Extended Stay America Convention Ctr Universal Blv

10/10

Exceptional

24 Jul 2026

Paul

Great property and great staff

2/10

Poor

20 Jul 2026

Maria Jose

I had a terrible experience at this hotel. I booked two non-smoking rooms, but both reeked of cigarette smoke. The smell was so strong that it was impossible to sleep, especially since I was traveling with children who have asthma. This is completely unacceptable for a hotel that claims to offer non-smoking rooms.

On top of that, the beds and bathrooms were dirty. The rooms clearly had not been cleaned properly before our arrival. I reported the issue and asked to be moved to different rooms, but I was told there were no other rooms available.

The hotel also advertised that breakfast was included, but that was not true, which was very misleading.

We ended up leaving the hotel and booking another one because the conditions were unacceptable. A hotel that charges guests for smoking violations should never hand over rooms that smell like smoke.

This was one of the worst hotel experiences I’ve had. I would not recommend staying here.

Family_with_children

2/10

Poor

19 Jul 2026

Misty

Room was outdated and smelled of mildew we had to open the window and turn the AC all the way down. Multiple rusty and broken down areas. People were smoking marijuana throughout the property and at the pool, there was a party in the hallway at 2am. People at the desk didn't even look like staff, no uniform just a dirty Simpsons hoodie. Will never stay at any hotel of this chain again

Family_with_children

10/10

Exceptional

13 Jul 2026

TaRanda

Everything!!

Partner

6/10

Pleasant

11 Jul 2026

Richard

Positive: room was clean, great location, friendly staff. Negative: Wi-fi never worked after multiple service attempts and front desk help, pool had cigarettes in it (that's more about awful guests, since I think they were TRYING to keep it clean), some musty odors in the bathroom, a few areas of disrepair but not unexpected for the price.

Business

4/10

Poor

05 Jul 2026

Calina

There was a bunch of tiny roaches in the room. And the room smells funny. Never will i stay at extended stay again.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Sarina

The floors were filthy inside the room. My feet were black within an hour of checking in, was disappointed to find that the grill had been removed even though when I called, the person told me that the grills were still there. Not sure if this was an AI person, was definitely a pause at awkward moments and the person at the desk was nothing like the person answering.
The day clerk was very friendly and helpful.
There were very loud construction guys in the breakfast area just kinda hanging out and being obnoxious and VERY loud.
Upon attempting to enjoy the pool the following day, there was a young guy and a youth passing a football over our heads in the pool so that was pretty annoying. Also, I might add that while in the pool, we noticed that there were several windows cardboarded up. Yes, you read that right, not boarded up but covered in cardboard. Lol

Friends_and_family Family

8/10

Excellent

30 Jun 2026

John

A decent standard hotel, with a well equipped room for a longer stay. The room was starting to show its age a little but it wasn't bad. The elevator was broken when we arrived, but it was fixed the next day. The person that checked us in was very helpful and polite. Another person working the morning shift was not very helpful. Overall for the price, I think it was a fair value. The location was great if you want to stay in the International drive area, and there are lots of options for food and entertainment within walking distance.

Family

8/10

Excellent

23 Jun 2026

Juan

The only not good thing about my stay was that the elevator broke on the first night.And 3 days, we kept going up and down the stairs. The staff and the room were all good. Great location for family.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Elvis

Good place

2/10

Poor

01 Jun 2026

aylin

It's a horrible place.. omg it was a terrible expiriance

Family_with_children

10/10

Exceptional

01 Jun 2026

David

clean & well priced

4/10

Poor

25 May 2026

Debora

Where is first got to my room I open the door with the card to see someone sitting on the couch. I ran out quickly. to i saw someone who works at the hotel in the hall. I ask.him if it was the right room. He said yes that he just clean this room. He looked inside and it seem like he new the person that was in there. It gave me a unsafe feeling. The halls where dirty. The outside parking was fill of trash. I picked this hotel cause breakfast was included. When i saw that breakfast was muffin and hot water to make instant oatmeal. Was very disappointed.

Partner

6/10

Pleasant

01 May 2026

Janet

Breakfast was grab & go. Floors needed mopping in the room. For a suite hotel, I had to go to the front desk to get dishes, silverware, pots & pans etc. There was nothing in the room. Items were loaded in a plastic bin and handed to me. Very disappointing!

Friends_and_family Family

6/10

Pleasant

01 May 2026

Claire

We are a family of 6 and chose this ‘hotel’ for the room size - and it was sufficient for us. Breakfast was minimal but ok for a quick grab and go. The staff were polite and helpful. The washing facilities were good and the pool was ideal and quiet. The establishment itself was quiet with no rowdiness. However this was definitely more of a motel and people definitely reside there which to us was a little odd. Overall this place was good value for money but I do think it needs to be pitched more as a residential motel than hotel.

Friends_and_family Family

4/10

Poor

27 Apr 2026

Jonathan

No breakfast like it says, rooms are not like the pictures, room smelled like smoke, tiny bathroom, dirty floors

Family_with_children

6/10

Pleasant

25 Apr 2026

Iris

Giving a 3 star based on the price. The staff was great, the room was OK but other guests noise, there was a couple fighting and the sheriff had to come and as soon as the sheriff left, another fight in the lobby. It was crazy. I will not stay here again.

Family

4/10

Poor

24 Apr 2026

Christopher

Hotel looks rundown, staff was not friendly.

Family_with_children

2/10

Poor

06 Apr 2026

mariana

The only good thing about this hotel is its location. Other than that, the experience was terrible. The hotel is extremely dirty, from the elevator all the way to the room. It’s clear that there is a lack of proper cleaning and maintenance throughout the property.

We booked with breakfast included, but when we went down in the morning, there was practically nothing—just coffee and a few granola bars. That is not breakfast.

We rented a suite with a kitchen, but it didn’t have any utensils. On top of that, the room lacked basic essentials: no shampoo, no conditioner, and no soap. The towels were stained, and overall everything felt very unhygienic.

I don’t understand how a place in such a good location, advertised as “deluxe,” can be in such poor condition. If I could give it zero stars, I would. I do not recommend it at all.

Family_with_children

2/10

Poor

29 Mar 2026

Kristal

Definitely wouldn’t stay here again.

10/10

Exceptional

29 Mar 2026

Jayro

Exelent service definitely recommended for family's vacations.

Family_with_children

6/10

Pleasant

23 Mar 2026

Silvio

This hotel was just for one night, and we don’t plan to return. We were first placed in a room where the refrigerator was old and very noisy. Later, the front desk staff member was very polite and allowed us to change rooms, which was better. However, the floor and the bathroom sink were visibly dirty. In the hallway near the elevator, there were pans left out, as if someone had been cooking and just left them there. The elevator was very old and honestly a bit scary to use. The hallway also smelled bad like cigarette smoke mixed with other odors.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Jonathan

Absolutely perfect location for dining, entertainment and the Universal Parks. Clean location, quiet property, ample parking, great staff (Dylan went above and beyond) would highly recommend this place.

Self

10/10

Exceptional

10 Mar 2026

Kevin

We only stayed one night and it was very comfortable.
Staff was very helpful recommending restaurants.

Partner

10/10

Exceptional

04 Mar 2026

Marquan

Great staff , great rooms , great prices

Self

4/10

Poor

03 Mar 2026

Jose

Not the best, unconfortable beds, low on personal, not breakfast, just coffee

Business

2/10

Poor

20 Feb 2026

Ivan

Rooms were not clean(towels looked dirty/faded) - staff Appearance not very professional. Noise in the hallways at all hours. Refrigerator was pretty old and rusty/dirty on the seal.

Very upset with this hotel - would never stay there again. If the price point was cheaper - I could write it off as “you get what you pay for” but there were more economical options but I choice this because of the brand/flag.

Family_with_children

6/10

Pleasant

20 Feb 2026

Holly

Staff was very accomidating but the hotel room wasnt clean.

4/10

Poor

20 Feb 2026

aiko

When se get into the room, the bad smell to cigarrette was really disgusting.
The rest...ok for the price

Family_with_children

2/10

Poor

16 Feb 2026

Ean

Please do not over clean the room with bleach and harsh cleaners to cover up the musty cat smell and mop the floor so if we walk barefoot our feet do not stick and we have to wash our feet of the black substance that feels sticky. Thanks

Business Family

6/10

Pleasant

13 Feb 2026

Kelly

They have coffee creamer with sugar in it need also creamer without sugar for those that can’t do sugar

2/10

Poor

11 Feb 2026

Xuan

The hotel was so run down. Room smelled of mildew/mold and on my last day I found a roach on my bed! Never again.

6/10

Pleasant

07 Feb 2026

Richard

Good generally. Large cleam room

Business Self

4/10

Poor

04 Feb 2026

Jayonna

Checked into a room that had roaches. Was moved to a second room that room was not clean. Walked in drawers were full and open, beds were not made. I Was finally moved to a third room that was a lot better. I was told I would receive a refund for one of my ten nights I booked it’s been a month and I haven’t received a refund or any updates.

Leisure Family_with_children

8/10

Excellent

02 Feb 2026

Claudia

This place was nice and clean. Will recommend.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Brandon

Great

2/10

Poor

22 Jan 2026

Siedah

This property was absolutely atrocious! I was in room 334 and on my left was 336 with individuals that actually lived in the hotel. Yelling and cursing and slamming doors all night, one of the residents from 336 walked by me and bumped me with no apology. I spoke to the front desk who stated their manager would reach out to me since I was at a conference all day and no one ever called. I returned and asked for the update that I never received and the front desk representative stated she would handle the issue. This issue wasn’t handled and I requested for checkout and the manager stated for me to call Expedia and then left the property. No apology, no sense of care or concern she just walked out and left. You’re better off staying in your vehicle than this place. Also the shower had shower cream and hair all over the walls. The room smelled like a bad roach infestation, this place is disgusting!

Business Self

10/10

Exceptional

21 Jan 2026

Joan

Very spacious

Leisure Partner

8/10

Excellent

19 Jan 2026

Lydia

The room was clean. You will not get the room that they advertise with pictures as \"renovated.\"
On the 3rd floor I saw 1 room that looked like the images they are advertising with. They were updating curtains when I was there so room doors were open. Hotel was quiet and very convient to food and attractions. The staff was very friendly and accomodating. The pet owners need to stop letting their pets pee right outside the back doors. The hotel should spray in that area regularly as it probably will be an ongoing issue.

Business Family_with_children

2/10

Poor

09 Jan 2026

Douglas

Couldn’t understand the lady at the check in desk over her music. Roaches in the room, bathroom floor was rotted out, tin foil over the smoke detector, crumbs on the bed, grease built up on top of the fridge

Leisure Family

8/10

Excellent

06 Jan 2026

Eilyn

Awesome location. So close to everything and looks renovated compared to other affordable hotels that I’ve stayed in the area before. Breakfast is supposed to be served but it’s just a “ to go” breakfast with coffee and muffins according to what the front desk lady told us.

4/10

Poor

03 Jan 2026

Antinette

The hotel could use a really good cleaning and updating. There w

6/10

Pleasant

02 Jan 2026

Ernesto

Room: good
Staff: some friendly , others not so
Deceiving customers: There is no breakfast . Just some coffee and sometimes they offer a muffin sometimes they dont.

Leisure Family

10/10

Exceptional

02 Jan 2026

Jessica

room was very clean and the two ladies that checked me in and out were very lovely

2/10

Poor

01 Jan 2026

Joshua

Staff was unprofessional and rude. The hotel was filthy and my room didn’t have a TV remote, there was public hair all over the bathroom. It was disgusting. I’ll never come back here.

Partner

10/10

Exceptional

28 Dec 2025

Prisangie

La atención de los empleados fue muy buena!

6/10

Pleasant

12 Dec 2025

Christian

The hotel room was fine, but they never came to clean it, and the reservation mentions that they have breakfast, but all they give you is a muffin and coffee, nothing else.

Family_with_children

6/10

Pleasant

08 Dec 2025

Adel

I booked unsmoked room but they didn’t have, I booked 2 days but I cancelled the second day

4/10

Poor

06 Dec 2025

Leanna

The tub in our room was disgusting. Stained and dated. There was hair 8n the shower, on the wall and mold on the ground. The face of the tub looked like it had never been cleaned. We couldn't take showers because we were so grossed out by it. Thankfully we only stayed for 1 night.The beds were good. The rooms are very basic. Its didn't seem very inviting. Almost more accommodating to a transiate client base. The front desk staff was great. Very welcoming and friendly. The elevator smelled like weed. The bathroom especially the shower really was the worst I have ever experienced in a hotel.

Leisure Family

6/10

Pleasant

04 Dec 2025

Michael

Good convenient location lots of good restaurants nearby you can walk to

Partner

8/10

Excellent

30 Nov 2025

Mark

Room nice. Staff courteous but sometimes front desk unattended. Lame breakfast. Coffee and water but no juice.

Friends_and_family Family

4/10

Poor

24 Nov 2025

Lydia

The room had a very disgusting smell

Leisure Family_with_children

4/10

Poor

15 Nov 2025

Tiffany

Rude staff

Leisure Partner

2/10

Poor

10 Nov 2025

Victor

One of the worst hotels I have ever stayed at. 5 cockroach all sizes included. Customer service was terrible. I asked for 2 rolls of toilet and they said no. I highly do not recommend this hotel. Bad bad experience.

10/10

Exceptional

08 Nov 2025

Samuel

Yes, the room was very clean and comfortable.

6/10

Pleasant

07 Nov 2025

Bruno

Good room condition
Staff well educated
But the smell of Hemp is all over the place and small cockroaches show up always

Business Family

6/10

Pleasant

30 Oct 2025

Pedro

The room had roaches and they steal your delivered food. When you’re in the parking lot there there’s a lot of men just hanging out there smoking marijuana. It looked like the projects out of a movie.

Leisure Family

2/10

Poor

25 Oct 2025

Jose

Opening the door I already wanted to leave,

2/10

Poor

17 Oct 2025

Fernanda

The room smelled bad. But easy parking and great distance to Icon!

Leisure Family

10/10

Exceptional

17 Oct 2025

Desiree

Had a lovely time. Was in walking distance of plenty of things without being directly on I-Drive. Nice and quiet.

Leisure Family

8/10

Excellent

08 Oct 2025

Maria Angelica

The room is spacious and has everything so organized and clean. All clean all good. Bathrooms need some update but was clean.

Leisure Family_with_children

6/10

Pleasant

03 Oct 2025

Brian

Orlando on a Budget

Very a lot of choices staff was great

Friends_and_family Family

2/10

Poor

02 Oct 2025

Anika

Had bed bugs and roaches

Leisure

6/10

Pleasant

27 Sep 2025

Rachael

Room was decent. Bed was hard as a rock. Like sleeping on the floor. The front desk lady was kinda rude or possibly just ready to get off.... AC was cold was a plus for us. The entire place smelt funny and had a few different smells. The parking is kinda tiny. Nice part is the rooms are relatively quiet. Overall you get what you pay for. Good price though.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Joselhin

The smell of the room was not good

Leisure Friends

2/10

Poor

22 Sep 2025

Todd

I booked extra days and when getting to the desk the manager stated you have to book a minimum of 7 days. This is unprofessional. After argument he agreed to extend my stay for two days.

Business

2/10

Poor

06 Sep 2025

Emmannuel

I would give zero stars if I could. I booked this hotel 2–3 days in advance for a trip with my family of six (myself, my girl, our two kids, and my in-laws). After driving nearly 3 hours, we arrived—only to walk into a completely unattended front desk. After waiting a while, a woman finally showed up, but she was rude, unhelpful, and clearly didn’t want to be there.

To make things worse, our room wasn’t even ready, and she told us that they didn’t know there would be six of us, even though it was clearly part of the reservation. She said they might not have sheets for us because no one had washed them. Seriously?

We finally got a room key, but she didn’t even tell us where the room was—we had to figure it out ourselves. When we got to the room, it was disgusting. The table had burn marks, and when I checked the drawers (because we have kids), I found a drug bag in one of them.

At that point, we had enough. We handed the keys right back and left without staying the night. We had to book another hotel last minute just to have somewhere to sleep after that long drive.

Absolutely unacceptable. Do not stay here.
I have pictures for proof.

Family_with_children

8/10

Excellent

17 Aug 2025

Tiffany

Enjoyed my stay thanks the amazing staff.... will DEFINITELY DO THIS AGAIN!!!!

Leisure Family

4/10

Poor

04 Aug 2025

Marissa

We stayed there because we wanted to enjoy the pool but they were have remodeling done. This wouldnt have been am issue if we were told this prior to booking. Water was cut off twice during our stay.

Family

8/10

Excellent

29 Jul 2025

Sandy

Very.close to tourists attractions and donning

Leisure Family

6/10

Pleasant

25 Jul 2025

Belinda

The property is conveniently located for business and leisure activities. However the property was undergoing renovation and we were not told about this when making our reservation. The bedroom was ok but the external areas were a mess. The breakfast was basic and I would recommend that after renovation, the hotel try to provide more breakfast options.

6/10

Pleasant

06 Jul 2025

Bronwyn

When I booked this reservation several months ago, there was no notification on Expedia that they were going through renovations. When we arrived late in the evening, they put us on the first floor at the very end. Two days later at 7:30 am on the Fourth of July construction started on all the rooms around us with shouting, power tools, hammers – what you would expect for renovations. I can tell you it’s desperately needed at this facility, but the fact that they didn’t give us a heads up and move us the next day knowing renovations were going to start was inconsiderate. After I complained, they did move us to the third floor to a renovated room. It’s definitely better, but the mattresses were really hard. The “renovated” furnishings are clearly used, but the sleeper sofa was an improvement. The pool was nice, but the hot tub doesn’t work.The breakfast is coffee, granola bars, and make your own Quaker oatmeal/grits. The staff really are very helpful and friendly, but I must say but I don’t see us staying at an Extended Stay again. Not that one anyway. There are better options for just a few dollars more.

Leisure Family

10/10

Exceptional

22 Jun 2025

Gabriela

Jdjdjdjdjdjdjdjd

4/10

Poor

21 May 2025

Lucas

No hablan español. El trato es bastante frio. Le da lo mismo si te ayudando o no. La habitación es enorme, para 5 cómodos. El desayuno por el precio es horrible muy pobre y lo sirven donde esta entrada y recepcion al hotel. La ubicación es muy buena.

Friends_and_family Family

4/10

Poor

04 May 2025

Isabel

You Pay for what you get

I guess you get what you pay for . If you want extra towels sheets you need to go downstairs and get them yourself. Don’t count on a good breakfast it really is grab and go ….. coffee yuck

Friends_and_family Family

2/10

Poor

15 Apr 2025

Nicole

This hotel has the be the worst hotel I have ever stayed at. I walked through the halls and there were pots and garbage all over. In my room dog pee as I entered the room. The tub was black on the floor. The carpet beyond disgusting that I put a towel on the floor to walk from the bed to the bathroom. I had a shower and went to blow dry my hair. There is none. I had to go downstairs to get one. I will sleep with one eye open and lights on to make sure there are no roaches. Extended Stay used to be a decent place but standards are disgusting now. I was just too tired to call Expedia to argue with changing hotels. Even the staff agreed standards dropped when I told them that this is not a typical Extended Stay. Very disappointed to say the least. Never again.

Business Self

4/10

Poor

10 Apr 2025

kyra

This place smelled like urine. The room itself was grimy and there were pubic hairs in the shower. I booked a king but they downgraded us to a double queen because the third floor is “under construction.” The bed was uncomfortable and the blankets were too thin.

Leisure Partner

6/10

Pleasant

09 Apr 2025

Edwin

Cleanliness

The room was clean, however the entrance and elevator was not clean and the hallway walkway to room from elevator rugs not cleaned. However attendant advised construction in progress for face lift on property.

Self

2/10

Poor

04 Apr 2025

Alicia

They had roaches crawling around on the bed.....

Leisure Family_with_children

6/10

Pleasant

03 Apr 2025

Matt

Just ok for a place to sleep for one night.

The lady at check in was kinda rude, the room had a musty moldy smell. The carpet had a sticky feeling to it. The breakfast offered was coffee and an apple. It was a very convenient location but for an extra couple dollars id stay somewhere else. The lady at check out was very friendly and polite.

Partner

2/10

Poor

29 Mar 2025

Melody

Absolutely horrible hotel

Worst hotel I have ever stepped foot into. This hotel was nasty at the check in desk and got even worse inside our room. A live cockroach was crawling around and the pull out couch had visible springs and different colors of mold growing on the mattress. All that the offered was a cover to go on top. Absolutely horrendous hotel and I absolutely do not ever recommend anyone ever staying at this here for any reason at all. Pay a little more and stay somewhere else. Trust me it's not worth your time.

Friends_and_family Family

6/10

Pleasant

29 Mar 2025

Sharon

We stayed here in 2012 and really enjoyed it,so booked again for 2024. Couldn't believe the change.
The only outdoor seating is inside the pool area and even then it's only a couple of deckchairs and loungers.
The pool needed cleaning, in the two weeks we stayed here,we didn't see anyone cleaning it.
The breakfast is grab and go and consisted of cereal bars, muffins, porridge and grits. There was limited choice available if you got there a little late. The coffee was available in a big urn,but didn't get topped up.
There was no drink available at any other time apart from a vending machine.
Rooms are very dated,which isn't really a problem when you're just sleeping there,but they only clean them once a fortnight.
It seems that people also live in the hotel and random people just wander in and get chased out by the reception staff.

On the second week of our stay,the lift broke down and was still out of order when we left,four days later. The reception staff had no idea when it was going to be fixed,as no one told them

Leisure Partner

10/10

Exceptional

27 Mar 2025

Geludys

Overall was a good experience.

Leisure Family_with_children

10/10

Exceptional

27 Mar 2025

Geludys

The staff was great. The location was unbeatable. We do feel that the security at night was a little bit lacking, I think the traffic that goes in and out of the hotel they should have a guard there at night. Overall was a good experience.

Leisure Family

4/10

Poor

25 Mar 2025

Marcus

Inexpensive But Still Not Worth the Cost

I didn't have high expectations, given the cost, but the hotel managed to not even meet my low expectations. The sink in the room would not drain, we killed multiple bugs during our two-night stay, and it lacked in basic items you would expect for a room with 3 beds and a small kitchen. We had to request cooking supplies and dishes, to which they gave us a small collection of items, not enough for our family of 5, and what they gave us had clearly not been cleaned well. The biggest problem wasn't in the room, however. The main lobby, elevator, and hallways of the hotel were terrible. The smell throughout was borderline nauseating; a mix of food, trash, smoke (and not just cigarette smoke, if you get my drift), and general funk. The stairwell had bags of trash and the elevator landing on our floor had tubs with dirty dishes on the floor.

Friends_and_family Family

8/10

Excellent

22 Mar 2025

Elizabeth

On I drive by econ park

Business_and_leisure Partner

4/10

Poor

22 Mar 2025

KYLEAH

I waited over 20 minutes for someone to even be at the desk to check in. When an employee came by for what seemed unrelated purposes (she was pushing a cart), she rudely asked “so do you need something or what?” I know it was late, and I was trying to give grace, but it left a very sour taste in my mouth. Walking to the room, the carpets smelled extremely sour/moldy. The room was clean enough, and was a fit for the family. But the rest really made us not want to return.

Business Family_with_children

2/10

Poor

21 Mar 2025

Verified traveler

Cackroach in the room. No breakfast. Staff not friendly and not communicate

Friends_and_family Family

2/10

Poor

18 Mar 2025

P

Just wanted to share with everyone
This hotel has rude front desk staff
I don't know but when I'm working as the face of the business I should great everyone with a hi, hello or how can I help you????
At this hotel the front desk just stare at you....odd
I would not recommend and FYI it has roaches in the room

2/10

Poor

15 Mar 2025

Alaide

O hotel é extremamente sujo. Os corredores são sujos, o quarto está sujo, a banheira é muito suja, tem uma barata morta no chão do banheiro. A banheira está entupida e a pia também. Eu pretendo não voltar mais e não quero nem imaginar como será o café da manhã

2/10

Poor

15 Mar 2025

Amanda

The smell of this property is disgusting. The Rooms were dirty and there were roaches

Leisure Family

2/10

Poor

11 Mar 2025

Sebastien

horrible dirty hotel ....

Business Self

4/10

Poor

06 Mar 2025

Theresa

Since we have been here the stove burner did not work. Yes I did report it. When the man did switch it out was worse. All it did was smoke we still couldn’t cook. The unit to cool or heat the room only blow straight cold air. I do feel the prices of the room I should have proper working items. When I did report the issues it was ok nothing else. Been here approximately 1 week to not have things working properly or able to cook as we should wow I would never ever think that would have been handle this way

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

jeffrey

Great hotel, great area

Great hotel for the price at a great area.

Business

6/10

Pleasant

02 Mar 2025

Robert

Has potential with better quality rooms, elevator, and Hospitality.

Business_and_leisure Family

2/10

Poor

24 Feb 2025

Adonis

Not what expected

4/10

Poor

23 Feb 2025

NAOMI

Don’t stay here if you can find better.

Old and outdated on the inside but that wasn’t a big deal to us since it was 2 night stay.

Pros: Convenient location to icon park, restaurants and amusement parks, free parking, well lit parking lot, no bugs in room, clean-ish, decent water pressure in shower, clean linens, surprisingly quiet even though there were people who actually lived there.

Cons: unfriendly staff, no security cameras, 2nd floor smells like marijuana, no actual grab and go breakfast (coffee with only flavored creamer.) they say they offer muffins and granola bars. All that was offered was coffee and oatmeal but no utensils, pull out couch was disgusting with questionable stains, bathroom was no bigger than a closet, mattress was old and had an indent.

I expected a cleaner and friendlier hotel for $125/night. I don’t recommend staying here and will not give this place a second chance. Make sure to read further into the reviews unlike me. There are far better options for the price.

Friends_and_family Family

4/10

Poor

23 Feb 2025

Jennifer

Not as expected

The gentleman asked for my kids ID when checking in, we saw 4 to 5 cockroaches,and breakfast was not as expected

Friends_and_family Family

6/10

Pleasant

21 Feb 2025

Maria

The location is great. However, we tried to use the pullout couch and the mattress was moldy and old. It really ruined the visit for us.

Leisure Family

2/10

Poor

20 Feb 2025

Vijay

Terrible experience, can't believe it

This was the worst hotel stay experience we have had. I can't believe we paid @237.35 for 2 nights stay at this crappy place.

I can list down some of the things we experienced at this horrible hotel:
1. The hallways and the room had terrible smell of marijuana or something. It was difficult to even breathe when walking through the hallways and elevator.
2. The room was so terrible, everything was sticky and felt terrible to touch, including walls, switches, sink, taps, beds, sofa, table, etc
3. The room was infested with red ants and cockroaches everywhere
4. There bedsheets and blankets and pillow covers had terrible stains and terrible smell.
5. The bathroom towels were untouchable, we had to go buy new towels from outside.
6. The advertised continental breakfast was a BIG joke. They had not warm coffee and few small muffins, thats it.

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