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Universal Helios Grand Hotel, A Loews Hotel
Orlando Area - Florida - FL · United States
8505 S. Kirman Rd., 8505View location
9.6/10Excellent504 Reviews
Cleanliness9.8/10 9.8
Service9.8/10 9.8
Comfort9.4/10 9.4
Condition9.8/10 9.8
Amenities9.6/10 9.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Universal Helios Grand Hotel, A Loews Hotel
Step into a sunlit sanctuary, where light, life and laughter abound. Rising above the waters of Celestial Park, Universal Helios Grand Hotel, a Loews Hotel puts you at Universal Epic Universe. The hotel isn't just near the park; it’s the sun that overlooks it.
The golden dome of the hotel reflects the Florida sunshine, a beacon for miles. You’ve entered a majestic escape where you’re immersed in the brilliance of Epic Universe day and night.
Guests will enjoy extraordinary dining, a rooftop bar with incredible views, and relaxing amenities that will make your stay exceptional. And only guests of Helios Grand Hotel enjoy a dedicated entrance to the park along with other exclusive theme park benefits like Early Park Admission*. (Valid theme park admission required.
Select attractions. ) Fun, free and easy is how guests of Universal hotels get to the parks and back. Hop aboard one of our shuttle buses and get to the fun fast.
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Park Renovation Notice: Universal Volcano Bay will be closed for maintenance beginning October 26, 2026, with a current planned reopening on or before April 1, 2027. Dates are subject to change.
*Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit.
Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe. Valid at select attractions at each park.
Park-to-Park admission required to board the Hogwarts Express™. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.
Located in Orlando, Universal's Helios Grand Hotel, a Loews Hotel is a 1-minute drive from Universal Epic Universe and 5 minutes from Universal CityWalk. This hotel is 2.7 mi (4.3 km) from Orange County Convention Center and 3.4 mi (5.4 km) from Universal’s Volcano Bay.
Make yourself at home in one of the 500 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Orlando? This hotel has facilities measuring 3425 square feet (318 square meters), including conference space. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
Professional property host/manager
Pets not allowed
Important information
-
You need to know
- Pool access available from 9:00 AM to 10:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is not required for transportation to and from this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- **Valid theme park admission required
-
Minimal age
21
-
Optional fees
- Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
- Covered self parking fee: USD 36 per night (in/out privileges)
- Covered valet parking fee: USD 45 per night (in/out privileges)
- Rollaway bed fee: USD 39.38 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Universal Epic Universe
0.8 km / 0.5 mi
Orange County Convention Center North
2.6 km / 1.6 mi
ICON Park
3 km / 1.8 mi
The Orlando Eye
3.3 km / 2 mi
Ripley's Believe It or Not
3.3 km / 2.1 mi
Madame Tussauds
3.3 km / 2.1 mi
Pointe Orlando
3.4 km / 2.1 mi
SEA LIFE Orlando Aquarium
3.4 km / 2.1 mi
Orlando Outlet Marketplace
3.4 km / 2.1 mi
Fun Spot America
3.6 km / 2.2 mi
Pirate's Cove Adventure Golf
3.6 km / 2.2 mi
Capone's Dinner Show
3.7 km / 2.3 mi
Orange County Convention Center
3.7 km / 2.3 mi
Wonderworks
3.7 km / 2.3 mi
IFly Orlando
3.7 km / 2.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2025
- Total number of rooms: 500
- Number of floors (main building): 10
- Double rooms: 20
- Suites: 35
- Quadruple rooms: 445
- Connecting rooms
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
Show 60 more facilities & services
- Car parkExtra charge
- Electric vehicle charging stationExtra charge
- GarageExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Car hireExtra charge
- Valet parking
- Room service
- Laundry service
- Multilingual staff
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Currency exchange facilitiesExtra charge
- Lift access
- Shop
- Terrace
- Concierge
- Sun terrace
- Gym
- Luggage room
- Dining area: 4
- Clothes dryer
- Private pool
- Towels and bed linen
- Café
- Bar
- Restaurant
- Non-smoking area
- Highchairs
- Poolside snack bar
- Conference room: 1
- Business centre
- Sun loungers
- Parasols
- Game room
- Hot tub
- Breakfast
- Breakfast served to the tableExtra charge
- Continental breakfast
- Hot breakfastExtra charge
- Breakfast a la carteExtra charge
- À la carte lunchExtra charge
- BrunchExtra charge
- À la carte dinnerExtra charge
- Breakfast and dinnerExtra charge
- Breakfast and lunchExtra charge
- Special dietary optionsExtra charge
- Gluten-free mealsExtra charge
- Vegetarian mealExtra charge
- SnacksExtra charge
- Vegan mealExtra charge
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE PARK VIEWSUITE • PARK VIEW • 1 Bedroom • 50 m²SUI.PV-4
Room overview
Non-smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, Sofa bed, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- PARK VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
SUITE PARK VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, Sofa bed, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- PARK VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.PV-4
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • Accessible • 1 Bedroom • 38 m²ROO.H6-2
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room Accessible
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6-2
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 38 m²ROO.2Q-1
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room TWO QUEEN BEDS
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2Q-1
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room CLUB TWO QUEEN BEDSRoom • CLUB TWO QUEEN BEDS • 1 Bedroom • 30 m²ROO.2Q-CB
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- CLUB TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room CLUB TWO QUEEN BEDS
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- CLUB TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2Q-CB
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE RESORT VIEWSUITE • RESORT VIEW • 1 Bedroom • 68 m²SUI.RE-1
Room overview
Non-smoking room- Room size
- 68 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- RESORT VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
SUITE RESORT VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 68 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- RESORT VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.RE-1
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room POOL VIEWRoom • POOL VIEW • 1 Bedroom • 30 m²ROO.VP
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room POOL VIEW
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.VP
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room RESORT VIEWRoom • RESORT VIEW • 1 Bedroom • 30 m²ROO.RE-2
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- RESORT VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room RESORT VIEW
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- RESORT VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RE-2
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE RESORT VIEWSUITE • RESORT VIEW • 1 Bedroom • 50 m²SUI.RE
Room overview
Non-smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, Sofa bed, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- RESORT VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
SUITE RESORT VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 50 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, Sofa bed, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- RESORT VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.RE
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room PARK VIEWRoom • PARK VIEW • 1 Bedroom • 30 m²ROO.PV-1
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- PARK VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room PARK VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- PARK VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.PV-1
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • Accessible • 1 Bedroom • 30 m²ROO.H6-1
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room Accessible
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6-1
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room PARK VIEWRoom • PARK VIEW • 1 Bedroom • 38 m²ROO.PV-2
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- PARK VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room PARK VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- PARK VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.PV-2
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 30 m²ROO.2Q
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room TWO QUEEN BEDS
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2Q
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room PARK VIEWRoom • PARK VIEW • 1 Bedroom • 31 m²ROO.PV
Room overview
Non-smoking room- Room size
- 31 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- PARK VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room PARK VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 31 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- PARK VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.PV
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room PARK VIEWRoom • PARK VIEW • 1 Bedroom • 30 m²ROO.PV-3
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- PARK VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Helios Grand Hotel, A Loews Hotel
Room PARK VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- PARK VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.PV-3
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Universal Helios Grand Hotel, A Loews Hotel
100
reviews shown
Fernanda
Worth every penny for the convenience of location within Epic. Brand new so clean. Very helpful staff
Paige
The staff is kind and courteous. Rooms are clean. The hotel is connected to Epic Universe.
Rebecca
Worth every penny for the entrance to Epic alone! Garlic honey wings were delicious. We still talk about those haha Hotel hallways and elevators even smelled amazing! Easy credit card accepted at laundry service. We were sad to leave! Didn’t do a park view but had a nice city view. Will DEF stay again.
Leuf
Our new favorite hotel! Everything is simply perfect, and the staff is incredible. We will definitely be returning.
Lee
Amazing location for access to Epic Universe
Zachary
Amazing and beautiful hotel with a solid restaurant in the lobby as well!
Wilson
Best and more convenient place to enjoy Universal Epic.
Angie
Great experience and amazing service
Cristie
Arrived to a dirty room with crumbs all over the desk and floor, rotten food in the fridge, a half drank bottle of the $8 Fiji water, and hair all over the bathroom. Bedding is this and cheap. Mattresses are way too firm. We only chose the hotel for the proximity to the park, but Epic a total letdown. Very hot due to all the cement, long lines, VERY RUDE employees, and few rides. The park is overcrowded for it's size. We would never return. It's truly just a money grab.
Janelle
Wonderful place to stay
tabitha
Wow location for epic park straight in and out the park as you please. Check out bar Helios for the 9pm show best spot to watch it.
The only thing I’d say is charging for parking on top
Of high prices is a bit cheeky and $8 for water in the room!. Otherwise we will 100% be back.
The standard room had 2 queen beds and a sofa bed ideal for our family of 4.
The only thing I’d say is charging for parking on top
Of high prices is a bit cheeky and $8 for water in the room!. Otherwise we will 100% be back.
The standard room had 2 queen beds and a sofa bed ideal for our family of 4.
Sherill Ann
Dedicated entrance to Epic Universe
Raymond
Binged on a quick getaway with my s/o that definitely wasn't in my price range but wow. We loved it. From entering the hotel, the staff, our room, every bit we were just so so impressed by. iPad in the room to control all the lights and curtains
Annabel
.
Lauren
The best trained hotel staff I have ever met. Everyone was so kind and informative. The hotel is stunning, and food options were good. The park view room was worth every cent. We will definitely be back!
Matthew
Our stay was first class. The staff f
Elizabeth
We had a great stay at the Helios. The room was surprisingly spacious and well designed. The air conditioning in the room wasn't great near the bathroom but worked well in the area with the beds. We enjoyed the pool and early entry to Epic Universe. If you are going to Epic Universe theme park, you must stay at the Helios!
Marcos
Nice
Nadia
Fantastic hotel. Best part of our trip. Enterance to Epic is so convenient and all the amenities, staff, food and room were 5 star
Ashley
new
Greg
Great Hotel, the convenience to the park is outstanding. The Flora Taverna restaurant is a little pricey but I'd say the food and service was worth the money. Definitely recommend it if you are heading to Epic.
Mary
Staff was very helpful and courteous, being at the hotel is such a save on convenience. Being so close to the park and having the ability to go back to the room for a 30 minute break and go right outside to the park immediately is totally worth it. Saved us during the rain spurts in the day. We were able to go to room and take a break dry off change clothes and start a new. Beautiful clean rooms, hotel gives you the option to text for more things you may need to be brought up to your room. There were even filtered fountains on every floor by the ice machines you could use to fill up your water bottles. That was such a pleasant thing to have available. We would fill our souvenir cups with ice and water before we left and while we were in the room. Free shuttles were available right outside the front door with shade covered. They also will hold your luggage before check in or check out if you have delays. The view from the bar top restaurant is definitely worth to go visit especially at night during the ending fountain show or fireworks. They have a mini Starbucks downstairs lobby and don’t forget pool side restaurant, that was our favorite place to go eat. Very delicious food.
Yusdel
Un hotel muy bonito y limpio al lado del parque Epic lo q te facility la entrada desde el hotel un poco mas temprano q los demás visitantes ,es un poco caro lo cual me hubiese gustado q incluyera el parque ya q si no tienes los tickets no puedes entrar ,por lo demás todo bien ,la piscina esta muy buena es bastante grande y hay un bar donde el personal te atiende con mucha amabilidad ,lo q reitero todo es caro allí
Lenna
Todo perfecto y excelente
ashley
Outstanding hotel , beautiful inside and out, bedrooms ultra modern , everything operated by an iPad .
View from our bedroom overlooked park and was wonderful at night for the water show.
Loved how well located it was in the park being central as we were able to go back and forth to the hotel with ease.
Everything in hotel is spotless
View from our bedroom overlooked park and was wonderful at night for the water show.
Loved how well located it was in the park being central as we were able to go back and forth to the hotel with ease.
Everything in hotel is spotless
Thevin M
Very convenient next to the park.
The in and out benefit is great where you can take a break throughout the day to refresh and reset.
The in and out benefit is great where you can take a break throughout the day to refresh and reset.
Lindsey
Helios is a beautiful hotel! The staff was great and helpful with park info.
PROS-get a room that looks over the park, amazing!! Rooms were nice and cozy. Loved the shower head and the hair dryer worked so good. The market was our favorite place for breakfast and a late night treat at the hotel. Loved the early access and the convenience of having the hotel to take mini breaks when needed. Also, the shuttles worked great for day2 getting to the other parks.
CONS-We made reservations at Helios bar. Spent almost $200 on a couple of small starter plates and 3 drinks, which is insane. Not a lot of options for families to dine. The food at the pool bar was cheaper and so much better. Colorful nachos was the win for my family.
I didn’t give a bad rating for this but our floor had a horrible smell the second night through the rest of our trip. Not sure if someone got sick on this floor but every time we stepped off the elevator, there was an overwhelming stench. We power walked to our room and down. And they didn’t really offer an accommodation or fix for the power but I assumed we weren’t the only ones complaining.
PROS-get a room that looks over the park, amazing!! Rooms were nice and cozy. Loved the shower head and the hair dryer worked so good. The market was our favorite place for breakfast and a late night treat at the hotel. Loved the early access and the convenience of having the hotel to take mini breaks when needed. Also, the shuttles worked great for day2 getting to the other parks.
CONS-We made reservations at Helios bar. Spent almost $200 on a couple of small starter plates and 3 drinks, which is insane. Not a lot of options for families to dine. The food at the pool bar was cheaper and so much better. Colorful nachos was the win for my family.
I didn’t give a bad rating for this but our floor had a horrible smell the second night through the rest of our trip. Not sure if someone got sick on this floor but every time we stepped off the elevator, there was an overwhelming stench. We power walked to our room and down. And they didn’t really offer an accommodation or fix for the power but I assumed we weren’t the only ones complaining.
Carla
Loved the stay at this hotel and it was very clean. The food was delicious. Would definitely
Come back.
Come back.
frank
nice property, challenging staff at times, they definitely wanna make sure you acknowledge that they are in charge.
JUAN
Great place ever
Clare
Fantastic hotel, excellent service.
Alexandra
Hotel was great! The room was a bit small and there was a problem with the shades in my room. They wouldn't open or close with the remote like they should.
Gretchen
We had an absolutely wonderful stay at this hotel! From the moment we arrived, the staff was welcoming, professional, and attentive to every detail. The room was spotless, comfortable, and beautifully maintained. The beds were very comfortable, and all the amenities exceeded our expectations.
The hotel facilities were excellent, and the atmosphere was relaxing and family-friendly. Every team member went above and beyond to make us feel valued and ensure we had a memorable experience.
The location was perfect, making it easy to enjoy nearby attractions while still having a peaceful place to return to at the end of the day.
Thank you to the entire staff for providing such exceptional service. We highly recommend this hotel and will definitely stay here again on our next visit!
The hotel facilities were excellent, and the atmosphere was relaxing and family-friendly. Every team member went above and beyond to make us feel valued and ensure we had a memorable experience.
The location was perfect, making it easy to enjoy nearby attractions while still having a peaceful place to return to at the end of the day.
Thank you to the entire staff for providing such exceptional service. We highly recommend this hotel and will definitely stay here again on our next visit!
Zihan
Good but food is overpriced.
Rafael
Magnífico
Robert
You are right on epic park. So easy to get into park. Staff is wonderful. The restaurant is very good. Great for large party. You have a pool and hottub that stays open late. It has a wonderful pool bar with snacks and nighttime movies. The gym has nice equipment that our college age guests used nightly. The rooms with view of park are worth the extra price to see the light show. We noted the games room but did not take advantage. We loved the Gelato selection at the cafe, a nice nighttime treat. Wonderful hotel!
Adrienne
Nice and well-maintained property. Both the restaurant and the bar at the hotel were excellent, good quality food and drinks. The only thing is that the room itself and the food are quite expensive, probably a little overpriced for what you get though overall excellent quality. We had the theme park view room, which we thought was worth the extra price - amazing view of the fountain show at night and nice to look out over the park the morning of our visit to Epic Universe.
Sarah
Oh man, if you have the money to stay here, even for 2 nights...it is worth it!
It makes going to Epic Universe more fun. I had the opportunity to do 2 nights in mid may with a park view room on floor 5 and it was worth every penny. Wow! From driving up, to walking in you def feel the grand experience. Check in was a breeze. There were three rooms [our booking was park view) for us to choose from and I was relieved because we had come around 11:30am. [Note we did arrive on a monday]
But yes, if you can book the PARK view! You can see the night fountain show and if you are really quiet and sit by the window you can hear the music. It is muffled but it was cool. The pool was amazing too. We booked a grand cabana for the expieriece and i say its worth it. The grand cabanas are no different than the standard ones other than price and location. They sit right at the pool (theres only 3) whereas the standard ones are several rows back from the pool. The pool itself is long and curves so you feel a sense of privacy wherever you sit. The food is great! If you have a chance order the cookie ice cream sandwich. Its SO GOOD!
Flora Taverna was so pretty. We had the buffet breakfast there and it was like eating in a pretty garden (while inside). Pastries, bacon, eggs, pancakes it was nice. There was a menu option to order from but we just chose the buffet as we had a busy park day ahead.
It makes going to Epic Universe more fun. I had the opportunity to do 2 nights in mid may with a park view room on floor 5 and it was worth every penny. Wow! From driving up, to walking in you def feel the grand experience. Check in was a breeze. There were three rooms [our booking was park view) for us to choose from and I was relieved because we had come around 11:30am. [Note we did arrive on a monday]
But yes, if you can book the PARK view! You can see the night fountain show and if you are really quiet and sit by the window you can hear the music. It is muffled but it was cool. The pool was amazing too. We booked a grand cabana for the expieriece and i say its worth it. The grand cabanas are no different than the standard ones other than price and location. They sit right at the pool (theres only 3) whereas the standard ones are several rows back from the pool. The pool itself is long and curves so you feel a sense of privacy wherever you sit. The food is great! If you have a chance order the cookie ice cream sandwich. Its SO GOOD!
Flora Taverna was so pretty. We had the buffet breakfast there and it was like eating in a pretty garden (while inside). Pastries, bacon, eggs, pancakes it was nice. There was a menu option to order from but we just chose the buffet as we had a busy park day ahead.
Enrique
Excellent hotel, the staff was friendly and very helpful.
Edward
Location location location.
Beautiful park view. Comfy bed. Good food onsite.
Beautiful park view. Comfy bed. Good food onsite.
Jacqueline Kaye
LOCATION LOCATION LOCATION!!! We had a window into the park which was AMAZING!
Kaitlin
Absolutely amazing, worth every penny.
Madelin
The park's fantastic attractions, great food, and excellent service staff.
Earl
Beautiful property overall. Amenities, including the gym and pool areas were fantastic. Easy access into Epic Universe’s theme park. The only issue was, despite the cost of the room for the stay, there was no offerings of a complimentary buffet, or at the very least a continental breakfast.
Leonardo
Absolute Gem of a Hotel. I'm so glad I was able to give this experience to my wife and two kids. We had gotten a hotel room with a normal view but at the counter the receptionist upgraded us to a room with a spectacular view of the Epic Universe Park; this made all the difference to us. We were able to appreciate the park views in the morning as we woke up and in the evening when the light show turned on.
The lobby restaurant is 5 stars all the way. The convenience of being in the Epic Universe park was incomparable.
Worth every penny!
The lobby restaurant is 5 stars all the way. The convenience of being in the Epic Universe park was incomparable.
Worth every penny!
Leanne
We chose those property as it has direct access to Epic Universe. The staff were very friendly & helpful when we needed it!
Alischenka
Excellent, very clean.
william
It was right there in the park of epic world, and it was just amazing, clean, so much fun
Shelley
Friendly staff. Convenient location
Raquel
Staff very friendly and helpful, rooms were clean and beds are comfy, can’t beat easy access to epic universe
Mayra
Beautiful and clean room!
Nhu
Excellent!!!!
Aidan Zayn
Splendid stay, a must when at Epic!
Christina
Should provide room sleepers
Kristi Lynn
This property is not worth the money. You would be better off staying at a different resort and using the money to pay for express passes.
Gary
Rooms were in the small side. Pool area was nice & well kept. Attentive servers.
Olivia
This hotel is AMAZING. It is right in Epic Universe. Although the express pass is not included with your stay this hotel is a MUST.
DENNIS
It's a brand new hotel with wonderful technology and all the rooms and excellent excellent staff overall. Everybody was super friendly and super helpful. Kid friendly. What's not to love.
Greg
The hotel was wonderful.
Helen
Great hotel, room was clean and spacious. Hotel was beautiful and great to have direct access to Epic universe. Would stay again.
Claire
What an amazing experience from start to finish
Collette on reception was very positive, knowledgeable and helpful. Setting the scene for a special birthday stay.
It was so convenient having the hotel in the grounds.
The room was so luxurious and high tech.
I cannot recommend this hotel highly enough.
Collette on reception was very positive, knowledgeable and helpful. Setting the scene for a special birthday stay.
It was so convenient having the hotel in the grounds.
The room was so luxurious and high tech.
I cannot recommend this hotel highly enough.
Joanne
Great location!
Mildred
The rooms we're very clean. The hospitality was awesome. Overall great experience.
Harold
Excelente habitaciones. Súper limpias y cómodas
Dexter
It was great!
Asher
We absolutely loved our stay at Universal Helios Grand Hotel! If Epic Universe is your main focus, this is 100% the hotel you want. The proximity simply cannot be beat, and getting that extra morning hour in the park was a superb perk that made our entire trip run smoothly.
Beyond the perfect location, the amenities were a highlight:
The Pool: Easily one of the best I’ve ever experienced. I loved the unique shape; the design allows you to lay out and swim at the same time, which is amazing, not to mention the underwater music.
Atmosphere & Dining: We really enjoyed the nighttime movies by the pool and the food was consistently tasty.
The Views: We couldn't get enough of the park views from the property. It keeps the magic going even when you aren't at the attractions.
To top it all off, every staff member we encountered was extremely kind and helpful. Highly recommended!
Beyond the perfect location, the amenities were a highlight:
The Pool: Easily one of the best I’ve ever experienced. I loved the unique shape; the design allows you to lay out and swim at the same time, which is amazing, not to mention the underwater music.
Atmosphere & Dining: We really enjoyed the nighttime movies by the pool and the food was consistently tasty.
The Views: We couldn't get enough of the park views from the property. It keeps the magic going even when you aren't at the attractions.
To top it all off, every staff member we encountered was extremely kind and helpful. Highly recommended!
Jillian
We had a very nice stay overall at Helios, with a few areas that could be improved. The biggest issue was our room (496), which had a noticeable odor reminiscent of water damage. It didn’t ruin the trip, but it was hard to ignore and something that should be addressed. Dining-wise, there is currently only 1 restaurant. The food itself was very good, but the service was inconsistent, ranging from attentive to somewhat slow depending on the visit.
The pool was a slight disappointment, partially due to the weather. It was quite cold, especially compared to most Disney-area resorts where heated pools are standard. Additionally, the pool gate was frequently propped open, which raised some concerns about access control. Similarly, the elevators appeared to have keycard access installed, but it was not functioning during our stay. This meant anyone could access guest floors freely, which felt like a missed opportunity to provide an added sense of security. The massive Epic fountain was also closed - bummer.
That said, there were some real highlights. The direct access to the park is incredible and a major differentiator. The convenience and views alone might be among the best in Orlando. Beyond the specific issues mentioned, the staff throughout the hotel were welcoming, and accommodating. With a few improvements, this could easily be an exceptional property. We would return and would still recommend it to friends and family, particularly for the location and overall experience.
The pool was a slight disappointment, partially due to the weather. It was quite cold, especially compared to most Disney-area resorts where heated pools are standard. Additionally, the pool gate was frequently propped open, which raised some concerns about access control. Similarly, the elevators appeared to have keycard access installed, but it was not functioning during our stay. This meant anyone could access guest floors freely, which felt like a missed opportunity to provide an added sense of security. The massive Epic fountain was also closed - bummer.
That said, there were some real highlights. The direct access to the park is incredible and a major differentiator. The convenience and views alone might be among the best in Orlando. Beyond the specific issues mentioned, the staff throughout the hotel were welcoming, and accommodating. With a few improvements, this could easily be an exceptional property. We would return and would still recommend it to friends and family, particularly for the location and overall experience.
kenneth
the food and food options were terrible only bright soot was the staff
John
Great, would highly recommend the Helios
Alanna
We arrived at 6:30 am and the front desk upgraded us to the park view, plus the room was ready and we didn’t have to store our luggage! Really beautiful at night! Access to the park was great. Pool was beautiful! Next time I will get two nights.
Jeremiah
Family had an absolute blast. Very clan and helpful staff with amazing views of the Epic park!
Nicole
We were here for 4 nights. It was clean, well maintained, staff were eager to help. They have two restaurants and a cafe. Amenities we used were mainly the pool and arcade. They had a small gift shop. It is a small hotel. I was hoping on a break day from the park that there were more to explore. You can’t walk out to the park without purchasing another full day ticket. Not even order food from the restaurant to go within the park. They charge you $15 to have a microwave brought up to your room. We dined one night at Flora and they only had a buffet option that night cause their computer system was down. I had hoped for more options at the buffet for $42 pp. There were literally probably about 10 items to choose from half were just sides french fries, potato wedges, salad, broccolini. The only perk of this hotel is literally being right outside the park.
Arlet
Great hotel. Luxurious. All amenities new and preserved. Best part: it’s backyard is Epic Universe park.
Selena
Beautiful, very comfortable and quiet. Our room overlooked the park so we could enjoy the incredible end of day light show. Good shuttle service. Great staff. However, they don’t offer express pass with a reservation and charge $36/night for parking - those need to change. But overall very pleasant experience and would recommend.
OSMEL
Amazing hotel ,perfect location, clean
Debbie and John
Staff was so friendly and helpful.
Roxana
Very Disappointing Stay at Helios Hotel – Absolutely Not Worth the Price
While the hotel itself had some positives, such as a private entry to the Epic Park and a modern, well-kept pool area, the overall experience was far from worth the high price tag.
The room, which was advertised as accommodating 5 people with a roll-away bed, was cramped and uncomfortable for our group of 4. There was no way it could fit an additional bed, and the room felt bleak with empty walls and cheap bedcovers. The partial view of the parking lot, advertised as a \"city sky-like view,\" was laughably misleading and truly unsightly.
At $1300 per night (after taxes and fees), the room did not match the value we’ve received at similarly priced hotels. To add insult to injury, meals and drinks were overpriced, and an 18% gratuity was automatically included in the bill without prior disclosure.
Despite the helpful staff and good location, we were left feeling the experience didn’t live up to the cost. We will visit the Universal Parks again but we will not be returning to Helios Hotel and would not recommend it based on our stay. Just not worth it.
While the hotel itself had some positives, such as a private entry to the Epic Park and a modern, well-kept pool area, the overall experience was far from worth the high price tag.
The room, which was advertised as accommodating 5 people with a roll-away bed, was cramped and uncomfortable for our group of 4. There was no way it could fit an additional bed, and the room felt bleak with empty walls and cheap bedcovers. The partial view of the parking lot, advertised as a \"city sky-like view,\" was laughably misleading and truly unsightly.
At $1300 per night (after taxes and fees), the room did not match the value we’ve received at similarly priced hotels. To add insult to injury, meals and drinks were overpriced, and an 18% gratuity was automatically included in the bill without prior disclosure.
Despite the helpful staff and good location, we were left feeling the experience didn’t live up to the cost. We will visit the Universal Parks again but we will not be returning to Helios Hotel and would not recommend it based on our stay. Just not worth it.
Danielle
We had a wonderful stay at Helios! The staff was very friendly, professional and extremely accommodating. They went above and beyond to help us feel comfortable, welcomed and valued, especially when one of our daughters became sick. They even checked on us to see if there was anything they could do. For the days we were able to enjoy the pool and park, it couldn’t have been any better. The convenience of walking out of your hotel and straight into Epic Universe, or getting to watch the water/light show from your clean and beautiful room can’t be beat! We will definitely be returning!!!
Laura
Stay here the night before and after your Epic Universe visit. It is worth the splurge! Or stay longer with teenagers and the can come and go to the park. Get a room with a park view and watch the nightly park show from your room.
Rodrick
Great hotel!
Cheryl
Very enjoyable stay- can’t wait to come back for another longer stay!
Gavan
Crazy good for Epic Universe, fabulous hotel
Elizabeth
It was a lovely pool and hot tub with a conveniently located bar and restaurant. The staff was very friendly. The food could be improved a notch.
Jill
Staff was wonderful and very accommodating! Beautiful hotel and the housekeeping was over the top! Attention to detail was above and beyond.
Catalina
We did a weekend staycation the property is beautiful and very well taken care of. All the staff we interacted with were wonderful. As far as amenities it has your standard pool, gym and two restaurants on property. There is no spa and not many bell and whistles for the price. However if you have the money what you are really paying for is the access to Epic walking out of your hotel and the view. We had a park room view and no regrets it was very cool to see the time night time show from the comfort of our own space. Con we could hear everything happening in the hall way including housekeeping early in the morning. Maybe it is expected that people are at the park early but if you are choosing to sleep in that could be a deal breaker.
Genevieve
Our room was never cleaned while we stayed there, though we requested it while checking in, and followed up requesting it to the maids in the hallways.
Mirentxu
Rooms were clean but smaller than expected.
Sam
Great room looking over the park. Fantastic hotel, well come again!!
Tracy
Nice room. Good food. I appreciated the locker room to keep my stuff in after check out so I could still enjoy amenities
Christopher
Excellent just expensive
Joan
Perfect location! Beautiful hotel, great pool. Staff amazing. Room nice and typical size. Needs another place to eat, and more access to walk around the grounds other than the Epic park. But would stay again in a heart beat!
Barry
Friendly, helpful staff from front desk to servers to theme park security to housekeeping. Grand Helios is extremely convenient for visiting the Epic park and just a 15 minute trip via their busses from City Walk and the other Universal Parks!
Lisa
What a great hotel. Beautiful, quiet rooms. The staff is amazing. Andrew checked us in and was so incredibly kind and helpful. We had an amazing time. Will come again.
Josh
Our experience at Helios was a great one. From friendly and welcoming staff to the clean rooms. The service was always fast and friendly. Our room was facing the park and what a treat that was. We were able to watch the spectacular light show at night from the room. And you can see the entire park from there. We love all hotels on all the park properties but Helios was very nice because there was no walk or ride to the park. We literally stepped right outside and we were there. If we visit Epic again we will definitely stay there.
Luis
The Hotel is beautiful, clean and new. The staff for the most part friendly and inviting. The real issue is structurally. Maybe our $900 a night room wasn’t equipped with real walls. I understand when you come to these attractions hotels most people are excited about getting an early start but when you can hear everything going on in other rooms our outside at 7am is a little discouraging. And maybe I like to break routine on checkout day and wake up maybe at 8:0 or heck even 9 for an 11 am checkout. Impossible when yoir sleep is being interrupted but banging carts out people speaking outside or in the next room. So if you like to sleep till 8am on vacation, “forget about it”.
Kevin
Staff was kind and helpful. Hotel was very clean, including the rooms. Our room had an issue with the toilet flushing every 15-20 minutes through the night that was not fixed during our stay and the controls for the lights on the room tablets were clunky and do not alway work. The window curtain controls did not work at all when trying to close at night or open in the morning.
Yvonne
Everything was wonderful but the best part was the staff, every single person was just so welcoming, we have not experienced that in a long time. From the moment we pulled up until the moment we were leaving, everyone that worked there was such a pleasure.
charles
For $500 expected better. Very small towels. Connecting room. Poor quality pizza at lobby restaurant. Great location if going to Unoversal but other than that…not worth the price
Steven
Staff lovely, room clean and nice. Park view amazing and direct access for early entry.
Charity
The room was beautiful and ckean. Splurge for the park view room to see the light show every evening!
Location & surroundings
Universal Helios Grand Hotel, A Loews Hotel
8505 S. Kirman Rd., 8505, Orlando, United States
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Universal Helios Grand Hotel, A Loews Hotel
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