Name: Quality Inn Orlando Near International Drive
Address: 8342 Jamaican Court, Orlando, 32819, US

2/10

Poor

15 Jul 2026

Yaramashi

This was the worst stay ever the check in agent tried to copy my card and attempted multiple transactions after I checked in then the room door was found open twice and my complaint went unattended the halls were Hot and trashy it was a very bad stay I checked out the next day it was supposed to be a 14 day stay and I had to cancel my card which totally rained on the rest of my trip

Self

2/10

Poor

14 Jul 2026

Roy

Unsafe, Filthy, and Deceptive. Avoid!
Check-In & Safety: Stifling lobby hotter than outdoors; 20-min wait at 3 PM. Zero security near ICON Park. Drug dealer smoked a weed with his door open & tried to sell to me near room 110 (young black male). Clear pool but bottom trashed with leaves. Airport style shop.
Disgusting Room: Smelled like Fabuloso but filthy with roaches on shelving and horrible drywall patches on the wall. Nightstand has 2 old-school USB-A ports & one weak 10W Type-C. AC had 2 filters missing (struggled at 3:13 AM) and a stinking, milky white slime dehumidifier. Mini-fridge barely cools, no microwave, coffee maker leaks.
Plumbing & Laundry: Dangerous water heater (scalding or freezing). Tub faucet leaks constantly; they painted over a rusted, peeling drain. Sink P-trap is so loose that dumping water floods the floor, requiring a pile of towels to catch it. Laundry is $3.50; washer failed, and dryer burnt my clothes & neck because the door won't stay open.
TV & Fees: No real cable, slow TV mounted too flush to plug in an HDMI. Charged $60 resort fee but hid breakfast.

A week since checkout and management ignored every email about my missing $50 deposit, which they deceptively combined with resort fees. Yet they spammed my inbox twice begging for reviews. Crooked business. It took over a week with no reply from them to get me deposit back.

Self

2/10

Poor

11 Jul 2026

Whitney

Poor management behavior, unwillingness to address room concerns and lack of accountability for staff and employees in any capacity.
Pubes, hair and blood under sheets, hair in fridge, old food left in fridge, flies in sink and tub.
DO NOT STAY HERE UNLESS YOU HAVE PERFECT IMMUNE SYSTEM.

Partner

10/10

Exceptional

09 Jul 2026

Patricia

Ok

Partner

2/10

Poor

05 Jul 2026

Maxwell

Customer service was nonexistent. I made an honest mistake with my reservation dates and tried multiple times to contact the property by chat and phone, but no one responded. Very frustrating experience, especially when timely assistance could have easily fixed the problem.

2/10

Poor

28 Jun 2026

Ximena

Lamentablemente el hotel está en muy mal estado mucha humedad y el servicio muy malo!

Family_with_children

4/10

Poor

24 Jun 2026

Carla

There was no phone or microwave in my room. Television was not properly tuned. There were roaches in the bathroom and by the sink. The USB sockets did not work. The air conditioner was not on so I had to wait for the room to cool off. I paid $50 fee for if I tore something up. This was supposed to be returned to me at the end of my stay, if I did not tear anything up, I did not receive the $50 refund. The elevator smelled like Pine-Sol the entire time that I was there. The elevator was not clean. The staff was not helpful at all. They breakfast was not a buffet, it was waffles, Cheerios, toast, old oranges, and on the last day there was yogurt. There was coffee with creamer sugar and everything else. The orange juice was very tart and the apple juice had no flavor. I will not stay at a Quality Inn again.

Self

10/10

Exceptional

17 Jun 2026

Robert

This is the best Hotel in it's budget range that I have stayed at for some time. Yes there were a couple of let downs which some other guests would blow out of all prportion but I have seen much worse variations on them in the International Drive area. It would be wrong, and appear fake, to say it was 100% in every aspect but having stayed in this area on over 40 occasions I would put it in the 90+ % range. My thanks to the Quality Inn Orlando near International Drive (100yds from I Drive on Jamaican Court opposite the Orlando Eye) for a pleasant and successful stay.

Self

6/10

Pleasant

15 Jun 2026

Leonardo

I stayed at the Quality Inn Hotel and overall the experience was acceptable. The hotel is in a very good location, close to major attractions, which is very convenient. The rooms are well equipped, although they do need a fresh coat of paint and some updates, especially the bathrooms, which require renovation. The water pressure in the shower is not the best and overall maintenance could be improved. However, the staff was very friendly and attentive throughout the stay, which made the experience more pleasant. Overall, it is a functional and well-located hotel, but it does need some improvements in maintenance and infrastructure

Partner

6/10

Pleasant

12 Jun 2026

Sarath

Smooth Service and Great Location, but Room Maintenance Needs Attention ⭐️⭐️⭐️

This property offers excellent proximity to Universal Studios, SeaWorld, and surrounding restaurants, making it highly convenient for a theme park trip. The customer service is a clear highlight, with a super friendly staff and a check-in/check-out process that is both fast and seamless. However, there was a sudden discrepancy between the price quoted on Hotels.com and the final amount requested by the hotel at the desk—a frustrating inconsistency that required extra tracking on my part. The breakfast provided is decent but basic, featuring limited milk, round cereal flakes, pancakes, bread, and a limited selection of fruits. While the beds were fine and the lack of daily housekeeping wasn't an issue for me, the room amenities fell short; the toiletries and towels were of poor quality, the bathroom itself was not in good shape, and the TV channel selection was extremely limited. It is a solid, well-located choice for park access, but the management needs to align their third-party billing accuracy and invest in basic bathroom upgrades.

Partner

2/10

Poor

10 Jun 2026

Kalub

Upon check-in, they gave us four different rooms and the room keys did not work. The pool was horrible and did not look like what it looked like in the pictures. When they gave us our fifth room, it already had someone staying in the room. They refuse to give us a refund or cancel our reservation because we booked through Expedia. Will never ever stay at this hotel . Also, the air conditioner was not working at this hotel four thumbs down.

Family_with_children

8/10

Excellent

10 Jun 2026

Omar

The location of the place is the best.

Business Partner

6/10

Pleasant

07 Jun 2026

Daniel

Truth we said the night because my dads is 76 and it was cheap for what's around don't expect much just a bed

Family

4/10

Poor

03 Jun 2026

Adrianna

The pictures are not how it looks in person. The bathroom and rooms were extremely dirty, nasty, and not cleaned properly, there was dirt on the walls and paint chipping. For my full 5 night stay housekeeping nor the workers checked in with me to make sure everything was good. There were only waffle and toast serve at breakfast, there was no meats nor protein. The lobby and elevator was HOTTTT, NO AC NOR FANS. On the last two days the elevators stopped working so I had to walk up and down the 3 flight stairs with 5 luggages and no help nor apology from the staff. The front desk agent was very rude and lied about my packages not being in the building when they were right in the back storage. Book at your own risk 👎

Friends

2/10

Poor

02 Jun 2026

Racquel

This place needs a major facelift. Third floor rugs was filthy smelled like mildew wet ring stains on rugs. Door to room was very old and didn’t lock properly. Toliet and shower looked very greasy and unclean and honestly didn’t even wanna use the bathroom or take a shower three. Breakfast was a joke just make your own waffles and cereal. Pool don’t get my started. Pool did not look swimable at all photos were really deceiving. If you wanna save money and don’t care that you may wake up sweaty or smelling weird smells from the rooms then stay here. Will say it’s so close to iconic park and easy to the main strip. Do not suggest anyone with kids or families. If you on a single short trip and right on cash stay here. Will not be returning ever. Tv didn’t work and plugs in room didn’t work and all I was was excuses and was not helped with my problem

Friends_and_family Friends

6/10

Pleasant

01 Jun 2026

Thomas

Ventilation in the room was an uncomfortable at times because the window was not secure. A draft kept on entering the room housekeeping did not sweep floor when asked to service room.

Self

4/10

Poor

29 May 2026

DeJa

The room had a humidifier in the corner but the room was extremely moist whoch definitely posed a smell. The bathrooms need a completely remodel, the paint was peeling off of the walls, just very old. The staff was amazing!

2/10

Poor

25 May 2026

Michael

The hotel was in terrible condition
The breakfast was not good

Partner

2/10

Poor

24 May 2026

Andre

Door handle wasn’t attached to first room.
Second room wouldn’t open with key (staff confirmed.
3rd room didn’t have running water.
Giant water spots everywhere, rust all over, poor patches all over the place. I didn’t stay, I just drove home. Roaches in bed, just a place not worthy of time nor money

Self

2/10

Poor

19 May 2026

MARCO A

No ice machine on site, dirty parking lot and hallways, breakfast was a few cheap foids

Self

8/10

Excellent

19 May 2026

Maximo

This hotel has a great staff — they were very helpful and accommodating in every way. Although the rooms are a little worn out, they were very clean and smelled fresh. The property itself could use some updating, especially the hallways and common areas. Overall, this is a good, budget-friendly hotel 👍

Self

2/10

Poor

18 May 2026

jordyn

bad don’t book here

2/10

Poor

18 May 2026

Susan

The ac only works in the rooms, not in the lobby or hallways. The bathtub was dirty and there were several bugs and spiders in the room including in the little in room coffee machine that I didn’t realize til I got to the bottom of my coffee. The pool is green and the stairs are chipped and messed up. The only hot thing at their supposed hot breakfast is waffles to make. No meat, no eggs, just a few different types of breads. There were giant water stains in the hallways and the carpets in the hallways were gross. This place is run down and dirty and disgusting.

Friends

4/10

Poor

16 May 2026

Yaleidy

It's been 6 days since my check-out and I still haven't received my deposit back. I've tried contacting them and they haven't responded. Terrible service.

Partner

6/10

Pleasant

16 May 2026

Gabriel

The rooms are outdated. Had to move rooms because there was no maintenance to repair toilet flapper. It’s in a great location.

Partner

6/10

Pleasant

09 May 2026

Gilfredo

The room is small

6/10

Pleasant

03 May 2026

Fernando

I stayed for five days, and my room was not cleaned nor were the towels changed on any of those days. The bathroom is cramped and small, and the shower was broken—the water pressure was low, and it took a long time to heat up.

Friends_and_family Family

2/10

Poor

01 May 2026

Jeffry

The hotel is old, looks awful. Breakfast options super limited and depending on the hour, no options available. It smelled ugly all time of stay.

Family

6/10

Pleasant

27 Apr 2026

Naomy

The room floor was dirty. Lots of bugs in the bathroom.

Partner

2/10

Poor

26 Apr 2026

Yessenia

My experience at this location was awful to say the least. First, I booked through Expedia with this hotel as I was traveling to Orlando for a 3 night stay with my pets (dogs) this hotel is listed as PET FRIENDLY and no fees. I also called prior to booking and when I checked in the night clerk was advised of the dogs and there was NO mention of their pet policy. Day 1 I was away from my room and received a note from Expedia of there being a complaint that my dog was braking. I called the desk no answer and left a message with expedias online messaging board. Day 2 I come back to my room around 4pm and the employee who identified herself as the supervisor on staff knocks on the door to tell me I need to leave due to not following the pet policy. When I advised her I booked through Expedia and confirmed with her staff she didn’t want to hear it and told me if I do not leave she would call the police. I told her “to do what she needed” that I would need time to pack. AGAIN! I had two dogs and my child with me. She came back about 10 mins later to aggressively tell me again I needed to go. I told her I needed an hour and I would wait for the police. When I let the door go she then decided to KICK swing the door in toward me hitting my arm. Needless to say this is the WORSE Expedia experience I have ever had and I will NEVER stay at this property again. The hotel staff was extremely rude, unprofessional and violent. Police confirmed this property has numerous calls due to the Sup.

Family_with_children

10/10

Exceptional

25 Apr 2026

Yonathan

Para hacer económico en el precio es muy bueno y muy limpio mejor es que mucho

Family_with_children

8/10

Excellent

24 Apr 2026

Carlos

Ap

2/10

Poor

21 Apr 2026

Gina

The worst experience in my life, I haven’t been spoken to like I spoken to by Yani at this property. Because there was roaches in my room. She told told me to pack my bags and leave when I asked to be transferred to another room or property. And the shuttle people were horrible as well they drop you down the street and have to walk at night by yourself. Deandre was the only kind person I dealt with, definitely need to do better. Then charged me for the full stay after I was kicked out the hotel and lied to Expedia when they called.

Self

2/10

Poor

18 Apr 2026

Johan

No me gustó el trato, ya que llegué tarde para hacer el check-in y me autorizaron salir a las 1 pm y desde las 10 am querían que me fuera del lugar el cual entraron a mi habitación sin mi autorización abriendo la puerta e irrumpiendo mi privacidad. Aparte que una habitación que me habían dado tenía olores fuertes de humedad y nicotina, lo cual decidí que me cambiaran y la otra no estaba limpia y no tuve más opciones por qué no me regresaban el dinero

Self

10/10

Exceptional

07 Apr 2026

Marina

Poor and dirty bedrooms

Self

2/10

Poor

06 Apr 2026

Nicholas

Disgusting bathrooms with lots of rust. Took half an hour just to check in. Breakfast was incredibly limited

Friends

6/10

Pleasant

06 Apr 2026

Glen

Staff were great. The bathroom needs to be updated. Toilet was loose and tub was rusty and had holes in the side.

Friends_and_family Family

2/10

Poor

05 Apr 2026

Sharmalee

Property was nothing like the pictures. The rooms had a strong unpleasant odor, the fridge was rusting, the bathtubs were dirty, and all of the metal fixtures were rusty.

I was supposed to stay for 3 nights, but after being bitten by a bedbug on the first night, I packed up and left.

I contacted Expedia, and they said they needed to speak with someone at the hotel. After that, they told me they could only offer $10 back toward the resort fee. To make matters worse, the charge even shows up as Red Roof Inn (I would not have booked had I known this).

Overall, 0/10 — I would not recommend staying here.

Family_with_children

6/10

Pleasant

03 Apr 2026

Patrick

Room was ok but the Window was broken so the Highway was super loud, and it was wet …. Not nice

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Maria Bendedi

The staff was great

Partner

2/10

Poor

29 Mar 2026

jordan

The floor boards were rusty, the room smelled awful. The sheets had signs of blood stains and had hair on them. I didnt even feel comfortable taking my clothes or shoes off.

2/10

Poor

29 Mar 2026

Danny

My room did not have a remote control room 302 I was really upset about that because I had a kid with me and he couldn’t even use the tv

Friends_and_family Friends

6/10

Pleasant

28 Mar 2026

Yosef

On the + side:
- The property is located close to downtown and is close to many attractions, dining options, and shopping.
- The free breakfast is good.
- Plenty of parking is available.
On the - side:
- The property is run down and needs to be upgraded and modernized.
- There was a fishy odor in my room. I bought an air freshener to deal with it.

The location is good for short stays.

8/10

Excellent

23 Mar 2026

Danela

Breakfast was decent (Wish there was more seating options). Hotel to Universal was a plus! Rooms look to being the process of being updated - bathroom and tub are def a little out of date (loose fixtures) but otherwise clean and decent. The hallway carpeting is an odd choice.

Friends_and_family Friends

2/10

Poor

23 Mar 2026

Anton

Staff was friendly on property. Room was dirty and bath tub was very dirty. Mold on ceiling in bathroom, rusted door frames and touch up paint in room didn't match. A+ location, but rooms / bathrooms need to be updated and clean! No housekeeping service at all during my 5 night stay and had 2 bath towels...good I was traveling alone.

Self

4/10

Poor

21 Mar 2026

Bill

Yes

8/10

Excellent

21 Mar 2026

Scott

Location was ok

Partner

4/10

Poor

20 Mar 2026

Juan

Second time around I've stayed at this motel, is not a hotel, checking as the first time, got a fish smelly room # 237, second room, the TV had no Remote, when I finally got the remote, the TV had a parental pin lock on it, the phone to called the front desk did not work, the bath room door had so much rust on the frame, it seems its going to fall apart, the friged, did not work either, one good thing tho, I did not any prostitutes or drug activity, I guess that is an improvement, the waiting room at the front desk is truly filthy, love seats and sofa, all stain and really disgusting, dirty floors. it is what greets guests, it seems who ever runs this \"Motel\" does not care or this is level of filth is normal to them, the second run I was given was # 107, the door was in terrible condition, almost stuck and really hard to open or close, the guy at the front desk was helpful, but was by himself, could not much, the next day, went to the front desk and told them about the TV being locked and the other issues, the man apoligize and said he will made sure the deposit of $ 65+ would be refunded, which I found strange! the deposit most be refunded, regardless, well after 2 weeks the deposit has not been refunded Acct # 1033762723 checked in on March 3rd, 2026, I am checking my credit card, so buyer beware!
To be Fair: The bedding was clean

Self

2/10

Poor

18 Mar 2026

Ronald

Unfortunately, the photos do not reflect reality. The hotel was extremely dirty, with visible signs of a lack of maintenance. The carpets in the hallway leading to the rooms were soaked; the room curtains were torn; and housekeeping service had to be specifically requested—I requested it, yet when I returned that evening, the housekeeping staff had not performed the service. I cannot understand how the authorities—and even the Quality Inn brand itself—fail to conduct inspections or require the hotel to meet minimum maintenance standards in order to operate this type of service or establishment.

Family_with_children

4/10

Poor

17 Mar 2026

Denis Bermudez

Dirty room and floors, bathrooms very poor conditions, cockroaches found at room, location is excellent but the property think about it

Friends

6/10

Pleasant

17 Mar 2026

Amanda

.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Wilnelia

Poor

8/10

Excellent

10 Mar 2026

Miguel

For the price, this is a very decent hotel. The staff is super friendly and attentive. Great JOB!!!!

6/10

Pleasant

09 Mar 2026

Erin

Very friendly staff, close to all the things. Property in poor condition. Room okay but nothing special.

8/10

Excellent

09 Mar 2026

Esteban J.

The bathroom need a upgrade.

Friends_and_family Family

4/10

Poor

09 Mar 2026

Justin

Appeared old and dirty

Self

2/10

Poor

08 Mar 2026

Kathleen

Very poorly maintained, very poorly cleaned. Broken hvac units. Overpriced food items in machines that do not give change. Non English speaking staff. Filthy hall carpets. Inoperable shower controls, scalding water temps. Reserved king suite, was given double queen suite. Missing and non functional room phones. Cold coffee for breakfast at 615am. My absolute worst experience in 35 years of staying in hotels.

Partner

2/10

Poor

08 Mar 2026

Curry

The property & room were terrible & DIRTY! Lobby smelled terrible & dirty. Elevator - SAME! Hallway to our room had stained dirty carpet, dirty gross walls. It was so gross until we got to our room & it smelled like smoke so bad. It was so disgusting!!!! There was no microwave, no refrigerator but there was cabinets where they should have been. NO water pressure in the shower. Took me 30 min to get the shampoo out of my hair. The floors in the room were so dirty & sticky. The lock on the door was broke so we had to put a chair in front of the door. I would NEVER stay there again!!!! DO NOT STAY HERE!!!!!!!! Pictures are bogus.

Partner

4/10

Poor

08 Mar 2026

Jace

I only gave it two stars because the staff was very friendly and helpful. The pictures make it look way better. The bathroom was very dirty and the elevator smelt like vomit

Partner

2/10

Poor

08 Mar 2026

Yuriy

Unbelievably rude front staff. Never again.

6/10

Pleasant

08 Mar 2026

RICHARD

Parking was easy enough.
Room on other hand. Leaks running down bathroom wall from above. There is a leak in the wall. Could hear it dripping all night. The wall at bottom looks like possible mold where the leak is.
Bathroom door is coming apart on bottom on both sides. It did not have a curtain except a lace curtains no block out curtain.
Staff was nice. The Continental breakfast was decent.
Its an old hotwl and needs renovations.

Self

8/10

Excellent

08 Mar 2026

Nicole

Nice staff

2/10

Poor

07 Mar 2026

Patrick

Smell in the bathroom, lt looks bad

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Eduardo

Clean the Restroom in the Room and clean the sites of the Hotel. The breakfast is very empty. Need, egg, another proteins or spread. Peanut butter example.

The other is very good for the price.

Partner

2/10

Poor

05 Mar 2026

Jeannette

property was terrible cleaness, doors were broken, bathroom was dirty, floors were unevenly and bad installed , the room bad smell humidity and air conditioning was making loud noises

10/10

Exceptional

04 Mar 2026

christopher

Everything was great

6/10

Pleasant

03 Mar 2026

Gayle

The front desk lady was nice and polite, plenty of parking and was located within walking distance to Icon park. The hotel itself needed an update, door was very hard to shut and the deadbolt was hard to use, the bathroom really needed a makeover, the wall had a makeshift hole filler from the door hitting it. Overall nothing we couldn't look past as we were there for one night. The breakfast was fair, toast, waffles, cereal, juice and coffee and breakfast attendant was friendly. Probably would stay there again.

10/10

Exceptional

03 Mar 2026

Miguel E

Enjoyable pool , the staff are friendly and the parking was great. The cafeteria coffee is good,

Friends

4/10

Poor

28 Feb 2026

Dragos

Place looks run down. Bathroom door not closing, its frame was moving. Sink was cracked and filthy. WiFi not working, TV not connecting. Hallways floors dirty and stained.

Family_with_children

2/10

Poor

24 Feb 2026

Nolyant

It was horrible, gross, a disaster, super uncomfortable

Friends_and_family Family

6/10

Pleasant

24 Feb 2026

Ramses

La habitación estuvo bien, el personal de recepción fue muy amable. Pero las areas interiores necesitan muchas mejoras, las alfombras muy desgastadas y manchadas, bombillos quemados, paredes sucias. La ubicacion es excelente, pero deben hacer renovaciones.

6/10

Pleasant

24 Feb 2026

Efrain

The shower handle fell off on my hand. The room was old and musty but that's what you get in Orlando.
Staff was great, Good location

Partner

2/10

Poor

23 Feb 2026

Scott

We booked this hotel about a month in advance and when we showed up they told us we were unable to stay there because they were oversold. All other hotels had no vacancies because of a convention in the area. We ended up having to sleep in our car in the parking lot that night.

2/10

Poor

23 Feb 2026

Tomica

Yes, the AC didn't work, the bathroom was dirty with hair in the tub. I didn't feel safe because the emergency doors was left open at night. The carpet and the hallway

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Samuel

Yea

6/10

Pleasant

22 Feb 2026

Carlos

It's not very clean.

Family

4/10

Poor

22 Feb 2026

Desirae

Do not recommend staying here…the first pictures shown all definitely AI images, looks nothing like the room. When we first got there to check in, we were charged $80 for fees that i knew nothing about prior to booking through expedia. The hallways to the rooms were disgusting. The hindges on the door to the bathroom was so rusted the door wouldnt shut. We had to fill up the bathtub and use that water to fill up the toilet because the toilet wouldn’t fill with water to flush. The bathtub was definitely not cleaned prior to our stay. Highly disappointed and will never be staying here again.

Partner

2/10

Poor

21 Feb 2026

Lorena Goulart

horrible experience began on arrival. I sat in the bedroom armchair and she had one of her legs broken. I took the phone from the room to call the front desk and the phone didn't work. I requested the replacement in person. I went back to the room to take a shower, the bathtub started to fill up because the drain wasn't working properly, I believe it was clogged. I requested a room change. When I arrived in the other room as soon as I opened the door I felt a strong smell of mold. I went to a nearby store and bought those appliances to plug in to make the environment smelly to try to soften. I soon realized that there was a large water leak under the floor and the water was literally sprouting from the floor in front of the bathroom. I requested the room change again. I got to the third room and apparently (and to my surprise lol) there was no problem. But right after walking barefoot for a few minutes I looked at my foot and it looked like I had walked on the dirty asphalt barefoot!!!! I went to the toilet to clean my foot and guess what?! There was no toilet paper lol
I asked about the cleaning and they said they don't have a systematic cleaning, it's only cleaned when requested.
In short: the worst hotel experience I've ever had in my life. The employees are extremely attentive and polite, there is nothing to complain about them, I believe it is exclusively a problem of the administration, the impression that they are breathing through devices, saving every dime

Friends

4/10

Poor

21 Feb 2026

Kenzi

We recently stayed at this hotel and unfortunately had a disappointing experience from the start. There is no visible sign from the road, which made the property difficult to find. Upon arrival, we noticed the balcony walkways were dirty and had trash scattered around, which didn’t leave a great first impression.
Inside the lobby, there was a strong smell of gasoline that was hard to ignore. Check-in was also frustratingly slow. With only two groups ahead of us, we still waited at least 15 minutes to be helped.
During check-in, every guest — including us — asked about the “daily hotel fee.” It was explained that the fee covers the “free breakfast,” pool access, and housekeeping (housekeeping must be requested, even if you don't they will press their faces against your window in the morning). Unless you carefully read the fine print the additional charge was not clearly listed on their website or Expedia, which understandably caused confusion and concern among guests.
I do want to mention that the gentleman who checked us in was understanding and apologetic. He handled the situation professionally. Unfortunately, a younger woman with braces was quite rude and argumentative when guests politely questioned the fee, which only added to the frustration.
The rooms themselves smelled so strong of fabuloso with residue all on the floors making them extremely slippery and sticky not to mention thw headache from the chemical smell. We used one of the towls to wipe it up and the towl wa

Partner

10/10

Exceptional

19 Feb 2026

Genivaldo Terra

Very clean, everyone working very well, very good place.

2/10

Poor

19 Feb 2026

Tanja

They overbooked the restaurant by 50 rooms! We ended up saying two hours outside of Orlando to go to an event at the convention center the next day. To say I am furious is putting mildly. I plan this trip two months in advance paid in full for the hotel. Didn’t plan on having to drive from the hotel to any of the events that I had to go to. I spent half the time in my car because of this hotel. And the manager didn’t even have the balls to show his face. I expect compensation in addition to the refunded room rate.

2/10

Poor

18 Feb 2026

Seth

Where to start:

- initial room key wouldn’t work. Couldn’t get a replacement room key for 24 hours so every time I left my room, I had to get the front desk to let me in.

- room was dirty, shower had rust everywhere

- no TV remote

- worst of all, there was water leaking / coming up from under the flooring. Definite health and safety issue.

4/10

Poor

18 Feb 2026

Shianne

Staff was amazing and super friendly.. breakfast was literally a waffle maker and 2 cereal options and toast... the bathroom door didn't close, the door to the room didn't shut well, we only stayed one night so we endured. The bed was actually pretty soft the main room looked renovated, bit the bathroom toilet leaked, there was mold in the shower, ai have asthma it was pretty bad, my girlfriend tried to clean it for me, but the Staff Jess in particular made us laugh. I know the area had some trouble and i try not to write just the bad... so here are the positives as well... it is conveniently close to shopping and restaurants, as well as to all the parks. If you need to change rooms and they have availability they will definitely try to accommodate you.. we were only there one night and things were booking fast... so we made it work.

Leisure Partner

2/10

Poor

15 Feb 2026

Tony

Terrible

2/10

Poor

15 Feb 2026

Franceline

Dirtiest room Ive seen

10/10

Exceptional

10 Feb 2026

Roxana

El personal, sobre todo Jenny muy amable

Friends_and_family Family

4/10

Poor

09 Feb 2026

Julia

The room was completely dirty, the bathroom was moldy, the bathtub was with hair, and very dirty

2/10

Poor

08 Feb 2026

Natalie

The room was not up to par. Hair in the bathtub, hair in the sink. The first room I was given, the door didn’t work. The second room was not clean. When I asked for a refund the hotel staff said they don’t do that and that I would have to pay a fee for leaving early. I was not going to stay there. And I am not paying that fee.

Partner

2/10

Poor

08 Feb 2026

Tara

The room was beyond dirty, no door handles on bathroom, tv was broken, no tissues or soap or anything really.

Leisure Family

10/10

Exceptional

07 Feb 2026

Osric

Helpful staff great location!

Business_and_leisure Family

4/10

Poor

06 Feb 2026

Mery Ann

No muy buenas

2/10

Poor

05 Feb 2026

Nalin

Absolutely horrible hotel! Rooms were very poorly maintainer whether HVAC not working or door lock not working. At a time only1 room key will work even if front desk provides 2. They provide 2 keys with a disclosure only 1of them work & we do not know which 1 so mark 1 with a black marker; so customer tries & figure which one will work. If you try to get other one worked; previously working key will stop.
The coldest day in 15 years in Orlando & heater doesn;t work. I got room changed but figured that they provided same room to another customer without fixing so staff is not really bothered. Same goes with room cleaning; they do not do on own & ask to tell front desk if you want to clean but despite that they do not.
Even breakfast was limited items & staff has been told not to fill up once its over.

Horrible horrible; not meeting Choice/ Quality Inn nor standard at all.

Friends_and_family Family

4/10

Poor

01 Feb 2026

Ivelisse

Room, amenities, service everything was as advertised, the shower was clogged no one come to fix it. Breakfast was only waffles and mini bagels, the rooms floor was dirty

Friends_and_family Friends

8/10

Excellent

31 Jan 2026

Jessenia

The room had left over sheets and dirty towels from the last guest and also there was no mini fridge or microwave in the room and also the ac didn’t work even when you put the heat on it just blew cold air even tho the room was freezing itself the key they gave for the room also stopped working after night one and I had to get another one

Partner

10/10

Exceptional

29 Jan 2026

Jose

Regular :(

Leisure Family

4/10

Poor

26 Jan 2026

Isabella

For a short stay, it was okay. However, cleanliness was a major issue. I had to go to Walmart to buy disinfectant wipes. The toilet was covered in urine, and the shower/bathtub had hair, including pubic hair. The mirror above the sink was covered in spit and toothpaste, and there was hair and toothpaste left in the sink as well. The bathroom door handle was barely attached, and the shower and tub handle came off.

The room had a humidifier, and without it running there was a damp, musty smell. My family and I woke up twice with sinus and throat irritation.

The food was okay, and the staff was nice and helpful.

Leisure Family_with_children

8/10

Excellent

24 Jan 2026

Leonard

everything was fine

Business Self

4/10

Poor

24 Jan 2026

Dean

The property lacks maintenence. The front desk staff were great. Housekeeping failed. Had to try 3 times to get working room keys. The breakfast was just toast, cereal and waffles. Stayed there twice..first and last.

Business_and_leisure Partner

2/10

Poor

23 Jan 2026

David

THERE WAS NO ROOM THE CHARGE ME FOR A ROOM I NEVER GOT 6 days later STILL NO REFUND

Friends_and_family Family

2/10

Poor

23 Jan 2026

RAFAEL

The stay was full of problems and missing important details:
1. Three days/ 3 times were changed the Electronic Room Keys because not opened the room.
2. Breakfast terrible / no diversity, all days the same
3. No hygiene articles in room and dust everywhere.
4. Room trash not collected during stay althought it was notified,
5. Cigars odors like marihuana entering room ducts. It was notified.
6.Bathroom shower broken and leaking water.
7. Service and amenities really bad.

Never consider go to this with your family. Rooms were like Motels.

Business_and_leisure Family