Name: Sonesta ES Suites Orlando International Drive
Address: 8480 International Drive, Orlando, 32819, US

10/10

Exceptional

26 Jul 2026

Jennifer

Miy buena ubicacion y buen servicio

8/10

Excellent

26 Jul 2026

Cyprianna

Liked the room the separate bedrooms and bath was great. The bathrooms could have more cleaning. The shower curtain smelt bad

8/10

Excellent

26 Jul 2026

Sharonda

The check in staff was super nice we really liked 1-J!!!

8/10

Excellent

20 Jul 2026

Sherri

1-j was very helpful. He ran the front desk by himself and remained professional and kind. This was a good location and nice staff. They responded quickly to our needs.

Family

2/10

Poor

20 Jul 2026

EDDY ROJAS

We had a very unpleasant stay here and would not recommend this property.

The biggest issue was the complete lack of communication from the staff. We were never informed at check-in that housekeeping is only provided every three days for stays of seven nights or more. We found this policy both unreasonable and unhygienic, especially since it was never disclosed to us beforehand.

When I went to the front desk to ask about it, my experience only got worse. I first spoke to the receptionist in English, but he immediately responded in Spanish. I'm not sure if he assumed I spoke Spanish because of my accent, but it felt unprofessional.

When I asked why this important policy had never been explained, his response was astonishing: he said that \"a bunch of you came on a bus at the same time, so I couldn't explain it to everyone.\" That is simply not an acceptable excuse. I have worked in the hospitality industry myself, and when a group arrives, staff are expected to provide a proper briefing or ensure that every guest receives the essential information.

I politely asked if they could make a one-time exception and clean our room since we had never been informed of the policy. The answer was an immediate and categorical no. I was told that if I wanted the room cleaned, I would have to pay an additional fee. Since we had no other choice, I agreed to pay, and only then did they schedule housekeeping for the following day.

This entire experience reflected poor customer service.

Partner

10/10

Exceptional

20 Jul 2026

Monica

No free breakfast, but good price for a two bedroom suite with kitchen and living room with a pull out sofa bed. Conveniently located in International drive close to attractions, restaurants shops and 10 minutes away from universal parks.

Family

8/10

Excellent

19 Jul 2026

Tanya

Loved the location as it is right across the street from icon park. Took a while to get towels and for our room. The gym was terrible. They only have 1 treadmill and an elliptical that didn’t even work. There were also some dumbbells, but that’s it, for so many guests staying there. You would think they would have a fitness room on each floor or a much bigger one. Pool is in the middle of the building and there were not always pool towels available. They also DON’T include free breakfast,

Family_with_children

10/10

Exceptional

17 Jul 2026

Jehonathan

I had a great stay

8/10

Excellent

15 Jul 2026

Donald

Clearly, staff and over all

Friends_and_family Family

4/10

Poor

13 Jul 2026

Linda

The staff was very indifferent

Family

6/10

Pleasant

10 Jul 2026

Billy

No problem

Self

8/10

Excellent

10 Jul 2026

Stephanie

Room was very clean and the staff were friendly and helpful.

Partner

10/10

Exceptional

08 Jul 2026

Rose

I Had a tremendous time with my family. I will definitely visit again. the room was clean and the staff were great.

Family_with_children

8/10

Excellent

05 Jul 2026

Maxine

I have stayed at the property before so I knew what to more or less expect. It was well kept it was clean. It was very secure this time I stayed at the back of the building on the fifth floor. The last time I was at the front so I was overlooking Orlando eye, but I have nothing negative to say about the property. It was well kept and very quiet.

Family

10/10

Exceptional

02 Jul 2026

Leslie

We had a situation with the AC not working properly but The staff was amazing and handled it beautifully. I will definitely stay again!!

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Jason

Great stay

Family_with_children

8/10

Excellent

01 Jul 2026

Erika

Hotel was alot cleaner than expected. Received an upgrade due to room not being ready at the time. Would definitely stay there again.

Partner

10/10

Exceptional

30 Jun 2026

Mitzi

Great location and great staff

Self

10/10

Exceptional

29 Jun 2026

Katherine

Everything was great. Will be are go to place when we come to Orlando

Friends_and_family Family

2/10

Poor

29 Jun 2026

Ruth

Room 309 the telephone has no dial tone, needed to use my cellphone to call the front desk if I needed towels or toilet paper. I was told they don’t clean the room on the daily basis, we stayed there for 5 days, no one ever clean our room.

The worse day of all; 3rd day of stay, my daughter and I came back to the hotel around 10pm from a very long day being out for the volleyball tournament only to find out our AC (room 309) quit working, since the telephone inside our room doesn’t have a dial tone, I have no choice but to personally go all the way from our room 309 to the front desk to let them know the AC was broke!.

We waited for at least 30mins, I decided to check and walked from room 309 again to the front desk and politely ask the front desk the eta of the person who suppose to check the ac unit. There is no way that we will be able to sleep in our room without ac. The front desk personnel finally call the engineer to check our room. (Infront of me) I said I will wait for him )engineer . Came back to our room, 10:40pm , then head back to the front desk to find out that they needed to relocate me and my daughter to another room because they couldn’t fix the ac.

Long story short, 11pm my daughter and I started packing our suite cases and etc (clothing/food inside the fridge) this is the worse hotel experience we ever experience in my whole entire life!

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Roxanne

Vanessa (Front Desk Manager) was very accommodating to my family when we had to book a night here due to an incident at a nearby hotel. Sincerely appreciate the hospitality, and knowing how to treat guests.

Family_with_children

10/10

Exceptional

28 Jun 2026

Jose

Excelente

Family_with_children

10/10

Exceptional

25 Jun 2026

Cheri

This was a spur of the moment stay.. and it turned into a home away from home..Roxy at the front desk was so helpful..beautiful location..rooms clean and beds comfy.. thank yall so mych

Family

6/10

Pleasant

23 Jun 2026

Sam

Pull out bed was very uncomfortable.

Family_with_children

10/10

Exceptional

23 Jun 2026

Lizandra

The room accommodation with 2 beds & 2 full baths, kitchen living-dinningroom OMG!!! Great location!!

Simply AWESOME!!!!

10/10

Exceptional

22 Jun 2026

Evelyn

Great stay. Very comfortable space. Full fridge was great. Will stay here again when traveling w family.

Family

10/10

Exceptional

21 Jun 2026

Joseph

Everything was great from fast check in to easy checkout. This hotel is in the middle of everything. You do not need your car once you are here. The only thing I didn’t like was the gate on the side of the hotel to get in, our room was right next to it and we heard people coming in an out all night and it’s a very heavy metal gate so I was suggest if you have kids to ask for a room where that isn’t a problem. Other than that this hotel was a 10/10

Family_with_children

6/10

Pleasant

20 Jun 2026

joel

Be aware that this is an extended stay property so they do not provide scheduled room cleaning. Some staff were extremely helpful but a few front desk staff during late night shifts were not as helpful or friendly.

Partner

10/10

Exceptional

20 Jun 2026

Sharlyn

This was our 2nd time of staying here and each stay has been great. We were here for the volleyball nationals and the hotel is only 1 mile from the convention center and was very easy to get to. Both stays I booked the 2 bedroom suite which was very nice so my daughter could have her own space with the extras needed for game gear.
At night we walked across the street to ICON Park where there’s plenty of shopping and restaurants and also plenty of restaurants within walking distance on the same side of the street as the hotel.
Even though this was our last year of volleyball, we would still book this hotel if we were coming back to Orlando.

Family

10/10

Exceptional

19 Jun 2026

William

We had a fantastic stay at the Sonesta in Orlando. The hotel was extremely clean, the staff was friendly and welcoming, and the location was perfect for getting to all the major attractions. Our room was spacious, comfortable, and well-maintained, making it easy to relax after long days exploring the city. The amenities were great, and everything from check-in to check-out was smooth and hassle-free. We would definitely stay here again and highly recommend it to anyone visiting Orlando. ⭐⭐⭐⭐⭐

Family_with_children

10/10

Exceptional

19 Jun 2026

Mohanned

Ok

10/10

Exceptional

17 Jun 2026

Matthew

Our stay here was excellent. The front desk person (William) who was working when we checked in and out was absolutely amazing. Super nice and very accomodating. Personal top experience of customer service.

Business

10/10

Exceptional

17 Jun 2026

Kodi

Roxy at the front desk was exceptional. Super helpful and super friendly!! She deserves a raise!

Partner

10/10

Exceptional

17 Jun 2026

Lamont

Place doesn’t miss. Price amenities staff and location are all A+

Friends

6/10

Pleasant

16 Jun 2026

Rachel

The staff is amazing and super helpful. The rooms had some dangerous maintenance issues with exposed screws in the showers and a microwave that barely worked. The breakfast was overpriced for items many hotels give as a free breakfast along with Starbucks that did not give rewards or allow for you to use the app.

Partner

10/10

Exceptional

16 Jun 2026

Miguel

Yhe room was clean and the staff was friendly. The location is on walking distance to a lot of restaurants and Icon park.

Family_with_children

6/10

Pleasant

14 Jun 2026

amilcar

disgusting elevators………..

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Olga

This place was so clean the staff are very friendly and knowledgeable. The suites have towels, soap, shampoo, conditioner, blow dryers and an iron in them. Super close to icon park you can walk there also so many restaurants. They also provide a shuttle bus to the near by parks. Breakfast is not included with your stay other than that I was very pleased.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Andrea

Great place to stay

Partner

8/10

Excellent

13 Jun 2026

Hugo

The stuff was great. And the hotel was clean definitely was good

Family_with_children

10/10

Exceptional

12 Jun 2026

Jessica

Great place to stay nice and close to Orlando Eye

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Stephanie

We had a very nice stay here! Loved the two bedroom was very good for families! Would I stay here again absolutely!

Family_with_children

8/10

Excellent

09 Jun 2026

Loc

We will come back hotel again if we go to Orlando next time. Thank you Vanessa for your kindness.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Kendra

Great location that close to restaurants that are walking distance and playground

Family_with_children

10/10

Exceptional

07 Jun 2026

Cayla

Where do I begin! So Friday afternoon (6/5/26) our house gets flooded and since we wanted to be out of maintenances way, we decided to do a ‘staycation’ here after reading the reviews. We were all exhausted from dealing with quick packing, loading and dealing with traffic to arrive to the greetings of two welcoming and inviting gentlemen (please forgive me as I forgot their names!!). After the initial card and ID check, they asked ‘what brings you to stay?’ as it was same day reservation. They were the absolute sweetest and attentive after telling them and showing the video the horrors of our day. Greatest gentlemen we could’ve ever encountered and we are so grateful to them both. The room? ABSOLUTELY 10/10!! Mini apartment. Two separate rooms, with a wonderful open living/dining/kitchenette. We will absolutely be staying here in the future (on planned staycations hopefully from now on!) the view was looking right at Icon park with all the pretty attractions. So happy to have stayed here. And we’ll definitely be back!!

Friends_and_family Family

8/10

Excellent

06 Jun 2026

MICKEY

Common areas need cleaning and maintenance! Variety at breakfast!

Family

10/10

Exceptional

05 Jun 2026

Alianet

Nos encantó

Family_with_children

10/10

Exceptional

05 Jun 2026

Louis-Philippe

Great stay… staff was really nice and helpful ! I highly recommend this hotel in Orlando

Partner

10/10

Exceptional

03 Jun 2026

fernando

Bueno

Family_with_children

8/10

Excellent

03 Jun 2026

Edward

Staff are very friendly, thank you!

10/10

Exceptional

03 Jun 2026

Craig

Vanessa at the reception desk was excellent in service and courtesy. She made our stay enjoyable and fun. The room was well appointed and extremely clean. Looking forward to staying at Sonesta again.

Family

10/10

Exceptional

03 Jun 2026

Louis-Philippe

Great stay … staff was really helpful and well organized … I definitely recommend this hotel in Orlando !

Friends_and_family Family

4/10

Poor

02 Jun 2026

Napanjii Jasmine

The property is old and needs to be updated. Paint peeling, ac stopped working in the middle of the night. The initial room I was give had a foul mold smell. The stove didn’t work very well. The refrigerator didn’t cool all the way.

Family_with_children

10/10

Exceptional

02 Jun 2026

Michele

Close to everything. spacious rooms, comfortable beds, would stay here again.

Family_with_children

10/10

Exceptional

02 Jun 2026

Eliezer

Myself and my family have stayed at this property multiple times and always have a great experience. The central location close to restaurants and entertainment make this a great spot.

Family_with_children

8/10

Excellent

02 Jun 2026

Cynthia

Very friendly staff, clean rooms. This was a decent stay. The pool was almost always in use. The arcade was fun and laundry access was a relief. It did end up costing around $18 per load. We loved watching the Sling Shot and the Wheel from our windows. We were right across the street from Icon Park. Having a kitchen really helped. We made small meals. The only problems were small. The elevators weren't air conditioned. Riding in them felt like standing in a greenhouse. One of our bathrooms had issues. The drain in the shower was very slow, leaving yuckyness on the tub. However, overall this hotel is worth it. You get a lot for the money and the location was prime.

Family_with_children

10/10

Exceptional

01 Jun 2026

Eoin

Staff friendly and perfect location

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Jonathan

Roxy was absolutely amazing to us!
We had the most amazing stay!!

10/10

Exceptional

01 Jun 2026

Gilbert

I always stay at Sonesta's es suites. The rooms are spacious. The kitchen is great so that I can cook spaghetti for my little ones.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Victor

Hotel was nice, staffing was really helpful, but bedroom cleaning was not enough, first day had an odor, and some pictures in floor. During the stay, never cleaned the room, took out the trash nor did the bed.

Family_with_children

10/10

Exceptional

01 Jun 2026

Margaret

Everything was wonderful. Perfect location. We walked to everything. Room was great. Staff was fantastic. Decor was funky and cheerful. Only thing I would change is the air conditioning blower is aggressive and blasts cold air on you when you are in the sink/bathroom area. Easy solution was to just turn off the air until you are done in that area. 100% would come back!

Family

10/10

Exceptional

31 May 2026

Zoraida

Love the rooms and location.

Family_with_children

8/10

Excellent

31 May 2026

Jonathan

I’ve been staying at this hotel for years,the cleanliness of the property has fallen off,great staff and I still love the hotel but they need to do better about the how dirty the floors are in the rooms.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Janice

Employees were welcoming. Clean room. Would stay again. Little gem on Idrive.

Partner

6/10

Pleasant

30 May 2026

Sandeep

Bathtubs were not clean enough, water was not draining properly from the bathtub.
sleeping beds were not good enough, the bed was leaning on one side.
Sofa bed was very old and the signs of weer were clearly visible.

Friends_and_family Family

8/10

Excellent

29 May 2026

James

Facility was nice and clean. The vinyl flooring in the suite was much better than the carpeting we seen in other hotels. Did not like not having an open breakfast or coffee corner in the morning. Second bathroom had a non-slip liner in the bath that was peeling off and looked bad. However staff was extremely friendly and the pool and exterior were very clean and well maintained. Other than the bathtub the everything was nice.

Partner

6/10

Pleasant

28 May 2026

Melissa

Great staff! We came for the pool and it was a little dirty. We still had a good experience.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Cenai

Breakfast could be better but other all a good resort

Friends

8/10

Excellent

28 May 2026

Lyudmila

Location is great. You can walk to many restaurants and attractions.

Family_with_children

10/10

Exceptional

25 May 2026

Michele

Convenient location to Universal parks, icon park and different main restaurants; easy parking; comfortable room with kitchen.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Vanina

Amazing place all we need to have a great time in Orlando super recommended

Family_with_children

10/10

Exceptional

23 May 2026

Tammy

I stay here often for work. Roma are always very clean

Self

10/10

Exceptional

18 May 2026

Antonelle Marie

The room was super clean and the staff was awesome

Family

10/10

Exceptional

18 May 2026

Ana Carolina Laverde

Más que recomendado !!! Excelente !

10/10

Exceptional

16 May 2026

isaac

Clean room. Quick check in and nice park view.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Blanca

The pool was great and good seating area. Walking distant to restaurants and activities near by.

Family

10/10

Exceptional

11 May 2026

Isaias R

The room we had was perfect for our family of 4. Pool was perfect as was the hot tub. Only suggestion would be that kitchenette needs a couple more pots and pans.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Fabiola

I didn’t get a chance to use the hot tub… the room was super clean, the staff was very friendly and the property was very clean. Would definitely recommend.

Friends_and_family Family

8/10

Excellent

07 May 2026

Heather

Kitchen was equipped with stove, refrigerator, & microwave, but no oven. The bed was very comfortable. Very disappointed that for a two bedroom suite, that there was no balcony or outdoor area. Also disappointed that there were no vent fans in the bathrooms. Snacks were VERY expensive. Be sure to stop at Walmart first.

6/10

Pleasant

05 May 2026

Ayad

Not doing housekeeping as frequent as needed

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Donald

overall I find the property great for the friendliness of the staff, amenities and the location to the theme parks.

Family

8/10

Excellent

29 Apr 2026

Juan

The hotel is a nice affordable option for couples or families staying in Orlando. It’s close to Disney world and Universal, as well as many restaurants and other attractions. Overall not bad.

Friends

8/10

Excellent

26 Apr 2026

Lena

We had a good stay and the room was clean

Friends_and_family Family

8/10

Excellent

23 Apr 2026

xiufeng

👍

Self

10/10

Exceptional

22 Apr 2026

Tyler

Great place to stay. Good location, clean, and the staff was great.

Self

10/10

Exceptional

21 Apr 2026

Darlene

My husband and I live locally and we celebrated our 13th wedding anniversary by doing a simple staycation. This was the perfect spot for our stay. Very affordable and amazing staff and customer service. It was right in the heart of Icon Park which allowed us to park and walk international drive. The room was amazing and has all the space and amenities that we needed.
Because this was a surprise for my husband I called to ask if I could checkin earlier than the 4pm checkin time. The front desk person (female) took my name and number and within 25 minutes called me back and informed me they had a room and to come and decorate. That was definitely a life-saver so I was able to checkin 3 hours earlier.
This will definitely be our spot for all staycations as well as the preferred location for visiting family and friends.
Thanks for making our wedding anniversary staycation worth it!

We’ll see you again!
Darlene and Thomas Jones

Partner

10/10

Exceptional

19 Apr 2026

Paul

Clean room. Lots of space. Friendly staff.

10/10

Exceptional

19 Apr 2026

tyrell

Great property great location great everything

Self

10/10

Exceptional

16 Apr 2026

Tim

Very clean - liked having a living room, kitchen, and 2 separate bedrooms

Business

8/10

Excellent

16 Apr 2026

Teresa

Great location and clean

6/10

Pleasant

16 Apr 2026

Malissa

It was close to icon park which was great

Family_with_children

10/10

Exceptional

12 Apr 2026

Allan

Perfect stay

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Tudie Andrea Camille

Great hotel with a perfect location. The room was very clean, and the staff were amazing and extremely helpful. (Big up Vanessa and Juan) I will definitely be back—we had a wonderful time.

10/10

Exceptional

10 Apr 2026

David

Parking is a little bad but the stsff is flexible, great hotel with walkable options to eat and play

10/10

Exceptional

06 Apr 2026

Robert

The location is very nice; it is near to many attractions and restaurants. very clean rooms and excellent staff.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Stephen

Great location and room layout. Rooms need some updating.

Family_with_children

10/10

Exceptional

28 Mar 2026

susan

The staff is very kind and accommodating no matter what you need

Friends_and_family Family

8/10

Excellent

26 Mar 2026

John D.

Good location close to many restaurants and attractions on I-Drive.

10/10

Exceptional

25 Mar 2026

Willes

Staff very friendly. Rooms are nice, but the rooms and the property are starting to look a little aged. Area is packed with restaurants, nightlife, and a small carnival. I would stay again with my family.

Family_with_children

10/10

Exceptional

24 Mar 2026

Elishabha

Very nice stay.