City Express by Marriott Orlando I-Drive

United States , Orlando Area - Florida - FL
ORLANDO, 7495 Canada Avenue
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100 reviews shown

10/10

Exceptional

12 Mar 2026

Christie

Friendly staff and always someone wiping something down or cleaning.

Friends_and_family Friends

6/10

Pleasant

10 Mar 2026

Kimberly

The elevators are pretty slow, it may feel like you're stuck but you're not. The breakfast was good and so was the coffee. The $100 deposit that was charged is still on hold 13 days later. So be aware of that.

8/10

Excellent

08 Mar 2026

Jean-Francois

Room are clean, friendly staff, breakfast could use little more variety

Friends_and_family Family

8/10

Excellent

07 Mar 2026

wilnesse

It was a long night and they allowed us to sleep in a little more after getting in at 5am

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Henry

Yes

Partner

10/10

Exceptional

07 Mar 2026

Vickey

Daniel at front desk is a Rockstar! He went above and beyond . He was pleasant and knowledgeable. He had me checked in quickly and carried on a friendly conversation while providing exceptional service . The coffee machine in the breakfast room is a real game changer for me ! I will choose this hotel over similar ones due to friendly staff and great coffee !

Partner

4/10

Poor

04 Mar 2026

Angela

Very slow elevators. Loud AC in the room, sounded like a loud window unit. Not enough options at breakfast. We expected some sausage or bacon. We also would’ve expected a waffle or pancake station where you could self make them. For bread they only had English muffins with no bagels or regular toast. For the money we spent we were not too happy with our stay. The pool is not heated, and the Jacuzzi was extremely small. For a Marriott we do not think this hotel needs the name brand at all.

Family_with_children

8/10

Excellent

02 Mar 2026

Jonelle

Room 111 stayed in - bathroom door lock broken. Beds are not the most comfortable. Pillows are flat, shower pressure was great, temp was hot. Room clean and smelled great.
Breakfast was omelette, English muffins, cereal, sweet muffins pastry.

Friends_and_family Family

8/10

Excellent

25 Feb 2026

Amanda

Rooms were clean, smelled fresh and the hotel was nice. The beds are hard, breakfast was literally bagels and omelette that’s it.

6/10

Pleasant

24 Feb 2026

Lisa

Overall, I had a good experience but the amenities were very basic. It is a very convenient location if you plan to go to universal. Breakfast was dissapointing with very little variety. Staff was extremely friendly and helped with luggage storage.

Self

10/10

Exceptional

22 Feb 2026

Edgar

The room was clean and the facilities in good condition.

Partner

8/10

Excellent

16 Feb 2026

KImberly

Yes the room was clean and staff was good

Leisure Family

8/10

Excellent

11 Feb 2026

Jennifer

The breakfast buffet was lacking. There was no fruit and no meat. It was cereal, yogurt, eggs, and English muffin.

10/10

Exceptional

10 Feb 2026

Andrea

Clean room, friendly staff, amazing stay.

Leisure Friends

8/10

Excellent

10 Feb 2026

Sharon

Our stay was good, the room was nice and clean and the staff were friendly.

Leisure Partner

8/10

Excellent

10 Feb 2026

Walter

Yes, everyone was great. I was very disappointed with the breakfast though. No fruit, in Florida? That seems crazy. I would choose another hotel in the future.

Leisure Family

10/10

Exceptional

28 Jan 2026

LYDIA I.

Yes

Friends_and_family Family

2/10

Poor

26 Jan 2026

Stephanie

I booked the 16th-21st with the intention of checking in early in the morning on the 17th because I knew if I booked the 17th I couldn't check in till after 3pm. I got to the hotel at 10am to find out my reservation had been cancelled and I had to miss the convention I purchased tickets to because there were no other rooms available. The hotel also made it difficult to receive a refund.

8/10

Excellent

11 Jan 2026

Emily

Clean coffee 24/7 nice

10/10

Exceptional

10 Jan 2026

Marlenny

Newly renovated. Nice staff.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Jose

Excellent staff and good service.

Leisure Family

10/10

Exceptional

06 Jan 2026

Regina

It was the cleanest place I've stayed within a long time.
Staff is awesome. Hot tub was very clean and the Jets work very well. The surrounding area has enjoyable stuff to do.

Again I just cannot believe how clean and friendly it was 😊

Leisure Self

10/10

Exceptional

05 Jan 2026

Elba

Friends_and_family Family

4/10

Poor

02 Jan 2026

Sachin

They charged me extra and unexplained $300 though it was fully paid via Expedia …. Average breakfast

Leisure Family

10/10

Exceptional

02 Jan 2026

Felix

Breakfast not much of it but staff and cleaning was great

Leisure Family_with_children

6/10

Pleasant

30 Dec 2025

Thomas

AC not working properly

Leisure Family

6/10

Pleasant

29 Dec 2025

Breakfast options could be more variable.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Lavetra

Absolutely Wonderful. Would definitely recommend

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Lymaris

Nice upgrade. Everything looks great!

Leisure Family

8/10

Excellent

28 Dec 2025

TRACI

We have have stayed at this hotel many times in the past. This was the first time since the updates. The updates to the lobby and rooms were great. Upon arrival the check in clerk was not friendly and very curt. I was disappointed in his overall demeanor. Only one of 3 of the elevators were working, so needless to say there was always a wait at the elevator. Also the floor of the elevator was filthy. Room was clean and updated. The vending machine on our floor was out of order. Also, everything they offer as far as vending or the small grocery area in the lobby is cash free and extremely overpriced. This was disappointing.
Lastly, the breakfast workers were rude and would literally step in front of you while you were making coffee, etc. to wipe the counter. The offerings were limited and all 3 of the hot plate areas were the exact same thing, small omelets. We were completely disappointed that they did not offer more- in the past we enjoyed the waffle maker station- which is now empty.

Overall our stay felt safe and pleasant. I would recommend this hotel. .

Leisure Family

10/10

Exceptional

27 Dec 2025

Ramiro

Welcoming and efficient staff. Kudos!

Leisure Family

6/10

Pleasant

26 Dec 2025

Laura

Clean, had a newer feeling, but beds extremely hard, very limited breakfast options. Good deal for the price I paid.

Friends_and_family Family

4/10

Poor

22 Dec 2025

Daniella

Staff was amazing!! Breakfast needs work

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Asweniedebie

Clean , and good breakfast

10/10

Exceptional

21 Dec 2025

alfredo

The breakfast was just ok. Not enough options. The hotel is super clean.

Leisure Family_with_children

2/10

Poor

17 Dec 2025

Zuhair

Upon arrival, I discovered the hotel name had been changed with no advance notice. The lobby was in complete disarray because of maintenance work, there was no food service at all, and the vending machines didn’t accept cards. Overall, I wouldn’t recommend this place.

2/10

Poor

15 Dec 2025

Chelsea

Room was nice beds comfy, shower was good

The hotel has changed company names and was not the hotel we booked We booked this hotel based on reviews for the quality of the hotel for the price and the great included breakfast, the breakfast was terrible and when up at the counter there were 4 other guests saying how disappointed they were in booking this hotel due to this reason. I was just grabbing towels and decided not to pile on that train to complain as well

We were on the first floor and at 7:30 the cleaning staff started their day and were incredibly loud both morning we were there.

Room was nice, but all the other issues lead to this review next time we will stay on property at universal or Disney or stay at the Drury inn

That’s what we get to ball on a budget

Leisure Family

8/10

Excellent

15 Dec 2025

Luann

The breakfast had limited options. The only hot item outside the toast were some premade egg omelets with unknown vegerables and not description.

Leisure Family

10/10

Exceptional

14 Dec 2025

Tyrique

Amazing time here clean room safe parking everything you need for a nice trip

Partner

10/10

Exceptional

14 Dec 2025

Dawn

Very friendly

Partner

8/10

Excellent

13 Dec 2025

Calvin

The pool and the spa were closed.

Friends_and_family Family

4/10

Poor

12 Dec 2025

Hernan

Reception in the lobby was under construction and renovation, so check-in took place around the corner in a small room in the back. The receptionist also had a bit of an attitude. The room wasn’t cooled beforehand and had a moldy smell. We were missing the sheets for the couch, and they asked me three separate times to check if they were in the closet, even though they weren’t. When they finally brought them, they even came inside to double-check.

A false fire alarm went off twice at 11 p.m., sending everyone rushing down the stairs and out of the building, firefighters came twice, which was very unsettling. Breakfast was the only decent part of the stay. Unfortunately, I wouldn’t recommend this hotel.

Business_and_leisure Friends

8/10

Excellent

10 Dec 2025

Jose

Location

8/10

Excellent

10 Dec 2025

Rita

Hotel renovado por completo, muy cómodo limpio y personas amables, excelente ubicación

Leisure Friends

8/10

Excellent

10 Dec 2025

Carlos

Good location

10/10

Exceptional

09 Dec 2025

Tineke

Great room. Doing renovations where it didn’t say anything about that right now. Pool is closed. Lobby is wrecked.

Friends_and_family Friends

4/10

Poor

08 Dec 2025

Sergio

Repetitive menu.

2/10

Poor

08 Dec 2025

Felicity

Oh my was I in for it with this place. I have gotta say… I totally suck at picking . So they are doing an entire remodel. Loud, no lobby. Im not sure if I got a ‘deal’ for this construction going on during my stay - sure did not feel like it with the price. No hottub more like lukewarm tub. Just insane. Workers were nice. I stay for 3 nights total- book on Expedia 2 and have to add one and then check out and recheck in? As if I didnt being that up when I checked in once the first time. I dont know. Very musty feel to it? Maybe thats just Orlando? Idk what I do know is I honestly want my money back. My neck hurts from the beds and I was not impressed. My whole family is looking across the way at another hotel in awh. Bc they want to be out of here.

10/10

Exceptional

08 Dec 2025

Atiya

Always a great stay here! The breakfast alone makes us come back.

Partner

6/10

Pleasant

07 Dec 2025

Vallen

The room was very musty. The hotel itself is undergoing renovations. Our drawers kept popping out on their own so randomly the drawer in the nightstand would just open in the middle of the night. Not worth the 200 a night we paid. Seems to be a common theme in Orlando.

Leisure Family_with_children

6/10

Pleasant

07 Dec 2025

Verified traveler

The hotel was undergoing a massive reconstruction. The front entrance was completely blocked off. It was hard to know in the dark where to enter. 2 of 3 elevators were working. The cab and uber drivers had trouble finding the hotel as it is also undergoing a name change.
The room was clean and adequate.

Leisure Family

6/10

Pleasant

06 Dec 2025

Bobby

Room was good other than the trash not having bags for garbage. The hotel is under construction which sucked because we were unable to use the pool. And parking was difficult. But room was good for the price.

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Anthony

The room was great, but there was a lot of construction going on. They were changing the brand of the motel from Comfort Inn to Marriott. As a result, all the amenities that were listed in my booking were not available because of the construction.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Youssou

Renovated rooms look great.

Business Self

8/10

Excellent

04 Dec 2025

MARTIN RAMON

Good

Friends_and_family Family

6/10

Pleasant

04 Dec 2025

Yenny

Habitaciones muy bien pero la remodelacion de la recepcion deberian notificar antes de realizar una reservacion y no llevarse la sorpresa al llegar de resto todo bien ,

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Adrian

Staff were very nice

10/10

Exceptional

02 Dec 2025

Jesse

Yes

4/10

Poor

02 Dec 2025

Albert

Good Afternoon
I know it was in construction but they shouldve let me know about that. My wife is allergic she couldnt sleep of the dust smell construction and didnt enjoy it.

Friends_and_family Family

6/10

Pleasant

02 Dec 2025

Monica

Sink backed up, shoer wallndirty as was 1 of the towels room was wry warna

Beds were great

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Corey

The hotel was clean however

Friends_and_family Family

2/10

Poor

01 Dec 2025

Kaylee

I need a full refund. I switched to this hotel (comfort inn) due to an email I received from my first pick hotel (Holiday Inn) which was undergoing construction and that elevators would be not available. I have a weak immune system and can not be around construction dust and I need an elevator as I have a bad back and can not climb stairs very well.
When I arrived at the Comfort Inn, not only was the ENTIRE lobby under construction, only one elevator was working (some of the time). HUGE let down. Since it was a holiday week - I had NO choice but to stay at the hotel. I received no prior email from this hotel about the construction. There was dust everywhere and I ended up with a severe cough which is still persisting days after I checked out.
I also booked a King Suite, which I did not get and still paid more for. I was placed in a basic King Room. I had family visiting from out of town and we needed the extra room for visiting. The downstairs lobby was again - under construction so we could not meet there. The hotel needs to be held responsible as we should be staying in a safe clean environment and not get sick - and the hotel should honor the room that I actually booked and not scam me out of paying extra for a room I did not get.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Sharon W

There were renovations taking place. However, the room was very clean. We only had a few food items at breakfast so the rating may not be complete. I would stay again once renovations are complete. Staff was wonderful.

8/10

Excellent

30 Nov 2025

Charlene

Me and my family had a good stay.

4/10

Poor

30 Nov 2025

Sunil

The room was not at all clean. I will avoid this hotel.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Francisca

Very good place and convenient. Room cozy also good breakfast in the morning.

Leisure Self

10/10

Exceptional

28 Nov 2025

Maribelle

Great experience

10/10

Exceptional

28 Nov 2025

Carletta

Everything was great. Only 2 things kinda irritated me. They ran out of syrup for the waffles one morning and i bought an overpriced cup of ramon another night to be told after purchase, i had to pay for hot water to make them for my daughter.

Leisure Family

8/10

Excellent

27 Nov 2025

Patcharin

Good and very quite.

Family

4/10

Poor

24 Nov 2025

Jose

A/C was malfuctioning , i call for some towels and my wife had to go and get them by instruction of front desk , we also called for an iron trade off cuz the one in the room did not work , it never arrived.

Friends_and_family Family

4/10

Poor

23 Nov 2025

Taylor M

Wasnt notified of the construction. The front desk was not friendly. The ellivator took forever

Leisure Family

6/10

Pleasant

23 Nov 2025

DAVID

Pool area was dirty, lobby under construction, weird smells, elevators slow

Friends_and_family Family

8/10

Excellent

22 Nov 2025

Quentin

Construction

Business

4/10

Poor

21 Nov 2025

Christine

Beds uncomfortable mold or feces on draperies. Under construction. Not in the safest area

Leisure Family

6/10

Pleasant

21 Nov 2025

George

Yes

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Kayla

Large Clean room

Leisure Family

10/10

Exceptional

17 Nov 2025

Blizzard

Good hotel

8/10

Excellent

17 Nov 2025

Robin

Staff were great

8/10

Excellent

15 Nov 2025

Stephanie

Staff was nice and accommodating, breakfast had eggs, sausage, cereal, fruits etc. the hotel was under renovation so I’m sure if it wasn’t the experience would’ve been a little better but either way we’d come back due to service, value, and location. We were on international drive and used the shuttle service for universal studios.

Partner

10/10

Exceptional

14 Nov 2025

Christian

Yes I was quite surprised on how well kept this property location was. Specifically the rooms.

Self

10/10

Exceptional

13 Nov 2025

Nicole

Yes

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Benoit

Chambre propre, personnel acuillants

Friends_and_family Friends

8/10

Excellent

06 Nov 2025

Nashla

The rooms were clean and neat (bed sheets, towels, furniture surfaces). Breakfast was good just not a lot of variety. The staff was very nice. I really liked how close I was to the everything, parks, restaurants and airport. Its a good spot.

Leisure Friends

6/10

Pleasant

05 Nov 2025

JERRICA

Room was clean and friendly staff. However, it would have been nice to know that the building was under construction at the time. Also the breakfast was a miss.

Leisure Family

10/10

Exceptional

01 Nov 2025

Carlos

Excellent, check in was really efficient, and since I had used the Expedia app, it was pre paid. I lost my parking permit at 2 am leaving Halloween horror nights and Mr Cesar in the nicest way possible helped me out. I was so happy I didn’t have to justify me losing that ticket, I am extremely happy how the whole thing was handled because I was exhausted and all I wanted to do is go to my room and get some sleep.

Leisure Family

10/10

Exceptional

27 Oct 2025

Clifford

Yes it was fresh

Leisure

6/10

Pleasant

26 Oct 2025

Alexander

Breakfast menu was horrible. Just fake scrambled eggs, bread, bad coffee and nasty sausage. The hotel does not have a toaster to heat bread.

Leisure Family_with_children

10/10

Exceptional

25 Oct 2025

Kirk

All was excellent

6/10

Pleasant

25 Oct 2025

Beverly

Leisure Family

8/10

Excellent

23 Oct 2025

Elyse

Stayed here for Disney and it was ok, but noisy in the lobby and breakfast was poor. Beds were also subpar.

Leisure

10/10

Exceptional

20 Oct 2025

Michael

Everything was good maybe the coffe machine wasn’t excellent but is ok

6/10

Pleasant

20 Oct 2025

Samira Rodriguez

Cuartos tienen un fuerte olor a humedad/sucio.
Pague por el servicio de desayuno y no se me informo que estaban en remodelacion por lo que el desayuno era limitado y para comer en los cuartos.
No tenian estacion de tostadora de panes ni de waffle maker por lo que el desayuno era huevo y cereal; en mi caso no consumo huevo por lo que perdi mi dinero de desayuno.

Leisure Partner

10/10

Exceptional

19 Oct 2025

nathalia

Hotel was ok.. nice . Staff were great always happy every staff. Breakfast needs works in taste and more variety and a toaster

Leisure Family

6/10

Pleasant

19 Oct 2025

Charlie

Trading health and Fitness for Weight gain

The ac was kind of struggling and the room felt really damp. Also they gym was gone to make room for the breakfast arra instead and this was not in the booking information so.it was a little annoying and disappointing. I'd rather work out thang get fat on hotel waffles.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Linda

Good customer service

8/10

Excellent

19 Oct 2025

Cynthia

Rooms were clean. Near all attractions.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Brittany

Loved our stay. Super close to everything you’re ever gonna need. Staff was amazing, they did have some construction going on, but didn’t hear a thing! Will definitely be staying there again

Leisure Partner

10/10

Exceptional

14 Oct 2025

Eric

Clean room, but outdated. No built-in USB plugs, an older wall AC unit, still giving out single use bar soaps and shampoo/conditioner bottles instead of in-shower dispensers, body wash, etc. Just felt generally less modern than most hotels I've stayed at recently. All-around good stay though!

Leisure Friends

6/10

Pleasant

13 Oct 2025

Raygene

The service was pretty nice. However the Air Conditioning did had a peculiar scent. I think the AC Filters might need changing. But overall experience was okay.

Leisure Self

6/10

Pleasant

13 Oct 2025

Jonathan

Hotel is undergoing a badly needed renovation. In the mean time they have a big mess on the main floor.
The free breakfast is an awful version of grab and go.
The rooms are ok but no in room safe.
The staff however are excellent.

Business_and_leisure Self