City Express by Marriott Orlando I-Drive

United States , Orlando Area - Florida - FL
ORLANDO, 7495 Canada Avenue
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100 reviews shown

10/10

Exceptional

07 May 2026

Gladys Ivelisse Gonzalez

Muy limpio y atendieron el cuarto todos los dias solo el desayuno debe mejorar no había variedad, todos los dias solo tortillas con vegetales ya listos. Pero las empleadas del desayuno muy atentas y siempre tenían todo muy limpio.

Partner

10/10

Exceptional

06 May 2026

Fnu

Breakfast was fine, though adding a bit more variety would make it even better. Overall, we had a very pleasant stay

Family_with_children

10/10

Exceptional

05 May 2026

Nancy

We had a three night stay at the City Express. Recently renovated with a bright modern look. Clean throughout the establishment. Large breakfast area with good standard breakfast included. Good location near International Drive.

Partner

10/10

Exceptional

03 May 2026

Viviem

Room was clean the location was great

Partner

10/10

Exceptional

01 May 2026

Isaias

Excellent

Partner

10/10

Exceptional

01 May 2026

Mayra

Everything was good, clean and organized. We had a quick stay at this hotel but we would definitely come back in the future. I would like to suggest that maybe they provide a different version of breakfast some days. Having a hotel that includes breakfast is a plus for our family.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Marc Andre

Clean and good for the Price.

Breakfast was horrible

10/10

Exceptional

29 Apr 2026

Serguei Alfonso

El hotel está en excelentes condiciones, muy bien en general , sin dudarlo regresaría y el desayuno muy bueno

10/10

Exceptional

28 Apr 2026

Marivel

As soon as I entered my room it smelled clean! Housekeeping was a nice lady, a sweetheart! Front desk staff was very nice! Not so sure about the other amenities I was just there for rest while I explored the town! A great place!

Self

10/10

Exceptional

28 Apr 2026

Kayvon

It was a great stay

Partner

8/10

Excellent

27 Apr 2026

Jessica

Overall a good stay. The breakfast can use more of a variety but it does get the job done. Staff is extremely friendly .

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Ashley

Everything was so fast and easy, the only thing is I found a sock in the room. The cleanliness could’ve been a bit thorough but still everything was nice.

Partner

10/10

Exceptional

25 Apr 2026

Yrvann

Overall the checking was professional and fast, staff was nice, breakfast was packed with kids, adults , families and all. No hot tub but the bathroom is roomy shower was nice and comfortable. Checkout was equally professional and quick.

Partner

10/10

Exceptional

25 Apr 2026

Jonnathan

Excelente lugar muy limpio

Family_with_children

4/10

Poor

24 Apr 2026

annie

Il annonce un déjeuner continental, buffet tous les jours et ce n'est pas totalement la vérité. Aucune toast, pain, aucun croissant, aucune crêpes, aucun oeufs ou bacon. Ni saucisses. Toujours les mêmes petites genre de muffin anglais moisi avec œuf dégueulasse avec piments. En plus de tout cela j'ai du commander une épicerie pour me faire à déjeuner convenablement à mes 2 enfants et moi. Les serveuses étaient tellement préoccupés par le ménage, quelle fermait l'accès au déjeuner avec les pancartes d'avertissement de plancher mouillé afin que les visiteurs ne puisse pas entrer dans l'air de restauration et ce à 11h am afin d'aller se chercher du café. Lumières fermés. Jai demandé si je pouvais avoir accès à un grille pain dans cette salle. Jai demandé a la réception et on m'a répondu que cela ne faisait pas partie des standards du Marriott. Jai dit ok mais vous ne respectez pas ce que vous m'avez vendu donc, donnez moi accès a un grille pain afin que je puisse déjeuner avant de partir faire des activités. Très déçu, toujours l'impression de dérange. En plus, lorsque jai fais livrer mon épicerie uber, le gérant a chialer et ma dit que je devais le faire livrer a ma chambre.Très désagréables comme atmosphère... Je n'étais pas la seule cliente dans cet état, plusieurs faisait leur épicerie du déjeuner. Ce n'est pas agréable quand on planifie une journée, surtout à Disney. On veut rentabiliser notre temps et argent. Jai du dépenser en plus pour des déjeuner supplémentaires.

Family

8/10

Excellent

23 Apr 2026

Corey

Breakfast was absolutely underwhelming. It was borderline terrible. Some would say just get rid of it and serve only cereal.

8/10

Excellent

23 Apr 2026

Lisa

Staff: I asked for a late checking evening front desk was a little rude.

Breakfast: Add some bacon or sausages to go with the western omelette would be perfect.

24/7 keurig coffee was a winner.

Room: was perfect (microwave and refrigerator in room)

Location: perfect

Shuttle service: early yet perfect you get to park before crowds and leave before crowds.

I did not use pool or hot tub.

I will be back.

Self

10/10

Exceptional

22 Apr 2026

Kevin

This hotel exceeded my expectations by a long shot. Kind, professional, and courteous staff was there to address all of my needs. Pool and dining facilities were excellent (although adding pancakes and waffles would compliment their complimentary breakfast tremendously). Maintenance issues I addressed with the front desk and the attendant make notes. Overall, a very good experience. I would definitely recommend and stay at this hotel again. Close to the main parks (Island of Adventures, Universal studios, and Volcano Bay).

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Roumenda

Clean room

Family_with_children

8/10

Excellent

18 Apr 2026

Noe

Simple breakfast, but it was free so that’s a plus

Family_with_children

10/10

Exceptional

18 Apr 2026

Luis

I didn’t have breakfast during my stay.

10/10

Exceptional

18 Apr 2026

Clara

The property was nice buy small.

Friends

8/10

Excellent

17 Apr 2026

Revathi

Given the price point, this spot has amazing value! Pros were good coffee, fresh bread, delicious premade omelettes (they do serve these every single day though and they are the ONLY option), punctual shuttle to Universal, and staff who were very friendly and kind.

Cons are the carpeted floors don’t feel too clean (so I recommend bringing your own slippers) and wish there were more water dispensers as only one was found in the gym. I would also recommend calling ahead to ask about their breakfast option if you’re vegetarian/vegan. Otherwise, I had a lovely stay and would definitely go again!

Partner

10/10

Exceptional

17 Apr 2026

Sue

Although the air conditioner had a squeaky noise,the room was clean, the breakfast was great and the area was quiet.

Partner

10/10

Exceptional

17 Apr 2026

Daniella

Amazing staff and super clean

10/10

Exceptional

16 Apr 2026

Daphene

I didn’t use either

Family_with_children

10/10

Exceptional

14 Apr 2026

Emmanuel

Great spot for the price

Partner

10/10

Exceptional

13 Apr 2026

Renee

Love Marriotts chain, but often wonder what I am getting for the price. This hotel was the exception. Great staff, great property, good breakfast, super clean, and comfortable. Would definitely stay here again!

Everything was fabulous! Highly recommend.

Partner

10/10

Exceptional

13 Apr 2026

Martha

The menu is basic in the breakfast

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Anaid

Really fast check in, clean, convenient, great location

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Suzanne

The hotel is in a great location! The room was clean but smelled like mildew the whole time during our stay. The breakfast was the same for five days straight with no variety. That was definitely not be worth the uncharged. However, the staff were wonderful and very helpful!

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Tiffany

This hotel is a hidden gem. The check-in process was quick and easy. The concierge was polite and gave us coupons for local restaurants and excursions. This hotel has quite a few free things: parking, hot breakfast, and shuttle service to and from Universal. The shuttle will not take you directly to Volcano Bay; you have to get on another shuttle once you reach the initial drop off point. There is quite a bit of walking involved but not too bad. The hotel also has a clean hot tub and clean swimming pool. The rooms were very clean. I have stayed in hotels that cost 2 and 3x more than this and the customer service and cleanliness did not match what City Express by Marriott had to offer! I did have an issue with the AC but since the maintenance staff was gone for the day they moved us to another room on the same floor. I highly recommend this hotel and will surely stay here again!

Family_with_children

10/10

Exceptional

11 Apr 2026

Shashi

It’s nice stay

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Melissa

Good

Self

10/10

Exceptional

10 Apr 2026

April

They have a full breakfast option and very friendly staff.
Misleading is their shuttle to Universal studios. To get to Epic Universe, you have to first take a bus or walk over to the Universal Endless summer resort to catch the shuttle to Epic Universe.

10/10

Exceptional

09 Apr 2026

Jasmine

The food was great, the staff were kind and knowledgeable, the hotel it self was impeccable. I would stay again if I could afford it. The pool was nice but the water was cold and the hot tub was nice but too hot. Other than that it was a very nice stay. I would recommend this one 5 🌟 The location was perfect, close to everything .

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Fabienne

Very clean.

Family_with_children

10/10

Exceptional

08 Apr 2026

Tracy

Room was very clean, staff was quick and friendly, Wi-Fi was a little slow on the tv. Will definitely stay again. Very close to Universal.

Family

10/10

Exceptional

07 Apr 2026

Waldo

Overall the room is clean.

Partner

10/10

Exceptional

05 Apr 2026

Ken

Breakfast area a good size with inside and outside dining

Partner

6/10

Pleasant

04 Apr 2026

Darcy

The breakfast wasn’t great. Only hot food was the same omelets every day. No fresh fruit or bread variety, only English muffins.

10/10

Exceptional

27 Mar 2026

Tina Marie

Great staff, laundry facilities, could've had more options for breakfast. Basically a continental breakfast. Everything was great.

8/10

Excellent

27 Mar 2026

Ana flor

Property is great. No problem at all. There is no waffle maker by the way. But breakfast is delicious. They have these little omelets everyday that are great. Coffee is good. Great spot. Would book here again. Plus they had shampoo, conditioner, and body wash.

Family_with_children

10/10

Exceptional

26 Mar 2026

Denisse

The ac wasnt cooling the room as i wouldve liked, but i did let them know at the front desk and a work order was placed immediately.

Friends

10/10

Exceptional

24 Mar 2026

Nicole

Nice

Family_with_children

4/10

Poor

21 Mar 2026

Esther

I booked two rooms for one night through Expedia and paid in full when I made the booking. In the morning, I was emailed the folios for the rooms and noticed charges on them. I went to the front desk and the rep said that she could see that it was booked through Expedia and prepaid but the system charged me because the hotel didn’t receive any payment from Expedia. I asked her to reverse the charges. She said she couldn’t as only a supervisor could and no one was in. I had to leave to travel. I called after 9:00 am and was placed on hold for an extended period of time so I hung up. I contact Expedia customer service and they said they would contact the hotel and ask them to refund me. So now I wait for that to happen. I find this whole situation unacceptable. Stay elsewhere if you don’t want the hassle of wasting your time to get an issue like this rectify. Room and check in were ok. It’s a renovated property which is a positive. However their staff could provide better customer service.

Family_with_children

4/10

Poor

21 Mar 2026

Krissan

I didn’t need shuttle. Staff was amazing. Slow WiFi. The room had an unpleasant smell. If you wanted coffee or tea you had to go to the lobby that sucks.

Partner

8/10

Excellent

21 Mar 2026

Monica

The breakfast is just to say that it includes breakfast, but in reality they do not have any breakfast, no comfortable environment to prepare it, They should invest better in the breakfast area, make it more complete for all ages, mainly children (only cereals).
Apart from the breakfast, the hotel highly recommended, excellent location and work staff.

Family_with_children

8/10

Excellent

20 Mar 2026

Hayley L

Breakfast was good. A little disappointed there wasn't any bacon,sausage or ham. Room was nice and clean. At one point the opening mechanism at the top of the door dipped down and got stuck. I couldn't open the door more than 5 inches. Luckily, my husband was inside and able to correct the issue. Room was nice and quiet. The staff was friendly.

Family_with_children

10/10

Exceptional

19 Mar 2026

Julie

The room was very clean and quiet. The bed was a little firm. But no complaints.

Friends

6/10

Pleasant

19 Mar 2026

Lauren

Bathroom door didn’t latch or lock. Breakfast was just ok. Lack of options.

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Steve

room could have been cleaner other than that not bad.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

HECTOR

The hotel was very clean and staff was very friendly and helpful. The rooms were clean and comfortable. The only thing was that the hot tub was not working at the time.

Partner

10/10

Exceptional

15 Mar 2026

Nykia

Great stay

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Carmen

Great location a block from the pirate dinner show. Clean excellent staff. The only negative was the breakfast. It did not have waffles. It was only eggs and English muffins and cereal. That was the only disappointing part was the breakfast otherwise I would return.

10/10

Exceptional

14 Mar 2026

Alicia

Clean
Easy check in

8/10

Excellent

14 Mar 2026

Kimberly

Was a good place to stay for a week. Close to Universal and about 20 minutes from Disney. Clean and friendly. Only complaint is for their breakfast included... Not much to choose from and no rotation of food.

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Brittany

We love staying here

Family_with_children

10/10

Exceptional

12 Mar 2026

Christie

Friendly staff and always someone wiping something down or cleaning.

Friends_and_family Friends

6/10

Pleasant

10 Mar 2026

Kimberly

The elevators are pretty slow, it may feel like you're stuck but you're not. The breakfast was good and so was the coffee. The $100 deposit that was charged is still on hold 13 days later. So be aware of that.

8/10

Excellent

08 Mar 2026

Jean-Francois

Room are clean, friendly staff, breakfast could use little more variety

Friends_and_family Family

8/10

Excellent

07 Mar 2026

wilnesse

It was a long night and they allowed us to sleep in a little more after getting in at 5am

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Henry

Yes

Partner

10/10

Exceptional

07 Mar 2026

Vickey

Daniel at front desk is a Rockstar! He went above and beyond . He was pleasant and knowledgeable. He had me checked in quickly and carried on a friendly conversation while providing exceptional service . The coffee machine in the breakfast room is a real game changer for me ! I will choose this hotel over similar ones due to friendly staff and great coffee !

Partner

4/10

Poor

04 Mar 2026

Angela

Very slow elevators. Loud AC in the room, sounded like a loud window unit. Not enough options at breakfast. We expected some sausage or bacon. We also would’ve expected a waffle or pancake station where you could self make them. For bread they only had English muffins with no bagels or regular toast. For the money we spent we were not too happy with our stay. The pool is not heated, and the Jacuzzi was extremely small. For a Marriott we do not think this hotel needs the name brand at all.

Family_with_children

8/10

Excellent

02 Mar 2026

Jonelle

Room 111 stayed in - bathroom door lock broken. Beds are not the most comfortable. Pillows are flat, shower pressure was great, temp was hot. Room clean and smelled great.
Breakfast was omelette, English muffins, cereal, sweet muffins pastry.

Friends_and_family Family

8/10

Excellent

25 Feb 2026

Amanda

Rooms were clean, smelled fresh and the hotel was nice. The beds are hard, breakfast was literally bagels and omelette that’s it.

6/10

Pleasant

24 Feb 2026

Lisa

Overall, I had a good experience but the amenities were very basic. It is a very convenient location if you plan to go to universal. Breakfast was dissapointing with very little variety. Staff was extremely friendly and helped with luggage storage.

Self

10/10

Exceptional

22 Feb 2026

Edgar

The room was clean and the facilities in good condition.

Partner

8/10

Excellent

16 Feb 2026

KImberly

Yes the room was clean and staff was good

Leisure Family

8/10

Excellent

11 Feb 2026

Jennifer

The breakfast buffet was lacking. There was no fruit and no meat. It was cereal, yogurt, eggs, and English muffin.

10/10

Exceptional

10 Feb 2026

Andrea

Clean room, friendly staff, amazing stay.

Leisure Friends

8/10

Excellent

10 Feb 2026

Sharon

Our stay was good, the room was nice and clean and the staff were friendly.

Leisure Partner

8/10

Excellent

10 Feb 2026

Walter

Yes, everyone was great. I was very disappointed with the breakfast though. No fruit, in Florida? That seems crazy. I would choose another hotel in the future.

Leisure Family

10/10

Exceptional

28 Jan 2026

LYDIA I.

Yes

Friends_and_family Family

2/10

Poor

26 Jan 2026

Stephanie

I booked the 16th-21st with the intention of checking in early in the morning on the 17th because I knew if I booked the 17th I couldn't check in till after 3pm. I got to the hotel at 10am to find out my reservation had been cancelled and I had to miss the convention I purchased tickets to because there were no other rooms available. The hotel also made it difficult to receive a refund.

8/10

Excellent

11 Jan 2026

Emily

Clean coffee 24/7 nice

10/10

Exceptional

10 Jan 2026

Marlenny

Newly renovated. Nice staff.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Jose

Excellent staff and good service.

Leisure Family

10/10

Exceptional

06 Jan 2026

Regina

It was the cleanest place I've stayed within a long time.
Staff is awesome. Hot tub was very clean and the Jets work very well. The surrounding area has enjoyable stuff to do.

Again I just cannot believe how clean and friendly it was 😊

Leisure Self

10/10

Exceptional

05 Jan 2026

Elba

Friends_and_family Family

4/10

Poor

02 Jan 2026

Sachin

They charged me extra and unexplained $300 though it was fully paid via Expedia …. Average breakfast

Leisure Family

10/10

Exceptional

02 Jan 2026

Felix

Breakfast not much of it but staff and cleaning was great

Leisure Family_with_children

6/10

Pleasant

30 Dec 2025

Thomas

AC not working properly

Leisure Family

6/10

Pleasant

29 Dec 2025

Breakfast options could be more variable.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Lavetra

Absolutely Wonderful. Would definitely recommend

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Lymaris

Nice upgrade. Everything looks great!

Leisure Family

8/10

Excellent

28 Dec 2025

TRACI

We have have stayed at this hotel many times in the past. This was the first time since the updates. The updates to the lobby and rooms were great. Upon arrival the check in clerk was not friendly and very curt. I was disappointed in his overall demeanor. Only one of 3 of the elevators were working, so needless to say there was always a wait at the elevator. Also the floor of the elevator was filthy. Room was clean and updated. The vending machine on our floor was out of order. Also, everything they offer as far as vending or the small grocery area in the lobby is cash free and extremely overpriced. This was disappointing.
Lastly, the breakfast workers were rude and would literally step in front of you while you were making coffee, etc. to wipe the counter. The offerings were limited and all 3 of the hot plate areas were the exact same thing, small omelets. We were completely disappointed that they did not offer more- in the past we enjoyed the waffle maker station- which is now empty.

Overall our stay felt safe and pleasant. I would recommend this hotel. .

Leisure Family

10/10

Exceptional

27 Dec 2025

Ramiro

Welcoming and efficient staff. Kudos!

Leisure Family

6/10

Pleasant

26 Dec 2025

Laura

Clean, had a newer feeling, but beds extremely hard, very limited breakfast options. Good deal for the price I paid.

Friends_and_family Family

4/10

Poor

22 Dec 2025

Daniella

Staff was amazing!! Breakfast needs work

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Asweniedebie

Clean , and good breakfast

10/10

Exceptional

21 Dec 2025

alfredo

The breakfast was just ok. Not enough options. The hotel is super clean.

Leisure Family_with_children

2/10

Poor

17 Dec 2025

Zuhair

Upon arrival, I discovered the hotel name had been changed with no advance notice. The lobby was in complete disarray because of maintenance work, there was no food service at all, and the vending machines didn’t accept cards. Overall, I wouldn’t recommend this place.

2/10

Poor

15 Dec 2025

Chelsea

Room was nice beds comfy, shower was good

The hotel has changed company names and was not the hotel we booked We booked this hotel based on reviews for the quality of the hotel for the price and the great included breakfast, the breakfast was terrible and when up at the counter there were 4 other guests saying how disappointed they were in booking this hotel due to this reason. I was just grabbing towels and decided not to pile on that train to complain as well

We were on the first floor and at 7:30 the cleaning staff started their day and were incredibly loud both morning we were there.

Room was nice, but all the other issues lead to this review next time we will stay on property at universal or Disney or stay at the Drury inn

That’s what we get to ball on a budget

Leisure Family

8/10

Excellent

15 Dec 2025

Luann

The breakfast had limited options. The only hot item outside the toast were some premade egg omelets with unknown vegerables and not description.

Leisure Family

10/10

Exceptional

14 Dec 2025

Tyrique

Amazing time here clean room safe parking everything you need for a nice trip

Partner

10/10

Exceptional

14 Dec 2025

Dawn

Very friendly

Partner

8/10

Excellent

13 Dec 2025

Calvin

The pool and the spa were closed.

Friends_and_family Family

4/10

Poor

12 Dec 2025

Hernan

Reception in the lobby was under construction and renovation, so check-in took place around the corner in a small room in the back. The receptionist also had a bit of an attitude. The room wasn’t cooled beforehand and had a moldy smell. We were missing the sheets for the couch, and they asked me three separate times to check if they were in the closet, even though they weren’t. When they finally brought them, they even came inside to double-check.

A false fire alarm went off twice at 11 p.m., sending everyone rushing down the stairs and out of the building, firefighters came twice, which was very unsettling. Breakfast was the only decent part of the stay. Unfortunately, I wouldn’t recommend this hotel.

Business_and_leisure Friends