Name: Best Western Orlando Gateway Hotel
Address: 7299 Universal Boulevard, Orlando, 32819, US

10/10

Exceptional

29 Jul 2026

GEORGE

I loved the staff

10/10

Exceptional

29 Jul 2026

GRECCY

very nice please for a weekend .

8/10

Excellent

27 Jul 2026

Merissa

I love the breakfast

10/10

Exceptional

27 Jul 2026

William

Hotel property & rooms were clean. Staff was friendly. I would stay there again.

4/10

Poor

26 Jul 2026

Nora

The pictures online do not accurately show the condition of the property. Will not be staying here again.

8/10

Excellent

26 Jul 2026

Jorge

Clean room

4/10

Poor

26 Jul 2026

rob

Did not stay
Never finished reservation

All prior stays were perfect

Thnx

6/10

Pleasant

26 Jul 2026

Leonardo

Staff is AMAZING.. but the property needs to be remodeled, the bathroom is the priority.. looks dirty and no well maintained
2- The breakfast buffet is overpriced in reference to the available options.
Safe.. quiet and great pool

10/10

Exceptional

25 Jul 2026

Virginia

I would definitely stay here again. The room was clean, the pool was nice, the staff was friendly and the price was right.

4/10

Poor

25 Jul 2026

Winnie

Location was great. AC in unit 715 wasn’t really blowing cold air especially at night! Shower pressure was super light. Felt like I was showering in mist.

6/10

Pleasant

24 Jul 2026

Maritza

Room wasn’t as clean. Bathroom toilet made noise all the time as well as the A/C. Too much light from the hallway comes into the room. Wouldn’t go back.

10/10

Exceptional

24 Jul 2026

Jeremy

L

10/10

Exceptional

23 Jul 2026

Philippe

Staff members wonderful

10/10

Exceptional

22 Jul 2026

Valentin

★★★★★ Great Stay at Best Western Orlando Gateway Hotel

My wife and I had a wonderful stay at this hotel. The room was very nice, clean, and comfortable. The property was well maintained, and we appreciated the attention to detail. The staff was friendly, welcoming, and always helpful throughout our stay. We had a great experience and would definitely consider staying here again. Highly recommended!

8/10

Excellent

21 Jul 2026

Christopher

Relatively good hotel, nothing insane to write home about other than it being close to the Disney and Universal Resorts.

Partner

6/10

Pleasant

21 Jul 2026

Brian

Pretty okay for a decent room and no pay parking. Still an attached resort fee.

10/10

Exceptional

20 Jul 2026

Quan

10/10 Definitely will be back soon went for my birthday with friends. The location is great everything is close by, rooms was amazing the service was fast they even had shuttles to take you to the water parks in the area loved it.

Friends

10/10

Exceptional

20 Jul 2026

Miliki

Nice place

Friends

10/10

Exceptional

17 Jul 2026

Maricely

Great location, nice staff and comfortable beds!

Partner

2/10

Poor

17 Jul 2026

Cristopher

I arrived to the hotel very late at night, check in and go straight to bed. In the morning I realize the sheets have a lot of large stains that honestly looked like feces/piss. I went to the front desk and brought it to their attention and requested for the sheets to be replaced. They looked at me like if I was a mad man, stating that it’s completely normal and if I didn’t like it I should have checked the sheets before going to bed… that absolutely shocked me, I understand that there will be the occasional stain and what not but if it’s that bad and a customer is bringing to the staffs attention the least they could do is take it seriously and not treat me like I was crazy. The worst part is that after basically ridiculing me for wanting new sheets, they stated they would go and change the sheets by the time I came back to the hotel for that day… I come back to the hotel around 7 pm that night and the sheets were not replaced just merely flipped to the other side…

10/10

Exceptional

16 Jul 2026

John

I will definitely stay there again.⭐⭐⭐⭐⭐

Self

8/10

Excellent

15 Jul 2026

Edward

I start here when I’m in Orlando; it’s a nice place that is trying to keep itself maintained. Older property but super convenient.

Partner

8/10

Excellent

15 Jul 2026

Estela

Rooms were very clean and staff was great with anything we needed

Family_with_children

10/10

Exceptional

13 Jul 2026

Karen

Needed a shuttle no one knew how or where I could get one to sea world till it was to late had to get an Uber.

Family_with_children

10/10

Exceptional

13 Jul 2026

DAVID

This was perfect for my quick stay in the area. I wasn't going to be in the room much and I didn't need the amenities, but they looked nice. The room was basic Best Western-style, clean and adequate with comfortable beds. Nice lobby. Good location. Great pice.

Partner

10/10

Exceptional

13 Jul 2026

Simone

.

2/10

Poor

12 Jul 2026

Nghia

Very disappointing check-in experience. My parents and I arrived around 9:00 PM on July 11 for our reservation (July 11–12) after a long day of driving. We were exhausted and just wanted to check in and get to our room.

Instead, one front desk employee spent nearly 25 minutes giving two guests detailed recommendations on restaurants, shopping, and grocery stores while several other guests, including us, waited in line. There were two employees at the front desk, but the check-in process was still unnecessarily delayed.

While it’s great to be helpful, the priority should be checking in waiting guests first. Travel recommendations can be given after the line has cleared. This was unprofessional and showed a lack of respect for guests’ time.

If management would like to verify what happened, please review your security camera footage from around 9:00 PM on July 11 during my stay (July 11–12). It will clearly show how long we and the other guests were left waiting.

Family

6/10

Pleasant

12 Jul 2026

Kim

It was outdated and they only switched out towels and trash...mostly when asked.

Family

10/10

Exceptional

12 Jul 2026

Jackson

The room is really clean, I arrive early in the morning and they still accommodate my parking and offer free park shuttle. They even offer complementary luggage storage for the day of departure. Very friendly and helpful staffs

Self

10/10

Exceptional

11 Jul 2026

Kevin

Very nice hotel. The location was great. The staff was excellent. The breakfast buffet at the hotels restaurant was good and very reasonably priced. Will stay here again.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Akyana

Room was not as clean as I would expect from Best Western, location was great near Universal and restaurants. They do offer shuttle to parks and have full breakfast for a fee.

10/10

Exceptional

11 Jul 2026

Chanelle

I enjoyed it. Very clean. Nice food Cafe hours. Helpful staff. Close to Ihop, Walgreens and near shuttle areas

Self

10/10

Exceptional

11 Jul 2026

Jai

Very nice property

Self

2/10

Poor

11 Jul 2026

Maria

DO NOT RECOMMEND THIS HOTEL. the pictures are very deceiving. We came for my daughter’s birthday vacation and was highly disappointed. This was the worst part of the trip, the AC sounded like you were in a hail storm the entire time it was on. The bathroom was gross. Toilet bowl and bath tub were barely clean, the body wash was ripped out of the wall and just left there. The pressure of the shower head was also super low, we ended up chnaging the setting and it helped a little. The water temp also took more than 5 minutes to get warm, it was just a terrible experience overall. I also mistakenly left my phone and didn’t get notified by my watch until I was in the Uber on the highway, I called them right away and asked if they could mail it and I would pay all the shipping fees and even tip extra and they said NO. I’ve been trying to get a hold of someone for 2 days now with nothing. I get the time change but still nobody’s left a voicemail or tried to contact me back in anyway. I wasn’t going to write a bad review Becuse the trip over powered the bad but now they can’t even call me to try and find a solution or to clearly say sorry we can do that for you. There’s SO MANY hotels nearby DO NOT GO TO THIS ONE ☝️

Family_with_children

10/10

Exceptional

10 Jul 2026

Stephanie

Staff is so friendly! We normally stay here to visit the theme parks but this trip was a traveling thru and we knew it would be the safe place to stop for the night and sleep!

Family_with_children

10/10

Exceptional

10 Jul 2026

Stephanie

Always clean! Ivo is the best when we check in! Making sure we have everything we need! Everyone is super friendly and it’s super close to the park!

Family_with_children

10/10

Exceptional

10 Jul 2026

Stephanie

The staff is amazing! Everyone is always so polite and friendly!! Ivo always checks us in and makes sure we feel right at home! The staff of the little shop and snack bar are always so friendly! We stay here often and I’m sure we will be back soon!

Family_with_children

8/10

Excellent

09 Jul 2026

Harshad

Bed and linen were very comfortable. The only downside was that the door between the rooms are thin and can hear the noise from the neighboring rooms. Kept me awake late at night with noisy neighbors

Family_with_children

10/10

Exceptional

09 Jul 2026

Dante

everithing good the room exelent

Self

10/10

Exceptional

08 Jul 2026

Maria

They had great service.

Family_with_children

10/10

Exceptional

08 Jul 2026

Felicia

I had a peaceful and pleasant stay. They staff was very friendly and accommodating. I will put this hotel on my favorite list.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Cosmo

The property is in need of a renovation but will make do for a short stay. My wife and I have been staying here for years when we visit Universal and have witnessed the properties decline. Molding dirty, some furnishings in disrepair. The positives are location is great. Personnel very helpful and friendly. Parking is usually not an issue. If you are on a budget this property is a win.

Partner

6/10

Pleasant

06 Jul 2026

Priscilla

Room Can definitely use some updates.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Melissa

The room was dated but had plenty of space and was clean. Unfortunately they gave us a room with a door to an adjoining room and the folks next door were very noisy until at least 2 a.m. We were at the point of calling the front desk when they stopped. Other than that, the hotel was convenient to what we needed and the staff was nice.

Family

10/10

Exceptional

06 Jul 2026

Christopher

Easily the best value hotel in area. Clean rooms, good tv with streaming channels. Nice staff and available transportation to theme parks. Also good food options

Self

10/10

Exceptional

05 Jul 2026

Jeffrey

Good

Friends

8/10

Excellent

05 Jul 2026

Emilio

Buen hotel, excelente ubicación, cerca de los parques de universal y a los outlets

Friends

10/10

Exceptional

05 Jul 2026

Dion

Excellent. Staff are very friendly.

4/10

Poor

05 Jul 2026

Natalina

The property needs a big update, the rooms smell, they were a little dirty. The staff was nice and helpful but the property was a big disappointment. The pool area was nice and well maintained

Family_with_children

8/10

Excellent

03 Jul 2026

Trabajo

El hotel está limpio, está bien ya que está cerca de varios lugares como tienda o parques, pero la infraestructura está un poco vieja y le falta mantenimiento, relación precio calidad está bien.

Family

4/10

Poor

02 Jul 2026

David

After checking in and coming back from dinner, our room smelled like marijuana. We complained to the manager on duty and were moved to another room on the 7th floor. I told the manager one of the rooms close to our second room was smoking the same. I woke up at 3 a.m. with our room wreaking of marijuana. Being so late we covered the base of our door with a towel and sprayed body spray to try to cover the smell. Then at 7:45 a.m. we were woken by workers tearing off the roof right above us. Not all people are in Orlando to go to theme parks, some are just trying to relax out of town. This was impossible with the smell and work being done. We were not happy with our stay and are contemplating cancelling a 3 day reservation in September.

Partner

10/10

Exceptional

02 Jul 2026

Jose Luis

El personal muy atento y las facilidades muy limpias.

Partner

8/10

Excellent

30 Jun 2026

Elizabeth

Staff was friendly and helpful. The first room I had was not very clean and I had some unruly neighbors, but the staff was quick to change my room and that room was very nice. Enjoyed my stay. Would stay again.

Self

10/10

Exceptional

29 Jun 2026

RICHARD

Everyrhing this place was great

Self

4/10

Poor

29 Jun 2026

Tim

I have stayed at this place a few times but this is the last. I killed two roaches in my room, the AC kept me up all night. The bathtub had hair and black stains in it. It was fir only one night so I dealt with it but will never stay again

Self

4/10

Poor

28 Jun 2026

Angelica

Hello. Once I came into the room the sink was dirty right on the left side. Every time you ran the shower on cool it went from cool to hot and then back. The water pressure was so low. The fridge didn’t make the food cold. When ever we used the toilet and flushed it. It smelled like a porter potty. Was not a great experience.

Partner

8/10

Excellent

28 Jun 2026

Livia

Rooms smell a little weird, and the bathtub had foot marks all over.
But the staff was very helpful.
The location is key tho, excellent if you’re going to Universal.
Price was also the best in the area.

Friends

10/10

Exceptional

25 Jun 2026

Derrick

Despite being an older property it is well maintained overall. Our room was clean and comfortable. The staff were friendly and helpful. The facility was nice with a large pool and a snack bar/deli and a restaurant. The location is outstanding and makes for ease even without a car with shuttles. I would certainly return.

Family

6/10

Pleasant

25 Jun 2026

Tzvetan

This was the 2nd time to have booked this suite.
I only stayed & slept in the room for 3 hours the following morning, due to unforeseen circumstances.

1st, the property advertises to have EV chargers on site but they are nowhere to be found.
2nd on the website finding where the deposit is stated…not easy. Last time it was $50, but now it’s a $100. Crazy when higher end hotels charge less.

Murphy’s law: the day of my arrival I experienced identity theft, and caught on after money had already been pulled out and spend off my cards, all happening during the day. All card freeze, money stolen and a hotel suite I can’t get into because of the deposit, and my cards frozen.
Under normal circumstances it wouldn’t have been a problem.

I had to sleep in the car next to the suite empty.
I did ask them if i could at least sleep a little bit in the hotel. Yes, i was granted 3hrs.

My gripe with the hotel is that mis-advertised the onsite car chargers and they did not work with me til the end of the stay.

I can list all the hotels that charge less $50 that are nicer.
It already charged $17 extra

Sometimes…flexibility now earns you a forever customer.
I have a brand of hotels i always go to but they dont have car chargers & never charge me deposits. I am respectful of the property.
I booked this one because it advertised car EV chargers on site, which were not there (false advertising) and the once in a lifetime occurrence…
I won’t be booking them again.

Self

10/10

Exceptional

24 Jun 2026

Iqra

All staff was so helpful and really good place to live and budget freindly and really close to shops and resturants i like that place

Partner

10/10

Exceptional

24 Jun 2026

Danielle

Clean room, staff was helpful and nice, no complimentary breakfast but has a restaurant on site. Dinner food not that great, didnt eat any other meal there. Have a store on site with fruit options, muffins, coffee, etc. A bit pricey but good. Coffee maker and coffee in room was good. Microwave and decent size fridge in room.

Family_with_children

2/10

Poor

24 Jun 2026

Brian

The rooms were dirty. Hair all over! It was nasty.

Family_with_children

10/10

Exceptional

23 Jun 2026

Olga

El lugar no está mal, no es súper lujoso, pero para dormir está chévere, lo único que no me gustó es que no limpian los cuartos, simplemente recogen la basura y listo, entonces me encanta cuando visten las camas y dejan todo bonito. No hay desayuno pero tampoco hace falta por qué hay montones de restaurantes alrededor para conocer y visitar.

Family_with_children

10/10

Exceptional

21 Jun 2026

Byron

Tuve una estadía excelente en este hotel. Las instalaciones estuvieron limpias, cómodas y bien cuidadas durante toda mi visita. Sin embargo, lo que realmente hizo la diferencia fue la calidad del servicio al cliente.
Quiero reconocer especialmente a Julianas y Johnny, quienes fueron amables, atentos y profesionales en todo momento. Su disposición para ayudar y asegurarse de que mi experiencia fuera agradable hizo que me sintiera bienvenido desde el primer día.
Gracias a todo el equipo por su hospitalidad. Sin duda volvería a hospedarme aquí y lo recomendaría a familiares y amigos

Family

8/10

Excellent

21 Jun 2026

Sylvia

Very helpful staff

Family

10/10

Exceptional

21 Jun 2026

Stephania

No complaints. Worth the stay and had a nice view of Volcano Bay

Family

10/10

Exceptional

20 Jun 2026

Nicholas

Room was clean staff was helpful and gave us a room with a great view on the 8th floor for our daughter birthday weekend will def return and stay again

6/10

Pleasant

20 Jun 2026

Jurmey

The room was clean, well-maintained, and spacious enough for two people. I also appreciated receiving a notification before housekeeping arrived, which provided both convenience and privacy.

One area that could be improved is the sound insulation. Conversations from neighboring rooms and noise from the hallway were quite noticeable at times, which could be somewhat distracting.

The hotel itself is a bit dated, and this is reflected in certain aspects of the property. For example, the ventilation fan in the bathroom was quite noisy. In addition, although the room was clean, there was a slight musty smell.

On the positive side, the location is excellent. The hotel is centrally located, easily accessible, and close to a variety of shops, restaurants, and other amenities, making it very convenient for visitors.

Overall, I had a pleasant stay and found the hotel to offer good value for money. The clean rooms and convenient location were definitely the highlights of my experience.

Partner

10/10

Exceptional

20 Jun 2026

Annie

Propreté

Family

6/10

Pleasant

19 Jun 2026

Amanda

The staff was very friendly. The hotel could use a little refresh. It's OK of you are just looking for a place to rest but if you want amenities I would stay elsewhere.

Partner

8/10

Excellent

19 Jun 2026

Rex

Great location, fair price

10/10

Exceptional

18 Jun 2026

Donnell

I booked the room for my sister in law’s grad trip. The property was wonderful the room was clean and spacious. She’s athletic so she loved the basketball court. Not far from theme parks and essentials will definitely return

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

James

I was checked in by a truly wonderful lady named Luciana who tells me she has worked at the hotel for 5 years. I watched her interact with a wonderful young lady who checked in on behalf of her family from Poland. She was incredibly kind and patient and inviting to the family who I’m sure had a long day of travel.

Self

8/10

Excellent

17 Jun 2026

Jean C

Muy buena experiencia. Todo estaba muy bien. Las 4 estrellas van dirigidas a la limpieza. Las personas colocan la basura afuera de sus habitaciones y las habitaciones solo cambian las toallas.

Family

10/10

Exceptional

17 Jun 2026

Justin

Very clean and nice

10/10

Exceptional

16 Jun 2026

Omyra

Good

Family_with_children

10/10

Exceptional

15 Jun 2026

Shalet

Breakfast is separate it’s per person 18 dollars I didn’t like that I thought it was included, otherwise from that the swimming pool is huge and beautiful and they have two jacuzzi clean rooms beautiful property kfc close by and a lot of options for places to eat close by definitely recommend going there.

10/10

Exceptional

15 Jun 2026

Jose

Buena ubicación cerca de Universal

Family_with_children

2/10

Poor

15 Jun 2026

Gladymar

No me gustó para nada, todo estaba terrible el aire no enfriaba solo hacía ruido las cobijas olían horribles pésimo hotel

Family_with_children

10/10

Exceptional

15 Jun 2026

Claudia

Room was clean. Very nice place to stay.

Partner

6/10

Pleasant

14 Jun 2026

Ahmed

I had a great day. The room was nice and cozy. Blanket and pillows were cleaned. Air condition cooled down the room great.
I went to breakfast. I would’ve paid the $17 that they were asking for, but when I went there, they didn’t really have that much of a selection so opted to go elsewhere.

Me and my daughter went to the pool. The pool looked great from far, but as we near it, there was a lot of bugs inside of it and liquor bottles on the bottom of the pool at first glance everything look great but as you get closer, you do not want to take your kids there something the staff should be aware of

The proximity where the hotel is at is great and very convenient to the parks and restaurants. I would recommend for people to stay here.

Family_with_children

2/10

Poor

14 Jun 2026

Cristina

La propiedad no presenta buenas condiciones, no hay limpieza de cuarto y solo cambian las toallas.

Partner

10/10

Exceptional

11 Jun 2026

Laura

I had amazing time the hotel was clean I felt safe the staff was amazing cleaning staff was amazing as well highly recommend

Family_with_children

2/10

Poor

10 Jun 2026

Yudisleidys

Very disappointing experience. The hotel looks much better in photos than in reality. The property feels outdated, the rooms are old, and we even found cockroaches on the lobby seating area.
I booked this hotel because Expedia advertised that the room included a microwave. Since I travel with my 2½-year-old daughter, this was important for warming milk and food. Upon arrival, there was no microwave, although the space for one was still there. The front desk informed me that standard rooms do not include microwaves and that none were available because the hotel was fully booked.
The room also lacked basic amenities. The shampoo, conditioner, and body wash dispensers were completely empty. In addition, the air conditioning barely worked. Even at 66°F, the room remained warm throughout the night.
Breakfast was another frustration. I paid $18 per adult and $12 for my toddler. On the first morning, I was told I had to pay again because the front desk failed to provide breakfast vouchers. The next day, my daughter woke up sick with a fever, and staff initially refused to let us bring food to the room for her. After speaking with management, they finally allowed it.
Overall, it felt like guests in standard rooms received lower priority and fewer basic conveniences than guests in upgraded rooms. Between the misleading room information, missing amenities, cleanliness concerns, poor air conditioning, and disappointing customer service, this hotel fell far below expectations.

Family_with_children

10/10

Exceptional

10 Jun 2026

edlin

The staff at the Best Western were extremely kind and welcoming. Everything was handled promptly, and our wait time was less than five minutes. The room was clean and smelled fresh, and the hallways were also well-maintained and spotless. Everything about this hotel was excellent, including its convenient location and proximity to the park. We will definitely be booking here again

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Douglass

The salmon I ordered was undercooked.
The waiter was friendly.

Self

8/10

Excellent

09 Jun 2026

Melea

Luciana was very helpful and kind at check in

Family_with_children

2/10

Poor

08 Jun 2026

Rohit

I was the only guest staying in the room. In the morning, I found several strands of women’s hair under my pillow, which raised concerns about the cleanliness of the room. Additionally, the bathroom shower was leaking, and it took an unusually long time for the water to heat up. Due to these issues and my discomfort with the room’s condition, I checked out early at 4:00 AM I love the location and all over staff service was excellent.

Self

10/10

Exceptional

08 Jun 2026

victor

Loved it

2/10

Poor

07 Jun 2026

Yariely

Very disappointing experience. The hotel looks very different from the photos online. The property is outdated, the rooms are old, and we even saw cockroaches walking on the lobby seating area.

I booked a standard room through Expedia because the listing indicated it included a microwave. I travel with my 2½-year-old daughter and need one to warm her milk. After checking in, I was told standard rooms do not include microwaves. As a result, I had to warm her milk using hot water from the sink.

Another major issue was the breakfast service. I paid for a package that included breakfast ($18 per adult and $12 for my toddler). On the first morning, the breakfast staff told me I had to pay again and treated me as if I was trying to enter without authorization. Later, we discovered the front desk had failed to provide the breakfast vouchers during check-in.

The following day, my daughter woke up with a fever after a difficult night. My husband asked if he could take some food to the room for her, but the request was denied. When I later tried to take a small amount of juice and food for my sick child, I was immediately stopped. Only after requesting to speak with a manager and explaining that I had already paid for my daughter’s breakfast did the staff offer a takeaway option.

For the price paid, there are far better hotels in Orlando. Overall, the customer service, cleanliness, and accommodations did not meet expectations. I would not stay here again.

Family_with_children

10/10

Exceptional

06 Jun 2026

MYRA

IVO at the front desk was very accommodating. He helped me with so many things that I could not figure out on my own. He was very patient with me, I'm a senior citizen.

Parking was free. Something rare at many hotels.

I would definitely stay here again.

Self

10/10

Exceptional

06 Jun 2026

Diego

Loved this hotel! Fantastic Staff

Partner

6/10

Pleasant

05 Jun 2026

Christopher

We had a room with 2 double beds. Beds are very small. 2 adults will have trouble sharing. Our shower was a problem. The first night there was no hot water, the pressure was terrible and the drain was totally blocked. Maintenance did come out and fix the temperature settings and the drain but the pressure was still not great. We tried to use the treadmills in the gym but only 1 was working so my wife and I had to take turns instead of being able to run at the same time. Second night we tried to use the microwave and it was also broken. Maintenance had to bring 3 different microwaves before they found one that worked. Overall most of the problems were resolved but some money should definitely be put back into fixing some things.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Mishalle

The room was nice and spacious. My request for a higher floor was fulfilled. The staff was friendly at check in and check out. It was a bonus that there were 2 jacuzzis by the pool area.

Self

10/10

Exceptional

04 Jun 2026

Timothy

Nice stay

Self

10/10

Exceptional

03 Jun 2026

Ebony

Luciana was amazing . She made check in very easy and comfortable. She was also very helpful and accommodating in any request we had .

Thank you Luciana.

Friends

10/10

Exceptional

02 Jun 2026

Blanca

The front desk people was wonderful
Property very nice and clean

I was happy I really enjoyed the staying

Family_with_children

6/10

Pleasant

01 Jun 2026

Tatiana

Let start with the good things = The front Desk team was Great! The location was really nice too.
Bad things - We have flooding in our room and nobody calls or text when we come back alll our shoes and the make up on the sink who soaked wet, room was a disaster and dirty, no apologies no help to change room.
We stayed 6 nights and no housekeeping provided like they said, we scheduled it but nobody cleaned our room, just changed towels and I paid for a extra person but everyday i need to call for the third towel and Coffee.
If it was not for the front desk team this hotel will be a ZERO stars.
Don’t recommend it at all and not coming back there.

Friends

10/10

Exceptional

01 Jun 2026

William

Over all it was a very good stay. The only thing was I asked for the bathroom sink to be fix but that did not get done. But it would not stop me from Staying again. Hotel & rooms were clean & comfortable. Staff was friendly.

Partner

6/10

Pleasant

31 May 2026

Qais

Sofa bed was terrible shouldn’t advertise that
And it bathroom door was touching toilet when closing door barely any space to close door. Kind bed was really good. Room was specious. Kids loved poool