Best Western Orlando Gateway Hotel

6/10

Pleasant

20 Mar 2026

Samuel

We were missing a microwave when we got into our room and had to call reception to get one to warm up our food. My precious reservation was canceled and it took too long to get it back. Rooms were small and the double bed as well

Family_with_children

2/10

Poor

19 Mar 2026

Kimberly

Hair in the sink. Toilet would not flush. Old ice bag in the ice bucket, clearly not cleaned by the staff . Luke warm water only in the shower. Sink would not drain. Paper thin walls.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Melinda

Everything was clean, quiet , attended fast . Breakfast was amazing cooked by Maria she sow kind , sweetheart the boss serving. No problems at all , parking free and always available. Recommend!!!

Family_with_children

2/10

Poor

18 Mar 2026

Victor

Unclean rooms, Odd smells, Dusty air-conditioner unit. $100 deposit. $15 daily resort fee. All added on top of the amount you already pay for your room.

Family

8/10

Excellent

18 Mar 2026

Elizabeth

Just stay overnight cause I was leaving on an early flight the next morning. Everything I saw and experience was goodbut didn't stay long enough to give more input.

Friends

10/10

Exceptional

18 Mar 2026

Jennifer

Yes

2/10

Poor

17 Mar 2026

Kan

Asked for clean sheets, received the clean sheets ON THE TABLE. They did not make the bed lmao.

We had to ventilate the bathroom after shower by opening the door for the whole night. Damp for the whole night. Received the full Florida Everglades experience from this room. I had to ask 2 technicians and a housekeeper for a fan to be fixed. P.S. bathroom was still wet the morning after.

I thought the fan not being on was part of the room design before coming in.

No main lights. Ate my burrito with the table light shining up to the ceiling like a telling a ghost story to my friends.

The table light started to flash in the middle of the night. Thought we got flash banged while we sleeping.

The wardrobe is missing a door.

Partner

8/10

Excellent

17 Mar 2026

Girish

The staff was nice and helpful. The place is very close to Universal. They did not have queen beds but king or 2 full. Overall had good confortable stay

Family_with_children

2/10

Poor

16 Mar 2026

Carolina

The location and convenience of this hotel are excellent, especially with the shuttle service to Universal Studios. The staff was also great—very friendly and helpful during our stay. However, the building does seem a bit older, and noise from the hallway, including doors slamming and people walking, could be heard at night. Light from the hallway also came through a gap under the door, which made sleeping a little more difficult. The beds were not the most comfortable and the frames creaked when moving, but the shuttle service and friendly staff were definite positives.

Family_with_children

6/10

Pleasant

15 Mar 2026

Chad

Overall was a average stay but there are things that need to be worked on.... Beds are not true queens they are more on the full side,Quest services the check in was excellent woman was nice and patience with me.. when i needed extra towels the woman at the desk that morning her body language was like she didnt want to be there.. One of the light bulbs for one of the lamps was blown requestes a new one it ever arrived.... Toilets flush very slowly,shower pessure was ok... All and All it was average... Probably would only return if i couldnt find anything else

Family

10/10

Exceptional

13 Mar 2026

Tyler

I enjoyed my stay here! The staff are friendly and welcoming. My room was clean and smelled fresh. Though a little old and may need a renovation, it was still very comfortable and I had a very good sleep and the amenities were great! Overall, if you are here for business or a family vacation, it is a very good place to stay!!

Self

10/10

Exceptional

10 Mar 2026

Colby

Friendly staff. Great food

Partner

10/10

Exceptional

06 Mar 2026

Tiffany

I only used the hotel to sleep. I was in the parks all day and ate at the parks for all meals. Staff were nice and helpful.

Self

4/10

Poor

05 Mar 2026

Deborah

The room, bed were clean. Popcorn still on ceilings. Rooms were painted, but over imperfections on walls and doors. Large amount of caulk used on walls in bathroom. Not sure what you were hiding.

Family_with_children

6/10

Pleasant

04 Mar 2026

David

Most of the people we met that worked at the hotel were super nice. But the stay was not optimal for sure. The room was not ready when we arrived close to 4pm. We provided a phone number and sat in the lobby for an hour and finally walked up to the counter to check on the status. We were informed a call had been placed,which not the case. The rooms on the north of the building have the smell of the pool and feel damp and humid. The sixth floor did not have hot water consistently. We had to take multiple showers without hot water. We called the front desk and were told someone would contact us in 15 minutes -- but no one ever did. We texted the number provided and never got a response. One of the air conditioners was off and on again very noisy and loud. We had to turn it off a few times to make the room quieter. The room itself was quiet and clean. If someone was paying attention to details and listening to customers, this could be a nice place to stay. Probably we will pay a few more dollars and stay somewhere else until this is improved.

6/10

Pleasant

03 Mar 2026

Rodrigo Minondo

Room acceptable, hallways seemed a little old/run down and breakfast was way below expectations

Self

2/10

Poor

02 Mar 2026

Javier A

A/C unit making noise the first two nights/after supposedly fixed, still noise less louder/requested money back for at least two nights do to lacked of sleeps tired to go to Universal Studios, night manager would not agree to compensate due to reservations going thru third party EXPEDIA. Now, I would like to have a credit for my staying charges. Who’s responsible now? Please advise. I am very upset and unhappy with my unrest fully vacations.

Partner

2/10

Poor

02 Mar 2026

Varley

the refrigerator is empty( water? )

I stayed for 3 nights and my room wasn't cleaned during that time.

Self

8/10

Excellent

01 Mar 2026

Luis Carlos

It was clean..

Friends_and_family Family

6/10

Pleasant

28 Feb 2026

Gerardo

Good for one night.

10/10

Exceptional

28 Feb 2026

mauricio

O hotel é bom e tem uma equipe multilíngue. Meu único ponto de observação seria o banheiro que eu considero muito antigo.

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Jacob

Guess the vacuum doesn’t reach anywhere the light doesn’t touch.

2/10

Poor

26 Feb 2026

Paul

Great staff, hotel is old and very tired needs to be torn down

10/10

Exceptional

26 Feb 2026

Juhun

good condition and nice people on the desk

4/10

Poor

24 Feb 2026

Emily

Deadbolt didn’t work, fridge was missing all the wire racks on the door, shampoo container fell off the shower wall, huge gap under connecting room door, barista was rude (don’t pay $4 for an Americano because it’s just coffee from a canister that you serve yourself LOL). Pool was actually nice however you run out of sun quickly because of the building being tall. Employees (aside from barista) were nice and the hotel has potential but it’s just old and filled with problems. Would not stay again. I regret not paying 150-200 more for a better hotel.

Partner

6/10

Pleasant

24 Feb 2026

Milissa

What a nightmare in my room for so many reasons. Thankfully front desk manager Luciana kept calm .

Leisure Partner

10/10

Exceptional

23 Feb 2026

Aneesa

Great

4/10

Poor

22 Feb 2026

Domenico

The staff was friendly but our room was gross. The bed was very lumpy and the bathroom was old and dirty.

6/10

Pleasant

22 Feb 2026

jakiya

the bathroom had some issues within the connection to the sink in wall it was breaking off and there were red stains around the toilet

8/10

Excellent

22 Feb 2026

mark

Staff was courteous

Friends_and_family Friends

4/10

Poor

21 Feb 2026

Gabrielle

Bathroom had mold and rust on piping.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Young Joon

Clean room, great service.

Self

10/10

Exceptional

19 Feb 2026

Dailyn E

Friendly and nice

Family_with_children

8/10

Excellent

18 Feb 2026

Elisa

Clean room

Family_with_children

10/10

Exceptional

17 Feb 2026

Jeremy

Guest services were amazing, super friendly, even upgraded our stay at no extra cost while checking in fir the night. We also weren’t rushed to leave at checkout time. Room and bathroom were very clean, hot water worked nicely.

2/10

Poor

17 Feb 2026

Imara

Rh

8/10

Excellent

16 Feb 2026

Troy

Great location and room was clean, but the hot water wasn't working good unfortunately.

Leisure

10/10

Exceptional

16 Feb 2026

Richard Anthony

Great place to stay! Staff are AMAZING! Very helpful, polite and professional and will go above and beyond to make sure your stay is great! Rooms are clean and comfortable and well maintained. Excellent spot with good location for universal and other attractions. Would highly recommend for you and your family!

Leisure Family_with_children

2/10

Poor

15 Feb 2026

Maylin

Room was disgusted, the duvet was stained with blood from precious stays, Which means that they don't clean or change the bed linen. First night we had to change the room at 2 am because of the sound coming from air conditioner and the second room was worse which we left because for three days changing rooms every day doesn't make sense to me. The doors are all destroyed. and very bad smell. The truth is that the stay was terrible, I had never had such a bad experience in a hotel in Orlando.

6/10

Pleasant

15 Feb 2026

Gerald

Dirty Bathroom/shower/tub

Leisure Self

2/10

Poor

15 Feb 2026

Briaunna

I had no hot water in my room and I asked multiple times and they just kept telling me to let the water run but still didn’t get the hot water :/ I stayed here before and loved it which is why I booked here again! Everything was great minus the hot water issue!

Self

6/10

Pleasant

15 Feb 2026

Jeffrey

Room was ok, but I had to speak to staff on two seperate occasions to swap my key cards as they randomly stopped working for my room. Annoying. Also the body wash tub was empty. This is a decent & safe spot with parking included. Nothing more nothing less.

8/10

Excellent

13 Feb 2026

Jennifer

Staff was welcoming

Business_and_leisure Family_with_children

4/10

Poor

11 Feb 2026

Guerdy

I choose a view room when i book the hotel, they give me a different one on second floor that not good.

2/10

Poor

09 Feb 2026

Alexander

Horrible Hotel they did not even clean the rooms. Dirty and shower did not work correctly.

10/10

Exceptional

09 Feb 2026

Paola

Luciana was great when I checked in!

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Stephanie

We have stayed her multiple times being season pass holders — super close to the parks!! Always clean & such an easy check in process! Ivo has checked us in twice and always makes the process super easy! Very friendly!

Leisure Family_with_children

2/10

Poor

08 Feb 2026

Adam

Verh old and run down. Air cond didn't work. Room was dirty. Bed was terr

6/10

Pleasant

08 Feb 2026

John

Staff was nice

Leisure

4/10

Poor

07 Feb 2026

Amaris

Shower had hair on the wall, and tub had ring around it from being dirty. Our floor smelled like pot.

Friends_and_family Family

4/10

Poor

07 Feb 2026

Holly

The shower was disgusting and completely corroded. There were hairs on the towels and various places on the floor. Stains on the floors as well. There was a piece of curtain covering the window missing so there was window exposed the whole time. You could hear everything through the walls.

Partner

8/10

Excellent

05 Feb 2026

Brenda

Very professional staffs

Business_and_leisure Self

10/10

Exceptional

05 Feb 2026

Luz

Very good hotel, very clean and affordable!!

Leisure Family

10/10

Exceptional

01 Feb 2026

Craig

Everything was perfect

10/10

Exceptional

31 Jan 2026

Sulamita

The room had a traditional style, but it was very clean and well maintained. The bed, pillows, and blanket were comfortable. The air conditioning was quiet, and the hot water worked well. Everything needed for a comfortable stay was there.

The amenities were a great plus. Shampoo, conditioner, and body lotion were available and installed on the wall, which made our stay easier. This was very helpful because the nearby pharmacy had a long line, and these dispensers saved us.

Overall, it was an excellent stay. I would return and highly recommend this hotel. I am very detail-oriented (OCD), and I truly believe the value for money is excellent, especially considering the cleanliness and condition of the rooms.

Business_and_leisure Friends

8/10

Excellent

31 Jan 2026

Mary

Affordable and great location. Close to Universal theme parks, restaurants and shopping and 20 minutes from airport. Park shuttle available as a bonus. Courteous and friendly staff. Rooms outdated but clean with comfortable beds and ample linens. Clean and landscaped grounds.

10/10

Exceptional

31 Jan 2026

Kathleen

Everyone was great and the rooms were clean

Leisure Family

2/10

Poor

31 Jan 2026

Claudia

Was given a room on the first floor and when I opened the door there was a couple in bed having sex, when they saw me the guy quickly got up and covered himself I apologize and left but it was very awkward and I could tell the couple were embarrassed and angry. Went back to the lobby and told them what had happened. The guy at the front desk took my key and gave me another room in a different floor but no apology or anything for the inconvenience. If I would’ve been a little kid I would’ve been scarred for life.

Friends_and_family Family

2/10

Poor

28 Jan 2026

Hellen

Terrible decision stay in this hotel. Employee are super nice but the building is very bad.

10/10

Exceptional

27 Jan 2026

Ali

Clean, comfortable beds, excellent location complete with courtesy shuttle to Universal Studios and other parks. Walking distance to Icon Park and many other attractions and restaurants. The deli, restaurant, and pool were great too. Friendly staff made the stay even more enjoyable. Will definitely return to this hotel the next time I visit Orlando!

Leisure Family

6/10

Pleasant

27 Jan 2026

Nickole

The room smelled like mildew and mold and the television did not work. The breakfast, however, was amazing and the customer service was great.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Kendra

Very accommodating and even got us into our room super early! Our flight was cancelled so this was a win for us in the midst of a frustrating situation.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Antonald

Luciana the front desk lady was super helpful.

Leisure Family

8/10

Excellent

26 Jan 2026

Tadeusz

Everything was great .easy access to everything and staff was awesome.

10/10

Exceptional

26 Jan 2026

Julia

Staff was amazing.

6/10

Pleasant

26 Jan 2026

Matthew

Dated rooms but great location.

Leisure Self

8/10

Excellent

26 Jan 2026

Ken

Nice restaurant, tidy check-in and check-out process

Business_and_leisure Self

6/10

Pleasant

25 Jan 2026

ROBERT JOHN

Staff was friendly and very helpful
Room was shabby and in need of an upgrade.

Business_and_leisure Family

10/10

Exceptional

25 Jan 2026

Md

Great

Leisure Family_with_children

6/10

Pleasant

24 Jan 2026

Lauren

Loud banging noises throughout ALL hours of the night, multiple times. Maintenance at 3 am?!! Sticky goo all over floor, nightstand and bathroom sink. Light in room would randomly strobe, while turned off, at least once an hour. And absolute this hotel should NOT have a junk fee of $16 per day.

Self

4/10

Poor

23 Jan 2026

Armando

The staff was very nice but the bed had a weird smell, definitely not clean.

Business Self

2/10

Poor

23 Jan 2026

higor

Horrible

8/10

Excellent

23 Jan 2026

Deborah

The towel art was awesome! So was the front desk lady.

6/10

Pleasant

23 Jan 2026

Krisha

I was only there for 2 nights. The staff was nice, the rooms are a good size and the beds were not bad. The shower was not great - the drain was slow and the water pressure wasn't great. This is okay for a quick and cheap stay.

Leisure Family

8/10

Excellent

22 Jan 2026

Annetta

Staff and amenities

Leisure Family

6/10

Pleasant

22 Jan 2026

Bonenight

Okay

Business_and_leisure Self

2/10

Poor

20 Jan 2026

Vimary

The room and bathroom feel neglected

Leisure Family

10/10

Exceptional

19 Jan 2026

Jochabe

The room was clean, staff very helpful. The hotel is in a very accessible area. The food was great and affordable.

Leisure Family

2/10

Poor

19 Jan 2026

Marcia

Hotel is noises no peace.

10/10

Exceptional

18 Jan 2026

Monique

Nice property

Leisure Partner

10/10

Exceptional

18 Jan 2026

Richard

great

Leisure Family

8/10

Excellent

18 Jan 2026

Ed

Decent parking space, friendly front desk staff.
Room and bath room could use a refresh.
It was a good experience. Has a fitness center and half court for playing basketball and pool and jacuzzi. Thanks

Business_and_leisure Family

6/10

Pleasant

18 Jan 2026

Eugene

Rooms are outdated

Leisure Family

2/10

Poor

17 Jan 2026

Josue

Room was filthy and had a smell. I had to ask for a different room

Leisure Family

6/10

Pleasant

17 Jan 2026

Riyaz

No toothpaste or brush.. no trash can in the room.. room digital keys were ok and you have to try a couple of times before it can open the door

Leisure Family

4/10

Poor

16 Jan 2026

Ella

the room wasn’t quite up to date.

10/10

Exceptional

14 Jan 2026

Dara

Room was clean, staff was friendly.

Leisure

4/10

Poor

13 Jan 2026

Aubrey

The rooms are outdated, and the bathroom had me worried. The beds are not comfortable, but I slept because of the quietness.

The restaurant has a good breakfast, which I enjoyed.

Business_and_leisure Friends

4/10

Poor

13 Jan 2026

Mary Ann

Room condition was bad. Bed springs squeaked loudly.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Brenda

Great staff

Business_and_leisure Self

10/10

Exceptional

12 Jan 2026

Brenda

Great staff

Business_and_leisure Self

4/10

Poor

11 Jan 2026

Andre

The room was not clean!!. There was still a lot of hair from the previous stay all over the room, the bathroom was filthy, mold and mildew spots, very dated, not clean, the shower was deplorable and the curtain was dirty and ripped! Very untidy establishment.

Family

10/10

Exceptional

11 Jan 2026

Efrain

The staff was great. They welcomed us warmly, and the service was smooth and fast. The room was clean and in excellent condition. I highly recommend this hotel to anyone looking for a pleasant stay.

Leisure Family

8/10

Excellent

11 Jan 2026

Omar

Clean room,ok customer service.semi dingy and slippery bath tub.

Leisure

10/10

Exceptional

11 Jan 2026

MIRIAN

The breakfast is too expensive the convenience store prices to expensive the rest eas perfect, even when the curtains wasnt totally closed ,

Leisure Family

2/10

Poor

11 Jan 2026

Stephanie

They gave us a room that connects to another room and it was horrible. We could hear everything and I MEAN EVERYTHING from the other room. we were even scared of they trying to get into our room. We could her absolutely everything going on next room. And it was the worse experience ever. I will not staying at this hotel ever again. And I will never recommend this place to anyone. I wish I never booked a room with you guys. We weren’t even able to sleep because of the noises from next door. HORRIBLE PLACE AND EXPERIENCE.

8/10

Excellent

11 Jan 2026

Fatimazohra

Great hotel and reasonable price

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Milena

Brand new remodel hotel

Leisure Family