Homewood Suites Hilton Orlando Universal Studios

United States , Orlando Area - Florida - FL
Orlando, 5893 American Way
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Nicolas

Super clean, spacious and updated. Location is great too.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Robert

We loved the place. Rooms were spacious and well laid out. Staff was friendly, Breakfast was great, parking was good. The location and area was excellent. My son and I were here on business with two separate rooms. When we left, he took a business card and said he wanted to make sure if he brings his family to Orlando that he had the info to stay here since it was so exceptional.

Business

10/10

Exceptional

07 Mar 2026

Hannah

Amazing place to stay for our trip to Universal Studios! The hotel had a shuttle each day in the morning and night time. Always right on time and always had enough room.
Breakfast at the hotel was delicious each day with lots of variety.
Rooms were spacious, clean, and comfortable.
They also had coffee and hot water always available which was pleasant.
Great location and easy to get in and out of with free parking!
Couldn’t recommend enough! Come and enjoy!

Family

10/10

Exceptional

07 Mar 2026

Brittany

They did a good job making your room and stay feel very home like for being a hotel. The gal that did the breakfast and Wednesday social does such a good job at presentation and keeping the food and drinks stocked and looking clean and nice. Pet friendly. They kept the pool area tidy and maintained and the heated pool made a big difference.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Joe

No issues, very clean, good breakfast and pool. Very friendly and helpful staff.

10/10

Exceptional

22 Feb 2026

Hannah

Friendly staff, clean rooms, awesome hotel location, beautiful pool and outdoor area. Great stay!

Self

10/10

Exceptional

21 Feb 2026

Mike

Amazing people, amazing staff, amazing stay. Thank you!!

Family_with_children

10/10

Exceptional

18 Feb 2026

Jessica

They room was large and clean. Employees were always nice and helpful. Breakfast was great every morning with plenty of choices

Family_with_children

10/10

Exceptional

11 Feb 2026

Mari L

The stay was great!!! Staff is awesome, the room was great, breakfast was good. I traveled with 4 children and they made everything so easy.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Eunsae

It was perfect! Everything was good. Wished to stay more!

Business_and_leisure Family

10/10

Exceptional

04 Jan 2026

Hector

nice location, recommend for families.

10/10

Exceptional

04 Jan 2026

jonathan

Todo estuvo excelente, limpieza, personal, instalaciones.
Viaje familiar

Leisure Family

10/10

Exceptional

31 Dec 2025

Tori

Everything was so clean I will definitely stay here again !

Leisure Family

10/10

Exceptional

29 Dec 2025

Jsalazar

Breakfast was good, stay was excellent, room was nice! And staff very pleasant

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Kamaljit

Spacious rooms, friendly staff and great transfers to Universal.

10/10

Exceptional

19 Dec 2025

Valerie

We were very happy with our room. Very clean and a good breakfast.

Leisure Family

10/10

Exceptional

16 Dec 2025

Juan

Had a great stay while my kids and I were here. Breakfast was always freshly made & plenty to go around. Coffee supplies were always available, and most importantly, the shuttle to Universal was free & reliable.

10/10

Exceptional

15 Dec 2025

Yolanda

Only the door s is hard to opens and close (bathroom and room door but everything else was perfect

8/10

Excellent

14 Dec 2025

Joshua

Great clean room. Breakfast was amazing. Staff were very helpful. Elevator was not working well, and a long walk to our room, but would definitely stay here again.

10/10

Exceptional

04 Dec 2025

Angel L

Clean room nice staff..

Leisure Family

10/10

Exceptional

04 Dec 2025

Charlotte

We have a lovely stay in November as a family of 3, rooms were spotless lots of space, everything provided from cutlery, booking utensils, kitchen roll, even dish soap and sponge! Breakfast was really good the first morning, bacon was the best iv ever tasted, and the grated hash brown, we never had this for the rest of our visit sadly and they change the menu everyday. We didn’t use breakfast much after this as the meat options weren’t for us or the potato’s. But they have pastry’s, bagels, yogurt, cereal, fruit, Mickey Mouse waffles, taco station, and great coffee. 4 buses to universal and back is a bonus and literally not far at all. Reception staff are lovely, laundry room was also handy, free parking, heathy can’t fault the stay we had we will definitely be returning next year!

Leisure

10/10

Exceptional

03 Dec 2025

Roderick

Very clean! Walking distance to Universal Studios.

Leisure Family

8/10

Excellent

27 Nov 2025

Rajeshkumar

The room- it was highly comfortable and very neat and clean.

8/10

Excellent

27 Nov 2025

Rajeshkumar

The suite was very clean and comfortable. So from 3 days stay we booked originally, we added 2 more and stayed there for 5 days. Not giving 5 star ratings because of the breakfast items not having enough numbers of bananas and whole milk pouches. Once out, the staff didn’t care to fill them up, probably saving those for next time.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2025

Anuj

Room was cozy, clean, spacious

10/10

Exceptional

23 Nov 2025

Matthew

Clean and very friendly staff

4/10

Poor

15 Nov 2025

mark

TV didn't work in living room. Remote wasn't the problem with batteries.
Only one elevator was operational. The other you had to push 3 before pushing your floor number, the door close button was missing, and the annual State inspection was expired the last day of August. 2 months expired and no temporary extension displayed.
The staff was wonderful and under staffed.

Leisure Friends

10/10

Exceptional

14 Nov 2025

Matthew

Great room and clean and staff was very friendly staff

Leisure Partner

10/10

Exceptional

14 Nov 2025

tracy

Clean room, friendly staff and great breakfast

10/10

Exceptional

13 Nov 2025

Debra

Nice room, nice area close to restaurants, good breakfast, free Universal shuttle. O my negative were elevators, one broken and other malfunctioning.

Leisure Family

4/10

Poor

13 Nov 2025

Yelena

Rude customer service , dirty room.

Family

10/10

Exceptional

11 Nov 2025

Amanda

We had a wonderful time the resort and the staff were amazing!. The morning breakfast was always fully stocked and hot. The pool and hot tub were clean. The rooms were spotless!. The front desk staff were always very sweet and accommodating if I had to think of anything I would complain about is the fact that our fire stick wouldn’t link up to the TV lol. But we were able to access Netflix .

Leisure

10/10

Exceptional

11 Nov 2025

Sergio

Everything was great as always.
Just the essue with the elevators.

Self

8/10

Excellent

08 Nov 2025

Anya

The room was very good. The problem was that there was only one elevator working so I had to walk a lot to get to my room. Besides that, everything was perfect. The room was cleaned daily, breakfast was simple but good enough (scrambled eggs, bacon or sausage, pulled pork or chicken, potatoes, waffle machines, yogurt, cereals, oatmeal and bread station). Coffee was really good. There was complimentary water at front desk at request. No complaints on that matter. It was near Universal and several restaurants. Also with easy access to I-4.

Leisure Family

10/10

Exceptional

05 Nov 2025

Blondy

I had stay for 5 days only and I have to admit that it was amazed that the area it's safe & very quiet also very clean the rooms are very clean and spacious and the water in the shower it's perfect pressure even the sink the hote it's very clean outside and even inside & also universal studios it's so closed to the hotel and I really like that the hotel offers you a ride to it also I wanted to say that the staff is unbelievable friendly very attentive to there costumers I had enjoyed my stay with this hotel and with the staff I definitely will come back and I will definitely recommend it for sure.

Leisure Family

10/10

Exceptional

04 Nov 2025

Ian

Our regular go to hotel when in Orlando. Clean, good value and excellent location.

Leisure Family

10/10

Exceptional

02 Nov 2025

Lori

Everything was great!!

10/10

Exceptional

01 Nov 2025

Andres

Room was excellent, no issues with the stay, only hiccup was the elevator, just one working was an inconvenience.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Cinthia

Clean room

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

LUIS

Great property with a great staff. I highly recommend if you are visiting Universal.

Family

10/10

Exceptional

26 Oct 2025

Scott

Staff makes this place great

Leisure Family

10/10

Exceptional

24 Oct 2025

Johanna

Beautiful, clean and new

10/10

Exceptional

24 Oct 2025

Joshua

Large clean rooms, friendly and helpful staff.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Patsy

The room was spotless and spacious.

10/10

Exceptional

16 Oct 2025

Amy

Our stay was great! The room was very clean! The hotel in general was one of the cleanest we have stayed in. Was very modern and new looking. You can tell they take pride in it and keep it looking nice. The beds and pillows were comfy, water was hot with good pressure. The breakfast was great as well!

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Arianis Marie Rivera

This hotel really makes you feel at home. Its incredibly clean, the rooms offer anything you could need, the breakfast is nice, they have a coffee bar available 24/7 and the staff is great and very kind.

Leisure Friends

10/10

Exceptional

14 Oct 2025

ELIAS

Clean Rooms and spacious . friendly staff . I felt I am home .

Leisure

10/10

Exceptional

10 Oct 2025

Howard T.

Amazing breakfast every morning. Managers reception with beer/wine on Wednesday evening. Friendly staff, clean spacious room. Shuttle to/from Universal Studios. Very nice pool, hot tub, excersice room. Met all our needs!

Leisure Partner

10/10

Exceptional

10 Oct 2025

Lori

Staff was so friendly and just seemed happy to help. Breakfast was very nice. Lots of selection and all fresh. Rooms were extremely quiet. I heard no noise in my room. Perfect for a stay with 3 grandkids

Leisure Family_with_children

10/10

Exceptional

06 Oct 2025

Vivian

Had a wonderful stay! The location was perfect for sightseeing, and the staff were incredibly friendly and efficient, making us feel at home. Our room was clean, spacious, and had all the amenities we needed for a comfortable trip. We especially enjoyed the delicious, freshly made breakfast buffet. I highly recommend this hotel and would definitely return!\"

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Aaron

Decent, affordable, close to Universal

Clean and affordable stay for all us to head to HHN. Only thing was one elevator by our room was broke and the other felt it was about to break. The breakfast, was not the greatest but it is what you get for the price. Overall, we would stay again.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Shakira M

Nice location.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Lissette

Loved.it..

10/10

Exceptional

02 Oct 2025

Sangita

This place is very clean and conveniently located near all amenties. Shuttle service to universal studios and epic universe was bonus. Breafast buffet was good. Variety of food which changed everyday. They allowed food to be taken to rooms for those family members who could not make to dinning lounge for breakfast. They have water filter onsite which saved us from buying water from shops. Facility also extended my checkout hours upon request for free. I would stay here again. Thanks

Leisure Family

10/10

Exceptional

30 Sep 2025

TINA

VERY VERY NICE

Leisure Family

10/10

Exceptional

28 Sep 2025

Noel Ivan

Excellent place to stay, close to everything

10/10

Exceptional

28 Sep 2025

nick

Walking distance to Universal park plenty of food and shopping options near by free shuttle to Universal friendly staff clean hotel in general will definitely be back there again in the future

Leisure Partner

10/10

Exceptional

28 Sep 2025

Josiris

Clean room, comfortable room, good location, variety in intercontinental breakfast, includes transportation for Universal, very friendly staff

Leisure Partner

10/10

Exceptional

23 Sep 2025

tracy e

Loved the large suite!!!!

Leisure Family

10/10

Exceptional

22 Sep 2025

Martha

It was a great experience!

Leisure Family_with_children

10/10

Exceptional

22 Sep 2025

Rebecca

Would stay there again.

Leisure Family

6/10

Pleasant

21 Sep 2025

Keith

The property is well kept and in good condition. The rooms are nice, and spacious. The kitchen is equipped with the basics, the essentials. Enough to cook a simple meal.

The pool deck and heated pool were definitely appreciated.

If you are staying more that a couple of days (as we did) you will also be thankful for the easy laundry machines that are available in property.

The breakfast was very good! Varied through the week and offered plenty of options. There was a large dining room for breakfast, large enough that it never felt crowded.

The staff was outstanding - from the front desk to maintenance, to kitchen/dining room *breakfast), to housekeeping.

Everything was great, except for what wasn't. We had problems with the smoke detector sounding in the middle of the night, and we had roaches every day in the kitchen and dining area. This was reported to the front desk and they moved of to a different room.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Nikolay e

Property was close to shopping stores and restaurants, walking distance which it was a plus, the complimentary breakfast was awesome, the staff was great and the rooms were very comfortable.

10/10

Exceptional

18 Sep 2025

MARIO

Excelente Hotel 10/10

Excelente atencion en especial ELIAS y LUIS nos hicieron sentir como en fmilia

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Gary

This property was beyond my expectations! Everyone was very helpful and the housekeeping services were excellent!

Leisure Self

4/10

Poor

13 Sep 2025

Nubia

I was charged for products that I never used and 5 out of my 6 nights were hectic due to rude staff members and unprofessionalism. Never will I book at ANY Hilton hotels again. I will advice all new and old clients of mine thoughout the country, to say far away from Hilton hotels.

Leisure Family

2/10

Poor

13 Sep 2025

william

When we first arrived the lady at the front desk was rude and didn’t bother to say hello. When my dog was barking because of the kids she gave us a dirty look and said there’s a lot of kids here, so what it’s also a pet friendly hotel. They only have one elevator working. The staff went into our room 2 hours before we had to check out and started cleaning as we took some of our stuff out to the car and as we came back up stairs the cleaning lady was in our room cleaning and tossing our waters. She took all towels, bed sheets/blankets, and the shower curtain so if we wanted to shower we couldn’t. I would never stay here again and I NEVER will recommend anyone else stay here! First and last time!!!

Leisure Pet

10/10

Exceptional

12 Sep 2025

Makeba

I was impressed how beautiful and nice the hotel was. I would come again. Pleasant safe place to stay with family. I enjoyed how close universal studios in Orlando was. The breakfast was good. I enjoyed my stay.

Leisure Family

10/10

Exceptional

11 Sep 2025

Rosa Angelica

Excellent

10/10

Exceptional

03 Sep 2025

Karen

This was a lovely hotel and my stay was perfect. The staff were excellent. The breakfast had a great selection and was very tasty. The room was comfortable and clean. Zero complaints!

Leisure Self

10/10

Exceptional

01 Sep 2025

Ronald B

Beautiful

10/10

Exceptional

30 Aug 2025

luc andre

Good breakfest

10/10

Exceptional

21 Aug 2025

Gareth

Would definitely recommend

Fantastic place to stay. Huge rooms for families, lovely pool, delicious breakfast and close to Universal. Staff were very helpful.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Raghnall

Nicely situated hotel. Ok breakfast. Good rooms. Uncomfortable pillows. Annoying air-conditioning that makes a loud noise. Slowest elevator ever. Time for a new one. Good staff.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Andrea

Lovely newly renovated property. Great location, spacious suites, free parking with no resort fees. Lovely breakfast . Highly recommended

Leisure Family

10/10

Exceptional

08 Aug 2025

Elizabeth

Super spacious suite for 3 of us, 6 night stay. Loved the courtesy shuttle to the Universal parks!

Leisure Family

10/10

Exceptional

02 Aug 2025

Maria

Great place to stay!

Upon checking in, Naviah greeted us with a friendly smile and explained everything we needed to know about Universal. The next day, I needed a blanket and asked Maria for one, and they delivered three blankets. The cleaning crew does a fantastic job daily, and our room is sparkling and clean. Highly recommend this place. It's clean, friendly staff that works there, and breakfast is phenomenal

Friends_and_family Family

8/10

Excellent

24 Jul 2025

Arlyn

Would definitely and stay again.

Leisure Family_with_children

10/10

Exceptional

23 Jul 2025

Cyndi

Only one elevator working. Everything else was great

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Andy

I went to spend four nights with my family. We had an excellent experience, the room was very nice, the service was exceptional, and the cleanliness was exceptional!

Leisure Family

10/10

Exceptional

21 Jul 2025

yingjun

Clean and great breakfast

10/10

Exceptional

20 Jul 2025

Luciani

We like the location, the little kitchen and especially how clean the room was.

Leisure

10/10

Exceptional

18 Jul 2025

Huan

Perfect

8/10

Excellent

16 Jul 2025

Elyra

Leisure Family

10/10

Exceptional

13 Jul 2025

Michel

Pool was very nice and the staff was great.

Leisure Family

8/10

Excellent

12 Jul 2025

Melissa

Hotel was great!! Excellent location! Pool and hot tub were awesome! Had a terrible experience at check in but the hotel itself was wonderful

Leisure Family

10/10

Exceptional

09 Jul 2025

ROSENA

Hotel was lovely and staff very helpful will definitely be back

10/10

Exceptional

06 Jul 2025

LeTrinh

the room are roomie and clean.

Business_and_leisure Family

10/10

Exceptional

06 Jul 2025

Ashley

Stayed 3 nights for Universal. It was lovely. The only thing that would’ve made it better was connecting rooms (which they don’t have)

Leisure Family_with_children

8/10

Excellent

03 Jul 2025

Tonya M

The convenience the shuttle

2/10

Poor

03 Jul 2025

JOSE MANUEL

Terrible experience at the end. The day we had to check out, none of the elevators were working so we had to do the stairs with 8 bags since we are travelers. Because of this issue one bag was left behind at the room. When noticed, I called and it was there but when returned then I noticed my WATCH was missing. Besides the cost of the watch it had sentimental value and never thought this could happen at a franchise like Hilton. Too bad 👎

Leisure Family_with_children

8/10

Excellent

01 Jul 2025

Rene

This is a great location to stay as a family if you're visiting Universal theme parks. The units are very large and come with a kitchen with utensils. They offer multiple free shuttles to Universal, although the last returning shuttle is a bit early so you may have to Uber/Lyft it back. Breakfast was good, only issue was their malfunctioning elevators which made getting to your room a process due to wait times during peak hours and since only 1 was operational with a 4 person max capacity.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Jimmy

Everyone was very friendly and eager to help. Room was very very clean. Shuttle to Universal resorts was on time every time. Pool was very clean and perfect for relaxing! Having a kitchen was a great experience especially for the convenience of the refrigerator and dish washer. Maintenance was fast to reboot our TV. The staff was cheerful especially the lady in the main hall that was cleaning by the universal area. Elevator issues...

Leisure Family

10/10

Exceptional

28 Jun 2025

Angela

Quick Summer Trip

All workers were extremely polite and helpful. The hotel is very clean; the Peloton in the gym even works! Big breakfast and super clean pool. The sweet lady who was taking caring of cleaning the hallway in front of the gym and elevators had a smile and polite greeting for me as I passed through.
*Downside— No covered parking in front of building when bringing luggage in during afternoon Florida storms.

Partner

10/10

Exceptional

23 Jun 2025

William

Hotel was perfect nice, clean, spacious rooms & close to universal studios very convenient for my family.

Leisure Family

10/10

Exceptional

18 Jun 2025

Katherine

Right near Universal

Everything was great. Parking was easy. The hotel was clean and the staff was friendly.

Friends_and_family Family

6/10

Pleasant

16 Jun 2025

Brandi

Both elevators were broken upon arrival Friday evening. We learned one had been down for 3wks. As of Monday afternoon, they are still broken. Had to tote all luggage up and down the stairs, making several trips. Being someone with a foot injury that replied son a cane and can only manage short walking distances, this was a major inconvenience. Because we booked thru hotels.com and not directly with the hotel, we were not notified that the elevators were down and could not transfer to their sister site on the same property.

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Amy

I loved it here everyone was Amazing!!!

Leisure Family_with_children

8/10

Excellent

25 May 2025

june

I like the pool,hot tub, the mini-kitchen, the layout of hotel room ,i like everything but two things. The beds were very very firm and the room had over 40 mosquitoes in it. At first night i assumed they came from hallway since we were close to exit door but there was even more 2nd night. I think they were coming from kitchen sink or ac . Dispite the bed and mosquitoes i would stay again. I loved how close this place is to universal and they have a decent breakfast buffet.

Leisure Family

10/10

Exceptional

19 May 2025

Jessica

The hotel was great everybody was very accommodating and the breakfast was nice and fresh. The only thing we didn't like was the shuttle coming from the park back to the hotel. There was a ton of people and not enough bus room for everyone to get on and some people had to stay behind which was terrible and wait for the next bus. The lady on the bus said she called for our hotel but nobody could hear a thing she said and the ones that did hear her tried to tell her our hotel and she couldn't hear us... and so we had to ask her to go back to the hotel to take us there when everybody was still on the bus.

Leisure Family_with_children