Name: Doubletree by Hilton at the Entrance to Universal
Address: 5780 Major Blvd., Orlando, 32819, US

Doubletree by Hilton at the Entrance to Universal

Orlando Area - Florida - FL · United States

100 reviews shown

8/10

Excellent

20 Jul 2026

Galina

I have stayed at this hotel before and I consider it excellent for the price and location. This is our preferred hotel in Orlando.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

wayne

Staff was very helpful but parking was confusing

Partner

8/10

Excellent

20 Jul 2026

Tak Chi

First the beds were comfy and the area was clean. The pool was large and we were supplied with free towels by the pool staff. The hot tub wasn't to hot or to cold either. Breakfast was tasty and you could choose between buffet or order by menu. The staff were kind 😇 and cleaners came in the morning to clean. ☺️

Family_with_children

10/10

Exceptional

20 Jul 2026

Asha

Staff was very nice and accommodating.

Family_with_children

10/10

Exceptional

20 Jul 2026

Tiffany

It was a lovely experience

Family

4/10

Poor

19 Jul 2026

Latesha

Tub was

10/10

Exceptional

19 Jul 2026

Raul

Muy buena atención

Partner

6/10

Pleasant

19 Jul 2026

kenneth

Overall it was a decent experience, the only problem was the elevators kept going down and being 16 floors up it was a frustrating time. However, staff were helpful and understanding of our frustrations and helped as best they could.

Partner

6/10

Pleasant

19 Jul 2026

Leydanette

Family

4/10

Poor

19 Jul 2026

Kerry

$25 Uber from Universal- would be over a 20 min walk.
The hotel tower is 18 floor and only had one working elevator. We waited 30 mins to get up to our room then took the stairs down later. Upon checkout everyone was riding the up elevator because it was impossible to fit on the down elevator. We saw older people carrying their luggage down the stairs. It was not a safe situation.
The person handling complaints was offering Hilton points for inconvenience but was otherwise not interested. Clearly this wasn’t a one off occurrence.
They need to stagger checkouts if there continues to be one working elevator.
Overall not impressed. Wasn’t very convenient to Universal and no one wants to climb stairs at the end of the day.
I wished they would have mentioned the issue on check in as there are several nearby options. Stay in one of those.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Terri

Pool towels never stocked.Only one working elevator which caused long lines and very long wait times and honestly after coming back from a park the last thing you wanna do is wait in a longer line just to get on a elevator to get into your room

Family_with_children

10/10

Exceptional

19 Jul 2026

edwina

Good

8/10

Excellent

18 Jul 2026

Katrina

This hotel is definitely showing some age, but super convenient for those going to Universal Studios. 2 bottles of water in the room was great as some other Hilton resorts charge $2 per bottle. The warm chocolate chip walnut cookies were delicious and a complete surprise. I dont recall seeing anything about there being a parking fee for this hotel, but $34/day wasnt too terrible.

Partner

8/10

Excellent

18 Jul 2026

Kristen

Nice hotel but the parking was $30 a night. If I am paying to stay in a hotel I feel that I should not have to pay for parking.

Friends

8/10

Excellent

17 Jul 2026

Alonzo

The property was clean and the staff was very helpful. Our housekeeper, Sylvia did an excellent job.

10/10

Exceptional

17 Jul 2026

Nelson

Brenda es la mejor mesera fue super amable muy atenta y te hace volver a querer volver al Hotel, el personal de universal, fue super atento siempre estuvieron muy abiertos a cualquier duda e inquietud, ofreciéndonos diferentes alternativas y posibilidades para mejorar nuestra experiencia del parque, el personal del lobby es muy atento y amable ante los inconvenientes y dudas que aparecían

Friends_and_family Family

4/10

Poor

17 Jul 2026

Jimena

Don’t let the Hilton name or photos fool you. This hotel is old, unrenovated, and the rooms smells musty. No ice on our floor, TV didn’t work until maintenance came the next day. Staff was nice, but not worth the price. Huge mistake — we could’ve gotten a better hotel like the Landy for the same money. Not recommended.

Partner

2/10

Poor

16 Jul 2026

Mark

Everything is a struggle at this hotel. From no hot water the first day and a half. Ice machine outside room running all night cause it was broken. The paper thin walls. The staff that would constantly give lip service but not get much done. Not much I can say that was positive outside the pool but had to beg for them to bring towels down there too. They need to renovate here and fast. But they were painting the outside car port.

Partner

8/10

Excellent

15 Jul 2026

Robin

Customer Service was very good. The room was clean, spacious and I liked the view. The Ice cream and sweet treat shop was irresistible and good. Another plus is that they provided a shuttle to Universal Orlando; which is great for their customers. I was able to go to Universal City Walk, go to a movie and people watch. Seems as though the elevators were being worked on and there were some renovations being done. In the future I will definitely book a stay.

Self

10/10

Exceptional

15 Jul 2026

Xenia

The property was very well maintained with a huge entrance, sports restaurant/bar, ice cream shop and a gift store. Nice atrium with a water fountain and extra places to get breakfast, pizza/burgers/sandwiches and coffee that is as good as Starbucks. The pool is very large with a splash area and a food truck to take care of your needs. The rooms were large and comfortable with great views. The only draw back I had was not getting my room cleaned each night because I was in a cornerroom and I guess they skipped me two nights in a row. \"Suki\" was not very helpful and said they would have an \"internal investigation.\" That was it, even though I called in the morning to make sure they would clean it, nada. You cannot beat the location or the price so in the end I am very happy with my stay. They do give cookies on arrival and complimentary water bottles.

Family_with_children

10/10

Exceptional

15 Jul 2026

Patricia

Our stay at double tree outside universal studios was amazing! The housekeepers were friendly and helpful. There are plenty of restaurants and things to do when you are not at the theme parks. It was a very nice hotel.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Melissa

There

10/10

Exceptional

15 Jul 2026

ariana

Great stay! Would stay here again perfect walk to universal studios!

Partner

4/10

Poor

14 Jul 2026

Samantha

They only had 1 elevator working during my stay which seems to be a problem for many people from doing research. My keycard would not work either when trying to get into my hotel room. The staff was nice but they just had alot of maintenance issues. The property is old. I dont think the price is worth it to be honest. The beds were comfortable and they were clean sheets. Ac was nice and cool

Partner

10/10

Exceptional

14 Jul 2026

William

Everything

Family_with_children

10/10

Exceptional

14 Jul 2026

Chanelle

Rooms were clean. We had a lovey view. My daughter enjoyed the deep pool.

Family_with_children

10/10

Exceptional

14 Jul 2026

Alexandra

Great hotel!

10/10

Exceptional

13 Jul 2026

Francisco

Nothing

2/10

Poor

13 Jul 2026

Lauren

Our room was on the 10th floor and the elevator did not work for most of our stay. We used the stairs multiple times a day. The entrance and exit for the parking lot did not work with my key card. I would have to use the call button and wait a few minutes to be let out or in. The entire hotel smelled like marijuana. To the point that the smell woke me up during the middle of the night. I will definitely not be staying there with my family again.

Family_with_children

10/10

Exceptional

13 Jul 2026

Naomi

Great location. Transportation to parks available. Food options available at hotel.

Family_with_children

10/10

Exceptional

13 Jul 2026

Jason

The staff is AMAZING. So many people were very impressive. Vinny, who served me at the breakfast buffet, was so attentive and pleasant, clearly enjoys his job. The rooms were freshly cleaned every day, very well done. The fresh, warm cookies at check in are a nice touch. I would absolutely stay here again.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Phyllis

Nice clean

10/10

Exceptional

12 Jul 2026

Shane

Great service and friendly employees. Thank you!

Family_with_children

10/10

Exceptional

12 Jul 2026

Ilya

Old hotel, but well maintained. Sometimes problems with elevators and room keys

Family_with_children

10/10

Exceptional

12 Jul 2026

Henry Zachary

Doubletree by Hilton at entrance to Universal Studios Orlando was an amazing experience and stay! The furniture was comfortable and the staff was very hospitable! Will recommend to my other friends and relatives! The pool and lobby/food area were great amenities!

Friends

10/10

Exceptional

12 Jul 2026

Diana

Overall for a family looking a hotel close to Universal parks and still have a resort feel hotel on a budget...this place fits right in. My kids enjoyed both the splash pad and pool. Access to the on-site mini arcade added an added bonus. Oh and let's not mention indulging in some ice-cream before heading back to the room. Overall room was clean and beds comfy. We dont have any negative feedback from our 3 night stay for a quick getaway to Universal Studios.

Family_with_children

10/10

Exceptional

11 Jul 2026

Erica

Property is great like always but we did have issues getting in and out, regarding the parking. Sometimes our key did not work and we had to utilize the help button! Other than that great room, amenities, atmosphere, and most of all great walking distance from Universal!

Partner

10/10

Exceptional

11 Jul 2026

marcos

2nd time staying at the hotel and it was better then the 1st. All the staff is very nice and very helpful to our needs and questions. Highly recommend

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Ysteb

This was the last minute stop. We needed it my car had broken down and we were dropping my brother and family off at this hotel, so we ended up staying the night.The room was very clean.The price for the night was reasonable. Front desk checking staff were so kind and helpful.

Family

10/10

Exceptional

11 Jul 2026

Reynaldo

Definition of awesome

Family

10/10

Exceptional

11 Jul 2026

Dorothy

Wow! The staff ....from the front desk to the shuttle coordinator to the cafe attendant to the folks around the property, always making things neat and tidy...were all friendly, smiling and helpful. Getting to the parks was a breeze. They had a coherent pickup and drop off system. And the food was delicious and the stores well stocked.The room was comfortable and well appointed. I can't wait to come back again. Highly recommend.

Partner

6/10

Pleasant

11 Jul 2026

Ricky

The property itself was nice and rooms clean. Parking was a hassle. Half the time the room key did not work to let me into the parking lot the gate would not lift and had to press call button to enter. The guest ambassadors were a bit pushy to try and sell you a 75% off 5 night stay deal but was reluctant to say its part of a timeshare deal where you have to listen to a 2hr sales pitch. On checkout day only 1 elevator was working and was always full by the time it reached our floor. We waited for almost an hour and still were not able to get an elevator down. Ended up having to make 3 trips up and down from 6th floor to get our luggage outside.

Family_with_children

10/10

Exceptional

11 Jul 2026

Si' Naya

The stay was amazing!

Friends

10/10

Exceptional

10 Jul 2026

Shafonti

Clean. Good location . Great staff.

10/10

Exceptional

10 Jul 2026

Sanya

I had a great one-night stay! The room was clean, comfortable, and quiet, and the staff was friendly and welcoming. Check-in was quick and easy, and everything exceeded my expectations. I would definitely stay here again and highly recommend it!

Friends

10/10

Exceptional

09 Jul 2026

Jay

I like the buffet breakfast

Friends

10/10

Exceptional

09 Jul 2026

Elaine

Clean

Self

10/10

Exceptional

09 Jul 2026

ROXANNE

Clean room, friendly staff and helpful. Close to a lot of restaurants. Pool is nice and clean. Plenty of room.

Self

4/10

Poor

09 Jul 2026

Fahd

I forgot my shirt in the room and after I checkout I reached out the hotel staff and they did not give it back.

Business

6/10

Pleasant

08 Jul 2026

jeliot

Clean room but door was a little damage

Family_with_children

8/10

Excellent

08 Jul 2026

Quincy

Staff was wonderful and friendly. Rooms were clean, nice, and refreshed daily! We overall enjoyed our stay, and you can’t beat the convenience of walkability to Universal CityWalk and the parks. Plus having the restaurant and ice cream shop in the lobby was convenient and we took advantage of them!

The only issues we had were minor: One elevator was out of service the whole week we were there, and the other 2 were a little glitchy. And we never saw the food truck or the pool bar open, unfortunately.

Overall good hotel, and we would stay there again.

Partner

10/10

Exceptional

07 Jul 2026

Krista

The room was clean and well-stocked. The staff was incredibly friendly, and they have a desk where park tickets can be purchased right inside the hotel. The free park shuttle was very convenient--just be aware there is no phone number for the shuttle nor the kiosk. Hotel staff was great. The only complaint I would have is the parking -- it's about $35 a night and I couldn't get out with the card the front desk gave me and had to go back inside to get help. Ah, and I almost forgot we could not get the air conditioning to change temperature in the room and it got so cold we had to just turn it off.

Family_with_children

2/10

Poor

07 Jul 2026

Keldric

Very disappointing experience. We were told our room keys would also allow us to enter and exit the parking gate, but they never worked. After reporting the issue, we were given new room keys, yet those didn’t work either. Every single time we needed to get in or out of the parking lot, we had to call for assistance because of the hotel’s system issues. To make matters worse, the staff member who answered each time sounded irritated and inconvenienced by having to help us, even though the problem was entirely on the hotel’s end. Having to repeatedly ask for assistance, combined with the poor attitude we received, made for a very frustrating and unpleasant stay. Customer service should make guests feel welcomed, not like they’re a burden when reporting problems caused by the hotel. Unfortunately, this experience left a very negative impression, and I wouldn’t recommend staying here.

Partner

10/10

Exceptional

07 Jul 2026

Philip

The rooms were nice. There’s a very clean property and the convenience to everything that we did was amazing.

Family_with_children

10/10

Exceptional

07 Jul 2026

Tyler

Very spacious pool, nice views from the hotel, and very helpful staff. They have a decent breakfast buffet for the price and the hotel itself is in the middle of all the various types of entertainment.

Friends

10/10

Exceptional

07 Jul 2026

Isabelle

Hôtel très propre et très confortable. Dejeuner dispendieux.

Family

10/10

Exceptional

07 Jul 2026

Thacha

Hotel was clean from the outside in! Staff was friendly. The kids loved the pool

Family_with_children

8/10

Excellent

07 Jul 2026

Angela

The hotel was clean, and we really enjoyed our stay. The room was comfortable but could do with a little refreshing. The carpet would benefit from a deep clean, and the shower was a little outdated with low water pressure, although it wasn’t a major issue for us. The shower tap was quite difficult to turn at first, but we soon got used to it.

The bed was very comfortable, and the room was cleaned daily, which we really appreciated. The location was excellent and made it easy to get around.

I would have happily given the hotel 5 stars if the few maintenance issues I mentioned had been addressed. Overall, we had a great stay and would definitely stay here again.

Family

10/10

Exceptional

06 Jul 2026

It was clean

Family_with_children

10/10

Exceptional

06 Jul 2026

Anthony Santo Domingo

Habitaciones bonitas, serviciales todo limpio

8/10

Excellent

06 Jul 2026

Mario

Location is everything when traveling, if you are visiting the parks ( universal) and don’t want to break the bank this hotel is great. Like any other hotel an additional deposit was required for each room for accidentals and 44 dollars a night for valet sheesh 😲

Good food options onsite. 👍

My only complaint was the elevators took forever. 🤦‍♂️

Big shout out to housekeeping they kept our rooms cleaned daily ❤️

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Phillip

I enjoyed my stay at this Double tree. The location to the theme parks was great. It was close to some shopping and exterior eating places as well. There were several places to eat at the hotel if you didn't want to leave. The pool area was clean the water was clear and warm. I didn't go in the gym but I did see it was well equipped with weights and cardio equipment. There is an arcade on premises but I didn't have time to go in and play. The staff was great. I met a worker named GiGi. She was full of smiles and happiness. I used the shuttle to get to and from the theme parks. Make sure you reserve seats before trying to board. My room was clean. I ran out of TP and asked at front desk and they sent a roll within minutes by maintenance. I always saw people cleaning and wiping down things and mopping and keeping things in order. If there was anything bad about the hotel it would be that I didn't like the daily parking fees. I think it's for people that might park there that weren't guests. Maybe charge a 1 time fee of $50 per stay? Other than that..everything was great and I highly recommend this place and I hope to stay there again whenever I come back to Orlando.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

nitesh

Restaurant was not available most of the day

Shuttle services don't make sense as timing was not aligned to park closing. Very uncomfortable

Self

4/10

Poor

06 Jul 2026

Roman

They do housekeeping at 5::pm is not helpful at all. and they told me about the extra charge for the parking lot $35 a day when I was checking in .

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Julianne

Great location , staff very friendly and nice decent for price but a little old and run down.

Friends

10/10

Exceptional

05 Jul 2026

natasha

I enjoyed myself

Family_with_children

10/10

Exceptional

04 Jul 2026

Eric

It was better than expected.

Partner

10/10

Exceptional

04 Jul 2026

Celina

Pool perfect for vacations

Family_with_children

10/10

Exceptional

03 Jul 2026

Shanita

The hotel is right across from universal, 20 min walk or quick uber ride. The pool onsite is nice and spacious. Food was expensive, but there are some cheaper options close by.

Family_with_children

10/10

Exceptional

02 Jul 2026

Issac

Thanks

Partner

8/10

Excellent

01 Jul 2026

Crystal

The rooms were clean and the lobby areas were clean. The laundry area was under construction so we did not get to use it. Also I rained every evening during my stay so the pool was closed off.

Family

4/10

Poor

01 Jul 2026

Chris

I already sent one of these in

Family_with_children

10/10

Exceptional

01 Jul 2026

Titeanna

Very clean, out door pool and breakfast was amazing

Family

10/10

Exceptional

30 Jun 2026

Tammy

Included Breakfast buffet was wonderful! Our server Gabby was fantastic! The pool was good. Disappointed with how expensive drinks at the bar were ($20 for a single Pina Colado), as well as the prices in the gift shop & sweets shops ($5 for a can of soda/tea). The customer service in the gift shop could have been better.
Did NOT enjoy being accosted in the lobby by the Hilton staff trying to see us vacation stuff.
Jazlyn was very nice checking when we checked in and again checked out. Also the elevators were terribly slow & the ice machine didn’t work on our floor and there was zero vending anywhere! 😬☹️

Friends

10/10

Exceptional

30 Jun 2026

Sophie

Great venue and very clean

Self

4/10

Poor

30 Jun 2026

Chris

I already sent one of these in

Family_with_children

8/10

Excellent

30 Jun 2026

Mathieu

Bien situé, propre dans l’ensemble ( doutes sur les tapis de la chambre), grande piscine agréable. Bien en general

Family

10/10

Exceptional

30 Jun 2026

Keenan

Nice experience close to universal!!

10/10

Exceptional

29 Jun 2026

Rhonda

Front desk person, Hakeem, was. Joy. It was my partner and my wedding night and he was so ecstatic about that. We are seniors, and to have a young man express such joy touched our 67 and 69 year old hearts!

Partner

10/10

Exceptional

29 Jun 2026

jayshree

such an incredible experience

Family_with_children

6/10

Pleasant

29 Jun 2026

LATONIA

The room attendant did not make up the beds but brought clean towels.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Joseph

This hotel is fantastic and is perfect for anyone going to the Universal parks without staying on property.

Self

10/10

Exceptional

26 Jun 2026

Natacha

Perfect location!

Family_with_children

8/10

Excellent

25 Jun 2026

ELIZABETH

Elevator was falling apart the only bad thing everything else was great and house keeping did an amazing job with making sure the rooms were cleaned every day ! Definitely would book again

Family_with_children

10/10

Exceptional

24 Jun 2026

Sabrina

If you are going to Universal this is a great spot to be. We booked this hotel due to it being so close we could walk. But when checking in, they let us know there was a shuttle to take you to and from the parks. They also have car rental here. If i would have known I would've gotten it here instead of the airport. The pool was great. There was a big jacuzzi, kiddie pool, and a splash pad. Pool bar was closed so I had to go inside to the restaurant. There were lots of food options and I even ordered breakfast to be delivered to the room. My ONLY complaint I had was our bathroom was not great. Toilet made a loud noise when you flushed. Shower also started to fill up. I would stay here again

Family

10/10

Exceptional

24 Jun 2026

Georgia

Upgraded my room . Staff was friendly and it was clean.

Friends

8/10

Excellent

23 Jun 2026

Shawnta

Staff very welcoming and able to answer all of my questions. Room and facilities were clean but I think the carpet needs upgrading or replaced with laminate flooring. Linens were clean. I would suggest trash bags in the cans maybe. Would definitely stay here again

Partner

4/10

Poor

22 Jun 2026

Yuliya

Stayed there for four nights. The bathroom had poor water pressure, the toilet was not flushing properly, the shower was dripping non stop. The air conditioning temperature was hard to control. It was either blasting freezing air or would shut off, which made sleeping uncomfortable. The was one working elevator in the south tower which created chaos and major delays.

Partner

10/10

Exceptional

22 Jun 2026

Andy

Beautiful place !!!!!!

10/10

Exceptional

22 Jun 2026

Michael

Walking distance from Universal!

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Crystal

The staff was super friendly and helpful and I was always met with a smile. Any questions I had were answered and the valet staff was amazing!

Family_with_children

6/10

Pleasant

21 Jun 2026

ANDREA

When we arrived in our room it had a musty smell. I called the front desk but of course there were no rooms available to move to. The tub in the shower was clogged and filled up. When it filled up all the dirt from previous guests were floating in the water. Maintenance came and unclogged it but we had to end up cleaning it. The shower head was also in need of a cleaning. The elevators were not in good working order either.

Partner

10/10

Exceptional

21 Jun 2026

Shanna

This is one if my go to properties for Orlando. We love the closeness to Universal Studio. The staff is always extremely friendly and helpful. Clean property.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Jessica

Room was clean, staff was friendly, beds were comfy. We would stay again.

Family_with_children

6/10

Pleasant

21 Jun 2026

Kathleen

The room

4/10

Poor

21 Jun 2026

ameche

My first dislike was that of the hudden pricing once we got there and were checking in. The second one was the noise

Partner

10/10

Exceptional

21 Jun 2026

Eddie

The staff is always amazing here and very friendly. Rooms are always clean, and if you ever need something, they are quick to take care of it for you. Take advantage of everything at the Doubletree, including the breakfast cafe, the coffee shop, and at night the bar and pizza place located right on the property. My family has been going here for years, and it's always a great experience. The shuttle takes you right to Universal Studios, and for those who like to venture like me, there is a public transportation bus stop that will take you to the malls, SeaWorld, and the strip on International Drive!!

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Sydney

⭐⭐⭐⭐⭐
Had a great stay at the DoubleTree in Orlando. The staff was friendly and welcoming, and the room was clean, comfortable, and well-maintained. The location was convenient for visiting local attractions, and the amenities made the stay enjoyable. I would definitely stay here again and recommend it to others visiting Orlando.

Self

10/10

Exceptional

20 Jun 2026

Nelson Geovany

Family_with_children

10/10

Exceptional

19 Jun 2026

Ebony

Perfection

Self