Best Western Plus Universal Inn

United States , Orlando Area - Florida - FL
Orlando, 5618 Vineland Road
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100 reviews shown

10/10

Exceptional

18 Mar 2026

Erika

Easy and friendly stay - I'll be back!

8/10

Excellent

16 Mar 2026

Bernadette

This hotel advertises free shuttle, however there is only one time. 8am and 5:30pm. Most people are not done with the parks at 5:30pm. If you do not have a car, I recommend staying elsewhere

10/10

Exceptional

15 Mar 2026

Destiny

The room was clean but it seems they were renovating

Partner

8/10

Excellent

14 Mar 2026

Jeff

Nice

Family

10/10

Exceptional

13 Mar 2026

John

Good

6/10

Pleasant

12 Mar 2026

Michael

Nothing

Self

6/10

Pleasant

09 Mar 2026

Sean

This hotel has gone

8/10

Excellent

07 Mar 2026

Miguel

AC kept room cool but made noise. Shower water pressure was not good and barely came out.

Self

8/10

Excellent

05 Mar 2026

ALEJANDRO A

Hotel needs maintenance the carpets are in bad condition. Water leaks..the front desk needs a course in customer service.

Family

2/10

Poor

04 Mar 2026

johnny p

Dated bathroom, looks like a motel

8/10

Excellent

03 Mar 2026

Pamela

Stayed for one night to see a show at Hard Rock Live. Comfy beds, good A/C. Clean & quiet. Complimentary breakfast was great. Only disappointment was the shuttle. We were advised upon check-in that the shuttle only runs one time per day. 8:00am to Universal Studios only. We were hoping to avoid the Uber fees to get to Citywalk in the evening but were not able to use the shuttle for this purpose.

2/10

Poor

26 Feb 2026

Walter

The room smells very bad …
Bathroom : broken, tub dirty
I do not recommend this hotel

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

PATRICIA

staff was very courteous

Self

4/10

Poor

24 Feb 2026

Ifat

Rundown facilities and hotel room.

Partner

4/10

Poor

20 Feb 2026

David

The room itself was ok, but the bathroom needs some major work. The bathroom fan does nothing. There’s mold growing on the ceiling likely from the bathroom fan not doing anything.

10/10

Exceptional

18 Feb 2026

Sisto Andrea

Room was clean and staff was awesome.

Partner

10/10

Exceptional

10 Feb 2026

Mark

Clean

10/10

Exceptional

02 Feb 2026

Elizabeth

The hotel was clean. Steve was friendly. Breakfast was good. Easy on off the highway.

10/10

Exceptional

28 Jan 2026

Amanda

Great staff, clean room. Very close to Universal. Would stay again.

The bus to Universal leaves once a day early so make sure to plan if you are going to use it for transportation

Leisure Partner

6/10

Pleasant

27 Jan 2026

Amber

Shower caulking was dirty and peeling, breakfast was really lacking, first day ran out of waffles, 2nd day ran out of sausage, and cereal, elevator broke down but thank God we checked out that morning. Front desk night staff was very nic

6/10

Pleasant

24 Jan 2026

Josie

The room was over sprayed with deodorizer like it was covering up another smell. There was also an air scrubber sitting outside the room. They performed loud work on the drywall on our wall which was loud when trying to relax. I’m assuming there was water intrusion of some sort but was sick to my stomach due to the smell of the room.

Leisure Family

10/10

Exceptional

23 Jan 2026

Ana

Clean rooms and clean smell.
Can walk to restaurants and pharmacy
Modern furniture , microwave , and refrigerator

10/10

Exceptional

18 Jan 2026

Brandy

Employees were very friendly and helpful. Hotel was clean and updated. Walking distance to universal Studios, but also had a great shuttle to the parks. Would definitely recommend!

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Kelly

Room was ok condition, staff was very nice. Breakfast was ehh. Great location for Universal and the Kobe Japanese restaurant is within walking distance and is delicious!!

10/10

Exceptional

11 Jan 2026

Scott

Staff was more than happy to accommodate anything we needed. Was within walking distance to Isle of Adventure and Universal Studios.

Leisure Family

6/10

Pleasant

03 Jan 2026

Trish

The rooms smelled musty and the refrigerator in one of the two rooms I had was filthy as if it hadn't ever been cleaned. The breakfast did not offer much but was okay. The location, though, was excellent. It was an easy walk to Universal.

Leisure Family

6/10

Pleasant

01 Jan 2026

Yuvaraj

Old and not maintained well, poor breakfast quality.

Family

4/10

Poor

29 Dec 2025

Renee

I would not recommend this hotel. For the price, the room is very dated and worn, has a terrible musty smell, and the “free breakfast” was quite sad. Morning coffee is very important to me and the coffee at the hotel is supplied from an electronic machine that looks like it hasn’t been cleaned since it was installed 20+ years ago. The shuttle to Universal only runs at 7:55am and 5:45pm. So you will be walking or driving unless you want those 2 times. Stay elsewhere.

Leisure Family

2/10

Poor

28 Dec 2025

Lynn

This place is the worst, first the shower is so small the tub you can’t even have a bath unless you are a child with minimal water. You have to get a new room key every time you leave the key gets deactivated. If you are a smoker you will be good, the smell of smoke is not for me. The breakfast was awful, food running out no service. I call down for assistance no one will answer the phone. I wouldn’t stay here if it was free don’t waste your money.

Leisure Family

2/10

Poor

27 Dec 2025

First night the bottle of body wash was empty and asked front desk to refill it. Till second night it was still empty even there was the house cleaning service in the day. Asked again, then front desk did it and said you didn’t told me. Third night the toilet was clogged and called the front desk at least 6 times with no answer. I have to go to front desk and he gave me a tool to do it by myself. Bad experience! No stay here again! The hotel is old and found several bugs, , , the restroom is high humidity, , ,

6/10

Pleasant

27 Dec 2025

Michiel

It was an okay place to stay. Easy access to universal

8/10

Excellent

26 Dec 2025

Prem

Old but clean property, closer to universal studios theme parks. Free parking and also has shuttle to universal studios once at 7:50 am and around 5 pm back from there. Breakfast could be better as they served the same menu all 4 days we stayed,even during the Christmas day they didn't try to introduce anything new

Leisure Family_with_children

8/10

Excellent

21 Dec 2025

FERNANDO

For the price, the breakfast food was very disappointing.

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

nancy

Not was I was expecting.

Business_and_leisure Family

10/10

Exceptional

14 Dec 2025

William

No issues with the room and the front staff were great.

Partner

10/10

Exceptional

12 Dec 2025

Winifred

When we checked in the man at the desk was so nice and helpful.
The room was spotless.
And the body soap and shampoo on the wall smells great 😁

Partner

10/10

Exceptional

08 Dec 2025

Alain

Staff were great and enjoyed are stay very much.

Partner

10/10

Exceptional

04 Dec 2025

robert

The room was very clean and front was nice.

Leisure Family

10/10

Exceptional

01 Dec 2025

Michael

Exactly what we expected. No problems.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Nicole

Amazing

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Gisselle

Very good

2/10

Poor

29 Nov 2025

jessica

Upon arrival I was surprised the property was in a huge parking lot but I got over it because of how close it is to Universal Studios and City Walk. Walking distance. There is also a delicious Japanese steakhouse and conveniences such as Walgreens nearby. The front desk house was incredibly rude and dismissive not once did he smile or attempt to be welcoming. Kids were running all around the lobby wrestling and fighting and running up and down the halls early in the morning. The bathtub was dirty. I had to clean it myself before I even got in and so was the bathroom sink. The mini fridge had a stale old smell to it. I didn't even bother looking at the breakfast since the place wasn't as clean as I would expect I didn't want to eat food there. Check out was just as rude and awkward as check in. The security deposit was just supposed to be a temporary hold but my card was charged let's see if I get my $100 back the way they say I wouldn't recommend this place there are dozens of others near the theme parks. However the bed was comfortable and so are the pillows

Leisure Family

8/10

Excellent

26 Nov 2025

Dipan

everything about hotel was good , i just wished they had better shuttle service timing just one fixed timing does not help

10/10

Exceptional

18 Nov 2025

Susan

Breakfast was ok. I wish there was variety of meat served instead of the same sausage each day.

Leisure Friends

8/10

Excellent

16 Nov 2025

Anirban

Room was good. Staff were helpful

Business_and_leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Christina

10/10 friendly and efficient staff. Also who doesn’t love a quick free breakfast before heading over to the parks. Will be staying again.

4/10

Poor

04 Nov 2025

Mark

Great reception when checking in. Did not park or eat at hotel but all looked clean and safe

Friends_and_family Family

8/10

Excellent

01 Nov 2025

Pam

Nice stay friendly staff however
The pool lights should be on at night

8/10

Excellent

28 Oct 2025

Rachel

Large room , clean, comfy beds and good faci. Bathroom with bath and toiletries. Sofa bed uncomfortable without the mattress topper. Breakfast hit n miss.

Friends_and_family Friends

2/10

Poor

26 Oct 2025

Andrea

Everything about this property was filthy. We started in 211, went to a park and came back to roaches on the furniture. When we called the front desk, they were well aware and it was a common problem. They moved us to room 212 and ensured us it was clean. The next morning we woke up to baby roaches on the wall. If you want to stay here because the parking is free and it’s cheap, don’t. P.s. the breakfast buffet is horrible.

Leisure Family

8/10

Excellent

24 Oct 2025

Sarimaria

Good place to stay. Close to park.

Leisure Family

4/10

Poor

24 Oct 2025

Maharshi

Breakfast had limited options. The front desk person, Phillipe was very rude.

Leisure

8/10

Excellent

24 Oct 2025

Rebecca

Good location for Universal. Breakfast was sub-par. Parking was easy. Beds seemed smaller than a queen although they were advertised as Queen. Would stay again for convenience to Universal.

Leisure Family

10/10

Exceptional

22 Oct 2025

Jean

The staff were friendly and helpful. Rooms were spacious and having the fridge and a microwave were a bonus. Hotel was quiet with ample parking and close to Universal complex. Walked it in about 20 mins. Several food options nearby such as McDonalds, Burger King, Korean and Japanese restaurants, TGI Friday. Altogether had a great experience and would stay there again.

Leisure Family

8/10

Excellent

19 Oct 2025

Candice

Nice location, it was a fine stay. No problems, comfy beds, and clean rooms.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

James

Easy walk to Universal. Was very convenient.

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

Paul

Older building, breakfast was good no complaints, not crowded. Location is great, close walk to universal. Shuttle was decent. Definitely would use Fairviews shuttle for more time options.

10/10

Exceptional

12 Oct 2025

Erik

Very Convenient

Great place to stay within walking distance of University Studios for their late night event. Convenient restaurants right across the parking lot, too.

Friends_and_family Family

2/10

Poor

10 Oct 2025

Heather

This Place is a Ripoff

Never stayed at this hotel, canceled my two rooms in Aug, which were under the same reservation. And they still charged me. When I called and spoke with the clerk “Peter” he told me that I only cancelled one room and was charged for the other room. When I tried to ask him how only one room was cancelled since they were under the same reservation, he became very rude and cussed me out. When my husband called back to try and see what was going on, he told him to “F” off and hung up. When I tried calling the next day to talk with management I was told there wasn’t one and rudely hung up on. Now I’m still trying to get the rest of my money back, this hotel is saying I had 3 reservations. Funny how it keeps jumping up. Customer service goes a long way, I will NEVER stay at this hotel.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

LeAnn

Parking was convenient, plenty of spaces. At least5 restaurants within walking distance. Bathrosqueky

Leisure Partner

8/10

Excellent

01 Oct 2025

Cayla

deadbolt was closed on the door so we couldn’t get in the room for a few minutes but maintenance fixed it for us quickly.

Friends_and_family Friends

6/10

Pleasant

28 Sep 2025

Camille

Friendly staff. Limited breakfast and shittle services to theme park.

8/10

Excellent

21 Sep 2025

Helen

Excellent location for Universal Studios and there are ships across the parking lot.

Leisure Family

10/10

Exceptional

21 Sep 2025

Sharon

Everything! The breakfast was fantastic. Easy walk to Universal and felt very safe.

Partner

10/10

Exceptional

20 Sep 2025

PATRICIO

Really close to Universal Parks. We walk 15 minutes to get there

Leisure Family

8/10

Excellent

17 Sep 2025

Boyd

Rooms were clean and beds were comfortable. Even though close to bridge that allows walking to Universal, it would still be about a mile or mile 1/2 walk to park entrance, so we drove and parked.

Leisure Family

2/10

Poor

16 Sep 2025

beth

If you like hotels that reek of urine and rotting food, in an area where it is not safe to even walk to the Walgreens next door - then you will love this hotel.

WOULD NEVER STAY HERE AGAIN!!!

Leisure Family

4/10

Poor

10 Sep 2025

Carolina

Disappointing Stay, Cleanliness Issue

My two-night stay at this hotel was a disappointing experience, and I cannot recommend it due to significant cleanliness problems that overshadowed any positive aspects.
The most significant problem was the hotel's cleanliness. The lobby had a strong, dusty odor, and the counters were so grimy that my finger turned black after I touched them. The air quality was so poor that it caused a sharp pain in my throat on the first night, making me rush through the lobby to avoid the dust.
The shuttle service was another major letdown. The schedule was completely impractical for a full day at Universal Studios, with a single morning trip and an early evening pickup that didn't align with the park's hours (9 a.m. to 7 p.m.). This forced us to pay for expensive parking, a frustrating and unexpected expense that completely defeated the purpose of a key hotel amenity.
On a positive note, the staff was genuinely nice, and the breakfast exceeded expectations. The variety was impressive, with everything from scrambled eggs and sausage to pancakes and fresh fruit, making it a pleasant highlight of the stay.
Ultimately, the significant issues with cleanliness and the impractical shuttle service were too much to overlook. I would not recommend this hotel and will not be returning. The positive aspects couldn't outweigh the fundamental problems, leaving a lasting negative impression.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Igor

Check in was easy, the attendant was kind and explained everything, the room was clean, had cartoon channels on the TV and it is very close to Universal Studios, you can walk there.

Self

8/10

Excellent

02 Sep 2025

Joseph

Very close to Universal studios. Shuttle pickup is before 8am, so we kept missing it :) But Uber was only about $5

Leisure Family_with_children

10/10

Exceptional

02 Sep 2025

Sean

100%

10/10

Exceptional

01 Sep 2025

Reesa

Safe, clean and great staff

10/10

Exceptional

30 Aug 2025

Carlos

Easy checking and check out. Very convenient location and easy access to Universal.

Leisure Family

10/10

Exceptional

28 Aug 2025

Marsha

Great,great,great!

Leisure Family

10/10

Exceptional

28 Aug 2025

Suzanne

Great breakfast included every morning > staff very friendly > clean and safe > front desk clerk helped me get an Uber to the airport > would definitely stay again!

Leisure Partner

10/10

Exceptional

26 Aug 2025

Shana

The rooms are clean and spacious with contemporary decor. The location is great, less than a 5 minute walk to a bunch of restaurants and super close to Universal. The included breakfast was good. We requested an extra blanket, and they had it to our room in minutes. It’s an excellent value for the price.

Leisure Partner

2/10

Poor

26 Aug 2025

Verified traveler

Roaches everywhere!!!

Had 3 rooms and all of them had a lot roaches. They wanted to give me a 4th one, but i declined it. Saw some roaches in the hallway too.
Had mold on bathrooms.
Ask for a booking cancelation and hotels.com decline my cancel request, suposedly because the hotel management didnt approve it.

8/10

Excellent

25 Aug 2025

Richard

Great Location and Clean

Great location very clean free breakfast and no parking fee!

Friends_and_family Friends

10/10

Exceptional

17 Aug 2025

Daniel

Staff

Professional and great cleaning staff.

Business

6/10

Pleasant

13 Aug 2025

alma

The breakfast was not great, during the time I stayed the pool was dirty, there was a smell from the carpet and finally I noticed there were cleaning it. Housekeeping was good.

Leisure Family

4/10

Poor

09 Aug 2025

Ashley

I have stayed at several hotels and this one was by far the worst. I had booked a double queen family suite and upon entering the room we noticed that it had double full beds. Upon mentioning that to the staff i was informed that they do not provide queen size beds even though I showed that was what we booked. Called corporate and was told that the front desk would be in contact to correct this. Nobody called us back. Be prepared to provide your own hand soap because they do not. The shower curtain was missing the inner plastic lining so no matter what the floor got all wet. It was also old and torn. There was no anti slip stickers on the tub floor either.

Leisure Family

8/10

Excellent

02 Aug 2025

Verified traveler

Had a nice stay. Love how close it is to Universal and that there's a shuttle to take if you want. Rooms were decent, bathroom was a little dirty. Beds were very comfortable. Staff was very friendly and helpful. Would stay here again.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Melinda

I would stay here again. Safe, clean, friendly, affordable. Staff was helpful and polite. No critters. We walked to Universal Studios which saved parking fees and no hassel. We didn't use the pool, but we didn't go to Orlando for a hotel pool, we went for Universal. Bfast was decent, got full. There's. Walgreens and Kpot restaurant in walking distance, which are super convenient

Leisure Family

6/10

Pleasant

31 Jul 2025

Naomi

Shuttle was limited, Breakfast was limited.

8/10

Excellent

30 Jul 2025

Patrick

Unfortunately for this particular location the weather was extremely hot. So when we decided to cool off in the hotel pool we quickly realized it was not sanitary or been cleaned in awhile. It had not been touched for our entire 7 day stay.

Leisure

10/10

Exceptional

24 Jul 2025

Julia

Our stay was perfect during our visit to epic universe. Staff was really friendly. Great location.

Leisure Family

10/10

Exceptional

23 Jul 2025

Abigail

We have passes for our family of 5 ( kids age from 15-5) and stayed at this hotel first and loved it. Our next visit we made the mistake of going to a different hotel and it definitely made a difference in our experience. The staff is very friendly, it’s accessible to the parks as well as shopping and restaurants, and the rooms were amazing!!!We will always stay at this hotel when we come to Orlando!

Friends_and_family Family

4/10

Poor

21 Jul 2025

Bridgette

Beware

We found a giant live cockroach in our room right when we entered. I asked to move rooms and was told they were all full, even though mere minutes prior he had asked me which floor I’d prefer (indicating there were rooms on each). He instead gave me $30 off one nights stay (we were there three nights). The bathroom was extremely disgusting with black mold looking substance all on the bathtub grout & in the toilet bowl. The beds were extremely uncomfortable, the pillows very lumpy, the mattress was stained. The air conditioner could barely keep up. The breakfast had extremely limited options. The only good thing about this hotel was the location which was extremely convenient to Universal and some good restaurants. I would not recommend or stay here again.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Mariela

Clean, quiet and safe property to rest after visiting the amusement parks

Leisure Family_with_children

2/10

Poor

17 Jul 2025

Lourdes

We had a terrible experience in our stay. Checking in the person at front desk, Braulio, made an offensive comment when my husband asked why was he asking for a credit card if the reservation was already paid for. Braulio replied; \"because if you get drunk you could wet the bed or break something and you get to pay for it\". What is he implying with that comment? Then, our keys to room 117 would not open the door. A gentleman from housekeeping went to front desk and brought us a new set of keys. That night around 12 midnight, someone opened our room door. I called front desk and was told our room appeared as vacant. It seems Braulio never completed the registration. We were asked to verify our information so that the registration to that room could be completed. This incident could have triggered a bad situation for us and the hotel. What would you do if someone enters your room in the middle of the night without an explanation? It could have resulted in a very bad incident. Luckily, the upper lock of the door was on but we were left with a very sour taste. We did not feel safe for the rest of the stay.

The only stars of our stay was housekeeping. Maria did our room and she was outstanding. Kudos to the gentleman from housekeeping who tried to help us when our keys to room 117 were not working.

4/10

Poor

11 Jul 2025

Ryan

You can do better

Went to check in at 4:30pm but for some reason the room wasn’t ready had to wait in the lobby for an hour. Not optimal after flying across the country. Also the shuttle runs twice once in n the morning before universal opens and once in the evening at 5:30 well before park closes. The shuttle is also super packed as it picks up from multiple hotels.

Friends_and_family Family

8/10

Excellent

04 Jul 2025

Darci

8/10

Excellent

29 Jun 2025

Darci

It was fine. Nothing special but decent value, easy to get to

Business_and_leisure Friends

10/10

Exceptional

25 Jun 2025

Leanne

Brief Over Night Stay

My family and I needed a one night stay before catching our flight. The front desk staff were very polite. The rooms were clean and the bed was comfortable.

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Wen

Well it's not spotless, but clean enough. Staff are polite, but service is ok. Free basic breakfast in the morning.
Parking is free, about 25min walk to universal studios. Uber ride is around 6buck(non busy hour). Few nice restaurants nearby and a Walgreens.

Leisure Family

8/10

Excellent

21 Jun 2025

Tiffany

10/10

Exceptional

16 Jun 2025

Yosmany

Everything Good

6/10

Pleasant