Name: Best Western Plus Universal Inn
Address: 5618 Vineland Road, Orlando, 32819, US

8/10

Excellent

26 Jul 2026

Costin

Good location
Free parking

10/10

Exceptional

19 Jul 2026

Rosanne

I stayed this weekend with my family and it was a really nice place. Beds were very comfortable, the only downside is the room has rug . Breakfast was really good, overall we really like the hotel

Family_with_children

8/10

Excellent

18 Jul 2026

Cristian

Nice staff

Partner

2/10

Poor

15 Jul 2026

Rosyl

The staff were not very helpful.

Family

8/10

Excellent

13 Jul 2026

Olena

We stayed just for one night, came late, fell asleep, wok up, had breakfast and left. The only thing, I would love to see more options for food, cause we saw that there is supposed to be some stuff but sadly there were nothing

Partner

4/10

Poor

13 Jul 2026

MUHAMMAD RAYYAN

Poor and not helpful staff especially the receptionist

Family

10/10

Exceptional

12 Jul 2026

Keith

Cleanliness and friendly staff. Excellent breakfast

Family_with_children

6/10

Pleasant

10 Jul 2026

lindsay

We chose this hotel for the close proximity to Universal because the website said they have a shuttle. They fail to mention that it runs once to the park in the morning at 8am and once back to the hotel at 5:30pm. Even though the parks don't close til 9. Seems like a waste of a shuttle to me. The beds we comfortable enough. The room itself was clean enough. The toilet in our room ran ALL day and night, our bathroom sink drained REALLY slowly, and the breakfast was pretty mediocre. We went down at 9:30 one morning when breakfast is advertised til 10 am. They had a few oranges left, no other fruits, no bread/bagels, no sausage. Just watery scrambled eggs, pancakes, 2 types of cereal, and some mini muffins. The other morning we were there was a bit better, but not much. They at least had sausage. The staff wasn't super friendly, the guy who checked us in barely said 2 words to us. We will likely not be staying here again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Brenda

Breakfast so nice, staff nice and very friendly, room clean, I will stay again

Family_with_children

2/10

Poor

30 Jun 2026

Rafael

Was bitten by a bed bugs. Horrible!!!

Family_with_children

6/10

Pleasant

29 Jun 2026

Stuart

The location was good, we walked to universal. Bed was comfy and room was spacious. Property was clean but a bit tired overall. Breakfast was reasonable.

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Claudia

Rooms are nice. My complaint is in regards to the shuttle to Universal. I was in the breakfast area looking directly at the lobby and front door waiting for the driver to show and let us know when he would be leaving.
I never saw anyone and 5 minutes after the scheduled time, I asked the receptionist about it. She rudely told me the driver had already left. I told her I didn’t see anyone and she lied telling me the driver made an announcement as he walked through the lobby.
Her lack of empathy really shocked me and I couldn’t believe she would blatantly accuse me of missing the shuttle. Completely started my day off with my children on a negative note.
The shuttle runs once in the morning and once in the evening. The hotel offers free shuttle service, which is one of the main reasons I chose to stay there. The evening pick up is at 5:30 which I found confusing because the parks close at 9:00. Ended up spending more money getting an Uber.
Don’t use this hotel if you are hoping to get a ride to Universal.

10/10

Exceptional

27 Jun 2026

Lydia

Very clean friendly staff breakfast was excellent and plenty of parking. Wood definitely stay again.

Partner

10/10

Exceptional

23 Jun 2026

Tanya

My boyfriend and I had a recent stay. I think one of the main highlights is that the staff was very accommodating and willing to help. We really appreciate that.

Partner

10/10

Exceptional

20 Jun 2026

Beverly

Excelente ubicación! A minutos de universal
Muy atentos
Es la tercera vez que hospedo ahí

Family

10/10

Exceptional

20 Jun 2026

Alan

Clean room, good breakfast.
Parking is a bit iffy. Had to park quite a distance away because of all the restaurants near by.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Randy

Property was great. Rooms cleaned everyday. Staff were helpful and very polite. Very close to Universal if want to walk. Only complaint is that they need more shuttle return times for people who want to come back to hotel earlier than 5:30. Definitely would stay here again

Partner

10/10

Exceptional

13 Jun 2026

Nancy

Hotel was good restaurants nearby in walking distance close to universal above all. The only problem is the shuttle although it’s provided by the hotel it only has a certain time of the day it runs from 8-5:30. Everything else is in the hotel was good.

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Rita Sharon

The property is clean, but the linen smell bad and its itchy.

10/10

Exceptional

10 Jun 2026

Ulzhan

They have free parking lot, nice breakfast and the stuff working in front desk was nice.

Family

4/10

Poor

08 Jun 2026

Ujjwal

Very average hotel. Breakfast is very basic.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Heather

This is our go-to hotel anytime we visit Orlando. Location is perfect. Walking distance to Universal.

Partner

2/10

Poor

05 Jun 2026

Lindsey

The breakfast was awful. The rooms were clean for the most part. They gave clean towels often. They were walking distance to Universal which was awesome. HOWEVER my daughter left her tablet plugged in the wall. When we returned the tablet was busted. They broke the screen looked like they stepped on it which was ridiculous since it was left on the bed. The management offered ZERO help. They didn’t seem to care, everyone passed it off as someone else’s problem. We had the do not disturb on the door. We know it was housekeeping who did it. The day before they were “cleaning” in the room next to us for like 3 hours. Must of really been a mess for that long of a clean. The lack of empathy, respect and accountability made our stay absolutely the worse. An apology and accountability can go a long way for a customer.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Beverly

Muy buena ubicación!!
El desayuno aunque es casi lo mismo todos los días es muy rico y variado. No es continental. El personal muy atento.
Las habitaciones son muy cómodas en especial la suite familiar. Excelente!!

Family

8/10

Excellent

03 Jun 2026

Erika

Good place to stay 👍☺️👍

Family

4/10

Poor

31 May 2026

Manuel

Breakfast was just average. Too many people and not enough tables available. The selection was also quite limited. It was acceptable, but not a highlight of the stay.

Family_with_children

8/10

Excellent

25 May 2026

Girlie

Clean room, staff are friendly, breakfast is fine,but same menu bf every morning. It would have been better if there's variety of choices.

Partner

10/10

Exceptional

21 May 2026

Mauricio

Good experience clean room

Self

8/10

Excellent

19 May 2026

Jean

Todo bien. Lo único es el desayuno que es algo limitado en cuanto que no hay de variedad.

Partner

10/10

Exceptional

18 May 2026

Crisanto

breakfast and parkinf... staff very helpful

8/10

Excellent

09 May 2026

Yusmila

Very clean, good pillows and mattress. It is very close to Universal and Island of Adventure, just a 0.5 miles, a 30 minute walk. It is a little far from Epic Universe, not able to walk there. The location is very good with a lot a restaurants in the area. Some of the things I did not like was the shuttle only goes to Universal once a day at 8 am and picks you up from Universal at 5:30 pm. Breakfast is daily from 7am to 10 am but it is not very good. They only provide eggs, sausage, yogurt, juice, not very good pancakes and some potatoes. It is the same breakfast daily no bacon or waffles. By the time you have breakfast at 7 am you hardly have time to get ready to get the shuttle to Universal. Overall I would give it a 7 out of 10 due to the good location if you are going to Universal or Island of Adventure, good beds and pillows.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Keith

Everything was excellent

Friends_and_family Family

8/10

Excellent

08 May 2026

Cierra

There was one specific front desk person who was amazing, he always greeted us with a smile even when we had to reset our keys like 1,000 times.
He made our stay worth it.
If you have an electric mobility scooter their shuttle to universal will not be able to accommodate it. Luckily with them being so close to the park it was okay to just drive the scooter itself to the parks.
Just know you will have to figure something else out for transporting it to and from the parks :)
They have one shuttle leaning around 8 am and coming back around 5:30 no other options are available at the time of our stay.

Friends

6/10

Pleasant

03 May 2026

Kayla

Breakfast was good typical Best Western Breakfast, Parking is very limited especially if u arrive later in the night, The staff were courteous and helpful,

Our room on the other hand
Dirty Bathroom, (glad I bring my own cleaning supplies) Hair on the towels, stains the tub, toilet paper holder holding up one of the handles in the bathroom, seating chair was full of hair and dirt, not a good room from a BW property

Family_with_children

4/10

Poor

30 Apr 2026

Shaprina

There were small roaches in the room, a bad odor when we first arrived (apparently from the carpet and the air conditioner), and the tub was rusted. The breakfast was okay.

Family

8/10

Excellent

29 Apr 2026

Teri

The breakfast was good even tho it was pretty much the same each day. Very helpful and cordial staff. Really liked the location.

Family

6/10

Pleasant

29 Apr 2026

Rob

Poor supply at breakfast..by 830 had to ask for items..rooms need update..staff was pleasant

Partner

6/10

Pleasant

27 Apr 2026

Hrant

Breakfast was very meager. Easy thing to fix with some breakfast potatoes and fresh fruit.

10/10

Exceptional

26 Apr 2026

Cole

breakfast was delicious. I just wish waffles would have been served during the week and not just on the weekends. Other than that, it was an excellent stay

Family_with_children

6/10

Pleasant

26 Apr 2026

DALE

The staff were all absolutely wonderful! Great parking and so many food choices within a 5 min walk. Universal is very close either by car or a short walk. The hotel is older but ok although we had several issues with the bathroom. It was very hard to get hot water in the mornings, the toilet didn’t flush well and we had issues with it backing up. Overall the location is fantastic, staff is extremely helpful and nice but the hotel itself is dated and the carpets could use a good clean. Overall fine for a short stay!

Partner

8/10

Excellent

26 Apr 2026

Devki

Breakfast was plentiful and consisted eggs, sausages, yogurt, cereal, breads, pan cakes and waffles, juices, coffee and milk. Parking was easy. Only issue in my room was that the shampoo and conditioner dispensers were mounted about six feet above floor. Hot water was not consistent. Overall the property felt quite safe. There are several eateries close by.

Self

6/10

Pleasant

25 Apr 2026

Shirley

Multiple bkfst machines broken. Could have had more of a variety. Parking very limited.

8/10

Excellent

22 Apr 2026

Gabriel

Staff needs more training and to be more professional when dealing with the clients

Friends

10/10

Exceptional

18 Apr 2026

Alex

Best walk to Universal (diagonal through parking lot)! Breakfast is big and great; eggs and sausage are gluten free. Celiac wife did fine for 4-day trip. Consistently friendly staff.

Partner

10/10

Exceptional

12 Apr 2026

Krystal

Breakfast was fresh each morning. Good variety! Staff was attentive. Parking was plentiful and free, which is a plus. Room was clean and beds were comfortable. Did not use the pool as it was rainy during our stay. The hotel shared a parking lot with other businesses. Millers ale house is in walking distance. Universal studios is a short drive away. Really enjoyed my stay. Only had one shuttle to universal though that left at 8AM and returned at 5:30. I used my own mode of transportation for that reason.

Family_with_children

2/10

Poor

10 Apr 2026

Nichelle M

Rude check in Person.Dirty pool. Have to keep asking for toiletries. Breakfast constantly ran out and have to keep asking for refills…making you wait very long. Unfriendly staff.

Family_with_children

10/10

Exceptional

09 Apr 2026

Javier

Hotel was in excellent conditions, staff very friendly, breakfast was good. Very nice hotel to stay when you’re in Orlando, close to everything.

Friends

10/10

Exceptional

09 Apr 2026

Maria

Loved the rooms. The location! Staff very friendly

Family_with_children

6/10

Pleasant

07 Apr 2026

Kassie

Clean room, staff very kind and helpful, near restaurants a drug store, nice breakfast, only downfall is misleading transportation to Universal. Only one transport to main Universal hub at 8am and back from main hub at 5:30pm. Wish I would’ve known I could’ve paid the $70 for parking towards a hotel with more transport and saved on parking…

8/10

Excellent

05 Apr 2026

Amanda

Plenty of restaurants and a Walgreens close by

8/10

Excellent

31 Mar 2026

Francisca

Parking ( when you go out and come back it’s not easy to find a spot

Family_with_children

8/10

Excellent

31 Mar 2026

Christopher

Little pricey for what it is. But it’s very close to universal studios so this was expected

Business

10/10

Exceptional

27 Mar 2026

Alex

Best walking location for Universal! Cut through a long parking lot and your right at the walking bridge. The breakfast was diverse (eggs, sausage, pancakes, yogurt, muffins, oatmeal, cereal, etc.). Friendly, professional staff. Very clean.

Partner

10/10

Exceptional

26 Mar 2026

Harshil

Clean room. No complaints

Family_with_children

8/10

Excellent

24 Mar 2026

VASANTHA KUMAR

Responsive staff

10/10

Exceptional

22 Mar 2026

Edith

I loved staying here. The room was spacious, clean and it smelled so good. The beds were comfortable to sleep on and the mattresses look new. Yes i looked for bugs 😆NO BUGS. the bathroom also was very clean. The breakfast was good too,we even had eggs and sausages. The coffee is very hot and available around the clock. It situated in a very convenient place, alot of places to eat walking distance. I felt safe which ia a big plus...the smallest thing that was inconvenient was the parking, it was a wait before i could find a spot. Yes i keep it at 4☆☆☆☆. And yes i will be returning soon. Thank you for caring about the customer.

Family_with_children

10/10

Exceptional

21 Mar 2026

Melissa

Great place close to Universal. Only thing to note is that the shuttle only runs to and from the park once a day.

10/10

Exceptional

21 Mar 2026

Armando

Met our expectations

10/10

Exceptional

21 Mar 2026

Al-siran

.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Stacia

Plenty near by and great farm fresh yougart for breakfast.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Erika

Easy and friendly stay - I'll be back!

8/10

Excellent

16 Mar 2026

Bernadette

This hotel advertises free shuttle, however there is only one time. 8am and 5:30pm. Most people are not done with the parks at 5:30pm. If you do not have a car, I recommend staying elsewhere

10/10

Exceptional

15 Mar 2026

Destiny

The room was clean but it seems they were renovating

Partner

8/10

Excellent

14 Mar 2026

Jeff

Nice

Family

10/10

Exceptional

13 Mar 2026

John

Good

6/10

Pleasant

12 Mar 2026

Michael

Nothing

Self

6/10

Pleasant

09 Mar 2026

Sean

This hotel has gone

8/10

Excellent

07 Mar 2026

Miguel

AC kept room cool but made noise. Shower water pressure was not good and barely came out.

Self

8/10

Excellent

05 Mar 2026

ALEJANDRO A

Hotel needs maintenance the carpets are in bad condition. Water leaks..the front desk needs a course in customer service.

Family

2/10

Poor

04 Mar 2026

johnny p

Dated bathroom, looks like a motel

8/10

Excellent

03 Mar 2026

Pamela

Stayed for one night to see a show at Hard Rock Live. Comfy beds, good A/C. Clean & quiet. Complimentary breakfast was great. Only disappointment was the shuttle. We were advised upon check-in that the shuttle only runs one time per day. 8:00am to Universal Studios only. We were hoping to avoid the Uber fees to get to Citywalk in the evening but were not able to use the shuttle for this purpose.

2/10

Poor

26 Feb 2026

Walter

The room smells very bad …
Bathroom : broken, tub dirty
I do not recommend this hotel

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

PATRICIA

staff was very courteous

Self

4/10

Poor

24 Feb 2026

Ifat

Rundown facilities and hotel room.

Partner

4/10

Poor

20 Feb 2026

David

The room itself was ok, but the bathroom needs some major work. The bathroom fan does nothing. There’s mold growing on the ceiling likely from the bathroom fan not doing anything.

10/10

Exceptional

18 Feb 2026

Sisto Andrea

Room was clean and staff was awesome.

Partner

10/10

Exceptional

10 Feb 2026

Mark

Clean

10/10

Exceptional

02 Feb 2026

Elizabeth

The hotel was clean. Steve was friendly. Breakfast was good. Easy on off the highway.

10/10

Exceptional

28 Jan 2026

Amanda

Great staff, clean room. Very close to Universal. Would stay again.

The bus to Universal leaves once a day early so make sure to plan if you are going to use it for transportation

Leisure Partner

6/10

Pleasant

27 Jan 2026

Amber

Shower caulking was dirty and peeling, breakfast was really lacking, first day ran out of waffles, 2nd day ran out of sausage, and cereal, elevator broke down but thank God we checked out that morning. Front desk night staff was very nic

6/10

Pleasant

24 Jan 2026

Josie

The room was over sprayed with deodorizer like it was covering up another smell. There was also an air scrubber sitting outside the room. They performed loud work on the drywall on our wall which was loud when trying to relax. I’m assuming there was water intrusion of some sort but was sick to my stomach due to the smell of the room.

Leisure Family

10/10

Exceptional

23 Jan 2026

Ana

Clean rooms and clean smell.
Can walk to restaurants and pharmacy
Modern furniture , microwave , and refrigerator

10/10

Exceptional

18 Jan 2026

Brandy

Employees were very friendly and helpful. Hotel was clean and updated. Walking distance to universal Studios, but also had a great shuttle to the parks. Would definitely recommend!

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Kelly

Room was ok condition, staff was very nice. Breakfast was ehh. Great location for Universal and the Kobe Japanese restaurant is within walking distance and is delicious!!

10/10

Exceptional

11 Jan 2026

Scott

Staff was more than happy to accommodate anything we needed. Was within walking distance to Isle of Adventure and Universal Studios.

Leisure Family

6/10

Pleasant

03 Jan 2026

Trish

The rooms smelled musty and the refrigerator in one of the two rooms I had was filthy as if it hadn't ever been cleaned. The breakfast did not offer much but was okay. The location, though, was excellent. It was an easy walk to Universal.

Leisure Family

6/10

Pleasant

01 Jan 2026

Yuvaraj

Old and not maintained well, poor breakfast quality.

Leisure Family

4/10

Poor

29 Dec 2025

Renee

I would not recommend this hotel. For the price, the room is very dated and worn, has a terrible musty smell, and the “free breakfast” was quite sad. Morning coffee is very important to me and the coffee at the hotel is supplied from an electronic machine that looks like it hasn’t been cleaned since it was installed 20+ years ago. The shuttle to Universal only runs at 7:55am and 5:45pm. So you will be walking or driving unless you want those 2 times. Stay elsewhere.

Leisure Family

2/10

Poor

28 Dec 2025

Lynn

This place is the worst, first the shower is so small the tub you can’t even have a bath unless you are a child with minimal water. You have to get a new room key every time you leave the key gets deactivated. If you are a smoker you will be good, the smell of smoke is not for me. The breakfast was awful, food running out no service. I call down for assistance no one will answer the phone. I wouldn’t stay here if it was free don’t waste your money.

Leisure Family

2/10

Poor

27 Dec 2025

YI

First night the bottle of body wash was empty and asked front desk to refill it. Till second night it was still empty even there was the house cleaning service in the day. Asked again, then front desk did it and said you didn’t told me. Third night the toilet was clogged and called the front desk at least 6 times with no answer. I have to go to front desk and he gave me a tool to do it by myself. Bad experience! No stay here again! The hotel is old and found several bugs, , , the restroom is high humidity, , ,

6/10

Pleasant

27 Dec 2025

Michiel

It was an okay place to stay. Easy access to universal

8/10

Excellent

26 Dec 2025

Prem

Old but clean property, closer to universal studios theme parks. Free parking and also has shuttle to universal studios once at 7:50 am and around 5 pm back from there. Breakfast could be better as they served the same menu all 4 days we stayed,even during the Christmas day they didn't try to introduce anything new

Leisure Family_with_children

8/10

Excellent

21 Dec 2025

FERNANDO

For the price, the breakfast food was very disappointing.

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

nancy

Not was I was expecting.