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Universal Loews Portofino Bay Hotel
Orlando Area - Florida - FL · United States
5601 Universal BoulevardView location
9.2/10Excellent1,000 Reviews
Cleanliness9.4/10 9.4
Service9.4/10 9.4
Comfort9.4/10 9.4
Condition9.0/10 9.0
Amenities9.4/10 9.4
See all ratings- Business hotels
- Hotels with spa
- Family hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Universal Loews Portofino Bay Hotel
Relax in beautiful, timeless surroundings inspired by the seaside village of Portofino, Italy. Wonderfully appointed rooms and suites combine with delights of every flavor to create the perfect family escape at Loews Portofino Bay Hotel.
And there’s another treat—guests also enjoy a host of the most exclusive Universal Orlando hotel benefits.
Guests of select hotels can get to the fun faster and enjoy shorter wait times with FREE^ Universal Express Unlimited ride access at Universal Studios Florida and Universal Islands of Adventure (Valid theme park admission required; select attractions.
Not valid at Universal Volcano Bay or Universal Epic Universe. ) Fun, free and easy is how guests of Universal hotels get to the parks and back with free transportation.
Show less
Park Renovation Notice: Universal Volcano Bay will be closed for maintenance beginning October 26, 2026, with a current planned reopening on or before April 1, 2027. Dates are subject to change.
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express.
Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay.
Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the Express queue for a participating ride and attraction.
Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.
Located in Orlando (Florida Center), Universal’s Loews Portofino Bay Hotel is within a 15-minute walk of Universal Orlando Resort and Universal CityWalk. This family-friendly hotel is 0.3 mi (0.5 km) from Universal Studios Florida and 2 mi (3.2 km) from Universal’s Islands of Adventure.
Stay in one of 750 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Orlando? This hotel has facilities measuring 42000 square feet (3902 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
Anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
Professional property host/manager
Pets allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
-
You need to know
- Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-out is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply ^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults, and USD 5 to 20 for children
- Covered self parking fee: USD 36 per night (in/out privileges)
- Valet parking fee: USD 45 per night (in/out privileges)
- Pet fee: USD 147 per accommodation, per stay
- Service animals are exempt from fees
- In-room microwave fee: USD 15 per night
- Rollaway bed fee: USD 39.38 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Universal Orlando Resort
0.5 km / 0.3 mi
Universal CityWalk
0.8 km / 0.5 mi
Universal Studios Florida
1.1 km / 0.7 mi
Universal’s Islands of Adventure
1.3 km / 0.8 mi
Orlando International Premium Outlets
1.6 km / 1 mi
Shoppers World Shopping Center
1.7 km / 1.1 mi
The Wizarding World of Harry Potter™
1.8 km / 1.1 mi
Orlando Outlet Marketplace
2 km / 1.2 mi
Fun Spot America
2.4 km / 1.5 mi
Capone's Dinner Show
2.5 km / 1.5 mi
Universal’s Volcano Bay
2.6 km / 1.6 mi
Pirate's Dinner Adventure
3.2 km / 2 mi
Titanic: The Experience
3.3 km / 2 mi
CoCo Key Water Park
3.5 km / 2.2 mi
Bill Frederick Park
3.6 km / 2.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 705
- Number of floors (main building): 7
- Suites: 45
- hotel
- Airport
- Entertainment Area
- Wheelchair-accessible
- Car parkExtra charge
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
Show 50 more facilities & services
- Mobile phone coverage
- Wi-fiExtra charge
- Car hire
- Secure parkingExtra charge
- Valet parkingExtra charge
- Room service
- Laundry service
- Babysitting serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Currency exchange facilitiesExtra charge
- Lift access
- Shop
- Terrace
- Concierge
- Sun terraceExtra charge
- Gym
- Luggage room
- Clothes dryer
- Private pool
- Towels and bed linenExtra charge
- Café
- Bar
- Restaurant: 5
- Non-smoking area
- Smoking area
- Highchairs
- Poolside snack bar
- Conference room
- Business centre
- Outdoor freshwater pool: 3
- Outdoor heated pool: 2
- Sun loungers
- Parasols
- Children playgroundExtra charge
- Kids’ club
- Entertainment programme for adults
- Game room
- Hot tub
- Breakfast
- Set menu lunch
- Set menu dinner
- Non-smoking establishmentExtra charge
- Minimum check-in age: 21
- Fitness
- BocceExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
QUADRUPLE CLUB TWO QUEEN BEDSQUADRUPLE • CLUB TWO QUEEN BEDS • 1 Bedroom • 45 m²QUA.2Q-CB
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- CLUB TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Desk
- Alarm clock
- Pay movies
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
Show all 18 amenities
- Central heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
Facilities with extra charge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
- Microwave
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Loews Portofino Bay Hotel
QUADRUPLE CLUB TWO QUEEN BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- CLUB TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q-CB
Room amenities
- Cable TV
- Desk
- Alarm clock
- Pay movies
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
- Central heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
Facilities with extra charge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
- Microwave
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • Accessible • 41 m²ROO.H6-2
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Shower
- Direct dial telephone
- TV
- Minibar
- Tea and coffee making facilities
- Ironing set
- Centrally regulated air conditioning
- Central heating
Show all 18 amenities
- Wake-up service
- Wi-fi
- Alarm clock
- Desk
- Cable TV
- Pay movies
- Wheelchair-accessible
- Safe
- Bathroom
- Hairdryer
Facilities with extra charge
- Fridge
- Microwave
- Toiletries
- Bathrobes
- Satellite TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Loews Portofino Bay Hotel
Room Accessible
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6-2
Room amenities
- Shower
- Direct dial telephone
- TV
- Minibar
- Tea and coffee making facilities
- Ironing set
- Centrally regulated air conditioning
- Central heating
- Wake-up service
- Wi-fi
- Alarm clock
- Desk
- Cable TV
- Pay movies
- Wheelchair-accessible
- Safe
- Bathroom
- Hairdryer
Facilities with extra charge
- Fridge
- Microwave
- Toiletries
- Bathrobes
- Satellite TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE BAY VIEW KING BEDTRIPLE • BAY VIEW KING BED • 1 Bedroom • 41 m²TPL.BV-KG
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- BAY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Minibar
- Tea and coffee making facilities
- Ironing set
Show all 18 amenities
- Centrally regulated air conditioning
- Central heating
- Safe
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Pay movies
- Alarm clock
- Desk
- Bathroom
Facilities with extra charge
- Fridge
- Microwave
- Toiletries
- Bathrobes
- Satellite TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Loews Portofino Bay Hotel
TRIPLE BAY VIEW KING BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- BAY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: TPL.BV-KG
Room amenities
- Cable TV
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Minibar
- Tea and coffee making facilities
- Ironing set
- Centrally regulated air conditioning
- Central heating
- Safe
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Pay movies
- Alarm clock
- Desk
- Bathroom
Facilities with extra charge
- Fridge
- Microwave
- Toiletries
- Bathrobes
- Satellite TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • Accessible • 41 m²ROO.H6-1
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Safe
- Central heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- Minibar
- TV
Show all 18 amenities
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Wake-up service
- Pay movies
- Alarm clock
- Desk
- Cable TV
- Wi-fi
Facilities with extra charge
- Microwave
- Fridge
- Satellite TV
- Toiletries
- Housekeeping
- Bathrobes
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Loews Portofino Bay Hotel
Room Accessible
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6-1
Room amenities
- Wheelchair-accessible
- Safe
- Central heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Wake-up service
- Pay movies
- Alarm clock
- Desk
- Cable TV
- Wi-fi
Facilities with extra charge
- Microwave
- Fridge
- Satellite TV
- Toiletries
- Housekeeping
- Bathrobes
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 60 m²QUA.ST
Room overview
Non-smoking room- Room size
- 60 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- TV
- Cable TV
- Desk
- Alarm clock
- Pay movies
- Wake-up service
- Wi-fi
- Wheelchair-accessible
Show all 18 amenities
- Safe
- Central heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- Minibar
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
Facilities with extra charge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
- Microwave
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Loews Portofino Bay Hotel
QUADRUPLE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 60 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Room amenities
- TV
- Cable TV
- Desk
- Alarm clock
- Pay movies
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
- Central heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- Minibar
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
Facilities with extra charge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
- Microwave
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 41 m²QUA.2Q
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Central heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- Minibar
- Bathroom
- Shower
- Hairdryer
Show all 18 amenities
- Direct dial telephone
- TV
- Cable TV
- Desk
- Alarm clock
- Pay movies
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
Facilities with extra charge
- Microwave
- Fridge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Loews Portofino Bay Hotel
QUADRUPLE TWO QUEEN BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q
Room amenities
- Central heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- Minibar
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Cable TV
- Desk
- Alarm clock
- Pay movies
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
Facilities with extra charge
- Microwave
- Fridge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE GARDEN VIEW KING BEDTRIPLE • GARDEN VIEW KING BED • 1 Bedroom • 41 m²TPL.GV-KG
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- GARDEN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Direct dial telephone
- Cable TV
- Desk
- Alarm clock
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Pay movies
Show all 18 amenities
- Ironing set
- Tea and coffee making facilities
- Minibar
- TV
- Bathroom
- Shower
- Hairdryer
- Safe
- Central heating
- Centrally regulated air conditioning
Facilities with extra charge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
- Microwave
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Loews Portofino Bay Hotel
TRIPLE GARDEN VIEW KING BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- GARDEN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: TPL.GV-KG
Room amenities
- Direct dial telephone
- Cable TV
- Desk
- Alarm clock
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Pay movies
- Ironing set
- Tea and coffee making facilities
- Minibar
- TV
- Bathroom
- Shower
- Hairdryer
- Safe
- Central heating
- Centrally regulated air conditioning
Facilities with extra charge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
- Microwave
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE DELUXE KING BEDTRIPLE • DELUXE KING BED • 1 Bedroom • 45 m²TPL.DX-KG
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Alarm clock
- Desk
- Cable TV
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
Show all 18 amenities
- Tea and coffee making facilities
- Ironing set
- Minibar
- Centrally regulated air conditioning
- Safe
- Central heating
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Pay movies
Facilities with extra charge
- Toiletries
- Bathrobes
- Satellite TV
- Housekeeping
- Fridge
- Microwave
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Loews Portofino Bay Hotel
TRIPLE DELUXE KING BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: TPL.DX-KG
Room amenities
- Alarm clock
- Desk
- Cable TV
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Tea and coffee making facilities
- Ironing set
- Minibar
- Centrally regulated air conditioning
- Safe
- Central heating
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Pay movies
Facilities with extra charge
- Toiletries
- Bathrobes
- Satellite TV
- Housekeeping
- Fridge
- Microwave
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXE TWO QUEEN BEDSQUADRUPLE • DELUXE TWO QUEEN BEDS • 1 Bedroom • 45 m²QUA.2Q-DX
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Tea and coffee making facilities
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Cable TV
Show all 18 amenities
- Desk
- Alarm clock
- Pay movies
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
- Central heating
- Centrally regulated air conditioning
- Ironing set
Facilities with extra charge
- Microwave
- Fridge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Loews Portofino Bay Hotel
QUADRUPLE DELUXE TWO QUEEN BEDS
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q-DX
Room amenities
- Tea and coffee making facilities
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Cable TV
- Desk
- Alarm clock
- Pay movies
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
- Central heating
- Centrally regulated air conditioning
- Ironing set
Facilities with extra charge
- Microwave
- Fridge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE GARDEN VIEW TWO QUEEN BEDSQUADRUPLE • GARDEN VIEW TWO QUEEN BEDS • 1 Bedroom • 41 m²QUA.2Q-GV
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- GARDEN VIEW TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Ironing set
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Cable TV
Show all 18 amenities
- Desk
- Alarm clock
- Pay movies
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
- Central heating
- Centrally regulated air conditioning
- Tea and coffee making facilities
Facilities with extra charge
- Microwave
- Fridge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUniversal Loews Portofino Bay Hotel
QUADRUPLE GARDEN VIEW TWO QUEEN BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 41 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- GARDEN VIEW TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q-GV
Room amenities
- Ironing set
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Cable TV
- Desk
- Alarm clock
- Pay movies
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Safe
- Central heating
- Centrally regulated air conditioning
- Tea and coffee making facilities
Facilities with extra charge
- Microwave
- Fridge
- Housekeeping
- Satellite TV
- Bathrobes
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Universal Loews Portofino Bay Hotel
100
reviews shown
XIAOYU
like water taxi， express tickets
Linsey
We only had a short one-night stay, and sadly the weather limited our ability to fully enjoy the facilities, but it's a beautiful hotel. Beds very comfortable, and rooms and bathroom spacious. My only gripe is that parking is charged, for a high-end and cost property, I really feel like this should be included. As should a few bottles of water in the guest rooms.
Sarah
Excellent hotel with great amenities.
Elizabeth
Very comfortable beds & bedding.
Very convenient for Universal.
Billed as a 5 star but we judged it more of 4 star.
Lacked a calm, cosy bar next to reception at night. Had to go to a bar next to the harbour with a very noisy bar tender who loved the sound of his own voice (unless his boss? Was in the room)
We didn’t use the restaurants or pools.
A short walk to the main parks if cool enough or a wait for the boat. The boats stop if lightning is present so make sure you can do the walk if necessary.
Early access & fast pass to parks (but not Epic which wasn’t very clear).
A bit of a wait at reception & reception is echoing so was hard to hear.
Room number is texted to you with access to rooms with fast pass card but we only had data not text messages to our mobile so a back up email would have been preferred.
Don’t expect a lie in as the leaf blowers start early in the grounds.
Very convenient for Universal.
Billed as a 5 star but we judged it more of 4 star.
Lacked a calm, cosy bar next to reception at night. Had to go to a bar next to the harbour with a very noisy bar tender who loved the sound of his own voice (unless his boss? Was in the room)
We didn’t use the restaurants or pools.
A short walk to the main parks if cool enough or a wait for the boat. The boats stop if lightning is present so make sure you can do the walk if necessary.
Early access & fast pass to parks (but not Epic which wasn’t very clear).
A bit of a wait at reception & reception is echoing so was hard to hear.
Room number is texted to you with access to rooms with fast pass card but we only had data not text messages to our mobile so a back up email would have been preferred.
Don’t expect a lie in as the leaf blowers start early in the grounds.
ANDRES MIGUEL RIVERA
Clean room
Staff
Balcony
Staff
Balcony
Roxana
I selected this property for our family Summer vacation in July 2026. The ultimate decision to stay at Portofino was the convenience of being able to walk to all the Universal parks including City Walk. The taxi ride, the garden pathway, even the shuttles are all very convenient and easy to access. Keep in mind that Epic Universe requires you to be shuttled, as it is not in the same vicinity as the other parks.
Back to Portofino, there is an aroma that the entire hotel has. A very good one that welcomes you in. Everywhere you turn, this aroma follows you all the way to your hotel room.
The rooms are very spacious, for a family of four, we had plenty of wiggle room.
Very kid friendly establishment. Loved our 6-day stay. Very thankful for such an amazing experience.
Back to Portofino, there is an aroma that the entire hotel has. A very good one that welcomes you in. Everywhere you turn, this aroma follows you all the way to your hotel room.
The rooms are very spacious, for a family of four, we had plenty of wiggle room.
Very kid friendly establishment. Loved our 6-day stay. Very thankful for such an amazing experience.
David
Family trip.
Stunning hotel and setting with exceptional staff and facilities
Stunning hotel and setting with exceptional staff and facilities
Claire
We managed to check in at 9:00am, room was beautiful and well located, staff super friendly and really helpful. Fast passes were the icing on the cake and great deal booking with Expedia.
Amy
Absolutely gorgeous property, stayed for 1 night as a treat and already want to go back!! Super helpful, friendly staff and the underground parking was really useful too!
Linda
We absolutely love when the opera singers come out to entertain.. amazing!!!!
CHYA ERN
Room Far frm lobby
Trabajo
Siemplemente espectacular, cada detalle es finamente cuidado, el lago y su jardín espectacular, la comida no es tan buena es lo único a recalcar, las habitaciones con camas cómodas y espaciosas, la piscina algo divino. Volvería de nuevo pero estaba vez me quedaría más días.
Denaha
Good stay
Manuel
Excellent Hotel and Staff!!
Patrick
Very cool hotel. Very helpful staff. We stayed there for it's proximity to Universal parks which are accessible from the hotel by a free water taxi. They run often with very little waiting. Another perk is guest get the express passes which we loved especially on hot days.
Blanca
Teniendo en cuenta que la gente vuelve tarde de los Parques, los restaurantes deberian cerrar mas tarde. El restaurante de comidas rapidas dura mucho en servir…
Nia
Hotel is beautiful
All staff were amazing
Room is very spacious
Bathrooms need updating and would of preferred proper cups for coffee rather than cardboard cups
In walking distance to the parks and the water taxi was amazing
All staff were amazing
Room is very spacious
Bathrooms need updating and would of preferred proper cups for coffee rather than cardboard cups
In walking distance to the parks and the water taxi was amazing
Beverly
Awesome stay! Room was beautiful and the property had everything! I took off a star because they charge like 30 bucks for a cot and everything was so expensive. The staff were great and so helpful. I would stay again for the unlimited fast passes if we go back to Universal some day. Also, being able to check our bags and pick up the passes to go to the park early before our check in time was great!
Denise
Beautiful hotel, very competent staff and very clean inside and out. I HIGHLY recommend this hotel! You definitely get what you pay for.
LIZ
Loved staying here, however the pool with the beach sand was extremely dirty, there was hair, beach sand, particles everywhere in the water. We couldn’t stay in there for long because of how disgusted we were. They should really switch this up or at least clean it more often. The rooms were clean, the hotel itself was wonderful. Staff was okay, could have been more helpful. But overall loved our experience. I’d say it’s very family friendly. We’ve stayed at Loews pacific and would choose this hotel over them for cleanliness.
Philip
Fabulous hotel. Staff are very friendly and helpful and the added bonus of Express Lane access is well worth the uptick in cost.
Really handy location, close night to City Walk and the town older parks, whilst far enough away to feel away from the action.
Will be back again.
Really handy location, close night to City Walk and the town older parks, whilst far enough away to feel away from the action.
Will be back again.
Angelica
By far the BEST hotel ever
Arpit
Beautiful resort with an amazing vibe!
Miguel
Very good hotel, the staff was very friendly and welcoming.
Sara
Beautiful setting and the location and use of water taxi to city walk and the parks is excellent. The room wasn’t that big and I feel you are paying for the perk of the unlimited express passes. There was bottled water in the room, with an $8 price label attached. There was no turn down service and a basic coffee machine. We stayed at another hotel in the locality for a fraction of the price with a much larger room, same coffee machine and breakfast and car parking included.
We would stay again, but only for the perk of the passes.
We would stay again, but only for the perk of the passes.
Wendy
Very nice rooms and staff is very helpful if u needed anything. Just wish the walls weren't so thin. Could hear everything going on in the halls. Otherwise great hotel would recommend!
karen
We had a great time, my husband, kids and I. Very peaceful safe clean and accessible. I higly recommend this hotel. Great food options. We loved it completely.
wayne
Amazing place for the price, we'll equipped with good travel service to and from the parks
Maria
Amazing experience, easy to get and from the studios!
Jen
Great food options and very friendly staff. We arrived at 7:00 am and it was extremely busy, so be prepared for a line. A lot of people around us were frustrated, but honestly, with the perks offered, it felt worth it, just make sure to pack your patience.
We were pleasantly surprised to hear our room was ready at 7:30 am (which felt almost unheard of!). Since we were heading straight to the parks, we decided to check it out later. In hindsight, the early readiness was a bit of a red flag, especially considering the hotel staff checking us in had said the hotel was fully sold out the night before.
Unfortunately, the room didn’t seem to be cleaned very thoroughly. There was hair in the tub, small bits of garbage left behind, and the towels had visible makeup stains. It was a bit disappointing after such a great first impression and coming from such a high cost hotel stay
We were pleasantly surprised to hear our room was ready at 7:30 am (which felt almost unheard of!). Since we were heading straight to the parks, we decided to check it out later. In hindsight, the early readiness was a bit of a red flag, especially considering the hotel staff checking us in had said the hotel was fully sold out the night before.
Unfortunately, the room didn’t seem to be cleaned very thoroughly. There was hair in the tub, small bits of garbage left behind, and the towels had visible makeup stains. It was a bit disappointing after such a great first impression and coming from such a high cost hotel stay
Zachary
Friendly staff! Beautiful property!
Christine
Wonderful stay, beautiful pool areas and all things needed provided. A great stay
Katie
.
Clair
This is one of the most beautiful places I’ve stayed in Orlando. The staff are great and the rooms are beautiful. We’ve managed to get a bay view room each time we’ve stayed and I would highly recommend
David
Great transportation to and from Universal and Island of Adventures.
Thomas
Loved our stay! Easy access to the Universal parks as well as fabulous on-site restaurants and bars. So much fun!
Clyde
Great stay!
Shelbi
Beautiful property with kind and accommodating staff!
Jenny
Loved it
Yi
Check in took a little while around noon because all four staffs were tied up with various issues with other guests. The property was amazing. We really enjoyed the gelato shop and the scenic boat ride to the City Walk. Room is being serviced every other day which was a surprise to me.
Luis
Really great all around place to stay
Mildred
Booked the hotel for the express passes at the park, which worked well. Some of the housekeeping and maintenance was a little lacking. Staff were friendly, professional and helpful. Gardens looked beautiful, sadly we didn't have the weather to explore them. I definitely would not pay the money just for the hotel.
Hannah
Absolutely fantastic. We got an amazing room with a balcony overlooking the bay which was incredible
Jason
We booked a garden view on East Wing but got upgraded for my wife’s birthday to a harbour view which was stunning. The whole hotel is beautiful especially the harbour area, so calm and relaxing. The Thirsty Fish bar was really good and Sals market deli had really good food and large portions.
Kelly
Hotel is beautiful but the rooms need a little update and maintenance. It’s centrally located so transport to Universal City Walk Universal Studios and Islands of Adventure just a boat ride away. Quick ride to Epic as well, so super convenient. Overall I was pleased with our stay. With a little updating of the bathrooms and maybe adding a few amenities like free bottled water for the Kerig and/or a water filling station in the ice machine room, this would be a perfect 5 stars.
Derick
I want to give a shout out to this hotel, my son came down with food poisoning and they allowed us a later check out at no cost to give us time and somewhere to stay til our next hotel
Julie
Very clean.Staff friendly & helpful.Plenty of places on site to eat .Water taxi to Universal Studios or a short walk.Fee Express passes whilst staying as well
Joshua
Amazing property
CATHERINE
The Hotel was amazing, exactly what we wanted. Nice big clean room with a view of the lake and court Yard. The staff were very friendly and the express pass that is included was a great bonus. Great location to the parks with a boat ride or a 10min walk to City Walk.
Esme
.
Salma
Beautiful hotel but overpriced with no amenities. I guess you pay for the location as it’s a 15 min walk or 5 min ferry ride to universal.
SUNGHEE
.
Laura
My husband and I stayed here to celebrate our son’s 10th birthday. The biggest perk is definitely the Express Pass—it’s why we booked and it made a huge difference in our park experience and added real value to the stay.
That said, the hotel is pricey for what you get onsite. The rooms are spacious, but they do feel a bit dated for the cost. Service was good overall but not consistently exceptional. The restaurants and room service are average…not bad, but also not exceptional. The pool is also average…was looking forward to the hot tub…warm, but def not quite what I’d expect at a resort.
Overall, it’s a great choice if you plan to take advantage of the park perks—but not the best value if you’re looking for a luxury resort experience.
That said, the hotel is pricey for what you get onsite. The rooms are spacious, but they do feel a bit dated for the cost. Service was good overall but not consistently exceptional. The restaurants and room service are average…not bad, but also not exceptional. The pool is also average…was looking forward to the hot tub…warm, but def not quite what I’d expect at a resort.
Overall, it’s a great choice if you plan to take advantage of the park perks—but not the best value if you’re looking for a luxury resort experience.
Joseph
Staff was extremely helpful
Scott
Very nice. Conveniently located
Michael
Five out of five stars this place is great, especially since they give you the express passes well worth it
Timothy Daniel
Great room. No walk in shower.
Sarah
The hotel is in beautiful settings - as you approach it, either on foot or by boat, it is a real treat for the eye. The staff were very helpful and our room was well presented and spacious. It would have been helpful to have had access to the pool areas, which were unavailable due to “inclement weather”. The challenge with that is that there is very little else to do with kids when you’re staying in a hotel, so some thought about how to keep the pools open in the rain would be valued.
junaniel
so close and convenient if you’re going to the parks but i will say the walk to the garage is a big one be ready if you’re self parking
Claire
Excellent rooms and staff were helpful and friendly
Excellent facilities , loved the quilts on bed
Unfortunately an irresponsible pet owner allowed their dog to foul on our hallway which was dealt with by staff
Excellent facilities , loved the quilts on bed
Unfortunately an irresponsible pet owner allowed their dog to foul on our hallway which was dealt with by staff
Ronald
Great
Diane
The Club Lounge was lovely. I'm glad I booked a club level room. It was bright and clean and the people working there were friendly and accommodating. Good buffet breakfast and dinner each day.
Michele
Beautiful hotel and rooms with many dining options and lovely pools was worth for the express tickets to the parks
Lucy
Room wasn’t ready when we were told it was. Had to make up the sofa bed myself and call housekeeping for a duvet for that bed
Karen
Stayed for 1 night, what we saw and used was lovely, beds very comfy. Staff very friendly and helpful. Express pass made huge difference in the parks
Gillian
Great stopover for one night, we hit the universal parks using the fast pass benefits you get from staying at the hotel. The staff were lovely and friendly and helpful, the room was large, clean and comfy and the boat service to/from the parks was great.
Would recommend.
Would recommend.
Ivaylo
We had an absolutely wonderful stay at this hotel! From the moment we arrived, everything felt welcoming, clean, and beautifully designed. The atmosphere truly gives you that charming Italian vibe, making the whole experience feel like a mini escape to Europe.
The rooms were comfortable and well-maintained, and the entire property was spotless. We especially loved the peaceful walkways, the stunning architecture, and the cozy evening lighting—it creates such a relaxing and romantic ambiance.
The pool area was fantastic, perfect for both relaxing and enjoying time with family. Everything was well organized and never felt overcrowded.
What really made our stay special was the overall experience—the attention to detail, the atmosphere, and the way everything just felt easy and enjoyable. It’s a perfect place for a family getaway, a couple’s retreat, or simply to unwind and recharge.
We truly enjoyed every moment and would definitely come back again. Highly recommended!
The rooms were comfortable and well-maintained, and the entire property was spotless. We especially loved the peaceful walkways, the stunning architecture, and the cozy evening lighting—it creates such a relaxing and romantic ambiance.
The pool area was fantastic, perfect for both relaxing and enjoying time with family. Everything was well organized and never felt overcrowded.
What really made our stay special was the overall experience—the attention to detail, the atmosphere, and the way everything just felt easy and enjoyable. It’s a perfect place for a family getaway, a couple’s retreat, or simply to unwind and recharge.
We truly enjoyed every moment and would definitely come back again. Highly recommended!
Marisa
Excellent choice for visiting Universal Studios
Celia A
It is a beautiful place with great restaurants and a delightful Gelateria! It makes you feel like you are in Italy before heading over to the craziness of Universal.
Barbara
We rented the room with 2 Queen beds that fits 5 people. The room was big, spacious and very clean. We all loved it. The only thing we noticed was that there was no fridge, so we had to end up throwing away the meat that we bought for wraps and sandwiches to take to the park with us. Also, there was no exhaustion fan in the bathroom, which was an inconvenience. The restaurant with the buffet optional menu was fantastic! We all loved our stay very much.
Andrew Raymond
Very large property. Be prepared to walk
Maria
Excellent location and the staff is awesome
Steven
A bit under whelming, the water pressure and temperature in showers are disappointing.
Mishelle
Check in was quick and easy, lots of places to get food and drinks, water taxi for the parks.
Jennifer
Fabulous place. Expensive food and drink around the pool but the amenities and atmosphere make it worth it.
Loved it
Loved it
Kerry
Gorgeous rooms, helpful staff and the express passes were a life saver.
David
Beautiful hotel clean rooms. Pleasant staff. Great accommodations for a Universal vacation
Nikhil
Fantastic hotel and staff. A bit old school, but very clean and convenient for a Universal Studios trip. Was a bit disappointed that the express pass did not include Epic - but that's on me for not reading the fine print. Super helpful concierge too. Great experience.
Yvonne
They really did a turn around from last time I was there in 2021.
We had a beautiful room and everyone was just so friendly that worked there. It is our favorite hotel in universal
We had a beautiful room and everyone was just so friendly that worked there. It is our favorite hotel in universal
Justin
Great hotel layout, cool pools, and good restaurants
Trevor
The staff was outstanding from the moment we got out of the Uber to the time we had to head home. The room was amazing very clean, had a great view of the resort and nighttime fireworks and drone show.
GuangHong
Very nice hotel close to universal studios
Jeffrey
Large comfortable room.
Dominick
Everything was perfect
Gordon
Beautiful hotel. Stunning views a feastcforxthe eyes. Very cheerful and helpful staff. Beautiful rooms and well appointed. I would stay again in a heartbeat. 5 star service.
Philip
room was great and bigger than expected
brad
Excellent stay. Friendly staff, clean room, and a beautiful hotel. Definitely would stay here again!
Leigh
Room was clean bed comfortable staff friendly
Rodney
The room was clean, and most of the staff seemed very friendly.
Jingshu
front desk is good！
Angelica
I’ve stayed at all of the other Universal hotels and, based on this experience, I would not recommend the Portofino. We chose it primarily because it was the last Universal property we had not yet stayed at; however, I would not book it again.
The hotel layout is extremely confusing, with long, winding hallways that make navigation difficult—especially when traveling with a double stroller. In some cases, the closest elevators opened to single-door entrances or exits, which added to the accessibility challenges. Additionally, housekeeping carts were frequently left in the middle of the hallways, and because they are electric, they couldn’t be easily moved.
The rooms themselves were clean and well maintained. This feedback is based strictly on ease of navigation and overall accessibility, not cleanliness or service.
The hotel layout is extremely confusing, with long, winding hallways that make navigation difficult—especially when traveling with a double stroller. In some cases, the closest elevators opened to single-door entrances or exits, which added to the accessibility challenges. Additionally, housekeeping carts were frequently left in the middle of the hallways, and because they are electric, they couldn’t be easily moved.
The rooms themselves were clean and well maintained. This feedback is based strictly on ease of navigation and overall accessibility, not cleanliness or service.
Robert
The hotel is obviously quite old and really needs a refurbishment. The front desk people are poorly trained and several billing errors took forever to correct. The boat transfer to Universal is fine going in the morning, but terrible at night waiting 2 to 3 hours in line as so many people are attempting to return to hotel. The costs are inflated based on staying close to Universal. Everything costs more than expected or than it's worth.
Terry
Food and fruit options were great. The staff was outstanding! Thank you so much Ja, Robert.and Jessica for a wonderful experience, we felt so special!
Madar
The facility location is excellent , it is clean organized and the staff is nice . I loved the boat ride to universal parks which was very convenient.
The room however could be little bit more specious
The room however could be little bit more specious
Catherine
Excellent staff restaurants and rooms!
Nishi
It was so fancy and boating transport was excellent. Room service was exciting. All other service was excellent
Kamel
Thank you
Paul
Beautiful property, including the beautifully landscaped Villa pool. Room was very comfortable. Mama Della’s Ristorante was charming and the food was delicious. Buffet breakfast at Trattoria del Porto was also delicious but the chafing dishes didn’t keep the food hot enough. Our waiter, Bryan, was a gem!
michael
Room ready early to get on and enjoy day at the parks without disruption
Daniel
Excellent hotel, customer service, clean, beautiful facilities. Would go back again.
Location & surroundings
Universal Loews Portofino Bay Hotel
5601 Universal Boulevard, Orlando, United States
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Universal Loews Portofino Bay Hotel
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