Name: Hyatt House across from Universal Orlando Resort
Address: 5940 Caravan Court, Orlando, 32819, US

10/10

Exceptional

06 Aug 2026

Felicia

Rooms were clean. The staff is friendly.

6/10

Pleasant

06 Aug 2026

Jacques

The staff at the main lobby were very friendly and welcoming. The lobby was always clean and the public washrooms in the lobby were well maintained. Our room was also good throughout our stay, although the room bathroom and furniture could use some updating, especially for a name like Hyatt!

The pool area could use some maintenance and would benefit from having more than six lounge chairs available for guests.

Overall, the staff were excellent and the hotel is in a great location with easy access to nearby attractions

10/10

Exceptional

06 Aug 2026

Alven

.

10/10

Exceptional

05 Aug 2026

Luis

Nice stay

10/10

Exceptional

05 Aug 2026

Nomar Jeset

⭐️⭐️⭐️⭐️⭐️

10/10

Exceptional

04 Aug 2026

IRINA

It was our second time visiting, and we were quite satisfied with the facilities. The location was excellent, and the rooms were well-equipped.

4/10

Poor

03 Aug 2026

Luis

Despite certain areas needing improvement, the breakfast was impressive and exceeded expectations.

10/10

Exceptional

03 Aug 2026

Anna

Great location

10/10

Exceptional

02 Aug 2026

Sandra Moya

Clean rooms. Friendly staff.

10/10

Exceptional

02 Aug 2026

Allen

Muy buen servicio, me encanta que pueda dejar el vehículo en resguardo

10/10

Exceptional

31 Jul 2026

Jeffrey

We loved the pool and the full hot breakfast. The room was so spacious the the kitchenette was useful with a full fridge and microwave including dishes and silverware. The proximity of the hotel to the universal Orlando parks and attractions was awesome. The best part of the hotel was the staff and how customer service oriented they were. Service was impeccable from the front desk, housekeeping and management. It was great having the H Bar and food available in the evening by the pool. We will be back. Thanks. Jeff Schulz

6/10

Pleasant

31 Jul 2026

Richard

Front desk staff was great. The room felt dirty like it needed a deep clean. The furniture was damaged and the AC clunked like it was on its last leg. Breakfast over all was less than average. The potatoes were great. Why can no one make good coffee? The location was the main reason we went there. It is incredible convenient. Again front desk staff was great.

10/10

Exceptional

30 Jul 2026

Pardeep

Everything perfect

10/10

Exceptional

28 Jul 2026

APRIL

The staff were great. Good customer service

8/10

Excellent

28 Jul 2026

Vanessa

Room is clean. Staff is nice. Breakfast is good. But last ahuttle bus is a little bit early, at 9:20 pm and first come first serve; park close at 9pm, too rush. First day, we did not catch the free shuttle.

8/10

Excellent

27 Jul 2026

Jayce

Great convenient location to stay good breakfast

8/10

Excellent

27 Jul 2026

David

wrong room on arrival....sorted next day ! no hot water one day sorted early morning next day....OK things happen ! staff responded and things were sorted so that is good. I was promised a reduction due to one wrong room for a day ! not checked to see if this went through !?

10/10

Exceptional

26 Jul 2026

liliana karina

Perfect 100 % nice and clean

10/10

Exceptional

26 Jul 2026

Margaret

Very family friendly and a great breakfast

2/10

Poor

25 Jul 2026

Bayonne

My family and I have stayed at many hotels. The room that they put us in was by far the worst room we’ve ever stayed in. The carpet was very dirty and the room smelled like there was a flood in there. We were traveling with two small children. We checked in late at night. because we drove 3 hours to get there. When we checked in, they gave us the wrong room. We went to the front desk and explained that to them. They switched the room. When we got in the 2nd room we were very tired. To me, It was very smelly. My husband was too tired to notice what I noticed—- ( this was the 2nd room we checked into… We just wanted to take a shower and go to bed).

When we woke up in the morning, he had to get something from the car, when he came back in the room, he expressed how bad it smelled and couldn’t believe they would rent out a room in this condition. We were only staying for one night. It disheartening and disappointing to say the least.

Suffice it to say we will not be staying in this hotel again.

10/10

Exceptional

25 Jul 2026

Richie

Great stay. Clean. Roomy.

10/10

Exceptional

25 Jul 2026

Greter

The room was amazing, the separate space for the living room was a plus.

10/10

Exceptional

25 Jul 2026

Jason

Clean room with nice staff and a great breakfast! Out door pool and bar are nice as well.

10/10

Exceptional

23 Jul 2026

Aura

We had the opportunity to spend 4 nights at this hotel. From the moment we arrived, the service was excellent, friendly and attentive at all times. The facilities are clean, and the hotel has a perfect location for visiting Universal Studios and one of the best outlet malls in the city. Keep in mind that the sofa bed option isn't the most comfortable.

8/10

Excellent

22 Jul 2026

julio

The room has plenty of space, kitchen, and tvs. lOnly downside was toilet had a weak flush and had issues later on.

10/10

Exceptional

22 Jul 2026

Ophelia

Everything was ok , that was my second visit with my family.
Thank you.
And we are going back on our next vacation.

10/10

Exceptional

22 Jul 2026

Nicole

Very close to Universal parks. Pool was clean and well maintained

6/10

Pleasant

21 Jul 2026

Trang

I like the property clean and provide breakfast. However, I do not like we have to pay for parking, staff are not friendly and so crowded for breakfast time, do not have enough place for all customers seat for breakfast. The breakfast time look like kiosk not professional. People pump to each other.

Family_with_children

10/10

Exceptional

20 Jul 2026

Dorely

Mi única recomendación es que verifiquen los matress de los sofá camas. Estaba dañado y no me lo pudieron cambiar. Todo lo demás excelente.

Family_with_children

10/10

Exceptional

20 Jul 2026

Jesús

La habitación estaba muy limpia, el personal que nos recibió fue muy atento y el desayuno fue variado. Es un excelente lugar para hospedarse.

Family

10/10

Exceptional

19 Jul 2026

Luis Alonso

Very clean rooms, great up to date hotel.

Family_with_children

2/10

Poor

18 Jul 2026

Esmeralda

De los 6 dias no cambiaron las sábanas limpiaban cuando querían y eso era solo la basura y la cama si había papelitos tirados en el piso ahi se quedaban nesesitan mejorar las tuallas con pelos de no se quien....

Family_with_children

6/10

Pleasant

18 Jul 2026

Heriberto

Un poco descuidada las habitaciones comparadas con el precio

Friends

10/10

Exceptional

17 Jul 2026

ANGELO

Service was excellent from the front desk to maid service. Mike the bartender was awesome very attentive and made you feel like you were hanging out at his house. Had the best time down there with Mike and crew. The food at the bar is A1. Go down and give Mike and his crew a shout you won’t regret it. Going right back on my return next week.

Family

8/10

Excellent

16 Jul 2026

Lisa

Clean room, great location, big room, kitchen, 2 queen beds. 1 couch bed. Only needed more towels. Had to call for more towels twice since they only supplied 3 in suite room but overall excellent hotel.

Family

10/10

Exceptional

16 Jul 2026

Aaron Thomas

Very clean hotel with a nice pool. Location was perfect for visiting the Universal parks.

Family_with_children

4/10

Poor

15 Jul 2026

marisol

The hotel is in a great location. Restaurants, Shops and Universal Studios theme parks are nearby.
Unfortunately the breakfast was not the best, the waffles were premade and soggy, the eggs were bland. We stayed for 8 days, the breakfast was not tasty and repetitive the only thing they changed was waffles to pancakes and sausage to ham. Some silverware was not washed properly. Overall, the coffee and the orange juice was the best.
The pool provided some water toys and floats for kids to play with this was nice. The bathtub and restroom clogged during our stay. Although we reported to the staff and were diligent to fix it, it was inconvenient to use the main lobby restroom while waiting to unclog the toilet.

Family_with_children

10/10

Exceptional

13 Jul 2026

Dean

Excellent breakfast. Quality throughout.

Family

8/10

Excellent

12 Jul 2026

KYUNG EUN

Superb location for Universal access, nice staff, overall very good.

Family_with_children

6/10

Pleasant

11 Jul 2026

KAROLYN

Me gusto estaba limpio, no me gusto que cuando uno se bañaba se mojaba para afuera se reporto y no lo arreglaron y el lavamano estaba tapado y nunca solucionaron el problema.

Family_with_children

6/10

Pleasant

11 Jul 2026

VINH

Decent place to stay for families heading to universal studios theme and water parks. Lucky i booked 2 hotel locations during this family vacations. Other place was a blast and new, like a Home too, hint.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Matt

Great service. Wedding lost and facility found and mailed back to me. Excellent people.

10/10

Exceptional

08 Jul 2026

Howard

Great staff. The room was so roomy and comfortable , great for a family of 5. The complimentary breakfast and the complimentary bus shuttles to Universal Parks and City walk were all excellent add ones!

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Michael

The hotel was well positioned, clean, with friendly staff who couldn’t do enough to help.
I would thoroughly recommend this hotel to any future guests considering staying here.

Family

10/10

Exceptional

07 Jul 2026

Jonathan

Great last minute decision. Needed due to no AC at hotel we were staying at and it ended up being a great night for my family of 9 and needing 2 rooms on such short notice. Enjoyed a nice breakfast too!

Family_with_children

6/10

Pleasant

06 Jul 2026

Ajla

The staff was super nice! Breakfast was not too bad. Loved the check out time. The only item that we found not as great was the room or rather the bed. It was not comfortable and the air went was aimed to directly blow on top of our heads. We were not able to adjust where the air blows. Some of the furniture has seen better days. But the bathroom was updated and I appreciate a clean bathroom.

Family_with_children

6/10

Pleasant

06 Jul 2026

Oseas

The only thing bad was the floor in the room was nasty. The carpet was really dirty I had to make sure I wore my sandles when I walked in the room and the shower was not as strong in pressure as I thought it would.

Family_with_children

8/10

Excellent

04 Jul 2026

Joshua

Shuttle for universal was nice. The location was great for my family. Plenty of room in the suite. However, mattresses were extremely firm and thread seams on one of the beds was coming apart. Staff was helpful and the universal desk was great for helping us navigate our day at universal.

Family_with_children

10/10

Exceptional

02 Jul 2026

Alina

Very convenient location to Universal with shuttle transportation to Universal: One shuttle brings you to Epic, and a different shuttle heads to USF/Volcano Bay/Islands of Adventure/Universal City Walk (drops you off at the City Walk and you head to park of choice- Volcano Bay requires an additional shuttle ride that picks up at City Walk). The schedule is rigid so if they don't fit in your plan, it's still a quick Uber/Lyft ride away (i.e. Shuttle schedule June 2026 to Epic were 8am, 9:10am, 10:20am, and 11:35am).

Clean hotel, breakfast was good and front desk staff were wonderful. We used the laundry facilities right before our cruise (washer and dryer were $5/each). Pool towels are also provided.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Christian

They charge for parking, and if you don't pay for some reason, they call a tow truck to haul your car away; the breakfast isn't worth it, and don't even get me started on the drinks—they use cheap juices and the coffee is disgusting.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

YANILDA

Is very clean and close tofor Universal Parks

Family

10/10

Exceptional

29 Jun 2026

Winsome

Everything was good

Family_with_children

10/10

Exceptional

28 Jun 2026

Antonio

Great staff and great room.

Partner

10/10

Exceptional

27 Jun 2026

YAILIM

Friendly and Helpful staff.
Quiet, clean and great selection for breakfast.

Family_with_children

10/10

Exceptional

27 Jun 2026

Porscha

This is my 2nd time staying at this property and it didn’t disappoint. Amazing staff at a Beautifully maintained property.

8/10

Excellent

27 Jun 2026

Cindy

Convenient to parks. Convenient having kitchenette. Staff very nice. Shuttle stops at 5:00 which is odd. I would stay there again.

Family

4/10

Poor

26 Jun 2026

Stacie

If you want a less expensive hotel close to the main Universal complex this works but so much was just poor at this hotel. Rooms were not ready at check-in, we booked 3 rooms as a group (under one name) and a bonus room and we ended up on 4 different floors, no bell hops and the luggage carts were never available (when I asked about it they said I’d have to search for them on the floors), the TV and phone in one of our rooms did not work, hot water for the shower took 10 minutes, the towels at the pool (when there were any) were random house towels and half the poolside furniture was ripped or dirty. The shuttle hours were poor and in order to use it you had to request a reservation in person with the concierge who was only there from 7am-11am. So you had to wake up early to request it and no one checked anyway when we got on. In one of our rooms the bathroom door did not close properly always bouncing back open.

I will note the staff was very courteous and apologetic for the luggage cart situation (though didn’t help with dragging my giant bag out), and the breakfast had lots of options and the seating area was nice.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Linette

Such a great hotel

Family

10/10

Exceptional

24 Jun 2026

Paola

Everything is in good condition and with great amemities for the family. The pool bar was good and the shuttle to the parks was very convenient. My only comment would be that the sofa-bed in my room was due for a change, it was in bad condition

Family_with_children

10/10

Exceptional

24 Jun 2026

Esmerlin

Always stayed at Hyatt!!

10/10

Exceptional

24 Jun 2026

Yohannes Makonnen

The rooms are incredibly spacious, clean, and very comfortable.

Family_with_children

10/10

Exceptional

23 Jun 2026

Duane

Good breakfast

Partner

6/10

Pleasant

22 Jun 2026

Cheryl

Room layout was great for a family of 4 adults. We appreciated the kitchen area. However there were many things that were not great about the room. There was only one hook for bath towels. Shower floor was very slippery. Beds were uncomfortable. There was no place to get ready other than the bathroom or kitchen area. There should have been a mirror outside if the bathroom. A nightlight would be convenient too.

Family

10/10

Exceptional

22 Jun 2026

Ricardo

Clean rooms

10/10

Exceptional

21 Jun 2026

Rosa

Everything was clean and the staff was nice. The pool was amazing. Food was good. Those cookies at the front desk were good. I will definitely come back for another stay at the end of the year. Thank you!!

Partner

10/10

Exceptional

20 Jun 2026

Priyank

One of the best places to stay if you are traveling to Universal studios Florida. The staff is very helpful, heated swimming pool was excellent, and lastly the shuttle to universal adventure island were really good. I stayed here for 4 day with my family (kids and elders both included) and can assure you it's was worth the money I paid. Thanks Hyatt.

Family_with_children

10/10

Exceptional

19 Jun 2026

Quinn Evan

Amazing

10/10

Exceptional

17 Jun 2026

Steven

Breakfast was amazing like always.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Terrel D

Room was clean. Breakfast was plentiful. Staff was friendly.

Family_with_children

6/10

Pleasant

16 Jun 2026

Kelly

The bathroom door was broken can’t slide
The bath door was broken doesn’t close
They don’t refill the shampoo conditioner and shower gel
Not enough towels
The room phone was disgusting it doesn’t work I had to use my own phone to call downstairs
They don’t clean the room everyday nor throw out garbage

Partner

10/10

Exceptional

16 Jun 2026

Maria

Great hotel! We recommend it!

Partner

10/10

Exceptional

16 Jun 2026

Rachel

Staff were wonderful and quick to help with anything asked of. The outdoor pool was a great addition to our stay and the kids enjoyed every minute of it! The included breakfast was delicious and of ease!

Family_with_children

10/10

Exceptional

15 Jun 2026

Alberto

Excellent customer service, great food and great rooms. We will definitely stay there again.

Family_with_children

10/10

Exceptional

15 Jun 2026

Jeanette

The hotel was very clean and well maintained. Staff were friendly and approachable.

Family_with_children

10/10

Exceptional

14 Jun 2026

Jenniefer

Good location and room is well maintained. Also, breakfast was great. We’ll definitely stay again.

Family_with_children

10/10

Exceptional

14 Jun 2026

Diego

Nice location and clean rooms

Family

10/10

Exceptional

14 Jun 2026

Kristen

I stayed at the Hyatt House Hotel for a weekend with a friend to celebrate my 40th birthday. We stayed in one of the 2-queen bed kitchenette rooms and were both extremely impressed. The room was spacious, quiet, and extremely well-equipped; I was particularly surprised by the variety of cooking implements provided within the room's kitchen space. We were both also pleased by the consideration and professionalism of each staff member we interacted with.

The decor of the hotel and room were modern and inviting, creating a relaxing atmosphere. We did not make use of the hotel's pool or breakfast service, but from what we observed the facilities were clean and well-managed. The hotel's proximity to Universal Studios made access to the main parks extremely easy; we did not make use of the hotel's shuttle service (choosing to either walk the short distance or take our own vehicle due to post-park plans) but appreciated it being offered.

The only drawbacks we experienced during our stay were a broken lock on the bathroom door and elevators which were very slow and would occasionally appear to \"skip\" our floor, go to the floor above, and then come back down empty. However, neither item caused any real distress or detracted significantly from our stay.

Overall my friend and I were both extremely pleased with our stay at the Hyatt House Hotel and will strongly consider staying here with our families any time we visit Universal Orlando Resort in the future.

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Ann

I had a good stay at the Hyatt House. Very satisfied.

Family_with_children

10/10

Exceptional

13 Jun 2026

Jeremy

Everything was good. The breakfast is a nice touch and the staff was very friendly. The parking fee was the only complaint I had.

Family_with_children

8/10

Excellent

13 Jun 2026

Carrie

The breakfast buffet was fine, not necessarily our favorite. The staff was super friendly and helpful and remembered us each time we came down. We had a hiccup with our credit card and they went out of their way to help us! Will definitely stay here again when visiting Universal!

Family_with_children

10/10

Exceptional

12 Jun 2026

Patricia

The staff was very pleasant and helpful. Love that it also had breakfast every morning . The rooms were a nice size and loved that it had a full kitchen. I also loved that it had a shuttle to take you to Universal studios. It also had a walk bridge in case you wanted to walk to Universal Studios Park.. Loved the location.

Family_with_children

10/10

Exceptional

12 Jun 2026

Goran

Amazing hotel clean room staff are amazing

Business

2/10

Poor

11 Jun 2026

Hal

Tv in room was broke, they didn’t fix the issue until after I left

10/10

Exceptional

11 Jun 2026

Paul

Clean rooms, friendly housekeeping, friendly front desk good breakfast

Family_with_children

10/10

Exceptional

10 Jun 2026

Cara G

Location, location, location. Right across from Universal. Don’t forget the free breakfast every day, my favorite perk. There is a TGI Fridays around the corner and a Walgreens just down the street (close enough you could walk). Spacious room, very well thought out for a family stay. Place for keys, phones, wallets and shoes by the door. Lots of hooks for towels and storage/counter outside of bathroom. The kitchen was a wonderful amenity and the separate living room was nice for added space. We ate at the bar the first night, pizza was perfect and the bartender was lovely. Laundry facilities one two different floors so no dirty laundry for the return flight. Another great stay!

Family

10/10

Exceptional

10 Jun 2026

Andrew

Clean spacious room, polite and helpful staff

8/10

Excellent

08 Jun 2026

Richard

Breakfast was awesome, front staff were very nice, The only dislike the room weren’t getting cleaned daily. It being nice to have housekeeping every day, especially if you are in a suite.

Family_with_children

10/10

Exceptional

08 Jun 2026

ASHLEY

Walking distance to Universal!

Family_with_children

10/10

Exceptional

07 Jun 2026

JAMES

It is family friendly hotel

Family_with_children

6/10

Pleasant

07 Jun 2026

Daniel

Rooms are dated and air conditioning unit in room was very loud. Location is very good to outlet stores and Universal.

Self

10/10

Exceptional

06 Jun 2026

Shamona

The rooms were very clean and spacious! The staff was helpful and always made sure we were well taking care of.

Family_with_children

4/10

Poor

06 Jun 2026

Evan L

It just wasn’t great, but they are about to revocation, so there may be some hope. Room carpets were really gross and matted. I made sure to always wear socks. After requesting housekeeping, they never came. Just dated overall. We will not be back and learned our lesson to always stay on resort property. The staff was very nice, though.

Family_with_children

10/10

Exceptional

06 Jun 2026

Hank

One of the best places we stayed at, the morning breakfast was awesome and the staff at this place is the best. Would stay here again

Friends_and_family Family

8/10

Excellent

05 Jun 2026

ambreen

I was not happy about the fact that they didn’t provide daily cleaning during our 5 days stay and I always had to request for it.
Also the fees shuttle schedule was messed up !

Family_with_children

10/10

Exceptional

04 Jun 2026

Theresa

Great proximity to Universal without the high prices if you aren't going to the park.

Partner

10/10

Exceptional

04 Jun 2026

Yan

Great experience overall!

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Barbara

Staff members at front desk were so friendly, helpful and

10/10

Exceptional

02 Jun 2026

Souhila

Very very nice hotel!!!

Partner

10/10

Exceptional

02 Jun 2026

Carolina

Una experiencia maravillosa, el primer día tuvimos un problema con el toilet en el baño pero inmediatamente enviaron un técnico y fue muy eficiente!
Un hotel tipo apto especial para una familia
Me encantó

Family_with_children

10/10

Exceptional

01 Jun 2026

Ana Laura Fuentes

Excellent

Family_with_children