Name: Residence Inn Near Universal Orlando
Address: 5614 Major Boulevard, Orlando, 32819, US

6/10

Pleasant

17 Jul 2026

Ryan

The room was fine, outdated and little things not working and the pool was closed which was not good. When my daughter would look out the window at the double tree across the pond and see kids playing away in the pool over there

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Janice

Staff was very helpful breakfast menu can be up graded and ADA rooms can be closer to elevator 9 out of 10 will recommend

Family

10/10

Exceptional

15 Jul 2026

Shuibin

good

Business Family_with_children

6/10

Pleasant

15 Jul 2026

Mireya

Llegas muerto de sed y el hotel no te tiene agua en la habitación, ni en el lobby, deben mejorar eso porque el viajero llega cansado y lo que menos ha hecho es comprar agua para llevar al hotel, Al menos tener una botellita de agua por cada huésped el día que se llega.

Family_with_children

10/10

Exceptional

14 Jul 2026

Enrique

Wish they had a scale available in the lobby to determine the weight of the luggage are accurate

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Tameka

The two issues that we had was dealt with immediately!! I would definitely stay there again. The staff at the front desk to housekeeping was always pleasant and welcoming.

Family

10/10

Exceptional

12 Jul 2026

JOSE

Todo muy bien organizado y los empelados muy amables

Family_with_children

8/10

Excellent

09 Jul 2026

Shaofen

The only downside is that the air conditioner is a bit noisy.

Family_with_children

10/10

Exceptional

09 Jul 2026

Debi

Great service e

10/10

Exceptional

09 Jul 2026

Aurea

TODO ESTABA SUPER EXCELENTE. NO TENGO COMENTARIO NEGATIVOS PORQUE NO LO HAY.

10/10

Exceptional

09 Jul 2026

Barbara

Todo excelente. Recomendaría mejorar el gimnasio. Por lo demás, todo excelente.

Family_with_children

2/10

Poor

09 Jul 2026

Aneta

The room had bugs in bed. I had two rooms stayed for five nights and garbage was full and had to request for cleaning service no towels change. Horrible. The key didn't work for couple of hours so I missed on my full experience of universal studios

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Minely

Me encantó el hotel! Super limpio! Super cómodo! Cocina amplia y cómoda con todo lo útil para utilizarla. Nevera grande, el baño Super grande y cómodo! La sala grande! Las camas cómodas, todo! La realidad nos encantó todo! Tiene gym Super cómodo, lavandería, ellos te proveen para lavar y secar. El desayuno demasiado completo, no es un continental sencillo. La verdad, fue la mejor desición al escogerlos.

Family

10/10

Exceptional

08 Jul 2026

Hector Luis

Todo bien

Family_with_children

10/10

Exceptional

07 Jul 2026

Amarilys

Bien!

Family_with_children

10/10

Exceptional

05 Jul 2026

Debora

Great stay

Family_with_children

10/10

Exceptional

03 Jul 2026

Rosemary

The personnel was very helpful. I made a mistake booking the room, and they fixed the problem right away. Excellent!!

Family_with_children

10/10

Exceptional

03 Jul 2026

Matthew

Super clean, rooms are huge! Staff was very accommodating. Free parking, free breakfast. Seriously great hotel for the cost.

10/10

Exceptional

02 Jul 2026

Alfredo Fabrizio

Nice hotel.

Family_with_children

8/10

Excellent

02 Jul 2026

Charles

Residence Inn was nice, free breakfast, was great! Our stay was for 6 days, room was cleaned only once, despite confirming with the front desk they would clean.. However, over all, it was a very nice room and staff were great!

Family_with_children

10/10

Exceptional

01 Jul 2026

MARIEN

Good

8/10

Excellent

29 Jun 2026

Bhavesh

We book the motel for 3 night . 1 first day when we check in we saw there is a hair in the drawer and we told them and they said we will clean next day but the second day we saw nobody cleaned that and the regular roommate they make the room every other day so we already told the second day you did not check or clean what we asked for and the third day is the last day and they didn’t even clean the clean the room on the third either so basically we didn’t get any service during the three days.
I’ll talk to you babe. The one blanket is kind of dirty and the one is really good. I will. I would like like half-and-half. One bed is really good. One is dirty so you have a good other than the sofas and kitchen and the floor is really good clean bathroom is also clean. Don’t leave there is two problem. One is the blanket and the hair in the drawers but that is good is OK. Some staff is mean but all other is really good.

Family_with_children

8/10

Excellent

28 Jun 2026

Linda

ROOM A BIT RUN DOWN. BREAKFAST WORKERS OUTSTANDING. FRONT DESK WORKERS SO-SO. OVERALL BELOW NORMAL MARRIOTT STANDARDS.

Partner

4/10

Poor

26 Jun 2026

Joshua

The staff member I checked in with was somewhat dismissive from the start. I informed her that I had requested an early check-in, and her response was, \"That doesn't make the rooms clean any faster.\" Some of the items in the room appeared to be in poor condition. The air conditioning unit was quite loud, and the TV would occasionally switch to the welcome channel by itself. I mentioned these issues to a staff member upon check-out, and I was told that they receive many children due to the proximity to the theme parks, so the situation is what it is.

Family

10/10

Exceptional

26 Jun 2026

Janelle

Room was more spacious than I expected, breakfast was more than the typical “grab n go” breakfast which was also pretty pleasant and the property was very clean. Only thing I would say is that I reserved was a king bedroom however upon checking in I was given a room with 2 queen beds and told that if I really wanted the king bedroom, I can come down the next morning to move rooms. Wasn’t sure what that was about but other than that everything else was fine.

Partner

10/10

Exceptional

26 Jun 2026

Charon

Limpieza , ubicación, lugar tranquilo, desayuno, todo muy bueno!

Family_with_children

8/10

Excellent

25 Jun 2026

Victor

The service overall exceeded expectations. This will be a good option for next vacation in Orlando. The only issue we faced was getting change for the laundry, It would be great to upgrade the equipment so you could pay with credit/debit card.

Family_with_children

10/10

Exceptional

22 Jun 2026

Leroy

Excellent property

Self

10/10

Exceptional

21 Jun 2026

Patricia

Good staff. Good breakfast options. Close to park and free shuttle.

10/10

Exceptional

20 Jun 2026

Ana

We had a great stay. The front desk staff were friendly, helpful, and welcoming. The room was clean and included everything we needed, such as kitchen utensils, a stove, microwave, toaster, and coffee maker. The location is excellent, close to Universal Studios, with Walgreens and several restaurants within walking distance. Uber rides to International Drive and the Convention Center were very affordable, usually between $6 and $10. The free parking was an added bonus. Highly recommended!

Family_with_children

10/10

Exceptional

18 Jun 2026

Suneel

Clean rooms and amenities. Closest to all visiting places.

Family_with_children

10/10

Exceptional

15 Jun 2026

Anette

This is a wonderful hotel and this is our second stay of almost a month.
The only thing I have to say besides it’s a great clean motel is that they might post a sign for guests to return the luggage carts
I spent two hours last night bringing bags from my room out to the parking lot on a bad knee. So bad I couldn’t sleep last night. Searched all 5 floors and no carts anywhere. Talked to desk clerk and he thought they probably kept them in their room as no luck finding them. This morning took another hour as neither cart was brought back down. This is not the buyers fault. But unthoughtful guests. signage might help. I’m sure they didn’t think they caused a handicapped guest so much pain by not returning the carts

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Jackeline camacho

Every thing was excellent like really really great

Family

10/10

Exceptional

14 Jun 2026

Joy

Clean, large room for our family of 5. Only complaint was temp of room and AC kept cutting off and on.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Marcea

All the staff were great, helpful and polite. Suites with kitchenette, 2 beds, bath, small living room & desk was pretty good. Breakfast buffet in the morning was pretty good too. Tasty free coffee & tea in reception area was always well stocked (although offering ice water there too should be an essential). WiFi worked well in room. Beds were clean & cozy. The hotel amenities need improvement though. Pool closes early at 8pm and there’s no jacuzzi. The BBQ gas grills were completely broken and looked like they’ve been that way for years. The outdoor firepit hang out area advertised and highlighted in the pictures online never had a fire lit at all and likely never does. The hotel only had 2 luggage carts for the entire 500? rooms hotel (1 of them had a flat tire and barely worked) so you had to go hunting for one or wait for one for too long. Hotel easily needs to buy 10+ more luggage carts and put them on every floor near every elevator and plenty more in the lobby (I had to hunt on every floor to find one, twice). That way guests can quickly find them when checking in and out. Overall the staff were stellar and the room was good, but the amenities all need to be upgraded and some TLC.

Family

8/10

Excellent

12 Jun 2026

Alyssa

Our family enjoys staying at Residence Innʻs when we travel for the full kitchen, breakfast and free parking.

This location was a little below expectations. Service was ok - room for improvement. Rooms could use some dusting, especially behind and under the couches and bed.

Breakfast was standard - sausage, eggs, cereals, oatmeal, waffles, etc. Always appreciate a hot breakfast. Area was kept clean and stocked during our entire stay.

We did use the convenience store and it is helpful to have one when you need essentials or just late night ice cream.

Location is ideal to everything, especially Universal. We took advantage of the free bus shuttle and it was perfect! Didnʻt have to pay for parking or worry about where I parked the car.

Overall, would stay here again.

Family_with_children

10/10

Exceptional

09 Jun 2026

Benjamin

This was such a great place for my family to stay on our weeklong vacation. We stayed in a suite with 2 queen beds and a sofa bed so all 5 of us had a place to sleep. We appreciated how quiet our room was at night. I only heard other guests in the hotel a few times. The free breakfast was convenient and tasted good. The thing we all really loved was having a full-sized fridge and a place to cook. I have to be really carefully about what I eat for health reasons, so it was great to be able to cook my own food instead of going out and not knowing if I was going to feel sick afterwards. My family also enjoyed being able to store fresh fruits and vegetables in the fridge. Our room had 2 sizes of saucepans and a frying pan for cooking. There was a glass measuring cup, measuring spoons and a strainer. On one night, we wanted to cook something in the oven, but there wasn't any kind of a cooking sheet. We contacted the front desk and within 15-20 minutes they were able to provide us with one. The staff was great. I would definitely stay here again!

Family_with_children

10/10

Exceptional

08 Jun 2026

David

The staff were very polite and friendly. The breakfast was excellent. Breakfast had a variety of foods included. The rooms are comfortable stayed 10 days with my wife and 8 year old soon. Location near Universal Studios, restaurants shopping areas.

Family_with_children

10/10

Exceptional

05 Jun 2026

Max

It was a pleasant mini suite overlooking the lake on the third , Floor very clean, pleasant quiet, great bed, king-size bed at that,,, I do recommend

8/10

Excellent

04 Jun 2026

stacy

Nice room. Go to breakfast early. They run out of stuff

Family_with_children

6/10

Pleasant

01 Jun 2026

Hassan

The shower Head was broken, and the bathroom doors were a little loose. However, overall it was a nice place to stay, especially if you are visiting Universal and looking for a convenient location near the park.

Partner

10/10

Exceptional

01 Jun 2026

Alexandra

Our stay there was amazing most definitely will be back soon! all the staff members where so nice, kind , friendly , and amazing people overall we had a wonderful stay!

Family

10/10

Exceptional

30 May 2026

JOSE M

Excelente propiedad

Family_with_children

10/10

Exceptional

30 May 2026

Edward

Quiet

Family_with_children

8/10

Excellent

29 May 2026

kris

Only complaint was that once I entered the room it smelted like mold and mildew and also some underwear was left behind in the room

Friends_and_family Family

8/10

Excellent

28 May 2026

Carlos

The staff and room was good the only problem I found was the breakfast was okay but not great and the internet is really slow besides that it's a wonderful place to stay at it's very quiet

Partner

10/10

Exceptional

26 May 2026

Antonio

Much better than expected. The beds were nice and soft and very clean.

4/10

Poor

20 May 2026

Sarah

The breakfast was disgusting. Messy and things tasted old.

Family_with_children

10/10

Exceptional

15 May 2026

Elizamar

Very nice Hotel

Partner

10/10

Exceptional

04 May 2026

Zainab

We had a great stay at the hotel. The rooms were clean, and the staff were courteous. Guests receive free shuttle services to Universal Studios and the Epic Universe which is conveniently. The free breakfast selection was amazing as well. Overall a great experience.

Family_with_children

10/10

Exceptional

04 May 2026

Julie

Room was perfect and clean but we never had any housekeeping come to the room for the 4 nights we were there.

Partner

8/10

Excellent

04 May 2026

Jason

Arrived a day late but contacted the hotel to let them know to keep my booking, Close to outlet mall and universal studios, breakfast was good selection for a self service buffet, set us up for the day ahead at universal and Epic

Partner

10/10

Exceptional

04 May 2026

Kevin

The most friendliest reception staff. Went above & beyond to help with anything. Spotlessly clean Rooms are big with a lovely kitchen. Free parking here which is rare. Breakfast had something for everyone & coffee is great. We would definitely recommend staying here.

Partner

8/10

Excellent

03 May 2026

Javier Alexander

Yes

Family

10/10

Exceptional

03 May 2026

Sanjay

Great location, helpful staff and spacious room. Would have been nice for some more healthy options for breakfast as these were limited, but otherwise great place to stay.

10/10

Exceptional

03 May 2026

Henry

Yes very fresh and clean

10/10

Exceptional

01 May 2026

Sebastian

Great environment

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Sylvie

Nous avons séjourné 6 jours en avril 2026. Le petit déjeuner était super mais j’aurais aimer pouvoir y aller un peu plus tard que 9h30. Le service d’un employé pour gérer les demandes à propos de Universal était super. La navette vers Universal passe 4 fois matin et soir et donne donc différents choix selon vos besoins. Le personnel très courtois. J’y retournerais sans hésitation. La distance de marche entre l’hôtel et Universal est de 25 à 30 minutes. Nous l’avons marché 1 fois.

Family

4/10

Poor

27 Apr 2026

Raymond

I will not stay at a Residence Inn again. First, at check-in, we were told our room was no longer available for the first time. They reduced our rate by $100 per night. The room was not worth the reduced rate. The furniture was worn and torn, the sofa bed was stained and the room was not what we needed nor was it anything near the picture we were sent. Second, the cable was out for over 24 hours. Nothing like missing playoff games. Third, junk fees. A charge for using a Mastercard?!? Never again. I will be returning to the Hilton hotels for now on.

Family_with_children

10/10

Exceptional

26 Apr 2026

Vasilis Bill Theodore

I recently stayed at the Marriott Residence Inn near Universal Studios Orlando and had a great experience from start to finish. The hotel was clean, comfortable, and perfectly located for our visit.

I want to give a special shout‑out to Alexis Samuels, who was incredibly helpful throughout our stay. Alexis went above and beyond to ensure we were well taken care of, and her assistance during checkout was especially appreciated. Her professionalism, kindness, and genuine willingness to help made a real difference.

Thank you to Alexis and the entire team for making our stay enjoyable. We’ll definitely be returning on our next trip to Orlando.

Friends

4/10

Poor

26 Apr 2026

Sharrell

The TV didn’t work. The room smelled. Entry outside the front had garage overflow and drinks spilled all on the floor. the elevator had trash and chips on the floor. Nothing like the pictures. Will not stay again.

Friends

10/10

Exceptional

17 Apr 2026

Alicia

Great

10/10

Exceptional

16 Apr 2026

Savi

We had a fantastic stay here over the Easter holiday! The hotel was exceptionally clean and well-maintained, and the staff were incredibly pleasant and helpful throughout our entire visit.

The room was impressive and very spacious. The large bed was extremely comfortable, which we really appreciated. Having a well-stocked kitchenette was a huge plus—it featured a full-sized fridge and a large microwave, making it very easy to manage snacks and meals for the family.
Breakfast & Location
The included breakfast was good and convenient, providing a solid start to our day. The location was perfect for us as it offered very easy access to and from our destinations, making our travel back and forth completely stress-free.
Special Holiday Touch
The highlight of our trip was definitely Easter Sunday. The hotel organized an Easter egg hunt involving the staff and the guests. It was so much fun for the whole family and made our holiday stay feel extra special. It’s rare to find a hotel that goes above and beyond like that!
Final Verdict
A clean, comfortable, and family-friendly hotel with a staff that truly cares. We would definitely stay here again!
Marriott remains to be my number 1 choice of hotels

Family_with_children

10/10

Exceptional

10 Apr 2026

Janette

Super clean, staff friendly, easy to access everything, Even offer access to umiversal

8/10

Excellent

03 Apr 2026

Darren

Breakfast staff very friendly, front desk friendly.

Lack of room garbage pickup for 6 day still was lacking.

Overall good breakfast, nice pool (not heated) and close to Universal Studios and amenities.

Family_with_children

10/10

Exceptional

02 Apr 2026

So

Stayed 5 nights here. Friendly staff and easy checkin. Free shuttle to Universal Studio. We missed shuttle but Uber only costed $7 for us. Our family loves the bright and spacious room facing the pool. Full kitchen has everything we need to cook simple meals. No tub but the shower has good water pressure and is easy to get in and out. Breakfast is good. Overall, solid choice if you are looking for a room with kitchen near Universal.

10/10

Exceptional

31 Mar 2026

Gina

Staff was incredibly helpful and kind. Breakfast was good also.

Family_with_children

10/10

Exceptional

29 Mar 2026

Ali

A great hotel

Family_with_children

10/10

Exceptional

26 Mar 2026

Lymari Torres

Nice staff, comfortable room, great location.

Family_with_children

10/10

Exceptional

24 Mar 2026

Kimberley

Spacious Rooms, Decent breakfast, lovely accomodating staff and close and convenient to Universal Studios.

Family_with_children

10/10

Exceptional

24 Mar 2026

Tristan

The breakfast was great and it switched up everyday so that kept things interesting.

Partner

10/10

Exceptional

20 Mar 2026

Clay

Clean hotel, great room, just wish the breakfast didn't end at 9:30 a.m.

10/10

Exceptional

10 Mar 2026

Katharine

Staff were very friendly, and organising transport to/from Universal was easy and efficient. Room was spacious and clean. Breakfast could be improved - very little for those with medical dietary requirements despite signs.

Partner

10/10

Exceptional

10 Mar 2026

Joey

Clean quiet room and staff very friendly and helpful. Would definitely stay here again.

Family_with_children

10/10

Exceptional

07 Mar 2026

Olga

Having a shuttle bus to pick you up and take you to the three Universal studios and back was terrific. We learned to plan our day around when the bus scheduled. The ride back to the hotel was a welcome reprieve after spending the entire day on your feet.
Breakfast was hit or miss. Some days it was good others it left much to be desired. Adding a fruit salad and cottage cheese could have improved breakfast.

Partner

10/10

Exceptional

07 Mar 2026

Guillaume

Nice room, but they should put more accessories in the kitchen. We are a family of 5 and only 3 forks and knives where there. Same thing with bath towels. They always left only 4 towels and we had to ask for more. Staff brought our things fast and they are really nice. Available food in the breakfast buffet is change everyday. We would stay there again.

Family_with_children

8/10

Excellent

04 Mar 2026

Hannah

Overall it was great

Partner

10/10

Exceptional

02 Mar 2026

Brandi

Clean room, nice breakfast, the area is a little run down but not the hotel.

10/10

Exceptional

27 Feb 2026

Kamila Marie

Clean room, and very kind staff. Breakfast wad excellent!!

Partner

8/10

Excellent

17 Feb 2026

Lucia Mac

I was expecting having my room cleaned every day instead every 2 days.

Partner

10/10

Exceptional

12 Feb 2026

tyler

Great room! Great service!

Leisure Partner

4/10

Poor

11 Feb 2026

Rommel

No one clean our room. We need to call to get it cleaned and they even forgot to put clean towels. When you call them they have lots of alibi.

Leisure Family

10/10

Exceptional

11 Feb 2026

John

Great location. Good facilities. Had everything needed there or nearby. Literally everything was as hoped

10/10

Exceptional

03 Feb 2026

Federico

.

Leisure Family

10/10

Exceptional

29 Jan 2026

kyungsook

Clean room, good breakfast and convenient shuttle service to universal studio.

10/10

Exceptional

27 Jan 2026

Emylene

We have a lovely stay

Leisure

2/10

Poor

26 Jan 2026

Jorge

We checked in at 1:00 am, we got to the room and the ac wasn’t working. We contacted the front desk and to our surprise the hotel doesn’t have an overnight engineer that can fix anything and there was no other room available. The front desk lady is the only one working in a 300 room hotel, she was very nice and kept apologizing to me and saying it was out of her hands. The. The morning supervisor told me that since I had booked with Expedia, she couldn’t refund my money, not only I will never recommend this place but I will never stay there again.

8/10

Excellent

24 Jan 2026

anthony

Rom clean staff friendly played on miniature golf and celebrated our 35 anniversary. Only issue we had was in booking you hotel we were told our stay would be $ said amount but on checking out we were charged $23 more. I must admit I did have few items I ordered from Amazon but I was told you don’t charge for packages so we couldn’t understand why the extra charge, this first time having this experience because I love Residence Inn.

10/10

Exceptional

19 Jan 2026

Jorge Luis

Very good stay

Family

8/10

Excellent

18 Jan 2026

JOHN

Boss lady tild me

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Marie M

Yes

Business

10/10

Exceptional

13 Jan 2026

Sandra

Wonderful stay! We stayed in a double queen room and it was plenty big enough for us (my son and I). It was clean, the kitchen had essentials if you wanted to make your own dinner, a nice big fridge with icemaker and even a pitcher to make your own drinks! Beds were comfy, the bathroom was super nice. And it's literally across the road from Universal. So if you do not want to stay on property, this was so convenient. The breakfast was also amazing, there was so many options. Will definitely stay here again!

Leisure Family

10/10

Exceptional

09 Jan 2026

Jennifer

Each time I stay there the room is clean. The breakfast is hot. Lobby is clean. Everyone is very nice.

Leisure Family

8/10

Excellent

09 Jan 2026

Donna

Cleanish room. Staff is always great!

Partner

6/10

Pleasant

08 Jan 2026

Justin

First room provided was not clean at all. Asked what happened to our room. They said sorry and said they would send someone up to clean it. After i went back up to the 3rd floor that our room was in. We waited and then a supervisor came up to our room and told us that our room was changed to the fifth floor. Ok. So we gathered our belongings and went up. After that, I went back down to get the room keys, and told the front desk that our room was changed by a supervisor. However, front desk guy said that it wasnt possible because there were no rooms. So i called my family and told them to gather their stuff and head back down to the third floor. Then we were told, that it wasnt a mistake and so i had to send my family back up

10/10

Exceptional

07 Jan 2026

Oscar

Very clean Room at a very good price & Great customer service they deserve 5 +

10/10

Exceptional

03 Jan 2026

Shirley

Good breakfast

Leisure Partner

10/10