Name: Villatel Orlando Resort, Apartments By Marriott
Address: 5045 Hero Way, Orlando, US

10/10

Exceptional

28 Jul 2026

Jameneisha

Very family friendly. I loved the resort!

8/10

Excellent

27 Jul 2026

Nayomi

Nice place but a lot of hidden fees, we ended up paying about $250-$300 more after booking with fees and parking.

10/10

Exceptional

24 Jul 2026

Oscar

Clean, nice pool and very spacious rooms.

2/10

Poor

22 Jul 2026

Richard

There was a resort fee and parkin fee.

10/10

Exceptional

19 Jul 2026

Monifa

Ross made sure my stay for my family and I was exceptional. We had an amazing time.

Family_with_children

6/10

Pleasant

18 Jul 2026

Sydonia

there was no welcome gift in the apartments. Only staff was at the poolside bar and in the cabana and then parking 36 a day for people that actually paid 1300 for a room is just a little ridiculous.

Family_with_children

10/10

Exceptional

17 Jul 2026

Colin

Might be the best hotel we stayed at (that is kid friendly). Clean. Very close to Universal. The kids loved the bunk beds.

Maybe the only knock on it is convenience for food, but the kitchen has a full kitchen and plenty of pots, pans, and whatever you need to cook.

Highly recommend.

Family_with_children

10/10

Exceptional

17 Jul 2026

Daryl

Everything amazing! Rooms clean, property was clean and well taken care of

Family_with_children

10/10

Exceptional

16 Jul 2026

Mayra

This resort style hotel is immaculate. Check in and check out was smooth. The apartment was clean and had everything you need in an apartment. The kids bedrooms are super cool and themed- ours was Batman. I didn’t tell my two boys about the bedroom so they were psyched when they saw it, even my teenage son was impressed. The location doesn’t get any better. You’re 10 mins from everything Orlando has to offer. We will be returning next year and will be renting a villa next time. There is a daily parking fee of $35 so plan for the extra expense. 10/10

Family_with_children

8/10

Excellent

16 Jul 2026

Catherine Joanne

We enjoyed our family trip with kids here to Orlando and visited Universal Studios. We have been to Orlando many times before but this was our first time staying here. Customer service was awesome. Our apartment was spacious, pristine and clean. The master bed was soft and comfortable but was starting to get worn/slept in too much. The living room couch looked like it was vacuumed/cleaned. The kids loves their themed room with arcade but no extra TV in the room other then the living room. The kitchen had extra dishes, pots, and utensils so we can cook meals and pack along our food for long days at the theme parks. We enjoyed the pools and slides. The only thing that would keep us away are daily parking fee of $30+ which is not included with the venue booking. I think I ended paying over $300 just for parking in addition to our entire stay which is disappointing. Other than that we we love to come back again!

Family_with_children

10/10

Exceptional

13 Jul 2026

briana

Amazing stay! We will be back again soon!

Family_with_children

10/10

Exceptional

13 Jul 2026

Suhal

Nice

10/10

Exceptional

13 Jul 2026

Suhal

Nice

Family_with_children

10/10

Exceptional

12 Jul 2026

Yosvany

Lo unico que deberian cambiar es que no le cobren el parqueo a los huespedes y ademas es caro

Family_with_children

10/10

Exceptional

09 Jul 2026

Nicolas

Plenty of space for the entire family. Kids also enjoyed the unlimited arcade games. Even enjoyed playing a few classics with the kids. Water park water was warm and relaxing with plenty of lounge chairs and shade for the entire family. Food at the cafe was good too. Beds were soft and comfortable. Not too mention all of the attractions near the resort. Overall, everyone enjoyed the experience.

Family_with_children

10/10

Exceptional

09 Jul 2026

Mohammed

I like it all

Family_with_children

6/10

Pleasant

07 Jul 2026

Curt Fernando

Did not like the fact the resort the not have a hot tub. None of the rooms have an option for a tub also.

Family_with_children

10/10

Exceptional

06 Jul 2026

Sarah

Clean, safe environment. Friendly staff.

Family_with_children

2/10

Poor

06 Jul 2026

Piotr

Body wash was pretty much water , bed comforter very dirty not sure if that was dirt or something else , for family's not recommend at all unless you like gangster type of chill.

Family_with_children

8/10

Excellent

05 Jul 2026

Janice

Floor was very slippery when wet my toddler hit his head pretty hard when he fell so be very careful

Family_with_children

8/10

Excellent

02 Jul 2026

Shevonne

This was a wonderful property. Very well kept, and the staff was very courteous. My only complaint is that the comforter that was in the bag for the kids’ room was dirty. They promptly brought more sheets, but it was very clear that had not been properly cleaned.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Rebecca L

it was a beautiful apartment that was perfect for us and out kids. The onsite waterpark was great to relax at on our first day after an overnight flight. I wish that we had had more time to enjoy the property because it was great.

Family_with_children

6/10

Pleasant

21 Jun 2026

SHEREE

Given the price for this property, my expectations were much higher. The apartment was dirty upon checkin. Counters and table not wiped, food on the cabinets, dirty baseboards, and excessive gnats/fruit flies. The price of parking was ridiculous. Weird it's not free/included. Highly doubtful any guests stay there who do not have cars. It's a money grab. The pools and lazy river are nice and the bar/food and staff were excellent. Location is also excellent and the parks shuttle was hit or miss (No AC on some buses, drivers poor customer service, but always on time).

Family_with_children

10/10

Exceptional

13 Jun 2026

Ashley

My family and I had an amazing time here from the playground, room to the waterpark. All of us 3 generations of family all loved the stay and will definitely return.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Kiara

This was our first time at the resort and our family really enjoyed it. The food was good. The room was clean. We stayed in the apartments and it was plenty of space for our entire family of five. We will surely be back.

Family_with_children

10/10

Exceptional

09 Jun 2026

Ricardo

Good

10/10

Exceptional

05 Jun 2026

Joey

This was the nicest, cleanest place ever stayed at and would stay again. Amazing property and appears the way the website shows. Top notch property. Was close and easy to get to everything. Our only complaint is the shuttle to the parks, it does not run enough and was booked before we could reserve.

10/10

Exceptional

05 Jun 2026

Jennifer

No need to stock up on some of the essentials. They are provided. Very convenient to get to Universal Studios. Overall great experience.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Sandy

Very clean

6/10

Pleasant

25 May 2026

Ana Maria

Wished they told me we had to pay for parking. Has to spend an extra $40 to $56 dollars a day for parking. Also there is no shade in the pool area unless you pay and rent an area. Apartment was great, fully equipped and very comfortable.

Family_with_children

8/10

Excellent

21 May 2026

SERGIO

This hotel was open less than a year ago therefore the condition of the common areas as well as the room were very clean. We booked a 2 bedroom apartment and it's huge, although there's a lot of wasted space that could have been optimized with the different layout. The hotel appeared to be at minimum capacity when we were there, yet they were unable to accomodate a late checkout on a Sunday, although we had booked one of their poolside cabanas for that day, which are not cheap. I get it, if they have someone else coming in on the same day they need to be able to clean the room, but occupancy was probably under 20% of capacity, as parking lot and pool areas were empty most of the time. Only one bar for the entire hotel, and they use a self serve system so if you order food they give it you in a togo packaging... The pool and slides are nice and fun for the kids.

Family_with_children

10/10

Exceptional

20 May 2026

Nancy

everything was great 10000/10 !!

Family_with_children

10/10

Exceptional

18 May 2026

KRISTINA

Clean, beautiful apartment in a great location close to the parks. Plenty of restaurants nearby and a market conveniently close as well. Overall, a great stay!

Family_with_children

10/10

Exceptional

17 May 2026

Diana

Perfect place for our family to start our day and end our day at. With the swimming pool and outdoor play area, our kids were occupied. We have 8yo twin girls and a 4yo son and they all had a blast. Also thankful they provided life vests and the heated pools were actually warm. Parking was never an issue for us and we were in and out throughout the day.

Family_with_children

10/10

Exceptional

16 May 2026

Louis

Nice place!!

6/10

Pleasant

15 May 2026

Shernea

The place was very spacious and clean. Staff was average, not really friendly or extremely helpful at least to my family and I. For instance, we asked for some towels and we were kinda given a hard time about it to the point one lady became kinda condescending as if we didn’t understand. The pool was nice and there was no breakfast and the food and drinks were quite pricey.

Family_with_children

8/10

Excellent

13 May 2026

Nicole

The property is very nice for family trips and relaxation. It was very clean and inviting. In addition, they need to work on the internet connection, fees for parking, and additional resort fees. The food was good, but they should consider having more breakfast options.

Friends_and_family Family

8/10

Excellent

06 May 2026

Heather

We had gnats in our room and it smelled like weed so bad. I think maybe it was the people under us? I wish there were a hot tub on property and the splash pad area is lacking stuff for kids less than two years old and it was extremely cold. The rooms were overall clean though and very nice and spacious.

Family_with_children

10/10

Exceptional

05 May 2026

Daniel

Great place no complain at all.

Family_with_children

8/10

Excellent

01 May 2026

Melissa

There was a problem with gnats and small ants other than that they stay was almost perfect . Management did send pest control and offered the change the room

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Royqesha

The Apartment was absolutely beautiful and so very clean...my son loved the themed room..
EVERYTHING WAS SO BEAUTIFUL INCLUDING THE POOL AREA...The only thing is...the slides aren't available and my son was really looking forward to using the water slides...it was no life guard on site for 3 days...other than that everything was good

Family_with_children

10/10

Exceptional

27 Apr 2026

Franck

Great place for a family vacation. Thanks

Family_with_children

4/10

Poor

26 Apr 2026

Taylor

Decent pool area but the slide was broken for the two days we were there. It’s like a caravan park vibe. Play courts and busy pool area. The rooms were big. Probably not a bad place just hard to go to after a Disney hotel.

Family_with_children

8/10

Excellent

26 Apr 2026

Fernando

I didn’t like the fact we had to pay for parking, the apartment could use a better cleaning I stayed at the property last year and from there to now it starting to look run down

Family_with_children

10/10

Exceptional

22 Apr 2026

Regina

Stay was wonderful!! Sterling at the front desk was the best!!!!!! Excellent customer service!!!!

Family_with_children

10/10

Exceptional

19 Apr 2026

Kristin

Great place, clean, pool

6/10

Pleasant

14 Apr 2026

Melissa

While we enjoyed our stay for the most part, I did not reali

10/10

Exceptional

13 Apr 2026

Dontaveous

The resort water park was amazing and the kids loved it!

Family_with_children

10/10

Exceptional

12 Apr 2026

Renee

Best new resort in Orlando

10/10

Exceptional

11 Apr 2026

Kimberly

Overall, I would rate this property a 9 out of 10. We had a great experience. The resort is peaceful, rooms are spacious, the staff is extremely friendly, property is accessible to several attractions, good value for your money. The pool area is large, and the food and drinks were good. We really can't complain about anything and will be returning.

Family_with_children

8/10

Excellent

05 Apr 2026

Jessica

No complaints here. I would have rated this hotel 5 stars but the elevator was broken and it’s hard to find a chair at the pool but overall this place was great! I would definitely recommend or return.

Family_with_children

10/10

Exceptional

05 Apr 2026

shane

Pool was rhe best part. Good service great waterpark

Family_with_children

10/10

Exceptional

04 Apr 2026

Nicole

Great costumer service, great food, and great time at the pool. My son enjoyed it very much.

Family_with_children

10/10

Exceptional

01 Apr 2026

Kary A

This resort was beautiful. Really great for families wanting more space and a nice pool and activities area. We loved playing pickleball and the water slides. The decor throughout the property was so well thought out and modern but colorful. The unit and kitchen was perfectly appointed. I was so impressed with this property including the staff. The internet and TV were not working properly while we were there but assume this will get resolved.

Family

10/10

Exceptional

31 Mar 2026

tyler

Apartment was perfect size for our family of 4. Close proximity to universal, Disney, and SeaWorld. Waterpark, lazy river, basketball courts were all very nice. Kids loved it

Family_with_children

8/10

Excellent

29 Mar 2026

Randall

The property was clean, the staff was nice and helpful, and the apartments were beautiful. It would’ve been five stars, but the TV channels didn't work consistently. They kept going out. The water pressure in the shower was really weak

Family

6/10

Pleasant

29 Mar 2026

Markita

You have to pay for parking every day & tv didn’t work our entire stay we had Netflix that’s the only thing that worked and also the bar adds gra

6/10

Pleasant

29 Mar 2026

Kevin

It was okay. Expensive but the apartment was worth the price I guess. The TV wasn’t working, one of the toilets was clogged upon arrival, I didn’t know until check out that there was a sponge, dish soap, and other house hold items hiding in the bottom cupboards. I requested a late check out and I was told it was complimentary and I can leave at 2pm. My husband had to work and left me and the kids alone (2 months old & 2 year old). Someone started banging on my door and it was housekeeping telling me I had to leave. I told them I was checking out at 2 and receptionist Morgan told me I had to leave immediately. I was stranded with two kids and all my luggage and no car. I told her I was given until 2pm (at the time of this it was 10am) and she said I had to leave immediately abd I can wait for my husband in the lobby. It about a half mile walk from the apartment to the lobby with two young kids, a packed strolle abd multiple luggage. Extremely stressful being kicked out.

10/10

Exceptional

24 Mar 2026

Iran

Clean room, great staff, very friendly and safe

10/10

Exceptional

22 Mar 2026

Gabriel

A very family-friendly place

10/10

Exceptional

21 Mar 2026

Armond

Second time staying at Villatel. The first was in their rental townhomes, and this time was the apartments. Very nice, modern, and clean. Waterpark was fun for the kids.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Askia

Our room is extremely clean well stocked the kids love the theme room arcade was nice. Everyone really enjoyed the polls. The staff at the restaurant bar were super friendly. The food was pretty good for poolside food…nothing too fancy but good enough. Lots of great food options close by and really good proximity to Universal Studios. Definitely would visit again.

Family_with_children

10/10

Exceptional

19 Mar 2026

Joanne

The local area has a lot to offer and the resort was perfect for my kids (ages 9 months, 12, and 13).

Family_with_children

10/10

Exceptional

18 Mar 2026

Cory

Very convenient to

8/10

Excellent

16 Mar 2026

Sharletta

Everything was over all good except they don’t offer housekeeping unless you book over 7days. That wasn’t disclosed and they did not bring any fresh linen.i was told to use the washer and dryer for the ones they provided. I was baffled for what it cost per night.

Family_with_children

8/10

Excellent

16 Mar 2026

Aaron

We loved the room. It was spacious and clean. It had that nice \"new room\" feel to it. We also enjoyed the waterpark. The water slides (stay away from the pink slide, it will scratch your back) and lazy river was a big hit.

The only reason that I could not give this property 5 stars is due to our apartment being right next to the basketball court and pool. They opened the basketball court at 8 AM and started blaring music at the same time. This is pretty early for vacation, when you might want to sleep in. They also did not closely monitor the basketball courts at night, so even though they are supposed to close at 8 PM, teenagers would play late night, which made it hard to sleep if you were in the units close to the courts. The main pool and lazy river are not really monitored. These areas could use a walk around attendant.

This is a great property. They just need to tighten up some of their policies and procedures.

Family_with_children

10/10

Exceptional

15 Mar 2026

Ian Benjamin

Amazing high quality apartments and resort

Family_with_children

10/10

Exceptional

15 Mar 2026

J'Kayla

They were extremely helpful with me concerning a booking issue that I had. I would highly recommend them! The Villatel Orlando apartments are super kid friendly as well!

Family_with_children

10/10

Exceptional

15 Mar 2026

Tania

Habitación excelente,maravillosa

Family_with_children

10/10

Exceptional

14 Mar 2026

Sherri

The staff was amazing at this location.

Ross at check in and through our whole 7 day stay was amazing - very friendly, helpful and went out of his way for my family.

Jeffrey at the bar was extremely friendly and amazing service.

Phill in maintenance was extremely helpful when the original service member showed up and never came back after our thermostat broke - but once Phil stepped in he got us taken care of.

Overall we thoroughly enjoyed the accommodations, quality service and value for the cost.

Family

10/10

Exceptional

03 Mar 2026

Jasmine

The service was excellent.

Family_with_children

10/10

Exceptional

22 Feb 2026

Lisa

Great accommodation

Family_with_children

10/10

Exceptional

22 Feb 2026

Derek

Rooms are brand new, great pool, friendly staff...perfect for families - no complaints!

Family_with_children

10/10

Exceptional

21 Feb 2026

Jermaine

Spotless and great

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Robert

this was a good and a bad stay. The room was beautiful and very clean.
However on the first night as we prepared to go to sleep we found that the mattress was upside down. ( the pillow top part of the mattress was facing down. we had to strip the bed and turn the mattress over.
Also there were two nice LG Tv's. But the in connection was terrible and we were unable to watch. the staff said it was due to the line coming in from the street and that they had no control over it. I found it odd the the on site bar an grill had12 TV's that were working perfectly.

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