Name: Extended Stay America Orlando Southpark Commodity
Address: 8687 Commodity Circle, Orlando, 32819, US

2/10

Poor

21 Jul 2026

Carlos

The place is always full of cops due the ambiance. The bathrooms don’t flush correctly. The shower is all rusted and full of mold.

Self

2/10

Poor

15 Jul 2026

Wilson

Lastimosamente no fue una buena experiencia para tener un lindo recuerdo con mi hijo. Las luces del baño no estaban funcionando correctamente, la tina estaba en muy mal estado. El lavabo del baño estaba tapado. La refrigeradora apestaba y con oxido. El lugar en donde estaba el toma corriente estaba roto. El sofa cama viejo. Ya con esas impresiones que tuvimos de la habitación, ni ganas nos dio de desayunar en las mañanas, nos dio miedo. Simplemente pido disculpas, pero es un lugar que no recomendaría a nadie. Sobre todo la habitación 216 que es la que nos brindaron para hospedarnos.

Family_with_children

4/10

Poor

14 Jul 2026

Stephen

Cockroaches in the kitchen, light bulbs missing, and broken light fixtures in the room, terribly rude staff!

Self

2/10

Poor

11 Jul 2026

Ashley

Disgusting hotel!!! We checked out 15 mins after we checked in! DO NOT GO HERE!!! I didn’t read the reviews before booking, chose it because it was cheap. They had one person working when we checked in; took about half an hour to get checked in. The room was something out of a horror film!!! Busted off cupboard doors, filthy floors, no smoke detector, both air conditioners were blowing warm air, bathroom was disgustingly they tried painting over the tiles to make them look new. What was the last straw for us was the pull out couch bed our kids were supposed to sleep on. COVERED IN PET HAIR AND URINE!!!! Mattress was completely yellow! We checked out immediately and asked for a refund. The front clerk said she would gladly refund us. I asked for email confirmation and she said I have to wait for the morning manager to approve it and send me the email. I don’t know how on earth this nightmare of a hotel is in operation!!! Praying we get a refund for checking out right away!! Having a hard time reaching management, I deserve every penny back!!!!

Friends_and_family Family

2/10

Poor

10 Jul 2026

yoselin

Bad experience this stay is nothing compared to the offers online

Family_with_children

2/10

Poor

05 Jul 2026

Candice

Yes I do understand the hotel is pet friendly but the elevator smelled like dog with no fresh breathing air. The room outlet was broken, used bar soap, half eaten Hershey chocolate, no towel, no TV remote. Booked through expedia and was charged and they doubled charged me again at check in even tho I provided proof of payment with my expedia receipt. Overall I would not recommend this hotel and they need to do better in ALL AREAS!!!!

Self

2/10

Poor

02 Jul 2026

Fielden

The online booking said that check in was from 11 am to midnite. I arrived at 10 45 pm to discover no one at the check in counter, the counter window was closed and locked and I was directed to a phone to call the operator. After waiting ten minutes for that operator to get someone to come ad check me in, I called him again and once again was told someone was on the way. After another 10 minute wait, I left to find lodging somewhere else.
It's hard to give someone money when they won't show up to take it . . . .

2/10

Poor

23 Jun 2026

Michael

They refused to check me in making me walk a mile away to home2 who took me right now. Don’t spend a single penny at this hotel.

Self

6/10

Pleasant

22 Jun 2026

Raju

Rooms are big but poorly maintained. It was not clean .

Family_with_children

2/10

Poor

21 Jun 2026

Ronald

The entire property is a trash. Do not book in here.

Family_with_children

10/10

Exceptional

20 Jun 2026

John

Wonderful with Wonderful staff

Family_with_children

10/10

Exceptional

16 Jun 2026

Sarah

Very clean room helpful staff

Family_with_children

10/10

Exceptional

16 Jun 2026

Sarah

Room is nice and roomy as well as clean staff is very helpful

Family

2/10

Poor

10 Jun 2026

juana

Checked in and checked out within 20 minutes. This place is disgusting, smells, and is soiled with stains throughout.

Family_with_children

2/10

Poor

10 Jun 2026

edlin

Please never stay here full of roaches, dangerous area, and the guests were very loud and sketchy cancelled my reservation right after I walked into the second room that I was going to be put in the first one was absolutely disgusting and saw roaches walking on the sofa

Friends_and_family Family

2/10

Poor

08 Jun 2026

edlin

Had the worst experience first room we were set up on smell, disgusting and did not have a pull out bed as stated in the Reservation second room we were walked into the second room by the hotel manager, and as we walked in, there was roaches crawling on the sofa I requested an immediate cancellation and booked to a different hotel however, during the wait experienced a lot of hostility with guest a couple was verbally abusive to each other as I’m sitting in the lobby with my child. I will be and recommending that don’t book this hotel specially if traveling with children.

Friends_and_family Family

2/10

Poor

28 May 2026

Natalie

HORRIBLE. Had bugs all over the place, stains, rust, holes, air conditioning did not work, wrong sized bed. Had to leave immediately. Requesting a refund as we speak.

Partner

10/10

Exceptional

23 May 2026

Gregory

Hotel was what you’d expect, not runs down but not up to spec either. New mgmt was not too helpful although the staff was as helpful as ever.

Partner

2/10

Poor

23 May 2026

Jason

Infested with German roaches do NOT STAY HERE

Self

10/10

Exceptional

20 May 2026

johnny

Peace full environment, great customer service and great location.
I am just happy here.

Self

2/10

Poor

17 May 2026

Tameka

P et friendly

2/10

Poor

12 May 2026

Nicolas

They have roaches. I need my refund still!!

Partner

10/10

Exceptional

07 May 2026

johnny

The Best in everything . Best personal and good Customer service

4/10

Poor

06 May 2026

Stephanie

Room floor was dirty no breakfast or any utinsils in the room

Family_with_children

2/10

Poor

04 May 2026

Kevin

Front desk lady nice. The rest no breakfast dirty room. I highly suggest do not go!!!!!

Family

2/10

Poor

03 May 2026

Juan

Infested of cockroaches and had to left immediately , they havent reinbursed yet, i have pictures of the cockraches all over the room, kitchen and bathroom

Partner

2/10

Poor

01 May 2026

Alysia

The room was dirty, and the bathtub was peeling and filthy. There were bugs and bedbugs all over the room. There was no staff on duty at night to assist. I requested fresh towels, but they were never delivered. The breakfast consisted of absolutely nothing.

Partner

2/10

Poor

30 Apr 2026

Danielle

When I checked in, the entire room smelled of urine. I was so afraid it would get in my clothes and ruin my vacation. Not only did the room smell of urine, I requested a room with two beds and one of the beds was leaning on the floor. The bed frame was broken. When I asked for a new room, the front desk only had one more available. It had space for two beds but one was missing. Only the headboard was on the wall and there was an empty space where the bed should have been. There was a pullout couch but the front desk advised we not use it. She said the pullout couches were dangerous, broken, and filthy based on the complaints she had heard. There was no way we were staying at this hotel. We ordered an Uber and stayed somewhere else. I didn’t even bother getting a refund. The lady at the front desk was kind and helped as much as she could.
I’ve never seen a hotel like this. I was visiting from out of state and assume this type of accommodation must be acceptable in Orlando. This hotel honestly should be shut down.

Friends_and_family Family

4/10

Poor

29 Apr 2026

kalif

I proceed to the room and I noticed that there shower bath was really impact conditions and not properly clean. The bathtub was rusty, also depart were you put the soap that was attached to the wall was broken. First, by the bathtub being rusty is very dangerous for people to step on that to me. That’s a huge safety issue not only that, the part where you put the soap is broken you can fall hit that and cut yourself. This is Hhhj guys. I understand that this is not a five star room or hotel, but safety must happen at all times because you don’t know what could happen. I brought it to the front desk receptionist and the first thing he said was do you want to check out? My answer was what do you mean? I never said that I’m just bringing it to your attention because he’s a safety issue, his response was well we’re booked. At that point there’s nothing I can do because it was late in the afternoon and there was no other hotel available near to that one. When I check out, I brought it to the Manager‘s attention, and she said well I apologize for the inconvenience, blah blah blah blah blah. At this point, I will not stay at any of your locations because this happens also at the location across the street that is the same brand so apparently this is a pattern that it will continue to happen and nobody’s doing anything about it. I thought it was important for you guys to know that for me to share my experience and just to let you know, I did not took a shower in that bathtub.

2/10

Poor

26 Apr 2026

francisco

I book 2 days for 5 guest room of 2 beds and 1 sofa couch. The only good thing in this room was only the cleaning of the bed sheets, but the rest was really bad. The room have a terrible smell because it have carpet and it’s all stain. Bad cleaning under the bed, dirty carpet. We’d had to run to cvs to buy spay and candles for the bad smell, trust me it’s very bad. Not good ac, the halls ways smell very bad and stain on the carpets. It’s says breakfast included. That it’s a scam, they don’t have breakfast, only coffee. And the place around smell bad with strange people wondering around.

Please pay a bit more and rent another hotel, don’t stay here.

Expedia please take this hotel (well it’s not even a hotel ) from your platform. Don’t let you clients fell on this bad hotels scams.

Family_with_children

2/10

Poor

26 Apr 2026

Sherrie

GROSS—highly do not recommend.

The only positives were the friendly woman at check-in and the location. Beyond the lobby, the hotel smells awful—a mix of marijuana, dogs, and urine. The room itself was filthy. I honestly wanted to turn around and leave, but after a 10-hour flight and a 3-hour drive, we were too exhausted to go elsewhere.

I usually check reviews before booking, but this time we didn’t since we were traveling—and that was a mistake.

Complementary breakfast, coffee.. no cream, oatmeal packets and hot water.

The moment we opened the door to our room we knew it was bad. All countertops dirty, mirror filthy. There were cigarette burns in the sheets, and the bathroom felt unsafe—I didn’t even shower because the ceramic tub was peeling and looked like it could cut your foot.

The pictures speak for themselves.

Partner

2/10

Poor

23 Apr 2026

Jasna

Rooms were over booked. The room we got was filled with bugs and in the bathroom was filled with black mold.

Family_with_children

4/10

Poor

19 Apr 2026

Felix

Stayed for one night at the extended stay on south commodity circle.

First room assigned was not ready (no sheets, rags on the counters). No big deal, went back to lobby and new room was assigned.

The entry area was not a pleasant odor. Stepping into the hallways for the elevator, the smell was worse and the area seemed unkempt.

An employee came with me from the front desk to ensure the second room was also not an issue. This was very nice of them to do as they wanted to make sure my check in experience was good. Unfortunately, stepping onto the 2nd floor off the elevator greeted with even worse odor. Spoiled food, garage, and even urine. There were literal black garbage bags in the hallway including several outside my rooms door. Stepping into the room, it was fine and offered a reprieve from the odors.

The garbage in the hallways and the smells persisted from the time I checked in at 5pm to when I left the property at 615am this morning.

As someone who travels often and stays in all sorts of hotels, many things are expected and understandable, but this was easily one of the worst experiences from an overall cleanliness standpoint.

2/10

Poor

19 Apr 2026

Jonathan

There was a large frog in the bathroom sink. The dishwasher was missing with a large hole left beginf in the kitchen. Lightbulbs were missing. Bathroom was dirty. Fridge look like someone hit it with a hammer 30 times. Red marker on freezer door with large \"I LOVE YOU\" writing. Roaches running around kitchen. Air conditioner in bedroom unplugged with no outlet to plug it in. Lots of damage on furniture. Wired white paint stains on carpet. Had to leave and ask hotels.com for refund. The crowd hanging around lobby was very loud, and drunk with kids running around . Trashy place like a highway motel..

Friends_and_family Family

4/10

Poor

19 Apr 2026

Maria

This place is run down and terribly maintained- I stayed one night - our room smelled like urine and cigarettes- spend more and stay elsewhere

Family_with_children

4/10

Poor

18 Apr 2026

Donald

Massive rust and mold in the bathtub. Had to switch rooms. Corporate should be ashamed.

Partner

4/10

Poor

15 Apr 2026

Katrina

The rooms was not what they appear to be on the ad. Was out of bed linen . No one came to clean the room in 2 days.

Friends_and_family Family

2/10

Poor

11 Apr 2026

Bryan

This was a spur of the moment decision, my son and I were in Tampa for the week and decided to add a two day side trip to Orlando. So we sought out someplace close to Sea World and reasonably cheap. The reviews were mixed, but even the bad reviews focused on small things that didn’t matter that much to me (the TV was outdated, the carpet showed wear and tear).

I’ve travelled extensively, staying in hotels in most US States and several foreign countries (including in the developing world) and this was without a doubt the worst hotel I’ve ever encountered. When I went to check in, the desk clerk insisted on showing me the rooms “and then you can decide if you want to stay.” That should’ve been my red flag to make me leave. He showed me 5 different rooms, none of which anyone should pay money to sleep in.

What I found included: bath tubs that were in such a state of disrepair I honestly thought this was an abandoned building, lights in some rooms didn’t even work, furniture was worn and in some cases missing, the drawer facings in one room were gone, there were what appeared to be electrical burn marks on the carpet, one room smelled so badly of urine that the clerk told me he wouldn’t let me stay in it. Trash was piled in the hallways along with a pile of wet linen right outside one of the rooms.

You should NOT stay here (we left and booked a Hilton down the road). 1 star for an honest desk clerk, who told me he wouldn’t advise me to stay.

2/10

Poor

09 Apr 2026

Angela M

There was no menu you told me they had muffins in the morning. Parking had random people all around outside.

Family_with_children

2/10

Poor

08 Apr 2026

Awilda

Bad

Business

2/10

Poor

05 Apr 2026

Jagdalia

Afuera está bien pero el cuarto estaba terriblemente sucio. La alfombra estaba toda mancha, el toilet estaba orinado y con cabellos humano. Habían cucarachas. El personal muy amable pero la habitación parecía sacado de una película de terror.

Family_with_children

2/10

Poor

04 Apr 2026

Kerly

The place smelled like bad as soon as you walked in, and the person who assisted me was in a bad mood. He told me that before checking me in, he would show me the room because the hotel was in poor condition. When I entered, it had a terrible smell, the drawers were broken, and the toilet still had signs that someone had used it. I ran out of that place immediately.

Friends_and_family Family

2/10

Poor

31 Mar 2026

Carl

I arrived at night and could see that there were unsavory people hanging out around the hotel. The staff made me feel like I was an inconvenience to them. The whole hotel smelled like meth and cat piss. The room didn’t have any towels. Had to wait to get towels after they washed some in the morning. The drawers were broken and or missing. The curtains were broken. There was literal dog/other feces in the hallway. I paid way too much to stay at this hotel.

Self

6/10

Pleasant

30 Mar 2026

Avery

Property is pet-friendly, but needs to be separated from rooms without pets. First floor smell was extremely overwhelming and dog feces right by entrance

Partner

2/10

Poor

30 Mar 2026

Pavel

It was a muffin and a diluted coffee. It should not be called breakfast. Photos seen on Expedia do not realistically represent the property which is fitly.

Self

4/10

Poor

30 Mar 2026

Katherine

The room was not clean. The floor in the kitchenette was sticky on the bottom of shoes, the carpet looked as if animals used it as a toilet and it was not cleaned properly. Parts of the flooring and wall plaster was missing. There were tiny ants in the bathroom and sink area. The bath tub looked like it had been painted abd the paint was peeling off the sids and cracked on the bottom. The fridge looked like it had leaked at some point. The dishwasher was dirty looking and all dinged up on the front. There was parts if the counter top missing. The front door did not seal all the way around it so you could see into the hallway. The elevator look to have had an electrical fire at some poit cause the buttons were melted. The loby was by far the cleanest part of this place. I would not recommend this place or stay here again as i was afraid of bringing bugs home or getting my room broken into. I know it was an extended stay hotel but it seemed to have families living there. This whole place gave my husband and I bad vibes. We were both nervous and afraid to even sleep on the bed. We couldn't switch rooms as they were sold out for the night we were there.

2/10

Poor

29 Mar 2026

Jennifer

This hotel is downright disgusting. Bugs and cockroaches all over. Most of the lights in the room didn’t work. The curtains wouldn’t close all the way due to be broken. The cabinets were missing, the couch had rips in it. WOULD NOT STAY HERE!

Family_with_children

2/10

Poor

27 Mar 2026

Cijo

Nasty smelly room. Microwave rusted. No ameneties. Shower unclean. Tv not working. Stove not working

Family_with_children

2/10

Poor

24 Mar 2026

Pamela

My family got bedbug bites… broken foundation on bed. Dirty carpets, low on towels etc. bathroom door broken. We had to be switched to 3 rooms. Because of the conditions. Staff worked with us but they-just work there. The rooms are not all up to par.

Family_with_children

2/10

Poor

24 Mar 2026

Corey

Room was filthy nasty the smell was so bad we slept in my truck

Family_with_children

2/10

Poor

22 Mar 2026

Mercedes

I am giving them a bad review because when I arrived at 11:00 PM, they told me I didn't have a room because they were overbooked.
And when I started asking questions, they told me they had nothing to discuss.

And when I called Expedia, they almost didn't refund the money I had paid... It was a real struggle to get it back.

Partner

2/10

Poor

22 Mar 2026

Raysheuna

Everything was just horrible . The wait for the key at check was ridiculous. Almost a hour in the lobby waiting with no explanation to what was going on until we asked . Next the hallways smelled like pee & smoke ! To ppl who don’t smoke and the fact this was suppose to be a non smoking hotel HORRIBLE . The TVs in the hotel room didn’t have no remotes to even turn them on or change ! Housekeeping didn’t come around to the rooms at all !! The dresser in living room area was broke ! Stove broke . I will never stay at this hotel ever again . First time & horrible experience. They were understaffed . I felt bad for the workers tbh ! Just horrible though.

Family_with_children

2/10

Poor

21 Mar 2026

chavely

Los muebles de la habitación estaban rotos y otros simplemente no tenía ni puertas. Desfile de cucarachas por toda la habitación. Pasillos huelen mal. En área de la cafetería no ha ni café.

Family

8/10

Excellent

21 Mar 2026

Washington Ferreira

The hotel is close to almost everything. His conditions are good, and the employees are excellent. Very kind and polite.

The cleanliness of our room and gym were also good.

Family_with_children

2/10

Poor

20 Mar 2026

Titus

The hotel was disgusting. The sofa bed should be burned. There was a roach in the bathroom. I would not wish my worst enemy to stay there. My family had to scramble to find another hotel to stay at.

Family_with_children

10/10

Exceptional

19 Mar 2026

Sarah

Love staying here

Family

10/10

Exceptional

19 Mar 2026

Sarah

Love staying

Family

10/10

Exceptional

19 Mar 2026

Sarah

Love ❤️

Family

10/10

Exceptional

19 Mar 2026

Bettie

Love it here

Family

10/10

Exceptional

19 Mar 2026

Bettie

Staff is amazing

Family

10/10

Exceptional

19 Mar 2026

Bettie

Love staff

Family

10/10

Exceptional

19 Mar 2026

Sarah

Love

Family

10/10

Exceptional

19 Mar 2026

Bettie

Love

Family

10/10

Exceptional

19 Mar 2026

Sarah

Love the pmace and the people who works here

Family

10/10

Exceptional

19 Mar 2026

Bettie

Staff is very nice the bad thing is roaches and the condition of the room

Family

6/10

Pleasant

19 Mar 2026

Lauren Michele

There is a Walgreens nearby that is walking distance. The staff was very nice. However the bathroom wasn't that clean there was hair on the bathtub and on the floor. The floor was dirty and sticky. I trusted to sleep in the bed it wasn't that dirty. But I didn't want to rate average because the average hotel is not dirty like that. However the price was good for what I needed it to be for quick business overnight trip

Self

2/10

Poor

18 Mar 2026

sabrina

rude GM and unprofessional talked about other guest info to
other guest and with other staff which is against ethics and code as a manager. Shows favortism to guest.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

Leah

The burned in the stove do not heat up well. I managed to use it, it just took longer.

2/10

Poor

18 Mar 2026

Billie Joe

sucks dont stay roaches nasty rooms

Friends_and_family Friends

6/10

Pleasant

18 Mar 2026

Billie Joe

rude staff disrespectful manager

Friends_and_family Friends

2/10

Poor

18 Mar 2026

Grace

My room was so gross. There were stains in the bathtub and on the bed sheets. I only stayed for 6 hours. There was a horrible smell throughout the hotel. This was in the ghetto part of Florida. Never booking this again

Friends_and_family Family

2/10

Poor

18 Mar 2026

Kara

This place should absolutely not be listed as a suitable property on hotels.com. It seemed unsafe, numerous items were broken or simply missing from the room (eg a drawer was completely missing from the desk, the curtains were broken and were unable to cover the windows), and the room was always terribly in need of new carpet. In addition, the property smelled of both cigarette and marijuana smoke. I check in I asked if it was no -smoking and the attendant said yes, but people smoke here anyways. The breakfast was almost non-existent- I couldn’t even get hot water for a cup of tea. Absolutely appalling. If I had arrived last minute I would have left and found a different hotel. Very disappointed and surprising that this is even listed on hotels.com

Self

2/10

Poor

16 Mar 2026

Analisse

The drawers were broken the toilet was broken the

2/10

Poor

16 Mar 2026

Makayla

Bugs in the room, stains on the sheets. Then they double charged us and only refunded us once. HORRIBLE! DO NOT BOOK!

Friends_and_family Friends

6/10

Pleasant

15 Mar 2026

Miles

Dated room and roaches in running around

Self

2/10

Poor

15 Mar 2026

Brittany

It was in a good location but the room was dirty. The carpet was stained and sticky. My autistic daughter found a pill on the floor, luckily she didnt put it in her mouth. The windows were unlocked and opened with no screens on the window and we were on the 2nd floor. The beds were uncomfortable. The bathroom tub was disgusting and stained. There were no pans or utensils to use even though there was a little kitchen. The hallways smelled like pee. There was a pile of wet laundry in the hallway causing a puddle as soon as you get off the elevator. People smoking weed outside the building when i put my kids in the car. Probably wont be staying there again

Family_with_children

2/10

Poor

10 Mar 2026

Anthony

Disgusting. This place has massive roaches. No pots and pans. Had to change rooms because the first room had broken draws etc. No breakfast. The air conditioner did not work properly. The sink faucet was missing a handle. There was no broom available to sleep the floor although the night before we saw someone bring the broom back to the front desk. The pull out coach is oily dirty and disgusting. This place has so much olt9aches that we had to keep our dishes in the refrigerator to keep roaches from crawling on them because we could 5 use the cabinets at all. The staff does not seem to care either and they gossip at the front desk about cltelling someone their mother is a crackhead. This whole building needs to be condemned. Don't even get me started on the dirty hallways and the smell of marijuana.

2/10

Poor

09 Mar 2026

Phillip

When we got there, we were told that the hotel was full even through we booked through Expedia and confirmation was sent.

Family_with_children

2/10

Poor

08 Mar 2026

Sergei

Live roaches in the bedroom, and the second coach is broken. The front door to the reception was locked, and there was no bell. Had to knock for 5 min to get it.

The carpet was 10+ years old and dirty. No chairs in the kitchen area for room 245.

Complimentary breakfast was not served without explanation or compensation.

Family_with_children

2/10

Poor

08 Mar 2026

Steve

No breakfast although advertised.

Self

2/10

Poor

05 Mar 2026

Luis Carlos

This was one of the worst hotels I have ever stayed in—if not the worst.

First, the location is not ideal. The hotel is isolated and far from most attractions and services. The check-in process was extremely slow; it took almost 45 minutes just to receive my room.

As soon as you enter the hotel, there is a strong smell of humidity and dogs, and the hallway carpets were dirty and heavily stained.

The first room I was assigned was not the one I had reserved. I had booked a room with two beds and a sofa bed, but instead I was given a room with only one bed and no sofa bed. After reporting the issue, they assigned me another room.

Unfortunately, the second room was also in very poor condition. It was dirty and clearly very worn out. The door was missing the security latch, the bed cover had visible stains, and the bathroom was in terrible condition. Several tiles were falling off, there was rust on most of the metal surfaces, and the bathroom was dirty, with hair in the shower and what appeared to be blood stains on the sink.

I requested another room change, but they told me they did not have any clean rooms available. At that point, I asked for a refund, as I was not willing to stay in a room in those conditions.

The front desk agent told me she could not process the refund and that I would need to speak with the manager the following day to request it.

Overall, this was a very disappointing and unacceptable experience. I would not recommend staying here

Friends_and_family Family

2/10

Poor

02 Mar 2026

Olivia

We were there all of 28 minutes, from checking in to checking out. My child was sick instantly, from a smell we cannot describe, vomiting immediately after exiting the hallway of the 3rd floor near our room. I entered the room and also felt nauseated, instantly. The room's appearance was inhabitable. The furniture was torn, broken and looked horrible. The stove was completely rusted and the oven door hanging off. Multiple doors and draw covers missing from the cabinetry. This was highly sickening and disappointing. My family was sick and we had no place to book after 12:45am. I was refunded my two-day stay and the staff wasn't hesitant in agreeing to returning my fee, as they could not accommodate our reservation. The hotel needs a lot of work and should be closed until renovations are complete. I'll never forget this horrible experience and how quickly my family was effected by it. Truly sad to false advertise and charge the prices you do for such an underwhelming welcoming from the staff and the disgusting property my family was expected to reside in for the length of our reservation. Disgusting and unsanitary. Sadly disappointing.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Sarah

Love my stay not the roaches and condition of the hotel

Family

10/10

Exceptional

02 Mar 2026

Sarah

Need to mak3 sure breakfast last

Family

10/10

Exceptional

02 Mar 2026

Sarah

Keep up the good work Lana

Family

2/10

Poor

02 Mar 2026

andres

The worst experince ever in my life. My room was totally destroyed doors cabinets ,carpets, smell nasty, the bath tub is rusted and need to be replaced or glazed. For you convinience, shut down this location is such as terrible image for your chain

4/10

Poor

23 Feb 2026

Ray D

I was very disappointed with that hotel.
I chose it using Trip Advisor because it had an above average rating with a budget price, and breakfast was included.
Problems:
1. No chair of any kind in the rooom. I told the front desk, but no chair was brought to the room even though I was there two days.
2. Breakfast was almost non-existant.
I was expecting at least a choice of cold cereals and milk.
The \"Grab and Go breakfast consists of:
Coffee (and hot water)
A limited choice of cereals to be made with hot water.
That's all - no milk.
The first morning all they had was grits - not my favorite.
I went out for a breakfast sandwich at a covenience store.
The second morning they had oatmeal - great.
But there were no spoons, even though I asked.
How do you eat cereal without a spoon?
I was meeting friends for a late brunch later, so I managed.
3. The light in the toilet/bathtub area was very dim.
Other issues:
The signage is out of date:
In the 1st floor hallway leading from the rooms and elevator has a sign \"Vending Machine\" and \"Pool\". There was no vending machine to be found anywhere near there.
(I saw no sign of a pool - not important to me, not sure if the hotel had a pool.)
Another guest was also looking for the vending machines.
I later found out that the vending machines were in the breakfast room, and that door is closed and locked after hours, but accessible with a room key.
(During the day, I didn't look outside that door to see what kind of a sign it had.)

4/10

Poor

23 Feb 2026

Maria

My stay fell significantly below acceptable hospitality and sanitation standards. Upon arrival, the bed sheets were dirty, there were roaches present in the bathroom, and the room had a strong cigarette odor, making the space uncomfortable and unsanitary. The appliances were visibly old and rusted, suggesting poor maintenance overall. Additionally, the fire alarm went off twice around 2:30 a.m., causing sleep disruption and raising serious safety concerns. The property also appeared to be short-staffed, and timely assistance was not available when issues occurred. Due to the cleanliness concerns, pest infestation, persistent smoke odor, and repeated overnight disturbances, the stay did not meet basic health, safety, or quality expectations, and negatively impacted the overall experience.

If you

Friends_and_family Family

4/10

Poor

22 Feb 2026

James

I arrived at the hotel to find that the reservation I made through Expedia had been canceled. I have no idea who canceled it. I'm a 68-year-old man who'd been traveling all day and was exhausted and at 10:00 at the hotel desk I find out I don't have a room and to get a room I have to pay more money than I had reserved via Expedia. So I ended up paying the hotel and I have no sense where the cancellation came from.

Self

2/10

Poor

19 Feb 2026

Kristena

The room floor was dirty. The halway carpet had stains. The whole hotel smelled of Marijuana. Also, there were cockroaches in the first room given!

Friends_and_family Friends

2/10

Poor

18 Feb 2026

Bud

The front counter was friendly but the room smelled awful

4/10

Poor

17 Feb 2026

Susannah

The best thing about the room was that it was not carpeted and the tv had good basic channels. Otherwise, the building in general smells bad, the “breakfast” was inedible, our ground floor window had a broken lock, it’s generally dingy and depressing.

We chose to stay here for relative proximity to the airport without spending over $300. Also we thought the restaurants across the street were accessible. But it’s a schlep to get to the crosswalk and then to the restaurants. (The sushi and the coffee shop were really good though)We chose the place

Friends_and_family Family

2/10

Poor

16 Feb 2026

LEON

Worst Hotel Experience Ever. Poor Conditions and Incomplete Refund
This was the worst hotel experience I have ever had.
During our stay, we found three cockroaches in the room, which is completely unacceptable. The room also had a very strong, unpleasant odor that made it uncomfortable to even be inside.
The futon bed did not have fitted sheets, showing a lack of basic preparation and cleanliness standards.

My reservation was originally for two nights, and due to the unacceptable conditions, I asked for a full reimbursement. However, they only refunded one night.
Given the cleanliness issues and overall poor experience, I believe a full refund would have been appropriate. I would not recommend staying here.

Leisure Family

2/10

Poor

16 Feb 2026

Esther

They cancelled our room and gave it to someone else. Then were not helpful to get the issues resolved. They also processed our payment, so the money had come out of the bank as well. The gentlemen working were nice, but not helpful to our situation. We had to leave since they “didn’t have our reservation”; which was not true. The cleanliness and overall aesthetics of the hotel was not good.

2/10

Poor

12 Feb 2026

Ana

Yes the room was bad lots broken did not worked and many roaches

Leisure Friends

10/10

Exceptional

11 Feb 2026

Sarah

The assistant general manager at this location is a complete and literal dumb ass and is very rude other than my encounter with him I love here

10/10

Exceptional

10 Feb 2026

Sarah

Clean room friendly staff Thanks to general manager Lana front desk staff Michelle and Shamal housekeeping Shautice and Tia you guys absolutely rock

Leisure Family

10/10

Exceptional

04 Feb 2026

Sarah

10 out if 10 do to customer service need updates room's and remove sofa off web when there is no sofa

Leisure Family

10/10

Exceptional

04 Feb 2026

Sarah

The staff us very nice and commanding but dir the new guy that is here. I don't like that he just stands there and stairs at you. The hotel needs up dates over all star is dor the customers service 10 Go Lana tou rock

Leisure Family

4/10

Poor

02 Feb 2026

Catherine

Bathroom floor was crumbling, found two bugs in the room, hotel breakfast didn't have oatmeal the second day and was just partially frozen muffins. No bathroom fan.

Leisure Family