Extended Stay America Orlando Southpark Commodity

United States , Orlando Area - Florida - FL
ORLANDO, 8687 Commodity Circle
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100 reviews shown

2/10

Poor

10 Mar 2026

Anthony

Disgusting. This place has massive roaches. No pots and pans. Had to change rooms because the first room had broken draws etc. No breakfast. The air conditioner did not work properly. The sink faucet was missing a handle. There was no broom available to sleep the floor although the night before we saw someone bring the broom back to the front desk. The pull out coach is oily dirty and disgusting. This place has so much olt9aches that we had to keep our dishes in the refrigerator to keep roaches from crawling on them because we could 5 use the cabinets at all. The staff does not seem to care either and they gossip at the front desk about cltelling someone their mother is a crackhead. This whole building needs to be condemned. Don't even get me started on the dirty hallways and the smell of marijuana.

2/10

Poor

09 Mar 2026

Phillip

When we got there, we were told that the hotel was full even through we booked through Expedia and confirmation was sent.

Family_with_children

2/10

Poor

08 Mar 2026

Sergei

Live roaches in the bedroom, and the second coach is broken. The front door to the reception was locked, and there was no bell. Had to knock for 5 min to get it.

The carpet was 10+ years old and dirty. No chairs in the kitchen area for room 245.

Complimentary breakfast was not served without explanation or compensation.

Family_with_children

2/10

Poor

08 Mar 2026

Steve

No breakfast although advertised.

Self

2/10

Poor

05 Mar 2026

Luis Carlos

This was one of the worst hotels I have ever stayed in—if not the worst.

First, the location is not ideal. The hotel is isolated and far from most attractions and services. The check-in process was extremely slow; it took almost 45 minutes just to receive my room.

As soon as you enter the hotel, there is a strong smell of humidity and dogs, and the hallway carpets were dirty and heavily stained.

The first room I was assigned was not the one I had reserved. I had booked a room with two beds and a sofa bed, but instead I was given a room with only one bed and no sofa bed. After reporting the issue, they assigned me another room.

Unfortunately, the second room was also in very poor condition. It was dirty and clearly very worn out. The door was missing the security latch, the bed cover had visible stains, and the bathroom was in terrible condition. Several tiles were falling off, there was rust on most of the metal surfaces, and the bathroom was dirty, with hair in the shower and what appeared to be blood stains on the sink.

I requested another room change, but they told me they did not have any clean rooms available. At that point, I asked for a refund, as I was not willing to stay in a room in those conditions.

The front desk agent told me she could not process the refund and that I would need to speak with the manager the following day to request it.

Overall, this was a very disappointing and unacceptable experience. I would not recommend staying here

Friends_and_family Family

2/10

Poor

02 Mar 2026

Olivia

We were there all of 28 minutes, from checking in to checking out. My child was sick instantly, from a smell we cannot describe, vomiting immediately after exiting the hallway of the 3rd floor near our room. I entered the room and also felt nauseated, instantly. The room's appearance was inhabitable. The furniture was torn, broken and looked horrible. The stove was completely rusted and the oven door hanging off. Multiple doors and draw covers missing from the cabinetry. This was highly sickening and disappointing. My family was sick and we had no place to book after 12:45am. I was refunded my two-day stay and the staff wasn't hesitant in agreeing to returning my fee, as they could not accommodate our reservation. The hotel needs a lot of work and should be closed until renovations are complete. I'll never forget this horrible experience and how quickly my family was effected by it. Truly sad to false advertise and charge the prices you do for such an underwhelming welcoming from the staff and the disgusting property my family was expected to reside in for the length of our reservation. Disgusting and unsanitary. Sadly disappointing.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Sarah

Love my stay not the roaches and condition of the hotel

Family

10/10

Exceptional

02 Mar 2026

Sarah

Need to mak3 sure breakfast last

Family

10/10

Exceptional

02 Mar 2026

Sarah

Keep up the good work Lana

Family

2/10

Poor

02 Mar 2026

andres

The worst experince ever in my life. My room was totally destroyed doors cabinets ,carpets, smell nasty, the bath tub is rusted and need to be replaced or glazed. For you convinience, shut down this location is such as terrible image for your chain

4/10

Poor

23 Feb 2026

Ray D

I was very disappointed with that hotel.
I chose it using Trip Advisor because it had an above average rating with a budget price, and breakfast was included.
Problems:
1. No chair of any kind in the rooom. I told the front desk, but no chair was brought to the room even though I was there two days.
2. Breakfast was almost non-existant.
I was expecting at least a choice of cold cereals and milk.
The \"Grab and Go breakfast consists of:
Coffee (and hot water)
A limited choice of cereals to be made with hot water.
That's all - no milk.
The first morning all they had was grits - not my favorite.
I went out for a breakfast sandwich at a covenience store.
The second morning they had oatmeal - great.
But there were no spoons, even though I asked.
How do you eat cereal without a spoon?
I was meeting friends for a late brunch later, so I managed.
3. The light in the toilet/bathtub area was very dim.
Other issues:
The signage is out of date:
In the 1st floor hallway leading from the rooms and elevator has a sign \"Vending Machine\" and \"Pool\". There was no vending machine to be found anywhere near there.
(I saw no sign of a pool - not important to me, not sure if the hotel had a pool.)
Another guest was also looking for the vending machines.
I later found out that the vending machines were in the breakfast room, and that door is closed and locked after hours, but accessible with a room key.
(During the day, I didn't look outside that door to see what kind of a sign it had.)

4/10

Poor

23 Feb 2026

Maria

My stay fell significantly below acceptable hospitality and sanitation standards. Upon arrival, the bed sheets were dirty, there were roaches present in the bathroom, and the room had a strong cigarette odor, making the space uncomfortable and unsanitary. The appliances were visibly old and rusted, suggesting poor maintenance overall. Additionally, the fire alarm went off twice around 2:30 a.m., causing sleep disruption and raising serious safety concerns. The property also appeared to be short-staffed, and timely assistance was not available when issues occurred. Due to the cleanliness concerns, pest infestation, persistent smoke odor, and repeated overnight disturbances, the stay did not meet basic health, safety, or quality expectations, and negatively impacted the overall experience.

If you

Friends_and_family Family

4/10

Poor

22 Feb 2026

James

I arrived at the hotel to find that the reservation I made through Expedia had been canceled. I have no idea who canceled it. I'm a 68-year-old man who'd been traveling all day and was exhausted and at 10:00 at the hotel desk I find out I don't have a room and to get a room I have to pay more money than I had reserved via Expedia. So I ended up paying the hotel and I have no sense where the cancellation came from.

Self

2/10

Poor

19 Feb 2026

Kristena

The room floor was dirty. The halway carpet had stains. The whole hotel smelled of Marijuana. Also, there were cockroaches in the first room given!

Friends_and_family Friends

2/10

Poor

18 Feb 2026

Bud

The front counter was friendly but the room smelled awful

4/10

Poor

17 Feb 2026

Susannah

The best thing about the room was that it was not carpeted and the tv had good basic channels. Otherwise, the building in general smells bad, the “breakfast” was inedible, our ground floor window had a broken lock, it’s generally dingy and depressing.

We chose to stay here for relative proximity to the airport without spending over $300. Also we thought the restaurants across the street were accessible. But it’s a schlep to get to the crosswalk and then to the restaurants. (The sushi and the coffee shop were really good though)We chose the place

Friends_and_family Family

2/10

Poor

16 Feb 2026

LEON

Worst Hotel Experience Ever. Poor Conditions and Incomplete Refund
This was the worst hotel experience I have ever had.
During our stay, we found three cockroaches in the room, which is completely unacceptable. The room also had a very strong, unpleasant odor that made it uncomfortable to even be inside.
The futon bed did not have fitted sheets, showing a lack of basic preparation and cleanliness standards.

My reservation was originally for two nights, and due to the unacceptable conditions, I asked for a full reimbursement. However, they only refunded one night.
Given the cleanliness issues and overall poor experience, I believe a full refund would have been appropriate. I would not recommend staying here.

Leisure Family

2/10

Poor

16 Feb 2026

Esther

They cancelled our room and gave it to someone else. Then were not helpful to get the issues resolved. They also processed our payment, so the money had come out of the bank as well. The gentlemen working were nice, but not helpful to our situation. We had to leave since they “didn’t have our reservation”; which was not true. The cleanliness and overall aesthetics of the hotel was not good.

2/10

Poor

12 Feb 2026

Ana

Yes the room was bad lots broken did not worked and many roaches

Leisure Friends

10/10

Exceptional

11 Feb 2026

Sarah

The assistant general manager at this location is a complete and literal dumb ass and is very rude other than my encounter with him I love here

10/10

Exceptional

10 Feb 2026

Sarah

Clean room friendly staff Thanks to general manager Lana front desk staff Michelle and Shamal housekeeping Shautice and Tia you guys absolutely rock

Leisure Family

10/10

Exceptional

04 Feb 2026

Sarah

10 out if 10 do to customer service need updates room's and remove sofa off web when there is no sofa

Leisure Family

10/10

Exceptional

04 Feb 2026

Sarah

The staff us very nice and commanding but dir the new guy that is here. I don't like that he just stands there and stairs at you. The hotel needs up dates over all star is dor the customers service 10 Go Lana tou rock

Leisure Family

4/10

Poor

02 Feb 2026

Catherine

Bathroom floor was crumbling, found two bugs in the room, hotel breakfast didn't have oatmeal the second day and was just partially frozen muffins. No bathroom fan.

Leisure Family

10/10

Exceptional

02 Feb 2026

Sarah

Room was

2/10

Poor

02 Feb 2026

Jannifer

The hotel smelled so musky. The room has a moldy oder. There were pubic hairs in the

10/10

Exceptional

31 Jan 2026

Sarah

Room is clean and spacious staff is nice and friendly Special thanks to Lana Tia Michelle and Shamal you guys are exceptional

Leisure Family

6/10

Pleasant

30 Jan 2026

Mahesh

No breakfast 😢

2/10

Poor

30 Jan 2026

Pradeepa

Rooms were not clean and the bathroom was awful.

Friends

8/10

Excellent

29 Jan 2026

Caroline

Very courteous staff.

Business_and_leisure Family

2/10

Poor

21 Jan 2026

sean patrick

The room was in deplorable condition. Stained and broken couches, rusted fridge, not even a fork or glass in the kitchen.
We were tired and decided that all we needed was a clean bed and bathroom. Late that night, I found a live cockroach in the bathroom but it was 1am and I decided to disregard it as an anomaly and a FL reality.

The next night when we returned tired from the theme park I killed 4 cockroaches in the first 10 mins; two in the bathroom, one on the wall in the entry and one in the fridge!!!! I was completely disgusted.

I went to complain and ask for a room change but the hotel was overbooked. I tried finding something close by to leave but at 10pm on Saturday of a long weekend, the only things available were very expensive.

I rushed to Walmart to buy roach spray before closing (maintenance couldn’t even provide that). We slept with the kitchen and bathroom lights on.

ABSOLUTELY UNACCEPTABLE.
I am filing a complaint for a full reimbursement.

Also, there was NO BREAKFAST! a few packs of microwave grits. NOTHING ELSE. NOT EVEN COFFEE!

Friends_and_family Family

2/10

Poor

21 Jan 2026

Alicia

Absolutely horrible! Driving up cars were blocking the driveway, people were smoking weed at the front entrance of the lobby. We were told upon checking in that rooms were being rented out and not cleaned. The service clerk at the front desk walked us to our prepaid room to ensure it was clean, we turned the lights on and there were two roaches crawling on the wall. The man said well at least house keeping cleaned this room. I was like no thank you Id like a refund and then was told well this is Orlando hotels are most likely all sold out! I laughed and said I am a local. I’m sure I’ll find something. And when I said that he started suggesting other hotels. Would not recommend this hotel to anyone!!

Friends_and_family Friends

2/10

Poor

20 Jan 2026

Qasim

Worst check in the hotel, cops coming into hotel in night for drunk women. No coffee or cups, bathroom had spots. No breakfast as reception said no truck came with food. So no breakfast
Will not stay at this chain.

10/10

Exceptional

18 Jan 2026

Elvis

2/10

Poor

17 Jan 2026

Jennifer

Room was not clean. No mattress for the pull out couch. Asked front desk for mattress, blankets, and sheets. They said they would bring them and never brought them up.
Did not stay for breakfast. The sheriff was walking off the elevator onto our floor at 6am as we were leaving for the airport. We decided to get our kids out of the hotel.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Ja'net

Full of roaches, my daughter had to change rooms because there were so many of them they acted as if they were residents. The staff was pretty cool about the situation and apologized and was happy to move her. We slept and left super early before we ended up with unwanted visitors on our way out. Would not stay again.

2/10

Poor

11 Jan 2026

Biancca

Terrible stay, found two cockroaches on the room, the bathroom was dirty, the floor on the room was dusty, and the breakfast was free coffee and muffins only.

Friends_and_family Family

2/10

Poor

04 Jan 2026

Kelly

If I could put 0 I would. The hotel smelled of mold and urine. Moldy shower, missing a door handle in bathroom. The suites do not have a separate room as advertised. We didn’t end up staying and got a new hotel for the night.

10/10

Exceptional

29 Dec 2025

Lexanne

Great customer service they just need some new carpeting in the hall ways it smells bad

10/10

Exceptional

20 Dec 2025

johnny

Awesome

Business Friends

10/10

Exceptional

17 Dec 2025

nikia

The room is very very spacious. The hot water is always perfect in the shower and the dishwasher works great! The staff are always ever-present and they try to do their best to accommodate the clients. Also, the surrounding parking lot is always safe. The residents are very kind as well.

Business_and_leisure Family

2/10

Poor

14 Dec 2025

imran

The staff were friendly and helpful. They worked with what they have. That being said. I have booked many hotels in my life and this place by far was the worse one. Sketchy location, roaches everywhere, horrible smell, tv and stove did not work, AC was dirty and blew out a horrible smell. The bathroom door handle did not have a lock. The room was dim and the sheets were dirty. Never again.

Business

6/10

Pleasant

10 Dec 2025

Bridget

The rooms haven’t been updated or maintained and there were broken cabinets & the tub had mold. There were roaches in the room as well. I have to say that when I checked in the staff was helpful and accommodating.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Rafael

The minute you come inside the hotel, it smelled and it got worse as we went to the room. Just glad it was close to universal studios and we only went for one night to stay over. If not I would have just found another place to check in. Which almost happen but we were all tired. And the pull up couch looked like it was brought from the dumpster.

Leisure Family_with_children

2/10

Poor

07 Dec 2025

Jesseny E

Checked in and the clerk told us to be careful with the area. A sex worker yelled at my husband when he was trying to park.
Roaches everywhere from the second we walked in our room. The room smelled musty and there were stains on every cloth surface. The drain stoppers were gone or removed. Rusted shower, damages in the bathroom. The shower head pressure was pretty good. The kitchen counter island was loose. I know Extended Stays arent the best but never this awful.

Partner

4/10

Poor

01 Dec 2025

Olivier

My overall experience wasn’t good , maybe it was the timing , maybe it was something else but usually i try to work something out with facilities when i had a bad experience but this wasn’t the case.

First room i had cigarettes smell greeted me at the door , it was a no no for me since i have 2 minors with me and the kitchen let say wasn’t it.
The staff did accommodate me changing room and i did appreciate that.
Second room was better but need work in the carpet and the tub.

I really hope they renovate soon cuz its in a great area with a wawa right there in the corner and epic universal 5 mins away.

Leisure Family_with_children

2/10

Poor

27 Nov 2025

Frank

The room was in terrible condition. Broken porcelain soap tray in the shower with jagged edges. No covers on some of the electrical outlets. Bathtub was disgustingly dirty. I asked for a different room and the 2nd room was almost just as bad as the 1st room. No covers on the electrical outlets. Bathtub and shower were disgusting. I have pics if you want to see them. NOBODY should stay in those 2 rooms.

Leisure

2/10

Poor

18 Nov 2025

Upon arrival, my initial impression of the establishment was deeply disappointing. I was dismayed to discover several concerning issues shortly after checking in. Unfortunately, the presence of stains and visible hair throughout the room made the environment feel unsanitary. Adding to this, the sighting of roaches further contributed to my decision to seek alternative accommodations. Consequently, I felt it necessary to check out of the hotel immediately.

Leisure Family

2/10

Poor

11 Nov 2025

*abz.

The Room itself is in a terrible condition, it smells like \"Dog pee\" everytime we enter the room. The hall way always smells as well. The toilet pump kept coming loose so we couldnt flush it. A huge patch of bathtub paint came off, I don't even think we are supposed to shower in it; the exhaust doesn't even work, so everytime we shower it is very humid and suffocating. The light was very dark in the bathroom vs. anywhere else in the room.
The Sofa couch was awful to even sleep on because once you sat on it, it falls through, like you almost touch the floor. There are stains on the sofa couch pillows, the mattress has alot of big stains,certain spots even look somewhat like mold, blood or pee stains. There is zero ventilation once you turn the airconditioning off, and the fould smell gets even stronger than ever, it is quite hard to bear. And, they are somehow always out of towels.

The management itself are very nice people but I don't think they really did try to help us in any way, the building management told me they are sold out but I see there are still room available in their system. Few days staying there, the elevator broke down, no updates on when it was going to get fixed, breakfast was definitively more simple than other low cost hotels, at least there was cereals, here not even.
I woud definitely say I got scammed because of the pictures and when I booked it back in january or february, the ratings are still OK. I should have checked again before coming here.

Leisure Friends

2/10

Poor

19 Oct 2025

Tirrell

Property is in poor condition. The hallway carpet is disgusting, and the building smells horrible. I booked my room and I wasn’t available so I was booked in a room that clearly had been smoked in. I had to leave and stay somewhere else due to the conditions of the property and smoke smell.

Self

2/10

Poor

19 Oct 2025

Daisa

I called twice for help canceling my reservation. I explained the reasons for my cancellation, but they didn't answer or understand. They charged me the full amount. I didn't feel safe with my family in the place I booked. When we arrived, there were a lot of people acting strangely inside and outside. On the way to our reserved room, the hallways and elevator were very dirty. To our dismay, when I entered the room, the floor, table, and kitchen sink were so dirty that the waiter took a towel from the sink to clean it. I asked for another room, and to our surprise, the floor, table, bathtub, and kitchen were also dirty. A door was missing from the sink cabinet. When we left, the waiter apologized for what happened. So, I requested my cancellation at the reception because I didn't feel comfortable staying there with my baby, son, and husband. He told me about a refund in 7 days. Desperate, I already called Expedia to help me with the cancellation. The quickest way is to find another place to spend the night because we were already exhausted from the trip, which was very long, and they didn't have the slightest empathy for everything. I'm sure none of you would stay with your family in a place like this and with insecurity in the place. Because we search and make reservations in places we don't know based on research and reviews from companies like this. And that's not enough, they still charged me the full amount for a place I didn't use. MY OPINION: PLACES LIKE THIS ARE ALREA

2/10

Poor

13 Oct 2025

Miguel

It was literally the worst hotel I have ever stayed in. Now it was only 70 bucka for 3 people so I guess you get what you pay for.

2/10

Poor

13 Oct 2025

BIANCA

Do not come there. It’s horrible. Terrible smalls like mold, marijuana and dirty together. No breakfast, we had to leave to Dunkin near to have breakfast. ( the machine coffee did “tea-coffee “ and the only thing available was muffin.

Leisure Partner

2/10

Poor

12 Oct 2025

Erika

There was poop in the toilet and roaches upon check in.

Leisure Family_with_children

2/10

Poor

12 Oct 2025

LaShawnda

We didn’t stay there . We left and went back home . The room looked like a murder scene from the curtains. The floor was sticky . The sink was clogged . The wash cloths and towels had hair in them . It was really disgusting and I couldn’t believe they gave me that room

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Jethro

Normal not so great hotel. Just for sleeping.

Friends_and_family Family

2/10

Poor

08 Oct 2025

Triston

It had baby roaches our first night into our stay, the carpet had what I can only assume is dried gum stuck into the carpet, the whole building stunk , they only let you enter from the front of the building so good luck parking and you can expect to hear people lighting fire crackers and drinking in the parking lot.
Also one of our burners and the dishwasher were just not functioning and there was a hole at the base of our wall in the bathroom (where the roaches would spawn from) overall terrible insanity inducing stay I don’t even know why they put this hotel where they did if you ever need groceries there’s a giant intersection blocking you and any necessity you might have 0/10 will never go to this extended stay or any extended stay for that matter

2/10

Poor

06 Oct 2025

Robert

We didn’t it feel safe at all

2/10

Poor

30 Sep 2025

Shalida

Unclean

2/10

Poor

22 Sep 2025

Jaimie

Paid for deluxe suite with multiple beds, turned out they didnt have the soda bed and never informed us. So we paid $15 more for a regular double bed room. Small bugs coming out of the bathroom faucet. Extremely dirty carpet. The room smelled like mold. It was hard to breathe in there. Also....ROACHES!! EVERYWHERE!!! YUK

10/10

Exceptional

21 Sep 2025

Roquilla

Nice

Business_and_leisure Family

8/10

Excellent

20 Sep 2025

Kendrick

The manage ment and stafd was great and thank them ..for all they did ..for me and everything nice and clean ..as well and well stay again

2/10

Poor

18 Sep 2025

Jolene

Stay away not worth the cheap rate

The room condition was absolutely awful. Whole place smelt like weed smoke. The bathroom was disgusting and someone walked into our room that we didnt know. They were very easy about giving a refund but i would never go back. There were also sheriff's that pulled up to the property as we were leaving due to an issue.

Friends_and_family Family

8/10

Excellent

09 Sep 2025

Kendrick

Staff and management is great and the property and safe like my stay and they r very helpfull ..stay again ..and i would come back again thanks to them and there help

Business_and_leisure Family

8/10

Excellent

07 Sep 2025

Sharvez

Staff and clean room

Leisure Family_with_children

8/10

Excellent

30 Aug 2025

Kendrick

Staff is very helpful and great ..and places to go to eat

2/10

Poor

27 Aug 2025

Karina

Stay away from this hotel. Roaches infestation.

It was a terrible experience; the room was infested with roaches. We left the hotel after 5 minutes. Additionally, the smell of marijuana begins in the parking area. Customer service was terrible. I want my rewards back.

Friends_and_family Family

8/10

Excellent

27 Aug 2025

Kendrick

Every thing is nice good awsome stay ..staff there great and very helpful ..and manage ment is great and places to eat ..thank u to them .

8/10

Excellent

19 Aug 2025

Kendrick

Staff r great and very help full and good places to eat and trasportation is goo ..a very good place to stay .m.and btwakfest

10/10

Exceptional

12 Aug 2025

Kendrick

Stafe and ecery one is nice and very helpfull especally dining and places to go to eat and convenent ..and quit ..thank u .to staff ..very nice

8/10

Excellent

08 Aug 2025

Kendrick

Staff and area and helpfull places to eat ..and frendly ..nice and spacuse room to ..and breakfesr ..good ..all in all very good place to go to

Business_and_leisure Self

2/10

Poor

03 Aug 2025

Micaela

This place is the WORST! Trash in the stairwells, it smells absolutely horrible, waited OVER an hour just to get into rooms that had standing water in the tub, roaches everywhere and no sleeper sofa in one of them like it was supposed to be. Staff acted blind to the conditions of this place. People wandering all around the property and lootering in the lobby. It's dirty and I wouldn't wish this place on my worst enemy to stay in.

Leisure Family_with_children

4/10

Poor

14 Jul 2025

Erica

No towels

2/10

Poor

28 Jun 2025

Gabriel

Horrible experience

Stinks the floor was not clean roaches they don’t have clean towels you have to wait until they wash the towels they don’t have ice machine and don’t have saucepans

Friends_and_family Family

2/10

Poor

28 Jun 2025

Mohammed

Cockroaches everywhere and rude staff and they charged my account 250 extra with no authorization

4/10

Poor

26 Jun 2025

Michelle

Would not recommend this place

Leisure Self

2/10

Poor

25 Jun 2025

Daniel

Rooms are destroyed and old. The odor of the carpet in all common areas is noticeable. Management allowed us to change to a less terrible room but this property should not be taking reservations until a full renovation.

Leisure Family

2/10

Poor

23 Jun 2025

anthony

Lizards in one room. Switched to a room with roaches on the wall, floors and Lights and has a dirty urine smell. Trash throughout the hallway floors and elevators. Terrible hotel. DO NOT BOOK HERE

Leisure Pet

2/10

Poor

16 Jun 2025

winter

It was the worst day I've ever encountered there was so much mold in the bathroom I could not let my son take baths nor myself there was bodily fluids on the toilet and they won't refund my money which is a shame it's insane they want you to pay over $100 a night for a room to live or sleep in such disgusting conditions Anders bugs

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Samantha

Room was amazing and so was check in but the hotel smelled like dog pee and dogs constantly parking. There were cops on our floor as well looking for people

Business

4/10

Poor

14 Jun 2025

Colin

Very dirty hotel, many of it was not cleaned and very old

Friends_and_family Friends

2/10

Poor

05 Jun 2025

Denise Michele

The property was disgusting, Filthy, dirty, and smelly. We looked at 10 rooms, one worse than the other missing TVs, beds soiled, bugs missing or broken couches. This was a nightmare hotel. At one point one of the rooms we checked out had literally water pouring into the first floor bedroom soaking the mattress on the bed . I kid you not. This was the worst hotel I'd ever. Do not recommend this to anyone. I was there for a few hours before I checked out and demanded a refund. Travelocity was good enough to give me one and we were able to book a much better more suitable hotel at the last minute. Thank God. My whole vacation could have been ruined because of this horrific place.

Leisure Family_with_children

2/10

Poor

05 Jun 2025

Denise Michele

This was the most disgusting hotel I've ever seen. My Vacation was almost ruined. The pictures on the website are not accurate. Bugs disgusting mattresses dirty missing beds, TVs, and couches!!! No towels. We went through 10 rooms to find something that could accommodate us. One was more disgusting. In one room on the first floor water was pouring in and dripping all over the bed. We were there about 2 hours before we checked out and requested a refund. Travelocity take this off your site and do not let anyone else experience this horrific hotel. I should have taken pictures of this horror show, but I did not. I was just trying to get into another hotel for our family vacation that I'd planned for over a year.

Leisure Family_with_children

2/10

Poor

16 May 2025

John

Every room had cockroaches and broken furniture and damaged pipes. Horrible stay. Please don’t stay here.

Leisure Partner

2/10

Poor

13 May 2025

Anna

Roaches roaches roaches

Partner

2/10

Poor

03 May 2025

Verified traveler

It was horrible, smelly stained rugs stunk, kitchen smelled, people fighting and kicking the wall

Self

2/10

Poor

30 Apr 2025

Dato Hj Abu Bakar

Very dirty and never come back again.

4/10

Poor

28 Apr 2025

Verified traveler

Extended Stay dissatisfaction

My visit was to go to Epic. I was disappointed with the condition of the room. It smelled clean at first, but after a few hours, it smelled like a wet dog. The mattress was very uncomfortable, you can feel the springs, also every movement the bed would screech. There was water damage to the bathroom wall next to the toilet and i killed a roach in the tub. There was balls of dog hair in the sleeper sofa and dog hair along the edges of the wall.

Friends_and_family Friends

2/10

Poor

26 Apr 2025

Joy

The was literally bugs in the inside windows, a live spider on the bed, stains all over the carpet and sticky floors in the bath room. The smell of marijuana.was very strong in the hall way and the “non” smoking room reeked of smoke. I asked for another room and the one I was sent to had some one in it! It was the worst hotel experience we have ever had. We didn’t even stay the night. It was

Family

2/10

Poor

26 Apr 2025

Taylor

The hallways were completely dirty. My room was filthy dirty! The carpet seems like it never was clean for years. The bathroom was dirty everywhere from the door to the floor. In the morning when I woke up, I had a small cockroache walking on top of my blanket. I do not recommend to people never stay there. What a nightmare!

2/10

Poor

24 Apr 2025

YULEISY

horrible

Leisure Family

10/10

Exceptional

19 Apr 2025

Steven

Customer service is great

Leisure

2/10

Poor

09 Apr 2025

Parker

We called to let the staff know our flight was delayed several hours and we would be arriving at 3am. they said no problem. Upon arrival the desk was closed and we used the outside phone to call management. They said they would not come in to check us in and we'd have to wait till 7. We were forced to sleep in our car and no refund or discount was given.
Also, the entry floor was sticky, showerhead leaked all day and public restroom near lobby was closed all week.

Nothing worth returning to.

2/10

Poor

22 Mar 2025

David

Not recommended

This was an extremely outdated property. Look like it may have been nice 20 years ago. Lots of broken and dirty items. Carpet is nasty. Furniture beat up. Kitchen ok but only half the cooktop worked. Not worth the money charged. Will never stay again.

Business

10/10

Exceptional

21 Mar 2025

Angelina

Great staff

Leisure Self

2/10

Poor

17 Mar 2025

Verified traveler

Our flight was randomly canceled so we booked a room and it dirty, outdated, and had roaches coming out of nowhere

Friends_and_family Family

2/10

Poor

16 Mar 2025

Renee

This place is not five stars you walked in and smelled bad the customer service was looking at me like I was not supposed to be there. The room was disgusting, the room was nasty with broken curtains and dish washer mildew and water in the bottom of it broken chairs
For no smoking room smelled like pot and cigarettes the whole building was nasty
Never unpacked bags just checked out and left getting money back

Business

2/10

Poor

16 Mar 2025

Pamela

Smelled horrible. We saw roaches on the beds. Horrible experience.

4/10

Poor

10 Mar 2025

Verified traveler

It was a place to stay…

About all you can say is that it was a place to stay. The hallways were gross and had trash that wasn’t picked up. The carpet in the room had a huge burn circle in the middle of the floor. The bathtub finish was peeling off and rusting. The floors were sticky. We had a room for five people, and they only gave us two towels and no extra sheets for the sofa bed, so we had to go ask for more.

Friends_and_family Family

2/10

Poor

10 Mar 2025

Erica

This is the worst property I have ever stayed at. The rooms are filthy, the carpets are disgusting, there is overflowing garbage in the halls, everything smells like smoke and urine. The bed on the pull out couch, looks like someone was murdered there. There are no kitchen supplies in the room, you have to go to the front desk for pots and utensils and when you go, they are out of everything. The “breakfast” is stale muffins, nutri grain bars, oatmeal packs and coffee. This is by far the grungiest place I have ever stayed. I should have read the reviews before booking, they don’t begin to explain how nasty this place is!

Leisure Family