Name: Red Roof Inn Orlando South - Florida Mall
Address: 8296 South Orange Blossom Trail, Orlando, 32809, US

2/10

Poor

11 Jul 2026

Austin

This was one of the most poorly kept hotels I’ve ever stayed at. Paint peeling off walls, floor scraped up, toilet paper holders ripped off walls, bathtubs peeling. The TV did not even work.

Self

6/10

Pleasant

13 Jun 2026

Esther

It was k

Self

10/10

Exceptional

05 Jun 2026

Alex

Good

Partner

2/10

Poor

23 May 2026

Sabrina

Prison ward or psych ward type facility. Do not recommend unless you looking for a halfway house rule book with the rates. And half the air conditioners don’t work in Florida in the summer. Lucy turned up the heat fo sho.

Pet

4/10

Poor

12 May 2026

OSNILDO

Just skip it

Self

2/10

Poor

04 May 2026

robert

TV was accessible, probably didn't pay bill. Coffee pot was broken in room, none in lobby. Dog barking in room nextdoor. Drug smells

Partner

2/10

Poor

30 Apr 2026

Miguel

This hotel was possibly the biggest bait and switch ive ever seen. The A/c in the room could barely cool a drip of water let alone a whole room. The cleanliness was subpar and I felt like id catch a disease from just existing inside. The Pest situation was out of control with Large roaches and small bugs everywhere. If you can avoid being here do so at ALL COSTS!!

Partner

4/10

Poor

28 Apr 2026

Jose

Upon checking in, everything seemed ok for the price. That evening we come back to the room, ready to relax and put down the blankets only find something very nasty. I will hope it was a stain however, it looked pretty fresh and disgusting. My husband immediately went to the office and tried to explain was cut off by the man at the office. Said well do you want new bedding or something and had my husband to follow him.He gave him a set of sheets and walked away. This was handled unprofessional and the guy was rude and just seemed like he was bothered by us even saying anything about it. Parking was limited and not very handicap accessible to get to my room. Cracks around bottom of outside door let bugs in! Most of the room was OK, the bed was comfortable but popped. They don’t clean very good at all. There was food stains on the wall and dirt around the bottom of everything, holes around the bathtub & the bathtub is very stained up looking.We were in a room with a jetted tub so that was one of the main reasons we got the room so of course we wanted to use the tub. The floor around the tub is also very warped from water damage. You can see water lines all the way out into the room, where the bed is. Housekeeping did not come the next day or bring fresh towels. People getting high in the parking lot and a crazy fight with lots of noise that resulted in two police cars on the second night. The lamp beside bed doesn’t even work. Location was the only thing I really enjoyed

Partner

4/10

Poor

28 Apr 2026

Norbert

Check in lobby is always locked. They buzz you in. Bath Room had blistering paint and cracked fiberglass tub. No shampoo. No coffee maker. Very thin towels. Stains on bedspread. No one came in to remove trash or make the bed the four nights I stayed. Trash hauler arrives at 5AM to make sure you wake up early. Lots of street noise all night long.

Self

4/10

Poor

09 Apr 2026

Alexus

Room was good and had a pool for the kids that was safe because the lady only unlocked it when an adult was present, but I saw a roach I will not be going back I hope that when I get home I don’t see any in my luggage! Friendly staff though. Just kind of dirty.

Family_with_children

2/10

Poor

08 Apr 2026

Raul

Bad

Partner

10/10

Exceptional

07 Apr 2026

Jennifer

We had ran into an issue arriving in Orlando & didn’t get into an apt which forced us to seek a hotel. Was skeptical of this brand hotel & the outdoor pool as were used to indoor pools & different brands. I’m so glad I took a leap of faith because it was perfect! It was clean, perfectly laid out floor level room & location even on windy days. We had the most comfiest king size room, bed ever & slept like a baby! It was so cleaned w/plenty of space for traveling w/an elementary schooler & service cat. Most hotels have lukewarm waters in their baths, but I liked mine more hottier & they delivered exactly to my comfort levels! The waters for the pool were perfect! Not this freezing cold ones! Will stay here again the next time we are in the area. Oh the room prize is so budget friendly! Check in was a breeze! They opened the pool for us to swim in between the storms. The laundry guy opened the pool for us since it was locked & we had permission to swim. Former 8 yrs lifeguard & Navy brat wished to give more than 5 stars review! Thanks again!

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Sharon

The property was fine. I mean you get what you pay for, is a super pet friendly property. The only thing uncomfortable was the person next-door. He was constantly making question about my French bulldog, but that’s not related to the hotel per se. The premises were clean. The room was clean, super fast check in and check out.

Family_with_children

2/10

Poor

04 Apr 2026

Bolivar

Dirty room, bad smell inside room, bathroom dirty and we saw a little frog in the bathroom. We didn’t even stay for 5 min. Not a hotel for my family.

Family_with_children

6/10

Pleasant

29 Mar 2026

Royal

IT WAS EASY TO ACCESS

Partner

2/10

Poor

28 Mar 2026

Michael

Room smelled like smoke..credit card machine was down so I had to pay with cash .light switches on wall did not work ...

4/10

Poor

22 Mar 2026

Paul

This is a rundown old property in A questionable area that’s in need of a top two bottom remodel.

Self

2/10

Poor

22 Mar 2026

walid

Speedy duty and they have a lot of cockroach

Family_with_children

8/10

Excellent

22 Mar 2026

Rasheem

Clean Room

Self

8/10

Excellent

21 Mar 2026

adamo

Shops nearby

Business

4/10

Poor

16 Mar 2026

Autumn

Old and junky building with holes in walls and ceilings. Fairly clean but sheets were stained and smelled like cigarettes everywhere.

Self

8/10

Excellent

08 Mar 2026

Raquel

The air conditioner makes a strange sound.

Self

10/10

Exceptional

07 Mar 2026

Isgleris

Buena

4/10

Poor

26 Feb 2026

Pete

Upkeep and cleanliness

Business Self

2/10

Poor

26 Feb 2026

Debra

Room felt very old and unclean. There were stains on both bedspreads, the mattresses were old, hard and lumpy, and the pillows were pathetic.
The television made a sputtering noise every 3-5 seconds on EVERY channel over 21 so it was impossible to watch anything.
The TWO (!) towels in the bathroom were small and thin. Fortunately, we did not have to stay long.
One positive note: after we reported these issues, the front desk clerk did come to the room The only change she could facilitate at the late hour of 10 pm, however, was to swap out one of the bedspreads.

Family

2/10

Poor

26 Feb 2026

Ergin

Very bad, tv and ac werent work. Very dirty place.

2/10

Poor

25 Feb 2026

Osmany

Terrible environment

6/10

Pleasant

23 Feb 2026

Elizabeth

They need to put a disclaimer that this is a motel that people are living in… long term. I was surprised this was listed on Expedia where I booked. Also the room was sticky. Everywhere. And stained. We went out and got sanitizing wipes and paper towels and wiped everything down. I’m pretty sure the pillows were older than my teenager. We put our tshirts over the pillow cases for extra protection. However the staff were courteous and the parking lot was lit up like daylight all night so it felt very secure. It was very cheap and we only needed it for one night but you definitely get what you pay for

Family_with_children

8/10

Excellent

21 Feb 2026

Suleika

The staff is nice, the place is clean. The only \"complain\" I have is that I could hear people talking very late at night, other than that the place is good.

Self

2/10

Poor

20 Feb 2026

Lance

Check in was delayed by 1-1/2 hours. Old rooms. Smell of weed. Sketchy guests. Room door had to be kicked to open as it would stick to the jamb. No house keeping during stay. I won't be back there anytime soon.

4/10

Poor

19 Feb 2026

kevin

More of a weekly motel. People sitting outside of the room many signs or very strict rules weird for a motel of short term stay.

Self

2/10

Poor

16 Feb 2026

Thanisha

The rooms were HORRID!! Roaches. Smoke . Sheets were soiled. I provided the pics. All around just terrible. It shouldn’t be on Expedia.

Business_and_leisure Family

4/10

Poor

25 Jan 2026

Patty

Very cheap hotel. The front desk area was very small. No breakfast. Everything in the room was very cheap. The cleaner didn’t speak English and interrupted us several times even we got up.

2/10

Poor

25 Jan 2026

Rocco

Fantastic room if you’re into contracting syphillis! From the orange sludge dripping from the bathroom exhaust fan to the rodent feces in the dresser drawers, youll be feeling right at home! Oh and dont forget the exposed electrical outlet that leaves a door for your little roach friends to spend the night with you! You’ll also feel so safe and secure with your inoperable dead bolt to your door! Dont forget to take a dip in the pool before you leave this wonderful establishment that hosts an inch of slime to eliminate the smoke smell from your room! Safe travels!

Leisure Family

2/10

Poor

24 Jan 2026

Marc

First room key didnt work, then there was a hair on the bed and the comfortor was badly stained. Second room had roaches, French Fries. Reception desk gave me a giant can of Raid, and I couldnt wait to check out the next am.

Business Self

8/10

Excellent

18 Jan 2026

Helen

The check-in process was honestly a bit of a pain. The staff made us sign a mountain of paperwork and agree to rules/forms I’ve never seen at a hotel before. It felt pretty over the top at first.

However, after seeing some of the other super shady motels in this area, I actually get it. This place is actively trying to keep the shady business and the wrong crowd away. It feels like they are fighting to keep the place decent.

I would take the extra hassle and strict staff over an unsafe environment any day. I appreciate the effort they are putting in to keep it safe.

10/10

Exceptional

16 Jan 2026

Niggle

Easy, clean, convinent

6/10

Pleasant

05 Jan 2026

Sherwood John

The staff were very nice. It wasn't noisy to me. The room is very dated. TV channels very limited and picture quality so blurry I struggled to watch football. Toilet seat was broken so it was slip and slide sitting. I really for a cheaper short stay it's doable.

Business Self

2/10

Poor

01 Jan 2026

danielle

Disgusting room with a broken entry door. Checked out early because of how bad it was.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Marco

Red Roof Inn Florida Mall #1 customer Yung Maine living it up Jacuzzi style!

Self

2/10

Poor

16 Dec 2025

Edward

Roaches

10/10

Exceptional

23 Nov 2025

Rogenald

The staff and room was great.

Business_and_leisure Partner

10/10

Exceptional

21 Nov 2025

Amaury Cristina

Staff was nice! Rooms were cleaned!

4/10

Poor

16 Nov 2025

Gregory

Rooms are old and appear worn and not that clean. Stains on the blanket, cover and mattress sheets. Flooring in the bathroom was coming unglued. Mattress boxspring excessively noisy sounds like springs squeaking (no we weren’t going that). Sink didn’t have the stop covering the drain hole at all. Never seen where they check you in through a security window without letting you in the lobby. It was about 9pm when we checked in. People sitting in the parking lot with a barking dog, possibly homeless. One of the keycards didn’t work. WiFi was weak at best. Was one of those hotels that instead of not wanting to leave, you are looking forward to it. Not sure why they have decent reviews. I normally stay in Hilton garden inn but they were booked. Price on this hotel was $88.73 but it felt like a $50-$60 motel.

Friends_and_family Family

2/10

Poor

14 Nov 2025

Tara

Very dirty, roaches and just filthy

Friends_and_family Family

2/10

Poor

01 Nov 2025

Paul

The woman at the front desk would not give clear directions to the Red Roof Inn when I asked for them over the phone. I was at the Mall across the street. It should have been simple. She then put me on phone hold and never picked back up after a 3 minute wait.

Leisure Self

2/10

Poor

29 Oct 2025

Jason

Front desk couldn't find my reservation. The second night the room keys deactivated. There was people hanging out in the parking lot all hours of the night having loud conversations etc etc.

Business

10/10

Exceptional

28 Oct 2025

Karina

Staff is great!

10/10

Exceptional

19 Oct 2025

VICTORIA

Everything was great. Young lady working front desk was most gracious & helpful.

Business

2/10

Poor

10 Oct 2025

Japheth

I cannot recommend the Red Roof Inn-Florida Mall unless you have a high tolerance for BS, low standard of living, and are desperate for a room with a door.
Issues:
1) Key needed to be reprogrammed several times of my 2 night stay- I had to find other accommodations for my 3rd night.
2) bed was a brick
3) 2 towels had pubic hair embedded
4) air conditioner rattled to no end
5) security lights beam into the room
6) constant noise from people, traffic, and car music in the parking lot- I even heard someone try my door at midnight- it was the hotel clerk- i assume doing security checks- not sure why
7) coffee was old/cold- gross- what a mess that was as good coffee (for me) cures the worst hotels ever
8) I should of cancelled my reservation as soon as I encountered the remote locking front door. Yes- this hotel is in that sort of environment
9) no towel for the shower floor- no biggie- I used a towel with the pubic hair (yep- I used the other to dry off- don’t judge- I didn’t realize till after the shower) after I picked up the shower floor towel- dead roaches (floor is dark n I didn't see them)
10) room was never cleaned- not surprised.
11) canceled a day early- and told I wouldn't be refunded- “I have to talk to the manager” - I wasnt contacted and have yet to see a refund.

If you stay here- dont say you weren’t warned.

Business

2/10

Poor

03 Oct 2025

Ryan

No heat, bed bugs. We went to the front desk. No manager on site so there's nothing they can do . We literally checked out 2 ours after check in and basically lost that money

Business_and_leisure Partner

4/10

Poor

10 Sep 2025

Emanuel

Bad smell in the room

2/10

Poor

29 Aug 2025

Anthony

The parking was only food factor.

Business_and_leisure

2/10

Poor

16 Aug 2025

Verified traveler

horrible place

horrible unable to heck in and kept my money and yelled and screamed

Friends_and_family Friends

4/10

Poor

21 Jul 2025

Kaneisha

Disappointed Guest

My stay started out great until the room above me started pouring toilet water down into my room on my last night there, the AC went on the fritz, and the manager of the hotel told their staff that was on duty Saturday night not to switch me and my husband out of the toilet water leaking room but thank God he didnt listen to her!!!!! I have been coming to this same hotel for over 5yrs and that one night has brought me to my decision of going to another hotel.

Partner

2/10

Poor

16 Jul 2025

Daphney

Not a good experience

Leisure Family

4/10

Poor

20 Jun 2025

Widny

The room at dirty , sticky walls , blood on the toilet , dirty towels etc .

Business Family_with_children

4/10

Poor

19 Jun 2025

ALMITRA

Big roach on my wall when I walked in room lucky only seen 1 housekeeper yelling outside my doors at 8am wasn't helping my rest

Self

2/10

Poor

14 Jun 2025

Charles

Roaches crawling up the wall not safe

Business Self

10/10

Exceptional

12 Jun 2025

Anais

The garbage was full and the used soap and the toilet had urine.

Business_and_leisure Family_with_children

2/10

Poor

07 Jun 2025

Michael

Have a dirty smell and roaches was crawling every where.

Business Self

2/10

Poor

28 May 2025

Donald

I'm handicapped and! Smoke hard to make it upstairs to our room, kids screaming in the pool I wouldn't be abled to get in the lift was covered to in the pool, didn't get the rest we needed, roaches, kids screaming in the early morning

Business Partner

8/10

Excellent

22 May 2025

Verified traveler

Cozy for our needs

We needed a place to stay that offered little to no pet fee, as there was a cat to consider. The A/C in our home went out and with FL weather being in record highs, we didn't want to spend another hot evening there. This Red Rood Inn gave us comfy beds and a cool room, which is what we needed. There were some miscellanous stains on the ceiling, some pieces of what appeared to be breaded chicken skin on the curtains and bathroom door (small pieces but still), and the TV was severely outdated... but overall, we were content and comfortable. We had a microwave, mini fridge, clean sheets/towels, and a BRIGHT, camera-filled parking lot to make us feel secure. I will be honest, the area of this inn can be considered sketchy. Despite being close to the FL mall and eatery plazas, OBT is known by locals for \"ladies of the night\" and criminal activity. We didn't see or experience any, thankfully... but something worth mentioning for out-of-towners.

Partner

2/10

Poor

08 May 2025

KAREN

FLILTHY DIRTY _YUK!!!

I have already made a FORMAL complaint!

Friends_and_family Family

2/10

Poor

09 Mar 2025

Crystal

It did not feel safe. There was a very funny smell in the room. It was noisy and had people living in the motel that did not seem to be very nice. We stayed for approximately 1 hour, called an uber and went to a different hotel. We did not feel safe.

Leisure

2/10

Poor

24 Feb 2025

Elissa

This place is God Awful. They make you sign a disclosure protecting against assault , rap*, and property loss or damage. Think crack addicts and who*res stay here. Window was pushed in and staff said it was ok after put back on rails. DUMP NEEDS TO BE REMOVED FROM EXPEDIA, torn down and replaced with an empty lot.

Family_with_children

6/10

Pleasant

23 Feb 2025

Verified traveler

Adequate for necessity

Older motel style accommodation that shows its age.

Self

10/10

Exceptional

18 Feb 2025

Glyda

Ok

2/10

Poor

15 Feb 2025

Rebecca

Choose another place to stay!!!!!

When we arrived at the hotel for our 3 night stay, immediately we were told that there would be NO WATER, in anyones room, for hours. The pool was absolutely gross, not one person in 3 days used it. Not one time did housekeeping come to our room. Location is good, thats about it.

Partner

6/10

Pleasant

08 Feb 2025

Glyda

No comment

Leisure Self

6/10

Pleasant

04 Feb 2025

Al

Rooms are quite frankly disgusting. They are very dated, and very dirty. The lobby is in perpetual lockup. You need to buzz to get in. To top it off I put a cockroach outside that was roaming the floor. I will never, ever, stay at a Red Roof Inn again, anywhere. Really lousy place. acceptable at $20.00 a night, as a flophouse.

Leisure Friends

6/10

Pleasant

31 Jan 2025

Shelby Thompson

Not great not terrible… good sized clean room… tv picture sucked a bit… bathroom was a bit gross.. and the toilet was questionable… a weird beeping sound outside the entire time… but it was fine for a night…

Leisure Partner

8/10

Excellent

01 Jan 2025

Erin

The room was clean. Room smelled good when we walked in. The property could use some upkeep as far as ppl throwing trash in the parking lot. And also need the ash tray/bin emptied. Smoking section is across the parking lot by the pool area. It is very hard to get out of the parking lot to go get food or drinks or anything else u need. Constant u turns.

Leisure Family

2/10

Poor

01 Jan 2025

Hector

Side walk wash very dirty, bad smell on the room

Business

6/10

Pleasant

28 Dec 2024

Karen

The bathroom was moldy and the room stinks

Leisure Family_with_children

2/10

Poor

24 Dec 2024

Verified traveler

No good.

Room was infested with ants.

Friends_and_family Family

2/10

Poor

22 Dec 2024

Kristen

By far my worst experience with expedia. I tried too book a hotel near to my cousins sweet 16 event and had to deal with a world of problems. Including a 4:00 pm check IN not a 3:00 pm check in as stated, which Including sitting in my car for an entire hour. What disappointed me the most was my elderly aunt was traveling with me and i booked a first floor double bed A MONTH AGO and was told there are no more first floor rooms. I had to help push her up the stairs for an entire 30 minutes. The walls are thin and you can hear everything outside. The sheets and towels are thin and itchy. They book you in through a window and you are not allowed in the hotel lobby. I even had to go down stairs for the remote control for the TV. Please don’t book here.

Leisure Family

4/10

Poor

16 Dec 2024

Carol

Door for the room had been beaten in so many times the dead bolt lock wouldn't engage. The credit card keys for the lock quit working, front desk had to let me in with their key. TV only seemed to work on 6 channels. Noisy people in room next door. Property not in great shape, parking lot is very narrow and fills up fast. You can find much better.

Leisure Self

8/10

Excellent

24 Nov 2024

Nicholas

It was all okay

2/10

Poor

18 Nov 2024

Kiara

The smell of cigarets was impossible, the sheets were stained black, and there was blood on the floor. If I could give it negative stars I would... Don't stay here.

Leisure Friends

2/10

Poor

11 Nov 2024

teresa

Unfortunately we didn't get to stay . Do not book here if you are doing pay later they will give your room to paying customers. I called noon the day of my stay to let them know I would be arriving late due to late flight . the lady that answered said it was fine . I get there around 11pm they wanted me to sign a waiver for mold asbestos and other things so I asked to see the room. Dead bugs stains on comforter . It was late so we decided to stay I booked 2 rooms come to find out because I didn't pay in advance they gave the rooms away and because supposedly I didn't call and there was no note that the day shift left for them to know I was a late arrival. about this time it was already 1230 so much time wasted just to tell me the rooms were booked to paying customers. Again you get what you get for a cheap hotel but because it was only a 1 night stay we didn't need a fancy hotel but we ended up at one anyway thanks for Ramada by Windham for coming through for us at 2am ❤️❤️

Business

2/10

Poor

11 Nov 2024

Frankly

Poor room maintenance

8/10

Excellent

05 Nov 2024

Zoe

I had a really good stay at the Red Roof. The staff are really nice. Room was spacious. I did see one cockroach coming out of the drain in the bathtub which freaked me out. And the microwave was dirty inside which I asked to get it cleaned twice and never happened. But luckily I didn't need to use it. The fridge and freezer was spotless. And the beds are super comfortable. They could use better pillows but I am guessing they have the ones they have cause it is a budget Inn. Next time if I stay again I will be dealing direct with the Inn for booking as I paid and extra 250.00 US going through Hotels.com which I am not impressed with.

Self

10/10

Exceptional

14 Oct 2024

Camara

comfortable stay

Leisure Partner

2/10

Poor

02 Sep 2024

Myica

We got in late on Saturday. When I got to the room the door wasn’t even shut, turns out the door has to be slammed shut, I was not strong enough to get it to latch so we had to keep our suitcase in front of the door all night. Went to take a shower no towels at all and lobby was closed. Got into bed and it was damp and smelled of chlorine. Noticed there was a leak in the ceiling dripping on the dresser and the bed. By then it was already midnight so I just put a plate there to help - it didn’t- because of that and the ac in the room just kept shutting off I’d have to get up to turn it on never getting lower than 78 and not staying on for longer than an hour. By the morning I was ready to go. I went to check out and they front desk lady just said okay got you - didn’t ask for a name or room number- didn’t type anything in the computer. So I called and asked them to check they said they couldn’t check me out of the room because it was done through a third party site. Okay so went through Expedia who was great but the hotel said to call back the next day at 8am to talk to someone who could handle this. Mind you all I wanted was to check out and make sure I wasn’t being charged for a second night, We had to spend extra money to move hotels due to medical conditions. It took 8 calls being on hold for 6-5 mins at a time ( which isn’t long if there was a problem) but I wasn’t even asking for a refund though I shouldn’t have to pay a damn dime. Just to be told yes I was checked out

Leisure Pet

6/10

Pleasant

02 Sep 2024

Maria

Pool not open during holiday weekend. Electronic keys not working.

Leisure Family

2/10

Poor

15 Aug 2024

Kimberly

You have to sign a waiver about not leaving your children in room unattended lest they will initiate a call to Children and Family Servixes.

Leisure Family

2/10

Poor

05 Aug 2024

Verified traveler

Awful

The room was very spacious and pretty clean.But the dog walk had not been maintained. We stepped in poop with in 5 minutes of arriving. And the parking lot was so small a vehicle could not turn around. The guests I saw there were unkept. We couldn't even stay the entire night-we left and lost our money. An awful experience. The front desk woman had incredible customer service abilities. Some other business needs to hire that woman.

2/10

Poor

30 Jul 2024

Pablo

All was terrible

10/10

Exceptional

23 Jul 2024

Elizabeth

Loved it!

Excellent location!

Business Partner

8/10

Excellent

22 Jul 2024

Yolanda

It could have been a little better cleaning up stairs.

Business Family

8/10

Excellent

27 Jun 2024

tamika

They need better hotel keys because the walking back and fort is unreal

2/10

Poor

20 Jun 2024

Teresa

Bed make noise. bad service of rooms not what is in the picture

Leisure Friends

4/10

Poor

19 Jun 2024

Ubaldo

The hotel structure, niece more maintenance as well, DT system is not properly adequate

10/10

Exceptional

13 Jun 2024

Ronnie

Greatly appreciated and enjoyed

Business

10/10

Exceptional

10 Jun 2024

Barbara

Nice and clean.

Leisure Friends

2/10

Poor

02 Jun 2024

Alan

Unpleasant Experience

There was a high level of talking noise outside late into the night and extremely loud cars that sounded like they were drag racing. The bed was quite creaky. Overall, I would never stay there again.

Business

10/10

Exceptional

31 May 2024

Zac

This place was perfect for one night, pet’s are free and no security deposit! I’d stay here again for a 4th time! I always come back haha

Business_and_leisure Pet

6/10

Pleasant

01 May 2024

Kristina

The room was nice, the other people staying there were nice, but the staff were very rude