Name: HomeTowne Studios Orlando South
Address: 9435 Delegates Drive, Orlando, 32837, US

2/10

Poor

27 Jul 2026

Bryana sachel Funes

If I could give a 0 I would. Stayed there for 3 weeks and even after multiple trips to the front office and talking to different people about arranging room cleaning it never happened, but even once ! This place is so disorganized if room cleaning knocks on your door they expect you to move and get out of the room in one second even though they show up without notice. There’s no schedule as to when they are supposed to come so you better be ready 24/7. This place claim to be an extended stay but doesn’t provide you with anything to make it an extended stay instead of a regular hotel. You have a kitchen but they don’t provide kitchen supply such as plates or anything to cook on. Overall this place deserves 0/5 starts. Staff was rude, not clean at all (roaches all over the place and in the room), not equipped to a extended stay level, such an inconvenience and if you try to get a refund to go a better place they don’t offer refund so you’re forced to stay there if you already paid (which I pre paid in full). Before they say it, no they don’t work with pet control, they don’t maintain the building up to date as even the permit for the elevator is over a year expired, just horrible to stay at.

8/10

Excellent

23 Jul 2026

Loc

Room is clean

2/10

Poor

08 Jul 2026

Macey Anabelle

The staff were really kind I will say that but other than that, if I could give this place 0 stars I would. The entire hotel area looked trashed. I thought it was kind of odd that I was told we take our own trash out (no trash bags btw) and if we didn’t we’d be charged our $100 deposit…. There was FECES outside of the toilet on the ground, bathtub was peeling & stained & baby ROACHES in the sink… also the entire place smelled like urine. I’m not sure if this was an extended stay but that’s what it was giving. Again nothing vs the staff bc the two ladies I spoke with were super sweet and I hope this place pays them decent bc I know the customers they’re coming across are sketch. Overall, even as cheap as I am lol I would never go back… if I’m able to post photos I will.

Friends

10/10

Exceptional

08 Jul 2026

Ronalyn

What I do I like here is you can cook💕

Partner

10/10

Exceptional

01 Jul 2026

Orlando

Love it so much great time .slept well

Partner

2/10

Poor

29 Jun 2026

Duane

They seem to be understaffed. The woman who was running the front desk had to also be the one doing housekeeping and checking rooms herself. We needed new bedding and had to wait many hours to get them but only after she argued with housekeeping staff about it. The property wasn’t unkept and the gentleman who did maintenance and cleaning was overworked as he was there alone his entire shift. There were roaches in our room which made us uneasy about having open suitcases and food anywhere. The room we had was in the back side of the hotel so the people hanging around our room outside was daunting when my wife wanted to get something from the car because people were smoking weed outside on the stairs. No security walking the premises so feeling safe wasn’t a thing. I know people live there full time but people planted themselves outside very territorially. The location was great but not for the fear of safety and cleanliness there

Partner

2/10

Poor

28 Jun 2026

MITCHELL

Overall a terrible experience. When we arrived our room had a non working Refrigerator so we were moved to an “upgraded” room that was exactly the same but dirtier and the ac was noisy in it. We spent a couple hours waiting on the staff to check other rooms out before we just decided to settle with the noisy ac room. The only upside was the lady working the front desk did do all she could to try to fix the situation except offer a discount for the inconvenience. Lots of people living here full time. Lots of those hanging out on sidewalks/ balconies. WiFi was awful and the smell of marijuana was plentiful

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Robert

No vending machines

Self

4/10

Poor

25 Jun 2026

Jamal

The TV in my room didn't have a remote control, couldn't go to the front desk to get one it closes at 11pm. How can a hotel provide service for customers staying there 24 hours a day

Self

2/10

Poor

14 Jun 2026

SONNIE

arrived at 4 am for a late checkin after a long drive expecting to shower and rest. not only was i unable to do that, the late check in was done with security which i understood, he said i had to wait until the office opened at 7 am which I did, i asked for a room swap which i was informed all rooms was sold out, that i would have to wait for house keeping but never specified a time, i even asked for fresh linen and blanket to do that part myself, she said again i had to wait for house keeping. by 10 am I was beyond exhausted and went back to the office ask to check out when i had booked for the weekend. I was denied a refund for a room that was not even ready to be rented out. Not only that, the room have no towels or toilet paper. It was not ready at all. See pics of what I walked into.

Self

2/10

Poor

14 Jun 2026

Michael

There is a horrible woman in the office that has been nasty to me on several occasions over the last few months. Never again will I stay at this location because of her. I highly recommend the Casselberry location if you are coming to the orlando area.

Self

6/10

Pleasant

12 Jun 2026

Yeni

Deben de fumigar suelen salir unas cuantas cucarachitas

Partner

6/10

Pleasant

11 Jun 2026

Alizae

Understaffed

Partner

2/10

Poor

08 Jun 2026

Florence

Worst hotel I have ever encountered

2/10

Poor

07 Jun 2026

Santiago

Rooms are not clean and not funcional ac

8/10

Excellent

06 Jun 2026

Raquel

Good price,clean room,big,safe parking lot.

Self

8/10

Excellent

01 Jun 2026

Sheraz

I stayed here for one night room was very comfortable clean. The staff was friendly courteous definitely would recommend this hotel to anyone who is looking for a decent hotel with good price.

Self

4/10

Poor

01 Jun 2026

Rita

Roach motel!!! Was very disappointed in my stay that was excited about for my beauty conference. Dirty room with trash under the bed, counters not properly cleaned, roaches, toilet not working and no waste basket. Talked to someone the next day and was told they'll try to find someone on maintenance in the next day or 2 to look into the toilet situation. As for the waste basket, was gold it was on back stock and they didn't work at that property but knows the manager and will try to get a message across. When I checked out today, spoke to manager Taj and was super kind but disappointed that he wasn't informed on any of the issues at hand and sad I had such a bad experience for my 4 day stay.

4/10

Poor

01 Jun 2026

Sidney

Very friendly staff!
Linens were very clean
Moldy shower curtain
Terrible stain in the toilet
A few bugs present
Sticky floor
Window curtain too short, passersby could look into the room and it let the sunlight shine into the room

Elevator looked like a crime scene

Self

4/10

Poor

30 May 2026

Matheus

Room without hot shower all day.

Partner

2/10

Poor

27 May 2026

Schae

The first room was disgusting. Bugs, stained/unclean sheets and dirty mattress. After transferring to a second room it was the same situation. We were finally transferred to a third room and it was safe to sleep in at first woke up to roaches. Staff were very helpful and delightful. Never stay here unless you like dirty sheets to sleep in and “friends” to take home with you.

Partner

10/10

Exceptional

26 May 2026

Jermetras

I like the privacy

Self

4/10

Poor

25 May 2026

Christopher Alvarez

The booking said this was a smoke-free property, but the room smelled strongly like cigarette smoke. I could not sleep well because of the smell, and it triggered my allergies. This was very disappointing.

2/10

Poor

25 May 2026

Kevin

Do NOT stay here, not recommed at all. Overall the room was in bad condition. It was infected with small roaches. The bathroom looked like a crime scene took place there. The shower was stained, the floor was dirty, the room didn't smell clean, one of the pillows had a funky smell.

Self

2/10

Poor

24 May 2026

Jachelle

would not recommend it was terrible the only good thing was the lady at the front being very understanding; however she should know better then to even TRY and out me in any room there. it was disgusting the first room recked of bleach and the second of cigarettes with the burns in the sheets. the third had hair in the shower and a lump in the bed . refused to give me my refund.

TRIED to connect with expedia for a refund and haven’t been able to reach a human

Partner

8/10

Excellent

24 May 2026

Raquel

The room was clean and nice,good price.

Self

6/10

Pleasant

21 May 2026

Marjorie

Clean room but outside front door was not so clean. But is ok for a short stay.

Family_with_children

2/10

Poor

20 May 2026

Luis

Terrible place, terrible management. DO NOT STAY HERE. My door looked like it had been pryed open before, door latch was barely hanging on with a screw. Refrigerator was disgusting and moldy, sink was cracked, metal in shower was rusted.

I've stayed in many places including cheap motels, but this one was the worst by far. One would expect a place by Red Roof Inn would be decent, this wasn't a $20-30 a night stay either. Just horribly disappointed with this place, staff was incredibly rude. Other reviews said they had cockroaches and it doesn't surprise me given how dirty this place was. They we're doing some \"remodeling\" a room over at 6-7am when one is trying to sleep, drills and hammering going off.

Again, take your money elsewhere or sleep in your car, but DO NOT STAY HERE.

Self

2/10

Poor

18 May 2026

Andrea

The rooms was not what was posted on the website they are very small and poorly furnished the staff was very rude and nasty and they took most of my deposit because I wanted to check out and at first would not give me a deposit

2/10

Poor

18 May 2026

donia

The first room we were assigned to didn't have working lights or smoke detector, there wasn't a TV remote and there are no room amenities such as a coffee maker, it's not really a hotel it's basically a place we're homeless people can rent for a low weekly rate, we chose it for the location to the parks but next time id rather pay more and drive a bit further to get a decent room, I wouldn't recommend this place to anyone, there's a lot of shady people who live on property and it didn't feel safe

Partner

2/10

Poor

17 May 2026

Savannah

The hotel and room looked nothing like the pictures online. I stayed in room 224 and it was absolutely disgusting. It didn’t look like it was cleaned from the previous person staying there. There were still spilt stains on the floor. The doors were dirty and no longer white. There were roaches crawling everywhere. The whole tub was not usable because one there was no shower curtain and two you needed to wear shoes to even shower because the paint and everything was coming off and peeling from the tub.

Friends_and_family Family

2/10

Poor

16 May 2026

Tomoya

I would not recommend. This stay was a traumatizing stay. The room reeked of cigarette smell (I thought it was no smoking)… the ac does not work well, as it goes in and out. There was a permanent poop stain in the toilet. The sheets, the bed was very itchy. It was a very unpleasant stay. You can hear the neighbors right through the wall. I could not sleep well (the ac turning off, plus the itchy sheets kept waking me up) 😭😭😭 0 star, spend the extra bucks and stay somewhere else guysssss 😭😭😭😭 the staff however was sweet, but other than that, very horrible stay 😭😭😭😭😭 ahhhhhh

Self

2/10

Poor

12 May 2026

Juiqon

The only thing this stay offered was AC and a full fridge.

The first room we were assigned, 246, was wide open once we walked in front of the door. It looked like someone tried to dismantle the stove and room service never cleaned the room.

The second room we were assigned, 104, the microwave did not work, the shower didn’t have a curtain, and I saw two bugs and got a photo of one of them trying to run away.

I don’t understand why they are requiring a deposit of 100 dollars if they aren’t using the deposit to fix anything that the guest (or homeless people who are getting into the rooms apparently) are breaking.

This stay was horrible and nothing was as advertised. We paid for travel insurance through Expedia. We are trying to get our deposit back and a full refund.

Partner

2/10

Poor

12 May 2026

Jaynetta

Roaches, roaches, roaches. The first room they put me in did not even have a light in the bathroom and there were roaches in there too. The second room was supposed to be “renovated“ room. It literally had the most roaches I ever seen your room in my life. On Saturday I went to the front desk to tell that person that I would need a late checkout on Sunday she said they would charge me $20. On Sunday I had somebody come be on the door like they were the police a big black man basically the maintenance man and I told him I had a late checkout. Next the little short Spanish girl with the glasses on come upstairs with a attitude asking all kind of questions and I told her I had a late checkout then she says well can you be gone in the next 10 minutes? I said no I said, but I’ll be gone. She said well I have to charge you $25. I said OK charge the $20 then she said no you know what I’m not gonna charge the $20 and the next thing I know this person calls police.

Partner

2/10

Poor

12 May 2026

Angelina

I got there room smells like cigarettes there is ash everywhere… I go pick up my daughter so I had no time to look at the room once I got back she was coughing and there was baby roaches dead and alive . When I called to get my refund I was played in my face 5 time saying I have to call the company i ordered from I did they said it was now up to the manager to confirm I was there and complained about those things I paid for 3 nights didn’t spend one night there left the same day I checked in my daughter has asma also I paid almost 300$ I called back after the b
Manager said she was going to look at the room and they told me she quit….

Family_with_children

2/10

Poor

11 May 2026

Colin

When we first got there we had to wait a very long time to get checked in and then when we finally did they gave us keys to someone else room and a pitbull charged us. Whenever we finally got into our room there were roaches everywhere, the floors were dirty, bathroom wasn’t clean, no trash can, the ac unit was hanging off the wall. We had to go back to the office 3 different times because are keys would just stop working. They gave a parking violation but never even gave us a parking pass. Overall probably the worst hotel experience I’ve ever had.

Friends

2/10

Poor

10 May 2026

Karen

I understand that it is an inexpensive place, but that doesn't mean it has to be dirty. The toilet seat had feces on it, and there were many cockroaches.

Partner

2/10

Poor

10 May 2026

annabelle

All 3 rooms I was bounced around to were dirty, stained sheets, roaches, a musty odor and a/c not cooling. Every time we left the room, we had to go to front desk to have it programmed. Soo many guests were complaining of tv not working, also same key issues. Not to mention the bad side of town. People hanging out everywhere on the property.

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Geronimo

Staff was great especially Andy she switched my room to a more convenient room for me and my Dog. I appreciate that.

Pet

2/10

Poor

04 May 2026

Sandra

There were cockroaches walking all over the room , there were no towels and the toilet was dirty . An absolutely unsafe place.

Partner

2/10

Poor

03 May 2026

Andreina

If your plan is to travel with your family this is not the place… this hotel is by far the most scary hotel I’ve ever seen. People outside their rooms smoking, open doors and weird looking people everywhere. Not a place to go in vacation. Just a big cheap motel. Dirty floors. A nightmare!! We got a double bed room and they give us a single and once we opened the door we got out of there literally running!

Friends_and_family Family

2/10

Poor

03 May 2026

Erica

Place was horrible the staff was absolutely rude and disgusting.Had no pillows and there was cockroaches

Family_with_children

2/10

Poor

03 May 2026

Jonathon

Worst hotel I have ever stayed at. Room was dirty and old. Room hasn’t had a good cleaning in a while. Shower still had hair from someone else. Shower head was totally gross and had water stains all over it. Kitchen floor had pieces coming up. Cabinet doors were falling off the hinges. Walking around the bedroom floor for 5 minutes with no shoes on and my feet were black. Door to the room wouldn’t even properly close tight and water was coming through the bottom. Bedroom was suppose to be a queen size bed. It was only a full size. Then went to the office to see if we could get 2 more pillows for the bed since it only came with 2 and was told no they didn’t have anymore pillows. And then worst of all saw 5 roaches in the room. Do not stay at this total. It very dirty and need major renovations.

Partner

6/10

Pleasant

01 May 2026

Michelet

Ok bus the a/c makes a lot of noise

2/10

Poor

30 Apr 2026

Pujan

Super bad

4/10

Poor

27 Apr 2026

Sarah

Have to wash own sheets if they get dirty, poor room set up can’t see tv from bed, floors extremely dirty our feet would be almost black from walking around barefoot. Staff was very nice, kitchenette worked and lots of cabinet space

Partner

2/10

Poor

26 Apr 2026

Chase

Cockroaches

Partner

2/10

Poor

26 Apr 2026

Thomas

This was by far the worst night I have had staying in any hotel or motel. I would advise any traveler to choose somewhere else to stay. The place is dirty and run down, the room had bugs running around every surface, the biggest concern was that room keys opened more rooms than just the assigned room. Finally my door lock would not allow me to enter my room without a very strong push/shoulder into the door. I will say the staff were friendly and tried to help but the motel is run down and not cared for. Also the clients of the motel are questionable.

I will not ever stay at Red Roof run property and I would advise that you do not either.

Self

4/10

Poor

26 Apr 2026

STEPHEN

Cockroaches very dirty floor TV didn’t work great if you’re just going to sleep and leave

Self

2/10

Poor

24 Apr 2026

Jan

Never got to stay your staff told me my room was cancelled. Which it was not and they told me they had no rooms available. At 11;00 at night I had to go find another place

Self

2/10

Poor

21 Apr 2026

Brianna

TERRIBLE

6/10

Pleasant

20 Apr 2026

Roger

The bed was clean but the floor was slippery and not to be walked on in bare feet. Shower was good, lots of pressure. The pool was full of unattended kids as people live here. There are no outlets that work in the room , the fridge and microwave just gross. Ok for a night sleep that’s it but don’t touch anything.

Self

6/10

Pleasant

19 Apr 2026

Linda

A bit run down but clean. I liked the full sized fridge freeze and microwave. 2 burner stove top as well but no pans to use.
No toiletries but not an issue for me as I bring my own. A/C was frosty.

Smell of weed smoked outside is very unpleasant. It did not come into room.

6/10

Pleasant

19 Apr 2026

James

Front desk lady was awesome, definitely 10/10. But the room was mediocre at best. Sleepable for the night but I'm not going to stay multiple days as a vacation.

6/10

Pleasant

18 Apr 2026

Robert

Safe area

Self

2/10

Poor

13 Apr 2026

Ruben

Didn’t use

8/10

Excellent

12 Apr 2026

Grant

The shower was very beaten up, and there was very little water pressure in the room. Took 20 minutes to check in. Overall a nice place though to sleep but wouldn't suggest it to relax in.

2/10

Poor

11 Apr 2026

Rodrigo

The AC was broken, there was roaches everywhere, the room smelled

Partner

2/10

Poor

10 Apr 2026

octavio

Roaches smells mattresses socked toilet didn’t work. AC didn’t work. I can’t believe you guys even charge to rent these rooms.

Friends

2/10

Poor

10 Apr 2026

octavio

Toilet, didn’t work roaches everywhere place smelled place smelled horrible conditions. I know it’s only it was a fair rate, but still, they should not even be able to rent those places.

Friends

2/10

Poor

10 Apr 2026

Shelby

Absolutely disgusting. Couldn’t even get into the room cause the door jam had been broken into multiple times so it was hard to get the door open and when I did the door knob came off in my hand! Then they had the audacity to not refund my money after I returned the key within 15 minutes! DO NOT STAY AT THIS PLACE!! And Expedia customer service was bullcrap as well.

Family_with_children

10/10

Exceptional

09 Apr 2026

James

It was clean and nice

Partner

10/10

Exceptional

09 Apr 2026

James

It was nice stay

Partner

2/10

Poor

06 Apr 2026

Adam

I cannot tell you how many roaches there where I mean absolutely everywhere in my shower. 2 dead on my bed I had roaches literally climbing my walls. This place cannot be legal. This is an infestation masquerading as a hotel.

2/10

Poor

06 Apr 2026

Foshie

I found the rooms to be infested with roach activity. I was directed to look at four different rooms before settling in, just to turn around the same night and check out. The staff was as helpful as they could be. However the condition of the property was deplorable.

Self

4/10

Poor

04 Apr 2026

Merryann

Staff was helpful and nice. Thats where the good rating ends. Rooms were dirty and had bugs, we switched rooms only to have the same in that room.

6/10

Pleasant

29 Mar 2026

Gina

I saw roaches, homeless ppl, no way i would even dip my toes in that pool water lol. Oh and im very convinced the cleaning people are pervs, we yelled 5 times that we wasnt ready at 10:45 - (check out at 11am) the lady still busted in literally while we were getting dressed- It was a horrible experience, these pictures are lying and u should not book this, this is more for families in need that need a place to stay for a while, the people their even had dogs and cats, meaning this is a hotel/ shelter ? Im not sure but if your decent, dont book this.

Partner

2/10

Poor

29 Mar 2026

AMILTOM

Front desk couldn’t take care of the amount of guests. Roaches in the bathroom. The lock wasn’t working and I waited for more that an hour for they let me get back into my room.

Self

2/10

Poor

29 Mar 2026

Erik

Shower was leaking and toilet was leaking. Bathroom floor was wet because of it and it smelled like mold. Air conditioner had a loud rattling sound that couldn’t be stopped so we had to turn it off so we could sleep - it was hard to hear a normal conversation it was so loud.

2/10

Poor

25 Mar 2026

Jaime

Would not recommend
Full of cockroaches

Family_with_children

2/10

Poor

24 Mar 2026

Samuel

As a travel worker I’ve stayed in some pretty bad hotels and dealt with it. But this one takes the cake. The last night I just slept in my car because I woke up to the feeling of cockroaches crawling on me! And the entire time I would see cockroaches crawling around and even in and out of my luggage which caused me to just leave everything in the car. I do not recommend at all. Worst experience ever.

Business

2/10

Poor

22 Mar 2026

Michael

the place was filthy and infested with insects

2/10

Poor

21 Mar 2026

Neal B.

NA

Self

2/10

Poor

21 Mar 2026

adamo

All in the room is broker, i have a lot pictures, and vídeos, the bathroom broker, door broker, the kitcjen no working, the door dont open, i go.to rent at other hotel

Business Family

2/10

Poor

17 Mar 2026

Earl

Roaches & the room smelled bad. Door was hard to lock.

Friends_and_family Family

2/10

Poor

16 Mar 2026

Saphyre

Roaches crawling on the floor and walls. Room was dirty and smelled like weed. People very clearly not in their right mind roaming around outside at night. DO NOT bring children there. I checked out the morning after I got there and was supposed to stay a week. The manager left me checked in for the entire stay so she could keep my money. Don’t stay here.

4/10

Poor

12 Mar 2026

Justin

Would not recommend staying here. While the staff was friendly and did the best they could, the room conditions are fine at first glance but slowly turned out to be a stressful stay. Upon first entry, the smoke alarm wouldn’t stop chirping every 2 min. Turns out there was no battery in it and that was fixed but after hours of waiting. The biggest issue was that the shower didn’t work in our room and after contacting the front desk about it they acknowledged the issue but there was no sense of urgency. Nothing happened until we contacted them again and were told a part needed to come in and that it would be fixed the next morning. It was never fixed for the remainder of our stay. We then saw bugs in the room including roaches, got a parking violation for backing into a spot? And our key cards would randomly stop working requiring us to have to go to the front desk and get them reactivated. The only pros of the room were the AC, TV, and large refrigerator/freezer. Other than that the experience of staying here stressed us out and i would not recommend staying here if relaxing or showering is your goal.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Ira

There is something special happening here at Hometowne Studios South! Consistently, the managers have hired a staff that is beyond sublime working overtime to make this more than just a hotel and an extended stay facility. I must once again thank the amazing and loving Sandy, who makes it her job to make you feel more than just a customer. She touches your heart and soul and is truly spectacular as is Latoya, who is just so gracious and humane and Jorge who engages with his warmth and Janetta who made sure from day one that I could complete the work I came here to do. Thank you all! And a final thanks to manager Marta and her bosses too for creating such a love-in. Yes, The rooms are great but the people, even better!! You have all gone BEYOND in your care and blessed are those who get to come here and bathe in it! And yes…..I’m back!xx

Self

2/10

Poor

01 Mar 2026

Veronica

Didn’t stay more than 15 mins. The home had roaches. The front desk attendant gave the same room as me to another couple. They walked right into the room after being there 5 mins. They realized the door didn’t even shut and lock. You just pull the handle it popped right open. Anyone could have walked in. Then the front desk attendant was gone. We left the keys with the security guard. Not an ideal situation or anyone. Huge safety concerns.

Partner

4/10

Poor

28 Feb 2026

MARISOL

Booked a queen sizebed, got a full size bed. Bed was also in horrible standards for sleeping. I also asked for a nonsmoking room and the room reeked in smoke.

Partner

2/10

Poor

23 Feb 2026

Edwin

Terrible rooms the worst

Partner

2/10

Poor

23 Feb 2026

David

Bugs, bed bugs, blood on the walls, dirt on the floor and fridge, 10 bugs in the shower, rotten vanity from water. Smoke detector not installed. Room smelled so bad it stuck to my clothes for 2 days and I almost got sick. This place is a legitimate crack house and should be shut down by the health department.

Self

2/10

Poor

22 Feb 2026

Ilia

I can't believe Expedia has this hotel on their site. I trusted them until this experience. I will from now on book on other sites. This hotel is cockroach infested. They were everywhere it was disgusting. The outside of the premises has trash everywhere and the inside of the room was disgusting. The refrigerator looked so disgusting I was afraid to put any food in there. The sink was clogged and the bathroom looked like it had t been cleaned. I ask about the cockroaches and they said they would fumigate the room while I was out which I doubt they did because the cockroaches where still everywhere. While getting to my room we heard what we thought was gunshots. All the people came out saying it was fun shots. When I called the front desk they acted like they didn't hear anything. I told them to investigate and they said it was fireworks but the cops spent the night at the hotel so I douby it was fireworks. I found people sleeping in their cars and walking around in underwear. I felt unsafe and disgusted by the experience. Do not book this place unless you enjoy the company of the cockroaches. I was told every room has them and they can't do anything about it. Stay away from.this place. Expedia shame on you for listing this site. You have lost my trust. I won't be booking again.

Family_with_children

6/10

Pleasant

20 Feb 2026

Michael

Well I was for 14 days the GM zanddy is nice I was hope get rate before my time to check out,
Room is fine, hotel need a lot clean improvements, like stairs floors and walls, is bug yes, so bring your better pest poison spray to feel better is a. I’ve place to stay until you pass move you new home that rooms at least have the essentials

2/10

Poor

19 Feb 2026

Nicholson

The property smells like pee and there was roaches in the room

Self

2/10

Poor

19 Feb 2026

Justin

The rooms were very poorly maintained

Self

2/10

Poor

18 Feb 2026

John

The room was old and had holes in the walls. Tile was broken in the bathroom, kitchen area.

Self

2/10

Poor

18 Feb 2026

Kevin R

The room was dirty and had roaches. They denied my refund. I never stayed there and had to check in at another hotel. Expedia needs to remove place from their site. Ill never stay there; ill go back to my regular resort or stay at my sisters. On scale of 1 to 10( 1 being the worse) it gets triple 1's

2/10

Poor

17 Feb 2026

Anthony

Everything was below standard.

2/10

Poor

15 Feb 2026

Tania

The room was dirt the bathroom and tub were disgusting and there were roaches!

Leisure Family_with_children

2/10

Poor

14 Feb 2026

Lorran

Avoid this place.

My family and I came from Jacksonville to Orlando to stay here for one week. From the very beginning at check-in, the front desk receptionist (Toyota) was extremely rude and disrespectful.

The biggest issue started immediately: for five days, we did not have the freedom to properly enter and exit our room. The door would not lock. We were forced to leave it partially closed because it would not secure properly.

Our personal belongings had to stay in the car because we were afraid someone could enter the room and steal our items. Staff came multiple times attempting to fix the door, but they never resolved the issue.

For five days, we were unable to safely leave the room to go to the grocery store or anywhere else without worrying about our belongings.

When I asked for a different room, they said none were available. When I requested a refund so I could relocate my family to another hotel, they dismissed the request and responded sarcastically: “If you want, you can check out now.”

We had just checked in.

This was extremely frustrating and unprofessional.

If you value safety and basic respect, I do not recommend staying here.

Friends_and_family Family

4/10

Poor

13 Feb 2026

Edilmar

Unfortunately, the stay was not satisfactory. The hotel corridors were dirty and there was trash on the stairways. The room was also full of small cockroaches, and we had to use insecticide ourselves. This situation was very uncomfortable and unacceptable.

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Ira

You ask “what stood out“ in your review promos?
Today it is Latoya all the way! What a delight! I would just say to anyone if they have any troubles or need anything…between Latoya and Sandy, you will not have troubles here. I know I have mentioned Sandy in other reviews because she is just so wonderful. And now, with Latoya at her side, what a winning team! Both so engaging and helpful! Just superb! Once again, Marta and hometown studios are hiring the best staff providing the best service! You have continued to make my stay here a delight. Xx

Business_and_leisure Self

10/10

Exceptional

11 Feb 2026

Ira

Once again,such a great front desk led by the most caring and friendly Sandy with the help of Tonya, Jorge, Angelo, and the ever so efficient Janetta. I have never had any problems here thanks to such a great staff always smiling and engaging. And the place itself is clean and quiet with a great cleaning staff as well. And once again I want to thank the manager Marta for hiring such great people and maintaining this great feeling here at Hometowne!

Business_and_leisure Self

2/10

Poor

10 Feb 2026

Rejane

Terrible bed , the room hove bugs, many ex-convict lives in this place. There's a strong smell of marijuana. The spring mattress is broken. Police are constantly checking this hotel. The pool doesn't work and the water is very dirty. The only good thing was our experience at Disney World; the rest was terrible, terrible, and terrible.

Business Partner

2/10

Poor

06 Feb 2026

Sager

Very bad experience

Self

2/10

Poor

27 Jan 2026

Silvio

The rooms were incredibly dirty and smelled of cigarette smoke, even though it was supposed to be a non-smoking room. I would never go back to this place again.

2/10

Poor

18 Jan 2026

Nanette

The room was not as described.
However, I am willing to accept that HomeTowne Suites is like all of us actually.
Some days are better than others.
Sometimes things just do not work out.
Yet, every day is fresh with no mistakes in it.
Therefore, I am willing to give HomeTowne suites the benefit of the doubt, give them another chance.
Just as I would likewise, want to be given another chance, to be better, do better, and act better.
Thank you Sandy and HomeTowne Suites for your cooperation. I’ll be back to visit HomeTowne Suites sometime soon.

2/10

Poor

13 Jan 2026

gustavo

Olor a mariguana en todo el hotel, aun en zsona de no fumadores y el olor se filtra entre habitaciones

Friends_and_family Family

2/10

Poor

13 Jan 2026

gustavo

Pedimos habitación para no fumadores, pero todo el hotel hay gente fumando droga, y dicen no tienen forma de controlar a los huéspedes. Habitación con falta de limpieza, nos alojamos 10 días y dicen solo limpian una vez por estadía.
Lástima por la ubiación es buena

Friends_and_family Family