Doubletree by Hilton Orlando Downtown

United States , Orlando Area - Florida - FL
ORLANDO, 60 South Ivanhoe Boulevard
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100 reviews shown

10/10

Exceptional

11 Jun 2026

Julian

Staff were very friendly and most helpful

Self

8/10

Excellent

11 Jun 2026

Fabian

Good service

Self

8/10

Excellent

11 Jun 2026

Susan

Room was fine. The common areas were very cold.

Partner

8/10

Excellent

10 Jun 2026

Viky

Well satisfied

Friends

10/10

Exceptional

09 Jun 2026

Jordan

Thank you for the stay! It was very relaxing :)

Business

10/10

Exceptional

07 Jun 2026

Arturo

Expensive parking, very good staff.

Family

4/10

Poor

07 Jun 2026

Derek

Dirtiest place I’ve seen! Horrible..

Family_with_children

10/10

Exceptional

07 Jun 2026

Cassandra

I liked the service at the hotel, especially the hospitality shown to the guests. The staff was welcoming, attentive, and professional. The hotel truly stood out because of its excellent customer service and commitment to creating a positive guest experience.

Self

10/10

Exceptional

03 Jun 2026

Crystal

The only bad part of the trip was the overcast rendered the pool unusable. The room was immaculate

Partner

10/10

Exceptional

01 Jun 2026

Yader Moises

Staff was good the room was so nice

Family

10/10

Exceptional

01 Jun 2026

Chi

Clean room great

Family_with_children

6/10

Pleasant

01 Jun 2026

William

Elevators rattled a little too much. They had been recently inspected, but scary

Friends_and_family Family

4/10

Poor

01 Jun 2026

Lauren

Late check in was a breeze as the front desk woman was wonderful. I got to the room and immediately reeked of cigarette smoke and it never went away. I was too busy with business activities to switch so late in my stay. In addition to the smoke smell (on a non-smoking floor) the a/c was automatically set at 60° when I walked in and there is no way that was 60° as I could barely sleep with a sheet as it was so hot in there. I asked for a call from the manager on my check out day, as I was headed to the airport, and I am on day 6 with no contact.

8/10

Excellent

29 May 2026

Melisa

Unfortunately, my stay at this hotel in Orlando did not meet expectations. The property appears significantly dated and lacks basic cleanliness standards. One of the most noticeable issues was the condition of the elevators. The walls looked as though they had not been properly cleaned in years, which immediately raised concerns about overall upkeep.

Throughout the property, there were visible signs of wear and deterioration, including rusting door frames that contributed to an overall neglected appearance. The hallways had a persistent musty odor, which made the environment feel uncomfortable and poorly maintained. Inside the room, the air conditioning unit struggled to keep up with cooling, making it difficult to maintain a comfortable temperature, especially given the Florida climate.

Overall, the condition of the hotel did not align with the expectations typically associated with accommodations in this area. Significant improvements in cleanliness, maintenance, and facility updates are needed.

Self

6/10

Pleasant

28 May 2026

romina

Old

Family_with_children

4/10

Poor

28 May 2026

Rafael Antonio De Luna

No me sentí bien por qué cobran 36 dollar por una dique película que yo nunca vis

Family_with_children

8/10

Excellent

28 May 2026

Ashlee

It was a decent room. It smelled like it used to be a smoking property. The parking is weird, either the street or $30 for valet??? pool was clean, no hot tub though. Beds were comfy and no bugs so that's good i guess.

Friends_and_family Family

4/10

Poor

27 May 2026

Shaquanda

2/10 Customer Service was not good, no greetings from front desk no nothing. Everyone on their phones, the energy wasn’t welcoming. The same young lady who assisted me turned around and provided better service to the guest after me.

Family

10/10

Exceptional

26 May 2026

Jeffrey

Very friendly and helpful desk staff. The room was average but clean. I’ve stayed here a bunch and never had any major complaints. Also - free cookies upon check in? Say no more!

Friends_and_family Friends

10/10

Exceptional

26 May 2026

RAFAEL

The only problem was the parking dollar amount

Family_with_children

10/10

Exceptional

26 May 2026

Brielle

We Loved EVERYTHING! 10/10 would recommend whe staying in Orlando !!

Partner

10/10

Exceptional

26 May 2026

Raquel

My stay was short, but I was comfortable. The staff are well trained.

Self

2/10

Poor

25 May 2026

Jason

I have pictures and video of the room. There was a trash bag of clothes in the room. A really old a/c system that did not work that well. Lots of chipped paint all over the room. When you turn the shower on water shoots up hitting the ceiling. Also, you cannot leave the property without scanning your room key.

Partner

2/10

Poor

25 May 2026

Tariq

We stayed in room #1205 and the cleanliness was not up to par. We constantly had issues with our room door and the bathroom door also was scrubbing the floor preventing it from closing. Our bathtub was not cleaned properly as well as the towels that were given to us has stains on them. The elevators gave us problems seemed very risky to use and the parking is completely over priced. Overall not a great experience for what I payed for. I needed a convenient place to stay while I was on a buisness trip and I was satisfied.

Partner

8/10

Excellent

25 May 2026

Fullando

This property is a safe, walkable, and easy accessible location.

Self

10/10

Exceptional

24 May 2026

Robert

Overall the stay was very nice. The room was clean and the beds were comfortable. I was contacted twice to make sure everything was going well by the staff. You had to pay for parking which I did not see when I booked the room. I have an oversized vehicle which was not able to fit into the parking garage so I had to park on the street. Unfortunately other people who did not want to pay for parking took up most of those spots and I had to park a block and a half away. If they did away with the extra money for parking less people would park on the road and leave those spaces for oversized Vehicles like mine. That would be helpful

Business

10/10

Exceptional

24 May 2026

Spencer

The Staff at desk, Bartender/Waitress and Kitchen Staff were great!

Family

8/10

Excellent

21 May 2026

Duane

Enjoyable stay friendly helpful staff

Family_with_children

10/10

Exceptional

21 May 2026

Joseph

Good location and very comfortable room.

Self

10/10

Exceptional

20 May 2026

Marsha

Exceptional customer service

Self

10/10

Exceptional

18 May 2026

Carlos

Front lobby staff always super courteous and helpful. Housekeeping ladies were awesome.

Family

10/10

Exceptional

18 May 2026

Eduardo

Staff was great

10/10

Exceptional

17 May 2026

Lorie

The room was very clean and comfortable. Everyone from check in to check out including parking attendants were very pleasant, courteous and informative. I had just come from another Hilton facility which was higher priced and supposedly a higher tier facility and it was not nearly as pleasant an experience.

Self

6/10

Pleasant

15 May 2026

Deuntaye

The staff is amazing, the property needs some renovations or upgrades. Rooms wasnt clean and vents had built up dust. Im very disappointed in the DoubleTree cleanliness.

2/10

Poor

15 May 2026

robert

No, we did not stay there. They couldn't check us in.

Self

10/10

Exceptional

15 May 2026

Ashok

Yes, the stay, the parking, the breakfast, everything worked perfectly. Dinner out at a nearby restaurant was fun too.

Partner

10/10

Exceptional

13 May 2026

Erica

We enjoyed our stay at the hotel. Rooms were clean. Hotel was clean. Staff was all friendly and helpful.

Friends

8/10

Excellent

07 May 2026

Brittany

Excellent location and great staff. Hotel is just outdated and desperately needs an upgrade. Carpet was old and stained, and paint peeling. But, bed linen was clean and bathroom was clean.

10/10

Exceptional

06 May 2026

Duane

Clean room. Great staff

Partner

6/10

Pleasant

04 May 2026

Gustavo

I want to start off with upkeep is the biggest factor for me, and it is why my score isn’t at a 4-5. Water pressure from the toilet is very poor. It requires a good 5-10 minutes if you want to flush more than once. Cleanliness wise, there were set-in stains that are on the toilet and the shower floor. Perhaps it’s just chips of ceramic that were gone from use and maybe hard water stains in the shower. That’s not something that the cleaning staff could reasonably fix without heavy duty cleaning agents or would require maintenance staff to repair/replace toilets. The cleaning staff was so kind to me during my stay. They get an A+ especially since the second I got into the room, it didn’t feel gross like this one Holiday Inn I stayed at in Tampa.

Again to reiterate: the cleanliness issues requires more than just the staff to use the same products. They don’t have any blame in this.

Lighting in the rooms could be better, but it’s not something insanely important for most people.

The elevator door in the parking garage is *very* shaky. First ride was a bit concerning until I realized that it’s an ongoing thing.

Aside from those issues, I had a great stay at the hotel. The staff is very polite. It’s clear they value customer service. Front staff is great per usual. Special shout out to Jah from Parking who was very kind to take a photo of me and my friend that dropped me off one day!

Self

10/10

Exceptional

04 May 2026

BRENDA

Donna at the front desk was so amazing...so very friendly and helpful after i messed up.......valets were wonderful...it was just an overnight so didn't use amemities but stay was wonderful and staff made it even better !!!!!

Friends_and_family Family

10/10

Exceptional

04 May 2026

Rodrigo

Clean room

10/10

Exceptional

03 May 2026

Luz

Everything was excellent but breakfast I like the most!!!

Friends

6/10

Pleasant

03 May 2026

Justin

My ac went out so my room was hot

6/10

Pleasant

02 May 2026

Juan

Not really a 4 star. More like a 3 star.
Not really in downtown
Large comfortable room. But not 4*

Self

8/10

Excellent

02 May 2026

Guillermo

Yes!

Self

10/10

Exceptional

02 May 2026

Debra

Couldn't get out of parking garage without help.

Partner

6/10

Pleasant

01 May 2026

Angela

Unpleasant surprise that parking costs $35 per night. I was told street parking is the other option, if I could find a spot. Beware there is no guest parking at this hotel.

Friends_and_family Family

8/10

Excellent

01 May 2026

Alma

Rooms nice. Beds comfortable. Good shower with hot water. Convenient location for our activities near downtown. Had to switch rooms due to key access issue but staff quickly rectified situation.

Family

10/10

Exceptional

01 May 2026

Luis

✅

10/10

Exceptional

30 Apr 2026

daphne

Great staff an clean room.

Family

2/10

Poor

28 Apr 2026

Lauren

Terrible parking set up and hidden fees. They charge you $33 dollars on top of your room to park in the parking deck that you have to circle the block. Free parking is on the street. The room was so basic and old for almost $200 a night, no fridge and you have to use your key to use the elevator so when your hands are full better get that key ready. Staff was fine it’s not their fault the set up was outdated and inconvenient they just work there.

Self

6/10

Pleasant

27 Apr 2026

George

Inliked the hotel was in downtown orlando a bit far from everything like parks and malls
The room was spacious
The gym ok a bit old
Hotel a hit old

Family_with_children

4/10

Poor

27 Apr 2026

Briana

Parking is expensive and the cleanliness of the entire place is just disgusting.

10/10

Exceptional

27 Apr 2026

Crystal

From check-in to check out and all the staff in between that, I interacted with we’re wonderful! Very kind and considerate! The facility itself was in good and clean condition. 100% recommend staying here.

Self

10/10

Exceptional

26 Apr 2026

Marko

Good value.

Friends

4/10

Poor

26 Apr 2026

Rosemary

Breakfast was not included

Friends

6/10

Pleasant

25 Apr 2026

Judy

The carpet in the room wasn't very clean. Our coffee maker had no basket to make coffee . Our Body wash container was empty. WE had to ask to get someone to clean our room.
The front desk girls were all excellent. We enjoyed the bottled water and cookies. The coffee shop was useful since we couldn't make our coffee in our room.

Partner

10/10

Exceptional

24 Apr 2026

Frank

Partner

6/10

Pleasant

24 Apr 2026

Petra

The carpet needs to replaced. Right by the elevator. Lots of stains... the elevator in the parking garage need and updated flooring... the room was nice. No bugs...we were worried.. and it was quiet...

Friends

6/10

Pleasant

24 Apr 2026

Madlyn

Staff very nice.

10/10

Exceptional

23 Apr 2026

Kevin

N/a

Self

8/10

Excellent

23 Apr 2026

Michael

An overall rating of 4.2. Very clean except for the windows!
Exiting the hotel was confusing. Gate asked for hotel key card which we had turned in – like everyone else. Walked in to learn we just had to push the HELP button and they would let us out. Would’ve been nice to know!

10/10

Exceptional

23 Apr 2026

Leeann

Clean room, very friendly staff

Self

10/10

Exceptional

22 Apr 2026

Jennifer

We loved the large room with a little mini kitchen and den.

2/10

Poor

21 Apr 2026

Nicholas

Initial room had faulty toilet, no toilet paper holder and dirty windows. Moved to 2nd room with shower light not functioning and when told I didn’t leave anything behind in first room, manager had to recheck and found 2 pairs of pants left in closet. Not a Hilton hotel experience.

10/10

Exceptional

20 Apr 2026

Juan

Everything was 5⭐️

8/10

Excellent

20 Apr 2026

Eduardo

Perfect location is your business is downtown and want be off the busy areas. Property is a bit dated but good overall. Friendly staff. Easy access to I-4

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Kristina

Nice clean room, with an excellent staff everywhere. Some areas could use an update but

6/10

Pleasant

20 Apr 2026

Yasmine

My stay at the DoubleTree by Hilton Hotel Orlando Downtown was a bit underwhelming overall. Upon arrival, there were no luggage trolleys available and no bell staff present to assist with bags, which made check in feel less welcoming than expected.

The hotel itself feels somewhat outdated, and getting there was more confusing than it should have been. GPS directions did not lead clearly to the entrance, which added some frustration at the start of the stay. While the property is centrally located in downtown Orlando, which is convenient if you want to be in the city center, the hotel does not offer much in terms of standout amenities or perks.

Additionally, the front desk service fell short of expectations. The staff member I interacted with was polite but not particularly warm or upbeat, especially compared to the level of hospitality I have experienced at other DoubleTree locations.

Overall, the stay was just okay, mainly convenient for location, but lacking in service, clarity, and overall experience.

Self

10/10

Exceptional

20 Apr 2026

Kaitlyn

Overall great stay!

Friends

6/10

Pleasant

19 Apr 2026

Sonia

Hotel is outdated. Parking is expensive and street parking is very limited.

Self

8/10

Excellent

19 Apr 2026

Janelle

We had a nice stay.

Partner

8/10

Excellent

19 Apr 2026

Luciana

Room waa dated. Staff was friendly. Breakfast was exceptional.

Family

10/10

Exceptional

18 Apr 2026

Greisha

❤️

2/10

Poor

17 Apr 2026

Jennifer

Room had weird smell and sheets felt like they were damp. Ac wasn’t working and the filter had an inch of dust on it.

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

SYLVESTER

Everything was great valat parking staff dinner at the hotel even the chocolate chip cookies.

Partner

10/10

Exceptional

17 Apr 2026

Frank

Our visit was awesome. Every employee we interacted was polite, friendly and professional. Everyone greeted us with a smile and they went over and beyond - Did not encounter a sour person. Our reservation was for a handicap accessible and they were able to change to a roll in shower. Can't laud them enough. Room was large and comfortable.

Family

10/10

Exceptional

16 Apr 2026

Teresa

Great location, concert venue and restaurants close by. The room was clean and fresh. Bed and pillows very comfy. Check in staff was pleasant and friendly. The valets were helpful on getting around.

Partner

2/10

Poor

15 Apr 2026

Micahyah

This place isn’t worth it. Seriously go to another Hilton for a better experience. The toilet wouldn’t stop ghost flushing every 12 mins, the carpet had stains, the room isn’t worth it. You’re literally paying for the view and bed. Fixtures weren’t working, room was completely outdated. I could go on. I’ll stay at a different Hilton.

Partner

6/10

Pleasant

13 Apr 2026

LesterLester

During my family 's (2 adults and a teenager) 4 day stay at the hotel the room was tidied once and even with that one cleaning the garbage was not removed

Family_with_children

8/10

Excellent

13 Apr 2026

Maria C

It was a decent hotel with a good breakfast and clean rooms. I stayed there for a convention( the ballroom was nice) since the downtown area isn’t my preference.

The only downside was the pool. It needed an urgent upgrade with plants and a vending machine.

Parking was expensive, but I suppose it’s downtown.

The last thing that bothered me was the loud flushing sound. It echoed through all the rooms next to, above, and below mine.

Friends

6/10

Pleasant

13 Apr 2026

Deborah

Too expensive. Nothing else available. Had trouble with room key at parking garage

Family

10/10

Exceptional

13 Apr 2026

Dylan

Great stay for a 2 day getaway

Partner

6/10

Pleasant

12 Apr 2026

Pilar

Nice beds, sleep very well

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Richard

Great staff and customer service.

Partner

10/10

Exceptional

11 Apr 2026

Woody

Yes

6/10

Pleasant

10 Apr 2026

Akiko

No soap or conditioner.
Overall is great but the property is little outdated.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Omar

Clean and kept up

10/10

Exceptional

08 Apr 2026

Angeline

The hotel was clean and staff was very helpful. I also liked that was pet friendly.

Partner

2/10

Poor

07 Apr 2026

April

Elevator

6/10

Pleasant

07 Apr 2026

Aaron

No microwave in rooms, the elevator wasn't working, the AC wasn't working , never changed soap dispenser.

10/10

Exceptional

06 Apr 2026

Melissa

Super Nice and especially for the price. We got an amazing deal through Expedia. We had what looked like a luxury suite, great view, two mini refrigerators, was over 600 sq ft, for under $450 for three nights.

The hotel was exceptional.

Partner

10/10

Exceptional

06 Apr 2026

jeannell

All staff, including valet and desk personnel were so professional and welcoming. I will be back!

Pet

2/10

Poor

06 Apr 2026

shanze

Parking is 35 dollars a day, unless you park on the street outside which is limited. We got our first rooms smelled terrible. It was very moldy. And we had to switch rooms. No fans in the bathroom. Hotels is pretty old. Our toilet dos not flush properly and it had a whistle sound when its filling up water after each flush which is funny but could be irritating for the other person if you get up late at night and use the restroom.

Family

10/10

Exceptional

06 Apr 2026

Lee

Excellent customer service and room impeccable

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Tashumbala

Great hotel and nice location.