Sheraton Orlando North

United States , Orlando Area - Florida - FL
MAITLAND, 600 North Lake Destiny Drive
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100 reviews shown

4/10

Poor

23 Mar 2026

Martin Beaumier

Old place, needs renovations.

Family_with_children

2/10

Poor

23 Mar 2026

Caitlin

I think that the staff is all new. We went to check in - and were told that we did not have a reservation. The gentleman didnt even check for our name, or the reservation number we provided.
He told us that 3rd party bookings did not occur there. We were left without a hotel and had to scramble to find another one.
In the morning - we noticed that the hotel had charged us the entire amount for 2 nights. (funny because didnt he say we did not have a reservation.. they howd you get my credit card number to process payment)

It then was a battle between expedia and the hotel - the hotel said that they did have our reservation and that we checked in. They asked us to wait to a couple hours until the cleaning staff checked the room, to ensure we did not check in...

Absolutely unacceptable. We are traveling, and you held our money and then treated us like we were lying.
Expedia and the hotel were awful.

How do you treat people like that, and then ask them to wait for their money back.. its now 2 days later, and our money is still not returned to us.

10/10

Exceptional

22 Mar 2026

Tara

Great

Friends

10/10

Exceptional

22 Mar 2026

Edgerty

I will stay again. Very nice hotel and I love that check out is at 12 noon.

Partner

10/10

Exceptional

21 Mar 2026

Ziwei

Great rooms

2/10

Poor

21 Mar 2026

Pam

Room had no soap. Not a small bar of soap or shower gel. No conditioner. Went to front desk and asked that housekeeping send some up while we went to dinner. Got back and still no soap. Called and cannot get a person on the phone. Called from my cell, from the room phone, called the emergency number and the phone just loops back to Press 1 to speak to someone and it goes on and on for 30 minutes. Ended up going down to the front desk in my pajamas and had to refuse to leave until I got soap for my room. Poison ivy growing right by the front sidewalk, the sidewalk was all broken up and a huge trip hazard. The landscape looks like a total disaster. This place is a train wreck!

Business

10/10

Exceptional

20 Mar 2026

Manuel

Partner

10/10

Exceptional

18 Mar 2026

Ryan

Always a good stay

Business

10/10

Exceptional

17 Mar 2026

Nathaniel

Clean room and pool was well maintained.

Self

8/10

Excellent

16 Mar 2026

Dwayne

N/A

10/10

Exceptional

14 Mar 2026

Jennifer

Room was clean

Partner

8/10

Excellent

13 Mar 2026

Obianuju

I stayed 4 nights in this hotel and it wasn’t anything like my experience in Nov when I also stayed there and had a great time. First of all my bedsheet had a blood stain and looked worn, I requested to have it changed but no response till I left. Then my toilet clogged and even though I reported it three times to the front desk, it took them almost 14 hours to come and fix it . I complained and requested to have my room changed but was told the hotel was full and I would be on a waitlist and of course they never called me. The offered me a complimentary breakfast for all my trouble, imagine that! For the traumatic experience of not being able to use my own toilet for over 12 hours. That weekend the hotel was so rowdy perhaps because of spring break but the ladies guest toilet on the ground floor was stinking. This was inexcusable for a hotel of that standard. Needless to say I am extremely disappointed

4/10

Poor

13 Mar 2026

Said

Hotel is too noisy close to Highway. For the price my wife expected to have a better time.

Partner

10/10

Exceptional

12 Mar 2026

Cory

Everything was great.

10/10

Exceptional

10 Mar 2026

Bill

Yes

4/10

Poor

09 Mar 2026

Richard

The restaurant area was freezing cold. I asked about the temperature and was told, \"It’s under glass and I would just need to deal with it. I chose to eat elsewhere.

Self

8/10

Excellent

09 Mar 2026

Joseph

Clean
Comfortable bed
Great bartender

Problems with parking lot gate… exit gates confusing and malfunctioning

Partner

10/10

Exceptional

08 Mar 2026

Andres

We had a good stay. The hotel was nice and clean. Would stay here again.

Family_with_children

10/10

Exceptional

06 Mar 2026

Scarlett

Everything was fine. The hotel convenience store sometimes you’re in a rush and just need a water to go and I had to wait in line for 15 min while the one staffed was checking someone in who was having challenges with their reservation. Having a way to grab things faster on your way out would be helpful

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Marianne

Clean. Good Food. Great Gym! Convenient Car Rental at Hotel

Family_with_children

8/10

Excellent

02 Mar 2026

Gregory

Nice hotel but could use a remodel. The ac in room 319 rattled loudly the hole time during my 2-night stay.

8/10

Excellent

02 Mar 2026

Christian

Overall it was good. But there was lack of towels provided. When I called room service, I have to go down to pick up the towels myself at the lobby. No complimentary bottled water provided, or lack thereof. Going out of the parking was annoying as you still need to scan the keycard.

Family_with_children

10/10

Exceptional

01 Mar 2026

Nancy

Roominess, cleanliness, and staff. Friendly.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Dee

spotless room, friendly and helful staff

Friends_and_family Family

4/10

Poor

25 Feb 2026

Leigh

There was some kind of problem with the elevators and not reading cards so it was impossible to get to our floor without a lot of hassle.

I tried to get some questions answered but calling the front desk was laughable. No one ever answers.

Family

6/10

Pleasant

24 Feb 2026

Renner

The hotel was clean. It is just dated. The front desk staff were not very helpful. Overall it was a decent stay.

8/10

Excellent

23 Feb 2026

Duane

Room was nice and

4/10

Poor

22 Feb 2026

Donna

The air conditioner in the room was so loud that I had to wear earplugs. The Irish restaurant smelled musty, and moderately so; we didn't stay to eat there as planned. They charged 20.00 for parking in an area that doesn't warrant charging to park. I do not recommend staying here.

Partner

10/10

Exceptional

22 Feb 2026

Thomas Fitzpatrick

Clean room, very helpful staff, lots of privacy if need be, the lobby and appliances are clean as can be, beds very comfortable, A/C couldn’t have been better

Self

4/10

Poor

20 Feb 2026

carry l

Pool and hot tub closed seasonally. I booked this hotel because of hot tub and pool. We were completly lost as our vacation was planned around the pool and hot tub.

Family_with_children

10/10

Exceptional

19 Feb 2026

Jennifer

Great room! Nice property. Staff awesome!

10/10

Exceptional

14 Feb 2026

MARIA

Excelent

Friends_and_family Family

8/10

Excellent

12 Feb 2026

Ana

El hotel olía muy mal y la habitación también , cómo a humedad y el aire lo tuvimos que apagar porq el ruido era insoportable

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2026

Luis

Everything great

10/10

Exceptional

07 Feb 2026

Kendra

Everything was Clean. Everything was amazing; from my room, to the Staff, and thee overall Ambience. I’ll be back to Visit. Thank You for the Stay.

Business_and_leisure Family

4/10

Poor

07 Feb 2026

Isemona

Their service was very bad. I asked for folding bed and a blanket they never gave it to me until it was time for me to check out. I had to pay for breakfast. I would like my refund for Friday

6/10

Pleasant

03 Feb 2026

BingXing

The room was extremely close to the highway — the first room they gave me felt like it was built right in the middle of traffic. When I asked the front desk to switch rooms, they seemed a bit reluctant. The new room they assigned had a toilet that kept running. I was too exhausted to switch rooms again, so I asked for maintenance, and they fixed it.

The bed comfort was decent, and the check-in and check-out processes were relatively smooth.

8/10

Excellent

02 Feb 2026

Rebecca

Hotel was very clean, rooms and beds were comfortable, and restaurant and bar staff were outstanding.

I was disappointed that the club lounge was closed for the entirety of our stay, and when we did visit before it closed on the morning of our first stay, we couldn't stay long becuase the heat was turned up so high.

The bathrooms in the lobby are lacking maintenance.

Business

6/10

Pleasant

02 Feb 2026

Kirsten

It’s an older hotel, so the rooms are dated and smell a bit old.

6/10

Pleasant

01 Feb 2026

Juana

Bathroom was dirty and coffee caps didnt fit the cups, too noisy with freeway.

Leisure Family

6/10

Pleasant

28 Jan 2026

ism

shower curtains smelled, toilets had trouble flushing and or kept running, I stayed one night so i didn't bother. On positive, staff was nice, the room was clean.

Business_and_leisure Self

6/10

Pleasant

28 Jan 2026

Larry

Old but clean

Leisure Friends

2/10

Poor

27 Jan 2026

Tiffany

the awful water, non-valid parking charges, elevators buttons not working, staff rude

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Tawnia

The room was very clean and its the first time I stayed at a hotel that didnt bother my allergies.
The staff was excellect as well, they made checking in and out easy and they answered any questions I had.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Valeria

The manager from the restaurant for breakfast was exceptional
She made a point to help me and my son through the stay
We would definitely come back

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Laurent

The room was clean, comfortable, and very quiet.

Business

8/10

Excellent

24 Jan 2026

Jane

Room was very nice except for the height of the bed. Im 5'4\" and at 73 not excited about climbing to get into bed.

4/10

Poor

23 Jan 2026

ADDIS

Charged me the full reservation after it was already pre-paid on Expedia. Still waiting on a refund.

10/10

Exceptional

20 Jan 2026

Stephanie

Room was clean and comfortable. Front Desk staff was very friendly and accomodating.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Teresa

Clean rooms and liked the Irish bar. Great bartender that was extremely friendly.

Business Partner

10/10

Exceptional

18 Jan 2026

Sara

Great!

10/10

Exceptional

15 Jan 2026

Denise

Cleanest hotel I have ever stayed in !! The staff was outstanding!! They were very accommodating.

Business_and_leisure

10/10

Exceptional

11 Jan 2026

Caitlyn

Hotel was very nice. Everything was incredibly clean and up to date. The staff was incredibly friendly as well.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Rogelio

Great location and quiet

10/10

Exceptional

11 Jan 2026

barbara

Great service clean place beautiful atmosphere

10/10

Exceptional

06 Jan 2026

Robert

Clean room great facilities

Leisure Partner

10/10

Exceptional

02 Jan 2026

Tanya

I stay here all the time since I had my class reunion bc the hotel is great & area is in a good spot and yu not to far at all from the mall and food places and I live in Orlando but once I married we live in Ga now previous military family and I always comes back to this hotel to visit but l like it and it’s clean enough for me to stay and the front desk is so nice , friendly , and caring. I will give them a 5/5.

Leisure

2/10

Poor

30 Dec 2025

Cesar

The room was unacceptable and clearly outdated, with old furniture and an excessively loud air-conditioning unit that made it difficult to rest. Despite raising these issues, the staff refused to offer a different room. The pillows were extremely uncomfortable, further adding to the poor experience. The room was prepared for two people even though there were four of us; I requested additional towels and never received them. The shower water was cold, and the television did not work at all. Overall, this stay failed to meet even basic hospitality standards, and I will not be staying at this property again.

Leisure Family

10/10

Exceptional

29 Dec 2025

Javier

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Nikita

Kind, clean, and wonderful service

10/10

Exceptional

29 Dec 2025

Shawn

Everything was great, clean and great service.

Partner

10/10

Exceptional

28 Dec 2025

Jeremy

I didn’t have breakfast and there wasn’t an option for NA

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Tia

Nice and clean hotel. Friendly staff.

10/10

Exceptional

27 Dec 2025

Steven

Clean rooms great service… nice ambience in hotel. Will be staying there again

Leisure Partner

10/10

Exceptional

26 Dec 2025

Kenya

The room was very clean, the staff super accommodating after my long drive from vacation. I truly appreciate the kindness.

10/10

Exceptional

26 Dec 2025

Duane

Such a beautiful hotel at a great price. Lovely decorations, bar and restaurant. Friendly staff, clean rooms.

10/10

Exceptional

26 Dec 2025

jason

Nice clean room. Good amenities.

Leisure Family

6/10

Pleasant

25 Dec 2025

Francisco

Staff was nice, the pub was nice but I think needs more cleaning and food wasn’t good

Leisure Family

2/10

Poor

24 Dec 2025

Melissa

For starters I was charged for parking that I didn't use because my Son was my transportation. Now the 2nd issue and probably the most important for me the bedding was absolutely horrible! I could have slept better on the ground! Thank goodness I brought my own pillows and blankets because the pillows were as flat as a sheet and the blankets had a horrible odor! This was my husband's first time traveling since he completed his cancer treatments so I wanted to stay at a nicer hotel but we will never stay at a Shearton Hotel again

Leisure Partner

4/10

Poor

23 Dec 2025

Priyanka

The room was basic, the bathrooms needed updated, the toilet roll holder appeared to have fallen and improperly fixed. Even the breakfast buffet was not satisfactory.

Leisure Family

10/10

Exceptional

21 Dec 2025

Brian

The room was very clean. Beds were very comfortable. And check in was easy

Leisure Partner

10/10

Exceptional

14 Dec 2025

ricardo

Yes

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Maurice

Clean rooms

Partner

10/10

Exceptional

10 Dec 2025

Evie

the staff make you feel welcome. room are super clean. unfortunately the guest next door were so loud and keep slamming the door in middle of the night like round 1 am. that is the only complaint overall everything were perfect. i enjoyed it.

Self

10/10

Exceptional

08 Dec 2025

Kimberly

Great beds andshowers

Leisure Family

8/10

Excellent

08 Dec 2025

Emmanuel

Room is okay

2/10

Poor

07 Dec 2025

Stephen

Way overrated! The place was filthy absolutely filthy disgusting do not stay there. Really the breakfast is expensive and overrated parking is expensive and you have to pay every time you come in and out definitely do not recommend 100% that I say it was filthy and disgusting?

Partner

6/10

Pleasant

07 Dec 2025

Excellency

Room smelt like mildew and roof top had trash all over but overall stay was decent

Leisure Partner

10/10

Exceptional

05 Dec 2025

Antionette

⭐️⭐️⭐️⭐️⭐️ Raving Review: Sheraton Orlando North — Club Level King

I stayed in a Club Level King at the Sheraton Orlando North, and the experience was honestly amazing from start to finish. The room was spotless, spacious, and the king bed was ridiculously comfortable — like “knocked out in 5 minutes” comfortable. Everything in the room felt clean, well-maintained, and upgraded.

Even though the Club Lounge wasn’t open during my stay, the staff made up for it with how accommodating and kind they were. Every interaction felt genuine, and they still ensured I had access to everything I needed.

The breakfast buffet was delicious — fresh options, great flavor, and a really nice way to start the morning. Definitely exceeded typical hotel breakfast vibes.

The hotel itself is quiet, well-kept, and in a perfect location for Maitland/Winter Park. Parking was easy and the property felt safe and peaceful.

Overall, my stay was a 5-star experience despite the lounge being closed. The comfort, cleanliness, and standout customer service made it absolutely worth it. I’d stay here again in a heartbeat.

8/10

Excellent

03 Dec 2025

Antashon Haynes

Yes newly renovated

Business Partner

6/10

Pleasant

30 Nov 2025

Adi

I went to rest, and early in the morning there was construction noise.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Elic

Clean, and relaxing

6/10

Pleasant

26 Nov 2025

Alison

The overall experience was just ok. The breakfast really was poor though. Having paid $16 each for breakfast in advance, there was only one breakfast option. If we wanted to choose an alternative from the menu it is an additional $16 charge.

Partner

2/10

Poor

25 Nov 2025

Tawanda

The tv stop working didn’t get moved to another room. They was doing work on the rooftop banging on the roof.Had a top loader operating right outside of the room at 8:00.Worst experience ever staying at a hotel.Mangement wasn’t friendly at all no customer service skills at all.

Leisure Partner

6/10

Pleasant

23 Nov 2025

Paige

Convenient location- however upon arrival the staff was not friendly at all didn’t even say Hello just said “checking in” - anyways they then told me there were no rooms available with 2 queen beds which is what i booked. There did happen to be a room available but the front desk lady was just not friendly or welcoming. Also the rooms are very dated and i’m not sure why they advertise balcony’s when there is not even room to stand.

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Obianuju

Beautiful hotel. I loved my stay. I love how clean the amenities are, the bright lights in the room, the elevators, the food, the politeness of the staff. Thank you for making my stay memorable

Leisure Self

10/10

Exceptional

18 Nov 2025

Martin

The staff was sooooo friendly they were able to accommodate a last minute change I had, and they did it was such great customer service

Business

10/10

Exceptional

17 Nov 2025

Richard

Clean room, inviting pool area. Ate at the Irish pub. Had the short ribs with mash potatoes. YUMMY!!!

Leisure Family_with_children

8/10

Excellent

17 Nov 2025

Michael

Beware 20.00 parking fee and rooms are dated. Staff were friendly and helpful. Irish pub attached.. was understaffed and prices were outrageous for a beer.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Richard

Yes. I was very impressed with the staff and cleanliness of the hotel and my room

6/10

Pleasant

09 Nov 2025

Donna

Room was nice. There was no soap, no tv remote. Only 1 bottle of water and no coffee or condiments the machine . The staff that brought us soap were super friendly. Didn’t realize we had no coffee until morning. The food at the attached Irish pub was inedible . I was served a Reuben with a slab of fat instead of corned beef. The room was clean and the staff was nice .

Leisure Family

6/10

Pleasant

05 Nov 2025

Russell

The check-in was terrible. The desk agent who checked me in name is: Leonardo. He was very cold and clip. He had no idea about the conference that I am attending which is at this hotel which included discounted parking. He refused to give me my breakfast vultures which I pre paid for and as I was asking questions about the property, he looked around me said to the person behind me \"may I help You?\" My room is old and worn, though they are in the process of renovating this hotel. The other desk agents I've interacted with have been cretinous and professional. I spoke with another desk agent and suggested that Leonardo should be talked to about how he interacts with guests. The meeting room our classes are being held in is freezing cold! Another desk agent did give me my breakfast vultures.

Business Self

10/10

Exceptional

04 Nov 2025

Oliver

Yes

8/10

Excellent

03 Nov 2025

Stephanie and mike

Staff was help and welcoming. Premises was quiet and secure.

Friends_and_family Friends

4/10

Poor

02 Nov 2025

Danielle

When you walk in your notice a huge stain on the comforter. The bed was hard as a rock. You barely had a balcony and they had a show going on at night and there was no parking for the guests and they where breaking down the event until 2am and that’s all you could hear.

Partner

10/10

Exceptional

02 Nov 2025

MARIA

Office service was awesome. Front desk attendant assisted with printing needs.
Comfort and service, friendly staff....will visit again.

Business

6/10

Pleasant

31 Oct 2025

Anny

Feels outdated

Leisure Family

10/10

Exceptional

29 Oct 2025

Shanique

Stains on couch. Hair in tub. Front desk service was great. Comfortable beds!

Business_and_leisure Self

6/10

Pleasant

27 Oct 2025

Donald

Very nice facility. clean, quite, the irish pub was wonderful. the only negative aspect of our visit was that the wi-fi was not working in our room, the lobby, or restaurant.

Leisure Partner

4/10

Poor

26 Oct 2025

Kendrick

Room had an active hornets nest on the balcony. No real food options between noon and 4pm when the bar onsite opens.

Friends_and_family Family