Altamonte Springs Hotel & Suites

4/10

Poor

27 Jul 2026

Samantha

Both ladies at the front desk was excellent. Very polite friendly and professional. The only issue I had was smelling smoke and loud talking very late at night. The rooms smells like a basement. I air conditioning was very loud I couldn’t sleep. I am a heart patient and wearing a defibrillator . This was a really bad experience. However very grateful for the young lady at check in.

10/10

Exceptional

18 Jul 2026

Robert

Nice comfortable and quiet

10/10

Exceptional

14 Jul 2026

Steve

Awesome stay

2/10

Poor

10 Jul 2026

Ernesto

es una porqueria de sitio, muy sucio,no sirve nada,No lo recomiendo para nada no limpian no cambian sabanas todo afuera y adentro todo sucio un desastre,muy mala atencion al cliente

Friends

2/10

Poor

05 Jul 2026

Angel Luis

The property was dirty. The AC unit had mold growing out of it. You can tell it hasn't been clean in months and it was sitting on the floor. There were no black out curtains so the room was extremely warm even with an AC unit. When I went to complain to the staff, I was told since I made the reservations through a third party, I'd have to go through them and they did not help me at all. We checked out the very next day after we checked in.

Partner

2/10

Poor

04 Jul 2026

Nicholas

Awful

Family

6/10

Pleasant

14 Jun 2026

MaryClaire

The best thing is the pool. The room was clean, the sheets and towels fresh. No bedbugs. Also no tv remote and no coffee maker. No coffee in the reception, either. It’s a hotel that also houses low income families. There were men drinking alcohol right out of the bottle. No one bothered me and they were polite. And my car wasn’t vandalized. Not sure I’d ever stay there again. The price was right and speaks to the modest accommodations.

Self

2/10

Poor

12 Jun 2026

Anton

Satanic hell. Could not get into my room. Fire alarm going off. I called Expedia and got a refund. Others guest smoke, open room with underwear and other unsightly items one does not want to see. Staff that seem they would rather be somewhere else. I had to go to another hotel. I would not wish this place on my worst enemy. My worst hotel experience ever.

Self

2/10

Poor

10 Jun 2026

William

I did not stay here because the state of the front entrance as well as the fact the property did not look at all like the pictures on the website. It looked very run down and very dirty. I opted for a different place to stay and DO NOT recommend this place at all.

Partner

10/10

Exceptional

29 May 2026

Jay

Ol

Partner

2/10

Poor

28 May 2026

Anthony

Horrible , thee worst hotel experience ever !! Definitely will NOT return or recommend! Whole establishment needs to be guttered , renovated
Bathtub cracked , walls , doors 🚪 chipped , dented , bathroom sink black stained , floors felt sticky , grimy. Exterior needs a power wash
Really not much amenities . Staff dressed not professional.
Would NOT return !

Self

10/10

Exceptional

21 May 2026

JOCELYN

Great for the price. Will stay again

2/10

Poor

15 May 2026

David

I checked in May 8 around 9 pm. When I got to room first thing was upside down dead roach on floor and a couple of room key cards on floor near door. I immediately turned on AC since it was still in high 80's. It blew air but no AC. I went to front desk and was told it was my problem and they were sold out. People partied and played music right outside my room past 3 am. I tried calling front desk and no answer. After never sleeping in the morning the desk clerk was very sympathetic and informed me they were not sold out and she would refund my money. She did her job. I am hoping I can get it back from Travelocity. If not I will never use them again. This property should not be part of there hotel offerings at this time. I am a seasoned traveler and do not expect any more than a clean bed and shower. 0 stars for Travelocity 2 stars for the hotel for at least trying to resolve my situation and being honest in the morning.

Self

2/10

Poor

15 May 2026

Rafael

Didn't even make it to the room felt extremely unsafe

Friends_and_family Family

2/10

Poor

14 May 2026

Evens

This is the worst place ever. Stay away

Partner

2/10

Poor

12 May 2026

Brianna

Blood on sheets, molded ceilings with spray paint to cover it, broken tables and floor tiles.

Self

2/10

Poor

10 May 2026

Robert

One side of the room didn't have power I have to buy a extra cord to watch TV and the lady at the front desk say it wasn't anything she could do about it we ask for refund she said no the door was hard to open i will even come there any more

Family_with_children

2/10

Poor

10 May 2026

Carmen

I check back out with on five
The stair smell like urine and room ac was not working. And didn’t feel safe there

Partner

2/10

Poor

26 Apr 2026

Jose

There was roaches inside the room and terrible smell. The parking lot was not clean. Not recommended.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Alexis

Both rooms were absolutely disgusting. Dirt, roaches (both babies & adults), feces & urine all over both bathrooms, showers so dirty unable to be used, microwave was disgusting & we ended up having to buy food because we could not cook food in the microwave. The staff were super unhelpful. They stated they would clean the rooms (did not offer to move us rooms), rooms were never cleaned. Our key cards were deactivated multiple times throughout our stay - when asking nearby staff what to do they were extremely rude & just have attitude in response. I want a refund. Absolutely disgusting.

Friends_and_family Friends

2/10

Poor

25 Apr 2026

Patrice

Hotel is terrible . Dirty just dirty . Not clean at all holes on the wall facility run down . I will not stay there any more.

Friends_and_family Friends

2/10

Poor

08 Apr 2026

michael

this is an old, rundown property primarily used as an extended stay halfway house type of thing. the staff was super nice and deserve better but this room was terrible. everything was old and stained and/or hastily repainted. doors didn't close correctly. there was a rather dirty microwave provided that i wouldn't dare use. there was a mini fridge with unidentifiable stains. there were blinds missing from the large outward facing window making privacy partial at best. towels were tiny and thread bare. there was no trashcan in the room. i would strongly recommend against staying here unless you're homeless because this isn't a hotel so much as studio apartments. oh yeah, and it smelled bad too. i'm going to have to wash all my clothes like there times just to get that old hotel stench out.

Self

2/10

Poor

08 Mar 2026

Peter

Avoid this property!! What a disgrace that Expedia would allow such a run down, dirty property to be advertised. Not only was the place not clean there weren’t any electrical outlets in the room. WHAT??? Desk lamps just had cords hanging. Water on the bathroom floor.

Self

10/10

Exceptional

08 Mar 2026

Meriyonna

Family vibes

Partner

10/10

Exceptional

08 Mar 2026

Meriyonna

Everything was great

4/10

Poor

07 Mar 2026

John

Floors, doors and parking lot of property very worn out. Elevator did not work for 4th floor room we had

Friends_and_family Friends

2/10

Poor

04 Mar 2026

Vicki

The property was dark, dirty and scary. We did not stay.

Partner

2/10

Poor

28 Feb 2026

Emma

If I could give 0 stars i would. The shower head was zip tied onto the wall, rooms smells liked cigarettes. Even the front desk worker made a comment about the state of the hotel & made us pick our own room.

Friends_and_family Family

4/10

Poor

18 Feb 2026

John

Dirty
Half the lights do t work.
Dead bolt missing from door.
Un-sanitary

2/10

Poor

17 Feb 2026

nina

No aire acondicionado durante la estadía muy sucio lleno de animales la nevera no servía muy mal estado debería eliminarlo de esta aplicación y llamarle la ciudad muy cochino

Self

8/10

Excellent

16 Feb 2026

Brian

Everything was good

Friends_and_family Family

2/10

Poor

16 Feb 2026

Kassady

The rooms had bugs all over them! I WOULD NOT STAY HERE!!!! They also said they couldn’t switch my rooms & I’m still trying to get my refund back! This place is horrible!! Doesn’t look like they cleaned the room at all! I checked in & IMMEDIATELY checked out!!! I have pictures of bugs & how the room was when we got there!

Leisure Partner

2/10

Poor

17 Jan 2026

Damian

Unfortunately the entire room was mold infested and I could not stay. I did call Expedia and was instructed to send pictures or videos and I did. I requested a full refund when I called Expedia. Unacceptable that hotels like these are misleading the public. The picture you have does not look like what I just saw and the front desk person was very nasty.

Leisure Family

8/10

Excellent

07 Jan 2026

Michael

.

Leisure Self

2/10

Poor

30 Dec 2025

Venkata

Very bad, please don’t book this hotel. Room is very bad and all over the place you can feel smoke smelll

Leisure Family

2/10

Poor

27 Dec 2025

Maria

I had a horrible experience in the hotel. I didn't stay. I went and found another one. I stayed in the Ramada Inn.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

john

room was clean and perfect for one person, for one night🙏

10/10

Exceptional

21 Dec 2025

Nadine

Courteous staff

10/10

Exceptional

18 Dec 2025

Nadine

4 stars

Self

6/10

Pleasant

17 Dec 2025

muriel

the room was dirty, no glass for drinking water, no coffee, no hanger, the tv remote control doesn't work, the blinds were broken...I will not recommand this place

Leisure Partner

2/10

Poor

14 Dec 2025

David

The hotel was a complete dump . I checked out early . I was afraid to stay overnight . It was under construction and it appeared to have people living at hotel and suspicous activity was appetent in the parking area . I woyld never stay at that location again . I would like to have my money refunded and you should take that hotel off your site. The pictu ft ed are very deceiving the actual hotel is a complete dump and sub par for a h I tel advertising as hotel and suites. It is below the average motel i have ever stayed in.

Partner

10/10

Exceptional

13 Dec 2025

Tony

The check-in service was excellent. I had to get a room for a friend who was leaving dialysis and needed a place for the night. I was ablento book online and pay the nightly deposit over the phone.

4/10

Poor

09 Dec 2025

Geny

Staff is nice rooms need some work but overall for like a one or 2 nights was not bad. Bathroom need a little work an cleaning.

Self

6/10

Pleasant

30 Nov 2025

Rosa

Lots of noise couldn’t sleep lots of movement in the middle of the night

6/10

Pleasant

24 Nov 2025

Antonio

Get rid of the bugs and roaches. Rooms neeeds a trash can.

Leisure Self

2/10

Poor

23 Nov 2025

Nicolle

We had to go to their sister hotel, Opal hotel. Terrible experience. We were woken up at 2 in the morning by a man trying to open the door because Staff and management are unorganized and check out our room to another person while we slept in the room. I felt very unsafe.

Leisure Family

2/10

Poor

21 Nov 2025

Bob

I've contacted Expedia directly. Did not get the room I reserved and overall experience trying to resolve issue was horrible!!!!

Leisure Self

2/10

Poor

18 Nov 2025

Alondra

The whole stay. I had to cancel my reservation within 10 minutes of being in the room. Which caused me to look for another place to stay immediately

Leisure Family_with_children

2/10

Poor

18 Nov 2025

Chris

The room was gross the roaches everywhere. Beds broken tvs don’t work . Half the property is long term tenants like they lives there and don’t care about the people staying at the hotel and the other half is in deep deconstruction. This is the worst property I have ever experienced and even after I complained to the virtual agent they did the minimum to make the situation better . I would love a message from a supervisor regarding this property and how this can be made better , call me at (916) 620-2937

Business Self

6/10

Pleasant

18 Nov 2025

ikeybo

good

2/10

Poor

18 Nov 2025

Jennifer

The hotel was a complete nightmare. The photos online must be years old because the property and room looked nothing like what was advertised. I booked a room with two double beds and a pool view. The front door was stuck and extremely difficult to open. The room smelled like wet carpet, the walls were dirty, and the frame between the beds had mold all over it. There were no curtains—only blinds, some of which were broken and wouldn’t close fully. The bed sheets were stained.

The bathroom was even worse. The ceiling and tiles were covered in mold, and the shower curtain—supposed to be white—was stained yellow. I checked out within two minutes of entering the room.

Business_and_leisure Family

4/10

Poor

17 Nov 2025

Brianna

The room was humid and gross, unclean, didn’t even have toilet paper

2/10

Poor

15 Nov 2025

Jason

no remote for tv, dirty , noisy fan in bathroom

10/10

Exceptional

05 Nov 2025

Antjuan

Great

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Harold

The room was clean but improperly maintained.

Business Self

8/10

Excellent

24 Oct 2025

Harold

The room was clean, need a better maintenance staff. Shoddy repairs, missing wall covers, visible concrete cracks and separation in bathroom, broken tiles, and ceiling discoloration. Pillows are trash.

Business Self

2/10

Poor

19 Oct 2025

Gia Bao

too dirty and has insect in my room

2/10

Poor

12 Oct 2025

Javana

The manager and front desk staff are rude the hotel had a run down environment and they charge 100 dollar seven day hold which you can stay at a 4 star hotel in similar area for less. Avoid this location till corporate clean up the management the only compent work seems to be maintenance.

2/10

Poor

27 Sep 2025

Michael

Room was musty from disuse. Room lacked most common amenities. No towel hooks or bars. Towels were possibly washed and no softening agents used. College size fridge lacked freezer compartment. Blinds were broken. No curtains were on rods. Entrance has quarter inch gap under door. Last but not least, it was located in a sketchy neighborhood.

Leisure Self

10/10

Exceptional

07 Sep 2025

Josie

Very consistent

Business_and_leisure Family

10/10

Exceptional

31 Aug 2025

Josie

My favorite spot

Business_and_leisure Self

10/10

Exceptional

29 Aug 2025

Josie

Everything perfect

Business_and_leisure Self

4/10

Poor

29 Aug 2025

flores

The room had a running toilet, & was not very clean. The night crew support guy walked around with a blasting music device in a bag. He was helping with the running toilet but he kept the music playing. Why was he walking around late at night blasting music?

Leisure Self

2/10

Poor

27 Aug 2025

James

Beware of this hotel

This place was a dump. Coffee spilled all over the ac unit inside the room. No place to hang your clothes, not even a shelf in the bathroom to put towels. When the wife opened the blinds some kind of slime was dripping off them. We immediately checked back out abd are still fighting for a refund

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Josie

I love this hotel and the staff

4/10

Poor

17 Aug 2025

Andre

No food options. And sketchy ppl around late at night

Leisure Family

2/10

Poor

15 Aug 2025

jackline

Last minute reservations my room was horrible dust everywhere pictures videos to prove it no housekeeping at all you have to clean yourself sheets I had to go to front desk bring all the sheets had to make my own bed air condition cover broken door chipping paint I had no other choice but to stay in that dump pool was dirty lamps dust balls refrigerator mold coffee machine had to clean it intense it was discussed ask for another machine they said they don’t provide what is there is what I get this place should shut or department of health should pay a visit

Business Self

2/10

Poor

12 Aug 2025

Michael

Dirty stinky everything broken don’t stay there

8/10

Excellent

04 Aug 2025

John

Okay for what you pay

Business Self

8/10

Excellent

04 Aug 2025

Valerie

Dirty and noisy

Dirty and noisy

2/10

Poor

31 Jul 2025

Matthew

terrible experience, the room was filled with roaches and bugs in the bed. disgusting we had to leave!

Business_and_leisure Partner

2/10

Poor

27 Jul 2025

Airilyvette

NO SHOWER HEAD!!!!!

We rented 2 rooms for one night and could not stay in either one the rooms were dirty the blankets were stained paint peeling wholes patched up one bathroom did not even have a shower head worst experience i have ever had

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Kellie

50/50 toss up

I couldn’t figure out why the reviews for this hotel were either absolutely horrible or really good. From the moment I checked in and saw the room, I knew why they got so many negative reviews. Firstly, I reserved a king room. After I got there, I was told they had no more kings; they gave us “the only room available” which was a double, on the parking lot side.
The blinds over the windows are slotted, so they let the spotlights from the parking lot shine directly through.
The floors were absolutely not mopped; we took one of their towels, a little bit of water, and “mopped” them ourselves, the towels turned black.
The room they gave us had no clock, no phone, no garbage pail, mo ice bucket, and no toiletries.
The very second day of our stay, our door decided to stop locking completely. The front desk staff was absolutely amazing about it though, and told me they would change our room. The only room available was on the 3rd floor, and when I told them I couldn’t do that many stairs, they gave us a double-bed pool side room on the 2nd floor. As we walked to the room, we passed literally 5 empty king rooms on the first floor.
I’m sorry, is that not what I reserved? And you’re over here telling me I HAVE TO stay in a double on the 2nd floor?

This 2nd room I can’t complain about.

They do have an elevator, but I would hazard a guess that it hasn’t worked in about 10 years.

Moral of the story: either don’t stay at all, or make sure you get a room poolside. The end.

Partner

10/10

Exceptional

12 Jul 2025

Jeremy

It's great cheap clean and the employees are awesome

Leisure

2/10

Poor

26 Jun 2025

Anthony

Terrible place, Disgusting room, Poor experience with Expedia.

Leisure Family_with_children

8/10

Excellent

24 Jun 2025

Adebanji

Solid and for a good price, can't really complain.

Business Self

4/10

Poor

20 Jun 2025

Daria Patrice

The place need an upgrade

Leisure Family

4/10

Poor

06 Jun 2025

Verified traveler

Saw 3 different kind of bugs in my brief walk around the room. The light in the bathroom was oou

Self

2/10

Poor

01 Jun 2025

Mike

Front desk was nice and helpful, but property was not up to par, i didnt stay there, can i get full refund

Leisure Self

4/10

Poor

30 May 2025

Adrian

I shared my room and bathroom with roaches. Shower was weak. I was told at check in that I could put the \"clean room\" sign on the door for the times I wanted the room cleaned. They just took the sign, never cleaned the room, ever. It was on the cheap, so you get what you pay for.

Friends_and_family Family

10/10

Exceptional

29 May 2025

Michael

Great price

Leisure Family_with_children

2/10

Poor

26 May 2025

Verified traveler

A complete crap hole

Roach infested room, as soon as you put the lights on, they scatter, the same in the bathroom. No remote for tv. When reserving room for 3 people, only 1 pillow on each bed. Front desk says no housekeeping, she cant do anything and ill have to deal with it till tomorrow. We went to the desk, and immediately checked out demanding a refund and a call from the manager. If course, no call from manager and no refund.

Friends_and_family Family

8/10

Excellent

26 May 2025

Gene

There was small gap under the door that let light in. Otherwise, no problems. And 1/2 star to make review 4-1/2 stars. Fine place.

Leisure Family_with_children

4/10

Poor

24 May 2025

Deborah

At least was just one night!

2/10

Poor

21 May 2025

Kareemah

There were roaches in the room and I got bites up by bugs

Business

2/10

Poor

19 May 2025

JOSEPH YOUSSEF

Dirty room, dirty white towels
Moldy bathrooms, vannity is not safe and not attached to wall. walls are dirty
and paint is peeling. doors
are dirty and

Leisure Friends

6/10

Pleasant

18 May 2025

Verified traveler

Couldn’t get into the room with the key card

Self

4/10

Poor

18 May 2025

Adriaan

hgguyg

2/10

Poor

17 May 2025

Tina

Room was old ac was old hair and paper all in the drain in the shower

Leisure Partner

2/10

Poor

17 May 2025

Angel

Altamonte Springs

This stay was not what I expected. There were so many negatives, thankfully because I addressed the issues before I was given my deposit back.

Self

10/10

Exceptional

14 May 2025

Marco

Very clean property

Leisure Family

2/10

Poor

05 May 2025

Henry

Roach in the shower. Stains on sheets. Horrible smell. I did not even stay just got my 100 cash they held and went to the Hampton inn. Terrible place

4/10

Poor

04 May 2025

christi

I ended up leaving because it was so horrible. I should have gotten a refund.

2/10

Poor

04 May 2025

Natasha

The hotel is full of roaches, there is also black mold and the air conditioning barely worked the bedding wasn't clean either and they don't give out towels or toilet paper if you stay more than a couple weeks, there's two employees that were amazing but forgot there names they were females they were very helpful, they charge $50 if your a minute late past 11 to pay at the desk with no hesitation and you cant pay over the phone once your already staying there you can only pay at the front desk and I mean 11:01 your paying a late fee with no excuses my mother was in the hospital and I called and explained they said I wouldn't receive a late fee and guess what they charged me a late fee they didn't care about any situation and there's cops that are called out there very frequently. This hotel is like an overpriced trap house.

Leisure Partner

2/10

Poor

30 Apr 2025

Stephen

Motel with families living there full time

Business Self

2/10

Poor

30 Apr 2025

Kiah

I traveled alone as a woman. I was given a room on the first floor with a door was completely broken, holes in the wall, and dirty sheets. I asked to be moved and I was given a room with a door that barely closed. I barricaded myself in with the chair in the room and had to shove toilet paper in the holes in the walls just in case. Checked out about an hour later out of fear.

Self

10/10

Exceptional

30 Apr 2025

Shaneka

It was okay

Business_and_leisure Family

2/10

Poor

28 Apr 2025

Mauricio

The beat thing would be to get my refund because the hotel was very dirty and it looked like a crack hotel. And it smelled with roaches i couldn't bathe because it was not a bathing environment.

4/10

Poor

28 Apr 2025

Rayan Capil

The facilities in the rooms weren’t sanitary and had bugs. The entire place was unsafe and not what was expected.

Leisure Partner

2/10

Poor

27 Apr 2025

Darla

This was a dump. We felt very unsafe just driving back to the room. I refused to stay here. I am pretty sure I witnessed a prostitution transaction.

Please return my money

Leisure Partner