Name: Extended Stay America Lake Mary
Address: 1036 Greenwood Blvd, Lake Mary, 32746, US

10/10

Exceptional

29 Jul 2026

Narciso

Excelent

10/10

Exceptional

29 Jul 2026

Narciso

Excelent

2/10

Poor

28 Jul 2026

David

There was a strong, unpleasant odor—the rooms had it too. In the room I was finally given—after looking at four others—neither the bathtub nor the telephone worked.
Breakfast consisted only of coffee, hot water, and small muffins. Kitchen need updated. I do not recommend it.

4/10

Poor

27 Jul 2026

Chris

Scary, im being nice

10/10

Exceptional

24 Jul 2026

Tramaine

Awesome

2/10

Poor

18 Jul 2026

David

Ok first there is NO POOL. We got in at 230am the phone to check in was broken like smashed. So I called the hotline and they did get ahold of someone to let us in.

10/10

Exceptional

12 Jul 2026

Jessica

Everything was great

10/10

Exceptional

09 Jul 2026

Sharon

This hotel was very reasonably priced. Clean and the staff was extremely friendly and helpful

6/10

Pleasant

06 Jul 2026

Laura

Staff very helpful but furniture in room very beatup

Self

8/10

Excellent

03 Jul 2026

Diana

Good price for the bedroom, the checking take me long time because they are available

10/10

Exceptional

28 Jun 2026

Tramaine

Excellent staff

4/10

Poor

16 Jun 2026

Princess

Here’s a polished review you could post:

⭐☆☆☆☆

I chose this hotel because it was the closest and most affordable option that offered two beds after our flight was delayed. Unfortunately, the experience was disappointing from the moment we arrived.

We checked in late at night, and there was no one at the front desk. We had to wait in a small hallway and call for someone to come down and assist us. The hallway smelled strongly of marijuana. A young employee eventually came out and checked us in quickly, and I have no complaints about him personally. However, as soon as the check-in process was finished, the front desk area was closed, leaving no staff available to answer basic questions about the property, such as where to get ice or drinks.

The condition of the hotel itself was poor. The entire building had an unpleasant odor, and our room smelled bad as well. The side of the refrigerator was dirty, the bathtub appeared stained and moldy, and the stove was filthy. The beds looked worn out and made loud squeaking noises whenever someone moved on them.

This was only a last-minute stay because of a delayed flight, but I would not choose to stay here again. The property felt rundown, unclean, and not well maintained.

Family_with_children

10/10

Exceptional

11 Jun 2026

Lasasha

The Staff are very much Amazing and they keep the property very well maintained I Enjoyed My Stay and will return 👍👍👍👍👍👍

10/10

Exceptional

02 Jun 2026

Jordan

I enjoyed my stay the staff was wonderful

Family_with_children

8/10

Excellent

02 Jun 2026

Lawrence

It was a perfectly adequate room. Nothing extraordinarily good or bad

Friends_and_family Family

2/10

Poor

31 May 2026

JOSE

The shower all night dripping water , cockroaches in room and hallway smells weed all over

Self

10/10

Exceptional

26 May 2026

Mike

Great value, great location, we'll trained and courteous staff. First class mgt

Self

10/10

Exceptional

25 May 2026

Ayah

Friendly staff

2/10

Poor

17 May 2026

LEONARDO

This place is terrible. It should be closed. It's dirty, smelly, dark, humid and poorly cleaned, maintained and upkept.

Almost as bad as Hotels.Com who denied reimbursement after I walked out of the property just minutes after entered. It's a complete and legit scam

Partner

10/10

Exceptional

02 May 2026

Alexa

Amazing stay. Clean, safe. Came here at 11 pm with my six year old as a single woman and didn't feel unsafe at all. Staff was very friendly.

Family_with_children

4/10

Poor

01 May 2026

Ann Marie

There is NO POOL. Not at the hotel OR the one next door. Water in the bathtub ran constantly. No cold water or juice for breakfast. No fresh fruit. No cereal.

Friends

8/10

Excellent

01 May 2026

Narciso

Good the services

Self

2/10

Poor

27 Apr 2026

Lyra

I do not recommend
Poor quality

Family

8/10

Excellent

26 Apr 2026

Warren

Room was clean. Laundry room was exceptionally clean & machines worked perfectly. More lighting needed in parking lot.

8/10

Excellent

26 Apr 2026

Wilfredo

Clean room

Family_with_children

6/10

Pleasant

22 Apr 2026

Ken

Good location

10/10

Exceptional

19 Apr 2026

Frederick

Great

Self

10/10

Exceptional

14 Apr 2026

Mike

Great Staff, excellent location

Self

2/10

Poor

08 Apr 2026

Mekaylah

Clean room but theyre rude at front desk

10/10

Exceptional

06 Apr 2026

Mike

Yes

Self

8/10

Excellent

06 Apr 2026

Mike

Yes

Self

4/10

Poor

03 Apr 2026

Rebecca

Morning staff was lovely, and that’s the only nice thing I have to say…Roaches in one room and disgusting, sticky carpet in the other room (we had 2 rooms). I had to wear shoes the whole time because my feet literally stuck to the floor. Seriously, checked each bed for bugs just in case! If it had not been that we needed desperately to crash for about 7 hours I would have turned around and found another place. All hotels were booked in the area, this was the only one left in a 15 mile radius…now I know why.

Family_with_children

10/10

Exceptional

01 Apr 2026

Mike

Yes

Self

10/10

Exceptional

30 Mar 2026

Rosa

This place is NOTHING like Expedia advertised. I don't know why I got insurance on my stay if I could not be accommodated properly when I reported the hotel was a disaster and I flew in from another state. The first room they gave me was nothing short of disgusting. It reeked of homeless shelter. The carpet had an unbearable smell. I sat for 5 minutes before I went back to the front desk to let them know there was no way I could stay there for even one night. They were apologetic and quick to respond which is why I gave the staff 3 stars however the next room assigned was not much better accept it didn’t have that bad smell and was cleaner so I was able to bear it for the night since Expedia had absolutely no options for me whatsoever! I was able to rest for the night but cut my reservation short and checked out the next morning, again with no options from Expedia. There were no amenities I wasn’t even trying to stick around for the so called continental breakfast. Seriously Expedia, do better! It’s always some shizz when I book with yall.

Self

4/10

Poor

30 Mar 2026

Brenda Denise

Very old need up dated

Friends_and_family Friends

2/10

Poor

27 Mar 2026

James

This was an experience oit of a horror movie. When we appriached there were two dusappayed men out frint. One laying on the cement and the other leaning against the entrance pillar smoking .

We wamked inti a lobby so dark and disgustingly decrepit, we fully expected Jack Nicolson to pop out yelling \"Redrum: There was a couple complaining to the front desk that their room was disgusting . They were sent to another option.

The desk attdndant chevked us in and told us breakfast would be served at 6 AM.we asked where abd she pointed to a small desk across from reception.

The decor of the hotel was blood red/burgandy, dark green and ancient worn brown carpet. There seemed to be only emergency lighting in the halls
Thankfully our room was the very last at thd end of 2 halls. It didn't have bugs that we could see,but that was about the nicest thing we can say about it.

Partner

8/10

Excellent

26 Mar 2026

Micheline

Breakfast was very much Grab & Go …some fresh fruit & perhaps some other variety to items would be welcomed for the overall price paid …as well as water bottles or ability to get ice without asking would be welcome. But staff was super nuce when I did request… 😊

Self

4/10

Poor

22 Mar 2026

Thomas

Roaches in my room. Loud noises into the night. Banging on walls and doors.

Self

6/10

Pleasant

19 Mar 2026

Tara

I wasn’t completely terrified

Self

4/10

Poor

19 Mar 2026

Kim

I have never stayed in such a filthy hotel room. I went to Walmart and bought cleaning supplies to come back and spend an hour and a half wiping all of the surfaces in the room that I knew that I would be touching. I’m very thankful that I had indoor shoes to wear on the dirty carpet. To your credit the beds were clean with fresh white linens. The breakfast available was not much to write home about. The water to make the oatmeal was cold. I had to ask to go into the staff room to use the microwave. The muffin options all had bio engineered food ingredients. There was not even a table to sit at nor a bench outside. I ended up carrying my stuff over to my car and sat in it. Quite frankly, I ended up giving my breakfast to the nearby squirrels. What really floored me was when I logged onto the website and the rooms were $20 $30. Cheaper per night than what I paid. I had made reservations weeks in advance. Needless to say, I will never stay at another one nor will I use the hotels.com service.

Friends_and_family Family

2/10

Poor

14 Mar 2026

John

Staff were very helpful, the building is dated and showing it's age. There is No coffee makers in the room, luckily my wife brought her hair dryer, otherwise I'd be making an early morning visit to CVS. No ice makers anywhere on property. Breakfast was a brown bag, of what I don't know

Partner

10/10

Exceptional

09 Mar 2026

Elizabeth

Place was nice and clean.

Family

10/10

Exceptional

08 Mar 2026

Liz

Room was clean and staff very helpful.

Family

8/10

Excellent

07 Mar 2026

Wendell

The air conditioning was sub-optimal .

Self

10/10

Exceptional

07 Mar 2026

natasha

Nice place to stay. Front desk was excellent. Wish they gavr better breakfast then a to go.

8/10

Excellent

01 Mar 2026

Ross

Friendly staff, clean room, comfortable bed

Partner

6/10

Pleasant

27 Feb 2026

Samara

Room good.

4/10

Poor

22 Feb 2026

Robin

There were no cups for drinking water or tea. Phone didn’t work. No blow dryer. TV turned on, but remote didn’t work to power it off. Room near the lobby wasn’t great because lots of the residents hung out there and were talking loud.hotel resents

Self

2/10

Poor

22 Feb 2026

Lizet

horrible dirty it’s a section building they use it shelter people the rooms smell drawer broken . People all over the place walking around horrible experience.(all above went wrong)

6/10

Pleasant

21 Feb 2026

Holly

Room was clean but amenities left a lot to be desired

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Tawana

Did have a decent night rest, staff were nice during check-in/check-out. Improvement areas: Amenities should be in better condition than they were. Not rusted around the fridge area n cleaned out better before guest put food into them. Lamps shades need to be upgrade as well and should not have spots/dust in them.

Family_with_children

2/10

Poor

19 Feb 2026

Tiffany

I had a very disappointing experience at this property. Upon arrival, I quickly realized that the hotel did not meet the standards described in its listing. The description advertised a pool and breakfast; however, there was no pool available and no real breakfast options.
When I entered the room, I found what appeared to be blood in the toilet that would not flush. The towels also had noticeable yellow and red stains, and there was a cockroach in the room. These conditions were unacceptable and raised serious concerns about cleanliness and sanitation.
Additionally, I did not feel safe or comfortable in the lobby area, as several individuals were sitting there barefoot. Because I was traveling with children, I made the decision to check out immediately and find alternative accommodations.
I clearly informed the front desk attendant that I was checking out and handed over both room keys. However, the following morning I was told that I had not been properly checked out. As a result, the manager approved only a partial refund. I found this response disappointing, especially given the circumstances. Unfortunately, the manager was not helpful in resolving the matter.
Based on this experience, I cannot recommend this property.

Family_with_children

8/10

Excellent

18 Feb 2026

waylan

Room was clean and staff was nice

Business

4/10

Poor

17 Feb 2026

Connie

First off the room was really run down and even could feel the weak spots in the floor. The bed was not.comfortable and I had the room next to the stairs. The door to the stairs slammed when it was shutting each time. I heard this all night long. My room had a kitchen. I didnt use this as I was justvl there to sleep and catch an early flight. The sink kept girgling really loud about every hour. I would not stay here again!

Self

10/10

Exceptional

17 Feb 2026

Marty

Room was very clean. Staff was very pleasant and professional.

Business

2/10

Poor

16 Feb 2026

Matt

Hotel is very run down and a dump. It is filthy everywhere you go. Room smelled like a gym locker room and was quite discussing. For $200/night it was way overpriced. The refrigerator and HVAC unit sounded like they were about to take off. Would never stay here again.

Business

10/10

Exceptional

16 Feb 2026

Tim

the staff are all very kind!!! and the rooms are always clean and comfortable, no issues.

Leisure Friends

10/10

Exceptional

14 Feb 2026

Lisa

Nice hotel in a safe area easy access clean rooms breakfast was just grab and go of a oatmeal bar

Leisure

10/10

Exceptional

13 Feb 2026

Marty

Room was very clean. Staff were very courteous, pleasant and checked me in w/out delay. Facility could use a makeover in general. New Carpet and lighting inside the front check in area and the halls. My experience was great while staying there.

Business

10/10

Exceptional

12 Feb 2026

Melanie

Yes all clean

4/10

Poor

11 Feb 2026

Anita G

Cockroaches, no utensils in the kitchen. My stay before this one was 1000 times better.

2/10

Poor

09 Feb 2026

Susan

I’ve stayed in some sketchy hotels and this one by far was one of the worst. We were booked for 2 nights and there was no way I was staying the second night. There are people that live here full time and I get that but there is no feeling safe at this place. They prop the exterior doors open with rocks so anyone can just walk into the hotel at any give time. People are yelling and stomping around everywhere, smoking pot in their non smoking rooms that you can strongly smell in the hallways. The hallways are dimly lit making it seem like it comes right out of a horror movie. Do yourself a favor and stay somewhere else.

6/10

Pleasant

08 Feb 2026

Kristina M

Staff was great. Very accommodating and courteous. The room was okay. The bed was comfortable. I had some issues, but staff resolved very quickly.

8/10

Excellent

08 Feb 2026

Michael

Rooms were a bit worn.

Business

6/10

Pleasant

22 Jan 2026

Katherine

In town to visit a friend in hospice and got in late. I feel saying that breakfast is offered is false advertising since it is just snack bars and help yourself coffee. Asked for late check out and got the ok. Was just double checking everything to make sure we didn’t forget anything when the housekeeper came to the room at 11:59am and said if you don’t return your keys by noon, you’ll automatically be get charged a late fee and there’s nothing that staff can do to prevent this This was not mentioned when I asked for a late checkout and either at check-in maybe even an extra day desk at checkin helpful

Partner

10/10

Exceptional

19 Jan 2026

Rodney

Great location

Business_and_leisure Self

10/10

Exceptional

19 Jan 2026

Rodney

Management very Attentive to your needs..Tina, Holley, Rose always greets you with a smile

Business_and_leisure Self

2/10

Poor

18 Jan 2026

Paul

We didn’t stay the second night, room smelled like urine, bed was very uncomfortable, my wife and I were awake most of the night, this will be the last time we use Expedia, asked for a refund but received nothing.

Leisure Partner

2/10

Poor

18 Jan 2026

Steve

Room was old and dirty. This place needs updated. Carpet was ripped. The flooring in bathroom was peeling away from bathtub. Tub was dirty and refrigerator had mold or rust half way up from bottom.

Business Self

2/10

Poor

16 Jan 2026

Rosa

The staff were amazing but that was the dirtiest hotel I ever seen. I would never stay there again. The only good thing about it are the employees but that place gave me nausea, there was hair everywhere and it looks like nobody cleans that hotel. Even the blankets were dirty!!!! DO NOT STAY THERE !

Family_with_children

10/10

Exceptional

16 Jan 2026

Evelyn

The staff was incredibly professional & courteous. Room was very clean , no musty smell. It’s a wonderful location. Owners should do an extreme make over though, everything is old. The amazing staff made it all worthwhile.

Leisure Self

10/10

Exceptional

13 Jan 2026

Rodney

5 Star

Business_and_leisure Self

10/10

Exceptional

12 Jan 2026

Rodney

Front Desk agent Holley is simply amazing and the Manager Tina always greets you by name the way Customer Service should be.. Absolutely love this location

Business_and_leisure Self

2/10

Poor

12 Jan 2026

LaTanya D

This was one of the worst hotel stays I’ve ever experienced. The only positive was the friendly greeting from the employees upon arrival.

The hotel is in serious need of major repairs and upgrades. Our room had a strong mildew smell that was overwhelming. The refrigerator did not keep our food cold, and the microwave would burn our food instead of heating it properly.

We complained to the front desk and were told it would be “written down.” No one offered to change our room. We were instructed to come back in the morning to speak with a manager, which we did. At that time, we were told the hotel was overbooked and were handed a can of spray as a solution — completely unacceptable.

To make matters worse, my brother arrived late (after 11:00 PM) for a business meeting and we were unaware that the front desk closes at 11:00 PM. Guests are expected to use an after-hours phone, but no one answered. We also called the hotel office number from our cell phones repeatedly for at least 40–45 minutes, with no response.

I would absolutely not stay at this hotel again and will warn anyone considering staying here to look elsewhere. I have never had an experience like this before.

Business Family

10/10

Exceptional

12 Jan 2026

Rodney

I have been at this location for 2 weeks now while I continue my Relocation journey here in FL..Tina and Holley have been so amazing making this transition comfortable. Anytime I ask for anything they are very accommodating and helpful

Business_and_leisure Self

4/10

Poor

11 Jan 2026

Barbara

There’s no nice way to say this place is just gross!! Our room had chewed corners from previous dogs. The shower head was subpar because it sprayed everywhere but on me, water pressure was awful, and the “hot” water wasn’t even close to hot. The burners on the stove were completely rusted out - though I didn’t use them - I wouldn’t have felt safe to use them. The price I paid was nowhere near what it was worth. I paid $100 more than I should have. Never again.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Serenity

holly was amazing. the crew at the hotel are lovely.

2/10

Poor

10 Jan 2026

Martin

The property and room were dirty, noisy, and smelly. We asked for pots, pans, plates, etc and they were dirty as well. Do not stay here.

Leisure Family

4/10

Poor

10 Jan 2026

Shane

I have a while story just brought me it’s 2 stars

10/10

Exceptional

10 Jan 2026

Rodney

Customer service from Holley and Tina and the location is right off the main highway

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

Rodney

Tina and Holly are the best at what they do the best customer service I have experienced

Business_and_leisure Self

2/10

Poor

06 Jan 2026

Bradley

I will never stay at this hotel again

Business

10/10

Exceptional

05 Jan 2026

Rodney

Holly and Tina are the foundation of real customer service best experience ever

Business_and_leisure Self

10/10

Exceptional

05 Jan 2026

Rodney

Holly and Tina are amazing greets you with a smile and always asking if there is anything you may need..

Business_and_leisure Self

2/10

Poor

05 Jan 2026

Tricia

The first room assigned to us had the worse smell ever as soon as we opened the door. I thought it smelled like cat urine , while my husband said it smelled moldy. Needless to say we immediately went back to the front desk and was given a different room. Whike there was not a smell the room left a lot to be desired. Long story short, we will NOT be staying at this particular Extended Stay America again.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Jacob

holley at the front desk was amazing!

Leisure Partner

6/10

Pleasant

30 Dec 2025

Christina

It was a grab and go breakfast.. muffins, oatmeal, nutrigrain bars....coffee was great!

Friends_and_family Family

2/10

Poor

30 Dec 2025

Prashish

Cockroaches in the room. Dirty carpet, smelly room, dirty bed sheet.

Leisure Family

8/10

Excellent

28 Dec 2025

Stefanie

This was a one night stay while visiting friends. The room was clean and building well kept and inviting. It’s on a beautiful tree lined street that is quiet. I did have to wait for the staff to check out a couple rooms before they assigned me one, but they were apologetic. Overall it was a great stay without problems.

Leisure Partner

8/10

Excellent

15 Dec 2025

Myriam

Nice and clean staff was very friendly l.

Business_and_leisure Self

2/10

Poor

14 Dec 2025

jon

We left after walking in the room. They are supposed to refund us. It was smelly, filthy. Totally unclean. Worst ever.

Friends_and_family Family

2/10

Poor

09 Dec 2025

Juan

Room was canceled for no reason

2/10

Poor

07 Dec 2025

Scott

We arrived at this hotel around 4 AM after an exhausting 11-hour drive, only to find out the hotel had marked us as a “no show” and completely canceled our reservation. What makes this even more frustrating is that I had called the front desk at 6:23 PM to let them know we would be arriving very late and even asked if we could check in over the phone. The gentleman assured me it wouldn’t be an issue and that we could check in upon arrival.

Well, that was clearly not communicated to anyone. When we arrived, there were no notes, no record of the call, and it turned into a headache just to get our reservation reinstated. I did show the clerk my phone which showed record of my call.

On top of that, the entire building had an overwhelming, pungent odor, and once we finally got into our room, it was even worse. The room was filthy, unclean, and smelled so strong that my nose actually hurt and my eyes were irritated. That is not an exaggeration—it was genuinely uncomfortable to breathe in the room.

After everything we had already been through, this was extremely disappointing. I would not stay here again and cannot recommend it to anyone.

Business Family

4/10

Poor

07 Dec 2025

Larry

Bedding was poor, room very outdated, no amenities even the smallest ones.
So old it looked dirty.

Leisure Self

10/10

Exceptional

02 Dec 2025

Bradley

Monica and Rose always know how to meet and greet the public and make my mom and I feel welcome. It is so very nice to be able to approach the front desk and not be given a stuck up nose twitch from a not so nice person.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

John

Hotel is older and slightly rough around the edges….lots of trash scattered around the parking lot….rugs very dirty as my white socks were black after walking around my room with no shoes….needs a deep clean and sprucing up…staff is wonderful simply wonderful!!

Self

8/10

Excellent

19 Nov 2025

Roger

Nothing outstanding about this place

Self

8/10

Excellent

18 Nov 2025

Nicholas

Great staff, limited breakfast very clean

Friends_and_family Family

2/10

Poor

15 Nov 2025

seosamh

One star hotel at best - absolutley filthy- at 3 or 4 star price. Unacceptably run down with wear marks everywhere, stains on every carpet and damage to every piece of furniture. Smelly room. Dog footprints on carpet. Claiming sofa equals the mising second b3d. secondStaff were friendly.

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Bradley

Yummo

Business