Name: Best Western Plus Sanford Airport/Lake Mary Hotel
Address: 3401 S Orlando Drive, Sanford, 32773, US

8/10

Excellent

27 Jul 2026

Michael and Amy

This is an excellent place to stay for 1 or 2 nights when needing to catch an early flight. Super convenient to the Sanford airport and several restaurants, shopping and even Walmart within a 2-3 minute drive. The rooms are spacious and clean amd the price is reasonable. It's not a place I would vacation at, the pool is quite literally within a fence in the middle of the parking lot up front and steps from the main road-- not what I would consider in any way private or relaxing and you'd constantly be breathing in car fumes from the street--- but for a comfortable room to stay before traveling, it's excellent. The beds are pretty comfortable and the staff is incredibly friendly and helpful.

4/10

Poor

27 Jul 2026

Forrest

Worst bed I’ve ever slept in at a best western and the pillows where like sleeping with a log not a good representation of a best Western it was close to the airport so one night was bearable I guess

8/10

Excellent

24 Jul 2026

Virginia

Hotel was well located near Sanford airport and we were staying one night before a cruise. We arrived late and checked in quickly. Bed was fantastic, Shower pressure was very good. Nowhere near enough seats for breakfast and the food was terrible. Actually terrible would be an upgrade over what they had. Yuck. There was a family restaurant next door. We should have tried that

8/10

Excellent

24 Jul 2026

April

Breakfast was not good. A huge roach bug crawled out of the air conditioner at night when we were trying to adjust air. I know it was prob a Florida palmetto roach bug but it creeped me out

10/10

Exceptional

24 Jul 2026

Dan

The staff were friendly and accommodating. Excellent staff

10/10

Exceptional

24 Jul 2026

Steven

The staff got an unscheduled early check in and the room was awesome.
Thanks Staff!!!
Steve M

10/10

Exceptional

24 Jul 2026

Michael

The staff was fantastic and friendly. The room was clean. I have nothing bad to say about the stay.

4/10

Poor

23 Jul 2026

Christina

One thing good was it is close to airport. And they provide a shuttle. When we stepped off the elevator onto the second floor it was so musty it almost took your breath away. This shocked me because my sister stayed there before and she said it was really nice. So maybe it's just this floor the carpet is very worn and it was very warm in the hall . in Florida that can contribute to musty odors. The room itself was kept cold.So odor was not in there. However a steady stream of water was running in the bathtub , you could not turn it off. And it's just one of those rooms I wouldn't take my socks off in. In a pinch I might try staying there again but ill look else where 1st for better options.

6/10

Pleasant

21 Jul 2026

Michael

The lobby was overpowered with some type of air freshener smell. The hallways and room smelled old and stale. The air conditioner was loud, the bath tub faucet would not turn off and dripped constantly. There was a pillowcase on the bed that had not been changed from the last guest. There is one person at the check in desk that is rude and impersonal. The place is surrounded by many food and shopping options though, so that’s a plus.

Family

10/10

Exceptional

20 Jul 2026

Michael

Excellent staff!

Partner

6/10

Pleasant

20 Jul 2026

Lisa

Bathroom was not clean. Rust around drains. Not clean around toliet bowl

Family

6/10

Pleasant

19 Jul 2026

Donna

The bathroom floor was very nasty. The front desk worker was very nice and gave great directions.

Family_with_children

10/10

Exceptional

18 Jul 2026

Lauri

The motel room was very clean. The staff went above and beyond to help me. Very quiet

10/10

Exceptional

17 Jul 2026

Miroslava

AMAZING

Family_with_children

10/10

Exceptional

13 Jul 2026

Flora

My stay was great. No issues .

Self

10/10

Exceptional

13 Jul 2026

Gavin

Q

Self

10/10

Exceptional

12 Jul 2026

Kay

The room was nice and spacious. I found a few things weird, but not a deal breaker. The shower (no tub) was a walk in and quite spacious. However, there were NO shelves or indentions within the walls to hold the soap or shampoo! You had to reach out and place whatever you are using on the back of the toilet. The shampoo, conditioner, lotion bottles were ridiculously small. They are basically a one time use and if your hair is long and thick, you might need two!
The toilet paper holder was broken-not that I cared, just seems like an easy fix that shouldn’t have been overlooked. I liked the lighting option that was built in the mirror allowing for lighting that was less harsh. The pillows are amazingly soft and fluffy, but I personally found the bed a bit too stiff and hard for my liking. They offered a good variety of tv stations even though I could never figure out how to “see” a guide describing programs. The breakfast was the typical tasting eggs and sausage. They also had the usual cold options and bread. What I did find unique was the waffle toppings that were available. They had a nice variety of pecans, chocolate chips, and a couple others that I can’t recall. The swimming pool is small and located directly IN FRONT of the hotel facing the road. The AC was colder during the day and seemed to be motion activated considering it was warmer at night even though the digital temp never changed. All in all it was a nice stay, in a clean, well maintained, spacious room.

Partner

8/10

Excellent

11 Jul 2026

Malaysia

Nice hotel

2/10

Poor

09 Jul 2026

Teresa

The toilet was dirty and kept running. The air unit was loud. There was hair in the bed.

Self

2/10

Poor

09 Jul 2026

Janelle

Was traveling here for a family day at the park. Once arrived I was greeted by a mangled parking lot with limited parking. Once inside was overwhelmed with some type of hotel defuser that was overpowering and gave me a headache. Was not greeted by the two front desk clerk's. Everyone working at the front desk from check in to check out was dead spirits. The housekeeper was very nice though. The room was nicely cleaned, but upon laying in the bed I thought I was laying on a rock. Very uncomfortable and the top blanket/sheet was very itchy. I had a room facing the street. Didn't get much sleep at all while time there. Got ready to check out and this other dead clerk just stared so I said I am checking out and he looked at the computer and was like you're all set. No did you enjoy your stay, have a nice day nothing. You pay for what you get . Visit this part of Florida a lot. Plenty of shopping around but will not get a room here again. And who wants to get in a pool that is directly in front of the hotel with all the loud traffic and people going by😤😩

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Alicia

The customer service was absolutely amazing and the staff was so kind!

Family_with_children

6/10

Pleasant

07 Jul 2026

Angela

Stayed here 1 night because of the proximity to the airport. Hotel was on the tail end of a major renovation and the room was nicely appointed. Front desk staff and airport shuttle driver were all very friendly. We had 1 issue. Are the air conditioner did keep the room nice and cool, it was leaking onto the carpet. Not sure if the air conditioner had a leak or if it was due to major condensation. My husband did inquire at the front desk and let them know the issue. They said the hotel was sold out for the night otherwise they would relocate us to different room. We had to put bath towels down on the carpet around the air conditioner to be able to walk and not get our socks/feet wet.

Family_with_children

10/10

Exceptional

06 Jul 2026

Chawney

Easy check in.shuttle to sanford airport.

Self

6/10

Pleasant

30 Jun 2026

Eric

Bathrooms need an upgrade. Very dirty with loose fixtures.

10/10

Exceptional

28 Jun 2026

Angela

Good breakfast, very good staff.

Family

6/10

Pleasant

27 Jun 2026

Kim

Breakfast was good

10/10

Exceptional

26 Jun 2026

Mariah

Clean room and front office
Staff was amazing

10/10

Exceptional

26 Jun 2026

Antoinette

The front desk team was AMAZING. When I checked in, the two women behind the desk were so friendly and welcoming. It felt like I was an old friend. This type of service is really uncommon in an airport overnight stay. Their demeanor speaks volumes about how this hotel is managed.

Self

10/10

Exceptional

25 Jun 2026

Kim

Love the app

10/10

Exceptional

25 Jun 2026

Arthur

Staff

Partner

8/10

Excellent

24 Jun 2026

Mark

Room was clean, but had bath fixtures that worked well enough to use but needed repair. Staff was excellent.

Partner

6/10

Pleasant

23 Jun 2026

Beth

The breakfast was great! The hotel itself, not that impressed. Kind of dirty! The seats in the eating area were gross! They had food on them. I don't know. Not what I was expecting.

10/10

Exceptional

23 Jun 2026

Kyle

I stay here every time my work sends me to training at the college. This hotel has always been the nicest stay especially for the room rates. The staff is always super kind and welcoming. I will continue to stay here anytime I have to go to Sanford. Thank you BW Sanford staff!

Self

10/10

Exceptional

23 Jun 2026

Skylar

Nessa made the whole experience! She is fantastic

8/10

Excellent

22 Jun 2026

Lynn

I arrived at 6pm and left at 4:15am - so I did not have breakfast or use the shuttle. The staff was very helpful for a local restaurant.

8/10

Excellent

22 Jun 2026

Joanne

The morning airport shuttle runs begin at 5 am. I had a 6:25 flight. Had to Uber it.

Partner

10/10

Exceptional

22 Jun 2026

Elisabeth

Rooms were clean, breakfast was delicious, and staff was wonderful!!!

Self

4/10

Poor

21 Jun 2026

Devin

The hotel was fine, but smelt like marijuana so bad on our floor it was coming into our room and gave me a horrible migraine.

Family_with_children

6/10

Pleasant

21 Jun 2026

mireille

Good location close to the airport, the girl at the front desk was very helpful but the hotel is really old and smells bad ( they’re trying to hide it with artificial smell that made it worse ) we had to change rooms because it all smelled cigarettes

Family_with_children

6/10

Pleasant

20 Jun 2026

Jeffrey

Hotel was a good value. However, I specifically booked it for the airport shuttle, but it ends at 4:30 pm so it wasn't helpful for our arrival or departure.

Family_with_children

8/10

Excellent

19 Jun 2026

Sonja

For one night the stay was okay. We got there at 2am due to a delay of our flight. Staff was welcoming and even extended our checkout 30 minutes. However, room was on first floor and they blocked off the parking area right in front of our window and the loud noise of the workers outside replacing parts of the parking lot flooring woke us up.

10/10

Exceptional

16 Jun 2026

Rhonda

The staff were SO accommodating! We were tired, wet, hungry with young children and the staff were simply lovely!

Friends_and_family Family

4/10

Poor

14 Jun 2026

Jose

Day 1 coming out of the elevator, the hallway on the second floor smell like weed(STRONG). Ask for bed sheets and all that because the sofa bed didn’t have anything, they brought some bed sheets(not enough) no pillows. The lady said she was going to bring pillows and never did. Called the front desk a few times with no answer. No toilet paper in the bathroom. Day 2, got ln the elevator to go down and the elevator smell like dog pee really bad odor

8/10

Excellent

14 Jun 2026

Debrah

Stayed here overnight to fly out on Allegiant. Hotel staff was friendly, you can pay to long term park your car here and use the shuttle. Our flight was canceled and the hotel staff that picked us back up and refunded our parking were just as friendly and helpful.

Partner

4/10

Poor

12 Jun 2026

naiya

The hotel is dirty! The carpet looks so aged and dirty! The rooms need deep cleaning, there were hair and dirty sarong the bed that were touching the walls.

The room was ok clean! Not what I expected from Best Western Plus, disappointed!

However, the 2 morning staff we had interactions with were amazing. Not sure what the gentleman’s name at check out was but he was so friendly and would probably put a smile on a person that was upset!

The lady that was working the breakfast also drove the shuttle to the airport! She’s was extremely nice and helpful.

Family_with_children

8/10

Excellent

12 Jun 2026

Genetta

Airport shuttle was very convenient

Partner

10/10

Exceptional

10 Jun 2026

Kathryn

Clean room. Friendly staff. Decent pool and breakfast. Felt safe.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

stacey

The front desk staff during our stay were great! I loved they had a little contest going on, the cupcakes for baseball and softball were thoughtful , the contest was a hit with the guests

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Vladimir

Clean room: It was clean, but there were four of us and only three towels. The carpet didn't smell good.
Staff: Pleasant and very attentive people.
Breakfast: very good, and the ladies were very nice

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Hossam

Great front desk

8/10

Excellent

03 Jun 2026

Michael

Had a very nice room it was clean bed was a little hard

Partner

10/10

Exceptional

01 Jun 2026

Cory

This hotel was great. I called the hotel in the morning about an early check in after getting off our cruise ship and when we got there they had a room cleaned for us and ready to go!

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Keeli

Very nice!

Partner

8/10

Excellent

31 May 2026

Alain

near airport and hithway

Partner

10/10

Exceptional

29 May 2026

JEFFREY

It was very nice and comfortable. Thanks

Friends_and_family Family

10/10

Exceptional

27 May 2026

Donald

Room was a bit muggy and damp like the ac wasn't very effective. Should get rid of carpet.

Friends_and_family Family

8/10

Excellent

25 May 2026

Michele

It was a place to sleep overnight before our flight. The bathtub didn’t have a plug, which was inconvenient for giving my granddaughter a bath after our last day at the beach. I had to plug it with a washcloth. The staff checking us in were very friendly & helpful with anything we needed.

Family_with_children

8/10

Excellent

25 May 2026

Danny

Clean and good breakfast

6/10

Pleasant

24 May 2026

Carrie

Very friendly staff! The 2 ladies in the evening shift were very nice and helpful. Loved the updates of the room, but I wish they’d put more attention into some deep cleaning as they do the modern furniture or lighting. Our room smelled VERY musty! We ended up buying room spray and an air freshener for the room to try to disguise it a little (and you shouldn’t have to do that at a hotel) If we were staying longer than one night, I would’ve definitely wanted a new room. Bummed about the pool too…I can deal with the fact it’s right smack dab in the front of the hotel, it’s that it didn’t have any chairs or lounges! That’s definitely a first for me, why have a pool.

Friends

10/10

Exceptional

24 May 2026

Lisa

Staff was friendly - good breakfast- rooms need so help with updating repairs

Family_with_children

6/10

Pleasant

23 May 2026

anita

It filled our needs. The hotel offered a shuttle to and from the airport, nice breakfast and is within walking distance of a shopping center. Staff was very accommodating.

10/10

Exceptional

23 May 2026

Paul

Expedia messed my reservation they never sent the reservation through to the hotel. then charged me to change the time which the property says there’s no charge within 24 hours of changing dates canceling. The hotel clerk went way over and above to help straighten this out.

Family

10/10

Exceptional

21 May 2026

Jasson

The best

Family_with_children

6/10

Pleasant

20 May 2026

Amy

Front desk staff were incredible friendly. The room was just okay, nothing special.

Partner

8/10

Excellent

20 May 2026

Jeff

Executive suite was spacious and clean.

Family

10/10

Exceptional

17 May 2026

Jason

Nice property and very helpful staff

Friends_and_family Family

4/10

Poor

16 May 2026

Emily

Calling to room for checkout before checkout time. Broken fixtures and tiles in bathroom. Manger coming to room to force us to leave room instead of asking if we wished to stay another night. Horrible will never stay here again.

Partner

10/10

Exceptional

16 May 2026

Scott

Very nice and clean. Staff were helpful and polite. Close to airport which we needed. Thank you!

Partner

8/10

Excellent

15 May 2026

Natalie

Great hotel! I booked an accessible room for my wheelchair, and the room was anything but. I’m wondering if I missed an option to select a mobility accessible room, as this one was mostly for hard of hearing/vision impaired guests

Self

10/10

Exceptional

15 May 2026

Flora

It's always perfect when I visit. No complaints. Thank you and the staff.

Self

8/10

Excellent

14 May 2026

Drew

Clean and quiet hotel. Barbara at the front desk was very helpful.

Friends_and_family Friends

6/10

Pleasant

12 May 2026

Ben

Just ok. Room was very dated and had a funky smell. Bathrooms need a major renovation. Not a terrible place to stay but probably wouldn’t stay again.

Partner

10/10

Exceptional

12 May 2026

Augusto

Very convenient location access to local bars to great burgers across the street , and walking distance to a nice plaza to shop or eat specially the Chinese buffer

Self

8/10

Excellent

08 May 2026

Toni

Shuttle was great on time but the van left a lot to be desired very old. Rooms need upgrade

Family

10/10

Exceptional

08 May 2026

Loretta

Staff was very friendly and helpful! Older building but very clean. Pool was clean and enjoyable! Great airport shuttle and on time!! M

6/10

Pleasant

08 May 2026

Donna

After being in the room for just one night- we had several flea bites on us. They need to not allow dogs in rooms with carpet and treat the building for fleas. The pool is in front of the hotel in the parking lot with no place to sit except for benches. If you need a one night cheap place to stay- other than fleas- it was fine. The staff were wonderful.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Melissa

The hotel served its purpose. The staff was wonderful! The place was kept clean, the rooms are newly renovated, and there were places to eat around it. I was looking forward to hanging out at the pool however it’s in the middle of the parking lot with no chairs or tables around it so that was a very big disappointment.

Friends_and_family Family

6/10

Pleasant

06 May 2026

Christina

The air conditioner vent wa nit clean it has black

8/10

Excellent

06 May 2026

Denis

Breakfast limited selection,coffee not recommended

Partner

6/10

Pleasant

05 May 2026

Kevin

Air conditioner was noisy and really didn’t cool room down . Water cooler bottle was empty , asked girl behind desk said she didn’t know anything about it , gave me 2 small bottles of water . Checked out bottles of water she gave me charged me $3.50 for .

10/10

Exceptional

05 May 2026

Mark

The room was very clean as were the other areas of the hotel we saw on our short stay. The room was very comfortable and roomy. Staff was helpful. The only downside was the shuttle service can only carry 7 people so we had to uber to the airport. Perhaps booking the shuttle service with the room would have secured us a spot. Would definitely stay there again for traveling through that area.

Partner

6/10

Pleasant

04 May 2026

Nicole

We were only there the one night coming back from our cruise. The lady who took us to the airport (Heather) was absolutely amazing.

Partner

10/10

Exceptional

02 May 2026

laron

Fine

10/10

Exceptional

01 May 2026

Brandon

Perfect

Partner

10/10

Exceptional

01 May 2026

Ann

Yes

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Thomas

Reasonable overnight rate. Extremely friendly and helpful staff. Clean comfortable room. Nice breakfast provided. I Love this place!

Partner

10/10

Exceptional

28 Apr 2026

Sandra

Clean rooms. Comfortable bed. Wonderful courteous staff.

Self

8/10

Excellent

27 Apr 2026

Joseph

Room Clean, Bed Comfortable, Hallways are a bit dark

Family

10/10

Exceptional

26 Apr 2026

Oleh

We stayed overnight and had a pleasant experience. Gentlemen at the front desk was friendly and kind. Room was modern and somewhat clean. The floor was clearly not washed and I did pull out 2 hairs out of my bedding but I can’t complain as the location was perfect and there was not a lot of options in the Stanford/orlando airport area. I would definitely come back!

Partner

8/10

Excellent

26 Apr 2026

Ann

We were just there to sleep and catch a flight. Friendly staff,quiet,, clean and efficient shuttle to airport.

Family

10/10

Exceptional

26 Apr 2026

Edward

Quick airport shuttle and friendly service.

Friends

8/10

Excellent

25 Apr 2026

Debra

Breakfast was good, room was spacious

Partner

8/10

Excellent

25 Apr 2026

Michele

The hotel is older and in need of a few updates, but it was very clean and the front desk staff was wonderful! The elevator was down the morning that we checked out and did not have signage on the upper floors (only the lobby) but otherwise no complaints.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Stephen

Great location, close to town and airport

10/10

Exceptional

25 Apr 2026

Deborah

Staff was very polite and courteous, breakfast hit the spot, coffee all day. Room was clean and comfortable.

Family

6/10

Pleasant

24 Apr 2026

Kathy

Well breakfast was okay. The same thing everyday the muffins were stale. The coffee was strong. He just things weren't the best as far as the motel. Very very very noisy. He got woke up at night with slamming doors. People talking and I complained to the management but they just blew me off. I will never stay at this motel again. Because of that I have stayed with Best Westerns and had a pleasant visit. But this one was really really bad

Family

10/10

Exceptional

22 Apr 2026

Rebecca

Very clean

2/10

Poor

19 Apr 2026

Pamela

Did not feel safe at this hotel. A lot of homeless on the street out front. My interior window on first floor room was unlocked when I checked it. Airport shuttle was nice but did not start till 6:00 am and did not run after 6:00 pm

Self

10/10

Exceptional

16 Apr 2026

Gary J

I enjoyed my stay at BW a great price and totally comfortable.

Self

2/10

Poor

16 Apr 2026

TJ

The rooms smelled terrible and the beds were awful.

That was, however, not the worst part. We booked (and paid) through hotels.com and then were charged for our rooms again by this establishment! We have spent hours on the phone trying to resolve this and get our nearly $300 back that this location has stolen from us. Our bank confirmed that they (Best Western Plus Sanford Airport/Lake Mary) withdrew these payments from our account and they (the general manager) are still denying it. He has been the most rude, clueless and unprofessional person I have ever encountered in the hospitality industry. They are either the most incompetent establishment on the face of the earth (he said they have no way of seeing what charges were made at their hotel that day?) or they are knowingly stealing from their customers and hoping it gets overlooked. This experience will lead us to never stay at another Best Western again. If you want to save yourself time and money I'd find somewhere else to stay!

Friends_and_family Family