Opal Hotel & Suites

2/10

Poor

10 Mar 2026

Raymond

no ice since Jan. .1 elevator doesn't work since Feb. People smoke pot in the stair wells. Owners are sucking this place dry.

Self

2/10

Poor

10 Mar 2026

Raymond

did not use

Self

4/10

Poor

09 Mar 2026

Mark

Place was so dirty I did not want to touch anything

Self

4/10

Poor

09 Mar 2026

Sara

floors are dirty . old trash from past guest behind / under furniture, found a opened roach egg casing and a dead roach . an both nights we were there they had a huge loud party down stairs blairing music til 2 am while we are trying to sleep

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Peter

The whole place needs a good scrubbing and a paint job. Equipment in the gym outdated and mostly broken and unusable. Elevator didn’t work. Too much noise from the pool after midnight.
Very poor breakfast choices. On the plus side. Lots of parking.

Self

10/10

Exceptional

08 Mar 2026

Svetlana

Executive building is great

4/10

Poor

08 Mar 2026

Robert

Terrible customer service! On a personal phone call and ignoring customers. Several staff members behind counter but not willing to assist customers. Told to stand in line. No curtains only blinds so room never got dark! Out of coffee, no bowls for cereal. Would not recommend to anyone!!!!

Partner

4/10

Poor

08 Mar 2026

Holly

Not kept up, room was dirty, couldn’t even use the shower it was so nasty, elevator broken, breakfast was a joke

Family_with_children

8/10

Excellent

04 Mar 2026

Latoya

Did not go to the gym the AC did work. They just need to remodel a bathroom.

6/10

Pleasant

02 Mar 2026

Christian I.

Where to begin. The hallways, stairwell, elevator, and our room were consistently dirty. There was visible mold on the walls and door frames. The pool was full of debris — we didn’t go near it.
Housekeeping never once came to our room during three nights. When we asked for fresh towels, they handed us pool towels. That says it all.
The “breakfast included” turned out to be a snack bar with coffee, bread, and yogurt — nothing more.
To top it off, we were denied entry at check-in due to a reservation error on their end and nearly got stranded outside the hotel.
The AC was noisy, the TV ancient, and the overall feel of the place is long overdue for a refresh.
There is potential here, but until cleanliness, housekeeping, and basic guest services are taken seriously, I cannot recommend this property.

Friends_and_family Friends

4/10

Poor

02 Mar 2026

Jordan

Pull out couch in the room was broken so we couldn’t sleep on it the first night but they did replace it the next day. Not the cleanest place but you get what you pay for so I won’t complain there. Where I have an issue is when somehow i accidentally got checked out of my 3 night stay after one night and the gm called me yelling at me like it was my fault. Ruined a whole day of our vacation because we had t come all the way back to get it sorted out. The man who helped me was very nice and helpful. The gm could take a lesson from his customer service skills because the issue was completely on their end.

Family_with_children

2/10

Poor

02 Mar 2026

Chris

The room was disgusting, rust, leaking faucets, had to stand in the tub to close the bathroom door. Elevator broken, stairs crumbly and missing treads, room key system was trash.

Family

6/10

Pleasant

01 Mar 2026

Stratton

Believe it or not the temp and room condition wasn't bad. AC system got the room to ideal temperature in an hour. Shower------while crude in appearance, was comfy. Bed was VERY comfortable

Self

2/10

Poor

01 Mar 2026

mark

Staff was very nice but the property and room were worn out, dirty and unsafe. We xould not stay and request a full refund.

Partner

6/10

Pleasant

01 Mar 2026

Grace

Bed Cozy and clean but so much odd and could hear through the door like it was paper and could see light coming in the windows incredibly broad there was no actual curtain, so there was lots of gaps. You could see right into the room. My bagel was nice, but my key card locked me out and other people definitely understaffed, which is sad but people were doing their best.

Friends_and_family Family

4/10

Poor

26 Feb 2026

Christine

This is a last resort hotel. People partying all night,drunk and high.They appear to live there. Tv and internet don't work. Elevator doesn't work. Door not secure. Just pay more and go elsewhere.

Friends_and_family Family

2/10

Poor

25 Feb 2026

Hugo

Room and hotel not what is pictured got a full refund

Partner

4/10

Poor

23 Feb 2026

Paramvr

Too many long stay customers here. Not ideal for someone looking for short comfortable stay with family. I had to change my room 2 times, 1st time leak from ceiling and had water all over my bed, second room they transferred me to had problem with AC not working and water from the tap in tub was constantly running. Breakfast was very poor quality just bread slices and bagels. No omelette, eggs, waffles, bananas or juice.

Self

10/10

Exceptional

23 Feb 2026

travis

Clean room, nice bed, need extra blanket on bed

Partner

6/10

Pleasant

23 Feb 2026

Deanna

I will start off by saying, I gave this hotel 2 stars based off the inconvenience of the hotel and the lack of notifying customer before booking that the hotel did not have an elevator in use. I have a bad hip and getting the 4th floor with no elevator was not ideal. Also, the room door barely closed and when it did it was so hard to open because it was getting jammed. The room itself was okay. It wasn’t the best looking but it smelled good when we walked in. The AC was on high and on the lowest setting and it only got cold during the early morning but not throughout the day. I did only see 1 small baby roach in the shower but I never saw another one the whole time.

2/10

Poor

22 Feb 2026

Heather

The room was nothing like the pictures, it was unsafe, dirty, beds were horrible

Friends_and_family Family

2/10

Poor

22 Feb 2026

Nanka

We stay with our family for one night and was the worst experience ever have! The room was very smelly outdated . The pool was super dirty and was dirty underwearand bottles of alcohol.

Family_with_children

6/10

Pleasant

21 Feb 2026

Lidia

Rooms were ok. No curtains. Hallway dirty. Elevator did not work and we were on 4th floor.

Partner

10/10

Exceptional

21 Feb 2026

Marvin

Best place to stay

Self

2/10

Poor

20 Feb 2026

Jonathan

filthy and reek of smoke. Door didn't close and bugs.

6/10

Pleasant

20 Feb 2026

Kathleen

Room smelled musty water drained slowly out of sink and faucet wouldn’t turn off in the shower so heard dripping water all night. If you like to party then this is your hotel people were outside by the pool to 4am talking and kids running up and down the hallway screaming. No quiet time rules. The pool itself was nice. The staff was friendly this is a kinda you pay for what you get so don’t expect much.

2/10

Poor

20 Feb 2026

Blair

The only thing nice about this place was the waterfall going into the pool. When I checked in. My shower did not even work. This place needs to be renovated. And brought up-to-date. I would not recommend it to anyone.

Self

2/10

Poor

20 Feb 2026

Marjarie

The hotel's pictures did not accurately depict its rundown condition. We were informed that rooms with a pool view had been renovated and were in optimal condition, which raises concerns about the state of the other rooms. We found it necessary to purchase Lysol wipes from Walgreens to sanitize the room. The floors were in such poor condition that we had to wear shoes at all times to prevent our feet from becoming dirty. While the bed was comfortable, the staff was friendly, no bugs in our room, no ice machine, breakfast was bagels or toast (free & better than nothing) I would not recommend staying at this hotel.

Partner

10/10

Exceptional

19 Feb 2026

Jessica

Good

2/10

Poor

19 Feb 2026

Matthew

Predatory non refundable bookings, if services are not rendered then fees are not required. It cost them nothing for an unintentional booking, or change of plans. To make it a business policy of taking money without providing anything should be illegal.

Business_and_leisure

2/10

Poor

19 Feb 2026

Diane

Even

2/10

Poor

19 Feb 2026

Jody

Not a good experience, expedia wont let me use the words which truly would explain my experience. Honestly didn't want to open the door it was so filthy. Waiting for a refund. Shady people hanging around in parking lot. Staff looked like I was from outer space when I immediately went back to front desk asking for a refund! Of course they said id have to take that up w Expedia. Expedia says they will need to approve. Wish I could add the photos! GROSSSSSSS

Partner

2/10

Poor

19 Feb 2026

Katrina

I would like a full refund.Rh The room smelled of cigarettes and urine. The dresser was missing drawers which I have photos of plus the room was supposed to be pool view which was down the hall from the pool. What topped the whole experience a complete horrific ordeal my husband had bites in his left leg likely from the bed. We made reservations for two rooms and they canceled one room with notifying us. We originally reserved 3 nights and stayed on night checking out early. When I complained they would not give me any information on ownership and the manager refused to speak with me.

Leisure Family

2/10

Poor

19 Feb 2026

Jennifer

Our prepaid booking was denied due to the hotel being \"overbooked', as the front desk agent claimed. I feel this is grossly false because the parking lot was empty and it was a Tuesday night. Horrible experience.

Family_with_children

2/10

Poor

18 Feb 2026

Kierra

When I arrived, they were canceling people’s reservations because they overbooked. They didn’t even notify guests. Guests were calling and showing up and being informed they didn’t have a room. Luckily we had secured a room as we drove 9 hours to get there. Multiple exposed portions of the wall were in the room. The breakfast bar was messy and beyond unkempt. We tried for two nights to get towels and couldn’t get any. The staff was rude to some of the guests and it seemed like every time we came to the lobby there was a guest there complaining or asking for a refund. It was a chaotic, stressful, and rarely pleasant stay.

Family_with_children

6/10

Pleasant

18 Feb 2026

Kelli

first impression not good. 1 guy doing it all by himself, looked overwhelmed and another guy showed up. attire was not professional at all, the property was very out dated and smelled. But the opal suite was nice. Although it wasn't cleaned very well, I had my own cleaning supplies. The kitchen had nothing at all, no soap, sponge, dishes, silverware or cups. The door in the kitchen area did not have a lock luckily I used the bar to lock it otherwise it would of just been open. the handle looked as if the lock had been tampered with or broken. and did not take the keycard to open. Carpets need a good cleaning throughout the building.

Partner

2/10

Poor

18 Feb 2026

Kelly

My stay was cancelled about four hours after booking “due to an unforeseen overbooking situation.” Unfortunately, this left me without accommodations as everything in the area was sold out.

Self

2/10

Poor

18 Feb 2026

Paul Jayson

Phone is not working, main elevator not working, 1 plug for lamp not working, dirty floor, receptionist unprofessional. Keep chatting while we are waiting for a check-in and check-out took time, so slow!

Family_with_children

2/10

Poor

17 Feb 2026

Kalle

Please go some where else service was terrible!

2/10

Poor

17 Feb 2026

Imran Adrian

Room was dirty and smelled like mold. The sink was clogged. The room smelled like wet dog too. Not one ice machine worked. Pool was dirty. Just disgusting place

Family_with_children

10/10

Exceptional

16 Feb 2026

Ron

I love it

Leisure Family_with_children

8/10

Excellent

16 Feb 2026

Larissa

Delay at check in. Insufficient towels. room far away. We arrived early in the morning and tired.
we ran out of towels.
Other than that, everything was great!

Friends_and_family Family

2/10

Poor

16 Feb 2026

Dennis

I would consider this a -1 star. Room was dirty, full of mold. Made us sick. Don't let the pictures of pool and fully renovated fool you. I do not recommend anyone to stay unless you look at room before paying. We are discussed that we even stayed there. Only reason we stayed was last resort due to Daytona 500 race availability. We have nothing good to say.

Leisure Partner

2/10

Poor

16 Feb 2026

Dario

Very rude female manager - not understanding of our need to have to leave a day early because of a medical emergency and refused to understand with reason why she should at least refund us the night of our stay - our room was not even made up yet

Friends_and_family Family

2/10

Poor

15 Feb 2026

Saeid

I checked into my room and found that it was not clean. The bed sheets, bathroom, and floor were very dirty, I asked for clean sheets and they said not available and I ask please give me another room and manager was so rude end up giving me another room so bathroom and floor was dirty I have a some pictures of everything how I can send it to Expedia

Leisure Family

2/10

Poor

15 Feb 2026

Barbara

We checked out a day earlier than planned and were told we still had to pay for the second night. Please update your records to reflect that we checked out on 2/14/26 at 9:36 am and returned both key cards. The receipt provided states we checked out 2/15/26 which is not accurate. If the room 317 is booked/used by another client, please reflect that we didn’t not stay the second evening. The print out provided was dated today 2/14/26 as our proof we didn’t not stay overnight on 2/14/26.

We checked out early because of roaches in the room, a woman screaming outside at 3:13am, for 45 minutes and pounding on the door next to us to Let her in, the room was not clean, nor were the sheets. The check in and checkout staff were not attentive or helpful. At checkout, she didn’t tell the manager that she called as to the reason for checking out early nor did she apologize for the roaches or seem to be surprised.

B Kleinsorge
Room 317-113403
Confirmation #70940

I would have hoped for better service, not to be ignored when checking in, being told that two towels were enough, disregard when checking out early or caring about killing roaches in room.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Melissa

Our shower didnt work and the staff didnt work to find a resolution. There was long black hair on the sheets and the room looked worn.

Partner

2/10

Poor

15 Feb 2026

Madison

Absolutely disgusting room. Mold and stains on the furniture. I was scared to lay my head down. Hotel was also in a really sketchy area. The pool was the only nice thing to look at.

Leisure Self

2/10

Poor

15 Feb 2026

Tatum

Room was old and the door lock didn't work. Had to be let in manually by front desk. Manager was weirdest could be

Partner

2/10

Poor

15 Feb 2026

Scott

Don't be deceived, only part of this hotel has actually been renovated. The elevator didn't work, the steps on the stairwell were falling apart, the fitness center looked like it hadn't been cleaned in years, and the room was disgusting. There were gnats in the bathroom sink, dirty walls, rusting lamps, cigarette burns and cracks in the bathtub, the bathroom door wouldn't shut and the blinds didn't cover the windows completely (no curtains).

Leisure Self

2/10

Poor

12 Feb 2026

Kaylene

The room was disgusting. Hadn’t been cleaned. Black mold in the toilet. Roaches. Hair in the shower. Hair in the bed. Hair on the towels. Got moved to another room, same situation. Wish I could include photos. Steer clear of this disgusting place.

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Hiroka

It’s great for the price.

Business Self

2/10

Poor

06 Feb 2026

Jilene

They cancelled my reservation after I emailed and said our flight was delayed.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Ron

Yes

Leisure Family

10/10

Exceptional

04 Feb 2026

Raymond

yes

Business Self

2/10

Poor

03 Feb 2026

Syed Mubashir

Extremely bad experience! Heating system was off! Bathroom was dirty.
I have been to many cheap motel and this one was by far the worst!

Leisure Partner

2/10

Poor

03 Feb 2026

William

Staff, amenities, no ice machines working. Moved room 3 times because of no heat. Faucets dripping in all 3 rooms. No luggage rack to move luggage. Probably the absolute worst hotel stay I’ve ever had in my life.

2/10

Poor

01 Feb 2026

Jay

I didnt stay there. I couldnt cancel my reservation. The cancelation fee was the amount of the rental. My daughters tournament was canceled because of the weather and i still couldnt cancel

10/10

Exceptional

01 Feb 2026

Shonda

Comedy show and quiet

2/10

Poor

31 Jan 2026

Vanessa

Staff was very nice but the room was horrible, dirty, roaches, trash under the bed, and the bathroom flooded when shower was turned on every time.

Leisure Family

2/10

Poor

28 Jan 2026

Miguel

Everything was bad: the place, the cleanliness, the security.

6/10

Pleasant

26 Jan 2026

Gabriel

Smell wee in corridors, bathroom leaking water , a little bit noise

Friends_and_family Family

2/10

Poor

26 Jan 2026

Blaine

I've stayed in seedy hotels and I'm saying stay away. Not nearly as good as the pictures. When I pulled in there were questionable women standing outside, which is to be expected. Then a police car made it rounds and parked in the parking lot which isn't a good sign for a hotel. When we got to the room we killed a cockroach, it is the south so we let that slide. Then we noticed any furniture in the room was absolutely filthy. There was a \"substance\" on the bed skirt.
I paid them for the night as the room was not refundable and went somewhere else. It was below my standards, and they are pretty low.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Lana

Room is clean staff was very accommodating and very much enjoyed this day

Leisure Family

2/10

Poor

23 Jan 2026

Basem

I
Was not happy with the place

Business Family_with_children

8/10

Excellent

18 Jan 2026

Steve

Friendly staff
Clean room

Business_and_leisure Friends

10/10

Exceptional

18 Jan 2026

John Christian

The room was very comfy and practical. The staff always strove to be helpful and had great attitudes. Our stay was very pleasant and the location is excellent for restaurants, banks, supermarkets, and other conveniences. Super

Business_and_leisure Family

4/10

Poor

17 Jan 2026

Nancy

The staff was great. Someone came into our room twice while we were in it. The place is infested with roaches

Leisure Partner

6/10

Pleasant

16 Jan 2026

Steven

Staff good just very old hotel

Leisure Self

2/10

Poor

13 Jan 2026

Jesse

Unbelievably dirty, run down, bug infested and should be shut down. Word Hotel I have ever been to.

Leisure Family

10/10

Exceptional

09 Jan 2026

Frank

The room was exceptionally clean-not too busy at all since it is lower/mid priced.

There were absolutely no bugs, housekeeping came around daily, and I could tell the floors were clean, bathroom was stocked, as it ahould be, but many others in this price range fall short.

The only thing I would make better is the shower head pressure, and the shower itself has not been updated/could use some love, but not a big deal.

I would definitely stay here again!

Leisure Self

8/10

Excellent

07 Jan 2026

Jarvis

Nice customer service and clean

2/10

Poor

02 Jan 2026

Tamara

Cancel my reservation this hotel is not a good hotel. Can you please let me know when will I receive my refund

Leisure

8/10

Excellent

01 Jan 2026

Patricia

Cleanliness is terrible, the building needs a lot of repairs, but the bed was ok and comfortable, and we had some food for breakfast so it worth the price.

Family

2/10

Poor

01 Jan 2026

Luzmary

1st we got the wrong room (1 bed for 2 adults and 2 kids) not what I reserved. Requested to switch room 2nd the key didn’t work for that other one. Went to front desk (the person attending us was great tho) got a 2 bed room with beds unmade, dirty towels everywhere, used soaps in bath tub, etc… then we got a 1 bed and pull out sofa (finally) after walking from one side of the building to the other one, with kids, bags and it was very cold that night, going to front desk 3 times. Never again! They do have very nice people working there (thanks to you guys for doing your best for us)

Family_with_children

6/10

Pleasant

30 Dec 2025

Carmen

Había mucho polvo en el cuarto solo ponen dos toalla en los cuartos y el piso sucio no lo mapiaron muy bien la silla estaba rota de la mesa

Friends_and_family Family

2/10

Poor

28 Dec 2025

Ariel

Staff was rude and unattentive. The hotel was filthy. Offered breakfast but all they had was 2 cereals and no milk. The floors made our feet black. Our first room only had dangerous hot water had to be moved and the second the TV didn't work. We felt stressed and trapped away from home 8 hrs and no other options.

Leisure Family

2/10

Poor

21 Dec 2025

David

I had a leaking bathtub and the toilet ran all night. The bathroom was was dirty that i actually had to go buy cleaning supplies and clean the bathroom before I could even shower

Business

2/10

Poor

20 Dec 2025

Carmen

Our room was infested with roaches. We saw at least four roaches in different areas of the bedroom. I even took a video of it and showed it to the person in the lobby. We were only there for 10 hours. Breakfast. All they had was bread that was out in a plastic bin, two small cartridges of milk, and cereal that was left out in a plastic container. The coffee was good though that I have to say. When I complain about the roaches, they didn't even offer to give us a complimentary stay or at least a discount. The place has potential, but it has poor administration, the place needs lots of maintenance. The beds mattresses were very old. The type that has springs, you can tell they were very old, because all three of us were aching in the morning. The maintenance in the rooms was poor. The TV was full of dust and most of all the blinds on the windows were broken and people can look in our room. The swimming pool area is beautiful. Very nice but we never got to go in the water. In the lobby area look nice. Overall, for the price that they're charging it's not worth the stay.

Leisure Friends

4/10

Poor

16 Dec 2025

Orville

For the area the Hotel is located don’t fit the description. What I saw in Expedia was not what I expected. The property needs to be upgraded to fit the surrounding.

Business_and_leisure Self

8/10

Excellent

13 Dec 2025

Isaiah

Short stay. Had no issues

Self

4/10

Poor

13 Dec 2025

Manajorie

N/A

2/10

Poor

10 Dec 2025

Robert

Just a run down cheap motel. Get what you pay for

2/10

Poor

05 Dec 2025

Neigel

Room was very dirty

Leisure Partner

4/10

Poor

01 Dec 2025

lisa

To start the hotel said they did not have my reservation. The staff are very nice but the place needs work lots of it. The room was clean but the property was a mess. No ice machine working, breakfast was a joke. The band in the bar made the walls shake till well into the morning. I would never stay there again. We would have left but my husband was not felling well at the time to try and find another place.

Partner

2/10

Poor

25 Nov 2025

Suzanne

The room was disgusting. When we opened the door, the smell of weed was overpowering. The bottom of the tub was almost black. The microwave looked like it had never been cleaned. It was dirty & rusted. There were roaches in the fridge. The sofa bed had huge black spots all over. The linens did appear to be clean, but literally everything else in the room was filthy. The baseboards & doors had dirt caked on them. We canceled our 2nd night because there was no way we could stay there another night. My daughter's room was just as bad. The blinds were open on several unoccupied rooms & they didn't look any better. I definitely would not recommend to anyone. One of the elevators was out of order.

Leisure Family_with_children

2/10

Poor

24 Nov 2025

Orlando

Mold, and hidden financial additions added to my room

2/10

Poor

24 Nov 2025

Treona

Terrible room condition

Self

6/10

Pleasant

23 Nov 2025

Cicely

The front desk staff was inviting and professional. The bed was comfortable, and the pillows were soft. However, several amenities were missing. The elevator was not working, the side entrance door was malfunctioning, and the tub faucet dripped continuously throughout both nights of my stay—even after I reported it following the first night.

Additionally, the room was not clean, and I was informed after noticing the issue that I needed to request housekeeping in advance.

Overall, the stay was acceptable for a quick trip, but based on these issues, I would not recommend this property.

Business_and_leisure Self

2/10

Poor

21 Nov 2025

Michael

Room was dirty and smelled of mold. Do not stay here. There are crackheads walking around the parking lot. The place is in horrible disrepair. I checked in and left they wouldn’t refund.

4/10

Poor

18 Nov 2025

Jorge

Dirty place

Leisure Self

2/10

Poor

18 Nov 2025

Leeza

First of all, the room was so gross, there was mold in the bathroom, the baseboards were caked with god knows what, there was an unknown substance splattered on the wall that who knows how long it has been there. We didn’t get clean towels for 2 days and we had to call them to bring clean towels. When we called the front counter they sounded annoyed with us and told us that it was just because house keeping was still cleaning.. but how can it be because housekeeping wasn’t done cleaning when it had been 2 days before we got clean towels. When they finally did come with towels they asked for our garbage can and took the garbage but tossed a new bag ON TOP the bin not in the bin.

Second of all, the laundry room was labeled as being broken, the main elevator was broken, and the door to get into the main lobby was broken so we had to walk all the way around the building to get to the lobby.

And Lastly, there are cockroaches in the rooms and when we went to tell the front desk, the person said “I don’t care”. I was appalled.

If we ever go back to Orlando I will NEVER stay at this hotel again.

Leisure Friends

2/10

Poor

17 Nov 2025

Kylee

Bad part of town. Filthy. Infinite health code violations. Should be reported.

Leisure Family

2/10

Poor

17 Nov 2025

thienan

The bed was comfortable and bug free. EVERYTHING else was horrid and filthy.

Friends_and_family Family

2/10

Poor

17 Nov 2025

HUNG

It is advertised as Breakfast included, but the Staff said that sorry, there is no breakfast provided. Once checked in, we found the SMELL almost unbearable, but since we checked in very late, almost midnight, and were very tired. We tried to bear with it, but when I woke up after a couple of hours, I saw so many little ROACHES crawling in the bathroom. We did not realize that roaches are actually everywhere in the morning light. We have to leave to find another hotel for the next nights.

Business Partner

10/10

Exceptional

16 Nov 2025

daniel

Good pool cold rooms

Business

10/10

Exceptional

16 Nov 2025

Samantha

1 bug but its florida. Nice pool. Cold rooms..

Business

2/10

Poor

12 Nov 2025

Cheri

I did not stay ... the linen in my room was dirty, I let the front desk know and they gave me sheets to make my own bed!!!! The fire alarn needed batteries and chirped every few minutes... also the non-smoking room smelled like an ashtray

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Donna

After we moved to a different room we had a nice relaxing time, by the pool and in doors

Friends_and_family Family

2/10

Poor

04 Nov 2025

Larry

I cancelled the reservation 4 days before my scheduled arrival date. It was booked through expedia and was non refundable. I called both the Hotel and Expedia 4 days in advance. Expedia said they would send correspondence to the hotel, which they did not do snd the person to whom i was supposed to speak with was not available for 5 days. I was lied to by both Expedia and the Hotel. I will never use Expedia again.

Business