Name: Opal Hotel & Suites
Address: 230 W State Road 436, Altamonte Springs, 32714, US

10/10

Exceptional

24 Jul 2026

Matthew

Nice place would stay again

4/10

Poor

22 Jul 2026

Noelle

There was roaches immediately as we walked into our room the room was “made up” but not wiped down and actually cleaned, the bathroom was terrible. There was a roach in the picture frame for display. The pool was nice looking but didn’t go in. The bottom door didn’t lock so the downstairs smelled like urine.

2/10

Poor

19 Jul 2026

Rafael

Uninhabitable, filthy, and unacceptable customer service. Avoid!
Do not trust the online photos. I checked into the Opal Hotel & Suites and had to check out the exact same night. The room was unclean, poorly maintained, and had an overwhelming, terrible odor. It is a complete safe, health and hygiene issue.
When I immediately returned the keys to the front desk, staff stated the manager was unavailable. Since then, management has refused to cooperate with communication attempts to resolve the unused portion of the stay, keeping funds for a service that was never provided. Save your peace of mind and do not stay here.

Family

2/10

Poor

18 Jul 2026

Robert

Room was flooded from AC wet carpet smelled like mold & wet carpet… asked to be switched front desk said only manager could… spoke with owner next morning about discount for inconvenience..: I was told “no deals” & this was in the President Suite that I sound an extra $40 to be in,

Partner

2/10

Poor

15 Jul 2026

Samantha

Need lots of work .. room smelled smoky and lots of rust . Sink didn’t stop leaking. The gentleman at the front desk was very nice and professional a little shy. Got the job done 😊

Family

4/10

Poor

13 Jul 2026

Laretta

Had to cut my stay short, was given misinformation about cancellation so stayed one night and ended up paying for another night stay because of the misinformation, also I left something when I called to ask if found I was told the house keeping keeps items in another place that I had to call back the next day so when I did was told call back later housekeeping staff hadn’t made it in yet so I waited to be told that apparently they didn’t find anything which I know wasn’t true but you know what I hope they enjoy the item, I paid a lot for the item. The bathtub water was dripping, air conditioning didn’t keep the room cool, heat was circulating from the ceiling, and this was suppose to be a newly renovated room, overall first and last stay, traveled from out of state and was very disappointed.

Partner

6/10

Pleasant

12 Jul 2026

Gilbelto

😕

Friends

6/10

Pleasant

12 Jul 2026

Leah

I was looking for a good price and a safe place to stay. It did the job. However, there was no continental breakfast and pets were not allowed like the description stated. The structure was well lit. The room was clean but the bathroom was horrible. The toilet leaked and the bathtub was completely avoided. The staff were there but did not seem very happy.

Friends_and_family Family

2/10

Poor

10 Jul 2026

Amanda

This property was hands down the nastiest, dirtiest and most definitely the worst place I have ever booked a room at. The property was nothing like the pictures posted on the website and I knew as soon as I pulled in, it was going to be bad. The property is very poorly maintained, and the rooms were no different. Our first room was so dirty, and the socket cover by the bathroom wasn't even on, exposing the wires. The bathroom tub faucet had a constant drip. The floors were so dirty and the baseboards didn't look like they had been touched in years. Hair was all in the tub and on the floor. I believe the only thing housekeeping does is change out the bedding and toiletries. We even had roaches crawling around. Upon asking for a refund we were told we had to stay one night and could get the next two nights refunded back. Which I am still waiting on. I seriously would not recommend this place to anyone. WORST EXPERIENCE EVER

Partner

6/10

Pleasant

09 Jul 2026

Jessica

Only very few issues I had to get my room key programmed multiple times breakfast is not included and had to get a new tv for the room

Family_with_children

2/10

Poor

07 Jul 2026

Francisco

The room was full of cockroaches, the hotel hallways were filthy, the room's furniture was old and broken, the lamps were rusty, and the police showed up four times during my five-day stay due to alcohol-related issues, etc.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Charlotte

Staff was super friendly. Pool was nice. Rooms are run down.

Family_with_children

2/10

Poor

04 Jul 2026

Yashema

Place was definitely not a hotel. It smelled like smoke and rooms smelled like mold. Ac unit had mold on it.

Family_with_children

8/10

Excellent

01 Jul 2026

Jerry

The staff are amazing and the maintenance guy Courtney was vary helpful and went out of his way to make sure our stay was comfortable and pleasant thank you

Pet

6/10

Pleasant

01 Jul 2026

Jerry

People outside fighting drink all right will never stay there again. The staff where ok except the room they put me in had to get new sheets because someone never cleaned the room

Pet

2/10

Poor

29 Jun 2026

Janie

DO NOT STAY HERE. THIS IS A ROACH HOTEL. As soon as my family and I stepped in the room we saw a big roach crawling on the door. We were ready to leave immediately. Also, it looks like people are living there. There was a young woman smoking in front of her door. We tried to leave that night.

DO NOT STAY HERE

Family

10/10

Exceptional

27 Jun 2026

Terrence

Excellent Condition.... Helpful Staffing and Clean Rooms....5stars and Do Recommend

Self

8/10

Excellent

25 Jun 2026

Nikeisha

Its decent for the price. Clean, friendly staff and great location right next to I-4 interstate.

Partner

2/10

Poor

24 Jun 2026

yajaira

Everything was not as expected and in the web site wasn’t even clearly defined

Partner

8/10

Excellent

23 Jun 2026

Yoni

👍 service

6/10

Pleasant

22 Jun 2026

Shante

While the hotel served its basic purpose, there were several issues that made the experience less than ideal.

The biggest concerns were cleanliness and a lack of basic amenities. My room initially had only a hand towel and floor towel. When I requested additional towels, I was told the hotel had run out and was given pool towels instead. The complimentary breakfast was also lacking, with cereal but no milk, stale bagels, and coffee.

The floors left my white socks dirty, the furniture appeared worn and outdated, and the room's air quality seemed poor. There was also a noticeable police/security presence around the property throughout my stay.

On the positive side, the bed was comfortable, the sheets appeared clean, and the waterfall feature by the pool was a nice touch. Overall, the hotel was adequate for a short, budget-friendly stay.

2/10

Poor

21 Jun 2026

Kirk

do not listen to the ad there’s no restaurant open no game room. The pool tiles were falling off. It was absolutely horrible. Rooms were dirty. The people that were staying there. It was more or less a motel not a hotel. Absolutely the worst experience me and my family ever had do not recommend.

Family_with_children

8/10

Excellent

21 Jun 2026

Todd

The pool is amazing! Make sure you stay on the west side of the building that faces the pool. For the money, you can't beat the king size bed with a sleeper sofa room (pool view). This is definitely one of those \"Go enjoy the pool\" type of places. Don't look too closely at anything else though:)

Self

2/10

Poor

18 Jun 2026

Ziad

First they asked me $50 deposit then they asked me hundred then they asked me 200 they were rude roaches they weren't nice the staff not all of them they need more training

Self

8/10

Excellent

18 Jun 2026

Phyllis

Everything was ok

Family_with_children

2/10

Poor

13 Jun 2026

carlos

The room had bugs roaches and gnats rust was around the doors other guests were noisy no drapes lights were shinning in windows no coffee only bagels apples for breakfast toaster wasn't working properly vanity kept holding water wasn't draining shower dripped all night I was so disappointed on my stay I will never stay at Opal again very disheartening.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Jaylon

It was good all around

2/10

Poor

01 Jun 2026

Rosita

First of all. I made my reservation on line and expressed in two areas I needed a handicapped room. Get to the hotel no handicapped rm. Was give a reg room.
No phone, no remote for tv, key gave trouble, didnt have ext blanket.. Trash all over the place. Only area clean was the pool.
Not my first time there, but my last. 😡

Family_with_children

2/10

Poor

31 May 2026

Jaylon

Bad

10/10

Exceptional

30 May 2026

James

Great!!!

8/10

Excellent

26 May 2026

ravi

The Room was clean but there were cockroaches in the room.

10/10

Exceptional

24 May 2026

Joseph

The poool was amazing the breakfast was just toast and cereal the stafff when I checked in was amazing the other ones not so much not rude just felt like they didn’t want to be aat work

Friends_and_family Family

6/10

Pleasant

19 May 2026

larimar mercedes

Well the room was clean and big but the hotel on Thursdays have some type of club in the lobby area And the breakfast that was supposed to be for free was never had barely ever items no matter what time u went I was told by one of the hotel staff that the truck hasn’t come in but I was there 7 days and it never came So we never had any breakfast

Partner

4/10

Poor

17 May 2026

Najmul

The hotel staff member who checked us in was wonderful. She was courteous and kind. She gave us the information we needed. However this “hotel” was more like a motel. The worst part however was we spent two nights here
and checked out early.

10/10

Exceptional

15 May 2026

Katonya

The room was nice and spacious. Staff was very friendly.

2/10

Poor

10 May 2026

Dennis

This place was raggedy and a waste of $ $ $

2/10

Poor

05 May 2026

Jamila

Worst hotel ever drug dealers and addicts all
Over very sketchy never staying again and I had to be moved 3 times from nasty rooms and locks that do not work after traveling from North Carolina

Self

8/10

Excellent

05 May 2026

Ernesto

Opal Hotel and Suites as advertised is not the same. The staff at the reception were friendly and polite. Once inside the double bed room, the beds were clean. However, the bathroom, although it appeared clean, was not at all clean.
Water was leaking from the toilet area and spread all across the floor. The door would not close and the wood was corroded and shed wood dust all over the wet floor.
The vanity area was unkept also. The closet had no hangers and there was no hair dryer. There were 2 old towels and a towel mat that were skimpy and smelled poorly. The hotel itself requires maintenance. Altogether the entire hotel needs to be demolished. It is highly unkept.

Partner

2/10

Poor

03 May 2026

Lizzette

We had to ask for another room because the one they gave us was sooo dirty. My skin was itchy because of the dust. The other room was not as dirty as the first one, but it was nasty too. The shower curtain had fungus, the bathroom door was dirty and broken, the sink also was horrible. The furniture is old and in bad condition.

The front desk employee was not kind. Outside and the halls of the hotel were very dirty too. Everywhere you could smell Marijuana.

I don't know if this rooms are in that condition because they are cheaper, the ones in front of the pool looked in a very good condition.

It was a terrible experience and definitely I don't want to say there anymore, at least at that side of the hotel (road side).

Family

2/10

Poor

01 May 2026

Nicolette

Absolutely disgusting. The stench of mold in the room was absolutely horrendous. The staff were beyond rude and it was actually quite scary. The pool was nice but the rooms were just dreadful.

Self

10/10

Exceptional

26 Apr 2026

Elena

Ese lugar está horrible

Partner

4/10

Poor

24 Apr 2026

Adelix

Terrible decision, the stained sheets bed, I was assigned a room, and when I entered, it wasn't clean.

Friends_and_family Family

2/10

Poor

21 Apr 2026

Jose Vega

0 de 10

8/10

Excellent

20 Apr 2026

shaun

Maintainance

Partner

10/10

Exceptional

19 Apr 2026

Ron

It was an awesome place the bar was awesome they're starting to do special events I can't wait to go back 0

Family_with_children

2/10

Poor

12 Apr 2026

Robin

This hotel was run down. Most rooms were under renovation. You could hear smoke alarms beeping all night.
This is a hotel that rents by the week so people live there. Room was not clean. I stayed multiple nights the cleaning people only emptied the trash and changed my towels. Did not change the beds or clean anything. The pool area was the only enjoyable part of the stay.

Self

2/10

Poor

08 Apr 2026

Robin

Property is run down. Rooms are outdated and not very clean. Cleaning staff brought new towels once in 5 days and emptied the trash in the room. Beds were not changed and room was not cleaned.
This is a hotel where people live. Pool area was nice.

Self

10/10

Exceptional

07 Apr 2026

Brinette

Great overall 👌

Family_with_children

8/10

Excellent

07 Apr 2026

Patricia

The Staff r amazing 👏 thank u for ur help

2/10

Poor

03 Apr 2026

Casey

This is a ful, blown club not a hotell hip hop music at full blast till early morning elevators dont work everywhere sk
Melled of marijuana. Its not a hotel its a hip hop club

Family_with_children

10/10

Exceptional

03 Apr 2026

Jessica

Was okay checking in was a little unprofessional but it was busy maybe more staff?

Partner

2/10

Poor

29 Mar 2026

Alex

Absolutely gross! Don’t stay here at all.

Partner

6/10

Pleasant

29 Mar 2026

Vanessa

We did not end up staying here. We didn’t feel safe, garbage was overflowing in hall garbage can, rat traps in hall way, our room had mold.

Family_with_children

4/10

Poor

29 Mar 2026

Shannon

The room was not clean. The shower smelled of urine.The bar never opened and we were there on a Friday night. Looks beautiful in pictures. Definitely needs some TLC.

Partner

10/10

Exceptional

25 Mar 2026

LUIS

Great

2/10

Poor

24 Mar 2026

Jaime

The cleanness was awful! My room was changed three times and all three were just as bad. I had to slam the door in order to get it shut.

Self

2/10

Poor

23 Mar 2026

Don Aldrich

the place was ok but not family desirable, elevator is off the whole time i was there for 2 weeks, said that they will fix it but nothing happened, wifi is off too for the same reason, i requested a new bulb from one of the lampstand there but none happened, people can come from the back entrance and you smell smoking cigarette in the vicinity, not too strong but you can tell the difference. breakfast was not much options. the staff tried to be nice and polite but there is something need to be done in this location. Place is beautiful but I might agree with the rest of the reviews online. peace!

Self

4/10

Poor

23 Mar 2026

LaShabia

The man at the front desk was really really nice when I checked in Friday. The only thing is is that they put us in room 219 when we got up to 219 after they told us that the elevator did not work did we realize that somebody was already enrolled 219 then I put us in room 357 they come to find out they don’t clean up rooms every day if you stay there more than three days they’re not gonna clean your room every day they’re not gonna even bring you any clean towels unless you ask them so and there’s a bar downstairs so on Friday it sound like it was a club. It was a very nice hotel may come back may Not.

Partner

6/10

Pleasant

22 Mar 2026

Lori

Room was sparsely decorated, beds on metal frames and vanity was very small. Room was clean.

2/10

Poor

21 Mar 2026

Calina

Has to check for bed bugs because the room was so dirty. Especially the bathroom shower. We decided not to use it due to its dirty condition. Smelled like smoke and was supposed to be a non smoking room. Asked to be moved and was given a stern no with a side of it not being a priority for staff.

Friends_and_family Family

4/10

Poor

19 Mar 2026

Ong

The room was clean and the front desk staff was nice, but there were a lot of random people just walking about the property that made me and my family felt uncomfortable. They waited for us to use our card key to get inside the property and just walked in after us. One of the elevator wasn’t working - the front desk told us to use it (down the hall through those doors to the right). Which another guest told us that elevator has been broken all week and not been fixed. We didn’t know there was a second elevator, but only to find out after I checked out (same day). We were on the third floor. I had bad knees and a bad hip and wasn’t going to climb 3 floors up everyday (booked for a week stay). The stairs were dirty and broken and falling apart. The overall front desk rep was nice but it felt like the property was falling apart and felt unsafe.

Family_with_children

2/10

Poor

16 Mar 2026

Brittany

Place was filthy infested with roaches the remote to tv did not work the light sockets were broken it was loud lots of people roaming around outside kept me up all night we checked out early and still had 3 more nights to stay because it was so bad there and I booked through Expedia so of course the hotel told Expedia they had no record of me checking out early and would not offer no refund

Family_with_children

4/10

Poor

13 Mar 2026

Francisco V

Toilet did not work properly. Iron was broken. Bathroom door would not close. Keys deactivated

2/10

Poor

10 Mar 2026

Raymond

no ice since Jan. .1 elevator doesn't work since Feb. People smoke pot in the stair wells. Owners are sucking this place dry.

Self

2/10

Poor

10 Mar 2026

Raymond

did not use

Self

4/10

Poor

09 Mar 2026

Mark

Place was so dirty I did not want to touch anything

Self

4/10

Poor

09 Mar 2026

Sara

floors are dirty . old trash from past guest behind / under furniture, found a opened roach egg casing and a dead roach . an both nights we were there they had a huge loud party down stairs blairing music til 2 am while we are trying to sleep

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Peter

The whole place needs a good scrubbing and a paint job. Equipment in the gym outdated and mostly broken and unusable. Elevator didn’t work. Too much noise from the pool after midnight.
Very poor breakfast choices. On the plus side. Lots of parking.

Self

10/10

Exceptional

08 Mar 2026

Svetlana

Executive building is great

4/10

Poor

08 Mar 2026

Robert

Terrible customer service! On a personal phone call and ignoring customers. Several staff members behind counter but not willing to assist customers. Told to stand in line. No curtains only blinds so room never got dark! Out of coffee, no bowls for cereal. Would not recommend to anyone!!!!

Partner

4/10

Poor

08 Mar 2026

Holly

Not kept up, room was dirty, couldn’t even use the shower it was so nasty, elevator broken, breakfast was a joke

Family_with_children

8/10

Excellent

04 Mar 2026

Latoya

Did not go to the gym the AC did work. They just need to remodel a bathroom.

6/10

Pleasant

02 Mar 2026

Christian I.

Where to begin. The hallways, stairwell, elevator, and our room were consistently dirty. There was visible mold on the walls and door frames. The pool was full of debris — we didn’t go near it.
Housekeeping never once came to our room during three nights. When we asked for fresh towels, they handed us pool towels. That says it all.
The “breakfast included” turned out to be a snack bar with coffee, bread, and yogurt — nothing more.
To top it off, we were denied entry at check-in due to a reservation error on their end and nearly got stranded outside the hotel.
The AC was noisy, the TV ancient, and the overall feel of the place is long overdue for a refresh.
There is potential here, but until cleanliness, housekeeping, and basic guest services are taken seriously, I cannot recommend this property.

Friends_and_family Friends

4/10

Poor

02 Mar 2026

Jordan

Pull out couch in the room was broken so we couldn’t sleep on it the first night but they did replace it the next day. Not the cleanest place but you get what you pay for so I won’t complain there. Where I have an issue is when somehow i accidentally got checked out of my 3 night stay after one night and the gm called me yelling at me like it was my fault. Ruined a whole day of our vacation because we had t come all the way back to get it sorted out. The man who helped me was very nice and helpful. The gm could take a lesson from his customer service skills because the issue was completely on their end.

Family_with_children

2/10

Poor

02 Mar 2026

Chris

The room was disgusting, rust, leaking faucets, had to stand in the tub to close the bathroom door. Elevator broken, stairs crumbly and missing treads, room key system was trash.

Family

6/10

Pleasant

01 Mar 2026

Stratton

Believe it or not the temp and room condition wasn't bad. AC system got the room to ideal temperature in an hour. Shower------while crude in appearance, was comfy. Bed was VERY comfortable

Self

2/10

Poor

01 Mar 2026

mark

Staff was very nice but the property and room were worn out, dirty and unsafe. We xould not stay and request a full refund.

Partner

6/10

Pleasant

01 Mar 2026

Grace

Bed Cozy and clean but so much odd and could hear through the door like it was paper and could see light coming in the windows incredibly broad there was no actual curtain, so there was lots of gaps. You could see right into the room. My bagel was nice, but my key card locked me out and other people definitely understaffed, which is sad but people were doing their best.

Friends_and_family Family

4/10

Poor

26 Feb 2026

Christine

This is a last resort hotel. People partying all night,drunk and high.They appear to live there. Tv and internet don't work. Elevator doesn't work. Door not secure. Just pay more and go elsewhere.

Friends_and_family Family

2/10

Poor

25 Feb 2026

Hugo

Room and hotel not what is pictured got a full refund

Partner

4/10

Poor

23 Feb 2026

Paramvr

Too many long stay customers here. Not ideal for someone looking for short comfortable stay with family. I had to change my room 2 times, 1st time leak from ceiling and had water all over my bed, second room they transferred me to had problem with AC not working and water from the tap in tub was constantly running. Breakfast was very poor quality just bread slices and bagels. No omelette, eggs, waffles, bananas or juice.

Self

10/10

Exceptional

23 Feb 2026

travis

Clean room, nice bed, need extra blanket on bed

Partner

6/10

Pleasant

23 Feb 2026

Deanna

I will start off by saying, I gave this hotel 2 stars based off the inconvenience of the hotel and the lack of notifying customer before booking that the hotel did not have an elevator in use. I have a bad hip and getting the 4th floor with no elevator was not ideal. Also, the room door barely closed and when it did it was so hard to open because it was getting jammed. The room itself was okay. It wasn’t the best looking but it smelled good when we walked in. The AC was on high and on the lowest setting and it only got cold during the early morning but not throughout the day. I did only see 1 small baby roach in the shower but I never saw another one the whole time.

2/10

Poor

22 Feb 2026

Heather

The room was nothing like the pictures, it was unsafe, dirty, beds were horrible

Friends_and_family Family

2/10

Poor

22 Feb 2026

Nanka

We stay with our family for one night and was the worst experience ever have! The room was very smelly outdated . The pool was super dirty and was dirty underwearand bottles of alcohol.

Family_with_children

6/10

Pleasant

21 Feb 2026

Lidia

Rooms were ok. No curtains. Hallway dirty. Elevator did not work and we were on 4th floor.

Partner

10/10

Exceptional

21 Feb 2026

Marvin

Best place to stay

Self

2/10

Poor

20 Feb 2026

Jonathan

filthy and reek of smoke. Door didn't close and bugs.

6/10

Pleasant

20 Feb 2026

Kathleen

Room smelled musty water drained slowly out of sink and faucet wouldn’t turn off in the shower so heard dripping water all night. If you like to party then this is your hotel people were outside by the pool to 4am talking and kids running up and down the hallway screaming. No quiet time rules. The pool itself was nice. The staff was friendly this is a kinda you pay for what you get so don’t expect much.

2/10

Poor

20 Feb 2026

Blair

The only thing nice about this place was the waterfall going into the pool. When I checked in. My shower did not even work. This place needs to be renovated. And brought up-to-date. I would not recommend it to anyone.

Self

2/10

Poor

20 Feb 2026

Marjarie

The hotel's pictures did not accurately depict its rundown condition. We were informed that rooms with a pool view had been renovated and were in optimal condition, which raises concerns about the state of the other rooms. We found it necessary to purchase Lysol wipes from Walgreens to sanitize the room. The floors were in such poor condition that we had to wear shoes at all times to prevent our feet from becoming dirty. While the bed was comfortable, the staff was friendly, no bugs in our room, no ice machine, breakfast was bagels or toast (free & better than nothing) I would not recommend staying at this hotel.

Partner

10/10

Exceptional

19 Feb 2026

Jessica

Good

2/10

Poor

19 Feb 2026

Matthew

Predatory non refundable bookings, if services are not rendered then fees are not required. It cost them nothing for an unintentional booking, or change of plans. To make it a business policy of taking money without providing anything should be illegal.

Business_and_leisure

2/10

Poor

19 Feb 2026

Diane

Even

2/10

Poor

19 Feb 2026

Jody

Not a good experience, expedia wont let me use the words which truly would explain my experience. Honestly didn't want to open the door it was so filthy. Waiting for a refund. Shady people hanging around in parking lot. Staff looked like I was from outer space when I immediately went back to front desk asking for a refund! Of course they said id have to take that up w Expedia. Expedia says they will need to approve. Wish I could add the photos! GROSSSSSSS

Partner

2/10

Poor

19 Feb 2026

Katrina

I would like a full refund.Rh The room smelled of cigarettes and urine. The dresser was missing drawers which I have photos of plus the room was supposed to be pool view which was down the hall from the pool. What topped the whole experience a complete horrific ordeal my husband had bites in his left leg likely from the bed. We made reservations for two rooms and they canceled one room with notifying us. We originally reserved 3 nights and stayed on night checking out early. When I complained they would not give me any information on ownership and the manager refused to speak with me.

Leisure Family

2/10

Poor

19 Feb 2026

Jennifer

Our prepaid booking was denied due to the hotel being \"overbooked', as the front desk agent claimed. I feel this is grossly false because the parking lot was empty and it was a Tuesday night. Horrible experience.

Family_with_children

2/10

Poor

18 Feb 2026

Kierra

When I arrived, they were canceling people’s reservations because they overbooked. They didn’t even notify guests. Guests were calling and showing up and being informed they didn’t have a room. Luckily we had secured a room as we drove 9 hours to get there. Multiple exposed portions of the wall were in the room. The breakfast bar was messy and beyond unkempt. We tried for two nights to get towels and couldn’t get any. The staff was rude to some of the guests and it seemed like every time we came to the lobby there was a guest there complaining or asking for a refund. It was a chaotic, stressful, and rarely pleasant stay.

Family_with_children

6/10

Pleasant

18 Feb 2026

Kelli

first impression not good. 1 guy doing it all by himself, looked overwhelmed and another guy showed up. attire was not professional at all, the property was very out dated and smelled. But the opal suite was nice. Although it wasn't cleaned very well, I had my own cleaning supplies. The kitchen had nothing at all, no soap, sponge, dishes, silverware or cups. The door in the kitchen area did not have a lock luckily I used the bar to lock it otherwise it would of just been open. the handle looked as if the lock had been tampered with or broken. and did not take the keycard to open. Carpets need a good cleaning throughout the building.

Partner

2/10

Poor

18 Feb 2026

Kelly

My stay was cancelled about four hours after booking “due to an unforeseen overbooking situation.” Unfortunately, this left me without accommodations as everything in the area was sold out.

Self