Name: Residence Inn Orlando Altamonte Springs/Maitland
Address: 270 Douglas Ave, 270, Altamonte Springs, 32714, US

2/10

Poor

29 Jul 2026

George

This was a terrible traveling experience at this hotel

Business

2/10

Poor

27 Jul 2026

Fanita

This hotel looks nothing like a Residence Inn by Marriott. Nothing is updated and the furniture in the room is dirty, no silverware, staffing isn’t adequate for a hotel establishment!! So disappointed!!

10/10

Exceptional

26 Jul 2026

Edward M.

Nice property lots if trees room was clean we had a good stay

10/10

Exceptional

20 Jul 2026

Thomas

The place was great. The breakfast was good and the 2 staff members that exceeded our expectations were Natasha and Karen. They were excellent.

Partner

8/10

Excellent

06 Jul 2026

Chakari

The rooms appear better online than in person. I had to switch rooms because my first room had a hole in the ceiling and it reeked of mildew. The second room still had a small stitch of mildew but not so much. They charged for parking which is so wild to me when hotels do that. But the staff was really nice and friendly. Also, on the pictures it appears to have washer and dryers in rooms but they don't. Maybe I just looked at the photos wrong.

Family_with_children

10/10

Exceptional

01 Jul 2026

Tamilselvan

Its one of the few left in old style Residence Inn properties. Its old but maintained well.

Family

6/10

Pleasant

29 Jun 2026

Rhanjill

Okay

2/10

Poor

27 Jun 2026

Wayne

I have never been so disappointed with a Marriott property. The first unit they tried to put us in the front door would not open. We were moved to a different unit that was no better. Had dead bugs laying around and had a pungent smell of mold throughout. Housekeeping did very little. Barely made the bed, just threw the blankets over the sheet at the bottom of the bed. Pool was not in service. Fortunately my wife was only staying at night while I was in the hospital just down the road. She spent 4 nights there and all her things smell like mold now. This is a terrible place to stay. I should have gone somewhere else! But the no refund thing, wife decided to just stick it out for the time I was in the hospital. You should be ashamed Marriott!

Friends_and_family Family

2/10

Poor

22 Jun 2026

Cameron

I would not recommend choosing this property for your stay. It was run down and dirty and not at all what we were expecting. We cut our stay short.

Family

10/10

Exceptional

17 Jun 2026

Jenni

An overall great experience. Great location, love the layout of the suites, plenty of room, quiet, blackout curtains! Thank you! Had a great sleep, beds and pillows were super comfy, and the staff were all very kind and helpful.

Partner

6/10

Pleasant

16 Jun 2026

DEBRA

The room was relatively clean, but VERY dated (carpets need replacing, stained lamp shade, kitchen cabinets a bit beat up, etc. Also, while the pics of the room showed 2 queen beds side by side, we were provided a 2-story room with 1 bedroom on one floor and the 2nd bedroom on the 2nd. The 2nd story was substantially warmer than the 1st. I feel this should have been disclosed upon check-in and asked if this arrangement would work.

Family

4/10

Poor

14 Jun 2026

Susan

The TV in my room didn't work and the carpet near the bathroom was soaking wet. Room smelled musty/moldy

Self

2/10

Poor

14 Jun 2026

perlita

This place looks clean online but it is dirty we rented a room for 4 and they did not have extra blankets for the couch sleepers not to mention how dirty it was very disappointing

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Gerard

Not any place is perfect. However, nothing to write poorly of. If your physically unable or have a disability, make sure to get the lower level portion of the accomodations; My knee is less than it once was. Otherwise, glad to have satisfactory reservations for the weekend. Many other locations haven't any vacancy at all. So book early.
See ya nexttime

Family

10/10

Exceptional

10 Jun 2026

Jeffrey

I have to admit.It was one of the nicest places I've ever stayed in.Everything was so clean.It was better than staying at my own home

6/10

Pleasant

08 Jun 2026

amy

The room was dated. It was clean. The amenities are not real convenient if your room is at the opposite end of the property.

Family

4/10

Poor

05 Jun 2026

Alain

Microwave rolling wheel broken. Television had no service and had to call maintenance. Property shows signs of wear and lack of care. Room internet for gaming console was not compatible. Price did not match quality.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Jeffrey

It was the nicest room I have stayed in in very long while the staff would awesome day with everything you need, it was immaculate I cannot say enough good things about this place.I should keep my mouth shut , so I keep it a secret

Pet

4/10

Poor

04 Jun 2026

Brittany

“Suites” are very old and run down. Room has a musty, gross smell. Carpet was stained and the tub looked dirty. Breakfast was ok, ran out of waffle mix, hot food was barely tolerable. We made do with our room as we were only there for one night but will not be returning.

Family_with_children

8/10

Excellent

30 May 2026

Catherine

The breakfast was very good. I had to ask twice for clean towels and once for a trashbag. My fire alarm woke me up chirping because, it needed a new battery. When I requested someone look at it, the head engineer came right away and changed the battery. Not one time during my two week stay did they change my bedsheets? The front office staff were very friendly. The fact they're pet friendly helped a lot.
I checked out 2 days early but, I WAS charged for the two days I wasn't there. That part, I dont like.

Pet

2/10

Poor

26 May 2026

Marcelo

The room had no pots, pans, plates, silverware.
Our food was eaten by rodents

10/10

Exceptional

20 May 2026

Tabitha

This place was amazing I enjoyed staying here.

Partner

6/10

Pleasant

17 May 2026

Simone

The 2 bedroom suite was clean, however, is in desperate need of an upgrade. Water pressure not great. Carpeting looks old and dated. Bed was comfortable. The breakfast buffet was very nice, well stocked and clean. The staff was also very courteous and friendly.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Dian

The room was clean and the staff was very friendly and accommodating. They even gave us an umbrella to get to our car because it was pouring outside.

Partner

4/10

Poor

08 May 2026

Robert

If you don't have something nice to say they're gonna trespass you.

Friends

4/10

Poor

06 May 2026

Bayardo R

Need a lot of update

Partner

4/10

Poor

30 Apr 2026

Allyson

We were very surprised this was a Marriott property. It was like staying at an old apartment building that had been turned into a hotel. Terrible building and grounds conditions dirt snd trash everywhere. The room was very old and outdated uncomfortable to stay in. Would never stay here again!

Family

4/10

Poor

28 Apr 2026

Susan

Our phone never worked the whole time even though I reported it to the desk clerk upon arrival. Our TV didn't work and I had to call again. The bathroom was dirty and the sofa sleeper was all bent up and my husband couldn't sleep. They have a good breakfast and the staff were very nice but the property needs attention.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Thomasina

The staff was very friendly and helpful. I love the space of the room. The property was just old and you can tell from outside.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Adrian

Studio/loft was great. Sofa bed was Barry stained but other than that was great and very spacious

Family_with_children

10/10

Exceptional

19 Apr 2026

Marielle

The room was beautiful and very well cleaned. The staff were nice and understanding. Breakfast was GREAT! Overall this is a wonderful place to stay.

Family_with_children

10/10

Exceptional

03 Apr 2026

Patrice

Yes and yes

8/10

Excellent

02 Apr 2026

Bryan

I did not have any of the breakfast options however, the only thing that put me off

8/10

Excellent

29 Mar 2026

Sherry

Staff were very friendly. Breakfast was very delicious.
Upon arrival we realized we didn't have any towels.
The room could stand renovation.
Overall we had a pleasant stay.

Partner

2/10

Poor

15 Mar 2026

Kendrick

We late checked in just after 11pm est. I went to confirm that I had contacted the front desk and had advised that our children had found their beds had blood on the sheets. We had been up over 16 hours. My children are tired it is after midnight. I had been 22 hours up at that point from travel (drive)So at first I was sleeping on the couch (lysol sprayed)in my clothes and my wife as well as two big kids are sleeping in the one bed downstairs (lysol sprayed). This room is filthy blood, mold, rust, and dust. (pictures and videos taken), the faucets leak, electric sockets don't work, and the cold water doesn't work in the upstairs bathroom. You can't shower there unless you want to be burned. I called to the front desk and requested to have my money returned. I was advised that it would be returned to me for this stay (recorded call).

Afterwards I used the Expedia messaging app for support to confirm my refund. I was documenting the issues for a wasted 40 mins of mostly delay holds extending the wait times.I was then told by Expedia that I wpuld need to speak with the hotel manager who doesn't arrive to mid morning! The app is blocking me from posting the pictures.THE PEN IS MIGHTIER THAN THE SWORD!!!

Family_with_children

10/10

Exceptional

13 Mar 2026

Patrice

Yes

6/10

Pleasant

09 Mar 2026

LINDA I

TID fee per day was unexpected. Pool is small. Carpeting is old and musty smelling. Parking fee is outrageous. Bed was comfortable and a/c was good. No phones in the rooms to make requests.

Family_with_children

6/10

Pleasant

08 Mar 2026

Marissa

Breakfast was ok, clean room.

Family_with_children

4/10

Poor

27 Feb 2026

PIER

Musty smell, very old looking showers, sink plug wasn’t working and broken lamp.

Self

8/10

Excellent

26 Feb 2026

Denise

Spacious room with nice kitchen.

Family

8/10

Excellent

18 Feb 2026

Joyce

Hotel is dated but clean. Needs brighter light bulbs. Our bed was very good. Staff very accommodating.

2/10

Poor

12 Feb 2026

Keilan

The room was in very very poor condition it disguised me and make me sick . I had to ask to ge transfer to another room that was slightly better but in poor condition sofa , walls were stained and damage . I couldn’t leave even though I wanted to because they would not give a a refund and I would have also loose the $200 dollars they hold on my account which btw does not gets returned until after 35 days which is a very very long time . In my life I would want to go back there

Business_and_leisure Self

4/10

Poor

12 Feb 2026

Larry

Room is in need of updating. I was so looking forward to staying at a residence Inn but was so disappointed. I wouldn't recommmend anyone to stay here.

Friends_and_family Family

6/10

Pleasant

10 Feb 2026

JEFFREY

Room is in fair condition, but I had a funky odor from the carpet

4/10

Poor

08 Feb 2026

daniel

Staff was nice but the property is old and dated, some bugs in the room (roaches) moldy smell, walls need painting, holes in trim, carpet should be replaced looks like a bug was killed with a shoe and walls were not cleaned. Mentioned this to staff and they didn't seem surprised, couldn't find another room at 7pm so had to tough it out.

Business_and_leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Raymond

Large suite and full kitchen - though there was no frying pan, only 1 fork, only 3 knives and 3 (damaged) spoons.

Business_and_leisure Family_with_children

4/10

Poor

26 Jan 2026

Kevin

The staff was fine but the facilities are outdated worn and great need of renovation. My door to my room wouldn't even lock. I had to put the inside lock on and keep my gun by my bedside so in case someone broke in I wouldn't be assaulted.

Business_and_leisure Self

4/10

Poor

26 Jan 2026

Michelle

The layout of this hotel is not safe.

6/10

Pleasant

23 Jan 2026

Cheryl

The staff was courteous. The hotel looked like an old apartment complex. You had to walk around through a dark landscaped square and then carry your suitcase up the outside stairs to get to your room. The tub did not drain, and there was mold on the caulk.

Self

8/10

Excellent

23 Jan 2026

Holly

Clean and spacious room, comfortable bed/pillows, nice towels, hot water.

Business

4/10

Poor

19 Jan 2026

Edwin

The staff was very good, and the breakfast was okay. But the property is not well maintained. The room was not clean. This place needs some serious attention both in the rooms and on the grounds outside.

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Dorothy

There was one hand towel, no bath mat, no hair dryer and a spider in the shower. I’m staying at La Quinta Inn in Naples today and it is a major upgrade. I was really surprised at the quality of the room at Residence Inn.

4/10

Poor

18 Jan 2026

Cynthia

Very old room, smelled bad- very musty, phone in room didn't work. Main problem we were on the first floor and the people above us were wslking around at 3 AM.

Friends_and_family Friends

6/10

Pleasant

13 Jan 2026

ANTHONY

When in Orlando this where we always choose to stay.. This unit came with a full kitchen.. Only spoons & knives were provided,1 glass & 1 wine glass.. Disappointing

Partner

2/10

Poor

05 Jan 2026

priscila

Horrible experience

6/10

Pleasant

01 Jan 2026

Concetta

Yes

6/10

Pleasant

31 Dec 2025

Arthur

Pros: quiet, clean, nice front desk people. Problems: absolutely NO cooking equipment of any kind...no pans, no spatulas, no strainer, nothing but a few plates and cups. We had to ask for pans to cook, and they gave us two beat up old pans. Why would someone rent a place with a full kitchen and then not cook? In addition, the place is aging and fraying around the edges. Pool is not heated. They only gave us two towels and we had to go to the desk to ask for more. Breakfast is fine, but nothing special. Same eggs and pork sausages every day. Bed was too soft for us, but that's a matter of taste. The additional $5 per day parking fee was just .... irritating. If it was downtown somewhere that might make sense.

Leisure Partner

2/10

Poor

30 Dec 2025

sreenivasa

Rooms are unhygienic and smell bad

4/10

Poor

30 Dec 2025

Jose

We stayed at the hotel for 3 days and 2 nights and overall, the place looked like it needed a renovation. The sofa bed was comfortable but pretty springy. In the shower, the bottom of the bathtub looked like it hadn’t been cleaned for a while. The charging spot by the sink didn’t work, and I had to do my hair next to the bed, which wasn’t really practical. On the second night I found a cockroach by the bathroom door, which had never happened in my experience with hotels. I will say that the staff was very helpful and accommodated our needs. But the only lace didn’t really look like the picture of online. If you’re honestly just going to stay there to sleep at night, then it’s okay, but if you’re going to stay a long time, I would say to think about it.

Leisure Family

2/10

Poor

30 Dec 2025

kisahy

The rooms are outdated. The manager (short Asianooking lady) is rude and tried to get loud with me in front of other customers, after she admitted the pull out sofa in my room was broken and they have been asking corporate for things that they are not getting, and even showed me a list of things. She refused to switch my room, and expected my son to sleep sitting in a chair the entire weekend because they only have one maintenance guy that wasn't there. Instead of her switching the room she refunded my day and told me I could go somewhere else (referenced me to go to the Extended Stay at Summit Tower). They had a Christmas party in the dining area for guest and didn't bother to think about the homeless families and children living there.

Leisure Family

6/10

Pleasant

29 Dec 2025

John

Room was ok, outdated totally, smell like humidity and dark ( not enough ilumination). Staff was good and breakfast too

Leisure Family_with_children

2/10

Poor

28 Dec 2025

Irma

The room it smelled like mildew , your outside had people smoking and made it look very run down ! Did not stay

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Prabha

Room was ok. I liked it that there was a separate kitchen, although there were almost no kitchen utilities. I did not cook so I did not miss it, but having glasses/cups and some big plates would be nice.
If you need internet, do not make a reservation here. Internet in building 15 was terrible!!!! The reception lady told me to call a 1-800 nummer if I had internet problems. I could not believe it!!!!
After 5 days I finally found a place in the room where I could sit and connect my laptop to the internet.
I had booked a 10 night stay there because it was conveniently located (near the Sanlando park for tennis camp) but because of the poor internet I cut it short to 6 nights. They wanted me to swith rooms but since they could not guarantee that the internet in that room would be ok, I just declined and left.

Leisure Family

2/10

Poor

27 Dec 2025

Nasar

Room was bad, fill with odor, sofa bed didn’t have bedsheets, no pillows or blankets. Mattress has patches of mold. Bathtub has mold. Didn’t expect this kind of experience from a big name as big as Marriott.

Leisure Family

4/10

Poor

27 Dec 2025

Nikhil

Good : Bed was comfortable, shower was hot and water pressure was good, Front desk person
Bad: Front desk management only one person managing a long line, no pillows for guest limited blankets for kids , no internet, walls are flimsy can hear people walking above floors, frozen bagels, not worth the price

It is residence inn by Marriott not keeping the standards of Marriott but more like extended stay

Leisure Family

10/10

Exceptional

24 Dec 2025

Dannie

Clean

6/10

Pleasant

22 Dec 2025

Mary

Didn’t eat breakfast. The carpets were old and needed stretching or replacing. The toilet was very low to the floor. Been staying at this hotel for years but this is my last time. Hasn’t been updated in years.

Friends_and_family Family

6/10

Pleasant

18 Dec 2025

ROGER

Some of the staff need training. A lot of training. One example is one of the check in clerks deceived me when I brought up the issue of I could not get into my room something was wrong with the latch on the door. He said I must be doing it wrong. I asked for another room. The new room was right next door and during my stay I saw 2 or 3 new tenants have the same trouble. I don't like to be lied to. I guess he was trained to lie by management. I can't imagine he came up with the idea himself. Some of the rooms are next thebasketball court. They can borrow a basketball from the office and are allowed to play until 10 pm. That was unplesant. It got very loud.

10/10

Exceptional

11 Dec 2025

Richard

Clean and neat

2/10

Poor

06 Dec 2025

Esther

Was not able to check in on the first day, room was automatically resold even though I had booked for two days. I never even stayed here.

4/10

Poor

06 Dec 2025

Pierre

The space was large and accommodating, the A/C was nice and cold, and the beds were firm and comfortable, but the furniture was old and worn, the decor was dated, and the unit was not very clean. There was a lot of dust, there were toothpaste stains on the cabinet in the bathroom, dirty smudges on the door entryways and kitchen wall, there was a burn hole in the sofa cushion, and the whole unit smelled of cigarette smoke. The telephone did not work, the toilet was very low, while the water level in the bowl was too high, and the water temperature in the downstairs bath ranged from very hot to scalding; there was no colder water to be had. The breakfast was very good, with lots of options. The daytime reception staff person could have been more friendly and professional. I was very surprised that the Marriott name was associated with this property, as it did not live up to my expectations of what the Marriott brand stands for and what I have experienced at other Marriott properties.

Leisure Family

6/10

Pleasant

01 Dec 2025

shannon

Room outdated and not clean

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Nicholas

Great

4/10

Poor

25 Nov 2025

Adolphus

Place is old. You might have to walk a block or two for the breakfast. Didn't want to roll that dice.

Self

6/10

Pleasant

22 Nov 2025

Laura

Room was somewhat dated. The rooms are dark and need updating.

Leisure Family

8/10

Excellent

18 Nov 2025

Neville

Yes

4/10

Poor

17 Nov 2025

Becky

Breakfast and check-in/check-out staff were friendly and accommodating, however our room was very old and need of updating. 2 out of the 3 TVS in our room were not working, bed and pillows were hard, did not have enough towels and bathroom mats. Neighbors were noisy, and our room smelled horribly of curry. We were there for 2 nights and the smell was still in our room by the time we checked out.

Leisure Family_with_children

2/10

Poor

16 Nov 2025

Ed

property is run down. Their equipment is missing pieces and parts maintenance said they don’t have the money to replace them and there’s not enough maids to clean up, vacuum and take proper care of the units so they rush through to get finished leaving dust dirt behind

4/10

Poor

16 Nov 2025

Cherina

The best part was the staff and the bed.
After that, the lamp was broken, the threshold between the kitchen and carpet was broken all the way across and was sharp, the bathroom fan sounded like a machine gun, the TV signal was pixelated 80% on every channel, the breakfast ABSOLUTELY SUCKED. The potatoes were hard and dried out.

Business Partner

10/10

Exceptional

16 Nov 2025

John

Very nice

2/10

Poor

13 Nov 2025

Marci

First off no elevators, no utensils, glasses, cups etc in kitchen. When delivered they dumped bags on the counter laughing and leaving without putting items away. NO balconies TV remotes didn’t work. The list goes on and on. NEVER stay here.

Business Family

10/10

Exceptional

09 Nov 2025

Bounsengthit

Good

10/10

Exceptional

09 Nov 2025

Makarios

Clean rooms breakfast

Partner

2/10

Poor

08 Nov 2025

Anthony

Terrible service rooms where dirty and the room smelled like mildew when I brought it to management’s attention. They gave me attitude like I was in the wrong for their establishment being subpar. Breakfast was a 2/10 overall rating 1

4/10

Poor

06 Nov 2025

Diana

The room looked clean but smelled old and moldy. I was not told that parking was $5 per night.

Business Self

8/10

Excellent

02 Nov 2025

roshawn

Everything was fine

8/10

Excellent

30 Oct 2025

Brian

The facility was very nice. Breakfast was good. The staff were nice. The room was clean but needs to be updated. The bathtub water faucet leaked, the furniture in the room needs to be replaced. We stayed a week and only had a change of fresh towels once. Called room service to have those towels changed out, but no one came to change out the towels.

Leisure Family

8/10

Excellent

29 Oct 2025

Tracey

The surroundings were clean and the breakfast always consisted of oatmeal with a variety of toppings as well as boiled eggs. Bagels, muffins, sliced bread. Biscuits freshly prepared waffles scrambled eggs sausages cereal fresh fruit coffee and juice.

Business_and_leisure Family

10/10

Exceptional

27 Oct 2025

michele

Was perfect accommodation for what i needed. Was in town on business for a week and the room was equivalent to a studio apartment. It had a full kitchen, was quiet. Bed was comfortable. Would definitely stay again!

Business

4/10

Poor

27 Oct 2025

Marcelo

The hotel was overbooked. We had booked a 2 queen size beds for our family of 4. When we got there they were out of it so we have to be accommodated in a King size bed with a rollout sofa bed. Very uncomfortable.
The bedroom was not in great shape and not so clean.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Gylwerd

Easy parking

Business_and_leisure Self

10/10

Exceptional

22 Oct 2025

Jameka

The room was a perfect selection for me and my family for our overnight stay. I will stay again

Leisure Family_with_children

10/10

Exceptional

21 Oct 2025

Evangeline

It’s ok good

Leisure Partner

8/10

Excellent

20 Oct 2025

David

It was very clean and comfortable I will definitely be back

Business

4/10

Poor

20 Oct 2025

Angel

Not a great experience

Room was smelly, Outdated, and noisy where I can hear everything from outside at anytime of the day. Shower faucet was leaking, fridge was loud and one light on the kitchen area was flickering.

Friends_and_family Family

4/10

Poor

20 Oct 2025

Judith

Pros: The bed and bedding were clean and comfortable. the bathroom vanity is spacious and there are plenty of mirrors.
Cons: The room was not well supplied with the items promised such as: no hair dryer, only 3 hangars, not enough towels,water cups, or coffee. No dish washing soap or bathroom hand soap. There was no remote for the tv. Requests for several of these items had to be made more than once.
Very disappointing, I would not recommend this property.

Leisure Family

10/10

Exceptional

19 Oct 2025

PERE

Staff very helpful room very comfortable

Leisure Family

8/10

Excellent

19 Oct 2025

Charlotte

Only stayed one night. This hotel is old, but the room was clean. It just shows wear and tear. The staff were so nice. After we checked out of our hotel, my husband couldn't find his watch. I called back to the hotel and the lady who answered the phone went the room, which fortunately was located next to the office. She did not fine the watch, but I felt that was really good customer service. We found his watch when we got home.

It is located in a quiet area. There is a Waffle House next to the hotel that you can walk to.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Angelita

The check in process was great was able to check in before the actual check in time. Front desk staff was great.
The room was clean. The only gripe I have with the room, the room had a slight musty smell, but took care of that with carpet cleaner. The tub wasn't really cleaned had to clean it myself. The pillows were horrible had to purchase pillows.
A few of the house keeping team were a bit rude, especially the men driving in the golf carts. When asking for fresh towels didn't get it, had to go to front desk to retrieve them after an hour of asking.
But other then those mini little hiccups, I would come back again.

Business_and_leisure Family

6/10

Pleasant

19 Oct 2025

Marilyn

It was mix of good service and low quality service.