Name: Hometowne Studios Orlando - Casselberry
Address: 210 North Oxford Rd, Casselberry, 32707, US

2/10

Poor

25 Jul 2026

Eunice

A/Cbarely works or if it does, it leaks and it side and inside the room; front desk dismisses complaints about à/c or missing trash barrels for room you are paying to rent. Manager running that dump then wants to charge your security deposit of $100 for 2 towels and a bed sheet , claiming blood stain were found (my 5 y o eating , no one bleed in said room) 🙄. Not family friendly nor safe. At night turns into the red light district with sketchy hooligans yet the manager doesn’t rectify that but wants to charge good, honest people staying for a few , à security deposit. À total joke snd gives beautiful , safe Casselberry a truly bad look.

10/10

Exceptional

18 Jul 2026

Aidan

Good time! Room was cleaned nicely and staff was extremely friendly. At one point around 3, I managed to lock myself outside of my room & the security guard was extremely helpful in helping me get access to my room again. I had a great stay and I’ll be back sometime soon!

Partner

2/10

Poor

16 Jul 2026

jenna

I stayed here at the toilet got clogged, and then the maintenance man came to unclog it and flooded the bathroom. Then, every hotel I’ve ever stayed at has let me keep my same room the next morning when I rebook. Not this one. They made me check out at 11 and re check in at 3… every other extended stay and even cheap dive hotels have let me pay per night instead of per week to stay in the same room. Horrid management

Partner

10/10

Exceptional

13 Jul 2026

Lacda

Great

2/10

Poor

04 Jul 2026

Sunda

The room was infested with roaches

Partner

6/10

Pleasant

03 Jul 2026

James

I originally booked the room for one night from Expedia and the following morning at 7 AM. I went to the office and asked if I could pay for another night and they told me because I booked through third-party that they were requiring me to check out at 11 and then come back and check in again at three. And in the meantime, I still haven’t got my deposit back so I can’t check in again because I don’t have the money for another deposit, I think it’s a ridiculous policy and it is just that a policy.. Make me leave for part of the day not be able to book a room again pay someone to clean the room when I could’ve just stayed there for a few hours and paid for another night.

Self

6/10

Pleasant

29 Jun 2026

Matt

I had a normal time at this property. It's advertised as a suites place, and there's a full, if small kitchen area in the room, but not a single pot, pan, or even coffee maker. No silverware to use on take-out food or anything like that.
The price was right but the amenities were lacking. Maybe it was just my room?

Self

2/10

Poor

27 Jun 2026

Ronald

No shampoo, no closet, no iron, no blow dryer

Partner

10/10

Exceptional

26 Jun 2026

Kristi

Clean room, spacious. Refrigerator/freezer, stovetop, microwave & cupboard storage. Plus small dining room table. Quiet & safe

Partner

6/10

Pleasant

23 Jun 2026

Bryant

Roaches but it's a very good price. The staff was very friendly and helpful

Self

6/10

Pleasant

20 Jun 2026

yajaira

Need more service better quality of services

Partner

6/10

Pleasant

18 Jun 2026

Carmen

Roaches and mold

Self

8/10

Excellent

15 Jun 2026

Kristi

Awesome rates, great staff, clesn room

Partner

8/10

Excellent

13 Jun 2026

Kristi

Excellent staff from front desk to maintenance, housekeeping & security.
The absolute best rates around !
The bugs have been showing up our last two visits. The room entrance doors are secure but all of them are “loose”, meaning theres almost a gap and doors do not shut all the way.
We had to change rooms due to the a/c unit leaking on interior of our room… however as soon as we made front desk aware, maintenance was knocking on our door to resolve the issue !

Partner

2/10

Poor

07 Jun 2026

Edson

A little bit more ahead, doing the maintenance in my case the toilet was not flushing well

Family

2/10

Poor

02 Jun 2026

Rene

no basic or standard toiletries supply. Only 1x2 soap is available, no toilet paper in the room, even staff can not provide. No disposable cup or coffee make, or water. Just a room to crash. Building is poorly maintained, room has an odor, like a storage unit. Overall assessment: terrible to poor, I do not recommend, unless you only want to crash and leave the next day

10/10

Exceptional

30 May 2026

Herve

My stay at Gates Hotel was absolutely wonderful. The atmosphere was beautiful, relaxing, and very welcoming from the moment I arrived. The staff was professional, friendly, and always ready to help with a smile.

The room was very clean, comfortable, and well maintained. I especially enjoyed the peaceful environment and the excellent customer service throughout my stay. The location was also very convenient, making it easy to enjoy the area.

Overall, I had a great experience and would definitely recommend Gates Hotel to anyone looking for comfort, quality, and a pleasant stay. I look forward to coming back again soon!

Partner

2/10

Poor

28 May 2026

Josue

No

Self

6/10

Pleasant

24 May 2026

Kristi

My husband & I stay here often. This hotel has the best rates around, hands down. Especially when you consider the cleanliness of the property & rooms. Also the knowledgable & friendly staff are to be dually noted here.
The kitchenette includes two burners for cooking, has cabinet space & the refrigerator/ freezer is a definite plus.
However our stay this time had its concerns. We had an air conditioning unit that did not cool. We did not rest well at all due to being very uncomfortably hot.
This is the first time we did notice some bugs of various kinds in our room & we were not pleased with this.
Otherwise all went very well.

Partner

10/10

Exceptional

23 May 2026

Ibrahima

Good.

10/10

Exceptional

12 May 2026

Kristi

Knowleable front desk staff, friendly. Clean spacious room. Quiet area on property and surrounding area however very close to dining, shopping. Unfortunately, we did have a very loud air-conditioning unit in our room when operated. Sounded like a jack hammer. I didn't advise front desk however.
Secret Lake Park is mentioned by the hotel as being close by so we took a short drive. It was beautiful. I recommend checking it out. After check out I realized I had lef5 something behind in the room. I sought out cleaning staff, was lucky enough to get supervisor/manager and she took great care of me. I believeher name is Sherri. TY to her. I was able to retrieve my item. Will definitely stay again.

Partner

2/10

Poor

07 May 2026

kevin

The desk clerk deleted my reservation on Expedia and told me it had not gone through yet. I had to call Expedia and wait 90 minutes before getting pregnant with resolved.

Self

10/10

Exceptional

07 May 2026

James

Good

2/10

Poor

06 May 2026

Lee

Bugs in room. Mattress ruined and needs replaced

10/10

Exceptional

05 May 2026

Kristi

From check in to the stay to checking out everything was seamless. Very clean property & our room was as well. Will definitely be going back

Partner

2/10

Poor

03 May 2026

Heather Renee

Crackhead motel, there were permanent indentations on the bed, smelled like mildew, we didn't even stay, we were told this was the VIP room, utter disgust

Partner

2/10

Poor

29 Apr 2026

WILLIAM

I didn’t like the smell of the room and the refrigerator and the rust around the refrigerator. There was rodents as roaches crawling on the walls. Hey baby not the road is but there was roaches. I woke up around three and one was in the bed almost on my baby overall, the bed was comfortable. AC was nice checking was excellent. Will I stay there again? No, I will not.

Family_with_children

10/10

Exceptional

26 Apr 2026

Richard

Good experience overall

Self

2/10

Poor

26 Apr 2026

Alexandra

Horrible very inhuman unprofessional person the Africa American tall security man whit out no valid reason quick me and my husband out @1 am in the morning threatening whit police and proceeded to tell his boss not to refund the rest of the days that I had already prior paid for not only did he proceeded to make allegations I have my lawyer and a lawsuit against them coming

Partner

6/10

Pleasant

26 Apr 2026

Deborah

No utensils in kitchen. No cup in bathroom

Self

2/10

Poor

09 Apr 2026

Alexandra

XK9

2/10

Poor

29 Mar 2026

Verified traveler

There were small roaches all around, when we got there our room was not ready.when I complain about the 2 hours late for our new room the lady in charge was very rude in front of other customers. The officer front office was locked all the time we have to stand up and know until someone will show up, this place is ridiculous, I am giving up on Expedia twice already very disappointed, last time was in Kissime/Orlando.
Parking was ok, but one of my hubcap was taken, we have to leave a day early due to those conditions, I hope I get a day refund.
The kitchen was bare, no even cups to drink water.

2/10

Poor

29 Mar 2026

Jamarious

There were roaches everywhere I should have requested a refund

2/10

Poor

29 Mar 2026

Anthony

Property was full of roaches, crawling around the whole room.We booked for 2 nights in different units and both still had roaches. Crawling everywhere
We have video proof of it as well

10/10

Exceptional

25 Mar 2026

Elise

Walking distance to several restaurants: Waffle House, Chick-Fil-A, Einstein Bagels, and more. For shopping, there's Old TIme Pottery, and a small strip mall close by. This was a one night stop for me, but is supposed to be for longer stays. Amenities are miniimal, housekeeping limited, but the place is clean and I felt safe. Probably the only slightly bothersome negative was that there is NO trashcan in the room. You had to take it to designated places on property. No place to even put your trash, no trash bag, so that was a bit awkward. Really?

Self

2/10

Poor

24 Mar 2026

Minnie

Roaches, giant craters in the bed and beat up appliances

Partner

2/10

Poor

21 Mar 2026

Jeremiah

The room was horrendous. The ac was moldy, the room door was bent like someone tried to break in. The shower head is moldy. The bathroom door you have to pull hard to get open. There was a reddish brown smear inside the bathroom (maybe blood?). There was no shampoo in the shower. The front desk lady was friendly, but she forgot my parking pass at check in. She called me later when I was in bed and said she put the pass on the car but it needs to be inside the car or it could be towed. The building is atrocious and I left as soon as possible in the morning. Would not stay here again. It’s not worth it.

Self

2/10

Poor

09 Mar 2026

Matei

I left that hotel after 3 hour and the fire alarm start and nobody was able to stop the system for a couple hours...

Family

2/10

Poor

08 Mar 2026

Pauli

Room smells like smoke, tub won't stop dripping, room areas are dirty, beds are sinking and uncomfortable. Will never stay here again

Family_with_children

4/10

Poor

07 Mar 2026

Deborah

The fire alarm was going off when I tried to go to my room and then it started early in the morning and went all morning long. When I was checking in there was a complaint that there was a snake in a toilet.

Self

2/10

Poor

03 Mar 2026

Raymond

They keep your deposit for no reason

Business

2/10

Poor

23 Feb 2026

Sharon

Gross! Cockroaches in the room. Lots of late night traffic through parking lot. Didnt feel safe at all. No one at front desk after 11 to address complaints.

Family_with_children

2/10

Poor

19 Feb 2026

Juan

It was a Roach infestation. Staff was courteous in helping me, but I had to check out earlier than expected. I was told I would get a refund, but was told that the room was in able to be canceled.

Self

2/10

Poor

18 Feb 2026

Maryuri

HORRIBLE NEVER STAY HERE

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Robert

A good cheap price. The room was fine.

Leisure Family_with_children

2/10

Poor

15 Feb 2026

Brandon

Roaches everywhere! They said they would refund just to get me to leave but then denied expedia refund. I will be giving 1 star on as may platforms as I can.

Leisure Friends

2/10

Poor

06 Feb 2026

Kevin

Dirty! Pubes in the shower...Sticky stuff on floor. NO trash cans at all?

Business

2/10

Poor

01 Feb 2026

Michael

Bed bugs!!! And lack of service!!! Had to pay for my full stay because no one was working the front desk. Absolute joke of a hotel and management. Don’t waster your time or money.

4/10

Poor

29 Jan 2026

Ernest

Roach infestation in the room! We paid for a non-smoking room and were placed in a terrible smoking room.

Friends_and_family Family

2/10

Poor

28 Jan 2026

Janny

Too many roaches everywhere, no housekeeping when you need it , the bad experience in my life was the staying at hometown,

4/10

Poor

24 Jan 2026

Michelle

Toilet clogged constantly, sink stopped up and room was crawling with roaches. By day 2 at least half a dozen roaches can be seen in the bathroom when you turn the lights on. By day 3 roaches were seen everywhere (

4/10

Poor

22 Jan 2026

Wade

Something about it felt sketchy. Door hard to open. Mattress lumpy. Hot water took forever to come on. I had to throw away a box of cookies because there was a bug in it. No garbage cans because they want you to take out your own garbage. You get what you pay for, I guess.

Leisure Self

10/10

Exceptional

07 Jan 2026

Elizabeth Ruth

Dirty bathroom bed was completely broken and sagging on both sides.

10/10

Exceptional

01 Jan 2026

Johnny

Kitchen not equipped but was stated in hotel notes. No surprise. HVAC worked well.

Self

10/10

Exceptional

16 Dec 2025

carlinda

Door handle was broke to my room . No toilet paper I my room. I had to go get it from the office . Overall it was a nice pleasant stay

10/10

Exceptional

13 Dec 2025

Aiden

Nice

2/10

Poor

12 Dec 2025

Christopher

Room had roaches, AC didn’t work or just never turned on the entire stay. Room had mildew smell.

Business

10/10

Exceptional

24 Nov 2025

Makael

I had an excellent stay at HomeTowne Studios by Red Roof Orlando – Casselberry. The room was clean, comfortable, and exactly what I needed. The staff was friendly, helpful, and made the check-in process super easy. The property felt safe and well-maintained, and the location was convenient with everything I needed nearby. Overall, I had a great experience and would definitely stay here again. Highly recommend!

Partner

10/10

Exceptional

22 Nov 2025

Yareimi

Everything

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2025

Elvin

Everything was clean. Excellent for a one nighter even better more than one night. I stayed one night and it was the lowest I found through kayak and through Expedia booked. I booked the night before so it was unique it did not have a price hike. Hopper was price hiking since I was booking the night before.

Leisure Self

2/10

Poor

10 Nov 2025

Tanyia

The cockroaches and the place was gross. No coffee or any ice buckets, plastic cups, or anything. Negative stars for this place

2/10

Poor

09 Nov 2025

James

Room was dirty, bathroom was gross, no toiletries. Actual cockroaches.

Business Self

2/10

Poor

08 Nov 2025

Timothy

Room is dirty, and worn out, saw several roaches to the point i was grossed out and wanted out asap could wait till morning to come.

Business

10/10

Exceptional

08 Nov 2025

Emiljon

A/c was loud and next to head on bed

2/10

Poor

01 Nov 2025

Christina

Immediate Check-Out Due to Unacceptable Conditions
We booked a stay at this hotel but, unfortunately, had to check out within 30 minutes of arrival.
The primary and most significant issue was the presence of multiple roaches in the room, which is an unacceptable violation of basic hygiene standards.
In addition to the pest problem, we experienced several other serious deficiencies during our brief time there:
• Fire Alarm: The fire alarm was continuously sounding, creating a disruptive and concerning environment.
• Amenities Failure: The advertised television services were entirely unavailable.
• Security Concerns: We observed suspicious activity outside the property that strongly suggested drug-related behavior, contributing to an overall feeling of insecurity.
The combination of significant cleanliness issues, facility failures, and safety concerns made our stay impossible. We urge management to address these severe issues immediately to ensure a safe and sanitary environment for all guests.

Leisure Partner

4/10

Poor

31 Oct 2025

Robert

Roaches every where, in the refrigerator's and in microwave, feces in the toilet when I arrived

Business Partner

4/10

Poor

28 Oct 2025

Nyota

Roaches

Business

4/10

Poor

26 Oct 2025

Don

The property was noisy, and the room smelled like mildew.

6/10

Pleasant

22 Oct 2025

Glen

Arriving after dark couldn't really tell what the office was.. Got to the room the latchlock was broken completely missing half of it, room was hot, it looked clean. Realized it was only surfaced clean as behind the door ,in front of the sink and all around the edge , a foot up completely fell there was roaches , which I did not notice until the following night, i didn't notice when I took my shoes off floor sticky.( informed office they came in with bleach to clean whilecwe were out. The air conditioning kicked on and off never really clued in the room.
I did let the staff know , and she informed me that i'm a third party that I should take it up with expedia(really wow)
The bed is firm love.The pillows had to ask for a fourth because.2 people don't like to share 3.

hotel was close to everything convenient a little bit noisy outside at night but seems safe.
Just very disappointed in the cleanliness
I do.Have pictures of the filth with roach

Leisure Partner

2/10

Poor

20 Oct 2025

Adam

There was roaches the door didn't lock the toilet didn't flush

Self

10/10

Exceptional

17 Oct 2025

Rodney

Good

Business

10/10

Exceptional

15 Oct 2025

Michael

This is not a high end hotel. Could be a little cleaner. Has some downsides to it. However it exceeded my expectations. I had low expectatioins based on the price and reviews. Will definately staynagainm

4/10

Poor

13 Oct 2025

Terry

Roaches

Safe

Self

10/10

Exceptional

12 Oct 2025

Roland

Roaches!

2/10

Poor

08 Oct 2025

David

I have stayed in well over 1000 hotels in ~80 countries. And this stay had many \"first's.\"

* first time ever there eas no soap, no gel, no nothing--not even a simple small bar of soap!

* There was no cup. No glass. Not even a simple plastic cup to get a drink of water from the tap. I had to drink water the old fashioned way--from my cupped hands.

* There was not even a cup of coffee in the morning. No for free, and not even for a tip. Nothing. Never even have I see that before.

I might as well just have slept in my car and washed up in a fast-food bathroom somewhere!!

What's next? Bring your own towels?

Sheesh! I really pity the young generation if this is the kind of serice they have in their future.

Business Self

10/10

Exceptional

05 Oct 2025

Joynelle

Great Stay

The staff are all very courteous and friendly. Check-in and check-out was quick and easy. The room had a comfortable queen-sized bed with a kitchenette for preparing meals on extended stays. The room was clean and the area quiet. I had a great stay.

Business

6/10

Pleasant

14 Sep 2025

Don

Yes

10/10

Exceptional

14 Sep 2025

Ashley

Clean, affordable, & convenient

Business Family_with_children

2/10

Poor

07 Sep 2025

Jessica

Yeah…..NO!!

Went to visit my daughter for College Family Weekend and horrible; once the lights went on the roaches scattered. There was what looked like blood dripped into the tub. The smell was ferocious. It took me 10 mins to run back to the office and get the heck out of dodge. Oh-and charged me a $100 deposit fee-I don’t know what in the room was worth $100. We went to Embassy Suites up the block and couldn’t be more satisfied.

Business

8/10

Excellent

25 Aug 2025

Billy R

It was close to my favorite restaurant

Business Self

2/10

Poor

13 Aug 2025

Kristina

Nothing

Business Self

10/10

Exceptional

12 Aug 2025

Donovan

Great price

10/10

Exceptional

08 Aug 2025

Jeremy

It wa nice quiet and fast

Business_and_leisure Family

6/10

Pleasant

03 Aug 2025

rachel

The location was convenient, not too bad

Convenient location to Winter Park and the mall. Across the street from hotel, many options to shop and eat.
Inside the room was a large refrigerator, a microwave, a stove, table.
Clean sheets, decent pillows. Clean towels. Clean bathroom.
Outside of the room was a bit sketchy. There was a lot of stuff going on and I won’t go into detail details.
A lot of shady people. A lot of shady activity.
The guy at the front desk was nice. Free parking.
The air conditioner worked, but it was loud. The TV worked and it was big. All the channels you need.

Business

4/10

Poor

01 Aug 2025

Patricia

I requested clean towels four times. On the fourth day, I was only given two.

2/10

Poor

28 Jul 2025

Tom

Ain's Staying Here Again

My door would not open, front desk says to jerk hard upward on door, you literally had to almost break your hand jerking upward. Made all my 3 occupants show their driver license to stay in room. Room smelled like bug spray, odor was bad, bathroom door splitting in half , when you shut the door it wouldn' open, and received a parking citation for backing my truck into the space, it does state that on the parking pass on bottom in small writing, the front desk should of stated that upon check in. Won't be staying here again and isn't worth the $65 night they charge, def a $40 night all day long

Business

10/10

Exceptional

21 Jul 2025

Jose

K

Leisure

4/10

Poor

11 Jul 2025

Kevin

Poor poor poor

The room was dirty. The tub stained and the toilet ran. Stains on the sheets as well. Very unpleasant experience.

Business

8/10

Excellent

04 Jul 2025

Josephine

Yes

Leisure Self

10/10

Exceptional

04 Jul 2025

Kedy

The room smell weird

Leisure Family

4/10

Poor

03 Jul 2025

Ian

Make this your last choice

Front desk staff very polite and attentive. That’s the best part of the hotel.
The rest … all rooms have a smoky scent, I had to request a room change but not a lot of difference. Didn’t feel very safe … I suggest only stay here if you have no other choice.

Partner

2/10

Poor

29 Jun 2025

Stephen

The AC was set at 68 but the temperature in the room was unbearable 78 degrees. My key stopped working after one night and had to get it fixed. There was no ice machine. They had a refrigerator and freezer but no ice cube trays. Very poor location compared to other Red Roof locations. Very disappointed

Leisure Self

2/10

Poor

29 Jun 2025

Benny

Tv doesn’t work no garbage can inside the room this horrible experience I never wanna rent there no more

10/10

Exceptional

26 Jun 2025

Josephine

Everything is at a walking distance

2/10

Poor

26 Jun 2025

Daniel

No toilet paper

Leisure Self

2/10

Poor

24 Jun 2025

Sandy

Toaches

Leisure Family_with_children

8/10

Excellent

23 Jun 2025

Jessica

NYC to Fl 17 hour straight drive

I was a little annoyed that the property did not accommodate early check in. They did not even attempt to help even though I expressed how tired I was from my long drive. The property was nice and well maintained. The room was clean and the water was nice and warm. I only stayed one night but would definitely stay again when in that area.

Partner

10/10

Exceptional

21 Jun 2025

Edwardo

Great location peaceful and quiet

Leisure Family

6/10

Pleasant

21 Jun 2025

Almeda

It's a place for us to not be in the heat once in awhile.