Name: Crowne Plaza Orlando Downtown
Address: 304 W Colonial Drive, Orlando, 32801, US

10/10

Exceptional

13 Jul 2026

Christina

Great stay! Shuttle is very convince and is in a great location.5 mins away from the Kia Center(in the car).You could actually walk if it wasn’t so hot lol

Maybe the hotel can add a towel rack in the bathroom for better usage especially when your staying a few days!

Family

10/10

Exceptional

12 Jul 2026

Joslyn

We stayed here for the Mantle Conference (check out Joshua Giles if you're unfamiliar).Wonderful stay at Crowne Plaza! Everyone was so nice and accommodating. The shuttle bus drivers, especially Raymond, were great. I appreciate the hotel offering two round the clock shuttles to transport us to and from the Kia Center for our conference. The daily fruit infused water was a nice added touch. Our rooms were made daily and Maria, the housekeeper, did great cleaning. The elevators are fast and it's great that they have 3
I hope to stay here again at next year's conference!

Friends

10/10

Exceptional

11 Jul 2026

Lavette

Not far maybe 7 minutes from the Kia Center. Beautiful lobby. Friendly front desk staff & especially the restaurant staff. They make the best Denver omelette. Fast service so you can catch the free shuttle bus right outside
the front door. The view outside my patio window was this huge lake.
Also the linens and towels were crisp white. Meticulous cleaning of the rooms. Super comfy. I’ll be back!!!!!

8/10

Excellent

09 Jul 2026

Ma Natalia

Clean room

Family

4/10

Poor

09 Jul 2026

Shohinur

Bad . At the midnight I’ve approached to a front desk to request a wake-up call in the early morning and the guy who was on a night shift - said it is alright. I asked if he knows my room number , or he can tell by my face . His response was rude - “ok give me your room number” , like i was forcing him to do his job. In the end there was no any wake-up call done and I almost missed my flight . I think this is disgusting attitude and poor performance from the receptionist.

Family

10/10

Exceptional

09 Jul 2026

Esmerlda

Great hotel! Will book again

Friends

10/10

Exceptional

02 Jul 2026

kacey

EVERYTHING WAS GREAT AND THE ROOM WAS CLEAN.

Partner

8/10

Excellent

01 Jul 2026

Gage

Clean rooms helpful staff

Partner

4/10

Poor

29 Jun 2026

Maria

The only reason im not giving exelente and I had a bad experience with my bed I woke up the very next day with to bug bites on my feet and leg and the last day 1 on my back but I didn't realize I have 3 bites on my back and 2 on my torso. I called the hotel to let them know about the bed bugs but all I got is thank you for letting us know . Everything was pleasant but who want to go home with bug bites now freaking out cleaning all my clothes even the clean one and my blankets that I take on my trips. I will recommend to check the bed before.

Friends

6/10

Pleasant

29 Jun 2026

Gangawati

Staff was very helpful and polite, rooms need a bit upgrade, the AC was right next to the bed and was making a lot of noise.

Partner

10/10

Exceptional

26 Jun 2026

Daniel

great experience.

Self

8/10

Excellent

25 Jun 2026

Zelanda

Clean room and great staff

Self

10/10

Exceptional

24 Jun 2026

Madeline

Lisa at the front desk was amazing

Friends

10/10

Exceptional

24 Jun 2026

Angelia

Staff were very nice and helpful. Our room was clean and comfy. Facility in general is well maintained. Would stay again.

Partner

10/10

Exceptional

23 Jun 2026

Frantz

This is a very nice hotel! Room was very clean as well as the property. The staff is amazing and would rerurn for a stay here, again.

Self

10/10

Exceptional

19 Jun 2026

Nery

Me gustó el lugar, solo que quedé en una noche por el concierto pero todo estaba impecable u todo el mundo fue muy servicial.

Friends

8/10

Excellent

18 Jun 2026

Brianna

Staff were awesome at this hotel! I booked this hotel specifically to have free shuttle access to the Kia Center arena. Overall, the stay was nice. The room appeared clean and tidy. My issues with the room involved the noise. We were able to hear the outside traffic very clearly, loud cars woke us up throughout the night, along with being able to hear people passing by in the hallway. I do not believe our room was connected to another room next door, I think our room was connected to an area accessible to staff. Someone in the morning was sneezing very loudly and the sound travelled easily to sound like it was in our room. Pillows appeared nice and fluffly, however, did not keep their shape and left us with sore necks the following day. I loved how awesome the shuttle staff was, shout out to Murray. He was great, he stated that the final call for the last shuttle after the concert was 1040PM, however, the concert let out around 1110PM and I figured I'd have to get an Uber. I called the phone number for the shuttle just to check and Murray answered right away and stated that he was still available to take us back to the hotel. Don't forget to tip the shuttle drivers, they are awesome staff who work hard to accommodate the hotel guests. Great people working here, if I were to go to another concert at the Kia Center in the future, I would choose this hotel again.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Michelle

Rooms were clean and comfortable

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Alante

We stayed the night for Noah Kahan’s concert. The front desk staff was beyond helpful. They signed us up for a free IHG membership so we could check in early to start getting ready. The hotel also had a complimentary shuttle to and from Kia center for the concert. It was so convenient and helpful.

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

Pang

Great place to stay if you're attending an event at the Kia Center. Their shuttle was super convenient.

Partner

6/10

Pleasant

18 Jun 2026

Alyson Snow

Our only real complaint was the difficulty controlling the shower - difficult to figure out and the water pressure was not good. Zero grab bars in the shower - very dangerous as water is soft and it got slippery inside of the shower. The bathroom itself is lovely - very clean but water came out underneath the door of the shower and made it very slippery when you exited. We used lots of towels to mop up the water. Staff was extremely kind and provided extra towels, tp per our request. The bed was so amazing and comfortable and pillows were wonderful. It would be a good idea to add a mirror in the bedroom to have another place for women to do their hair and make-up. The service was very good.

Friends_and_family Family

4/10

Poor

17 Jun 2026

Tianna

very clean but unfortunately, we didn’t have a great stay. the hotel room was very outdated. the balcony was closed due to safety reasons (understandable but also unfortunate) and the tv wasn’t a smart tv so we couldn’t watch any shows that we wanted. AND the power went out and we had to take a cold shower in the dark and walk up 8 flights of stairs to get to our room since the elevator wasn’t working. overall a 2/10 experience:(

Partner

8/10

Excellent

17 Jun 2026

Marlene

Room was clean and comfortable. Eggs made to order were plentiful and delicious.

Partner

10/10

Exceptional

14 Jun 2026

James

Clean room. Great food at restaurant. Near everything.

Self

8/10

Excellent

14 Jun 2026

Nelida

Breakfast

Partner

6/10

Pleasant

13 Jun 2026

Kendra

Stayed for a concert, room was clean, ordered a shot from the bar and it had bugs. So safe to say, I was definitely turned off from asking for anything else. I understand things happen but was expecting a bit more for the price of stay and cost of drinks at the bar.

10/10

Exceptional

12 Jun 2026

Nancy

The room was very clean. The staff were very friendly and helpful. The bar was reasonably priced.

Partner

10/10

Exceptional

11 Jun 2026

ANA

I had an excellent stay at this hotel. The property was clean, comfortable, and beautifully updated, with modern technology integrated throughout the common areas. My room was spacious, quiet, and offered a wonderful view of the lake, making it the perfect place to relax after a busy day.

What truly elevated the experience was the staff. Every employee I encountered was cheerful, welcoming, and genuinely helpful. The attention to detail was evident in the high-quality amenities, from the toiletries to the coffee provided in the room. Overall, the hotel delivered a first-class experience, and I would gladly stay here again.

Self

10/10

Exceptional

10 Jun 2026

Sheila

All staff were amazingly friendly and very helpful. Always greeted when you entered lobby or dining area. Valet staff always greeted you as you came and went from hotel. Housekeeping was always fast to respond to any needs we had. Pool & Hot tub were both relaxing and enjoyable area to be in. Exercise room was clean and well equipped with stair steppers, treadmills, hand weights & bench’s as well as other items for exercising. Centrally located to many stores & restaurants in the area.
I would recommend!

Family

10/10

Exceptional

04 Jun 2026

Jennifer

I absolutely loved the roll in shower! Because I am limited in my mobility it really helped to have a place where I could shower and still feel comfortable.

Partner

10/10

Exceptional

04 Jun 2026

Wendylyn

Great service!!

Self

10/10

Exceptional

02 Jun 2026

ROSA E

excellent

2/10

Poor

26 May 2026

Janice

We

10/10

Exceptional

25 May 2026

Wilbur

Everything was really nice.The staff and other employees

10/10

Exceptional

22 May 2026

Rebekah

We did not have breakfast. Appetizers and drinks in Bistro were very good. Service was excellent.

Partner

10/10

Exceptional

21 May 2026

Daniel

Great place to stay and relax. friendly staff

Self

10/10

Exceptional

21 May 2026

Carolyn

Location, location, location. My reason for staying there was because I was attending a function at the banquet hall and decided to stay the night. The banquet area was nice and clean. The sound equipment worked fine, the staff was excellent and they did not rush you. We all had a wonderful and relaxing atmosphere.I love that the property was located in a nice area and still not too loud, even though it was right next to I-4. It was minutes from Lake Eola, which we went and spent the afternoon at the park and enjoyed food, entertainment and quiet moments. The room was spacious for 2 people, the lobby area was clean and the breakfast was very good with plenty of options and the serving staff was excellent and very accommodating. I would definitely recommend this hotel and I would stay there again in the future.

Friends

8/10

Excellent

19 May 2026

Jasbir

Yes the breakfast was good with a reasonable number of choices

Family

10/10

Exceptional

18 May 2026

LUIZ

The hotel has impeccable service, and the cleanliness is also excellent.

10/10

Exceptional

18 May 2026

Kristi

bar was great! room was clean and comfy

Friends_and_family Family

10/10

Exceptional

13 May 2026

Roseann

Perfect overnight stay to go watch the Orlando Magic versus OKC basketball game

Family_with_children

10/10

Exceptional

12 May 2026

Gabriella

It was a bit pricey, but you get what you pay for. The rooms were nice and clean, and I appreciated not having the typical bright overhead lighting in my room. I would stay here again if I needed to be downtown Orlando. The staff was also very nice.

Partner

10/10

Exceptional

11 May 2026

Joanne

Property was very well kept and rooms were extremely clean. All the staff were very personable especially Crystal from the reception desk and Oscar in the breakfast/restaurant area. Overall really enjoyed staying here I have no complaints.

Partner

6/10

Pleasant

11 May 2026

Jarryn

The shuttle service was amazing and a big help to get us to rolling loud. and all of the staff were awesome but we did have one complaint about one staff member who was extremely rude
When he wanted to confront us about a noise complaint he made the situation worse instead of diffusing the situation. And the room seemed pretty clean other than the bathroom there was hairs on the shower head and the wall. Great hotel just need to make sure they clean that bathroom better

Partner

10/10

Exceptional

10 May 2026

Benoit

Super cool

8/10

Excellent

09 May 2026

ROBERTO

Breakfast was very good and the restaurant staff were really nice and friendly

Family

10/10

Exceptional

03 May 2026

Mark

Arrived early and couldn’t get us checked until 3, which was fine. Double rooms weren’t ready. $30 for valet parking, $25 self parking. Don’t use the restaurant. Room and bathroom was clean. No issues during the stay.

Family_with_children

10/10

Exceptional

30 Apr 2026

Irving

Everything was great for our short few days stay! Pool was small but did the job! Location was accessible for walking to downtown 10-15mins. We loved that!

Partner

8/10

Excellent

29 Apr 2026

Mariana

The room is very spacious, however it does feel a bit empty. Everything is clean but the hotel does look a bit outdated. The pool area is beautiful and the restaurant is great. The staff is super nice.

8/10

Excellent

29 Apr 2026

Jennifer

Rough start but overall good experience. We arrived at 2am and discovered that because we booked through a “third party” (Hotels.com) we could not separate the payment method for the deposit hold from the payment method used to pay for the room. So we had a $300 hold deducted from our debit card in addition to the cost of the stay, cutting into our travel budget unexpectedly (we wanted to use a credit card for the incidental deposit hold and pay for the room with the debit card). Ultimately not a big deal but it would have been nice to know this before getting there. Then we get to our room, which was clean overall but pull back the sheets and found a hair and what looked like black sock fuzz (?) all over the bottom sheet, like that sheet wasnt changed. So we told the front desk and they sent someone up with a huge stack of bedding linens, handed it to us and left. Hotel bedding is not like normal sheets, so we were left to figure out how to put the bed together by ourselves at 3am after travelling all day. Again, not the end of the world, but not ideal. The rest of the say was amazingly uneventful, staff was friendly and helpful, especially the shuttle crew and valets, they are awesome!

Partner

10/10

Exceptional

29 Apr 2026

Savannah

The bar / restaurant was perfect and so convenient. All the staff were pleasant and friendly. The hotel is in the perfect area and definitely a great stay!

Partner

10/10

Exceptional

28 Apr 2026

Lina

I liked it

Friends

6/10

Pleasant

28 Apr 2026

Brianna

Breakfast isnt free they add gratuity so no need tip extra. “Room service charge” is a tip theres two service charges on there they dont tell you. Ones a delivery the other is tip.

Room was fine nothing special not a whole lot of light in the room.

Friends

10/10

Exceptional

20 Apr 2026

Sofia

Great customer service! Clean rooms. Dinner was great at there restaurant.

Partner

10/10

Exceptional

18 Apr 2026

Renee

Everything was fine from the time we arrived the day before on a different reservation as we got there unexpectedly the day before. We just had the keys rekeyed and was good to go.
The room was very clean. It passed my cleaning test that I do at any stay with an A+ especially the bathroom.
Kyle at the front desk was fantastic and kudos to the dining staff.

Partner

10/10

Exceptional

17 Apr 2026

YUNIEL

Amazing good room clean clothes

8/10

Excellent

16 Apr 2026

Syerra

Clean room, internet was not easy to get into

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Ashley

Beautiful stay

10/10

Exceptional

15 Apr 2026

Claire

Great breakfast and very friendly staff

Partner

10/10

Exceptional

15 Apr 2026

Jessica

Our room was fantastic. The bathroom had enough space for me to do my hair and makeup comfortably and the hot water got super hot, which I love. The shower head has a few different settings and I love that each of them have great pressure.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

suzy

Clean friendly staff

10/10

Exceptional

14 Apr 2026

Timothy

Absolutely amazing!! Everyone was so welcoming and helpful! Will definitely be back!

10/10

Exceptional

14 Apr 2026

Jacquanta

The staff was so kind and accommodating. The rooms were beautiful and clean.

Partner

10/10

Exceptional

09 Apr 2026

DRAGOS

excellent reception staff

10/10

Exceptional

06 Apr 2026

Joan

Best service from when you arrive all the way to when you check out

Self

6/10

Pleasant

05 Apr 2026

Jessica

Everything was pretty good, the only downside was to find an alive insect on the wall, in the room.

10/10

Exceptional

04 Apr 2026

Francisco

We stayed one night at the Crowne Plaza Orlando. The room was clean. Oscar who runs the breakfast was amazing and very accomodating.

Partner

10/10

Exceptional

03 Apr 2026

Luisa

Room and breakfast were great!

Family_with_children

10/10

Exceptional

01 Apr 2026

Drew

Staff was so kind and courteous. Amazing breakfast. One of the best if not my best experience in a hotel, ever. Highly recommend!

10/10

Exceptional

01 Apr 2026

Valdir

Fast checkin…easy checkout…Breakfast normally and good

Family_with_children

6/10

Pleasant

31 Mar 2026

maureen

We had no water pressure at all. Just a dribble. Had to get right out so no morning showers c. We were hurrying to leave so no time to call front desk to have someone look at it. Also, Crowne should take advantage of Orlando Storm football games and run the shuttle at the end of game. We had to leave at halftime to catch the last one. Otherwise, all was goid

Partner

10/10

Exceptional

30 Mar 2026

Christina

We only stayed for one day, the staff were very friendly, amicable and helpful. Breakfast was amazing they had everything and checkout was fast and easy.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

irina

Very pleasant experience! Great and polite staff , very comfortable room suite . We came for the concert in Kia center and hotel provided a shuttle to and from the concert, which was a great convenience and greatly appreciated!

Family_with_children

10/10

Exceptional

29 Mar 2026

Rodolfo

The staff was very friendly. The room was very clean and the bed was comfortable! They provide a shuttle to the Kia center which saved us a walk to our concert which was great! This is now my go-to hotel moving forward!

Partner

8/10

Excellent

29 Mar 2026

Desiree

Very nice lobby and looked updated. The room was spacious but needing a few touch ups. A bit pricey for amenities considering we were in a hotel in front of a Salvation Army men’s facility. Surrounding area did not appear to be safe.

Family_with_children

10/10

Exceptional

28 Mar 2026

JANICE

Property is great but the parking is challenging. There is very limited room to turn around at check in. You have a self-park option but it is $25. Great shuttle service to Kia Center.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

ancizar

Great service. Good food at the restaurant and surprised they had shuttle service

Partner

6/10

Pleasant

26 Mar 2026

yo-gean

over priced buffet breakfast

Partner

10/10

Exceptional

24 Mar 2026

Jaime

Great hotel, we will definitely stay there again!

Partner

10/10

Exceptional

23 Mar 2026

moises

The area is not the best

10/10

Exceptional

23 Mar 2026

Suzan

Clean room, great staff, great location

Self

10/10

Exceptional

23 Mar 2026

Glenn

There was no shuttle from the airport which should have knocked down the score somewhat. In house restaurant was great.

Self

10/10

Exceptional

23 Mar 2026

Kelly

We were stranded in Orlando when our flight was canceled due to the weather. The staff was amazing and very helpful in such a stressful situation. The shuttle was also really convenient for us and CJ was very helpful with food suggestions. Overall everyone there made us feel at ease even though our vacation was extended. We were just bummed the hot tub was not working.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Charmay

Clan room, great staff 🙏 Great experience overall.

Family_with_children

10/10

Exceptional

21 Mar 2026

Renes

My stay was by the perfect! The staff did an awsome job. The included breakfast was very good and the valet parking staff did an awesome job servicing my parking needs. Awesome stay!

Friends_and_family Friends

6/10

Pleasant

20 Mar 2026

Don

The stay was a little rude. Except for the kitchen staff I wish I had caught his name but he was awesome. Property was ok and amenities for basic

Friends_and_family Family

4/10

Poor

20 Mar 2026

HALLIE

Breakfast is an additional 23$ per person for a basic cereal and juice breakfast you could buy at publix for 10$. The pool is not heated and is freezing and the hot tub is not functional, it was broken when we came and that is the selling point of why we came to this hotel.their parking fee is 150$ per vehicle per night and also their deposit is 75$ per night, which they will not tell you until check in. The bistro is almost 50$ per person and is very basic food. Save your money and go somewhere else.

Partner

2/10

Poor

20 Mar 2026

Micory

Terrible customer service bar staff was rude and I was overcharged 90$ on a meal that was 35$ I specifically left no tip because staff member “Maria” was very rude. Won’t be returning. Bed sheets were itchy

Business

6/10

Pleasant

19 Mar 2026

Laura

Hotel clean, not in a walkable area to downtown. Very noisy rooms I felt like I was sleeping under I4

Friends

10/10

Exceptional

18 Mar 2026

Allejandro

Middle of everything and away from I drive which is nice and it’s just a clean nice hotel worth every penny

10/10

Exceptional

18 Mar 2026

Reto

There were no luggage carts and if one has or wants to self park then we stood around the parking lot trying to find a cart.

8/10

Excellent

18 Mar 2026

Kylee

The food at the restaurant was surprisingly very good and our waitress for both the morning and evening were great !

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Lambrinos

Elevators were constantly not working properly.

10/10

Exceptional

17 Mar 2026

Alicia

Clean. Friendly staff.

Family_with_children

10/10

Exceptional

17 Mar 2026

WILLIAM

The front desk person was incredible helpful, We had a difficult situation because in Orlando a lot of flights were cancel for bad weather and they help us to get a room at 7:30 AM to take a rest

Family

10/10

Exceptional

17 Mar 2026

Kyle

Very clean nice accommodations staff was nice as well

10/10

Exceptional

16 Mar 2026

Carolin

We were unable to use the facilities provided as we already had pre planned activities, such as Disney World.
Beautiful inside and rooms are beautiful. Service is excellent.

Partner

10/10

Exceptional

13 Mar 2026

Isaac

Great!

8/10

Excellent

13 Mar 2026

Katrina

Very clean hotel great location for concert at Kia Center. We took the shuttle the hotel provided to the concert and then walked back to the hotel along with other concert goers. We also had a tasty dinner at the hotel before the concert which was very convenient as well.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Marci

We were in town for a basketball game, and this was a perfect hotel. The shuttle was great, clean rooms and we even used the pool. The staff was so friendly