Park Plaza Hotel

2/10

Poor

11 Jul 2026

erick

We arrived and the lights were not working, had to use our phones to get around the room. The entire night we heard drops and it turned out that the wall a/c unit was licking. Then we saw that the entire wall had moistures that been there a while. The balcony had no privacy from our neighbors and the shutters would not properly close to provide privacy. Overall horrible experience for the money we paid.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Carlos

The hotel is a gem

10/10

Exceptional

28 Jun 2026

Stephanie

Great location and character. Wonderful staff

Friends

10/10

Exceptional

27 Jun 2026

Daniel

1

10/10

Exceptional

23 Jun 2026

Sandra

THE HOTEL IS VERY UNIQUE. IT IS IN THE MIDDLE OF SHOPPING AND VERY GOOD RESTAURANTS.
THE STAFF IS VERY FRIENDLY AND HELPFUL
THE AIR CONDITION LEEKED ALL OF MY STAY.
I WOULD RETURN TO THE HOTEL ANOTHER TIME.

Self

8/10

Excellent

19 Jun 2026

Sarah

It was a great stay, just felt a little hot in the room. Would definitely stay there again though.

Self

2/10

Poor

17 Jun 2026

Nicky

Great location is the only positive thing I can really say about this hotel.

I understand the hotel is historic and that’s part of the reason we chose this property but like others have said it’s dirty and in need of deep clean/
Refresh.

We booked for 2 nights and left after the first. Reception didn’t seem that surprised when we told them the reasons we were leaving & they never offered us any refund (which I understand when the booking is not refundable) however when it’s down to the state of the place it shouldn’t be the case.

I wish I’d read the reviews on here before booking.

We paid for a balcony however be aware the balcony is one long balcony that runs past every upper room so no privacy as shared with everyone else and is generally not well kept!

The room is quirky nothing level etc and old fashioned which I like but the fact that it’s dirty and the bedding marked / dirty is inexcusable.

Windows dirty inside and out
Cobwebs on walls
Shutters that don’t stay shut

General maintenance - just laziness could be such a wonderful place.

Partner

8/10

Excellent

14 Jun 2026

Neil

Room clean air conditioner ok

Friends

10/10

Exceptional

12 Jun 2026

George

hotel close to shopping

Family

4/10

Poor

11 Jun 2026

Yanier

This hotel has a lot of charm and character, and the overall atmosphere is pleasant. However, the property could benefit from better maintenance and attention to detail. The towels in our room did not appear to be properly cleaned, which was disappointing. Additionally, there was no drinking water available anywhere on the property except for a small lemon-water station in the lobby near the coffee area.

With some improvements in housekeeping standards and guest amenities, this could be a much better experience. The hotel has great potential, but currently falls short in a few important areas.

Self

8/10

Excellent

02 Jun 2026

Richard

For the value the property is perfectly adequate. Staff was available if needed. The rooms are as quaint as they were when the hotel opened in the late ‘70’s. The location is the real asset of this hotel, you are right in the middle of all Winter Park activities.

Self

10/10

Exceptional

02 Jun 2026

Sarah

It was a lovely place and I’m definitely going to stay there again!

10/10

Exceptional

31 May 2026

manuel

loved the balcony and location!

Family

6/10

Pleasant

28 May 2026

joseph

Old hotel, small rooms with minimal amentities. We arrived a day early by mistake. My error. They, however, would not let us use our reservation the day we arrived even though they had the same room available and made us pay for an additional day. We stayed one night and had to pay for two.

Partner

2/10

Poor

26 May 2026

Sally

First time to book hotels.com.
Termites in room on bed.
Showed staff and they agreed it was termites.
They said they would credit one night.
More termites Saturday and Sunday.
Will not book with hotels.com.
Great location and nice staff but hotel very old.
No water in room, no safe and old elevator slow; carried large luggage up stairs.

Do not post and hope hotels.com does credit my account. No a person to complain but it was a dirty hotel.
So disappointed and not a happy customer.

Partner

6/10

Pleasant

26 May 2026

Milton

Great location, but very overpriced for what you get. Valet is parking is very misleading. When checking out was told it was too early for valet parking and told where my vehicle “should” be. 2 block walk in the dark at 5AM in a town I do t know is not what I expected for valet parking for which I was already charged. The desk attendant refused to remove the charge and was rude. To their credit, when I arrived home, I did call. They apologized and refunded one day of parking.

Partner

4/10

Poor

25 May 2026

Sarah

Nice staff, good air conditioning but other than that not much to write home about. Room furnishings looked like they were bought at a garage sale.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Meghan

Adorable quaint place

Partner

2/10

Poor

24 May 2026

William

The hotel is very old and noisy. They even supply ear plugs because of the noise. That could be overlooked. However the bedding stunk. Old sweaty smell that was disgusting. Bed was old and uncomfortable. Frankly they should burn all
Their bedding.

Partner

6/10

Pleasant

22 May 2026

David

This has always been one of our favorite places because of where it is.
The whole place needs TLC. Staff could not possibly be nicer. It is time for a small fridge in the rooms, … crucial nowadays.
Again, we love the place and love the staff.
It’s definitely time for a little updating

Family

10/10

Exceptional

19 May 2026

Viva

We had a wonderful time. It was Quaint, and charming. No it's not a Luxury resort. It old Florida. Great location. We want to go back. Local cuisine was excellent!

Friends_and_family Family

10/10

Exceptional

18 May 2026

Margaret

They only problem was that the bathroom was to small for my sister to easily use because she is in a wheelchair

Friends_and_family Family

4/10

Poor

14 May 2026

Michael

Aging hotel, train running past waking you up. Good aircon

Self

10/10

Exceptional

12 May 2026

Ana

This 104 year old hotel holds the most beautiful architectural and original design in excellent preservation ! Even the cute antique elevator. The fact that it’s in the historical Winter Park area it gives a sense of and enchanted village, train station mear the hotel picks up passengers near à beautiful garden clean street and landscaping . Very safe area to walk and visit all the cute shops and restaurants . Definitively will revisit in spring again .

Friends

10/10

Exceptional

27 Apr 2026

Susan

We loved this hotel- the ambiance was rustic and sweet. The staff really went out of their way to help and inform us. We were able to take our car from the valet guys as many times as we needed and they always brought it to us with a kind attitude. They have a fridge that they are willing to let you store items in and they would get us our items whenever we needed. Really great people who worked there. We'll come back!!

Friends

10/10

Exceptional

27 Apr 2026

Frederick

All the staff were amazing. They were very attentive and wanted to make sure you stay was the best. It could be very knowledgeable about the area made suggestions about restaurants and they were all good. The place is a beautiful old hotel.

Partner

10/10

Exceptional

25 Apr 2026

Wendy

Very helpful staff. Right in the middle of the historic district.

Partner

10/10

Exceptional

23 Apr 2026

Jessica

Unique, historic hotel with thoughtfully furnished rooms. Incredibly friendly and helpful front desk, fantastic location, highly recommended for a quintessential experience!

10/10

Exceptional

21 Apr 2026

ERIC

Excellent location! Across from Central Park. 24 hour parking available in the back of the hotel for $20. Easy walk to shops, restaurants and museums. Loved sitting outside on the balcony. Enjoyed the old world feel of the hotel room, which was spacious and comfortable. FYI no fridge, no microwave and no safe…which didn’t matter to us. The a/c was perfect for hot days and I was happy the floor was wood and not carpet.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Russell

Beautiful boutique hotel in downtown Winter Park. We enjoyed the balcony overlooking Park Street. Also the hotel is connected to a fantastic restaurant and pub. It’s a throwback to old Florida.

8/10

Excellent

21 Apr 2026

Roselle

Its my 3rd stay in this hotel bec irs located in front of the park where all the shops & restaurants are but since its an old hotel theres a musty smell & the cleaning products brewing used though i can tell that its lemony but giving weird pee smell. I also wish they add personal fridge in each room for guests convenience.

Friends_and_family Friends

8/10

Excellent

18 Apr 2026

Kevin

Great location. The hotel is old and a little tired. Lots of restaurants and bars nearby.

8/10

Excellent

17 Apr 2026

Ruth

It is a very unique hotel. The history is awesome and the staff was very friendly and accommodating. The room is small and quaint. The bathroom is very small and the bed was not comfortable. If you are young and like to be in the center of things happening in winter park., it’s a fun place to stay.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Ricardo

The air confitioning worked very well and it was very quiet.

Family_with_children

10/10

Exceptional

15 Apr 2026

Dianne

I have stayed here for years. Love the place.

Self

8/10

Excellent

14 Apr 2026

Vincent

This hotel was very charming and appealed to the history fan in me. Check-in was very easy and the location is great. My only complaint is that the communal iron and ironing board were in poor condition, which was surprising since you'd think the one pair of items that everyone has access to would be maintained well or replaced as needed.

Partner

2/10

Poor

09 Apr 2026

Jessica

This hotel thinks that just because you book a room on a non-refundable rate that it means that they should be okay with accepting black mold that shoots out of your AC unit that is right over your head onto your pillows. They also think that it is okay to lie about the unit being brand new, when it is clearly very old. They also think that it’s okay to lie about accommodating me by switching me to another room when they told me they were fully booked and couldn’t accommodate me. When I continued to push and told them I couldn’t stay there and breathe that in, they then told me they would move someone else into the room that I was requesting to be removed from. I reiterated that they told me they were fully booked so how is that possible?! “Oh we will just put someone else in that room who hasn’t checked in yet” is what I was told. I told them I didn’t feel comfortable with them putting some other innocent guest in a room that clearly has health hazards. Clearly they do not care about the health and safety of their guests, nor do they care about morals or ethics. Do not stay here. The hotel reeks of mold and nut from the second you walk in the door, so it was no surprise that I found plenty of it in my room.

Self

10/10

Exceptional

07 Apr 2026

Ivys

Clean room even though it is an old hotel and historic , nice staff and perfect location.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Lisa

Did not bring a pet and never saw a bar. Coffee station was well stocked.
Our room, disappointing. Cleaning is a suggestion not practiced. Shower curtain was gross. Pull out sofa bed was old and crumbs everywhere. I had to call for sheets and then make the bed myself!

Partner

8/10

Excellent

03 Apr 2026

Rosy

The location is ideal. The room was spacious, the bathroom not so much.

Partner

10/10

Exceptional

02 Apr 2026

Juderny

Taste of old florida, great location

10/10

Exceptional

24 Mar 2026

ILEN

I like it

6/10

Pleasant

23 Mar 2026

Marlise

It’s a very nice hotel it’s just old and the walls are thin . Could hear the man behind us snoring . The balcony side we stayed on nice bit came Monday morning new restaurant going up loud at 700 am . But overall nice time there .

10/10

Exceptional

21 Mar 2026

JEANNE

Staff was friendly and helpful

8/10

Excellent

19 Mar 2026

Mark

Even with a white noise maker on full blast, sleeping is pretty tough with the trains running all night long.

Self

10/10

Exceptional

18 Mar 2026

Evelyn

The room was very clean and the staff was wonderful!
We enjoyed talking to Wayne . And he was very prompt in getting our car!

10/10

Exceptional

17 Mar 2026

Lisa

I loved the charm of this downtown 1920’s hotel. My room was over looking the park. The bed and amenities were perfect! The staff was kind and friendly. I’ll be back soon!

Self

10/10

Exceptional

15 Mar 2026

christa

Friendly staff.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Marilyn

The Park Plaza Hotel is over 100 years old, therefore the bathrooms are small and basic. The rooms have original dark woodwork and are walls are painted white to add brightness. The beds were very comfortable with very nice linens. There is an old fashioned elevator with a gate as well as a solid door, fun to get on and off! The lobby is right out of the roaring twenties. The staff was efficient and welcoming. Valet parking is the best option in downtown Winter Park. We loved our stay!

Friends_and_family Family

8/10

Excellent

11 Mar 2026

Marion

This is a sweet, eccentric small hotel. It has a very 30's feel to it; you half expect to see Sidney Greenstreet sitting in a corner. Valet parking made it easy in a busy but excellent location. The bathrooms are tiny with no place to put anything and we never did get facecloths or hand towels, but we loved it nonetheless.

Partner

8/10

Excellent

06 Mar 2026

Wendy

Perfect location. Lovely lobby. Very noisy. The trains are near and loud. The mattresses are hard as concrete.

Partner

4/10

Poor

04 Mar 2026

Edward

This dump is 50 years past its due date.

Family

8/10

Excellent

03 Mar 2026

Jaime

This hotel is so cool! The bathroom door in our room wouldn't close properly, but otherwise it was an amazing experience! Loved the old world feel!

10/10

Exceptional

28 Feb 2026

Carol E.

It was very quaint, the staff was helpful, it was clean and the location was in the midst of good restaurants and shopping.

6/10

Pleasant

27 Feb 2026

Mary

Easy check-in, friendly services, very clean room, but way to noisy for a restful nights sleep.

Self

10/10

Exceptional

26 Feb 2026

Kelley

This hotel has old charm, its super cute and in the best location. Rooms are clean and the staff was super nice!

6/10

Pleasant

21 Feb 2026

Valerie

I was very surprised that the common area carpets which by the way were beautiful were dirty! I stayed for two days and the carpets were never vacuumed. The hotel advertised they had a bar which was not true! If you stay there make sure you bring water! The rooms do not have refrigerators so bring a cooler! We walked for an hour to find a store that sold water! The hotel mentioned they have ice water in the lobby which again was not true. They had a water container with room temperature water that tasted weird. There was a housekeeper that sat outside our room listening to tic tok videos every morning. Location is great and the rooms were clean. Management needs to step up though!

Pet

10/10

Exceptional

18 Feb 2026

Julie

Perfect location, reasonable price and very friendly staff!

Partner

10/10

Exceptional

18 Feb 2026

Kimberly

The staff was friendly. I love the fact that it's a old hotel with so much charm. Great location, especially to Rollins college and the SunRail. Would stay here again

Family

10/10

Exceptional

17 Feb 2026

David

Everything!

10/10

Exceptional

16 Feb 2026

Stephen

The staff was very helpful and the hotel is in a great location. It’s right downtown so you can walk to shops and restaurants easily.

Leisure Partner

8/10

Excellent

15 Feb 2026

Tracy

Excellent location. Room was very clean

Leisure Partner

10/10

Exceptional

14 Feb 2026

Cynthia

Clean room, staff, and elegance all stood out to me during my stay.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Lara

Very quaint and the staff are so nice! Made our stay wonderful.

10/10

Exceptional

12 Feb 2026

Sanford

This is probably my favorite hotel in the world. It's so rustic and real yet bizarrely right in the center of this upscale tourist town. Affordable and great front desk service, big rooms (get the street facing ones).

Leisure Self

8/10

Excellent

08 Feb 2026

Marie

Great staff ! Location great ! This is an old hotel . Clean ! If you are looking for a modern hotel this would not be for you ! The restaurant next to the hotel was great ! We enjoyed our stay very much !

Partner

10/10

Exceptional

07 Feb 2026

Michael

This is an historic hotel and feels like a step back in time !!

8/10

Excellent

07 Feb 2026

John

Historical hotel but due for some renovation.

6/10

Pleasant

04 Feb 2026

Rodoldo

Very nice staff!
Good location, old classic style .

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Kristin

Friendly staff, clean and beautiful atmosphere.

Leisure Partner

10/10

Exceptional

02 Feb 2026

John

Clean room, great staff,

10/10

Exceptional

29 Jan 2026

Sharon

We love these older boutique hotels and this one was wonderful and we had a balcony overlooking the park next to the train station and watched trains go by all day long it was charming!!!

4/10

Poor

28 Jan 2026

william

Great location. But old, worn out rooms with no services.

10/10

Exceptional

25 Jan 2026

Vatsana

Old school charm, it’s like going back in time. Great location, clean, and friendly service. Would definitely stay again.

Leisure Friends

8/10

Excellent

19 Jan 2026

Jennifer

The staff was very nice and helpful. Room was small and simple, but clean and comfortable. My only complaint was that the cleaning products they used were too strongly scented.

Leisure Self

8/10

Excellent

18 Jan 2026

Dayna

Nice staff, historic building, but nice and clean

10/10

Exceptional

16 Jan 2026

Mary

Love this place. Great location. Gotta love the old, classic feel of thisn100 year old hotel.

2/10

Poor

15 Jan 2026

Steve

Room has PAPER THIN WALLS. Listened to every word from phone calls, their TV, conversations and unfortunate their \"extra activities\" that were quite explicit and loud. Had to check out and go to another hotel as of midnight as the walls are SO THIN.

Business

8/10

Excellent

15 Jan 2026

Heather

What a kooky little piece of Winter Park history! The entire staff were lovely. The room felt very European. Everything was clean and had character. Did trains go by at different times? Yes. Could I hear the people in the room next to me? Sure. But, the hotel offers white noise machines and it was totally worth it to be in such a cool part of town. The elevator was so cool! So much character. I would definitely stay here again.

Business

8/10

Excellent

15 Jan 2026

Deborah

Adequate room but renovation needed. Beds fairly lumpy. Staff were outstanding.

Friends_and_family Friends

8/10

Excellent

08 Jan 2026

Kimberly

The place is ancient and full of history. Therefore, it needs updating. Simple things like caulking, the tile in the shower, updating the electricity wiring, etc. we always stay here. I love the location as it’s walkable to restaurants, shops, parks bars, farmers market, etc..
when we checked in, we were short a robe and washcloth which we requested two or three times. On our third day there housekeeping accommodated us and we’re very kind.
We know what to expect there and it’s worth what we spent. We’ll stay again.

10/10

Exceptional

06 Jan 2026

Shannon

The staff was wonderful! They checked us in early, carried our luggage for us and showed all about our room.

Friends_and_family Friends

6/10

Pleasant

04 Jan 2026

Richard

Staff were wonderful. Toilet and shower had problems- water would not drain. Train was loud at 1am every night. Restaurant and bar are not part of the hotel. $28 a day to park.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Takane

A bathroom update would be nice.

Business Self

10/10

Exceptional

03 Jan 2026

Valerie

Room was great. Love the Balcony with a view. Staff was very accommodating.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Sarah

Gorgeous

Partner

10/10

Exceptional

30 Dec 2025

Mark

Wonderful hotel! Classic old beautiful view amazing location.If you're expecting all modern amenities you should pass but if you're looking for a unique experience then I highly recommend

6/10

Pleasant

29 Dec 2025

Greg

Just needs updated to the year 2026 standards is all

6/10

Pleasant

28 Dec 2025

Mercedes

The staff was courteous but even though they warn you about the noise level, it is hard to adjust to it and get some rest.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Lauren

Please don’t close/tear down this historical place! It’s squeaky and old sure! But so am I and sitting on the balcony people watching is magical. From our honeymoon to holidays! We love it!

2/10

Poor

22 Dec 2025

Anthony

Accused of stealing robes. Absolutely ridiculous. Left them on the floor right next to the bathroom. Very rude when i called. Absolutely mortified.

Partner

10/10

Exceptional

19 Dec 2025

Tatiana

The historic aspect was probably the best part of this hotel, it was much more fun than staying in a chain. The location was also great, loved being able to walk around the area, and having the park across the street was lovely.

Business_and_leisure Partner

2/10

Poor

14 Dec 2025

Leslie

This is the 1st bad review I have ever posted, since usually if I have a bad experience, I will speak with the management. and not write a bad review, but this was so bad in addition to escalating to their management, I am writing this. The issue started when whoever checked in the room next to us really late in the evening were with friends who wanted to party and they were so loud we were up all night. We called the front desk 3 times during the middle of the night (midnight, 3 a.m. and 4 a.m. and the response was so bad from the front desk that it turned a bad situation much worse. The front desk said to us on the phone at 3 a.m. with an attitude \"while you are complaining to me on the phone, I can't be doing anything about it\". Then when we called back at 4 a.m. since nothing had been done, he said well a few of the people are leaving now. We were treated so rudely by the front desk that it was hard to comprehend. It was a special getaway with my niece and she was so upset by this since she was the one calling downstairs and spoken to like that, that it really put a damper on our visit. We were exhausted the only full day we had in Winter Park together.

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Edward

Would stay at the Park again.

Leisure Friends

10/10

Exceptional

06 Dec 2025

Ranjan

Nice comfortable clean hotel. It is an antique hotel so naturally old. Could be improved with a little more maintenance but very convenient to shopping and dining. Valet parking only. Would definitely stay here again.

Leisure Partner

2/10

Poor

03 Dec 2025

Ben

The room was only a few hundred feet from a train track. And freight trains went through all night long and kept me awake. The desk didn’t warn me about this and when I told them about the problem the next day I was told “it’s freight season” and then had to pay to “upgrade” to a room on the other side of the hotel.

Business Self

10/10

Exceptional

02 Dec 2025

Marshall

Excellent historical hotel on the famed Park Avenue in Winter Park. Great Location for Dining & Outdoor Activities. Hotel was comfortable and Staff were Friendly & Knowledgeable. Would Highly Recommend This Hotel.

Leisure Family

4/10

Poor

01 Dec 2025

Regina or Douglas

Old, noisy
Can you spell RENOVATE

Partner

6/10

Pleasant

29 Nov 2025

Katie

Communication about problems with the water was lacking, though ultimately it was resolved. The carpet on the stairs and upstairs was dirty, but the downstairs was nice. The doors to the balcony are very drafty and the walls are so thin that you can hear a sneeze from another room. It has a quaint aesthetic but is overall a rather uncomfortable stay.

Leisure Family

6/10

Pleasant

22 Nov 2025

Luis

Throughout the years we have enjoyed staying here while visiting Winter Park. This time we found the hotel condition tired. The hotel needs much better care. Our room needs painting and upgrading beat up furniture, floors, bathroom. My wife and I agree this was probably our last time staying here.

Business_and_leisure Partner