Extended Stay America - Orlando

2/10

Poor

27 Mar 2026

Sashi

The entire property has some stinky smell.

Partner

2/10

Poor

26 Mar 2026

Elvia

Smells horrible , super old room , dusty and dirty
Never again. Reserved 3 nights and only stay one and they no reimbursement the rest.

Family_with_children

2/10

Poor

24 Mar 2026

Sebastien

Discovered a cockroach in the unit would not recommend this place. The service was phenomenal in terms of the staff and customer service off the charts

2/10

Poor

23 Mar 2026

Javier

No bueno

2/10

Poor

22 Mar 2026

Ashley

This place is disgusting. I left a couple of hours after checking in. Roaches crawling in the hallway and the whole place stunk.

Self

4/10

Poor

21 Mar 2026

Mariano

Ac kept turning off in the middle of the night. Smelled like mold and had roaches.

10/10

Exceptional

20 Mar 2026

Sherly

yes

Family

6/10

Pleasant

19 Mar 2026

Jeff

Location and price is about it. Its not un-stayable but dont expect much other than a bed and cold AC. Breakfast is muffins and nutri grains....

Family_with_children

6/10

Pleasant

19 Mar 2026

Jenifer

The bed was fine. The cleanliness was ok. They did not have a blow dryer so I went down to front desk and they gave me one but it hardly worked and the outlet in the bathroom did not work so I couldn’t use it. Prob would not return

Self

8/10

Excellent

19 Mar 2026

Ava

Excellent location and staff were amazingly helpful!

Family_with_children

2/10

Poor

16 Mar 2026

Maura

No good

Family

6/10

Pleasant

10 Mar 2026

Sherese

Dirty rooms and uncomfortable bed

Leisure Partner

8/10

Excellent

08 Mar 2026

Graham

Room smelled a bit like the previous occupants smoked in the room. However, very comfortable bed and spacious room.

10/10

Exceptional

08 Mar 2026

Jennilee

Room was clean and staff was nice

Partner

4/10

Poor

03 Mar 2026

Antoinette

The bathroom needed a major overhaul. Rusty tub area!

Self

4/10

Poor

01 Mar 2026

Stephanie

Old. Ants. Few roaches. Need some tlc fur the prices and location

Friends_and_family Family

4/10

Poor

01 Mar 2026

Patricia

Room has old furniture the bed has a mattress that sits on medal😡 iron. Everything in the room was old even the bathroom was discussing. The breakfast was nasty you were offered old muffins, grits and oatmeal in packages.

4/10

Poor

28 Feb 2026

Stephanie

Room was old. Staff was lackluster. Charges for everything. It could be better

10/10

Exceptional

27 Feb 2026

Jennilee

Rooms are well maintained and clean

10/10

Exceptional

25 Feb 2026

Jennilee

Rooms smelled clean and were clean

10/10

Exceptional

25 Feb 2026

Jennilee

Rooms are clean

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

John

Easy check in. Nice staff. Clean room.

Friends_and_family Friends

2/10

Poor

23 Feb 2026

Jose

The room had roaches and

10/10

Exceptional

23 Feb 2026

Kimberly

Front desk was so helpful. Our flight had been delayed and we didn’t get to the hotel till about 1:30 am . She was very kind and helpful ! A+++
Thank you

Partner

2/10

Poor

22 Feb 2026

Stephanie

Staff isn't helpful. Room is old. Carpet is nasty.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Steven

Staff was very good

Self

10/10

Exceptional

16 Feb 2026

Aaron

Everything my was amazing. Only thing i would say the A/C would be on. It would make a tap sounding for a couple of seconds on and off

2/10

Poor

15 Feb 2026

Jorge

The only reason I’m giving it a 1 star is because everywhere in the building smelled horrible. From the main floor. To the lobby. To the hallway. Even the room. I was just too tired to look elsewhere for a room

4/10

Poor

13 Feb 2026

Keilan

Bad odor all over from the moment you walk in . Very getto

2/10

Poor

08 Feb 2026

Angeline Marie

The dirtiest, most worn out Extended Stay that I’ve ever stayed at. The room was old and dirty.. had to buy a shower mat to be able to shower. There were ants and baby roaches. The accommodations were close to none. Never again.. do not waste your money!!!

Leisure Family

6/10

Pleasant

04 Feb 2026

George

Older facility but clean but could not see using for an extended stay. No kitchen items at all in the room. Could use a few more cups than the 2 provided and a coffee maker in the room would be nice. Would hardly consider what was offered in the morning as breakfast. Pre-packaged muffins and breakfast bars is a long stretch to be called breakfast. Overall the room was adequate and clean and served the purpose.

2/10

Poor

27 Jan 2026

susan

The room was disgusting!! I left after the first night.

Friends_and_family Family

2/10

Poor

26 Jan 2026

Suzanne

I did not feel safe so I did not stay

2/10

Poor

26 Jan 2026

Vanessa

The hotel smelled of cigarette smoke from the moment you walked in, all the rooms smelled the same, the carpet was incredibly dirty, the shower filled with water because it didn't drain properly, and there were cockroaches on the walls.

Business

8/10

Excellent

25 Jan 2026

Rodney

no complaints 👌

2/10

Poor

25 Jan 2026

Rosa

Everything, the room i booked the did not have available. The phone to call front desk was on silent, it has a strong smell of weed.

Friends_and_family Family

4/10

Poor

19 Jan 2026

Philip Richard Reid

Very old and dirty, don’t stay here

Leisure Self

2/10

Poor

18 Jan 2026

Sandy

I didn’t expect much but what I DID expect was, NO BUGS! However that’s just what we got
There were bugs in the bathroom that appeared to be coming from the bathroom sink drain.
In the morning after getting out of bed, there was one IN the bed!!! Yuk!! Spend a little more. Lesson learned

!!

Leisure Partner

4/10

Poor

18 Jan 2026

Juliana

My stay was very disappointing and unacceptable.

I arrived around 11pm with a confirmed and prepaid reservation and was told at check-in that the hotel was overbooked. This has never happened to me before. When a reservation is confirmed and paid for, availability should be guaranteed. After some time waiting while the front desk agent spoke with the manager, I was placed in another room, but the situation already caused significant stress.

Inside the room, the bedside lamp buttons were not working, and the kitchen light could not be turned off; I had to unscrew the light bulb.

On the second night, when I arrived close to 12am, I found a cockroach on the bed, which is a serious hygiene issue.

The hotel advertises “breakfast included”, which influenced my decision to book, but at around 9am the only option available was black coffee (at most tea), with no food provided.

I documented everything with photos and video and showed it to the front desk at check-out.

Overall, this stay did not meet basic standards of cleanliness, safety, or hospitality.

Business

4/10

Poor

12 Jan 2026

Rodney

Horrible

Business_and_leisure Self

6/10

Pleasant

12 Jan 2026

Davida

Poor breakfast

Business Family_with_children

6/10

Pleasant

10 Jan 2026

Cathryn

Cockroaches. AC was broken and we had to relocate to another room

Partner

8/10

Excellent

06 Jan 2026

Jesse

Surrounding area around hotel seemed nice enough. Rooms are fairly worn down. Bed was comfortable enough and served its purpose for the price and for one nights stay

Business

6/10

Pleasant

04 Jan 2026

Anthony

Strange smell in room

Other than that okay

To catch some sleep and up and go - worked ok

Partner

4/10

Poor

04 Jan 2026

Thu

Upgrade needed.

10/10

Exceptional

01 Jan 2026

Rodney

nice quit and bmnear everything i need

4/10

Poor

30 Dec 2025

Tracy

BEWARE there is a 30 minute timer on the air conditioner so the hotel saves money. If it wasn't for that I'd book again. They lost 3 stars for comfort.

6/10

Pleasant

29 Dec 2025

victoria

I've always stayed at this specific location due to location and staff was always accommodating however the last 2 times I've stayed I have noticed roaches in bathroom and behind the headboard, I'd hate to move hotels but it may seem like I would need to, besides that hotels great.

2/10

Poor

26 Dec 2025

Joanne

The hallway had a foul odor, and there were roaches in the room.

Leisure Self

2/10

Poor

23 Dec 2025

Chris

I was unable to stay here. I went to front desk to check into my room, but, The not so nice obese lady at the front desk told me im not welcome to stay there anymore due to a felony on my record from 2017. Keep in mind, I've been staying at this location for over ten years when i come into town for work. I've never known a hotel to do background checks on guests after they reserve and pay for their stay. I do not recommend staying here at this hotel.

Business

6/10

Pleasant

20 Dec 2025

Felipe O

Room need a better clean.
Staff need to be friendly.
Amenities need to be better(specially the breadfast to go)

Business_and_leisure Partner

10/10

Exceptional

18 Dec 2025

Angela

Check in was awesome, Robert was helpful/informative . The room was clean, bath tub was a little dingy. Everything else is good.

Business_and_leisure Self

8/10

Excellent

17 Dec 2025

Janice

The stay was mostly uneventful beginning with Vanessa being so kind and professional to assist me with my late check-in. The non smoking room was clean, and towels sufficient. The apartment sized refrigerator was extremely clean and no foul odors. The one problem I had was on Tuesday, December 16, 2025 the day I was to attend my daughter’s Graduation I was going to shower and there was NO WATER in the entire hotel. In a panic I called the front desk and was informed there was work being done on the water lines, and that there was a note put up the day before that water would be shut off between 11am and 3pm. However, I was not there the day before, and when I checked in that night it wasn’t mentioned there wouldn’t be water, and there was no sign visible in the open or in the room. This caused me a great deal of stress, and I had to scramble reaching out to someone so that I could shower. I almost missed my daughter’s very important event. The Staff also could or should have called me before my arrival and assisted me in getting another hotel due to whatever issues they knew they had to repair. That was basically an entire day gone to waste. Management told me to contact Expedia to assist me with this issue.

Business_and_leisure Partner

2/10

Poor

10 Dec 2025

kisahy

The hotel has roaches and the manager lied about it in her report after I made her aware. The woman at the front desk informed me that the hotel has issues with roaches because people live there and everybody is not clean. The lady told me she could give me roach bait, which I never received. I asked her if they could compensate with a free night, and then I was told she would speak with the manager for a voucher to use but it would have to be for a different location. However, the manager claims she checked the room and didn't see any roaches. I will be emailing a video, and pictures that I took, and I also called Expedia and sent them a picture of the roaches I saw. The room was clean though and the ONLY issue I had was not being able to sleep because of the obvious bug issues.The manager should be fired for lying on a document.

Leisure Family

2/10

Poor

09 Dec 2025

Jakunnie

Staff was great but the facility needs some serious cleaning and upgrade

Business Self

2/10

Poor

06 Dec 2025

Denise

Never stayed here contacted hotel .com and hotel was never reimbursed there was a glinch on app and booked me 2 rooms on same night as i paid for a glich in app never heard back from anyone horrible customer service as i dod not book this one lost money yl this

Partner

8/10

Excellent

03 Dec 2025

Rene

Good night!

10/10

Exceptional

25 Nov 2025

Leigha

I would stay here again. Great location, great price. The room was clean and comfortable.

Leisure Self

6/10

Pleasant

25 Nov 2025

Brianna

The floors in the room were very filthy upon arrival and the room was very stuffy/muggy feeling, even with the A/C running. The bathtub was also not very clean and there were some stains/spots on the white linens.

Friends_and_family Family

4/10

Poor

24 Nov 2025

Emmanuel

Didn’t look anything like the advertisement

2/10

Poor

21 Nov 2025

Emir

many drug users. cockroaches

4/10

Poor

20 Nov 2025

Luis F

The room a.c. Out of order. Room had roaches.
Moved to another next toprevious room, also with roaches.
Told staff but was told to write the review id wished to write.
I’d sake f for manager she was t in house.

Friends_and_family Family

4/10

Poor

17 Nov 2025

Robin

The bathroom was awful. The tile in the shower needs repair badly. The sink faucet was rusted bad. There were also bugs. Bed was very uncomfortable. And the air conditioner kept randomly shutting off. Also half the laundry machines were broken.

2/10

Poor

17 Nov 2025

Katelynn

The room smelled like cigarettes and there was blood stains on the bathroom wall and door. There was also a to do list written all over the fridge. It seemed like no one was ever working the front desk so we could bring these issues up. It was so frustrating that we adjusted our trip to leave a day earlier.

Leisure Partner

8/10

Excellent

16 Nov 2025

Jose

Room was okay the staff was super friendly

Partner

2/10

Poor

14 Nov 2025

Champayne

Too many roaches!

10/10

Exceptional

14 Nov 2025

Hannah

The place is definitely rough around the edges, but we had a fantastic stay. The property is safe and is in a great central location with a ton around. The overall hotel is run down and outdated, but our room was SPOTLESS. The bed was comfy, we had everything we needed. If you're looking for a high end, updated stay, this isn't it. But if you're looking for somewhere of value that is clean and a good place to sleep, this is an excellent choice.

Partner

2/10

Poor

13 Nov 2025

Sean

We had cockroaches, place smelled like weed & was extremely dirty in the entry way, hallways, and room. We ended up needing to book a different room.

Business Partner

4/10

Poor

12 Nov 2025

Alan

I would not go back to this hotel again.

Partner

8/10

Excellent

10 Nov 2025

Lisa

Yes, everything workout well, no problems.

Business Self

10/10

Exceptional

09 Nov 2025

Antjuan

Great

Friends_and_family Family

4/10

Poor

09 Nov 2025

Andy

Pet friendly yes, however the carpet in the hallway was disgusting. Smelled heavy of spices. Customers hanging out . Overall very sketchy environment

Leisure Family

10/10

Exceptional

08 Nov 2025

andre

the ac worked perfectly, the breakfast isn't your average breakfast but the restaurants surrounding it was great for breakfast and dinner. Apopka doesnt offer a lot to do but eat and shop, but u r only 1 HR away from Orlando to swim, and do other stuff

Leisure Friends

2/10

Poor

06 Nov 2025

Rachel

Had no towels, and when I called to get some they had me come to the front desk and gave me damp towels, room over all was clean, but the hotel guest were so rude loud and obnoxious. Sliding chairs and tables all over running around and yelling above my room and next door . Had 2 different people try coming in my room (weather accidental or not. Didnt even sleep there due to feeling so uncomfortable.

Business_and_leisure Self

8/10

Excellent

03 Nov 2025

Todd

Cristina was fabulous! She was friendly and, helpfully, very specific in sharing information.

Partner

6/10

Pleasant

27 Oct 2025

Avril

Room was clean, bath tub needs to be reglazed

Leisure Friends

2/10

Poor

19 Oct 2025

Rosa

Is like a motel. Bad

8/10

Excellent

17 Oct 2025

Elizabeth

The room was nice and spacious. The beds were comfortable. The shower curtain was too small so water flooded the floor every time you showered. The hallways reeked of cigarette smoke but the room didn't.efllbabathroom

Leisure Partner

2/10

Poor

13 Oct 2025

Joseph

DO NOT STAY THERE!

Horrible hotel. Not recomended, room was dirty, tub and bathroom were disgusting. Hadnt been cleaned after the last guest. Garbage in the corner of the room. No remote for tv, couldnt even turn it on...left after 5 minutes.

Partner

10/10

Exceptional

13 Oct 2025

Nayda

Easy access, clean and staff courtesy.

Self

4/10

Poor

13 Oct 2025

Jorge

We stayed there for two nights when we opened the couch to use to my son sleep that was too dirty he was sleeping with us for two nights. They supposed to make breakfast in the morning and the only thing that they have was coffee and some snacks. Never again in this property

2/10

Poor

12 Oct 2025

Cicely

The room smelled of marijuana. The parking lot was filled with people smoking, drinking, and playing loud music. I would not recommend or stay at this location.

Business Self

10/10

Exceptional

12 Oct 2025

Winter

Staff is super nice . Hotel has nice lake view

Friends_and_family Family

4/10

Poor

12 Oct 2025

Jasseira

Rooms need a lot of updating. Stovetop did not work, room smelled moldy and heavy urine odor.

Leisure Family

2/10

Poor

08 Oct 2025

Ryan

Bugs

We reached the hotel at 2AM. The person that helped us check in was nice. After getting our key and getting up to our room, we noticed an off smell (we think coming from the fridge, it was very beat up and dirty). I immediately saw 2 small (pretty sure German) roaches. I saw one more while inspecting the room. I tried to book at another hotel but by this time it was almost 3 am, so was unable to book for the same night. All we could do is pray that we don't end up bringing any back in our luggage. We also had no remote for the TV so we could not watch anything. Will definitely not be staying here again.

Business

2/10

Poor

07 Oct 2025

Zachary

Dirty and roaches and smells very weird when you walk in. We tried to get a refund but they supposedly say you can’t get one after 15 mins of check in.

Leisure Partner

2/10

Poor

05 Oct 2025

Patience

They had roaches

Partner

10/10

Exceptional

30 Sep 2025

Steven

The team at Extended Stay Altamonte Springs, Florida, consistently delivers outstanding hospitality and service. We appreciate their support. Thank you, Davis Family.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Stephen

The management team is highly regarded.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Steven

Clean rooms and staff extremely nice

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Steven

Clean rooms

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Steven

Staff was awesome

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Steven

Clean room always

Friends_and_family Family

8/10

Excellent

30 Sep 2025

Stephen

Mrs. Sandra is the best

2/10

Poor

29 Sep 2025

Jennifer

We arrived around 9 PM for check-in. We got our room key, went up to the room and opened the door. The moment we opened the door we knew there was a problem because cockroaches immediately skittered out from the edges of the doorframe. Once we entered the room, we saw more cockroaches around the window frame and skittering around the edge of the room by the window.
I have never left a room so fast but not before taking a video to show the front desk which we did We asked for a refund because we were going to go to a different hotel. Immediately. The front desk said that shouldn't be a problem. But since I booked through a third party have to call them first. So we got to the new hotel. I called the third party site.
They attempted to contact the hotel, didn't get through to them until the following morning. Apparently they needed speak to a manager to get a refund approval. They finally got a hold of a manager and the manager refused the refund. So i will be logging a dispute with my credit card company because they want to make this difficult. Anyway, don't stay here.It's gross. Would love to post the video here but ill just post it up on social media with a good set of tags. Parent company should love that.

Business_and_leisure Partner

10/10

Exceptional

28 Sep 2025

victoria

Our stay was pleasant always a great stay , however this stay I found a couple roaches in the bathroom & on the wall near the bed☹️

Partner

10/10

Exceptional

15 Sep 2025

Steven

The Davis family room 118

We extend our sincere gratitude to the entire team, particularly Ms. Amanda, for providing exceptional service during our visit. We are especially appreciative of Ms. Sandra's dedication and commitment. We wish you a blessed year and thank you for your hospitality, The Davis Family.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Stephen

Mrs. Sandra, is the best!! Good customer service and conversations!! When coming to the lobby and seeing her makes my day! She has the warmest smile and attitude!

4/10

Poor

01 Sep 2025

Rochelle

Old building, smells pot..not clean

Business Partner

4/10

Poor

30 Aug 2025

Rosemarie

The bathroom sink was disgusting, the microwave and fridge was 2 out of a 5 for cleanliness.