Name: MainStay Suites Orlando Altamonte Springs
Address: 644 Raymond Ave, Altamonte Springs, 32701, US

10/10

Exceptional

14 Jul 2026

Vera

B.

4/10

Poor

14 Jul 2026

Maria

When I was given my room and I tried to leave it, the door wouldn't lock. I would expect the staff to check everything before handing a room over.
The place seems to be for people that are inbetween homes, not a place for a leisure trip.
I would not recommend a stay. I checked out the same day and booked another hotel in the area.

Self

8/10

Excellent

14 Jul 2026

Antonio

Everything is goop except for the roaches in my room, not a big issue but it could be better.

Self

2/10

Poor

10 Jul 2026

Sabrina

The staff was very nice and quick we needed . However, the establishment was not.

1st room (Day 1)
-Room right next to highway after I called before I left for the 3 hour drive and asked for a quiet room.
-crumbs and such all over pull out bed
-last person's jacket on closet floor
-toilet rocks and swivels when sit on
-toilet paper wad stuck over fire unit in bathroom
-torn rolley chair
-sink faucet wiggles
-side door to outside did not shut all the way (safety issue)

Second room (Day 2-5)
- dirty microwave near handle
-live roach on tv
-pull out couch with old food on it
-bathtub tap constantly dripping
-toilet backed up and had to have maintenance fixed twice
- bathroom ceiling peeling
-hallway smelled like weed often
-another side door to outside does not shut (safety issue)
- live roaches in the stairwell
- live roaches in my room as nighttime fell. Killed more than I can count on both hands. From pinhead size quarter size (health hazard)
- live roaches on baseboard in hall
-noisy neighbors upstairs

Left a written outlining all of the above issues note with front desk staff the morning of on day 3 of everything above for the manager, but she never addressed any of it with me. No refund no discussion. In my note, I offered to show her pictures and video of all of it. Crickets!!

Family_with_children

2/10

Poor

05 Jul 2026

Branon

The rooms were halfway clean complemented breakfast was not there even though they have it as they do staff with no help. It’s a ghetto place.

Partner

4/10

Poor

03 Jul 2026

Emilio

Nothing

4/10

Poor

02 Jul 2026

Becky Jo

Our room had holes in the walls, stains on the bed skirt and burn holes in the blanket. Probably the worst hotel as far as cleanliness wise that we have ever stayed at.

Partner

10/10

Exceptional

26 Jun 2026

William

Great room

Self

10/10

Exceptional

18 Jun 2026

Shannon

Staff were friendly. Rooms very clean, enjoyed gym and pool. Overall a very good experience.

Partner

10/10

Exceptional

12 Jun 2026

Chris

This hotel is significantly better than all others in the Altamonte Springs area. The staff here are top notch. Madison is the GM here at Mainstay. She really makes you feel welcome. Make your reservations asap.

2/10

Poor

08 Jun 2026

Delores

The place has a bad roach and ant problem. After walking to my non smoking room on the non smoking floor, all you smelled was marijuana and cigarettes. First sign was when I first walked in the room and saw half the smashed dead body of a roach on the wall. It was clear that someone killed it and left it there. Second sign was when I sat a bag on the table and went to take a shower I came back and ants were all over the table. Third, when I was there a little while I saw a baby roach crawling on the wall. Fourth, when I went back into the bathroom there were 2 roaches crawling on the floor near the toilet and also on the wall by the refrigerator. Because it was so late I couldn’t do anything. I slept in clothes because the bed spread was very old and has those little fur balls over it. The pillows were very very small and empty. I had to pile all 3 together to get some type of cushion and I put a towel over it. I woke up with a bite on my neck and more roaches and ants. I put something on the night stand because I thought it was safe. Bad idea. Ants! At checkout there was no one at the desk for me to talk to no phones in the room to call. I called from my cell and no answer ever! Do not stay here unless you don’t mind the above conditions. Oh did I mention the very big dogs that were off their leash? Even though there was a clear sign by the elevator that said no pets on this floor? Yea.. terrible!

Self

4/10

Poor

03 Jun 2026

Chris

Usually I have nothing but 5 stars for this place. But, not my most recent. The room wasn't clean, the dishes were still dirty. There was old coffee still in the coffee pot. I was surprised that someone forgot to clean this room and dishes. The shower faucet leaks 24/7 even in off position. Like I said, usually this place is on point.

Self

4/10

Poor

03 Jun 2026

Mohan

If you need a bed to sleep in for the night, this is serviceable. If you are travelling with family and on an actual vacation, go elsewhere.

Family_with_children

6/10

Pleasant

01 Jun 2026

Roanne

The place was ok for a lone traveler but people live there and I wasn't comfortable with that. Didn't use the pool because of that. Didn't feel so safe. The place itself is nice and close to the crane roost. The walk there was great. No one bothered you though so that was good. At night only weed was smelling good outside the apt

Self

8/10

Excellent

31 May 2026

Judith

The property was well-kept, my room was clean, smelled fresh, and was cool. I have no complaints whatsoever. I will definitely recommend and revisit.

Self

10/10

Exceptional

28 May 2026

Chris

This is the only place I stay when im working in town. Why? The staff who work here, ROCK!! Madison, and the rest of the staff really make it relaxing. Not to mention the places around this hotel ; restaurants, Cranes Roost Park, Altamonte Mall, AMC movie theater. All within 1000 feet. The area is A+++.

Business Friends

6/10

Pleasant

23 May 2026

Brittney

I want to start by saying * the staff was friendly, helpful and accommodating *

The room when I checked in was cool - temp wise - which is great because they left the ac on for me. It smelled stuffy initially and I thought maybe it would fade. I took a nap and woke up 2 hours later to the room smelling worse unfortunately. it was an ammonia scent and while the room itself (bedding, bathroom, towels, surfaces were all visibly clean) it seemed to be permeated in the carpet. A previous guest must have had a pet that had an accident on the carpet. And it smelled like housekeeping scrubbed at it - but it wasn't enough.

I went downstairs to guest services and they immediately found me another room to match what I had booked, and then also offered to help me move my belongings. Thankfully I hadn't taken anything up with me yet. So overall it was a good experience. after I was moved rooms- the new room was great. Also clean and fresh - no odd smells and again - the Staff was great.

Self

10/10

Exceptional

21 May 2026

Krystyna

Staff is very helpful and friendly. My room was impeccably clean, super cozy and had everything I needed for a solo traveler. I would definitely book here again and recommend it.

Self

8/10

Excellent

21 May 2026

ROLAND

Staff were very friendly. Rooms were good.

Partner

10/10

Exceptional

19 May 2026

Craig

My stay was great..

Self

10/10

Exceptional

18 May 2026

Emalah

The lady that checked me in was amazing and the whole staff was great . Will definitely be returning and recommending to others.

Partner

10/10

Exceptional

15 May 2026

Chris

I cannot give this place a more than better review. The staff is what makes this hotel the best in Central Florida. They are very friendly and efficient. Madison checked me in yesterday, she freakin ROCKS! Thanks so much. I will definitely be back soon!!

Self

8/10

Excellent

07 May 2026

kailyn

very clean and great for price.

Partner

6/10

Pleasant

06 May 2026

Debra

It's located next to a highway but there is a neighborhood where you can take walks. The faucet was dripping making it hard to sleep. The gym smelled like mold. No chair to sit on. But it was okay for the price.

Partner

10/10

Exceptional

04 May 2026

Yamile

This is my Favorite place to stay

Friends_and_family Family

8/10

Excellent

03 May 2026

Alejandro

No hicieron el aseo de la habitación durante la estadía

Family

6/10

Pleasant

28 Apr 2026

Chris

Shower ceiling falling in. Plus, I seen three roaches in my room

6/10

Pleasant

19 Apr 2026

Avilio

Parking lot was full of people either drinking or smoking weed. The halls smelled bad. Rooms were ok with the exception of one towel dirty and the other one with hair. Had to go buy a towel. Would not recommend.

Partner

10/10

Exceptional

12 Apr 2026

Karla

😊😊

Family_with_children

4/10

Poor

06 Apr 2026

Daryl

There is a lot of potential at this location, but it needs a lot of TLC.

2/10

Poor

06 Apr 2026

TIMOTHY

Yy

6/10

Pleasant

04 Apr 2026

Austin

The guy was so nice, and my room was clean, however the rest of the hotel was just smelly and unkept, along with there being a breakfast advertised and not even coffee available. However would probs stay again if it’s cheap enough

10/10

Exceptional

01 Apr 2026

Chris

The staff here are top notch people. They are the main reason I choose to stay here when I come into town For work

4/10

Poor

30 Mar 2026

Ken

Common areas need attention. My room was not clean during my entire stay.

Self

6/10

Pleasant

24 Mar 2026

Hector

Bad smel in the hallway of the 3rd floor

2/10

Poor

23 Mar 2026

Sydney

1/5 Stars: Avoid at all costs!!!
I booked this hotel for a much-needed trip and it was a nightmare. The \"amenities\" are a joke—the front door didn't even open with my access card, and the staff was incredibly rude when I asked for help. The room smelled terrible, the appliances were ancient, the toilet wouldn't flush, and the tub leaked. Most importantly, as a solo traveler, I felt completely unsafe here. Do not let the pictures fool you; this place is a scam.

Self

8/10

Excellent

23 Mar 2026

lourdes

It was okay. I would recommend this place .

10/10

Exceptional

20 Mar 2026

Phoenix D.

I travel to Orlando frequently on a budget & I have been searching for a good hotel in my price range. Although this hotel has one side running along the freeway, I was able to request a room that didn’t and it was quiet enough.
The staff was friendly, accommodating & professional.
The room had almost everything I needed & the staff was quick to provide what I was missing.
The hotel is close to I-4, and 436, which is a street full of restaurants & businesses.
I will definitely stay here next time I come to Orlando.

Self

10/10

Exceptional

16 Mar 2026

Carmelo

Great staff everybody its friendly i love staying there…

4/10

Poor

10 Mar 2026

David

The furniture decor and appliances were decades old. Refrigerator made ticking noise all night. Flooring was dirty in corners and air freshener was overpowering. Sheets were as thin as tissue paper. No cut nano breakfast just coffee, and not even a napkin to clean up a spill.

Friends_and_family Family

2/10

Poor

09 Mar 2026

Ronald

Trash overflowing in dumpster out front. Cars abandoned in parking lot, cars being worked on in parking lot. The elevator was gross. The room bathroom looked like the mop was used in mud first. I booked queen suite. Ingot \"upgraded\" to a 2 bed room. Which i didnt not want. But queen rooms are all booked. EVEN THOUGH I HAD A RESERVATION FOR ONE. hotels.com also not worth dealing with

8/10

Excellent

08 Mar 2026

Sae

Everything is good and comfortable.

Partner

10/10

Exceptional

08 Mar 2026

natalie

Staff was very nice and accommodating.

Friends_and_family Family

2/10

Poor

07 Mar 2026

Desiree

Was just horrible. Leaving a Google review for full context. This hotel was dirty and because people live here, there are all kinds of visitors roaming the halls. Felt unsafe. Main doors left wide open and front desk person was hardly at the desk. Unsafe and not clean. Horrible.

Business_and_leisure Family

2/10

Poor

06 Mar 2026

Ketlie

Worst hotel I've stayed in a long time. Horrible check in process and staff. Would not recommend to anyone.

Partner

6/10

Pleasant

03 Mar 2026

Beth

Check in was with a person who didn’t seem to know what he was doing?
Didn’t use any other amenities.
Room was clean, but there was a broken cabinet door. When I told said person about it, there was simply no response.

Family

6/10

Pleasant

01 Mar 2026

Amanda

Room was clean for the most part. I was charged an additional almost $200 that i am still waiting for the refund. Staff should be trained to handle package stays a little better. Caused a few issues in my stay due to lack of funds.

2/10

Poor

26 Feb 2026

Jessie

The first room we got the door stopped locking after night one and they switched our room. The second room we found dead bedbugs on the mattress under the cover and a roach in the bathroom. On top of that we had to have the cards replaced 3 separate times in the 2 days we stayed at the hotel. We left early because it was impossible to feel safe with children and doors that chose when they did or didn’t want to work.

10/10

Exceptional

26 Feb 2026

Chris

This is my preferred place to stay when I come to the area for work. The staff are the best. Very welcoming.

Self

8/10

Excellent

25 Feb 2026

Joseph

Room was dirty but staff was great

Pet

2/10

Poor

24 Feb 2026

Daireona L

Hotel in general was unsanitary!

My room smell horrible, the floor smelt like wet dog.
I didn’t receive any house keeping services the day(s) I was there .

Friends

6/10

Pleasant

23 Feb 2026

Johnathan

Staff was fine didn't interact much.

8/10

Excellent

22 Feb 2026

Nicole

Everything was great. Only issue i had was guest who left dog in room and it started barking all am. Everyone was pleasant

Self

8/10

Excellent

22 Feb 2026

Tina

Room were very nice and clean, although the hallways smelled very bad. Carpets definitely needs to be removed, stairway was horrible smelling. Other than that we had a great stay, everyone there were very nice and accommodating. Thank you for a nice weekly stay.

4/10

Poor

20 Feb 2026

Ericka

Welfare ppl live in this… very dirty as well

2/10

Poor

20 Feb 2026

Serge

The staff were great. I feel the photos online misrepresent the actual location. There was a foul odor almost everywhere. The room had a certain odor two or two and did not feel clean. There was a water pressure issue as well. I could not control the air-conditioning or heat the floor seemed dirty. The sink was dirty. Bathroom was dirty. The elevator were dirty. They offered breakfast, but I did not feel safe to eat the breakfast or use the gym for that matter.

Business

10/10

Exceptional

18 Feb 2026

Brayan

I

2/10

Poor

11 Feb 2026

Nahuel

We had a terrible experience at MainStay Suites Orlando.

This property is clearly designed for long‑term stays, and many people appear to be living there permanently. Unfortunately, that created an environment that felt unsafe, unclean, and extremely uncomfortable.

Major issues during our stay:

- Strong, unpleasant smell throughout the property: The hallways and common areas had a persistent, foul odor that made it difficult to feel comfortable.
- Large dogs everywhere: Many long‑term residents had very large dogs, and the entire place smelled heavily of pets.
- Dog waste in shared areas: We found pieces of dog feces in the hallways and even in the elevator.
- Cockroaches in the room: We killed two cockroaches during our short stay, which was unacceptable.
- Overall poor cleanliness and maintenance: The general condition of the building and common areas was far below what you would expect from a hotel.

The only positive aspect was the receptionist. She was kind, understanding, and allowed us to cancel the rest of our stay. Thanks to her, we only spent one night here and were able to find a much better place for the remaining four nights we had.or any platform-sp

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

John M

It was close to our venue. It met our needs well

Leisure Friends

2/10

Poor

29 Jan 2026

Alisa

In the beginning the room was never cleaned and the heating system didn’t work, but the manager did try to correct her wrong but unfortunately it wasn’t to my satisfaction. The cleaning staff had an attitude when it came to changing the linen. I asked the manager can they adjust my bill for all the inconvenience, she said NO since I booked through hotel.com!!!
I feel that was an excuse, my personal opinion. That stay was a complete nightmare. The inspectors need to come in and shut it down for being out of compliance. It has an awful stinky smell!! Never again I will ever stay at this hotel again!!!!

Partner

6/10

Pleasant

25 Jan 2026

Krista

No lotion or conditioner, hotel needs updated

2/10

Poor

24 Jan 2026

Gregory

Una peste a cigarrillo en las habitacion y todo el hotel el aire acondicionado horrible con un ruido Como si fuera un carro viejo en la habitación 229 la toallas estaban en aceite de cocinarme horrible no lo recomiendo

Business Self

2/10

Poor

22 Jan 2026

Andres

Stinks and dirty

6/10

Pleasant

19 Jan 2026

Kyung

The facility was in a reasonable condition. But it is located right next to a major highway and became very noisy at night.

2/10

Poor

19 Jan 2026

NICOLE

Let me just say, the staff was great but from the moment I walked in, the smell of smoke was strong. Then in our room there was a strong smell and I couldn’t put my finger on what it was. I literally had to wash all my clothes when I got home, even the ones I didn’t wear. I also found 2 bugs on the last night of my stay, and it was too late to leave. Overall, I was not happy and felt very unsatisfied.

Self

2/10

Poor

18 Jan 2026

Frankie

There are bugs all over this hotel. It is in a terrible neighborhood. We left and went to a different hotel because of the ROACH CRAWLING ON OUR HEADBOARD!!! Ants and bugs all over the room. The room is old and dated. The hotel smells like marijuana. Absolutely disgusting. Save the money and find somewhere else. I’ve never had such a terrible experience in 30+ years. I’m sure bedbugs are in full effect. GROSS!!!!!!

10/10

Exceptional

17 Jan 2026

Jarod

Found 3 roaches in my bathroom and tub faucet kept dripping. Also a smoke smell was in my room that got all over my clothes. Other then those points i enjoyed my stay and the staff were really nice

Business Self

6/10

Pleasant

17 Jan 2026

franklin

The hotel staff is trying to keep this place clean, they are very friendly and professional but I think no matter what it's the people they let live there with pets and they are dirty and filthy that no matter how hard the staff try to keep this place up it's to many filthy people living with pets that have turned this place into a pigs pen, it's a shame cause this place has potential but it's a filth and dirt magnet, i don't understand how people can live so filthy durty and smelly on top with odor of pet urine and all sirts if mysty smells. SHAME

Business_and_leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Chris

As always, this place and the staff are freakin awesome. Im Chris, and I request room #222 because of the iced cold AC and big bathroom. Thanks again.I will always stay here when I come into town For work

Business

8/10

Excellent

11 Jan 2026

JEREMY

Room was clean and spacious

2/10

Poor

11 Jan 2026

Freddie

The air condition appears to work. I didn't touch it. On a flip note , they did movie to a larger room, much better. No.roaches in that room.

10/10

Exceptional

08 Jan 2026

Chris

Ive stayed here twice in the last month for work. Excellent place. Room number 222 was freaking awesome! Big bathroom, wall thermostat AC. Awesome TV with ALL of the ESPN channels.

Business Partner

2/10

Poor

08 Jan 2026

Jessica

I strongly do not recommend this hotel. The photos and the fact that Orbitz rated this as a 3 star hotel was very misleading. I was a female traveling alone and felt very unsafe. The hotel and rooms themselves were very dirty; the rugs and walls in the hallways were stained, it smelt like smoke, mold and dogs.. in the room I didn’t want to touch anything or sit on the bed and the pillows they gave you were paper thin. There were rough looking people hanging out in the parking lot and walking around constantly.

I decided after 2 hours of being there that I did not want to stay, so I requested a refund which I received. I will say, the staff at the front was very friendly and professional but that was the only positive. I wouldn’t bring children here or come here if you’re a single female. I wouldn’t even bring my dogs there to be honest.

Business Self

2/10

Poor

26 Dec 2025

lhaarny imee

There was no breakfast offered and carpet smells bad..

Leisure Self

10/10

Exceptional

23 Dec 2025

Chris

This hotel was perfect. Thanks. Especially after being rejected by Extended Stay america

Business

10/10

Exceptional

22 Dec 2025

Cynthia

Room was great.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Nadine

Very clean and comfortable space!

Self

10/10

Exceptional

17 Dec 2025

Jodi

I have lived for many months in Medellín over the years and Laureles is my favorite neighborhood. This has been the best stay. Beautiful apartment with all amenities you need and cleaning service. Amazing bright open windows and view!!! Host was amazing.

Self

6/10

Pleasant

17 Dec 2025

Daniels

Towels were dirty. Room looks dated and the AC was very loud.

Self

6/10

Pleasant

15 Dec 2025

Christina

I think they should add a full length mirror it kind of looked like a gas station bathroom as well. I wont stay there again.

4/10

Poor

14 Dec 2025

franklin

This hotel has potential but seems the owners could care less about it, people with pets have left the place smelling like a zoo and seems like the hire cleaning staff just to seem like they clean, I can here about a year ago and it wasn't this horrible, the rooms are pretty updated but seem they don't keep up, had to do a deep cleaning to feel comfortable, if this place is accepting government assistance it will probably be runned down to the ground

Leisure Family_with_children

2/10

Poor

13 Dec 2025

Joyce

0 even though it's the city that I was raising I couldn't get clean I felt like this my hygiene room or comfortable going to buy already

6/10

Pleasant

12 Dec 2025

laquell

Honestly not that clean.. And somebody was smoking some stuff in the front entrance..
The hallways smell some..
My ac unit started making random dropping loud noises. I'm the middle of my sleep

Leisure Self

10/10

Exceptional

08 Dec 2025

Christina

Great ! Loved my stay! Very easy to access great convenient location and stafff was wonderful

Business Family

2/10

Poor

08 Dec 2025

Gabriela

The room conditions were unacceptable. It had a strong, foul odor like a mix of smoke and something old and rotten. The carpet was stained, and the air-conditioning vents appeared to be filled with mold. The room did not have enough towels for the number of guests, and the hair dryer that was supposed to be provided was missing.

Family

4/10

Poor

02 Dec 2025

Alonzo

There was no service to the room for the entire eight days we were there. Stained carpets in all of the common areas.

Leisure Partner

6/10

Pleasant

19 Nov 2025

Roger

This is only an “okay” property. Lots of permanent tenants loitering in the lobby and around the entrances. I would not stay here again.

Self

2/10

Poor

17 Nov 2025

Arellys

The entire place was stinky like mold, perhaps the new paint in the place. The carpet smelled very bad. The staff was very friendly, excellent customer service just the place just nothing like the pictures

Business

2/10

Poor

17 Nov 2025

Kevin

The room I reserved wasn't available at check-in (queen). I had a meeting that I had to attend, so I had to accept a double bed room of be forced to wait. I was told cleaning staff were behind schedule as the reason. The manager wasn't available and no one was available later to speak with to switch rooms.

4/10

Poor

16 Nov 2025

Diane

Staff was fine. Room was awful

Leisure Partner

2/10

Poor

16 Nov 2025

Rabietu

Daytime staff of my 2nd day stay very rude. Roach in the room, bathroom tap detached from wall. Murky room smell. Very old appliances ie the dish washer and refrigerator. Felt unsafe as lots of people were loitering around

6/10

Pleasant

16 Nov 2025

L

Jasmine was very helpful, if she wasn't sure of the correct answer, she checked and found out. Very impressed with her.

Business_and_leisure Self

10/10

Exceptional

12 Nov 2025

Susan

The staff were great, friendly, and helpful, and the room was great; it was spacious and clean. We had no issues at all and I would not only stay here again, I would recommend it to others.

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

Chloe

The whole facility smelled moldy and smoky as well as my room. I was switched to amother room at the

2/10

Poor

02 Nov 2025

John

Bad does not explain it. My wife needs medical equipment and so the pullout couch was important. No human could sleep in the pull out. Butt on the floor,,knees in the air.

Just walk around. It is neglected.....no one cares

Friends_and_family Friends

4/10

Poor

30 Oct 2025

Karla

A number of people loitering around the property and side door was propped open. Elevator was broken and we used stairs to access room.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Arkadiusz

Clean rooms

2/10

Poor

27 Oct 2025

Marilyn

I don’t recommend staying here you expecting to get a clean room, buggers on the side tables, tons of hair on the pull out bed/couch, etc. Stay for 2 weeks and a half and staff refuse to clean the room at least 1 time on my stay. The elevator didn’t work once. Dirty halls and floors.

Business Family_with_children

2/10

Poor

26 Oct 2025

Vega.

My family is allergies and. The. Smell 9f dog and cigarette inside terrible

Business_and_leisure Family_with_children

6/10

Pleasant

24 Oct 2025

Shannon

We were on the 3rd floor and the elevator wasn’t working