Name: Best Western Freeport Inn
Address: 31 US Route 1, Freeport, 04032, US

2/10

Poor

22 Jul 2026

Adam

The hotel smells extremely damp soon as you walk in. The stairs at the entrance look like they haven’t been vacuumed in months. Upon going into the room we all felt as though we could barely breathe. There was black mold all over the walls, seeping through the wallpaper. Holes all over the door around the handle. Long black hair stuck to bathroom wall on the left when you walk in. Also gross splatter of something on the bathroom wall near the black hair. Outdated register in bathroom paint covered and rusted. Dust all over bathroom shelves, tooth paste splatter all over bathroom mirror. Finger prints all over bathroom door inside and out! Cob webs and dirt in corners of the room. This hotel should only be charging 50-70 per night. It was utterly disgusting and I will never recommend it to anyone

10/10

Exceptional

21 Jul 2026

Scot

Friendly staff, clean room and facility, ample parking.

Self

2/10

Poor

21 Jul 2026

Janel

The room we were given was in a separate building down the road surrounded by woods. The floors were filthy, smelly and the hall dark and felt unsafe. The room key didn't work, we went back outside to use the phone to call the front desk and there was no number to call, not connected direct to the office in any way (dialing 0 just gave a dial tone). Had to look up the phone number and call on my cell. While the elderly gentleman at the front desk offered to make new keys, the overall experience had me concerned for my safety and wellbeing, we decided to not stay.

Friends_and_family Friends

6/10

Pleasant

21 Jul 2026

Mylinh

The staff were all very friendly and helpful. Location was perfect for me.

10/10

Exceptional

19 Jul 2026

Charles

Ice machine was not available.

Partner

4/10

Poor

17 Jul 2026

Julie

For the price it was an okay experience. A place to sleep. Our TV didn't work, the Keurig coffee maker didn't work right away, but it eventually dripped out a partial cup. Our shower was backed up, and all the water collected in the tub, so we couldn't take a shower for the two nights we were there. We could have taken a shower, but we were too grossed out. The shower tub was all pink and stained, it was gross. There was what appeared to be a dried blood stain (about an inch in length) on our bed spread, little bugs (like sand bugs) crawling on the floor. BUT it wasn't terrible. We didn't complain, we just did not hang out there at all. We slept and left as soon as we could. The employees at the desk were fantastic. We did have an experience with an employee being quite rude to us because we weren't parked in the right spot initially. Totally over dramatic. I would not stay there again.

Family

6/10

Pleasant

17 Jul 2026

Brenda

Na

10/10

Exceptional

16 Jul 2026

Barbara

This hotel is an excellent option for anyone, but especially people traveling with pets. We have stayed here with our dogs multiple times. The pet rooms are in a building that is maybe two-tenths of a mile down the highway from the main hotel building, but both locations are clean, safe, and very close to Freeport. The facility and rooms are very clean, and the air conditioning worked, though it left the room feeling damp. Unfortunately, neither of the buildings had an ice machine, a drawback in the summer time, or vending in the separate building. The staff is extremely friendly and helpful, the beds were comfortable, and the shower was fantastic!

Pet

6/10

Pleasant

14 Jul 2026

Emily

The room had a strong smell and was not the cleanest, however was good location while driving to Maine & easy check in/out.

Friends

10/10

Exceptional

13 Jul 2026

David

It was good. Friendly staff.

Partner

6/10

Pleasant

12 Jul 2026

Donald

A/c did not work well. Room was hot upon arrival and a/c never got room cool. Check in is located down the road and there is no elevator. No ice. Basically just somewhere to sleep. Building is outdated. Being hot all night was not pleasant at all. Entire family did not rest well at all. Location seemed run down. Not an enjoyable experience

Family_with_children

8/10

Excellent

11 Jul 2026

Natasha

Friendly staff, I left behind jewelry and they were great about securing it for me until I could come pick it up. Easy check in and clean cool room

Self

6/10

Pleasant

11 Jul 2026

Bikram

Good place for short term stay.

Family

10/10

Exceptional

10 Jul 2026

marek

Beautiful place to stay, very clean room and bathroom, nice location and very friendly staff. My wife liked the good quality bedding and comfortable bed. We will stay there in the future. Thanx Best Western.

Partner

8/10

Excellent

09 Jul 2026

Stephen

this property was actually much better than expected -recommended.

Partner

8/10

Excellent

08 Jul 2026

William

Very nice, clean room. Seemed to be recently renovated.
Grounds need upkeep. Two separate buildings: one for registration, other for rooms. Three floors for rooms, no elevator. Hot July weather during our stay, needed ice. Bucket in hand and three flights of stairs, I found one ice machine for the entire building. No ice. Empty bucket in hand, down the slope to the front office, machine needs repair, call has been placed. Return trek, tap water. Poor.

Family

8/10

Excellent

07 Jul 2026

Peter

Clean, comfortable bed ( need a fitted bottom sheet), quiet, close to shopping. Good hot water. Did not use WiFi. Nice café for breakfast close by. Can walk there! Reasonable price. Good parking.

No elevator.

Partner

6/10

Pleasant

06 Jul 2026

Mardi

Good location with a pool. If you book riverside, know that it’s a different location than the pool. Staff were ok. Both ice machines were down, with no solution, in the middle of summer. Overall-pool was nice, buildings were up to date, but the service wasn’t impressive.

Friends

8/10

Excellent

06 Jul 2026

SUSAN

A good, affordable 3-star hotel for a convenient overnight stay before departing Portland the next day. No breakfast offered. The Freeport Cafe is right next door and offers a great, affordable breakfast!

Partner

8/10

Excellent

04 Jul 2026

Nicole

We weren’t expecting to have to drive to a whole different location that’s not close to the pool or any other amenities. The ice machine wasn’t working and overall it was fine but not what we are used to with a best western hotel.

Partner

8/10

Excellent

29 Jun 2026

Elizabeth

The room was fine, but we hadn’t expected to have to walk up stairs to get to our room in a three floor facility. Although it was only a half flight, it was inconvenient. Also, breakfast was not included in the price. There was a good breakfast available near by.

8/10

Excellent

25 Jun 2026

Poorvi

Clean, quiet (thick windows) motel style hotel. No elevators, Great location.

10/10

Exceptional

23 Jun 2026

Rhonda

The split level parking with drive up accessibility was innovative use of the site! To drive up the hill and around the building to access 2nd level rooms (all interior hallway access) was neat. Loved the functioning but safety protected sliding glass balcony door/window and letting fresh air in the room. Still equipped with blackout curtains for guests that need that feature. The separate cottage guest check-in and information station was quaint and well appointed. Don’t miss a walk to breakfast at the independent little restaurant down the hill!

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Pauline

Great staff! Caitlin was wonderful!

Partner

4/10

Poor

16 Jun 2026

Brianna

I never leave bad reviews and am easy to please but this was my worst experience. Upon check in, I was offput by the lack of cars in the parking lot. Then we were directed to a different lot after checking in at the lobby. We drove to the other building, still not a single car in the parking lot. We get in our room and it’s nice enough. We walked outside to look around and our key stopped working (which you need to get into the building) I called the front desk and an answering service picked up after many rings- saying he’d figure it out. After 10 minutes of waiting, I called again and the man at the front desk answered, saying he hadn’t heard anything about us being locked out and couldn’t bring us a new key but would figure it out. Thankfully, shortly after, maintenance came and let us into our room. After getting settled, I noticed mold on the bathroom ceiling and all over the curtains. In the morning, I tried using the kurieg to make coffee and noticed it was crusty and brown inside. I called the front desk, asking if they had coffee in the lobby- to which I was told they couldn’t make coffee because of the pipes. I asked for a new coffee maker to our room and waited 35 minutes before calling and saying nevermind. Overall, super stressful experience- there should not be a building down the road from the lobby- it should be easily accessible from any hotel. That alone would have made my experience a lot better.

Partner

10/10

Exceptional

14 Jun 2026

David

Property was a split property which wasn't ideal but front desk attendant was awesome.

Self

6/10

Pleasant

08 Jun 2026

Tiffany

We liked the location, some rooms have a very nice view (ours was not one of them. Very dark with a basement style window facing tire level of the parking lot). Plenty of parking and a very good breakfast/lunch restaurant on site. Road construction made it difficult to access/leave, but that is not the hotel's fault. There was trenching dug around the property, clearly pipe problems, and the hotel smelled \"sewery.\" Our toilet was leaking at the base and would not stop running all day and night. Housekeeping was great! Once they work out these issues it will be very nice again but we won't stay here until then.

Family

6/10

Pleasant

07 Jun 2026

Jennifer

The room was clean and the mattress was comfortable. The tv wasn’t working, and the front desk said there were no other available rooms. We were able to get it working but I wouldn’t say the equipment was in top condition.

2/10

Poor

07 Jun 2026

Carter

Dirty room

Partner

8/10

Excellent

07 Jun 2026

Laura

The property seems old and not well maintained

Partner

6/10

Pleasant

07 Jun 2026

Ronald

There was road construction next to the hotel and we had to wait a while for lights to turn. room keys didn't work well, outdated rooms

Partner

8/10

Excellent

06 Jun 2026

Linda

WiFi on 3 level was terrible.
Room as very clean. Staff at checkin was great! Just the WiFi was bad

2/10

Poor

19 May 2026

Deborah

We were literally locked out of our room because the system was down. We missed our reservations for dinner and spent almost 2 hours along with other guests in the Lobby while someone tried to troubleshoot. It was awful.

Partner

8/10

Excellent

12 May 2026

Brian

If you’re on the 2nd or 3rd floor park up the hill behind the building. There’s no elevator.

6/10

Pleasant

09 May 2026

Donald

Overall not bad for the price. The ice machine wasn't working had to go to the store for ice. Check in was easy.

10/10

Exceptional

30 Apr 2026

Michael

Delete in fixing light circuit and toilet.

Partner

10/10

Exceptional

16 Apr 2026

Donna

Clean and quiet.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Susan

Nice area. Clean facility. Staff very friendly and helpful.

6/10

Pleasant

22 Feb 2026

Leroy

The room was okay fir a one night stay. Hotel needs updating, and repairs.

Friends_and_family Family

4/10

Poor

18 Feb 2026

Eathan

The room was pretty nice but I chose this place because it has it listed that there is a pool and images among the hotels profile show an indoor pool the description just says pool it doesnt specify indoor or outdoor but there was pictures of both. Also the image of the bathroom for the room I selected was different it wasnt that big of a deal but i chose a more expensive room thinking I would be getting a nicer bathroom. Also the ice machine was broken. Another unfortunate inconvenience. And some lady bugs in the room

4/10

Poor

03 Jan 2026

Kimberly

The driveway was very icy and not treated. Dangerous.

Leisure Pet

10/10

Exceptional

31 Dec 2025

Scot

Clean, warm, comfortable room.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Joseph

The staff was outstanding, providing service above and beyond expectations during our stay and especially afterward. We initially had a problem with our TV hookup which Keith fixed for us almost immediately after we called him. Most impressively, we left an item in our room and Keith and his staff found the item and held it for us to pick up on our trip home. Truly outstanding.

Partner

8/10

Excellent

14 Dec 2025

Lourdes Fatima

Older property, but our room was clean. Staff was friendly and helpful in giving us the lay of the land. No elevator in the building where we were at, so something to keep in mind if you hauling heavy bags.

Leisure Family

6/10

Pleasant

13 Dec 2025

Cheryl D.

No breakfast or gym was a bummer.

Leisure

10/10

Exceptional

02 Dec 2025

Serge

It was good !

Partner

8/10

Excellent

01 Dec 2025

Scot

Clean room.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Lisa

Afrer I made the reservation I found myself needing a wheelchair accessible room. They made sure I had one and checked the next morning to see if i was all set.

6/10

Pleasant

29 Nov 2025

Laura

The fridge in room wasn't cleaned out from the people who had it before us. Called front desk. Also coffee maker had not been cleaned old coffee pod still in machine and there were no coffee cups provided. Bathroom trash wasn't empty. Floor in bathroom wasn't swept there was dental floss stick under sink vanity. Bathtub drain didn.t work properly you were standing in your shower water. Rust on bathtub around the place water comes out. There is a lot of upgrades.

Leisure Partner

4/10

Poor

23 Nov 2025

Sandra

Floors needed vacuumed, baseboards coming apart, wallpaper not adhered, garbage in parking lot, heat turned off at 4:10am, no extra blankets in the room, internet was \"weak\" and I couldn't connect my apple computer, water wouldn't drain out of the tub.

Leisure Self

10/10

Exceptional

22 Nov 2025

Paula

Very clean and comfortable.

8/10

Excellent

22 Nov 2025

Patricia

Everything went fine. Room comfortable and temperature Ray to control

Business_and_leisure

8/10

Excellent

18 Nov 2025

David

Stay was fine, room was very good - people were nice.

Was aghast at a $30. pet fee for an $88 room. I expected maybe something for a fee but that was a bit on the high side. Will make me think twice next time I’m home for the weekend.

4/10

Poor

16 Nov 2025

Carl

Staff were slow but helpful. One room had to be changed because of a disinfectant odor. My room has not been properly cleaned. The bathroom sink was dirty with dried soap on the faucet. The bathroom floor had not been cleaned. Surfaces in the room were not wiped.
Overall a poor experience.

Leisure Friends

6/10

Pleasant

10 Nov 2025

Deborah

Room was not the cleanest. Something sticky was on the night table, a cap from a shampoo or something on the bathroom floor, curtains we were filthy and stained. The bathtub was disgusting. It’s so old and stained so it looks dirty. Cant tell if it was cleaned or not.

Did not refill my coffee pods for my last morning.

Leisure

8/10

Excellent

06 Nov 2025

Ryan

Room was clean. The Ac/heat worked perfectly. Water pressure and temperature also worked perfectly. Friendly and helpful staff.

6/10

Pleasant

02 Nov 2025

Kathy

The hotel has building on two properties not near one another. The one we stayed in was clean, with some modern updates and plenty of towels. When we finally got into our room, the card locking system took forever to open both the main door into the building and our room. The window inside the room had been left open and there was no crank handle to shut it. I tried to use the room phone to call the office on the other property but the phone didn’t work. The ice machine was on but there hadn’t been ice coming out of that machine for sometime just by looking at it. I think one of the hotel units are used for people booking through a third party.

8/10

Excellent

28 Oct 2025

Alan

Parking easy
Comfortable stay

Partner

2/10

Poor

25 Oct 2025

Annette

Terrible

Outside courtesy, telephone did not work, rust in the tub tile floor for my tables with scratches

Business

6/10

Pleasant

16 Oct 2025

George

I’ve stayed here before and it’s always been decent and pet friendly when I bring my dog. It’s significantly less expensive than other local hotels at busier times of the year. This time I had a couple issues the shower head was broken. The coffee maker was a cheap off brand k-cup. The new owner no longer offered free water in the lobby. The biggest issue was I booked through Expedia not knowing the room was in a separate building down the road and in a construction zone, the room itself was as good if not better but the location was inconvenient and not walkable to the nice restaurant on the premises.

Leisure Self

8/10

Excellent

15 Oct 2025

Robin

Nice simple and clean hotel. Staff were helpful and room was spacious. This is an older hotel that has been nicely renovated and very good value for money. No breakfast at the hotel but the cafe beside it does great food for a very good price. Recommend this place if you are looking for a nice hotel at a great price.

Leisure

8/10

Excellent

15 Oct 2025

dennis

The room had no coffee, Kleenex, or hair dryer. Went to the front desks asking for these items but never delivered. One elderly front desk person thought I was complaining about the smoke detector! Anyway, other than those items the room was clean and comfortable

Partner

8/10

Excellent

14 Oct 2025

Robin

Not crazy about the location

Leisure

4/10

Poor

14 Oct 2025

SUSAN

The room even tho it seemed to be renovated still needed attention. The tile floor was not clean, glad I had flip flops. The curtains had mildew spots on them. The cleaning staff did provide plenty of towels, shampoo, etc. Although my sister who was in a different room asked for an extra pillow and was told \"no\". The outside had boards laying around, numerous lights in the parking lot were broken and/or not working. The dog waste disposal can was full and overflowing. The gardens needed attention. It did not provide a very welcoming feeling when we drove in. There was no breakfast offered, not even something packaged to go. There was a restaurant on premise, but eating there once was more than enough. We stayed 6 nights, we won't return to this location.

Leisure Family

4/10

Poor

13 Oct 2025

Benjamin

Our room was located in the building behind the old Muddy Rudder smack in the middle of construction. Our ground floor room was surrounded by no less than 5 rooms all which had dogs that barked all day and night every time you left your room or opened a door. Our room was clean however the toiletries in the bathroom were very obviously used as the conditioner container was nearly empty and two tissues left in the tissue box. The party above us the second night pretty much sealed the deal we won’t be back. Do better Bet Western…

Business_and_leisure Partner

6/10

Pleasant

07 Oct 2025

Carroll

The room door was damaged wouldnt shut they had to come work on it. The trash container outside is in the way of the handicap ramp.the ramp to go in the office was terrible the staff was very courteous
The shower was dirty and the tv kepted shutting off the lady employee that came to my rm and was swearing about the door

Leisure Partner

8/10

Excellent

06 Oct 2025

Shirley

We had to stay in the secondary lodging just down the road. That was not a problem except for the ongoing road construction which made a U turn necessary. the construction was also a hassle for finding a place to eat.

Partner

6/10

Pleasant

05 Oct 2025

Candice

Checkin w

Self

6/10

Pleasant

05 Oct 2025

Jerry

The room I got was not the one I reserved. I reserved a room with 2 double beds but I got a single king bed. The room was reserved for me, another man and my dog.
Parking was terrible. I had to carry all our luggage up and down steps. Will not stay here again and I do not recommend

Leisure

8/10

Excellent

04 Oct 2025

Tom

Staff was friendly, parking good, clean room

Friends_and_family Family

6/10

Pleasant

03 Oct 2025

Reginald

Bathroom shower was rusty floor was dirty the only thing that was clean was the sheets thank God 😔

Leisure Partner

10/10

Exceptional

02 Oct 2025

Michael

good

10/10

Exceptional

30 Sep 2025

Dhanashree

Construction ongoing

Leisure Friends

10/10

Exceptional

30 Sep 2025

Patrizia

Staff was not friendly at all

Self

8/10

Excellent

27 Sep 2025

ROD

Clean, quality place to stay at reasonable price.

Leisure Self

10/10

Exceptional

26 Sep 2025

Pamela

I checked very late and staff was great

4/10

Poor

22 Sep 2025

Joel

This was not a pleasant stay, and honestly not the type of hotel you intentionally book—it feels more like a place you end up at after a long drive with no other options. I checked in overnight and was greeted by an unfriendly staff member who made me feel unwelcome right away. The hotel itself is dark, dingy, and clearly in desperate need of a renovation.
Thankfully, I did encounter two bright spots during my stay. The young lady taking care of the rooms was extremely friendly, courteous, and caring. In the morning, I was also greeted by another young lady who was very pleasant and professional. Without these two employees, my rating would have been even lower.
Overall, this was just not a good experience, and I was relieved that I was only staying for two nights. I expect more from a Best Western, and the corporate team should absolutely come and take a serious look at this location.

Family

10/10

Exceptional

22 Sep 2025

Wesley

Very nice

Leisure Family

2/10

Poor

18 Sep 2025

Timothy

The motel never hot my reservation through your system. I had to boik a room on my own. I’m done with Hotels dot com.

8/10

Excellent

17 Sep 2025

Jennifer

Dated building and hallway but New bedding and floors, quiet, convenient location- weird that it was 1/4 mile from the check in building, no breakfast, extremely dark parking lot surrounded by woods - didn’t feel very safe

Leisure Partner

10/10

Exceptional

17 Sep 2025

Michael

The room was clean and comfortable. The hotel provided the perfect accommodation for my stay in Freeport.

Business Family

8/10

Excellent

16 Sep 2025

gayle

Room was clean and comfortable,shower was clean.

Leisure

8/10

Excellent

13 Sep 2025

Gary

Nice place to stay. Would be nice if they had an elevator and comp breakfast.

10/10

Exceptional

09 Sep 2025

Joan

very nice hotel

nice clean room and pet friendly…great location off 295

Self

4/10

Poor

08 Sep 2025

Kenneth

To begin the check-in front desk is a mile from the property. The outside door card key lock was not operational and it appears it has been for quite sometime. When your key doesn’t work, you have to drive a mile to the front desk to have them reactivated. If you are desperate for a room, this is your place.

Leisure Partner

6/10

Pleasant

06 Sep 2025

Fawn

For the price it was ok. The room/ hallway had a weird smell, it felt very moist in the room, and there was rust in the bathtub. The bed was comfy, I wish they had normal size pillows, but overall decent.

Leisure Family_with_children

6/10

Pleasant

05 Sep 2025

Trista

We went to check into the hotel and we weren't told about the holding fee on our card. I only had cash on me and they couldn't take that. The service was VERY slow, took a good 20 min to a half hour to be checked in. When we got checked in, they sent us to another building that did NOT have the pool. (The only reason I booked with this hotel was so the kids I brought could swim when we got there). When we went to the building we were staying in, we couldn't figure out the key cards, they were not working with the door to get in. Overall, I was very frustrated and annoyed. I think they should've told us about the fee and the fact that the pool was at a different location from the room we were staying at. They definitely could've been faster with service (I had kids in the car waiting) and they could've explained the keycards and how they worked.

Family_with_children

2/10

Poor

05 Sep 2025

Christopher

Dirty. Grungy. Smelly. Mildew and mold.

8/10

Excellent

03 Sep 2025

stephane

Quiet Stay with a Scenic View, but Some Wear Shows

The hotel is very quiet, both in terms of the rooms and the surrounding area—perfect for a peaceful getaway. The riverside view is lovely and adds a relaxing touch to the stay. While the rooms have been updated, the property is beginning to show its age.
The floors, bed, and desk were clean, but a few maintenance issues stood out. The bathtub had some rust, and there were a few broken ceramic tiles on the bathroom floor. A deep spring cleaning would help—light switches were sticky, and the tops of the baseboards were dusty.
Overall, it’s a tranquil spot with potential, but some attention to detail would go a long way.

Friends_and_family Family

6/10

Pleasant

02 Sep 2025

shuwing

The room is clean. The staff is nice and helpful.

Leisure Family

10/10

Exceptional

02 Sep 2025

Li

Room was clean. Beds were comfortable. Room had larger mini fridge with a clean defrosted freezer. Microwave was clean. Not walkable to Freeport village shopping area, about a 10 minute drive.

Leisure Family

8/10

Excellent

01 Sep 2025

Camila

Had to get the key reactivated 2-3 times because it would just loose its activation. The stairs were oddly warm as if the heater was on which wasn’t necessary.

Leisure Family

10/10

Exceptional

31 Aug 2025

Kelly

I like how quiet it was and the rooms were nice and the bed was comfortable

Leisure Partner

4/10

Poor

31 Aug 2025

Natalie

Keith, at the front desk was very sweet. Room had mold on ceiling, smelt gross, and rust flying out of the shower tap

Leisure Pet

8/10

Excellent

30 Aug 2025

Sean

Separate but not equal

The room was nice and spacious. The only issue is the hotel is made up of two buildings with the second one being down the road. They were putting most guests in the separate building which felt like we were the rejects.

Partner

10/10

Exceptional

30 Aug 2025

Rosa

We only stayed one night

We had an absolutely great experience! Check in process went smoothly! Our room was so clean and comfy. Checking out was so quick and easy! The only thing I did not like is the $30 pet fee, but other than that, it was the best hotel experience so far.

Friends_and_family Family

8/10

Excellent

28 Aug 2025

caroline

Clean and easy acess

2/10

Poor

28 Aug 2025

Kaori

Water was shut down because of the town issue so we couldn’t use the bathroom.
Front desk didn’t offer any solutions.

Friends_and_family Family

8/10

Excellent

27 Aug 2025

martha

Tired place but is clean, reasonable and allows pets.

Business Partner

2/10

Poor

25 Aug 2025

F E

Not honoring ground floor request with handicap placard even though they confirmed that the request would be honored previously.
No one at the desk upon arrival.
Staff not helpful.
One room key did not work.
Have to DRIVE to another address across the river to our room.
Then one of the room keys did not work.
Property and parking lot not well lit—very dark outside — felt unsafe.

Leisure Family