Best Western Gateway Adirondack Inn

United States , Utica - NY
Utica, 175 N Genesee Street
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100 reviews shown

10/10

Exceptional

13 Mar 2026

Nikki

My stay was from 3/6-3/8. There was a young lady that was working the front desk during my stay and she was excellent. I wish I would have asked her what her name was. But I wanted to make sure I include that in the review. I've worked in customer service for 20 years, and it's the little things that make a difference, and she is an employee that is an asset to your community. Thank you!

Self

2/10

Poor

09 Mar 2026

Malgozarta

Horrible

Family_with_children

4/10

Poor

23 Feb 2026

Dilma

Very disappointed with our stay. The room was not clean (sticky floors, not cleaned obviously, hairs in the tub), and it was freezing cold when we arrived. It took over an hour to warm up. Not the experience we expected.

Partner

6/10

Pleasant

22 Feb 2026

René

The floor is son cold

Friends_and_family Family

2/10

Poor

15 Feb 2026

Celeste

There was no internet connection we had to use my hotspot from my phone. The pillow case and bedspread had black threadlike pieces on them. The bed was so lumpy that it sagged in the middle of the mattress. My boyfriend hurt his back so badly that we left at 2 AM. We asked for a partial refund but the desk clerk said we needed to speak to his boss the following morning. Due to obligations we haven’t had a chance to speak to him.

Partner

8/10

Excellent

10 Feb 2026

Sherilyn

Room was clean staff was nice. Only 4 star because it took some time to check in because system difficulties, and room was freezing cold and had to crank the heat just to be comfortable

Leisure Family

8/10

Excellent

09 Feb 2026

Jennifer

It was nice...got a late check out! That was awesome.
TV sounds was weird and the tub was filling up.
Clean room and nice people to work with.

Leisure Family

10/10

Exceptional

07 Feb 2026

Christopher

Clean. Great breakfast. Great people at the BW.

Business Self

6/10

Pleasant

26 Jan 2026

Gordon

Room and staff were ok, not great,

Leisure Family

4/10

Poor

12 Jan 2026

Paul

the motel lost power from about 7:30 PM untill some time tin the early AM. There was no heat or lights. It got very cold. the staff was no where to be seen. there should have at leasr offered extra blanks

Family

6/10

Pleasant

02 Jan 2026

Debbie

The room was freezing and took quite a bit of time to warm up, we had to place a towel along the bottom of the door to help stop the draft. The beds were very loud because the frames were made of thin metal sheet material. The room was clean and the staff were nice. Overall it was an ok place to stay as it was close to everything.

10/10

Exceptional

29 Dec 2025

Gina

From check in to check out staff and favorite perfect for our stay

Leisure Family

4/10

Poor

22 Dec 2025

Justus

Our room was freezing cold when we got there. Seems they turn the heat off when no one is in the room. It took hours for it to warm up. The door also had an air leak at the bottom and about two feet up the side. It didn’t not shut all the way so the air draft came in and kept the room and floor cold. As a result the heater had to be blasted and it made it very dry each night. When I told the front desk they just apologized and said they were under construction and that no other rooms were available because they were fully booked. I had to use one of the extra blankets on the bed to act as a blocker for the air under and the side of the door. Lastly because the air was off it was very musty in the room and now all of my clothes, jackets and belongings smells old and dusty. I don’t normally complain about rooms but I felt this had to be addressed as it was definitely not worth the price we paid and I feel very duped into thinking this was a good place based on the rating it has. Perhaps it was just the one room but it could also have been other rooms. Just that the one I was in was terrible.

Friends_and_family Family

4/10

Poor

21 Dec 2025

kathy

We were over charged for our “incidentals” and took 5 phone calls from the front desk and it wasn’t resolved until morning. The clerk was new and in training but the other clerk was busy doing other things which lead to her error.
The phones were not working properly. Front desk called our room but couldn’t hear us and had to call back. We received an unwelcomed wake up call in the morning. When I called the front desk, the new clerk said the phones weren’t working, it was an error and hung up on me!
The hotel was clean but looks nothing like the pictures online. Breakfast was poor - th eggs sausage and potatoes were inedible.

Leisure Partner

10/10

Exceptional

01 Dec 2025

will

Hotel was comfortable and clean staff was friendly

Business

10/10

Exceptional

24 Nov 2025

Joseph

Great room...Great customer service...checking in was very nice and the night attendant was very helpful.

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Sara

Room was very clean smelled good and staff was wonderful. Very inviting and helpful.

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Steffi

Room was pretty comfortable. We spilled something on the floor and when we wiped it up we saw that the floor was quite dirty.

Friends_and_family Family

6/10

Pleasant

05 Nov 2025

Jennifer

The property looks and feels a little old and run down. Everything is adequate - clean and properly stocked. It's a perfectly adequate place to stay, just not a stand-out in its category in any way.

Business Partner

8/10

Excellent

23 Oct 2025

Joyce

Room smelled like smoke and the building was dirty and needed work

Leisure Partner

10/10

Exceptional

22 Oct 2025

Gregory

Easy parking.

Self

6/10

Pleasant

20 Oct 2025

Diane

Older property. Nicely upgraded.beds were comfortable. The morning lady was very nice.

Leisure Partner

8/10

Excellent

10 Oct 2025

Craig

Rooms was nice relative to the overall hotel aesthetics. Breakfast was not very good, but coffee was.

Self

6/10

Pleasant

05 Oct 2025

Joseph or Vickie

Bathroom floor was dirty. Top blanket was dirty. Breakfast was lacking, watery juices and coffee.

Partner

6/10

Pleasant

05 Oct 2025

Robert

Dated and dirty. Pleasant staff.

The gal attending the front desk, was very cheerful and pleasant, but the room was very dated, very dirty, and the beds were horribly uncomfortable..

I normally would stay at a different chain, but for some reason, everything else was booked. I was only there for one night, so it wasn’t the end of the world, but I will avoid this place next time

Self

6/10

Pleasant

04 Oct 2025

XIAOYI

A better version of motel. Not much nearby.

Leisure Family

2/10

Poor

28 Sep 2025

JoANNE

Filthy area. Unsafe

2/10

Poor

26 Sep 2025

Jodi

It was a dump

Friends_and_family Family

4/10

Poor

24 Sep 2025

kevin

Hotel was not clean, old and loud.

Business

10/10

Exceptional

19 Sep 2025

Joann

The young lady the front desk manager was very sweet and helpful. The poor thing must never get a day off because she was there everytime we went to the front desk!

Leisure Family

10/10

Exceptional

18 Sep 2025

Valerie

Thank you

8/10

Excellent

03 Sep 2025

Laerte

Is old building they’re being maintained is on floor room easy in and out the breakfast was cold the coffee was great booked last minute good place to park my 10 wells the beds was comforting I had great sleeping

Business Self

10/10

Exceptional

21 Aug 2025

Thomas

Nice day. Clean, friendly and safe.

Partner

10/10

Exceptional

19 Aug 2025

Frederick

Very nice place

2/10

Poor

06 Aug 2025

Carole

Full of surprises

CheckIn took 30 minutes, middle of the night the carbon dioxide kept on beeping every 10 minutes, they changed us room but we missed the breakfast because of over tiredness

Partner

2/10

Poor

04 Aug 2025

Brenda

The desk staff was rude disrespectful and over charged us. This is worst Expedia \"horetel\" I ever stayed in. Dirt on floors even after clesner came in

Leisure Partner

4/10

Poor

28 Jul 2025

Madison

The rooms look nothing like the pictures, the outside door to get in the building where the rooms were, was broken and not secure or safe feeling. I had to hip check the door to our room to get it to open, the room smelled musty, tv wouldn’t work, and we were not made aware that our room was a joining room with a stranger. Walls were paper thin and you could hear everything. The plug in had white stuff all over it. Property did not feel safe or secure. The tub/shower was also very outdated. We ended up loosing all our money and booking a different hotel. Definitely needs a lot of updating, and a good cleaning. For the price we paid for the room, we were very unsatisfied.

2/10

Poor

26 Jul 2025

Karen

Overly expensive for inferior, depressing room.

Leisure Family

8/10

Excellent

24 Jul 2025

Bethany

Usually stay at another hotel when I pass through but they were full so came here. Check in desk was friendly and easy. Directed me to wine store and showed me where room was in map. Although an older hotel, it was clean and had everything I needed. Felt safe there, very quiet and bed was comfortable. Slept well then in morning had a nice continental breakfast including biscuits and gravy,(which surprised me being NY state)sausage, scrambled eggs and yogurts, even waffles. Staff were friendly.

Leisure Self

2/10

Poor

20 Jul 2025

Donna

This place should be leveled. I have never stayed in a $224+ room that was so dirty and disgusting. You had to walk outside to get to your room and the hallway was 100 degrees. Breakfast was horrible.

6/10

Pleasant

19 Jul 2025

Verified traveler

Difficult to get a hold of anyone at the front des

Service was very slow at the front desk. Stood there for over 10 minutes before somebody finally came. It was like that every time we had to go to the front desk and they did not answer their phone. TV was broken. We had three rooms one room’s keys did not work. Rooms were average. Breakfast was good and more staff were available in the morning.

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Alan

Great location

Leisure Family

10/10

Exceptional

31 May 2025

Alexina

Clean cozy vibes

I must say upon arrival a wonderful lady at the desk named Shaniqua was very pleasant and helpful I had a long travel and I wasn’t expecting such a vibrant personality it was really nice to have that experience. The room was perfect very clean and comfortable everything was in top condition even my freezer to keep my frosty from Wendy’s frozen which saved me for that late night sweet treat 😉 not to mention the free breakfast and coffee which also helped save me a couple bucks btw the coffee was delicious but the eggs and bagel was my go to 🥰 they had other choices though like cereal and oatmeal ❤️. I had a good stay here the vibes was just right for me I’ll be booking with best western in the future .

Self

6/10

Pleasant

29 May 2025

rena

10/10

Exceptional

06 Apr 2025

Philip

Staff was very helpful.

8/10

Excellent

22 Mar 2025

Tamekia

The location is good close to different varieties of restaurants

Business_and_leisure

10/10

Exceptional

22 Mar 2025

Karina

It was a lovely stay for a quick overnight trip with my family.

Leisure Family

4/10

Poor

12 Mar 2025

Lisa

Long wait to check in.
Room smelled bad.
Bathroom was too small.

Business Partner

6/10

Pleasant

16 Feb 2025

Colleen

N/A

6/10

Pleasant

14 Feb 2025

Stephen

It smelled like someone was smoking Marijuana and the common areas smelled terrible. Also, there was a buch of kids running around the halls all night with no supervision... making noise until late at night. Nothing was done about it.

Business Family

10/10

Exceptional

30 Jan 2025

Heather

10/10

Exceptional

30 Jan 2025

Henry

Easy access to thruway, restaurants and exercise equipment on the premisis..
A little pricey, however.

Leisure Self

4/10

Poor

19 Jan 2025

Hope

Too noisy can hear everyone in the hall

Business

10/10

Exceptional

19 Jan 2025

Momodou Lamin

Great hotel

Business Family

10/10

Exceptional

05 Jan 2025

Steven

Clean ,quite and free breafest was very nice

8/10

Excellent

16 Nov 2024

Jarett

Clean and nice staff. Area around the hotel is a little depressing. It serves a purpose for travelers and is appreciated.

Leisure Self

10/10

Exceptional

12 Nov 2024

Andrea

I was skeptical but turned out great!

We stayed at the seperate building on the side. This made my kiddos feel better that it was more hotel style rooms with a door to a hallway that was locked from the outside unless you had a key card. The other main part was more motel style even though they had hallways there was no stopping people from going up to your door even if they didnt have a key. The room was very clean and the beds were very comfortable. The soaps that were in the showers were full sized and smelled good. The cleaning service was amazing. Always around for anything you needed. We were in for a hockey tournament and the kids wanted to play knee hockey and the cleaning service let them and loved that they wanted to play rather than be on video games! Checking in and out was a breeze. The other family we were with tried to get an early check in and i know the front desk gave him hassle with that and would not release the room until 3:01 even tho the cleaning people said the room was done so that was a little weird. We stayed from a thursday to a sunday. We enjoyed our stay very much and will be coming back!

Friends_and_family Family

6/10

Pleasant

03 Nov 2024

LaLanna

Decent enough hotel. Staff was very, very nice and accommodating.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2024

Rosalie

Lower your prices

The stay was wonderful, quiet clean, beautiful staff. I just don’t agree with your prices. They’re too damn high lol

Friends_and_family Family

10/10

Exceptional

20 Oct 2024

Brian P.

Hibernian Weekend

Good Solid Hotel.
Good Staff
Good Location

Business

8/10

Excellent

19 Oct 2024

Daniel

Very small bathroom. Seemed pricey but I don't know what's normal for Utica.

2/10

Poor

19 Oct 2024

Gina and Greg

Well first they had us down for 2 nights and that was the start when checking in, they charged are card for the lady that was in front of us, then charged us for our room, which made account negative and other charges to my account, blood on sheets bathroom was gross key cards didn’t work and they were no help

Leisure Pet

4/10

Poor

16 Oct 2024

Jennifer

I don't care for the busy industrial area of Utica. This was a redone motel and didn’t feel super safe. We did not have issues, but I prefer a less industrial place to stay.

Leisure Family

6/10

Pleasant

08 Oct 2024

George

Typical hotel stay but after getting to the room after 1:00 am I discovered that the bed had not been made. There were freshly cleaned sheets and blanket however I was in no mood to make a bed at that time of night.

Leisure Self

10/10

Exceptional

30 Sep 2024

Verified traveler

Lovely staff. Clean hotel. Would have liked proper crockery and cutlery at breakfast, not disposable.

Partner

8/10

Excellent

22 Sep 2024

Verified traveler

We had the opportunity to share this property with international lacrosse players who were playing in a tournament. We met players from Japan, china tipai, Germany, and Scotland. We learned many things about these coaches, players and the game they love to participate in. Yes they were slightly noisy later at night (after 11 pm) but with a quick visit in the hallway about their day and a reminder we were older everything went quiet. My husband has dementia and without proper sleep at night our days are impossible to enjoy. Great bunch of young people to share a hotel with.

Partner

8/10

Excellent

10 Sep 2024

DAVID

Went to get a candy bar for a late night stack unbelievably expensive $3 and something for a small candy bar and almost $6 for a large. That's ridiculous

Self

6/10

Pleasant

03 Sep 2024

Walter

Inconvenient check in

8/10

Excellent

25 Aug 2024

Verified traveler

Great hotel,but old

Hotel is old, but room is good and renovated. Bed is comfortable!
Breakfast staffs are amazing!!

Friends_and_family Family

10/10

Exceptional

22 Aug 2024

Alexa

Would recommend

We’d recommend this stay! It’s pricey (as are the other hotels in the area), but includes breakfast and is a good spot when passing through for the night. Staff was very friendly!

Partner

10/10

Exceptional

21 Aug 2024

Nancy Ann

A very nice woman checked us into our room. Very polite😊

Leisure

6/10

Pleasant

18 Aug 2024

Jeanie

Comment

It was fine. Quiet. Issues with computer made it take checkin long at least 15-30 minutes. Had to carry bags up stairs. No elevator seen, need to tell people that is the case.

Friends_and_family Family

6/10

Pleasant

10 Aug 2024

Craig

Basic Best Western property.

Business Self

8/10

Excellent

09 Aug 2024

Michael

Clean and well maintained.

Leisure Family

6/10

Pleasant

28 Jul 2024

Chanel

I stayed here recently for 2 nights. I was in town for an event, and this hotel was decent price and within distance of where I needed to be. The check in process was fast and the young lady was polite, when I checked in and checked out. The only thing I would stay is that they should steam their carpets or throughly clean the rooms, it smell so bad. I went to Walmart and went to town cleaning before I put my bags anywhere. Some of the bath towels had lower region hairs jn it, that was kind of annoying so I used what I could. My sleep was comfortable and quiet, parking was fine and safe. Overall it was fine, just extra details of cleaning and whoever the cleaners are should preview the rooms again right before someone checks in would be the extra step to take.

Business Self

8/10

Excellent

27 Jul 2024

Keith

It was an older building but overall a nice place. Clean.

Partner

10/10

Exceptional

21 Jul 2024

Jennifer

The property was clean and we felt safe.

Leisure Partner

10/10

Exceptional

15 Jul 2024

Candace

Comfortable

We went in for the Boilermaker race. The staff was very pleasant, explained amenities and asked if we needed any info about the area.
The rooms are somewhat outdated. The towels were very scratchy. The shampoo and conditioner were very good. Breakfast was a good mix and those waffles are totally the best! All in all, pleasant stay.

Friends_and_family Friends

8/10

Excellent

05 Jul 2024

Chimene

I liked because it was around all different types of food

Leisure Family

6/10

Pleasant

28 Jun 2024

Isabel

The price for overnight pretty steep for older building. The AC exhaust is blowing in the hallway feels hot. Otherwise the beds and bathrooms are clean.

Leisure Family

2/10

Poor

26 Jun 2024

Kathleen

The room was disgusting. Bathroom had mold, the shower had hair in the drain and by the time 3 were done showering the water wouldn’t drain and it was half full. There were handprints on the walls and hair in the bathroom. Absolutely gross.

Family_with_children

6/10

Pleasant

07 May 2024

Jeffrey

Hotel needs to be revamped. Showing it’s age

Friends_and_family Family

6/10

Pleasant

25 Apr 2024

RICHARD

Ok but door would not unlock

Business

10/10

Exceptional

20 Apr 2024

Christine

It’s a good place to stop for the night when traveling through the area.

Leisure Partner

4/10

Poor

17 Apr 2024

Verified traveler

We decided we would not stay in another Best Western property. It was shabby and run down.

Friends_and_family Family

4/10

Poor

15 Apr 2024

Penny

Property is showing wear, bed was very uncomfortable. Bathroom had hair all over the floor. Room was non smoking but someone had been smoking in it, very strong smell of cigarettes. Took a very long time to check in. I would not recommend this hotel

Leisure Partner

10/10

Exceptional

12 Apr 2024

MARK

The room was very clean and well-maintained. The staff is very polite and helpful especially upon check-in and checkout. We were in a room at the end of the main building, and it was very quiet there all night.

Leisure Partner

10/10

Exceptional

07 Apr 2024

Candy

Clean rooms, comfortable bed.

Leisure Self

10/10

Exceptional

06 Apr 2024

Ronald

Looked good. Like location

4/10

Poor

15 Feb 2024

Victor

Never going back!

Leisure Self

10/10

Exceptional

12 Nov 2023

Kathleen

Great location, reasonably priced, comfortable and clean.

Leisure Family

4/10

Poor

05 Nov 2023

Guy

We checked out early. We left at 7:30pm Saturday night. Upon returning from the hockey rink. We walked in the back entrance as we had been doing since Friday afternoon. When he walked in the smell of marijuana was extremely overwhelming. I would no allow my Son to even walk in. When we opened the room door the smoke billowed into the room making it unbearable. My wife and I decided at this point to pack up. We ended up staying with friends of ours playing in the same tournament. I then drove upfront to check out and told the attendant the reason for the early check out. The attendant stated they had been having trouble with employees from Wendy’s coming over and smoking in the back. I then informed her this was definitely someone who was staying in a room on the back end. Given the fact that I am a Police Officer there was no way I could allow in good conscience my Wife or 13 year old sone be subjected to that. IT WAS THAT BAD!!!

Business Family_with_children

6/10

Pleasant

30 Oct 2023

Wayne

The room was quiet claustrophobic, only had one window window which faced a hallway so obviously couldn’t have the curtains open. Possibly the smallest bathroom ever, cobwebs in the room corners and a couple broken lamp shades. Foot traffic stains showing on the carpet even though they advertise as newly remodeled. And you have to put out a sign if you want housekeeping, we missed that one.

On the good side, staff was friendly, bed was comfortable, water was hot and continental breakfast was good. I guess it’s fine if you just need a bed and a hot shower.

Leisure Partner

8/10

Excellent

15 Oct 2023

Patricia

Staff were very friendly & accommodating & helpful

Leisure Family

6/10

Pleasant

15 Oct 2023

DONALD

Location poor. Breakfast staff let food items run out and were slow to restock eggs, coffee, fruit, bread. Staff were not in a hurry. Front desk could not print a receipt. Door keys did not work - twice.

8/10

Excellent

14 Oct 2023

SUSAN I

The continental breakfast was not that good
Not much variety and orange juice was dreadful. Stop using city water to make the juice.

Partner

4/10

Poor

14 Oct 2023

Melissa

I didn’t like getting up in the middle of the night to find the bathroom door somehow locked. Had to go to front desk

6/10

Pleasant

08 Oct 2023

Verified traveler

Check in was pleasant. Room was fair. It smelled old. Pillows and sheets were hard and rough. The room was clean and had some nice conviences like microwave and fridge. The breakfast was fine, pretty standard hotel breakfast.

Partner

2/10

Poor

06 Oct 2023

Biswajit

Horrible experience

Room carpet is never cleaned, bathroom fan switch is non existent. No sink in the bathroom. Outside sink is clogged. Bath tub valve doesn’t function. Run mat is old and extremely dirty. Air Conditioning doesn’t work either. Room lock gets stuck and breakfast is cold brought in a plastic to dump in a tray in front of all customers. We were sick.

Friends_and_family Family

6/10

Pleasant

01 Oct 2023

Stuart

The hotel is a bit tired in need of an update. The strips on the magnetic key cards are affected by keeping them next to the magnetic field on an iPhone, which is annoying. The breakfast area was well stocked and kept clean by attentive staff.

Leisure Partner