Name: JAZ Neo Saraya Palms
Address: Makadi Bay- Hurghada, Hurghada, EG

10/10

Exceptional

11 Jul 2026

Hossam

The hotel is very good specially the stuff they are doing their best to make every thing in the best shape and always helpful and kind. The room was big and comfortable and the food taste was very delicious and quality was good

Family_with_children

10/10

Exceptional

15 Feb 2026

Dalia

The hotel offered exactly the calm and quiet environment that we were looking for. The staff was very polite and helpful especially Mr Ghareeb at the front desk. The room was spacious and very clean. Definitely worth it to come back.

Leisure Family

8/10

Excellent

20 Jul 2025

Erika

The one problem we had that stopped an excellent was that we had birds nesting over our patio so it was filthy and smelly - I reported this every day but it was only jetwashed a few times so we couldn’t use the patio area - felt this problem wasn’t taken seriously and it was too dirty for the room cleaner to tackle with a mop

Leisure Family

10/10

Exceptional

09 Jan 2025

Veronica

The resort was really nice and clean but the outside the area was not too clean.

10/10

Exceptional

09 Dec 2024

michael

All

Leisure Family

10/10

Exceptional

13 Sep 2024

Mohamed

We had a lot of fun, thanks Jaz Sarayat palms

Leisure Family_with_children

6/10

Pleasant

18 Aug 2024

Verified traveler

They had no swimming pool onsite

Friends_and_family Family

10/10

Exceptional

08 Aug 2024

Wael

Excellent support from staff

8/10

Excellent

16 Jan 2024

Assad

Excellent service but too intimate for me

Smaller complex than we are use to pool area also small

Service was excellent just depends whether your prefer this more quieter intimate setting

Partner

10/10

Exceptional

17 Dec 2023

Arkadiusz

This four-star hotel exceeded our expectations. With amazing location among greenery next to a golf course, excellent food in all-inclusive restaurants, high cleaning standards and professional staff (including very helpful and friendly Negm at the reception desk), you cannot go wrong with this choice. It's an excellent value for money. Highly recommended.

Leisure Family_with_children

10/10

Exceptional

16 Mar 2023

Naghme

Beautiful grounds! 10 min walk to the beach but there were shuttles all day. All around a wonderful stay! The staff was very accommodating and went out of their way to make sure you had everything you need!
Thank you!

Leisure Family

10/10

Exceptional

06 Feb 2023

Mohamed

It was a perfect stay

Leisure Family

10/10

Exceptional

03 Jan 2023

bhanu

Exceptional service by staff

Leisure Family

10/10

Exceptional

10 Dec 2021

Darrion

Exceptional - felt truly cared for, not alone

This trip was exceptional due to the welcome back or new staff friendliness - feeling 'cared for' after lockdown isolation meant a great deal to me. I felt more at home than with my family. Wallah!! (I swear)

As a solo traveller, i didnt feel alone AT ALL.... staff and management alike made me feel I was a valued guest and friend.

I normally read 3 or 4 thick books per week on holiday. I was such a social butterfly, i struggled to find time to read. For my personality - that was amazing.

I must say many indivuals made my holiday amazing, but Anna the Customer Service lady is a superstar. We clicked immediately. She checked on me and assisted me over and above my expectations. Thank you doesn't cover how grateful i was.

Chef Emad made it his mission to make sure i had something to eat when my limited eating habits must have been a nightmare for him. I LOVED my food. So a big THANK YOU to him and all restaurant staff.

The waiters there are beyond wonderful. They work long hours and are always so helpful and cheerful, AND efficient!!

I admit I had a blip with my shower the first day, but it was dealt with immediately. (Bearing in mind the hotel had been unused during lockdown, there must have been odd minor issues in some rooms). BUT, there is no way MY issue could have been resolved any faster.

The animation team and pool staff deserve praise for thier work too.

Mr Ayman was so helpful and caring.

If im honest, im miserable at home, cant wait to go back!!

Self

10/10

Exceptional

18 Nov 2021

Rebecca

Beautiful gardens & good quality food

On checking in my room was not as described.
I spent the first day of my holiday sat in reception waiting for a arrogant unprofessional Junior Manager to rectify.
Several members from the hotel team made apologies for his behaviour and explained he was unwell & sick...
However overall the staff at this hotel are wonderful and go out of their way to make you feel welcome & your stay enjoyable.
Rooms are spotlessly clean fantastic housekeeping and the gardens are beautiful.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2021

Marian

Amazing vacation

It was such a relaxing and friendly hotel all employees from receptionist, bar man ,animation team , restaurant all try to make a wonderful stay for us above all they made a surprising birthday party to my little kid thank you so much jaz saraya

Friends_and_family Family

2/10

Poor

28 Sep 2021

Verified traveler

Good from far but far from good

Ok

Partner

10/10

Exceptional

11 Sep 2021

Rosemary

Best service EVER

What makes a good hotel? The staff! And the staff at this hotel are absolutely amazing. The hotel, food, drinks, ammenities etc are all incredible...but I cannot begin to say how good the staff are. From bus boy to managing director there is a smile and eagerness to make sure you enjoy your stay. I would personally like to thank Mr Mohammed the restaurant manager who went above and beyond to make sure our stay was exceptionally comfortable. Even arranging for our table to be decorated and a cake for our anniversary. Thank you sir, you touched my heart. I would recommend this hotel to anyone who appreciates attention to detail and amazing service. Thank you all at Saraya Palms, you were fabulous 💚⭐⭐⭐⭐⭐💚

Friends_and_family Family

10/10

Exceptional

05 Sep 2021

Abdelrahman

Excellent gateway

amazing hotel, almost everything is perfect, the hotel itself, the service, pools, aqua park, beach, shams restaurant. all is perfect, one small comment is that the bed could be better in terms of comfort and cleanliness. they are good but could be better.

Friends_and_family Family

10/10

Exceptional

30 Jul 2021

Verified traveler

The staff was very well trained, very polite,curtious and extremely helpful...

Leisure Partner

10/10

Exceptional

08 Mar 2020

Ahmed

Perfect vacation

Hey, it was amazing holidays! Great service, tasty food and comfortable rooms! So kind and nice people everywhere. It was pleasure! Animation always make us more and more happy with their activities and dances. I never forget you, guys :D thank for everything. See you soon!

Friends_and_family Family

10/10

Exceptional

17 Nov 2019

Michael

Very nice

Beach was amazing
Nice pool tooo

Friends_and_family Family

8/10

Excellent

01 Nov 2019

Verified traveler

Everything was good except the food was horrible
Also there is no beach which it wasnt a good thing

Leisure Family_with_children

10/10

Exceptional

30 Oct 2019

Sherif

very clean, friendly staff ,, needs renovation ,doors ,bathroom , tv connection. need maintenance.

Leisure Family

8/10

Excellent

21 Sep 2019

ahmed

a family vacation

I am a repeater guest at Jaz Makadi, we booked six rooms for my family,
On behalf of my family, I would like to express my deep grateful for the kind concern during our stay at Jaz Makadi Saraya.
We extremity appreciate the kind hospitality, helping, caring, and attention during that period specially from the front office and food & beverage departments.

I do believe that's the best performance.

Friends_and_family Family

6/10

Pleasant

04 Sep 2019

Abdalla

Average hotel

Reception is slow.
We booked in this hitel because we saw the aqua park pictures in the hotel’s pictures. However, we discovers that they don’t have one and we have to go to another jaz hotel. Yes we have a free access for it and it is not so far ( by car or their bus, but it’s not a walking distance) but they’re not honest in putting pictures that don’t exist in their picture.

This hotel is not overlooking the beach. It’s about 700 m far. You can walk it in 10 mins.
Also, the golf picture is edit d by photoshop. It’s not that green that you see in the picture.
Food buffet doesn’t have many options, but you’ll find something to eat.
Children pool is soooo small. I don’t think it can take more than 2 families.
In general, I wouldn’t pay such an amount for this hitel, there’s nothing at all to do,

Friends_and_family Family

4/10

Poor

17 Aug 2019

Ahmed

They must lower the price per night

Small pools.
Lack of food variety and quality.
Poor snacks.
High price for the provided services and facilities.

Family

8/10

Excellent

16 Aug 2019

Tamer

Nice experience

Family

10/10

Exceptional

16 Jul 2019

Verified traveler

A pleasure stay in Jaz Saraya Palms

The hotel was really excellent in everything i was really happy staying for 5 days and i will make it again, special thanks to Mr. Ahmed Kamal and Mr. Mahmoud Abdel Aziz in the reception hotel and Mr. Talaat the waiter in the main restaurant, they were really helpful and cooperative.

Family

10/10

Exceptional

23 Jun 2019

Ahmad

All things was very good
Thanks to all staff
Wish to go back again

Leisure Family_with_children

8/10

Excellent

26 Apr 2019

Ahmed

Amazing

Amazing and great place specially food court at the beach and the aquapark but the food variety was very poor

Family

10/10

Exceptional

03 Jan 2019

John

Christmas 2018

Was a great choice had large three bedroom unit for 5 adults food was great and lots of activity to get involved in staff was so friendly. And went out of there way to make our vacation great

Family

8/10

Excellent

17 Sep 2018

Verified traveler

Very nice. Clean. Friendly staff staff. Every thing is fine. Only the food variety could be better.

8/10

Excellent

16 Jul 2018

US-Engineer

Very spacious hotel and very high quality food (the best for a frequent traveler). Manager Mr. Ayman is a hand on manager that watches over all processes and talks to guests about their experience, takes feed back and applies properly. Although there were many maintenance issues, maintenance staff was very responsive and fixed things on the spot. The only complaint I would pose is related to the security gate that delayed our driver to the point that we were about our miss our ride. Heard from other guests that this is deliberate to force guests to use local provided very expensive transportation provided by the company that manages all hotels in the area.
Potential for improvements:
1- A larger screen TV that is suitable for the very large living room.
2- A microwave in the kitchen
3- Universal electric outlets or at least large diameter plug ins.

6/10

Pleasant

18 May 2018

Susan

Better hotels in Makardi

Great golf course, lousy food and drinks, WiFi is appalling.

Friends

8/10

Excellent

26 Apr 2026

karine

Très bon séjour, malgré un accueil désagréable. Pour voir les poissons et les coraux, il faut aller à l'embarcadère ou carrément faire une excursion snorkling.

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Joachim

Bra hotell med alla bekvämligheter och säbra service

Partner

10/10

Exceptional

11 Dec 2025

Jens

Færre retter end de store hoteller men maden var mere velsmagende. Meget roligt hotel med flotte grønne omgivelser.
Værelserne er meget store og alt er rent med god service.
Personalet er meget venligt og service minded.
Gode udendørsområder.
Adgang til gode tennisbaner og en god tennis træner med rimelige priser.
.

Partner

8/10

Excellent

03 Dec 2025

A

Sehr freundliches Personal von den Reinigungskräften bis hin zu den Gärtnern, den Köchen und den Kellnern alle sehr freundlich, zuvorkommend und hilfsbereit

Leisure Family

10/10

Exceptional

10 Oct 2025

Martin Lykke

Fantastisk pool, og super service ved poolen. Værelserne er meget normale men på ingen måde negativt. Strandområdet er lidt arealmæssige lidt presset, til gengæld er strand fin og der er mindre end 50 meter til snorkling med koraller. Kan bestemt anbefale Ala carte restaurant, men ikke de øvrige

Partner

10/10

Exceptional

25 Aug 2025

Emilia

E’ una struttura davvero molto bella, enorme e ha tutto ciò di cui una persona in vacanza dovrebbe avere. Io ci ritornerei molto volentieri

Leisure Family_with_children

10/10

Exceptional

09 Mar 2025

Per

Mycket trevlig personal och Wfi på hela området. Bra mat och väldigt säkert område

Leisure Family

8/10

Excellent

31 Jan 2025

Michel

Schönes Resort, toller Strand

Leisure Family

10/10

Exceptional

17 Jul 2024

Yasmina

Super a conseiller

8/10

Excellent

25 Nov 2023

Jacques

To much problems with the technical equipment of the rooms.

Leisure

8/10

Excellent

07 Oct 2023

Louisa Maria

Wir hatten eine sehr entspannte Zeit. Das Hotel bietet einen guten Service in allen Bereichen. Wir wurden jeden Tag nach der Zimmerreinigung mit einer schönen Figur aus Handtüchern von Mohamed überrascht. Die Poolanlage ist sehr schön und ruhig.
Das Zimmer war sehr groß, wir hatten genügend Platz und einen schönen Ausblick auf Palmen und den Pool.
Das Einzige was uns gestört hat, ist dass das Kartenschloss an der Zimmertüre nicht immer funktioniert hat und die Cocktails in der Bar waren nicht wirklich gut und lieblos angerichtet.

Ansonsten alles top. Wir würden wieder kommen!

Leisure Partner

8/10

Excellent

02 Jul 2023

Marlen

Wir waren als Familie (2 Erwachsene / 2 Kinder 3 7 Jahre) im Saraya Palms.
Wer Ruhe sucht ist hier absolut richtig. Die Anlage verfügt über einen Ruhe und einen Aktiv Pool welche je ein kleines Kinderbecken haben. Das Hotel liegt ausserdem neben dem Golf Platz der Madinat Makadi, was zum Vorteil hat das neben an kein weiteres Hotel angrenzt . Die Zimmer sind recht großzügig, wir hatten eins direkt am Pool mit 2 Schlafzimmer. Die Einrichtung ist schon etwas in die Jahre gekommen aber sauber. Es gibt ein Restaurant welches nicht die Masse an Auswahl hat, dennoch Geschmacklich alles sehr gut. Personal sehr zuvorkommend und freundlich.
Ich würde dieses Hotel an Paare und Gäste empfehlen die wirklich Ruhe suchen. Mit zwei Kids im Alter von unseren würde ich aber das nächste Mal ein Hotel wählen welches entweder direkt am Strand liegt oder mehr Rutschen hat. Da wir aber diesmal wirklich nur 2 Tage ausspannen wollten, war die Entscheidung fürs das Palms absolut richtig.

Leisure Family_with_children

10/10

Exceptional

24 Jun 2023

Filippo

Es war super!

10/10

Exceptional

15 Apr 2023

Gabriele

Ich mag dieses Hotel einfach. Man kann so gut entspannen und das gute Essen genießen

Leisure Family

10/10

Exceptional

08 Apr 2023

Jurcevic

Es war einfach toll alles bestens!
Ich werde jetzt bevor ich nur das gute schreibe , das wäre zu lange.
Schreibe das einzige das man verbessern könnte!
Ob man das verbessern kann 🤷‍♀️
Sauberkeit!!!!!!
Ohne einen Mann da jetzt anzugreifen
Da bräuchte man dringend paar europäische Frauenhände ✌️ ( Männer geht auch)😅
Das war für und der einzige Kritikpunkt!!
Sonst sehr empfehlenswert ♥️

Leisure Family