Name: Crowne Plaza East Midlands Airport
Address: Packington Hill, Kegworth (derby), GB

8/10

Excellent

12 Jul 2026

Roxanne

The staff where extremely friendly and helpful and the hotel room was clean.

I was disappointed with the no air con no matter the level of room you book. My partner had air con in his room and we didn’t but the staff did get us fans.
Just a little disappointed for £274 a night.

The breakfast was amazing and very comfortable nights sleep,
I would go back but would ask for an air con room. Before booking.

Partner

10/10

Exceptional

20 Jun 2026

Gareth

Helpful staff, good room, unfortunately breakfast wasn’t being served until after I had to leave.

Self

10/10

Exceptional

07 Jun 2026

Claire

Amazing hotel we loved our stay at the Crown Plaza
Everyone from reception/swimming pool and restaurant staff contributed to our experience. They went above and beyond with everything for our netball team
Thank you so much

10/10

Exceptional

10 May 2026

Lynn

We have used this hotel for over 14 years as it is convenient for when we visit family. Over the years we have seen many changes, generally all good. This is the second time we have stayed since IHG have taken over and you can see the difference. Staff were helpful, welcoming and professional. I mentioned a couple of things and they were sorted immediately. The Housekeeping Manager checked that everything was alright with our room .....and it was! I do so love having Elemis products! I used the gym, which is great for hotel guests as open 24/7. The pool area is lovely and I did use it, but as I'm a fast length swimmer, I only managed to use once before it got busy and more children arrived. We ate in the Marco Pierre White restaurant on one evening and food was as expected, good but not amazing and quite pricey. Service was a little slow, but that was not a major problem. Bar staff were good and attentive, offering me an alternative sparkling wine, as I do not like prosecco. Breakfast was good but possibly a little more choice needed on cheeses and available breads. We will be staying again and would recommend. Overall a good stay and thank you to all the staff.

Partner

8/10

Excellent

10 May 2026

Tejash

Clean room, spacious, with a Marco Pierre white restaurant on-site. Bit pricey but we worth it.

Family_with_children

10/10

Exceptional

09 May 2026

Philip

Excellent visit. We were upgraded to a lovely family room. The gym and swim facilities were very clean, modern and well maintained. Thank you for the free member parking as well.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Jill

Breakfast was amazing, rooms lovely and clean although the bathroom could do with a deep clean, but for the money, really good

Friends

8/10

Excellent

13 Apr 2026

Gerard

Very friendly and helpful staff. All very nice and talkative. Lovely breakfast, easily accessible and pleasantly surprised by the size of the \"small\" room. Would certainly visit again

Self

10/10

Exceptional

11 Apr 2026

Revinder

A lovely stay, easy to get to from the M1.The hotel has ample parking and EV charge points. Excellent customer Service from the reception team to the restaurant team. The room was lovely and the food was very nice. All in all a nice stay.

Partner

10/10

Exceptional

07 Apr 2026

Stuart

All good, very friendly staff good bang on

Business

10/10

Exceptional

23 Feb 2026

Eamonn

Everything about this hotel was great. Room size, friendly staff and just an overall pleasurable experience. Thanks

Partner

10/10

Exceptional

16 Feb 2026

Bonita

Room spotless
Staff nice especially Harry the bartender
Food excellent
Good facilities

10/10

Exceptional

13 Dec 2025

Christopher

comfortable stay and good breakfast

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Claire

Nice clean hotel with good facilities and welcoming, polite staff. Unfortunately the walls are paper thin, so you can hear every noise made by other guests. The beds were comfortable but the frames were so creaky they made a noise everytime someone moved.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Glenys

Friendly helpful staff

Partner

8/10

Excellent

16 Nov 2025

Sionagh

Very clean room and bathroom. Well maintained. Staff very accommodating and helpful. Breakfast - good choice with hot and cold, continental style and healthy options

Business

6/10

Pleasant

09 Nov 2025

James

Breakfast had very little cooked food available. Waited for nearly 15 minutes before someone came to ask what we needed? Bacon, eggs might be a good idea! Pastry options were not fresh and were hard.
If I stay again I won’t be eating breakfast at the hotel. Shocking.

Room was ok but if you have the AC on then the room is lit up with by the LED.

Was ok but not sure I’d stay there again.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Jozef

Friendly staff

Leisure Family

4/10

Poor

26 Oct 2025

Steve

Arrived at the room and the sofa bed had not been made up despite a child booking.
Two showers in the bathroom and both were barely usable. The cubicle was a trickle and Luke warm at best and the bath shower was scolding hot and the cold tap didn't work to cool it down.
When we went to bed there was a beam of light coming from the door and shining right across your face, making it very difficult to get to sleep. Even the light from the peephole shone a circle on the wall just above the bed. It was awful when you want to relax.
Genuinely disappointed in the room and the breakfast could have been much better.
We often stay near Kegworth and this was our first time at the Crowne Plaza. Maybe we were really unlucky with our room and hard cornflakes, but as things stand I won't be planning to stay there again.
Staff were all lovely though and the rest of the hotel looked very nice. Need to work on the important details though I'm afraid.

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Michael

My room was through a labyrinth of corridors where it felt quite cold and damp. Shower wasn't fit for anyone over 5'6\" or those that may have had a large breakfast. The main hotel area is lovely though.

Business

10/10

Exceptional

11 Oct 2025

Lynn

The welcome was warm, friendly and efficient by Maya. The room was excellent, Elemis products always a bonus! The gym is great and pool now open. Breakfast was good, but could have done with a better choice of cheeses. Waiting staff excellent.

Partner

10/10

Exceptional

21 Sep 2025

Stephen

Enjoyable stay

Enjoyed the stay just was a little bit noisy around 10:30pm due to other residents returning to their room. Also we had a room with an adjoining door which allowed noise from next door to he audible

Partner

10/10

Exceptional

21 Sep 2025

Babita

Friendly staff, nice and clean hotel.

10/10

Exceptional

18 Sep 2025

Lesley

Would stay again

Good size room. Comfortable bedding.

Friends_and_family Friends

8/10

Excellent

25 Aug 2025

Msrie

It was a pleasant experience for the first time staying there

Business_and_leisure Friends

10/10

Exceptional

24 Aug 2025

Chris

Great value better quality hotel

Business_and_leisure Self

10/10

Exceptional

01 Aug 2025

Pembe

Amazing service, I forgot my ring at the hotel and they kindly posted it back to me

Leisure Self

4/10

Poor

01 Aug 2025

Anil

Terrrible Brand - hotel staff is your luck

The hotel is dated. Old infrastructure and it is a bit odd that Level 2 and level 3 have only about 5 feet difference but that didnt cause us much inconvenience.

Biggest issue was plumbing and bathrooms in the hotel. I was given a room wherein the shower was rusted and water pressure dismal. I couldn't get any water through the shower head.

On complaint, I was given a second room which had a seperate shower but an electric shower head. I made mistake of using it and either it blasted ice cold or super hot water.

A few minutes later, I realised the toilet seat was broken. I went to the reception to complaint and was told that the hotel is fully booked and they cant do much about it at the hour. To be fair, staff was polite and as compensation offered me free breakfast but in his own words - it didnt remediate the original issue.

When I am paying £150+ for a night, I expect a clean, functioning bathroom and toilet and not £15 free breakfast.

After my return, I provided the feedback vai the IHG feedback request (Did I mention I am a member of their rewards scheme) and their response was:
Points noted but were not our fault because we expect previous guests to report the issue. It wasnt reported to them before i checked in and they didnt feel responsible for all the faults.... Really??? DO you expect previous guests to report old creaking infrastructure and broken toilets?
Well, your wish was granted just now!

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Dave

A great hotel, great staff

8/10

Excellent

18 Feb 2025

ANITA

Hotel was okay apart from the latch on the bedroom door being faulty. A little distressed about it as it was the day I checked in. I locked the door ready to settle down for the evening, but remembered that I had left something in my car. As I tried to exit the room the latch was stuck and had to phone reception who sent someone to break me out. The saving grace is that I needed to leave the room and that it did not happen during a fire! They did move me to another room unfortuantely it felt like it was a step down from the one I was in. (It was smaller)

Business Self

8/10

Excellent

03 Feb 2025

Tony

property was very good standard and condition / Restaurant disappointing , ordered steak M/W , steak was served half M/W the other half Rare , sent back!!

Business Self

4/10

Poor

12 Jan 2025

Simon

Air con noise

Noises fromAir con units all night !!!!

Partner

10/10

Exceptional

01 Dec 2024

Karen

Lovely weekend stay

Front desk staff really friendly and helpful with local knowledge. Taxi recommendations brilliant!

Friends_and_family Family

8/10

Excellent

28 Nov 2024

Wanda

Great location

10/10

Exceptional

20 Nov 2024

Duncan

Lovely hotel

Great Hotel. Sometimes can get at a great price. Double rooms are spacious and beds are great. Very clean aswell with window

Self

10/10

Exceptional

05 Nov 2024

Mark

Great staff with great food

Business

10/10

Exceptional

10 Oct 2024

Eraina

Highly recommend

Excellent hotel, amazing staff, brilliant location.
Highly recommend :)

Business

8/10

Excellent

29 Sep 2024

Ian

Motocycle racing weekend

Arrived a little late. Check inn went well. Quiet night no isuses had breakfast next morning a good mix of hot & cold food.hotel looked very clean inside. Will be staying again.

Partner

8/10

Excellent

23 Sep 2024

lisa

We had a sofa bed for our daughter in the room. It was so uncomfortable. You could feel every wire. We picked the hotel for electric charging. There were 2 charging bays which were not marked as electric charging bays and there were 2 petrol cars parked in them so couldn’t charge our car.

Friends_and_family Family

8/10

Excellent

12 Sep 2024

NICHOLAS

Convenient location and good service. Rooms were clean and well equipped.

Business

10/10

Exceptional

12 Sep 2024

Aveva

Overall the property was very clean and well maintained and the staff was kind and helpful. Be aware that the location and size of the “courtyard” shown in the booking images were misleading. The location was tucked away on a very, very small corner of the property. The spa was closed for renovations during our stay as well. The restaurant, Marco’s, was a big disappointment for anything outside of breakfast. Our meal order was mixed up, my partner’s steak was overcooked, both steaks were bland, and the side dish offerings were slim. I would definitely stay at the hotel again just know that there aren’t many dining options within walking distance.

Business

6/10

Pleasant

06 Sep 2024

Verified traveler

Great hotel rooms and brilliant housekeeping.
Warm welcome and clean hotel.
Nice touch with the water cans in the room

This hotel is right next to the airport so I expected aircraft noise and there is lots of it so do be prepared.

It wasn’t clear that parking wasn’t included when booking so a bit of a shock to have to pay £8 a night.

Restaurant was a let down for friendliness, speed of service, accuracy and general efficiency. I dined for dinner and breakfast for 4 nights and experienced the same things each time.

Business

10/10

Exceptional

23 Aug 2024

IAN

Absolutely this hotel has some of the most comfortable beds I have slept in at a hotel. I would definitely stay here again!

10/10

Exceptional

16 Aug 2024

Jon

Really nice hotel

Great staff and the restaurant has excellent food and is good value for money

Friends_and_family Family

8/10

Excellent

09 Aug 2024

Steve

A hotel that cared

Great hotel with a lot of great facilities. The check in staff really helped me out and I appreciate their help.

Business

6/10

Pleasant

21 Jul 2024

Joseph

Mixed feelings

This is a challenging review. We were really happy with the room and the breakfast (the service from the breakfast staff was impeccable and the food nice), however, after being out all day we returned at 10:30pm to discover the room had not be serviced. We understand oversights can happen, however, when we spoke to the front desk we received neither an apology nor an explanation and instead got a bit of gruff response and they asked us to wait 20 mins (given the hour and with a 3 year old we couldn’t wait that long). In the morning upon checking out, we raised it just as an aside and the lady at the desk was only concerned whether we raised it the night before, and when we said yes, she just said good - again no apology or explanation. It is disappointing as it really did detract from an otherwise great stay.

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Ingrid

Friendly staff who upgraded this very weary traveler on checking in. Lift out of service, and was offered assist, but only had a small case and suit bag. Room excellent, comfortable, quiet. Didn’t have time for breakfast, but will most definitely have it next time. Great find, and convenient for the M1 south.

Leisure Self

10/10

Exceptional

18 Jul 2024

Rachel

We were booked into this hotel at the last minute after our original hotel was suddenly cancelled on our arrival. The Duty manger at the Best Western Yew Tree Lodge, was kind and understanding and helped us with an earlier check-in so that we could get changed and ready for my daughters graduation ceremony, I don't know what we would have done otherwise. He helped to turn a bad situation into a good one. The hotel was much nicer than our original one with the bonus of a great restaurant and super friendly staff, thank you to everyone, we enjoyed our stay and would heartily recommend this hotel to anyone.

Leisure Family

6/10

Pleasant

12 Feb 2023

Brian

Better hotels available nearby

We were booked for an overnight stay to enable a early morning start in Nottingham. This hotel used to be a favourite but has now become to corporate.

£8 to park overnight for one night while a guest of the hotel is just a hidden charge that should be included in the room rate.

Reception staff and manager showed appalling service.

Redeeming factor was an excellent breakfast.

Friends_and_family Family

10/10

Exceptional

14 Jan 2023

Gurl

Pool etc gym

Leisure Friends

10/10

Exceptional

12 Jan 2023

ian

Nice stay

Very pleasant stay . Nice room . Great food Good facilities and welcoming staff

Business

8/10

Excellent

03 Dec 2022

Verified traveler

Nice hotel, but watch out for parking charges

The hotel was nice if a little dated and the pool & spa facilities were OK. However, I only became aware that they charge £8 per day parking when arriving at Reception. When I was considering cancelling my booking because of it Reception waived the parking charge. Other than that my stay was fine. I would stay again if they dropped the parking charge. I personally think it is sly of a hotel to charge parking when it should be in with the price. Its like going to buy a car and the seller charging extra for the wheels!

Business

8/10

Excellent

24 Oct 2022

David

Very good hotel room was excellent

Leisure Partner

6/10

Pleasant

13 Sep 2022

Carl

Nothing majorly wrong with the place

Parking is an issue. £8 per night is just ridiculous when you can park for free on the road outside. The hotel does need a refurb. Given that, the staff are generally great and made us feel welcome. Shout out the manager of the restaurant who was lovely.

Partner

10/10

Exceptional

12 Sep 2022

Verified traveler

Really Nice

Business

10/10

Exceptional

27 Aug 2022

Kevin

Great staff

Staff were excellent room was fantastic and fully recommend the breakfast

Partner

6/10

Pleasant

21 Aug 2022

kohulan

Size and cleanest good but no enough fan provided, time restriction introduced for the swimming pool access

Leisure Family_with_children

8/10

Excellent

10 Aug 2022

Dave

nice pool

Leisure Family

10/10

Exceptional

22 Jul 2022

Victor

It was all good

Leisure

6/10

Pleasant

21 Jul 2022

D

Severely dated rooms

The public areas of the hotel are very nice and well presented. the staff were helpful and attentive. The hotel is however massively let down by the severely dated rooms.

Business

10/10

Exceptional

09 Jul 2022

Malcolm

Great value

Nice hotel in nice village.

Partner

2/10

Poor

04 Jun 2022

Robert

Absolutely no help from Expedia or the hotel to change the date due to Ill health, I wouldn’t use either in the future

Leisure Family

4/10

Poor

03 May 2022

Tracey

poor service and room condition

Hotel looks good from outside, room was dated, handle missing from bath and slipped getting out due to this.
Phoned for room service that did not turn up and overcharged for breakfast (they did not bother to check what we had and just charged us for two full english at £12.50 a person). Disappointed because our son goes to university around the corner and we were hoping to regularly use this hotel when we visit him.

Partner

6/10

Pleasant

29 Apr 2022

Mark

Good but needs more EV charging

All good hotel wise. However picked it for the EV charge point and there was only 1 with decent charge rate, which was occupied for all of my stay. However, the extra 3-pin was useful even if slow and I used that. I would suggest at least providing several 3 PIN points if not further 7kW chargers.

Business

8/10

Excellent

11 Apr 2022

Paul

Comfortable stay

Our stay at Best Western was enjoyable, maybe a bit pricey. Renovations were not timely... otherwise it was okay

Partner

10/10

Exceptional

29 Mar 2022

Karen

Very enjoyable time !

The staff were great all helped as much as they could , the two guys in the spa area were friendly and didnt make me feel a nuisance for asking questions,which i have experienced elsewhere. I couldnt praise all the staff enough. The only things could have been better were firstly the breakfast not enough fresh fruit, and it was a very basic cooked breakfast .I have to say the pancake machine is hilarious all that for very little reward !
The decoration towards our room is half way done which the hotel have notices around explaining in process , however to go from a lovely grey stylish part through double doors into a bad 70s corridor was like taking part in a sci fi movie going back in time , we enjoyed it but many wouldnt !! Lol

Partner

2/10

Poor

25 Mar 2022

Wilsonbell electrical

Don’t park

Stayed before nice rooms but good it overpriced being a celebrity chef image !!

But they are charging for car parking which is criminal £16 for two nights
Very poor of them ripping people off like that

Business

8/10

Excellent

19 Feb 2022

Matthew

Ideal location to meet our requirements. Staff were friendly and polite. Had meal in bar area which was excellent. Noise from other bedrooms ie talking and TV could easily be heard. Would have been useful to have book of information re facilities etc in room.

Leisure Partner

8/10

Excellent

14 Dec 2021

Frankie

Not bad

Nice hotel..very nice restaurant..reception could be a little more cheerful and helpful

Business

6/10

Pleasant

28 Nov 2021

Jemma

Didn’t have any cutlery with our meal so had to ask and they missed some fries for the children. Food didn’t taste very good, no flavour and lack of salt and pepper offered.

Friends_and_family Family

6/10

Pleasant

15 Nov 2021

Verified traveler

Okay stay, slightly overpriced

Placement excellent for what I needed. Downstairs is great, rooms could do with a bit of TLC. Very pleased dogs are allowed, didnt have one with me but think its good that they are. Was not aware of the charge for parking, very expensive so i just parked off site for the rest of my stay ( was then over charged for parking on check out as they presumed I used thier carpark). The wifi didnt work the two evenings i was there so I had trouble getting work done. The staff werent particularly friendly and looked like i was annoying them by checking on the wifi and asking about a dinner reservation (which i was originally told was not available and then when my friend asked she was able to book). Very thin walls, was able to hear everything from the adjoining rooms and corridor all night.

Self

8/10

Excellent

30 Oct 2021

Olwyn

It was mostly good but we were disgusted that we had to pay £8 for parking as we were not informed about this prior to our arrival.

Leisure Partner

8/10

Excellent

19 Sep 2021

Joanne

Nice family hotel

Lovely hotel, but rooms were a bit dated and far too warm, appreciate the provision of a fan but didn’t really help cool the whole room. Lovely pool and restaurant facilities

Friends_and_family Family

8/10

Excellent

16 Sep 2021

David

Great facilities

The public areas of the hotel are excellent and are well presented. The room that we had was a little dated, although it was an executive room. Probably ready for a refurb to bring them to the standards rejected by the public areas. The hotel facilities are excellent

Partner

2/10

Poor

16 Sep 2021

mavis

There was no indication that parking would be charged, and £8 was added to our bill on departure without warning. Conditions in the hotel and particularly at breakfast were highly dangerous, as virtually no one, including staff, had any face covering in a barely ventilated space. This included an open buffet bar with exposed bread, croissants and other food over which customers were breathing and talking. As highly vulnerable clients, we are relieved and surprised not to have been infected by the virus.

Leisure Partner

4/10

Poor

06 Sep 2021

Anastasia

Far from a relaxing stay

When we arrived at the hotel, we were asked to pay £8 for parking if we park the car in the hotel parking, which was already disappointing- the hotel is in the middle of nowhere, not in central London!
The whole ground floor smelled like cigarette smoke, small pool was full of people, changing rooms in the spa didn’t even have soap or lotion.
Extremely loud music played till midnight - basically it was not possible to sleep or relax.
There is no noise isolation whatsoever. You hear everything what is happening in other rooms and in the corridor.
Breakfast was a bit of a zoo - loads of people - you need to be really quick in order to get something from the buffet before it disappears.

Partner

10/10

Exceptional

20 Aug 2021

ian

All the staff were friendly and helpful

Business

8/10

Excellent

17 Aug 2021

alan

Car parking is expensive at £8 per night with no altenatives

Friends_and_family Family

2/10

Poor

15 Aug 2021

Richard

Disappointing to say the least.

We booked through Hotels.com for a last minute one night stay. The prerequisites for our family trips are close(ish) to our destination - this time it was Alton Towers - 45min drive away, and a pool. We do these trips a lot and so are well up to scratch with what comprises a good experience. This was not one of them!
Once booking was confirmed we got an automated email from the hotel saying that no kids allowed in the pool between 6pm to 10am…….so no pool. I called the hotel and they said it was for members only. There was no one in the pool when we left at 8:30 the next day. We feel that this is false advertising as we wouldn’t have booked if this info was readily available.
We checked in at 8pm and the staff in the bar and front desk we’re very helpful. Breakfast was also very nice.
Whether it was the last minute nature of the booking or reflected in other family rooms but room 403 was pretty dire. The double mattress on the pull out was thin and the kids could feel the springs. It was very cramped and dated. No internet available on all of our devices. We had what was the worst nights sleep in any hotel we have been in - no air con and a dusty fan in the corner and a window that could be opened only and inch or 2 meant that we were all sweltering and woke at multiple points throughout the night. The overall experience for £119 was totally disappointing.

Friends_and_family Family

10/10

Exceptional

09 Aug 2021

Colin

A pleasant surprise.

Really nice hotel with excellent facilities. Staff couldn't have been more accommodating or friendly. When we visit friends we usually stay in Nottingham city centre but will be returning to our new favourite hotel.

Friends_and_family Family

10/10

Exceptional

27 Jun 2021

Verified traveler

Felt like a real hotel with people doing things, staff who cared, a great location. I do not agree with paying for parking as a hotel guest.

Business Self

10/10

Exceptional

26 Jun 2021

Ben

Great place friendly staff, even let us bring rhe dog.

Partner

6/10

Pleasant

12 Jun 2021

Verified traveler

Upon check in I was told of £8 parking charge, which if it was mentioned beforehand must be in small print somewhere.
Staff were friendly and helpful and restaurant pleasant.
Unfortunately my room (104) was impossible to sleep in due to a loud water pump noise lasting around 5 seconds every 5 mins or so. At 2.30 am I had to phone reception and I changed rooms. Lucky they had spare rooms or else I’d have gone to sleep in my car, at £8 per night.

Leisure Friends

10/10

Exceptional

16 Nov 2020

Kuldip

Very polite

Partner

8/10

Excellent

03 Nov 2020

Robert

Clean room, quiet hotel. Did what was needed for our two night stay. Parking should be free for guests not £16 for the duration of the stay. I'm sure local residents aren't happy about guests parking on the road for free

Partner

4/10

Poor

17 Oct 2020

Verified traveler

Unexpected parking fee

There is a parking fee which is not included in the price.

Self

8/10

Excellent

11 Oct 2020

Alison

Soundproofing was my main issue - you can hear banging doors, conversations and bathrooms being used when in your room. But the service and the friendliness and the cleanliness Within the hotel was superb.

Business

8/10

Excellent

14 Sep 2020

Verified traveler

Nice hotel, comfortable and clean. Only annoying bit was an £8 charge for car parking which isn't made clear when booking (hidden in small print) - hotel.com should make this clearer.

Friends_and_family Family

6/10

Pleasant

18 Aug 2020

Gail

The hotel itself is really nice the rooms are good. Only problem was staff cleaning rooms could hear them talking and shouting to each other they even walked into our room without knocking and did the same with my brother in his room which is not acceptable

Friends_and_family Partner

8/10

Excellent

18 Jul 2020

David

To notch

Good work stay what was needed

Business

8/10

Excellent

11 Mar 2020

Sian

Lovely food , quiet and relaxing.

Overall good. Location is very accessible and great for several areas. Food from the restaurant is exquisite and the staff are all very friendly. Parking is expensive - wasn’t expecting an £8 charge as an overnight guest, but paid nevertheless! For its proximity to the airport I can understand this may be why!

Regarding the airport - you cannot hear a thing! I was very surprised at how quiet the rooms were!

Business

8/10

Excellent

24 Feb 2020

Andrew

Beware hidden parking charges

The staff, rooms, facilities are excellent. This is our second stay and this time I was prepared for the hidden parking charge. I printed the hotel's web page which clearly states there is free on site parking. When asked for the £8 per night fee I was told that it applied to those booking through sites such as hotels.com, expedia etc and not those booking direct...but that's not what it says on the web site so my fee was waived. This needs sorting; it's either free or it's not.
Still no toilet brush in the bathroom. I hate this lack of detail and its risk of the embarrassment of leaving skiddies.

Partner

10/10

Exceptional

07 Feb 2020

Sarah

All good!

Perfect location to suit my needs.
Clean room.

Business

8/10

Excellent

19 Jan 2020

Verified traveler

Easy access and parking... good choice of food available and pool area was lovely

Friends_and_family Family

8/10

Excellent

05 Jan 2020

Mark

Good hotel found

Very good and some great events,only spa let it down as several things faulty and pool cold in mid winter not good

Friends_and_family Family

10/10

Exceptional

12 Dec 2019

Amanda

Staff were lovely, room was comfortable, breakfast was very good

Partner

10/10

Exceptional

02 Dec 2019

Simon

Comfortable and nice amazing breakfast just the changing rooms required mopping as the floors were so wet.
Carpark charge of £8 was a bit much.

Friends_and_family Family

6/10

Pleasant

28 Nov 2019

Andrew

Beware parking charges!

The hotel is comfortable clean and efficient. The room had the bonus of an iron and ironing board, kettle and drink making facilities.
On the down side I was dismayed to have to pay £8per night to park my car in the hotel car park. The room had no fridge, no soap rack in the shower and no toilet brush, (a particular bugbear as I hate the embarrassment and ignominy of leaving skid marks for my wife or the maid). The shower flow was weak, but the hand held tap extension had good pressure.

Partner

10/10

Exceptional

24 Oct 2019

Verified traveler

Very good overall

Decent hotel with good design and comforting rooms. Only slight let down was having to pay for parking, despite being free for conference delegates and restaurant visitors.

Business

4/10

Poor

11 Oct 2019

rob

Not a great experience.

Tired decor. Fixtures and fittings in poor condition. Room was unclean. And to top it off no WiFi for the whole evening. Not a great experience.

Business