Name: Charnwood Regency
Address: 136/138 Leicester Road Loughborough, 136, Loughborough, LE11 2AQ, GB

10/10

Exceptional

25 Feb 2024

Terry

A 2 day saty in Loughborough

This stay corrosponded with a 50th birthday we were invited to, and chose this accomodation as it was fairly close! We arrived, and no one answered the door, I then phoned, a very polite helpful gentleman let us in, and apologised profusely for not hearing the bell. I was upset at first, that my sister was on the ground floor, and I was on the top floor, but the gentleman carried up my case, I am 67 my sister 75! However both rooms were in very good condition extremely clean, and as I said to the gentleman on checkout, I was thrilled to be in a penthouse suite, but I find the stairs difficult now! The gentleman, sorry I dont know his name, again apologised for me being up the top, but I said it was fine, I also realised that I had stayed at this guest house before, it was at least 15 years ago! Ha! Ha! The only criticism I can say, I found the room chilly, there was a radiator, and also an added electric one, but I think it is possible the double glazing might need to be replaced, and in the shower room, the windows need a decorate. Apart from that great! The TV was a smart one, so I must admit it was a bit lost on me, but I managed to watch what I needed! Excellent couple of days. Thankyou

Friends_and_family Friends

10/10

Exceptional

14 Dec 2023

Elizabeth

A warm and comfortable guest house, the staff were welcoming and helpful. A perfect place for my overnight stay in Loughborough.

Business

4/10

Poor

29 Nov 2023

Navdeep

Can do with new carpet

10/10

Exceptional

28 Sep 2023

Patricia

Lovely B&B. Would recommend as a place to stay.

Leisure

8/10

Excellent

31 Jul 2023

Verified traveler

Party layover!

Good location, good parking, comfortable bed and excellent cooked breakfast.

Self

6/10

Pleasant

26 Jul 2023

Plo

room large but very sparsely furnished. A chair to sit on, at least, would have been nice. No toiletries, just handwash from Tescos.
Shower OK but took me a while to work out how to adjust it

4/10

Poor

05 Mar 2020

EMILENE

Not a good experience

The room is old, the toilet is new but was not clean. The mattress is very uncomfortable and the noise of the road comes straight to the room where I was.

Business

4/10

Poor

26 Feb 2020

Lesley

Basic & dated decor, room a bit cold but clean - not convinced sheets were fresh on the beds. Showers dreadful -

Business

6/10

Pleasant

23 Feb 2020

John

good points bad points.

The hosts were very good but room service happened once in a week so towels were damp as heating was intermittent and cold in room. No signal for tv so had 2 channels for the week. Plus points, small bar, good hosts, good parking.

Business

4/10

Poor

21 Feb 2020

Madeline

Disappointed

Very uncomfortable bed and pillows, door handle was broken, radiator valve was broken, bathroom was so tiny with a bi fold door that met with the sink as so small and you couldn’t even close as it was too big for the frame which is not ideal when sharing a room! If you are a little overweight even you could not use this bathroom..The wardrobe was hard to access as it opened over the dresser that had the tea tray and tv on so not really useable! Also Most of the milk cartons were soured.. It was advertised on their site as bed & breakfast and ticked with available along with WiFi, and parking so it seemed it was a part of the package... It’s not so don’t be fooled like us! The diner and lounge look good as in an updated extension but the rooms are old and dated & you can smell the food being cooked in the room!

Partner

8/10

Excellent

18 Dec 2019

Verified traveler

Very comfortable bed and room.
En suite very good and staff very obliging and friendly.

6/10

Pleasant

05 Dec 2019

Tony

Average Hotel - Good Price

The hotel is situated just off a busy road and a little bit noisy, although I had no trouble sleeping. The room itself was big and had a large double bed, however the bathroom is very small. There was no plug in the sink and a broken handle on a drawer. The room was cold as the central heating wasn't on all the time.

Business

8/10

Excellent

23 Nov 2019

Verified traveler

Located close to centre. Spacious rooms. Free parking. Comfy bed.

Friends_and_family Family

8/10

Excellent

11 Nov 2019

Julie

Great dog friendly Guest house

Great price and really helped that it was pet-friendly, good that the room was separate to the hotel for the dog

Partner

10/10

Exceptional

21 Oct 2019

Liana

Amazing service and the room was great. Will be staying again

Business

8/10

Excellent

10 Oct 2019

Verified traveler

Good off road parking, and friendly service. Te breakfast was very good.

Business

10/10

Exceptional

08 Oct 2019

Simon

GCR Steam Gala Visit

The hotel was very clean, good size room with a large bed. Easy to find with a decent car parking area, would recommend.

Friends_and_family Friends

10/10

Exceptional

04 Oct 2019

Caroline

everything ok but could not get shower to work

Business

4/10

Poor

03 Oct 2019

iktaew

Old hotel in dire need of renovation, bar is not open staff, what staff?? Only met 2 persons during my entire stay!!

Business_and_leisure Family

10/10

Exceptional

24 Sep 2019

Lyndsey

Great stay

I had a great stay here at the Charnwood regency. The room was spotless and very comfortable, I had a great quiet sleep. Shower room and WC very good, good pressure in the shower, could not fault the room. Proper size cups for tea making was appreciated. The hotel itself is clean and very well cared for and has a relaxing calm ambience.

Did not have breakfast so cannot comment but the tables laid out for breakfast service looked great.

Would not hesitate to stay again.

Business

10/10

Exceptional

21 Sep 2019

Stella

Excellent

Stayed here the night before attending university open day. Lovely hotel, very friendly and charming host. Rooms were very clean and beds comfortable. Shower could do with an upgrade, but this didn't detract from our comfort. We were even allowed to leave out car in the carpark the following day while we visited Loughborough uni. Would definitely use this hotel again.

Family

10/10

Exceptional

14 Sep 2019

Verified traveler

Staff were friendly and professional. Room was airy and comfortable.

Leisure Partner

8/10

Excellent

30 Aug 2019

Verified traveler

Great hotel for the price. Thought they had given me the wrong room to begin, it was that good.
Only marked it down a little as I did request a quiet room as I needed to sleep during the day and this was disturbed by noisy children playing outside the bedroom door.
I still recommend it though and would be happy to use it again.

Business Self

8/10

Excellent

30 Aug 2019

Verified traveler

Simple and hospital.
Problem with WIFI.
Very easy to reac it.

Friends_and_family Family

10/10

Exceptional

30 Aug 2019

Verified traveler

The rooms are large and spacious. Would have liked the bar to be open. Breakfast was delicious as well.

Business Friends

10/10

Exceptional

26 Aug 2019

Christopher

Short break meeting family.

We had one overnight stay to meet my brother and his wife, the next day. We arrived and Matt was the person who greeted us and looked after our needs throughout our stay. He was very helpful and offered us a complimentary drink as the weather was very hot. The room was as requested, at the rear, very clean spacious and comfortable. We had a lovely breakfast with plenty of options to choose from. All in all we will definitely use this property again when we stay in the area next time. We were very impressed with our experience and would recommend this B and B to friends and family.

Partner

10/10

Exceptional

16 Aug 2019

Roz

Very nice room with comfortable bed. So peaceful here with a shop and petrol station just a few minutes away. Friendly staff

2/10

Poor

18 Jul 2019

Verified traveler

The property went into receivership and booking canceled

Business

2/10

Poor

17 Jul 2019

Martin

DO NOT STAY AT THIS HOTEL!

We stayed here for 2 nights & had 3 different rooms. We had to look for someone to book in with. When we found someone we weren’t expected & didn’t have our details. It was only when he checked his phone that he found our booking. We were told there wasn’t any Wi-Fi even though we were told there was free Wi-Fi. The 1st night we found that our room had no hot water. At first there was no-one to complain to. We finally found a staff member who told us 1 of the hotel’s boilers was broken which also supplied hot water to the kitchen. At 21.40 we moved to a room which had hot water but no working TV. Next morning we complained about the TV. We found a note in our room that the TV had been fixed. Now there were only 3 channels. Again we could only find 1 person. Tried to fix the television after nearly an hour he wasn’t able to & we had to change rooms again. Our third room in two nights. The third room had a working TV & hot water though a tiny bathroom & the shower’s controls were so awkward that it was easy to scald yourself. The room had bedside lights but there was no way to turn them on we couldn't find any switch for them. No room had any of the advertised toiletries. On our last morning we complained to the manager who had booked us in when we arrived. We’re disgusted that we’d had three different rooms in only two nights. We have stayed in budget hotels with better service. The manager apologised & said he’d arrange a partial refund for us 2 weeks later & not contacted.

Partner

8/10

Excellent

09 Jul 2019

Tim

Two night stay

Very nice place to stay, good food and comfortable.

10/10

Exceptional

03 Jul 2019

Casey

Was what we needed

Everything was smooth where checking in was concerned. We loved that our room was very close to where the car was since we had woken up a little late. Definitely a bonus for us. And no stairs!!

Friends

8/10

Excellent

01 Jul 2019

Julia

Stayed to visit the local university. Lovely people who run this little hotel. The main bar area and lounge is beautiful but the bedrooms and dining area doesn’t quite live up to this great first impression. Would stay again though and hope the owners go on to renovate every room. Special mention to Matt in the kitchen as he was on duty when we came back after dinner and found a hairdryer for us.

Family

2/10

Poor

09 Jun 2019

Verified traveler

This hotel went into official receivership before our visit and your sophisticated computer systems failed to pick up that we had booked accommodation for 8th June. We’re it not for an email from the official receiver we would have been stranded if left to your totally inadequate customer services

Leisure Partner

6/10

Pleasant

03 Jun 2019

Carl

Tried to give me a single when I’d booked & paid for a double, even asked me how much I’d paid for my booking, trying to catch me out?!
I spent another 3 weeks in the area working, and stayed elsewhere - even the travelodge in the centre was cheaper and to a much better standard

6/10

Pleasant

20 May 2019

Verified traveler

Clean and comfortable

Very clean and comfortable. Staff polite. A few loose ends here and there in the room. Public areas more recently renovated. Didn't have food so can't comment. Check how to get back in before you leave for the day...it wasn't obvious at 10pm!

Partner

10/10

Exceptional

20 May 2019

Alan

Very good service and room

Partner

10/10

Exceptional

12 May 2019

Verified traveler

Outside room ideal when you take your dog away. Right near the town centre

Leisure

10/10

Exceptional

24 Mar 2019

Verified traveler

Easy parking close to amenities.
Accommodation very comfortable very warm and welcoming staff

Leisure

8/10

Excellent

10 Mar 2019

Jane

Not 4*

No way would I class this as 4*. Details said all rooms en-suite. Ours wasn’t although we didn’t have to share. Very basic room but clean. 2 towels provided which were hand towels. Had to go and ask for bath towels.

Partner

10/10

Exceptional

03 Mar 2019

Mrs A

My first visit to Loughborough

I was looking for accommodation that was close to The Grammar School. Charnwood Lodge met my needs very well. I would certainly book to stay with you next time.
Arriving in Loughborough I found the one way system a bit of a challenge.

4/10

Poor

12 Dec 2018

TravelinWilbury

I chose this hotel as I’ve been rather poorly lately and thought it would be better for me and my family if I spent a night away to hopefully catch up on some sleep. How wrong I was! The room I was given was off a communal hallway and near the back door which meant I could hear every person walking or talking. Also every time a door was slammed or opened, my room door would shake violently, thus waking me.
After checking in I promptly looked up the check out time on the internet as I wasn’t told by the gentleman who dealt with me on arrival. According to the booking site, check out time is 11am yet I was disturbed at 10:30 by a young lady who tells me check out is 10:30.
I was also never told the WiFi password by the gentleman. Maybe he was busy. He did seem it.
All in all, I genuinely think this is a good guesthouse. The restaurant looks great and if I’d had an extended stay here I believe my review would of been different.
I just wanted to enter my room, rest and sleep and I’ll see you in the morning but it’s a shame I couldn’t get that.

10/10

Exceptional

22 Nov 2018

Angela

Ideal accommodation for Loughborough visitors

So comfortable, incredibly clean, and well-located for what I needed to do in Loughborough. Huge space that felt like home -- I didn't want to leave! Great pillows, plush carpet, modern bathroom, and lots of storage space too. Did not have time to take advantage of breakfast but the kettle and biscuits in the room were a lovely touch. Thank you!

10/10

Exceptional

20 Nov 2018

kevin

Recommend it

Will stop again

8/10

Excellent

05 Nov 2018

Mark

Weekend stay, Shopping at Loughborough

Nice welcome on arrival, easy check in, had a very nice meal although the menu was a little restricted. Room was clean and comfortable although the room could do with a bit of an uplift. Pleasant stay.

Family

8/10

Excellent

27 Oct 2018

Verified traveler

Charming Charnwood

On arrival the building looks great. Finding how to enter takes a while as it is locked and you have to ring a bell to gain the attention of staff. Once in, the team are lovely and welcoming. The room was clean if a little dated but warm and comfortable. Food must be ordered in advance or a long wait must be endured. Nice food but a fairly limited menu. Overall a very pleasant stay.

6/10

Pleasant

22 Oct 2018

sarah

On arrival was offered a choice of twin room with no toilet ensuite or a big double room in the annexe with ensuite. Check in staff friendly and helpful. Chose double room which was large and airy. Room was basic but functional. Pillow cases had marks on them and bed sloped backwards so my feet were higher than my head but comfortable. Curtain pole broken and window smashed but all clean and tidy. It was OK for a cheap overnight place to stay.

8/10

Excellent

23 Sep 2018

Neil

Excellent Place to stay

Excellent stay working in the area so hopefully stay again great price and excellent parking

8/10

Excellent

10 Sep 2018

Sanah

Worth the money!

Good comfortable stay. Worth the price!
Slight funky smell on arrival in the room however room was clean and had everything we needed inside. Bed was comfortable. Walls are thin could hear the next room having a pee at night! But all in all worth the money would return.

Partner

8/10

Excellent

31 Aug 2018

sue&mick

Very ice close to the great western railway

We were disappointed we could not get an evening meal.

8/10

Excellent

07 Aug 2018

lynn

Happy, but could have been better!

I would return, however bed not so comfortable & no fan / air con in room and had to have windows shut as noisy traffic. Breakfast good. Only really needed to sleep there out all day.