Hermitage Park Hotel

6/10

Pleasant

11 Jul 2026

Geoff

Clean and comfortable room. Decor a bit tired and needing maintenance. Staff were lovely and helpful.
Went on very hot day and the rooms were super heated due to glass windows in corridor.

Would return but on a cooler day!

Friends_and_family Family

2/10

Poor

03 Jul 2026

John

My stay was extremely disappointing.

The bed was far too soft and provided no back support. I asked if I could change rooms or have the mattress replaced, but both requests were refused. As a result, I was so uncomfortable that I ended up sleeping in my car.

The following morning, I also found ants in the toilet, which only added to the poor experience.

The staff assured me that the manager would contact me to discuss a solution and how to resolve the situation. Three days later, I am still waiting. It appears that the manager is not always on the property, but regardless, I would have expected someone to follow up as promised.

Overall, I found the lack of customer care and failure to address my concerns far more disappointing than the room itself.

Self

10/10

Exceptional

26 Jun 2026

Edward

The car park was next to hotel room was clean with coffee and also bottles of water. Nice selection for breakfast but not much selection for evening meal .But because the information in the room wasn't updated it said the restaurant was closed and didn't find out till the last night.

Partner

10/10

Exceptional

24 Jun 2026

Daniel

Lovely clean room clean and tidy
Great Indian restaurant on site food is cheap and amazing
Only issue is the soft drinks are very very expensive.

Self

6/10

Pleasant

02 Jun 2026

Ian

Average but the shower was not the best and the breakfast options were limited …. Poor toaster and fruit options

Self

10/10

Exceptional

27 May 2026

Wendy

Weather was gorgeous in coalville hotel was near the venue we were going too.staff were very helpful and really polite. Bedrooms were really clean. Car park great. Already booked for next year.

Friends_and_family Family

6/10

Pleasant

19 May 2026

Sarah

Some of our rooms were a little tired and one had had a visible leak.

Friends_and_family Family

8/10

Excellent

18 May 2026

Ian

Disappointing breakfast; lukewarm coffee, very slow toaster

Partner

8/10

Excellent

17 May 2026

Karen

Staff extremely welcoming and friendly lots of parking could have better options for breakfast eg different prices like for example beans on toast or eggs on toast not all the same standard breakfast prices

Partner

10/10

Exceptional

12 May 2026

James

Good value for money, reliable hotel. Stayed many times. Staff are great also

Self

10/10

Exceptional

15 Apr 2026

Matthew

Excellent polite staff great food very pleased.will stay again..

Business

6/10

Pleasant

25 Mar 2026

Stephen

Parking is great just a shame there is no bar or restaurant

Self

10/10

Exceptional

24 Feb 2026

John

Yes and Yes. 1 point. As an older person, my head is dropping to bits. I have a single tooth denture. Such thing is quite small. I tend to brush it under a running tap. Had I done this, there would have been a severe danger of it disappearing down the plughole and lost for ever (Cost £250). Because the plug mechanism is missing which leaves the drain hole completely open! (Room 5).

Self

10/10

Exceptional

24 Feb 2026

Gareth

Room was always clean the staff were very polite and helpful

Self

6/10

Pleasant

22 Feb 2026

Caterina

Room very dated. But clean. Window broken not able to close fully, so noisy night.

Business

8/10

Excellent

14 Feb 2026

Lorna

Yes on both counts

Friends_and_family Family

8/10

Excellent

14 Feb 2026

John

A lovely town centre-based hotel. It's a bit frayed at the edges, but the staff are friendly, the rooms are clean, and the price is reasonable.

Leisure Self

8/10

Excellent

30 Jan 2026

John

Clearly pumping money into refurbing, as there was a lot of waste outside and smell of paint inside. Has to be done sometime. Pleasant staff and good room especially the shower. All for £46 for a twin. As a contractor working all round the country, if they were all this standard for this price Id be happy.

10/10

Exceptional

26 Jan 2026

Sebastian

Everything was spot on.

Business

6/10

Pleasant

23 Jan 2026

Jennifer

The staff were absolutely wonderful. However the room was not appropriately cleaned.

10/10

Exceptional

05 Jan 2026

Sebastian

Everything was excellent for me.

Business

10/10

Exceptional

18 Dec 2025

Susan

As always the staff were very friendly and helpful the food is good and healthy x I would highly recommend it

Business

10/10

Exceptional

16 Dec 2025

Susan

Clean room and friendly staff

Business

10/10

Exceptional

16 Dec 2025

Susan

The parking facilities were good and the room was nice the staff were friendly and helped me by getting me an accessible room .

Business

10/10

Exceptional

06 Dec 2025

Susan

I really enjoyed my stay the staff were very friendly and helpful.

Business

8/10

Excellent

29 Nov 2025

Russell

Plenty of parking. Quick check-in. Good amenities.

10/10

Exceptional

27 Nov 2025

Susan

The staff were extremely helpful and friendly also the food was superb and there was a great variety of choice for the breakfast xx

Business

6/10

Pleasant

23 Nov 2025

Andrew

Parking could be improved with numbers which matches your room number. Bed was uncomfortable and only had one pillow each. We feel this would improve the stay

10/10

Exceptional

18 Nov 2025

Christian

The only thing I would say is that it was a bit cold in the communal areas.

Business

10/10

Exceptional

18 Nov 2025

David

perfect room for tgd Queen Victoria pub

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Julie

Clean room, comfy bed, nice selection of toiletries, tea, coffee and biscuits.
Very friendly staff, fab Indian restaurant on site!
Great location

Partner

10/10

Exceptional

12 Nov 2025

Elizabeth

LOVELY EXPERINCE

Self

8/10

Excellent

11 Nov 2025

martin

Does enough

Business Self

6/10

Pleasant

02 Nov 2025

Richard

Somewhat dated with few facilities but overall clean and tidy. Very helpful staff,

Business

8/10

Excellent

26 Oct 2025

Simon

Room was a bit dusty jacuzzi bath didnt work good breakfast parking was safe

Partner

8/10

Excellent

28 Sep 2025

STEPHEN

Bedroom was clean, tidy and spacious plus accommodating ensuite. I was only here one night.
Breakfast was a wide and tasty choices serve yourself set up.

Leisure Self

6/10

Pleasant

21 Sep 2025

Sarah

Clean but very dated. Cracked bathroom tiles. Shower pressure was dreadful. Staff were wonderful

8/10

Excellent

20 Sep 2025

janet

Happy with our stay

We just had a one night stay to attend an event nearby. The room was very clean, you could smell the cleaning products. Had everything that you needed and we had a good nights sleep. We were already having breakfast at the venue we were going to, but the hotel breakfast did smell lovely when we left.
The only negative was it is in need of a lick of paint.

Partner

4/10

Poor

18 Sep 2025

Iain

Hotel itself was fine. Room was pleasant enough - bed, telly, team making facilites and biscuits but no hot water of any sort from sink taps or shower.

Leisure Self

8/10

Excellent

11 Sep 2025

Phil

Great value hotel in a convenient location with friendly and helpful staff

Business

10/10

Exceptional

09 Sep 2025

David

Never lets me down.

A comfy bed coupled with a clean room and a good breakfast. Throw in friendly and helpful staff and you've got all you need for an overnight stay. Never lets me down.

Business

8/10

Excellent

26 Aug 2025

Louise

The hotel is a bit dated, tired and not stylish. It is clean, comfortable and quiet. It suited us on this occasion.
Bedside lamp in room 15 wasn’t working.
Breakfast was nice.

Partner

6/10

Pleasant

19 Aug 2025

GIRI

The hotel rooms are tired looking could do with some tlc. I stayed for 2 weeks as it's the closest to where I was working.

The rooms I stayed in had limited internet strength also the beds were not comfortable as mattress went down in the middle.

Lovely staff, very helpful, rooms were clean.

Business Self

10/10

Exceptional

15 Aug 2025

David

Comfortable bed, clean room and friendly staff coupled with a nice breakfast in the morning. What more could you need for an overnight stay?

Business

4/10

Poor

10 Aug 2025

Shona

Not great

We arrived to a poo left in the toilet, which refused to flush until the next day. Adjoining door to next room was locled but could see straight through the key hole. Only noticed when leaving. Beds were so bouncy they were like sleeping on a bouncy castlr!

Friends_and_family Friends

6/10

Pleasant

08 Aug 2025

Verified traveler

Hotel is a bit tired but it's clean. The kitvhen was closed for evening meals.
Internet in the room was non existence. Not sure if this was a temporary issue.
Good breakfast.

Business

6/10

Pleasant

22 Jul 2025

Verified traveler

Dated ulbut comfortable

A dated hotel but my room was clean and comfortable. No food available in the evening but the bar is open.

Business

8/10

Excellent

15 Jul 2025

Richard

Very nice hotel with excellent staff.
Just a pity that the restaurant was closed for refurbishment when I visited.
But breakfast was available and very good.

6/10

Pleasant

05 Jul 2025

Verified traveler

Nice staff, comfortable bedroom but dated bathroom

There are some good pros of this hotel but unfortunately there is also some room for improvement.

The pros
- The staff are helpful & friendly
- The bed is comfortable and soft
- The towels are soft and fluffy
- The hotel bar is open all night
- The location is good and the car park is pretty big.
- There is a fan in the room
- Nice view of the bowling green from the room (no 10)

The Cons
- The bathroom of room 10 needs completely redoing - the paintwork is a mess, the shower unit is wobbly on the wall, the door only stays shut if you use the lock
- There is a nice tray with biscuits and tea/coffee making facilities but there was only 1 spoon for 2 of us
- Whilst the towels were soft there was only 1 hand towel for 2 of us
- The ironing board was filthy and stained
- The door is thin and has a gap under it which means you can hear everything from every bedroom you walk past
- A complimentary bottle of water was provided but only 1 to share between 2 of us.
- There was a few holes in the net curtain at the window

I didn’t try any food at the venue so I can’t comment on that.

I would probably stay here again but ask for a different room, perhaps in a different part of the hotel to compare quality. This hotel has potential to be really nice with just a
Few small tweaks, attention to detail and some work on the bathrooms.

Partner

8/10

Excellent

03 Jul 2025

Mark

4 night business trip and as Coalville only has 2 hotels choice was limited. But I can honestly say my stay was very pleasant.
As 3 star hotels go it looked slightly dated but the bed was very comfy, fresh linen and towels every day. Room was a very good size and well stocked with beverages. It was very quiet at night outside and in.
I didnt try the breakfast as I'm not a breakfasty person. Limited staff on duty but those there were very helpful and pleasant.
Overall a nice stay and I would definitely use the Hermitage Park again.

Business Self

6/10

Pleasant

01 Jul 2025

Simon

Ok for what we needed

Steady hotel, very 80s style building looks like a small conference centre. Good for business travel.

Breakfast was very nice though, best part of the stay.

Friends_and_family Family

8/10

Excellent

25 Jun 2025

Tim

Room 23 - electric sockets went off sometime during night so unable to use when we got up in the morning.
Reported to reception as we left

Partner

10/10

Exceptional

16 Jun 2025

Lynne

No food available- ordered uber eats though

Business

10/10

Exceptional

08 Jun 2025

Ian

Friendly and helpful team. Thank you

Friends_and_family Friends

4/10

Poor

04 Jun 2025

Paul

Not a fantastic hotel and the breakfast was poor.

Business

6/10

Pleasant

08 May 2025

Dave

The staff were good and very accommodating but the building is tired and dated, needs investment. Low water pressure made the shower disappointing.

Business

8/10

Excellent

04 May 2025

Harshit

A nice little hotel. Good for an overnight stay with good facilities and 24 check in

Self

8/10

Excellent

06 Apr 2025

Martin

Always busy so must be good

Nice little hotel in ideal place for a night in the Emporium

Partner

10/10

Exceptional

21 Mar 2025

Gemma

Very happy with my stay

I wasn’t sure what to expect due to mixed reviews. However I had a ground floor room as requested. The room was clean, the bed was comfortable and importantly for me the hairdryer was good. The bathroom had a bath with a shower. The overhead shower was powerfully enough and the water was hot. I wasn’t disturbed by noise, it was peaceful. My tv worked. Kettle was clean.
The only downside was my room felt a bit cold. I didn’t ask about the heating, maybe if I had they’d have helped.
Breakfast was amazing. No complaints.

Self

8/10

Excellent

21 Mar 2025

Darren

Nice Comfortable Stay

Hotel staff were nice, rooms very clean, bathromm clean but dated - Decent breakfast but no evening meals available but no big deal, Wetherspoon 5 mins drive round the corner

Business

10/10

Exceptional

17 Mar 2025

Donna

It was simply lovely

Business

8/10

Excellent

09 Mar 2025

A

First visit in Coleville

Visited Coleville to attend a concert. Lovely clean hotel. Dodgy shower but all good

Friends_and_family Family

6/10

Pleasant

19 Jan 2025

andrew

overpriced in my opinion. bit dated now. guinness at bar was awful. rooms ok and quiet

8/10

Excellent

02 Dec 2024

Martin

Coalvilles best hotel

Great little place in Coalville. Not much competition about but stayed here a few times now and it works well

Partner

8/10

Excellent

10 Nov 2024

Steve

Good nights sleep

Clean and warm room . Nice comfortable bed

Self

8/10

Excellent

18 Oct 2024

Lawrence

Ok, for a one night stay, plenty dining options, supermarkets in walkable distance.

10/10

Exceptional

16 Oct 2024

David

Really good service. Great restaurants and pubs

Really good service. Great restaurants and pubs nearby.

Business

8/10

Excellent

15 Oct 2024

Craig

Friendly staff,clean rooms.

Leisure Partner

4/10

Poor

12 Oct 2024

David

Just very old fashioned and it looks more like a 70s office block than a nice inviting hotel

Business

10/10

Exceptional

11 Oct 2024

STEPHEN

Helpful and friendly staff. Extremely comfortable bed and a great breakfast. Conveniently placed for the Victoria Bikers Pub just across the way. Would recommend to anyone visiting Coalville in the future.

Leisure Self

6/10

Pleasant

29 Sep 2024

Tammy

The mattresses were very soft with no support for someone with back problems. The manager did try to find a room with better mattresses but we decided to just check out early. The breakfast was really good and lots of choices.

Leisure Partner

6/10

Pleasant

21 Sep 2024

Jayaraman

It is just a hotel. For that piece of average hotel the price is expensive £85.00. the breakfast was £9 not that great for that money.

Business

10/10

Exceptional

15 Aug 2024

Lawrence

I've stayed at the Hermitage several times over the last six or seven years and have always been comfortable and well looked after.

Partner

10/10

Exceptional

21 Jul 2024

Hung Sheng

Nice and warm hotel

Big parking place.
Nice, clean and quiet room.
The people who work there are all very kind and with excellent service!

Business

8/10

Excellent

04 Jul 2024

David

Nice place.

I stay here every time I'm working in Coalville. The staff are friendly, the rooms are spacious for the rates you pay, they're clean and the beds are comfy. Coupled with a nice breakfast, what more could you need for an overnight stay?

Business

8/10

Excellent

22 Jun 2024

Verified traveler

A little dated, but very comfortable & affordable

Beds very comfortable and bathroom very clean, staff quite friendly, but clearly not equipped for a bunch of people turning up all at once. Place was a little dated and just needed a few little things to make It more appealing, cellotaped table numbers to cutlery baskets, better ways of doing that surely. Also no hash browns for breakfast. Gutted.

Friends_and_family Friends

10/10

Exceptional

18 Jun 2024

Dean

Although my room was looking a bit tired, it was clean, warm and very comfortable. Unfortunately there was no evening meal option due to the kitchen being closed in the evenings but we were informed of this upon check in. We were also told that if we fancied a delivery meal they could set up a table for us with plates and cutlery but we decided to take a short walk out to the town centre. The breakfast was tasty and hot with plenty of choices available. Would I book again? Yes, definitely.

Leisure Friends

8/10

Excellent

02 Jun 2024

Lars

Short stay. Ok room.

Business

10/10

Exceptional

29 May 2024

Janet

Lovely Hotel and very good value for money

Check-in was very quick our rooms were ready on arrival. The room was clean and adequate for my requirements, I cannot fault it. The full English breakfast was very good, and oh my gosh the staffs are so friendly it’s unbelievable. I would definitely stay there again.. PS. parking is free

Friends_and_family Friends

10/10

Exceptional

29 Apr 2024

Harkishandas

Comfortable, warm room with a pleasant view, and nice selection of tea, coffee trays plus bottled water. Bathroom well supplied, could do with safety rail when showering.

Business Self

10/10

Exceptional

24 Apr 2024

Heidi

Everything you need is provided in the room. Very clean and relaxed atmosphere.

Business_and_leisure Partner

8/10

Excellent

06 Mar 2024

Robert

The hotel is very quite and ideal for my business stay, Chelsea on the front of house is great and was very helpful. The general condition of the hotel and grounds is a little tired and in need of a revamp in my opinion, loads of parking and breakfast was freshly cooked to order.

Business

8/10

Excellent

03 Mar 2024

Creative

Nice venue close to where icwas working

Business Self

8/10

Excellent

29 Nov 2023

Michael

😃

Leisure Partner

6/10

Pleasant

12 Nov 2023

Simone

No staff when we arrived had to ring a bell, bar closed, no restaurant open, Uncomfortable bed, no one around when we checked out either.

Leisure Partner

4/10

Poor

09 Oct 2023

jon

Toilet had poo in it, bathroom floor had not been swept, bath mat was still wet, and the shower head leaked .
Bed was clean and tidy.
Generally the room and hotel is very tired looking, it needs a good clean and re decorating.
Personally, would not recommend or would stay there again.

Leisure Partner

8/10

Excellent

23 Sep 2023

Andrew

Slightly faded entrance area but the room was spotless and comfortable. There is a huge car park.
The receptionist was very helpful

Business Self

8/10

Excellent

02 Sep 2023

Victoria

Reasonable price. Clean bedding. Clean bathroom. Polite staff 👍

10/10

Exceptional

30 Jul 2023

Michael

Honestly the hotel was fabulous. The staff were tentative, polite and chatty. From the minute we arrived they couldn’t do any more for us.
The rooms are a bit dated but were spotless. Our room was tended to and new towels provided without us having to ask. Big bed and was really comfy which was a big plus!
We stayed for a friends wedding and the food was simply brilliant.

I can’t say anything against our stay at all. It was fab from start to finish

Leisure Friends

8/10

Excellent

25 Jun 2023

Philip

Great stay

We were attending a birthday party in Ibstock Leicestershire, and the Hotel was very convenient to both Coalville and Ibstock.
The receptionist on our arrival was very pleasant and welcoming along with the night porter and the young lady in the morning on Breakfast duty.

We will stay there again. Good value for money.

Friends_and_family Family

10/10

Exceptional

11 Jun 2023

Beth

Staff were really friendly, rooms were clean, with everything you need, and the breakfast was lovely. Short walk to towns, pubs and short, easy drive to download festival. Would stay again next year!

Leisure Partner

6/10

Pleasant

22 May 2023

Emma

Clean and good service, just a bit tired

Clean, friendly & good service. Good parking. Decor is a bit tired, and the room was pretty basic, but otherwise fine. Restaurant not open Fri-Sun but there's a good Turkish restaurant and an Indian Tapas restaurant in town. Try the micro brewery pub, nothing flash, just good beer & cider. Easy walk into town from the hotel (10 mins). Give the 'Biker pub' over the road a miss, it was crud!

Partner

6/10

Pleasant

07 Mar 2023

D

Have used the Hermitage Park Hotel for several years, and it's defnitely showing the wear and tear.

Paid Breakfast is very lacklustre, Saturday I belive the chef was late in so food was delayed coming out, and by the time those ahead of me had picked up their food, I had to wait for refills to appear. Sunday was much the same, though the food was on time, there was not enough ready at once for all present. Monday I provided my own breakfast. Items advertised such as Fried Eggs and Hash Browns were missing both days.

Rooms are very dated, no USB points or Aircon.
Bathroom is very cramped together, I bashed my elbow on the glass shower guard when opening the b-room door. Also, said door locks from the outside, which is confusing and concerning. Wifi is patchy at best.

Documentation in room & on website is currently out of date. Sunday dinner was offered in restaurant, but checking with reception this is only once a month and not the Sunday I was there.

Staff are friendly enough, but on departure sole receptionist was taking a work call, and neglected to ask about my stay or any questions other than did I need a receipt.

I've been using this hotel for convenience as it's within walking distance of venue for the event I was attending. Appreciate that it's 3*, but may have to look elsewhere as it's now feeling not too far off 2*.

Self

6/10

Pleasant

20 Feb 2023

Paul

Location close to town centre, building and grounds tired.
Staff pleasant.

Leisure Partner

10/10

Exceptional

20 Feb 2023

Richard

3 Night Stay

Nice Hotel a bit dated but not an issue to me, Friendly and helpful Staff. Would return

Business

10/10

Exceptional

12 Feb 2023

Ian

Mr happy

We were made welcome it was very clean and the heating was really excellent be happy to return

Partner

6/10

Pleasant

03 Oct 2022

Lawrence

Looking old but still good value.

Hotel is looking slightly old. I remember it being built back in early 90’s. Rooms were very hot. Didn’t sleep well. Comfortable though with soft bed.

Self

10/10

Exceptional

29 Jul 2022

Jude

Hermitage park hotel Coalville Leicester

We were very impressed with the hotel as a whole and the price we paid for the room, which was very pleasant and had a nice view. There was no noise from traffic either so very satisfied.

Partner

8/10

Excellent

19 Jul 2022

Holly

A bit shabby and tired looking, definitely not luxury but the bathroom was spotlessly clean and the bed comfortable. Breakfast was OK but could do with more choice. Staff were pleasant and helpful at all times.

Partner

2/10

Poor

27 Jun 2022

Jaqueline

The condition of the room was poor and the bathroom. The toilet did not flush as there was no water. We contacted the receptionist but his attitude was not good.

Business Family