Quorn Country Hotel

4/10

Poor

13 Mar 2026

Robert

Property and rooms out dated and in need of some TLC. Rooms weren’t clean and shower curtain had mould on it.

Self

6/10

Pleasant

13 Mar 2026

Billie

Rooms are tired, could do with complete renovation of the bathroom and a room refresh. Bathroom had lots of mould in silicone, and shower curtain. Shower not very hot

Friends

4/10

Poor

27 Feb 2026

Sharon

Hotel was dated and felt slightly creepy as we were the only people staying there. We had paid online and breakfast was £12, however when we checked in breakfast was advertised at £7.95, very naughty. Next day we went to breakfast and no one was there. We helped ourselves to coffee and cereal and eventually someone came in to cook breakfast. To be fair it was nice and piping hot as they had to cook from scratch. The same girl was on reception when we left, didnt feel like anyone else was working there? Our bedroom was large but shabby and the hotel wasnt particularly clean. Cost was cheap but still disappointing

Partner

6/10

Pleasant

26 Feb 2026

Craig

This is a B&B not a hotel, has a bar but no restaurant.
Building and interior is looking tired, rooms have an old fashioned feel and really need updating. Has the old fashioned knobs and buttons on the headboard to control lights
other knobs stopped working a long time I’m sure. White paintwork has turned a yellow is colour. Mould in the grout around the bath. My bath floor Matt was soaking wet and dirty, however ver neatly folded and placed on the bath. Shower Hot tap cover came off in my hand, Traditional style wall lights in the corridor had bulbs removed and non working. Instead very cheap and stupidly bright sensor LED lights had been installed at head height, so as you walked down the corridor you got blinded from both sides as the flashed on. Not

Self

4/10

Poor

22 Feb 2026

Neil

Needs a complete overhaul. Dated, dirty and unsafe - genuine risks to a persons safety that need addressing immediately.

Self

10/10

Exceptional

19 Feb 2026

Paul

The new manager was very welcoming to my son and me. Showed us around the hotel including the gym. The morning manager was super friendly and took time to conect with my son with special needs, ensuring his breakfast was right. The twin room was spacious and a great, powerful shower. The room was warm too. We will be back. Easy reach of Leicester TeamSport go karting.

10/10

Exceptional

17 Feb 2026

James

Great location, warm, clean rooms, helpful staff.

Partner

2/10

Poor

15 Feb 2026

chris

disappointment and frustration with my recent check-in experience at this hotel. On arrived at Quorn Country Hotel and attempted to check in, but was incorrectly accused of not paying for my room. I had booked and paid for my stay through the Experia app, but the staff refused to acknowledge this and demanded an additional payment.

I was shocked and embarrassed by the situation, especially as there were other guests queuing behind me. Despite my clear explanation and offer to provide proof of payment, I was forced to pay for my room again, as I had no choice but to resolve the situation quickly.

I understand that mistakes can happen, but the lack of understanding and support from the staff was unacceptable. I'm now seeking a full refund for the duplicate payment and an apology for the distress and inconvenience caused.

Leisure Partner

8/10

Excellent

12 Feb 2026

Susan

Clean room and friendly staff

Business

6/10

Pleasant

09 Feb 2026

Lewis

Very tired room, first evening no hot water

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Sarah

Dated facilities and very basic provisions. Staff friendly and helpful however.

Friends_and_family Family

4/10

Poor

04 Feb 2026

I D

Inadequate heating in the room - very cold on arrival - never improved. Rest of hotel also cold - general area heating turned off.

Water was lukewarm in shower despite running it for several minutes on two occasions.

Business

6/10

Pleasant

01 Jan 2026

BHAVESH

Good sized room but was very cold
Carpet in the room can do with a good clean otherwise all ok

Partner

10/10

Exceptional

23 Dec 2025

James

Tremendous value. We were in Leicestershire for a pre-Christmas family get-together. The hotel was everything we needed. The rooms were clean, warm and comfortable, the staff friendly and happy to help, and the hotel had a pleasant festive vibe about it. Great location in the middle of Quorn too. Thanks again to the hotel manager who whipped out the first aid kit when I was daft enough to injure a couple of fingers at 10pm on a Sunday evening.

Leisure Family

8/10

Excellent

20 Dec 2025

nicola

good value for the money
. easy parking

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Stuart

a bit tired

Business

10/10

Exceptional

12 Dec 2025

Lisbeth

Warm, friendly staff. Wonderful, authentic atmosphere.

Leisure Friends

10/10

Exceptional

08 Dec 2025

Patricia

Parking was easy and secure. There was no bar but not problem for us. When I booked, the confirmation informed me that a continental breakfast was included, however upon arriving I was told breakfast was £7.95 each, but I am not complaining because the prices were all reasonable.

Partner

2/10

Poor

01 Dec 2025

Jennie

Would not recommend!
This hotel would have been spectacular a few years ago, but is now very rundown and in need of major tlc. The grounds are unkempt and full of rubbish.
The room itself was OK, but very dated.
I walked my friend back to her room upstairs, around midnight on the night of 29th Nov and the front doors were wide open with nobody on reception. A room key had been left in an envelope on the desk with the guest name and personal details, and instructions on how to find their room. Not very professional in my view.
At the time of booking (12th Nov) a continental breakfast was included in the room fee, we have the confirmation and receipt stating this. However when we arrived the following morning for breakfast we were told that this had changed the previous week and we would have to pay extra for breakfast. We showed the staff our booking confirmation, which clearly stated that breakfast was included and asked to speak to a manager. The staff on reception apparently messaged a manager, to be told that it doesn't apply anymore and we would need to pay.
We therefore left and found breakfast elsewhere for much better value.
I contacted the hotel stating that according to our booking a breakfast was included and this should have been honoured. I was told the same, the rules had changed and breakfast was now extra.
They did not seem bothered that they had broken the terms of our booking.
We feel that the owners are happy allowing this place to run into the ground

Leisure Family

10/10

Exceptional

26 Nov 2025

Susan

Nice and clean room staff very welcoming

2/10

Poor

18 Nov 2025

Kenneth

No hot water or heating first night. No restaurant for evening meal. Very outdated and dirty

Friends_and_family Family

6/10

Pleasant

18 Nov 2025

Darrell

Parking was easy

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Ann

Staff very helpful and friendly. Especially receptionist

Friends_and_family Friends

2/10

Poor

06 Nov 2025

sanjay

worn, neglected, basic

Business

8/10

Excellent

03 Nov 2025

Patrick

Yes, room and bathroom were all clean, but there was no room housekeeping provided (a bit odd!), but was available on request. But mine was not done despite that, the excuse being that I had not left them my key! Surely they would have a spare room key!! Hotel generally a bity chilly, but there was an electric heater in room the controls of which were difficult to master Cooked breakfast very good, all freshly cooked and not from a stewed buffet! But no evening meals available!

Self

8/10

Excellent

26 Oct 2025

Kirsty

The Room was a great size. Only complaint is that the ‘King Size Bed’ was two singles pushed together which annoyingly separated through the night. It is definitely worth upgrading to Full English Breakfast for just £5, it was lovely. It is advertised that the Bar and Restaurant is open 5:30-8:30. This isn’t true. It was closed the whole weekend which was disappointing.

Partner

8/10

Excellent

05 Sep 2025

Stephen

A little dated, good value

Comfortable, Clean and good value. It is not modern, and is a little tired/dated (a bit like myself!). Rooms are a good size. I would stay here again.

Business

6/10

Pleasant

31 Aug 2025

John

Room was comfortable but in need of refurbishment. Very tired hotel.

2/10

Poor

31 Aug 2025

Kate

No one at reception for check in, took twenty minutes to find someone, dirty rooms, wallpaper hanging off the ceiling, no hot water and “continental breakfast” and not had toast available.
Such a shame as lovely building, quiet setting but very tired and staff obviously don’t want to be there

Partner

10/10

Exceptional

29 Aug 2025

Nicola

1 night stay

A good well fitted room, with ample parking and a continental breakfast included. Friendly staff.

Self

4/10

Poor

25 Aug 2025

Bernadette

Poor nights sleep

In fairness this was just a 1 night stay but this is a very basic hotel in its current state. The reception is quite welcoming as an old Manor House style building. However the facilities in the bedroom are basic and a bit grubby. Our main issue was the comfort of the bed. It was so hard, like sleeping on a board, we didn’t sleep well at all. We opted for the inclusive continental breakfast with was acceptable but again very basic. Cutlery was rather dirty/water stained like it had just come out of the dishwasher. Nobody on reception when we left to highlight our observations even though this was at around 10 am. Wouldn’t stay here again. Quite cheap but needs attention in a number of areas.

Partner

8/10

Excellent

25 Aug 2025

Katie

Receptionist made the weekend

I was staying for a weekend whilst playing in a sport tournament and the receptionist was incredibly helpful and went above and beyond to help me and other team mates staying at the hotel.

I was in the bridal suite which was a pleasant surprise as we then used this as a team base.

Breakfast was nice, the continental included was a bit basic and could have done with a fruit bowl.

The cooked breakfast was lovely and well worth the extra £5 when we got it.

It’s an older building and decorated in keeping with the period which is lovely of high ceilings and ornate coving. There were a few spider webs and spiders in corners and window frames but it is the time of year for them as well.

We didn’t manage to try the restaurant as we’re back at the hotel too late after match days.

The hotel was quiet and would be lovely for older visitors, as we weren’t loud at all, but we didn’t fit in still.

Self

10/10

Exceptional

21 Aug 2025

Stephanie

The staff are friendly and accommodating. The hotel is a bit tired, but for a 17th century building it's amazing. The room and bathroom were clean and well equipped. The bed was comfortable. Breakfast was delicious and filling.
Will definitely go again when I'm in the area.

Self

6/10

Pleasant

18 Aug 2025

Graham

TV remote didn't work, no Aircon and window stuck shut. No bath mat or anti slip surface, no hand holds. Restaurant closed. Breakfast very limited. Bedroom in need of refurbishment.

10/10

Exceptional

14 Aug 2025

rita

Safe area, quiet. Easy parking nice rooms

Leisure

8/10

Excellent

04 Aug 2025

Stacey

Fine for one night

A little expensive. The room was lovely and spacious but the bathroom was really quite poorly kept.

Partner

2/10

Poor

03 Aug 2025

Helen

I have stayed in many hotels but my experience here was the worse. The room was so dated and needed complete renovation. There was a dead spider in the bedsheets, the hand wash was empty so unable to wash your hands, the toilet seat didn’t stay up at all, the shower soap dispenser had leaked all down the wall into the bath and the curtains were hanging off the rails. I did not tho k things could get worse until we came down for breakfast. No cups, no bowls, no milk, no tables to sit as they were all dirty and not cleared. The coffee / tea area had no bin for rubbish so was just left on the side. The yoghurt was presented still in its cardboard boxes. The orange juice etc was served in plastic pint glasses, which of course were in short supply. There was no fruit, no pastries, no cheese, ham etc that you would expect with a continental breakfast. Literally toast, cereal and yoghurt ….which to be fair if presented well would not have been a major issue. How this hotel is allowed to offer this standard is beyond me, throughout the whole hotel all areas are depressing, worn, dirty, floor tiles missing. The only thing we were grateful for was that we were only staying for one night and due to an event we were at we only got to the hotel just after 11pm so only needed to stay for a very short time.

Leisure Partner

6/10

Pleasant

02 Aug 2025

lisa

One member of staff stuck out in a good way. Room was lovely

Leisure Partner

4/10

Poor

27 Jul 2025

Catherine

No food available arriving 8.30 after long drive. No milk in room to make a coffee. Filthy brown toilet and dirty bathroom floo, stained plastic shower curtain. Peeling paper on ceiling. Very soft indented mattress with no mattress protector just sheet straight on mattress. Single pill cases on old lumpy pillows. Breakfast plates all dirty. Egg on toast eggs greasy hard yolks and burnt whites. Didn’t bother with cooked fast after that. Will not be going again very poor for £98 per night

Business

6/10

Pleasant

26 Jul 2025

Claire

Hotel okay for travel purpose, but lacking in staff service, customer care. Whole hotel tired and urgently needs refreshing. Room not cleaned during stay even though door hanger requesting this was placed on door. Low price did mean a better review but would not pay more and unlikely to return or recommend.

Business_and_leisure Partner

6/10

Pleasant

20 Jul 2025

Steve

Poor breakfast facilities

4/10

Poor

17 Jul 2025

Verified traveler

Not as nice as it seems from the photographs.

While I rarely leave negative reviews, I feel it’s important to share this honestly. The hotel, though priced at a premium, showed signs of neglect in cleanliness, maintenance, and customer care. I offer this reflection in the hope that the management receives it constructively, and that future guests can make an informed decision. The hotel itself is a lovely, historic building, and there is plenty of parking. Staff were friendly when we first arrived.
Here are the points to note:
*Dirty quilt cover (brown mark) - reported to manager but not changed.
*Dust everywhere.
*Very Dirty windows.
*Dirty mirrors.
*Shower stuck on roasting hot - manager not there in the evening so nothing done until much later the next day when it was too late, as we needed to shower in the morning for our daughters graduation. Could not move rooms as hotel full.
*Sink tap drips and taps not cleaned.
*Bed rock hard - felt like sleeping on a block of concrete.
*Half a toilet roll in the bathroom on arrival for a 3 day stay. Had to go and ask for more.
*Bathroom door didn't lock.
*Main areas look impressive at first but when you look closer, you could see the stairs carpet had not been hoovered for quite some time.
*Included continental breakfast had a very poor selection of food, and was offered in a very dirty and grimy environment. The floors had not been swept and mopped for a long time as there was crumbs, stains, dead flies, empty packets of sugar etc. under and around the tables.

Partner

4/10

Poor

12 Jul 2025

Jason and Amanda

Run down. Needs investment. Not clean.

Very run-down hotel. Dining area lacked sufficient staff to keep things clean.

Partner

10/10

Exceptional

28 Jun 2025

Stuart

Only a short stay, but good value and friendly staff.

10/10

Exceptional

26 Jun 2025

Helen

Friendly Staff and Spacious Rooms

The staff were welcoming, even asked if we needed help taking our luggage to our room. The room was big and spacious, did have issues trying to turn the temperature down on the shower, but manage to work it out in the end. Went to the bar in the evening, very relaxing, the only downside was due to beibg short staff, they were struggling to keep on top of the washing up. Had a lovely sleep and the continental breakfast was good, staff did ask if we wanted to upgrade to a cooked breakfask, but we declined. Checkout was simple and easy, would definitely stay again.

Partner

6/10

Pleasant

25 Jun 2025

Sarah

Beautiful property but ran a bit like faulty towers. My friend had no teabags, got teabags and discovered no kettle! Breakfast was very limited and items ran out. Asked for them to be replenished and it never was! The bed was comfy.

Leisure Friends

6/10

Pleasant

22 Jun 2025

Helen

The staff were very friendly and helpful, it was just a shame that they had run out of some essential provisions such as white sugar and coke. The hotel has lots of potential, but is badly in need of some care and attention, the dining area chandeliers had a lot of cobwebs and the paintwork generally could do with touching up.

6/10

Pleasant

22 Jun 2025

phillip

I was’nt expecting much in view of the price being charged . The room was old and outdated . The dining room was dirty . I paid £5 extra for a cooked breakfast but the cook didn’t turn up for a 7 am start . I need to get away early and wasn’t prepared to wait . The cheese and ham for the continental breakfast was similar to cardboard .

Leisure Self

4/10

Poor

19 Jun 2025

Oliver

Hit and miss with what room you get, some much better than others. Most recent stay was the worst to date with an uncomfortable bed etc - makes it hard to give a bad review because staff are great, it’s just very inconsistent with what you get; and the price constantly fluctuates week on week

Business Self

8/10

Excellent

17 Jun 2025

Emma-Jane

Really nice property. Absolutely great location. The staff were

2/10

Poor

15 Jun 2025

Miss

The first room i was given hadnt been used it smelled , mould the bed was so small the bathroom was disgusting.
Wemt to reception no manager on site ! Was given the card machine to get a refund , just to get rid of me because they had a wedding arriving . They had no spare rooms the young man was training and another man dressed in a t shirt was training him . I asled for the manager the tpung man went to get them and came back qnd said there wasmt one mmm why go and look for one . I coupd email them .
Half an hour or so later the young man alled me over theyve had a cancellation but its exclusive room i could go and have a look , then the t shirt man said they had a twin room but that was near qhere our first room was . I said the stairs are too dangerous.
I asked for a fan cos the air con didnt work. We asked to book for dinner but the restaurant was shut becaise its set for a wedding . We went somwwhere else. We booked breakfast for 9am.
When we came down at 9am for brealfast continental was all empty. We jad to clear a table to sit at in the bar area . We waited 10 mins for someone to come out to take our order , the other was taken my Hammad very rude man we asked what was on the menu he didnt understand us . Then michelle came out 10 mins later to tell me i hadnt ordered breakfast amd i hadnt paid , but the toung man from frodsy said we could have a free breakfast for our trouble . Her reply was well the cook isnt cooking because you wasnt down here at 9am but we

Friends_and_family Family

8/10

Excellent

11 Jun 2025

Yan

Just one night business trip. Have stayed before. Good location and parking. Lady at check in was friendly and welcoming. Room confortable. Good bathroom and shower. Hotel feels tired. Needs attention. Check out guy at reception too busy walking about on his phone to cimnunicate with guests. Could be good if service and decor were revamped.

Business

6/10

Pleasant

01 Jun 2025

Beryl

Basic not staffed up adequately particularly at breakfast where everything ran out. No tables set

Partner

6/10

Pleasant

26 May 2025

Edwin

We loved the size of the room.the location was quiet

Leisure Partner

8/10

Excellent

21 May 2025

JOHN

Lovely property. Breakfast wasn’t the best this time.

6/10

Pleasant

19 May 2025

IAN

The hotel is in a lovely area & convenient for my needs. It has become shabby since I was last there. £8 for a pint is ridiculous !

Business_and_leisure Self

4/10

Poor

18 May 2025

ROGER

Menu on first evening was poor. Very little available.
Had to wait 45 minutes for meal once chosen and nobody else in restaurant having a meal.
Breakfast good as we had cooked but poor availability around it. Only fruit was apple.
Couldn’t get hot water in the room. Cold shower and even cold in basin.

Leisure Partner

8/10

Excellent

11 May 2025

Ian

Only stayed one night but the hotel was ok. A little bit tired in places. Staff were very pleasant.

Partner

2/10

Poor

08 May 2025

Rolf

Fawlty Towers

Booked hotel as close to wedding venue on Sat & exterior looked attractive in photos. Good central location in Quorn.

Arrived Fri afternoon, 2 staff in reception. Greeted by an Asian young woman who's first language clearly wasn't English & I had difficulty understanding her. Eventually the English guy chirped in (he'd been on his 'phone the whole time) & we completed check-in.

Interior of main building was \"tired\" with signs of lack of maintenance. Our room was in adjoining newer building, also \"tired\": The front door to the building stuck so a big shove was required to open it. It was like that from Fri to Sun for check out.

The lift from ground floor to first had an \"Out of Order\" sign which was there throughout our stay. Luckily for us no lift required.

The room itself was \"tired\" & was in need of a spruce-up. Mattress was like a marshmallow but amazingly we did manage a reasonable sleep.

Shower pressure was good, with hot water, however hand basin pressure was a dribble - photo shows it on full pressure.

Breakfast and service in the morning is the main reason for 2 stars: Sat I ordered \"full English\" to be served a cold plate with technically a full English, but small hash brown, tiny slice of bacon & who knows what the sausage was. OJ clearly squash & continental ran out.

Sun I ordered scrambled eggs, mushrooms & grilled toms + toast. 30 mins later cold plate with cold food. See photo. Staff said \"that's not right\" but I left. Other guests also complained.

Partner

6/10

Pleasant

06 May 2025

John

Corporate hotel in need of a update

Friendly at réception desk on arrival. However I was told I'd have to pay an extra £ 20 to check in at noon so we could change for a 1 pm wedding.
Overall the hotel is rather sad. Room was large, and bed comfortable, but the decor throughout the hotel needed sprucing up and updating: it looked very corporate 90s with chipping paint, faded and worn carpets. Bathroom had mold around the shower.

Partner

6/10

Pleasant

02 May 2025

Lyn

Pleasant stay

2/10

Poor

17 Apr 2025

Verified traveler

Not a great stay

Rooms are incredibly dated and in need of some urgent work.
Bath tap was damaged, shower head was covered in mold and signs of damp on the ceiling.

Business

4/10

Poor

09 Apr 2025

Sam

This is quite an outdated property which could use a bit of love! On arrival the room was freezing, The shower was cold which made the stay unpleasant. The bed was comfy and the staff polite and friendly enough. The continental breakfast had pretty much run out by 8am and the dining room was so cold the waiter bought our cooked cold breakfast out wearing a coat! Such a shame as overall this place has a lot to offer but I won't be returning any time soon.

Leisure Family

4/10

Poor

30 Mar 2025

Christine

Very tired property which could do with updating. Seems like it’s being run on a shoestring. Continental breakfast was cereal and sliced bread with a toaster. No soap in the bathroom for the shower.

4/10

Poor

24 Mar 2025

Chris

The room itself was clean and the bed was very comfortable. Unfortunately the wardrobe was unusable as there were no door handles to open them. The place seems very much in need of a refurbishment.
When it came to breakfast, extremely disappointing. There was no juice left. The hot water had run out for hot drinks. There were no staff around to ask for refills.
When it came to the hot breakfast option I went into the seating area and was ignored by a waiter 4 times when trying to get his attention. After 10 minutes no one came to take an order so I left disappointed without breakfast. Needless to say, I will not be stopping there again. The hotel, whilst looking picturesque from the outside is understaffed and in desperate need of some TLC.

Leisure Self

4/10

Poor

07 Mar 2025

Daniel

Its a nice old house with potential - problem was the breakfast. They need to clean tables, have clean glasses and cups for tea and coffees. Staff need to be quicker and more attentive, cooked breakfast was poor - over done bacon and old mushrooms. Need to raise their game.

Business Self

4/10

Poor

04 Mar 2025

Michael

No hot water, kettle was broken, service on arrival very poor and miserable looking receptionists.

generally not a pleasant stay

Business Self

6/10

Pleasant

02 Mar 2025

Gary

Wedding stopover

Room was nice and spacious. A few issues sockets did not work for kettle had to stand kettle on floor to reach working socket. Stains down back of desk. Various cobwebs
Mould on shower curtain. Breakfast was nice but cold and dining room was freezing. Bar area was also very cold. Drinks were expensive. No hot water in room Sunday morning. Spring sticking out of mattress

Partner

8/10

Excellent

13 Feb 2025

Pat

Average breakfast. No fruit, no marmalade just jam, fried eggs only, cold coffee

Partner

8/10

Excellent

09 Feb 2025

Steve

Not great, but I would stay again

Lovely large room and comfortable bed with nice bedding. The cost was less than other hotels in the area.
However I don’t think the room had been fully prepared - there was no loo roll, the lights in the corridor outside were turned off (making it difficult to get into the room!) and there was no milk with the tea & coffee tray.
Breakfast was poor so I didn’t have any…
However I would stay again due to great location and reasonable cost.

Partner

6/10

Pleasant

06 Feb 2025

John

Lovely hotel, super service and staff. The beds were really comfy. But the included breakfast was a very poor. Not what we had expected

Partner

8/10

Excellent

26 Jan 2025

Kirsty

The room was spacious, clean and comfortable.
The breakfast was very basic but ok.
Would have been better if proper coffee was available, there was only instant coffee at breakfast.

8/10

Excellent

23 Jan 2025

Roger

Nice location, breakfast was lack lustre.

Business Self

8/10

Excellent

10 Jan 2025

Elizabeth

Good value for money

Leisure Self

6/10

Pleasant

07 Jan 2025

Sarah

Ok for the price

A basic tired hotel with kind and helpful staff.

Business

10/10

Exceptional

30 Dec 2024

JOHN

Lovely property. Will visit again.

Leisure Family

4/10

Poor

13 Dec 2024

Linda

Diabolical with a capital D and then some!!!

Disaster from start to finish!
Plumbing was diabolical. The noise of pipes, the vibrations shaking the whole hotel was unreal. My parents did not get any sleep for two nights and all the staff could say was sorry but carry out no work to resolve the extreme loud noise.
The cleanliness was poor.
Th breakfast was not very good whatsoever and once they ran out of items they had nothing to replenish.
Oh I could go on but why bother.

2/10

Poor

09 Dec 2024

Andy

We arrived, decor very old and very tired. No kettle in room… despite teabags and cups.. had to request one. No telephone in room to contact reception. Not info given about Wi-Fi connection. No toilet roll. A horrendous noise coming from the hot tap and continually running through the night. Same person on reception and in breakfast room in the morning..she did not converse with guest…did not say good morning… nothing…a totally unsuitable place to call a hotel… it should be closed down. Unable to get any food from the restaurant or stinks from the bar… it would be insulting to call this a travel lodge because it had not even got the faculties of one. Dreadful place.

Leisure Partner

4/10

Poor

05 Dec 2024

Debbie

Needs updating shower was too hot couldn't change temperature and breakfast was not the best ran out of everything and nobody about to ask anything

Partner

2/10

Poor

02 Dec 2024

Kevin

Worst night ever.

Unfortunately the worst night we have ever had in a hotel. The plumbing in our room was resonating all night. Sounded like a kango hammer. Greeted on arrival by kitchen staff who appeared to be doing various jobs. Not at all helpful. We tried to speak to the duty manager before we checked out but we're politely informed that there wasn't one and that our concerns would be passed on. We were told that the duty manager would ring us on Monday the next day. Guess what no call. So I am left with this posting. Perhaps we were unlucky but a call would have been nice. I did make a 14 second recording of the horrible noise but this site doesn't seem to be able to take anything but photos..

Partner

4/10

Poor

30 Nov 2024

Marilyn

Very disappointed, I was in an annex room, which was cold, needed thicker curtains. Breakfast was extremely poor, only hot food left was 3 sausages, 1 egg and about a spoonful of beans. Soup bowls for the cereals, only 1 toaster. Only 1 member of staff to clear tables, replenish hot food it was totally unacceptable. Other members of my family that stayed that night also had complaints. My son in law and wife hardly slept, were disgusted by the breakfast and left. The room rates are too low, £53 for a double room including breakfast for 2 people is rediculously low. There needs to be more staff to have breakfast running smoothly. Unfortunately I wouldn't stay again and wouldn't recommend this hotel to anyone.

Friends_and_family Family

8/10

Excellent

25 Nov 2024

Darren

1 night business stay!

1 night business stay. Plenty of parking, friendly check-in, clean room. We booked a twin room and the bed was tiny. Evening restaurant was not open but other places to eat were only a short walk away. Cooked breakfast was ok. Will stay there again!

Business

6/10

Pleasant

17 Nov 2024

Fiona

Dissatisfied

The twin room we stayed in was ok. The beds were a little worn and one of the
covers on the bed had a stain on it that looked like blood. Only a small amount, but nonetheless visible.
Breakfast was a total letdown. We were told breakfast was from 8-10am. We arrived at 9.15am to find there was hardly any of the cooked breakfast left. We had to clear a table ourselves to sit down. Another guest asked for some fresh breakfast to be put out and this took over half an hour to arrive. It came in dribs and drabs so people weren’t able to put their food on their plates as a complete breakfast. There was hardly any bread for toast and no butter. The breakfast (when it finally all arrived!) was very basic sausage, bacon, fried egg and beans. The tables were not given a wipe between customers. All in all, a very disappointing experience.

Partner

6/10

Pleasant

27 Oct 2024

Tracey

Comfortable bed and cleanliness of room was fine. Hotel looked tired and needed sprucing up. Breakfast was poor - low level chairs and tables to eat off. Dirty plates not cleared away. Poor choice of cereal and canisters nearly empty . No sausage, bacon, egg, tomatoes or mushrooms; the only hot food in the serving trays were beans and hash browns. Had to ask for the trays to be replenished and for clean plates to be brought out and had to wait 10 minutes for this and the only member of staff on duty that we saw only brought out bacon during this time. Could understand if this was at the end of breakfast, but this 30 minutes into the service.

Friends_and_family Friends

8/10

Excellent

25 Oct 2024

Caroline

Comfy bed, very spacious room.
very friendly staff on desk on arrival, simple checkout

But - tap in room difficult to use
Breakfast - service very poor, never got served. Clearing up used crockery and spillages needed to be improved
Hotel looking in need of some TLC, could be lovely

Business Self

10/10

Exceptional

21 Oct 2024

philip

fantastic stay

Fantastic stay fantastic service on arrival room was spotless outside spotless to. Very friendly staff very good nights sleep good breakfast the only thing i would say maybe more complimentary tea maklng items for those who love are cuppa after a 6 hour journey would 100 percent recommend this hotel to anyone thank you for a lovely stay

10/10

Exceptional

17 Oct 2024

Chris

Must stay

Lovely staff, lovely room

10/10

Exceptional

11 Oct 2024

Derek

GCR weekend gala

Really comfortable hotel for a weekend stay at the GCR railway gala.
Was very good breakaway.

Self

4/10

Poor

06 Oct 2024

Ann

Given a room that smelt of smoke and wallpaper had come off the ceiling with bits still hanging off the ceiling. We were given a change of room. Shortage of food and crockery at breakfast

Leisure Family

2/10

Poor

06 Oct 2024

Mark

The most uncomfortable hotel bed I have ever slept on and breakfast was pathetic. This hotel feels like it is closing down, I feel sorry for the staff that have to work there.

Leisure

8/10

Excellent

30 Sep 2024

Alexander

Decor tired, mattress saggy, leak in bathroom and bath panel coming away, tv remote not working. Breakfast was extremely limited - no museli or fruit and no croissants on the second morning. More healthy options needed.

Leisure Family

8/10

Excellent

26 Sep 2024

Suzanne

Enjoyable stay in the master suite

Leisure Partner

8/10

Excellent

22 Sep 2024

Louise

Comfortable room, very spacious.

Leisure Family

6/10

Pleasant

21 Sep 2024

Caroline

Dated and tired.

Leisure Family

4/10

Poor

20 Sep 2024

sarah

Hotel is very unkempt in areas. Poor experience from the beginning as signage and lighting outside very poor. Garden untidy and overgrown.
Not We had an executive room which had no hot water, one reading lamp or very bright spot lights, tv only had bbc 1 even when I returned it only got other bbc channels. Room clean but public areas very dirty and scruffy. Very sad as could be a nice hotel with the right management.

Friends_and_family Family

6/10

Pleasant

14 Sep 2024

Simon

Hotel is looking a bit tired .

Partner

8/10

Excellent

02 Sep 2024

Lee

All good

Leisure Family

6/10

Pleasant

24 Aug 2024

Lesley

The room was fine for the price. The bathroom was clean and the shower was powerful with plenty of hot water.
The breakfast area was very poor with limited tables and seating. There were cereals and sausages, bacon on eggs. On the first morning the hot food ran out and it took a while for it to be replenished. On our second morning there were no eggs. The tables were not cleaned between customers, just knives and forks put down on crumb covered tables.
This could be a nice hotel with a bit of attention to detail.

Leisure Partner

2/10

Poor

23 Aug 2024

Roseann

I could not stay in the first room I was given, it was grubby, surfaces not wiped, stained furniture, tap handle missing! The shower head was caked in dirt and the Shower curtain was discussing . There were cobwebs and dust.
The reception ladies are lovely and organised another room( executive suite.) I actually felt sorry for them! This room was in a separate block across the courtyard however, when I went to enter the main building in the morning the door was locked and I had to knock on the dining room window for attention to be let in the hotel! Again the staff were apologetic.
Again the new room also had a dirty bathroom with a toilet that didn’t flush! Cobwebs and a spider in my bed when I pulled the sheet back!
There was a storm whilst I was there and it sounded like something was banging in the loft area above my room, this woke me a couple of times. Breakfast did not consist of gluten free options as requested and also there was no cooked food available unless you had time to wait. On the last morning of 3 hot breakfast was laid out but there was no gluten free options. Staff were scarce and customer were scrambling around for plates, cutlery, a chair etc.

Self

2/10

Poor

23 Aug 2024

Christopher

Run down former country club hotel. Needs a massive investment to bring it up to a teach. The staff were helpful in their apologies, bu couldn’t actually solve anything. The breakfast was so poor and disorganised that we went out on the second day and purchased our own breakfast at an extra cost to ourselves.
Such a shame, as a great location!

Partner