Quorn Country Hotel

6/10

Pleasant

03 Aug 2026

Natasha

Overall an ok stay. Staff were friendly but the room was dated and tired. Peeling wallpaper, the in room cooling fan was difficult to use and not very good. Good size room but old feel and look. Would stay again.

2/10

Poor

26 Jul 2026

ryan

Hotel needs updating

6/10

Pleasant

25 Jul 2026

Teresa

When we checked in, a lovely young lady greeted us. She was helpful and explained the parking and the times when the desk is not manned, which is 10. PM. The room was very clean, with no visual signs of mould. The windows, on the other had could not close due to broken handles and swollen window frames. We went for breakfast this morning. My husband and I explained to the server that we would like a full English breakfast but a vegetarian option. The breakfast cost us £9 + I was so disappointed when the breakfast arrived; we were given 2 tablespoons of beans and tomatoes. 1 very greasy hash brown and an egg, no vegetarian sausage on the plate. When I asked the server where the sausage was, he said he didn't write it down. He was apologetic and told us he was a new staff member. When we left the hotel, I realised that the server did not give me a receipt or give me my change. How can they serve such a low-grade breakfast for that price? If so many people have complained about this hotel, why hasn't it been investigated by the Health and Safety Executive? The fact that the windows do not close is a security breach! The price they charge for the breakfast is unethical. Why would my husband and I order and pay for 2 teaspoons of beans and tomatoes, 4 mushrooms and 1 hash brown without our sausage? What they gave us was not a breakfast. I would not recommend this hotel and will never visit it again. The girl who checked us in at reception gets a 4-star rating from us.

4/10

Poor

19 Jul 2026

Declan

This place is on its knees. Grubby, run down, no care, no service, no quality

Partner

6/10

Pleasant

19 Jul 2026

Maureen

Room was a generous size, bed really comfy, towels a good size and curtains full length and thick, keeping the light out so enabling us to sleep on in the morning. Room looked a bit tired but there was some redecorating going on in the hotel. Problem with the shower in that water temperature was too hot and couldn't be reduced. Staff member had a go at fixing this on a temporary basis until maintenance person available.
We were there to attend a function. This was held in a lovely modern room in another part of the hotel. The buffet was good but the bottle of white wine we bought was not chilled.
Breakfast was disappointing as the hot water for tea was not really hot. We saw only one staff member at breakfast. He was kept busy taking orders for and serving cooked breakfasts so no-one was clearing tables and dirty dishes were piling up on the tables. Only one toaster available. That was slow, with only 2 out of 4 slots working.

Partner

6/10

Pleasant

05 Jul 2026

Olu

This review would have been bad all round but for a very helpful check-in staff(didn’t get her name but you know who you are). The first room I was given was so bad. It smelled stale, looked like it hadn’t been cleaned in a long while and just wasn’t worth the money paid. I went down to reception and thankfully there was this other staff who upgraded me to their wedding suite. She made the entire experience a little bit more manageable.

The overall experience was so bad I was up by 5am to get out of there. If the owners would just invest a bit of money in this property, the potential is there to be a very beautiful hotel, but right now not worth the money.

2/10

Poor

02 Jul 2026

Jim

No hot water in taps or shower
No staff around to speak too

Self

8/10

Excellent

20 Jun 2026

Keith

Really nicely appointed hotel and very comfortable. There is
plenty of parking
You are offered a good choice for breakfast and it is
very reasonable.
Downside, it does not do evening meals so you have to make alternative arrangements. Fortunately there are quite a few pubs and restaurants within walking distance.
Great that you can take your dog but they are not allowed in the large breakfast room and you are seated in the lounge on a sofa with a coffee table. Bizarrely the reason given is the dog would be too close to the cereals, kitchen etc . It would be possible to seat you at the back of the room about 30feet away from the cereals and kitchen but where you are in the lounge you are only 10ft away from the cereals and the kitchen!

Pet

8/10

Excellent

12 Jun 2026

Emily

Lovely helpful staff. Room was pretty clean and everything worked. Good value for the very affordable price

Partner

4/10

Poor

11 Jun 2026

colette

Check in was a joke . Rang bell 3 times before anyone came to reception. When they did arrive tried to charge me again when I had already paid. My message said breakfast ( continental was included) . Got up next day and female staff member said it wasn’t so we went elsewhere for breakfast. ON return I showed them message from hotel to say it stated breakfast was included. They did give us it the day we were leaving. They didn’t offer to reimburse for breakfast as their mistake I asked for two wine glasses for our room as bar was dark and dingy . The lady carried on talking to someone setting up a stall and left me standing waiting for a good 5 minutes . The hotel is run down which is such a shame as in a beautiful village in a lovely location . Bus stop outside to go to Leicester or Loughborough. Would I stay again ? Not unless it had a complete renovation and they got new staff as service extremely poor and rude .

Partner

4/10

Poor

08 Jun 2026

Peter

Unfortunately this hotel feels like is been abandoned. To be fair the room was clean and quiet but had no hot water.
The rest of the hotel felt like something out of an apocalypse movie. Went to speak to reception about the water and was greeted with a note saying call this number in an emergency. After ringing the bell and waiting I called the number, left a message and was never called back. Breakfast was swimming in grease. The whole hotel needs some investment.

Partner

6/10

Pleasant

03 Jun 2026

Ross

In need of lot of work looking old

8/10

Excellent

30 May 2026

Oladimeji

Lovely rooms and stay but free breakfast included with my room was stale and inedible. Hotel charging an additional fee for a hot breakfast which wasn’t clear when booked.

2/10

Poor

17 May 2026

Amanda

Reserved a twin room. The first room that we were assigned had not been cleaned and there was water all over the bathroom floor from where someone had a shower. Given another room. Thought it had been cleaned but upon turning covers back at night found the bed with sheets all messed from someone else sleeping in it and they were dirty. It had not been cleaned. At night no one mans the reception and you have to phone someone to come out. Decided to check out early and ask for a refund. Place very dated. Lights in room not working. Room door handle nearly falling off. Windows glazing blown so full of moisture inside. Part of ceiling missing in hallway outside room. Breakfast advertised as continental but wasn’t. Lack of staff around. Spoke to another guest there and he said he had to be given a different room as his room hadn’t been cleaned either. Do not go to this place at all!

Friends_and_family Family

2/10

Poor

14 May 2026

paul

Dreadful place, grubby, noisey, nowhere to eat, you have to walk into the village and take our a mortgage, breakfast is Ok

Lady on reception was lovely, but thats as far as it goes, nothing in the \"gym\" was working, place was hard to find and a real disappointment, definitely not a country hotel it is a doss house

Self

8/10

Excellent

11 May 2026

Harry

A nice clean place to stay in an excellent location

Friends_and_family Friends

8/10

Excellent

10 May 2026

Keith

Ample parking. I liked the lawn area which led to the river behind the hotel. I felt the £78.00, including continental breakfast, was very reasonable for a large, double bedded room (303) in early May. There is an automated taxi call system at reception which brought me a taxi in about 15 mins (Sunday morning).

Self

6/10

Pleasant

07 May 2026

Colin

Very tired hotel, restaurant and bar closed. Ok for a stop off overnight, and find somewhere to eat.

Partner

10/10

Exceptional

04 May 2026

V

Parking is secure

6/10

Pleasant

23 Apr 2026

FRANCES

Parkinh good and reasonably secure. Hotel a little tired could do with a revamp. No hot cooked breakfast available which was advertised. Simple cobtinental option only, very basic.

Self

10/10

Exceptional

21 Apr 2026

L

Very nice area. Close to town. Great historical place and beautiful library.

Self

8/10

Excellent

15 Apr 2026

Charlotte

The staff were friendly and the rooms were very clean, comfortable and quiet. The temperature in the rooms was good, but it should be noted that our stay was in the early spring where neither heating nor air conditioning was needed, but I imagine it would be fairly hot in the summer as the windows in the rooms are quite small.
The parking was good and simple, plenty of spaces, easy to find. The check in and check out procedures were easy as well.

There were a few disappointing aspects about our stay. The most prominent being the breakfast situation. When we booked, it was inferred that there was a continental breakfast with option to upgrade to a cooked breakfast for a further fee. During our stay, we went down to breakfast at about 7.15, pretty close to the start of the breakfast service. The only options available were stale bread for toasting, tea, coffee, and room temperature yoghurt. When we asked about upgrading to a cooked breakfast, we were told that the kitchen was closed.
I would strongly argue that this does not represent a continental breakfast, and we were very disappointed as the hotel was located quite rurally so there were no other options for breakfast and it did impact our plans. Perhaps it should be renamed as 'complimentary breakfast'.
The other small matters was that the bathroom in the room had not been restocked of toilet paper or soap in the dispensers.
To future visitors: you will have a restful night, but bring your own food and soap.

Partner

8/10

Excellent

12 Apr 2026

Paul

Comfortable stay. A little tired but everything you need

Partner

4/10

Poor

21 Mar 2026

Donella

The bed was so hard, mattress was so thin that it was about as comfortable as sleeping on the floor! The single bed was better. The room was very tired, and the furniture very worn and old. The positive was the price and the included continental breakfast which was self service and had a good selection.

Partner

6/10

Pleasant

20 Mar 2026

Peter

No breakfast available no food available no draught available at bar, rust around shower rail and mould on shower curtain

Self

4/10

Poor

19 Mar 2026

Dan

Very dated

10/10

Exceptional

18 Mar 2026

Daniel

Very welcoming receptionist couldn't do enough to help. Smiling and happy
Can't remember her name but was absolutely brilliant. Thank you

Self

4/10

Poor

13 Mar 2026

Robert

Property and rooms out dated and in need of some TLC. Rooms weren’t clean and shower curtain had mould on it.

Self

6/10

Pleasant

13 Mar 2026

Billie

Rooms are tired, could do with complete renovation of the bathroom and a room refresh. Bathroom had lots of mould in silicone, and shower curtain. Shower not very hot

Friends

4/10

Poor

27 Feb 2026

Sharon

Hotel was dated and felt slightly creepy as we were the only people staying there. We had paid online and breakfast was £12, however when we checked in breakfast was advertised at £7.95, very naughty. Next day we went to breakfast and no one was there. We helped ourselves to coffee and cereal and eventually someone came in to cook breakfast. To be fair it was nice and piping hot as they had to cook from scratch. The same girl was on reception when we left, didnt feel like anyone else was working there? Our bedroom was large but shabby and the hotel wasnt particularly clean. Cost was cheap but still disappointing

Partner

6/10

Pleasant

26 Feb 2026

Craig

This is a B&B not a hotel, has a bar but no restaurant.
Building and interior is looking tired, rooms have an old fashioned feel and really need updating. Has the old fashioned knobs and buttons on the headboard to control lights
other knobs stopped working a long time I’m sure. White paintwork has turned a yellow is colour. Mould in the grout around the bath. My bath floor Matt was soaking wet and dirty, however ver neatly folded and placed on the bath. Shower Hot tap cover came off in my hand, Traditional style wall lights in the corridor had bulbs removed and non working. Instead very cheap and stupidly bright sensor LED lights had been installed at head height, so as you walked down the corridor you got blinded from both sides as the flashed on. Not

Self

4/10

Poor

22 Feb 2026

Neil

Needs a complete overhaul. Dated, dirty and unsafe - genuine risks to a persons safety that need addressing immediately.

Self

10/10

Exceptional

19 Feb 2026

Paul

The new manager was very welcoming to my son and me. Showed us around the hotel including the gym. The morning manager was super friendly and took time to conect with my son with special needs, ensuring his breakfast was right. The twin room was spacious and a great, powerful shower. The room was warm too. We will be back. Easy reach of Leicester TeamSport go karting.

10/10

Exceptional

17 Feb 2026

James

Great location, warm, clean rooms, helpful staff.

Partner

2/10

Poor

15 Feb 2026

chris

disappointment and frustration with my recent check-in experience at this hotel. On arrived at Quorn Country Hotel and attempted to check in, but was incorrectly accused of not paying for my room. I had booked and paid for my stay through the Experia app, but the staff refused to acknowledge this and demanded an additional payment.

I was shocked and embarrassed by the situation, especially as there were other guests queuing behind me. Despite my clear explanation and offer to provide proof of payment, I was forced to pay for my room again, as I had no choice but to resolve the situation quickly.

I understand that mistakes can happen, but the lack of understanding and support from the staff was unacceptable. I'm now seeking a full refund for the duplicate payment and an apology for the distress and inconvenience caused.

Leisure Partner

8/10

Excellent

12 Feb 2026

Susan

Clean room and friendly staff

Business

6/10

Pleasant

09 Feb 2026

Lewis

Very tired room, first evening no hot water

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Sarah

Dated facilities and very basic provisions. Staff friendly and helpful however.

Friends_and_family Family

4/10

Poor

04 Feb 2026

I D

Inadequate heating in the room - very cold on arrival - never improved. Rest of hotel also cold - general area heating turned off.

Water was lukewarm in shower despite running it for several minutes on two occasions.

Business

6/10

Pleasant

01 Jan 2026

BHAVESH

Good sized room but was very cold
Carpet in the room can do with a good clean otherwise all ok

Partner

10/10

Exceptional

23 Dec 2025

James

Tremendous value. We were in Leicestershire for a pre-Christmas family get-together. The hotel was everything we needed. The rooms were clean, warm and comfortable, the staff friendly and happy to help, and the hotel had a pleasant festive vibe about it. Great location in the middle of Quorn too. Thanks again to the hotel manager who whipped out the first aid kit when I was daft enough to injure a couple of fingers at 10pm on a Sunday evening.

Leisure Family

8/10

Excellent

20 Dec 2025

nicola

good value for the money
. easy parking

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Stuart

a bit tired

Business

10/10

Exceptional

12 Dec 2025

Lisbeth

Warm, friendly staff. Wonderful, authentic atmosphere.

Leisure Friends

10/10

Exceptional

08 Dec 2025

Patricia

Parking was easy and secure. There was no bar but not problem for us. When I booked, the confirmation informed me that a continental breakfast was included, however upon arriving I was told breakfast was £7.95 each, but I am not complaining because the prices were all reasonable.

Partner

2/10

Poor

01 Dec 2025

Jennie

Would not recommend!
This hotel would have been spectacular a few years ago, but is now very rundown and in need of major tlc. The grounds are unkempt and full of rubbish.
The room itself was OK, but very dated.
I walked my friend back to her room upstairs, around midnight on the night of 29th Nov and the front doors were wide open with nobody on reception. A room key had been left in an envelope on the desk with the guest name and personal details, and instructions on how to find their room. Not very professional in my view.
At the time of booking (12th Nov) a continental breakfast was included in the room fee, we have the confirmation and receipt stating this. However when we arrived the following morning for breakfast we were told that this had changed the previous week and we would have to pay extra for breakfast. We showed the staff our booking confirmation, which clearly stated that breakfast was included and asked to speak to a manager. The staff on reception apparently messaged a manager, to be told that it doesn't apply anymore and we would need to pay.
We therefore left and found breakfast elsewhere for much better value.
I contacted the hotel stating that according to our booking a breakfast was included and this should have been honoured. I was told the same, the rules had changed and breakfast was now extra.
They did not seem bothered that they had broken the terms of our booking.
We feel that the owners are happy allowing this place to run into the ground

Leisure Family

10/10

Exceptional

26 Nov 2025

Susan

Nice and clean room staff very welcoming

2/10

Poor

18 Nov 2025

Kenneth

No hot water or heating first night. No restaurant for evening meal. Very outdated and dirty

Friends_and_family Family

6/10

Pleasant

18 Nov 2025

Darrell

Parking was easy

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Ann

Staff very helpful and friendly. Especially receptionist

Friends_and_family Friends

2/10

Poor

06 Nov 2025

sanjay

worn, neglected, basic

Business

8/10

Excellent

03 Nov 2025

Patrick

Yes, room and bathroom were all clean, but there was no room housekeeping provided (a bit odd!), but was available on request. But mine was not done despite that, the excuse being that I had not left them my key! Surely they would have a spare room key!! Hotel generally a bity chilly, but there was an electric heater in room the controls of which were difficult to master Cooked breakfast very good, all freshly cooked and not from a stewed buffet! But no evening meals available!

Self

8/10

Excellent

26 Oct 2025

Kirsty

The Room was a great size. Only complaint is that the ‘King Size Bed’ was two singles pushed together which annoyingly separated through the night. It is definitely worth upgrading to Full English Breakfast for just £5, it was lovely. It is advertised that the Bar and Restaurant is open 5:30-8:30. This isn’t true. It was closed the whole weekend which was disappointing.

Partner

8/10

Excellent

05 Sep 2025

Stephen

A little dated, good value

Comfortable, Clean and good value. It is not modern, and is a little tired/dated (a bit like myself!). Rooms are a good size. I would stay here again.

Business

6/10

Pleasant

31 Aug 2025

John

Room was comfortable but in need of refurbishment. Very tired hotel.

2/10

Poor

31 Aug 2025

Kate

No one at reception for check in, took twenty minutes to find someone, dirty rooms, wallpaper hanging off the ceiling, no hot water and “continental breakfast” and not had toast available.
Such a shame as lovely building, quiet setting but very tired and staff obviously don’t want to be there

Partner

10/10

Exceptional

29 Aug 2025

Nicola

1 night stay

A good well fitted room, with ample parking and a continental breakfast included. Friendly staff.

Self

4/10

Poor

25 Aug 2025

Bernadette

Poor nights sleep

In fairness this was just a 1 night stay but this is a very basic hotel in its current state. The reception is quite welcoming as an old Manor House style building. However the facilities in the bedroom are basic and a bit grubby. Our main issue was the comfort of the bed. It was so hard, like sleeping on a board, we didn’t sleep well at all. We opted for the inclusive continental breakfast with was acceptable but again very basic. Cutlery was rather dirty/water stained like it had just come out of the dishwasher. Nobody on reception when we left to highlight our observations even though this was at around 10 am. Wouldn’t stay here again. Quite cheap but needs attention in a number of areas.

Partner

8/10

Excellent

25 Aug 2025

Katie

Receptionist made the weekend

I was staying for a weekend whilst playing in a sport tournament and the receptionist was incredibly helpful and went above and beyond to help me and other team mates staying at the hotel.

I was in the bridal suite which was a pleasant surprise as we then used this as a team base.

Breakfast was nice, the continental included was a bit basic and could have done with a fruit bowl.

The cooked breakfast was lovely and well worth the extra £5 when we got it.

It’s an older building and decorated in keeping with the period which is lovely of high ceilings and ornate coving. There were a few spider webs and spiders in corners and window frames but it is the time of year for them as well.

We didn’t manage to try the restaurant as we’re back at the hotel too late after match days.

The hotel was quiet and would be lovely for older visitors, as we weren’t loud at all, but we didn’t fit in still.

Self

10/10

Exceptional

21 Aug 2025

Stephanie

The staff are friendly and accommodating. The hotel is a bit tired, but for a 17th century building it's amazing. The room and bathroom were clean and well equipped. The bed was comfortable. Breakfast was delicious and filling.
Will definitely go again when I'm in the area.

Self

6/10

Pleasant

18 Aug 2025

Graham

TV remote didn't work, no Aircon and window stuck shut. No bath mat or anti slip surface, no hand holds. Restaurant closed. Breakfast very limited. Bedroom in need of refurbishment.

10/10

Exceptional

14 Aug 2025

rita

Safe area, quiet. Easy parking nice rooms

Leisure

8/10

Excellent

04 Aug 2025

Stacey

Fine for one night

A little expensive. The room was lovely and spacious but the bathroom was really quite poorly kept.

Partner

2/10

Poor

03 Aug 2025

Helen

I have stayed in many hotels but my experience here was the worse. The room was so dated and needed complete renovation. There was a dead spider in the bedsheets, the hand wash was empty so unable to wash your hands, the toilet seat didn’t stay up at all, the shower soap dispenser had leaked all down the wall into the bath and the curtains were hanging off the rails. I did not tho k things could get worse until we came down for breakfast. No cups, no bowls, no milk, no tables to sit as they were all dirty and not cleared. The coffee / tea area had no bin for rubbish so was just left on the side. The yoghurt was presented still in its cardboard boxes. The orange juice etc was served in plastic pint glasses, which of course were in short supply. There was no fruit, no pastries, no cheese, ham etc that you would expect with a continental breakfast. Literally toast, cereal and yoghurt ….which to be fair if presented well would not have been a major issue. How this hotel is allowed to offer this standard is beyond me, throughout the whole hotel all areas are depressing, worn, dirty, floor tiles missing. The only thing we were grateful for was that we were only staying for one night and due to an event we were at we only got to the hotel just after 11pm so only needed to stay for a very short time.

Leisure Partner

6/10

Pleasant

02 Aug 2025

lisa

One member of staff stuck out in a good way. Room was lovely

Leisure Partner

4/10

Poor

27 Jul 2025

Catherine

No food available arriving 8.30 after long drive. No milk in room to make a coffee. Filthy brown toilet and dirty bathroom floo, stained plastic shower curtain. Peeling paper on ceiling. Very soft indented mattress with no mattress protector just sheet straight on mattress. Single pill cases on old lumpy pillows. Breakfast plates all dirty. Egg on toast eggs greasy hard yolks and burnt whites. Didn’t bother with cooked fast after that. Will not be going again very poor for £98 per night

Business

6/10

Pleasant

26 Jul 2025

Claire

Hotel okay for travel purpose, but lacking in staff service, customer care. Whole hotel tired and urgently needs refreshing. Room not cleaned during stay even though door hanger requesting this was placed on door. Low price did mean a better review but would not pay more and unlikely to return or recommend.

Business_and_leisure Partner

6/10

Pleasant

20 Jul 2025

Steve

Poor breakfast facilities

4/10

Poor

17 Jul 2025

Verified traveler

Not as nice as it seems from the photographs.

While I rarely leave negative reviews, I feel it’s important to share this honestly. The hotel, though priced at a premium, showed signs of neglect in cleanliness, maintenance, and customer care. I offer this reflection in the hope that the management receives it constructively, and that future guests can make an informed decision. The hotel itself is a lovely, historic building, and there is plenty of parking. Staff were friendly when we first arrived.
Here are the points to note:
*Dirty quilt cover (brown mark) - reported to manager but not changed.
*Dust everywhere.
*Very Dirty windows.
*Dirty mirrors.
*Shower stuck on roasting hot - manager not there in the evening so nothing done until much later the next day when it was too late, as we needed to shower in the morning for our daughters graduation. Could not move rooms as hotel full.
*Sink tap drips and taps not cleaned.
*Bed rock hard - felt like sleeping on a block of concrete.
*Half a toilet roll in the bathroom on arrival for a 3 day stay. Had to go and ask for more.
*Bathroom door didn't lock.
*Main areas look impressive at first but when you look closer, you could see the stairs carpet had not been hoovered for quite some time.
*Included continental breakfast had a very poor selection of food, and was offered in a very dirty and grimy environment. The floors had not been swept and mopped for a long time as there was crumbs, stains, dead flies, empty packets of sugar etc. under and around the tables.

Partner

4/10

Poor

12 Jul 2025

Jason and Amanda

Run down. Needs investment. Not clean.

Very run-down hotel. Dining area lacked sufficient staff to keep things clean.

Partner

10/10

Exceptional

28 Jun 2025

Stuart

Only a short stay, but good value and friendly staff.

10/10

Exceptional

26 Jun 2025

Helen

Friendly Staff and Spacious Rooms

The staff were welcoming, even asked if we needed help taking our luggage to our room. The room was big and spacious, did have issues trying to turn the temperature down on the shower, but manage to work it out in the end. Went to the bar in the evening, very relaxing, the only downside was due to beibg short staff, they were struggling to keep on top of the washing up. Had a lovely sleep and the continental breakfast was good, staff did ask if we wanted to upgrade to a cooked breakfask, but we declined. Checkout was simple and easy, would definitely stay again.

Partner

6/10

Pleasant

25 Jun 2025

Sarah

Beautiful property but ran a bit like faulty towers. My friend had no teabags, got teabags and discovered no kettle! Breakfast was very limited and items ran out. Asked for them to be replenished and it never was! The bed was comfy.

Leisure Friends

6/10

Pleasant

22 Jun 2025

Helen

The staff were very friendly and helpful, it was just a shame that they had run out of some essential provisions such as white sugar and coke. The hotel has lots of potential, but is badly in need of some care and attention, the dining area chandeliers had a lot of cobwebs and the paintwork generally could do with touching up.

6/10

Pleasant

22 Jun 2025

phillip

I was’nt expecting much in view of the price being charged . The room was old and outdated . The dining room was dirty . I paid £5 extra for a cooked breakfast but the cook didn’t turn up for a 7 am start . I need to get away early and wasn’t prepared to wait . The cheese and ham for the continental breakfast was similar to cardboard .

Leisure Self

4/10

Poor

19 Jun 2025

Oliver

Hit and miss with what room you get, some much better than others. Most recent stay was the worst to date with an uncomfortable bed etc - makes it hard to give a bad review because staff are great, it’s just very inconsistent with what you get; and the price constantly fluctuates week on week

Business Self

8/10

Excellent

17 Jun 2025

Emma-Jane

Really nice property. Absolutely great location. The staff were

2/10

Poor

15 Jun 2025

Miss

The first room i was given hadnt been used it smelled , mould the bed was so small the bathroom was disgusting.
Wemt to reception no manager on site ! Was given the card machine to get a refund , just to get rid of me because they had a wedding arriving . They had no spare rooms the young man was training and another man dressed in a t shirt was training him . I asled for the manager the tpung man went to get them and came back qnd said there wasmt one mmm why go and look for one . I coupd email them .
Half an hour or so later the young man alled me over theyve had a cancellation but its exclusive room i could go and have a look , then the t shirt man said they had a twin room but that was near qhere our first room was . I said the stairs are too dangerous.
I asked for a fan cos the air con didnt work. We asked to book for dinner but the restaurant was shut becaise its set for a wedding . We went somwwhere else. We booked breakfast for 9am.
When we came down at 9am for brealfast continental was all empty. We jad to clear a table to sit at in the bar area . We waited 10 mins for someone to come out to take our order , the other was taken my Hammad very rude man we asked what was on the menu he didnt understand us . Then michelle came out 10 mins later to tell me i hadnt ordered breakfast amd i hadnt paid , but the toung man from frodsy said we could have a free breakfast for our trouble . Her reply was well the cook isnt cooking because you wasnt down here at 9am but we

Friends_and_family Family

8/10

Excellent

11 Jun 2025

Yan

Just one night business trip. Have stayed before. Good location and parking. Lady at check in was friendly and welcoming. Room confortable. Good bathroom and shower. Hotel feels tired. Needs attention. Check out guy at reception too busy walking about on his phone to cimnunicate with guests. Could be good if service and decor were revamped.

Business

6/10

Pleasant

01 Jun 2025

Beryl

Basic not staffed up adequately particularly at breakfast where everything ran out. No tables set

Partner

6/10

Pleasant

26 May 2025

Edwin

We loved the size of the room.the location was quiet

Leisure Partner

8/10

Excellent

21 May 2025

JOHN

Lovely property. Breakfast wasn’t the best this time.

6/10

Pleasant

19 May 2025

IAN

The hotel is in a lovely area & convenient for my needs. It has become shabby since I was last there. £8 for a pint is ridiculous !

Business_and_leisure Self

4/10

Poor

18 May 2025

ROGER

Menu on first evening was poor. Very little available.
Had to wait 45 minutes for meal once chosen and nobody else in restaurant having a meal.
Breakfast good as we had cooked but poor availability around it. Only fruit was apple.
Couldn’t get hot water in the room. Cold shower and even cold in basin.

Leisure Partner

8/10

Excellent

11 May 2025

Ian

Only stayed one night but the hotel was ok. A little bit tired in places. Staff were very pleasant.

Partner

2/10

Poor

08 May 2025

Rolf

Fawlty Towers

Booked hotel as close to wedding venue on Sat & exterior looked attractive in photos. Good central location in Quorn.

Arrived Fri afternoon, 2 staff in reception. Greeted by an Asian young woman who's first language clearly wasn't English & I had difficulty understanding her. Eventually the English guy chirped in (he'd been on his 'phone the whole time) & we completed check-in.

Interior of main building was \"tired\" with signs of lack of maintenance. Our room was in adjoining newer building, also \"tired\": The front door to the building stuck so a big shove was required to open it. It was like that from Fri to Sun for check out.

The lift from ground floor to first had an \"Out of Order\" sign which was there throughout our stay. Luckily for us no lift required.

The room itself was \"tired\" & was in need of a spruce-up. Mattress was like a marshmallow but amazingly we did manage a reasonable sleep.

Shower pressure was good, with hot water, however hand basin pressure was a dribble - photo shows it on full pressure.

Breakfast and service in the morning is the main reason for 2 stars: Sat I ordered \"full English\" to be served a cold plate with technically a full English, but small hash brown, tiny slice of bacon & who knows what the sausage was. OJ clearly squash & continental ran out.

Sun I ordered scrambled eggs, mushrooms & grilled toms + toast. 30 mins later cold plate with cold food. See photo. Staff said \"that's not right\" but I left. Other guests also complained.

Partner

6/10

Pleasant

06 May 2025

John

Corporate hotel in need of a update

Friendly at réception desk on arrival. However I was told I'd have to pay an extra £ 20 to check in at noon so we could change for a 1 pm wedding.
Overall the hotel is rather sad. Room was large, and bed comfortable, but the decor throughout the hotel needed sprucing up and updating: it looked very corporate 90s with chipping paint, faded and worn carpets. Bathroom had mold around the shower.

Partner

6/10

Pleasant

02 May 2025

Lyn

Pleasant stay

2/10

Poor

17 Apr 2025

Verified traveler

Not a great stay

Rooms are incredibly dated and in need of some urgent work.
Bath tap was damaged, shower head was covered in mold and signs of damp on the ceiling.

Business

4/10

Poor

09 Apr 2025

Sam

This is quite an outdated property which could use a bit of love! On arrival the room was freezing, The shower was cold which made the stay unpleasant. The bed was comfy and the staff polite and friendly enough. The continental breakfast had pretty much run out by 8am and the dining room was so cold the waiter bought our cooked cold breakfast out wearing a coat! Such a shame as overall this place has a lot to offer but I won't be returning any time soon.

Leisure Family

4/10

Poor

30 Mar 2025

Christine

Very tired property which could do with updating. Seems like it’s being run on a shoestring. Continental breakfast was cereal and sliced bread with a toaster. No soap in the bathroom for the shower.

4/10

Poor

24 Mar 2025

Chris

The room itself was clean and the bed was very comfortable. Unfortunately the wardrobe was unusable as there were no door handles to open them. The place seems very much in need of a refurbishment.
When it came to breakfast, extremely disappointing. There was no juice left. The hot water had run out for hot drinks. There were no staff around to ask for refills.
When it came to the hot breakfast option I went into the seating area and was ignored by a waiter 4 times when trying to get his attention. After 10 minutes no one came to take an order so I left disappointed without breakfast. Needless to say, I will not be stopping there again. The hotel, whilst looking picturesque from the outside is understaffed and in desperate need of some TLC.

Leisure Self

4/10

Poor

07 Mar 2025

Daniel

Its a nice old house with potential - problem was the breakfast. They need to clean tables, have clean glasses and cups for tea and coffees. Staff need to be quicker and more attentive, cooked breakfast was poor - over done bacon and old mushrooms. Need to raise their game.

Business Self

4/10

Poor

04 Mar 2025

Michael

No hot water, kettle was broken, service on arrival very poor and miserable looking receptionists.

generally not a pleasant stay

Business Self

6/10

Pleasant

02 Mar 2025

Gary

Wedding stopover

Room was nice and spacious. A few issues sockets did not work for kettle had to stand kettle on floor to reach working socket. Stains down back of desk. Various cobwebs
Mould on shower curtain. Breakfast was nice but cold and dining room was freezing. Bar area was also very cold. Drinks were expensive. No hot water in room Sunday morning. Spring sticking out of mattress

Partner

8/10

Excellent

13 Feb 2025

Pat

Average breakfast. No fruit, no marmalade just jam, fried eggs only, cold coffee

Partner

8/10

Excellent

09 Feb 2025

Steve

Not great, but I would stay again

Lovely large room and comfortable bed with nice bedding. The cost was less than other hotels in the area.
However I don’t think the room had been fully prepared - there was no loo roll, the lights in the corridor outside were turned off (making it difficult to get into the room!) and there was no milk with the tea & coffee tray.
Breakfast was poor so I didn’t have any…
However I would stay again due to great location and reasonable cost.

Partner

6/10

Pleasant

06 Feb 2025

John

Lovely hotel, super service and staff. The beds were really comfy. But the included breakfast was a very poor. Not what we had expected

Partner

8/10

Excellent

26 Jan 2025

Kirsty

The room was spacious, clean and comfortable.
The breakfast was very basic but ok.
Would have been better if proper coffee was available, there was only instant coffee at breakfast.

8/10

Excellent

23 Jan 2025

Roger

Nice location, breakfast was lack lustre.

Business Self