Name: Novotel Leicester
Address: 2 Great Central Street, Leicester, LE1 4JS, GB

8/10

Excellent

14 Jul 2026

Martin

I didn't sleep brilliantly, due to loud banging doors. Thats more the fault of idiots who cant gently close their doors. The best thing about the hotel was the breakfast, although ot should stay open longer than 9.30am.

Self

10/10

Exceptional

09 Jul 2026

Safiya

Me and my 9 year old daughter enjoyed our stay at the hotel,and the staff were really helpful and the breakfast setup was reallt good and had a lot of variety. Will definitely stay in future.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Paul

Excellent as always love staying here

10/10

Exceptional

01 Jul 2026

Paul

Always a great place to stay.

10/10

Exceptional

29 Jun 2026

Harshagauri

Breakfast was good but not much selection for Vegetarian.
I wish they provided parking within the property.
Overall good service

Partner

10/10

Exceptional

27 Jun 2026

Joseph

Staff customer service 10/10

Business

10/10

Exceptional

24 Jun 2026

Titti

Lovely gym facilities
I enjoyed my stay

Self

10/10

Exceptional

22 Jun 2026

Umar

Great location, exceptional hotel & very helpful fantastic staff.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Ann-marie

The room was clean and adequate, the staff were pleasant on arrival. We didn’t have breakfast or go to the bar. We use this hotel for the standard and convenience in Leicester city centre to visit our child who’s studying in Leicester.

Partner

10/10

Exceptional

13 Jun 2026

ILLESH

Room was very clean and staff was very helpful.

Partner

8/10

Excellent

03 Jun 2026

Glory

Novotel Leicester is good enough compared to other Novotel I have stayed in the oast

Self

6/10

Pleasant

03 Jun 2026

Fiona

Reception staff bland and not very welcoming

Self

10/10

Exceptional

03 Jun 2026

Jason

Only stayed one night, but it was a lovely room and the staff were very welcoming and helpful

Self

8/10

Excellent

28 May 2026

Chinedu

I had stayed at this hotel before. This time the beginning off the stay wasnt what I would expect from a 5 star hotel. I asked to move to another room as the one that was given to me had an air conditioning issue. It seemed to me that the staff were unwilling to help adventually I was moved to a better room. Its just unfortunate that the issue i had happened. The breakfast was nice.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Dimple

Great stay at Novotel Leicester. Helpful staff, nice comfortable clean rooms.
Car parking round the corner £10 for overnight.
Would stay again

Partner

10/10

Exceptional

24 May 2026

RAJNEET

Lovely breakfast

10/10

Exceptional

16 May 2026

Jane

Fantastic location. Modern well maintained good sized rooms. Parking was conveniently located within a less than 5 minute walk
Check in, sadly was less than friendly or efficient.

Self

10/10

Exceptional

10 May 2026

Quynh

Still a new hotel- very clean. Breakfast was good. Location is excellent and parking is available too.

The lifts are abit slow as theres 9 floors but as I was on floor 2 i was more than happy to take the stairs to get my steps in.

My kids loves the hotel and the shopping mall is literally opposite the road with every shops you could find.

I would recommend it if you plan to go to Leicester. This is my second visit but definitely better this time round.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Misha

Great reception team so helpful and kind even though we checked in very late. They were quick to provide further amenities for us. Would definitely stay and recommend this hotel again

Family_with_children

8/10

Excellent

06 May 2026

Shellina

Very good stay

Friends

10/10

Exceptional

03 May 2026

Laura

I was lucky my room was ready early, it was clean, spacious and had everything I needed. Every member of staff I encountered were professional and friendly, and the food was delicious.

Self

4/10

Poor

27 Apr 2026

Diptesh

Poor directions and parking information.

No chair or desk in a Novotel room ???

This is basic stuff in any hotel

Partner

10/10

Exceptional

20 Apr 2026

Katherine

Fantastic hotel. Well recommended

10/10

Exceptional

19 Apr 2026

stuart

The rooms are modern and clean, excellent location for shops and restaurants. Rooms always well priced , this is our Third stay. Car park is close by, plenty spaces and no issues.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Sunny

The property was great choice for family of 6. The location is excellent

Friends_and_family Family

8/10

Excellent

02 Apr 2026

sanna

Good

Family_with_children

10/10

Exceptional

31 Mar 2026

Martin

Great location, lovely rooms, clean.

Self

10/10

Exceptional

31 Mar 2026

Marcus

Huge variety at Breakfast in clean and bright surroundings

Family_with_children

10/10

Exceptional

28 Mar 2026

Kevin

Friendly and efficient service checking in and a clean and well maintained building that had everything I needed for a relaxing stay

Self

10/10

Exceptional

23 Mar 2026

Antony

Great hotel, good check in, 2x free drinks, clean room and bathroom.

Popped into the city in the morning for coffee, nowhere was open at 6:45 so popped to the bar and they kindly made me an amazing cappuccino.

Lots of loud supercars running around outside the hotel but we didn't hear them in the end.

Partner

10/10

Exceptional

22 Mar 2026

Paul

The breakfast was pretty, perfect I will prob book Novotel purely on how perfect the breakfast was!

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Kevin

The Check In process was very quick, efficient and professional which is just what I want!
Staff were friendly and helpful and the building was in good condition & clearly is well looked after.
The room itself was spacious, with all the essentials, including a minibar sized fridge that I required, a comfortable bed & good shower.
All in all I was very happy

Self

10/10

Exceptional

20 Mar 2026

Joseph

Brilliant location

Business

10/10

Exceptional

17 Mar 2026

Joseph

Location is brilliant

Business

8/10

Excellent

05 Mar 2026

Sarah

Room was clean and comfortable. My only issue is that there wasn't a desk/workstation with suitable chair where I could work comfortably.

Self

10/10

Exceptional

26 Feb 2026

Martin

Always a nice stay, slept well and a fantastic breakfast. The only negative was the miserable greeting i got from the receptionist at check in.

Self

10/10

Exceptional

24 Feb 2026

Gurdish

Room was nice very friendly staff

10/10

Exceptional

23 Feb 2026

Brian

Had an executive room - excellent! Staff friendly. Breakfast food was very good with a great selection of hot and cold.Nice touch was small bottles of water in the room and replaced each day if used. Close to town centre - 5 min walk. If in Leicester again would certainly use and I’d recommend.

Family

6/10

Pleasant

22 Feb 2026

James

.

Family

10/10

Exceptional

21 Feb 2026

Sharon

Very clean modern. friendly staff easy check in and gorgeous breakfast. Would recommend.

Partner

10/10

Exceptional

18 Feb 2026

Stephen

Excellent value for money. Great room and excellent location for city centre visits. Car parking easy and well priced for centre of town.

Family_with_children

10/10

Exceptional

18 Feb 2026

Roselyne

My kids had a lovely stay in the family room for 4. Clean and comfortable and the breakfast selection was good - lots of options on the fresh fruit, which we all loved! Will definitely stay here again if we find ourselves in Leicester again.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Aga

Lovely family room. Very clean

8/10

Excellent

15 Feb 2026

Anthony

Clean room. Warm and comfortable. Quiet.
Friendly staff.
Only niggle no bottled water in fridge and not enough coffee, sugar sachets.
Worth the stay though

Partner

10/10

Exceptional

14 Feb 2026

Matthew

It was my first time at the novotel leicester and was very impressed with the hygiene of my room and the politeness of the staff. Will definitely be staying there again

Self

10/10

Exceptional

13 Feb 2026

ABDALLAH

Every thing was perfect

8/10

Excellent

07 Feb 2026

Maaz

room is good,staff very friendly

Friends_and_family Family

8/10

Excellent

02 Feb 2026

Mark

Good location for town centre, station, etc. Good, clean and functional rooms. Comfy bed. Hotel has a nice bar for a drink before going out.
Decent selection at breakfast. Only negative - the scrambled egg was truly nasty! I have never tasted egg like it; it tasted like it was made of powder, very unpleasant.
Good hotel, good location - just avoid the scrambled egg!

Leisure Friends

10/10

Exceptional

02 Feb 2026

VB

Clean and comfortable room, right at the city center

Leisure Family_with_children

4/10

Poor

01 Feb 2026

Paul

Obtaining our room key was straight forward, quick and pleasant. The room was impressive, spacious & well appointed with all the sockets in the right places.
The bed was large and comfortable. The hotel is situated within walking distance of bars and restaurants. We showered soon after getting access to the room, there were several hairs in the shower cubicle, which was at odds with the rest of the clean room. The shower water was stone cold for both of us. Also, the shower screen let water by between that and the tray, creating a considerable flood in the shower room, which made the floor dangerously slippery. On going out for the night, my wife reported to the man on reception, he told her that the boiler was playing up, but that it was reset now. Absolutely no hint of an apology was forthcoming however.
My wife had to go back to the room and the maintenance man and an older fella were both immediately attending our room to investigate the issues, so she was there at the time. The maintenance man climbed into the shower, he demonstrated that it was now hot after running it for some time. He turned to my wife and said in a condescending manner that it was now hot and did she 'want to test it?' He told her that the floor was flooded because we had incorrectly directed the shower head at the screen. They left, leaving muddy footprints in the shower. She had to ask for this to be cleaned. Still no apology, & the water was only tepid again in the morning!

Leisure Friends

10/10

Exceptional

31 Jan 2026

James

Rooms were fantastic and very modern.

Business Self

10/10

Exceptional

31 Jan 2026

Sally

Always have a great stay here, bar staff really friendly, nice relaxed atmosphere

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Samuel

Very central and comfortable. Loved the big tv in the room.

Leisure

8/10

Excellent

29 Jan 2026

Brian

car park isnt the easiest to find if your not from the area, staff very friendly and rooms were nice and clean. Not sure on all the mirrored surfaces, takes a while to get used to them and the sliding toilet door not sealing makes privacy limited.

Business

8/10

Excellent

25 Jan 2026

Richard

Nice welcome

10/10

Exceptional

25 Jan 2026

KAREN

Clean modern good sized room, staff were great, breakfast lovely.

Leisure Family

10/10

Exceptional

22 Jan 2026

John

This is a clean, modern hotel which felt like a luxury hotel. Everyone on the staff was kind and professional! This is a great hotel!

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Jane

The hotel is in a good location on the edge of the city centre and is easy to reach by car.

10/10

Exceptional

11 Jan 2026

Sandip

didnt have breakfast

Friends_and_family Friends

10/10

Exceptional

10 Jan 2026

Rupinder

Super clean room, bed comfortable and restaurant area looking a lot more like a 5 star

Business_and_leisure Family

10/10

Exceptional

08 Jan 2026

M

Beautiful hotel with great location and amazing service. Loved our stay here.

8/10

Excellent

04 Jan 2026

Joseph

The hotel is great and have a walkable parking option which makes it great if you have a car. It’s also very close to amenities and shops.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

William

Very clean, great location and great friendly staff.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Wasiu

It was excellent, we enjoyed our stay there.

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Jeong-Yeol

직원 친절함

Business

10/10

Exceptional

23 Dec 2025

Mandeep

All of it

Leisure Family

8/10

Excellent

22 Dec 2025

Andrew

Did the job, clean room, breakfast better than expected

10/10

Exceptional

21 Dec 2025

Abhinav

Lovely staff, clean property.

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Jamie

Clean room very friendly helpful staff, throughout our stay. Very relaxing atmosphere every time we stay here

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Sanjiv

Amazing experience

10/10

Exceptional

12 Dec 2025

Susan

Lovely rooms, staff very friendly.

Leisure Family

10/10

Exceptional

09 Dec 2025

Katelijne

Nice room. Staff very helpful and friendly. Nice breakfast and evening meal.

10/10

Exceptional

06 Dec 2025

Martin

Everything very clean, staff good, decent location!

Leisure Self

10/10

Exceptional

06 Dec 2025

Ellis

Didn’t have Brek

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Shehnaaz

The staff went out of their way to make our stay comfortable, especially the lady at check in. The room was clean, modern and had everything you needed. You won’t be disappointed by breakfast or your your stay!

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Shilpa

What a lovely find. Very comfortable hotel in the middle of town. Lovely big room. Very friendly staff.

Business

4/10

Poor

01 Dec 2025

Allison

- No bottled water in room.
- Fridge in room was empty, so no mini bar.
- A diamond earring was accidentally dropped down the bathroom sink. We were told maintenance doesn't work weekends. Surely the busiest times for a hotel are the weekends. We were told we'd have to wait till Monday, but we were checking out Sunday. My partner took the u-bend apart ourselves. Very unimpressed with the hotel lack of help!
- Came back to the hotel bar at 00:45am for a nightcap. We were doing an early 'end of shift cash-up' so it was card only. We only had cash, we were told we had to pay the exact monies.
- We asked for the night drinks booked to our room (easier than the payment debacle) and we're told they cant do that!? Ridiculous.
- the night bar manager spoke to us aggressively. Her colleague asked \"why you in a bad mood\", she said that it was a previous guest who called her 'dumb' and spoke to her rudely. It was not professional to hear the manager openly talk about another guest like that. I was very unhappy with this terrible behaviour.
- At breakfast the bread loaf had no cloth over it to hold the bread whilst cutting. So, multiple hands all over the bread loafs. Disgusting and very unhygienic.
- On checkout, when asked how our stay was, my partner mentioned we had some issues, and the man behind the desk didnt respond and just turned back to his computer. Totally uninterested.
A 4 star hotel with 2 star staff! This hotel is a massive disappointment and we do not recommend it.

Partner

10/10

Exceptional

30 Nov 2025

Archi

My partner and I always enjoy our stay in

10/10

Exceptional

30 Nov 2025

Punita

The staff were wonderful, as was the room. However, the breakfast selection was

6/10

Pleasant

28 Nov 2025

Lesley

Very convenient but didn’t like the fact there was rubbish lighting in the room and no place to work on a laptop apart from a very precarious coffee table
Considering we all use laptops and devices these days being able to use them other than on your lap should be standard
For this reason I wouldn’t choose this hotel again

Business

6/10

Pleasant

27 Nov 2025

Bhavkaran

Room was really nice staff really nice

Friends_and_family Friends

4/10

Poor

26 Nov 2025

paul

The car park was hard to find when dark even if folloing the postcode provided, poorly signposted. Reception staff were great no complaints, the whole hotel is spotless , very clean indeed. Breakfast is served until 9:30 and I went down to eat at 8:35am. Both of the 2 coffee machines were out of action and being cleaned for the entire 20 minutes i was in the restaurant meaning no coffee or tea available. \"Chefs\" were walking in and out of the restaurant wearing outdoor clothing including hats which surely raises questions over kitchen heigine? There were 2 rashers of bacon left swimming in grease and were not replenished in 20 minutes, pale sausages to the point where you couldnt risk eating them and in 20 minutes no hot food was replenishes. Orange juice was empty meaning the only liquid available was Apple Juice. There were 2 members of staff on duty, one of which kept disappearing and the other one was spending 90% of the tine cleaning both coffee machines. If they needed cleaning surely ckean one at a time so coffee is available? I paid £161 for the room and would question whether it was worth the money in all honesty. Location is amazing, reception and cleaning staff great but the whole experience let down so badly by breakfast and poorly signed parking. Could be great with a little more attention.

Business

10/10

Exceptional

23 Nov 2025

Mark

Comfortable, clean, spacious and quiet

Partner

10/10

Exceptional

23 Nov 2025

fortunate

The rooms were spacious and clean. The staff were welcoming and hospitality was excellent. The food was fresh.

10/10

Exceptional

22 Nov 2025

Martin

Great hotel with a central position. Breakfast was lovely.

Business

10/10

Exceptional

14 Nov 2025

Tom

.

Business

10/10

Exceptional

11 Nov 2025

Lorraine

Reception staff friendly and professional. Hotel superb

Partner

10/10

Exceptional

03 Nov 2025

Jessica

Would stay here again! Had everything we needed

Leisure Partner

10/10

Exceptional

01 Nov 2025

May King

Hotel were extremely clue

10/10

Exceptional

31 Oct 2025

nigel

Quick check in/out . Clean hotel throughout . Rooms still look like new and very quiet .

Business Self

6/10

Pleasant

31 Oct 2025

Zaheera

The room was very nice but would have been helpful if bathroom had a lock. The room service could be more better they didn’t understand English much and one time the lady refused to give glasses as her work time had ended which was quite ridiculous. Otherwise everything else was nice just the room service needs alot of improvement. Thanks

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Shailesh

We found the hotel very clean up to date and staff very helpful

2/10

Poor

28 Oct 2025

Pooja

Rooms were great. Bar and restaurant staff not so great. Understand they have to comply with rules but with children and attending for a funeral. Not very family friendly. Or very understanding. Service should also be with a smile. Was very difficult to see this too. Just need to be more empathetic to the guests. Sad as use to be one of our favourites! prefer the vocco. Reception were great and helpful.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

Kadeeja

Room was great. Gym was good too. Staff was very friendly. Overall stay was great

Leisure Self

10/10

Exceptional

19 Oct 2025

Chantelle

Me and my partner stayed for the weekend and we haven’t got one complaint, the room, hotel and the view was amazing. Everything was so clean and the customer service was outstanding and helpful. They also had a great bar with loads of choices or drinks and a lounge area, it’s a great place to stay and have a relaxing time away. So happy with our stay and will definitely be going back!

Partner

10/10

Exceptional

19 Oct 2025

Joy

The water bottle kept in the room tasted odd.

Leisure Family

10/10

Exceptional

12 Oct 2025

Kim

Recommend this hotel.