The Villare Hotel

United Kingdom , Leicester
LEICESTER, 19 St Nicholas Place
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100 reviews shown

6/10

Pleasant

27 Feb 2026

Richard

Room was quite dated.

Business

2/10

Poor

25 Feb 2026

Jonathan

When we arrived and got to the check in, in the bar area there was no one there for ages. When we got the keys to our room then when we arrived the room was very small and had someone’s lunch still on the window cill. We went back to the bar area to complain about the room and was upgraded to a bigger room.

10/10

Exceptional

15 Feb 2026

Blessed

Not my standard poor cleaning of the room

Friends_and_family Family

4/10

Poor

10 Feb 2026

Alexander

Pictures are not a true representation of the hotel!

Small room - smelt of Weed

Banging from next door - sounded like building work until around 10pm

Business

10/10

Exceptional

31 Jan 2026

Casey

Staff was great and the rooms were nice and clean

2/10

Poor

21 Jan 2026

Christopher

This is never a 4 star hotel! I was really disappointed, Expedia said breakfast was included but they don’t even serve breakfast. Waited 20 minutes in the morning to check out and no one was in reception. Another lady also checked out and said her room smelled of smoke and didn’t feel safe in the hotel. The lady when checking in was really nice and accommodating but the hotel itself was really poor! I think it’s more of a 2 star hotel and I won’t stay there again.

Business Self

4/10

Poor

09 Jan 2026

Phillip Bonney

Walked in to a Freezing Room with Windows Open in the Middle of Winter and a Lack of Sufficient Heating for a Room its Size (Room 15). No Radiators in Room just an Aircon above Entrance. Bedding was suitable for Summer not Winter..............Warmer in an Igloo.

6/10

Pleasant

05 Jan 2026

Shannon

Didn’t have a balcony and yes it was clean but it was freezing

Partner

2/10

Poor

01 Jan 2026

Paul

The room was tired, unclean, freezing cold, light bulbs missing and most of those that were there, were not working. This is a horrible hotel. By far the worst I have ever set foot in. So much so that I refused to stay there as it was not as described or fit for purpose. When I complained and asked for a refund the guy at the reception acknowledge the room was in an unfit state but refused to give me a refund and said I would need to speak to Hotels.com. I left the hotel and checked in at another hotel near by.. Hotels.com I would like my money back please. Everyone who reads this review, you have been warned, do not stay here.

Self

4/10

Poor

07 Dec 2025

GARY

Hotel room was freezing, no point in complaining, they should know if the heating is working and we where only staying for one night and that will be the first and last time we stay. As they say you pay for what you get.

Partner

6/10

Pleasant

07 Dec 2025

Paddy

The staff member was pleasant and helpful, but the room was spartan, the bed broken, the TV mounted on the wall at a jaunty angle, the stairs and hallway dirty and unkept, the outer door broken, and no plug available for the bath, which put a dampner bit of bit of a dampner on things

Partner

6/10

Pleasant

28 Nov 2025

gavin

Room was large in size
Socket for lights was hanging off
Behind bed was dusty and dirty

Business

10/10

Exceptional

26 Nov 2025

Mark

Everything was perfect. 3 years on the trot of coming back.

Business

2/10

Poor

19 Nov 2025

Jim

I paid extra for an upgraded room with a large bath - but I couldn’t use that bath because there was no plug and, despite several requests from me and promises from them, they were unable to provide one. Also, the TV remote was missing, the curtains didn’t properly close, and my colleague’s door didn’t close properly. I’m never coming back, ever.

Business

8/10

Excellent

20 Oct 2025

Michael

Good

Business

2/10

Poor

05 Oct 2025

Rob

Dirty half way house

Business

6/10

Pleasant

17 Sep 2025

Laetitia

Won’t recommend

Would not recommend this place
That’s the second time I stayed just because it was a convenient location for me but the service is so bad and the rooms are so badly isolated

Business Self

8/10

Excellent

16 Sep 2025

jeannie

The hotel is in the centre of Leicester, very near the shops, the room is nice even though it's a budget room, got the amenities like tea making and beautiful shower.
The hotel is hard to locate, due to there is no frontage, and the one way traffic system, got list a few time, parking is at nearby Highcross car park, it cost £6.00 for 24 hours because of concessions
Over all it's a pleasant stay

Leisure Self

10/10

Exceptional

13 Sep 2025

david

Good room good bath

Good dized room had a small fridge and air conditioned gokd bathroom and loveky bath shower

Friends_and_family Friends

10/10

Exceptional

12 Sep 2025

Karla

Location is convenient. Close to dining, shopping and entertainment. No transportation needed to get around. Friendly staff. Affordable. Rooms had everything we needed and was clean.

Leisure Family

8/10

Excellent

10 Sep 2025

Emma

The hotel was in good proximity of where I needed to be, the staff were friendly and accommodating and the room was large, clean and comfortable .

6/10

Pleasant

02 Sep 2025

Paul

Place is ok nice upstairs balcony, staff are friendly.

Really hit and miss who the clientele are, don’t stay when Brew Beat festival is on (last weekend in August) unless you want 48 hours of endless bass even earplugs didn’t stop the thud.

Hotel was nice once but seen better days,

8/10

Excellent

02 Sep 2025

Jak

Few things damaged and our key didn’t work

Partner

2/10

Poor

23 Jun 2025

Verified traveler

Dump

Arrived at what looked like taxi rank but no apparently the hotel was above this. Walked into the entrance just off the street and was hit with the smell of cannabis. Got in the lift, which also smelt of cannabis, to go upto the reception which was in the third floor. Checked in and went to find our room. We got to our floor and the smell of cannabis was even stronger. Got in the room and knew immediately we were not staying here. The bed was a black velvet material, covered in questionable stains and dirt. The bed sheets were stained with orange makeup stains. The bathroom had mould all in the shower and the ceiling. Off cuts of carpet being used as rugs which looked as though they had never seen a hoover or a clean. The ‘roof terrace’ is a balcony on the same level as reception overlooking the taxi rank out the front and a Wetherspoons surround by junkies and homeless people.
You can also see into the rooms on the 3rd floor from the ‘roof terrace’ where a man was sat smoking cannabis.
Without a second thought we got our bags and left and walked 15 minutes away to the nearest Premier Inn.

Business

2/10

Poor

13 Jun 2025

Ismail

I want really happy with the quality of the mattress and overall cleanliness of the hotel. The wall was peeling off around sockets. Didn't even want to use the shower because there was so much dirt around where the water goes and it's covered by a water mat inside the shower. Overall i wouldn't say if was worth the money i had spent

Partner

4/10

Poor

31 May 2025

Zia

It was alright but one thing that made me feel incredibly unsafe and uncomfortable was the fact that our door was left open during the time we were out by room service. Apparently they had forgotten something so they went upstairs to collect it. Me and my friend arrived after going out and about to notice the door wide open. We noticed some cleaning supplies so we assumed that room service would return. We waited about 30 minutes. Still no sign of anyone. Later that day I made a complaint as it was incredibly reckless. The manager had apologized and explained why it happened but didn't treat it as a serious issue. Probably won't book here again :/

Business Partner

2/10

Poor

24 May 2025

Danny

Ok if staying for a night out. Not for business

Friendly staff. But hotels seen better days. Very tired. Was hairs in the bed. But noisy hotel right in the city. Room over looks a pub. Other guest playing music till 2am. Then the pub below had the kegs changed at 5am for around an hour. No breakfast

Business

4/10

Poor

16 May 2025

Verified traveler

Not worth the stay.

Small blood stains on the pillow and the floor was not swept at all - was plenty evidence of hair from the previous guest. Entrance door could easily be left open and since there was no reception from 10pm that allowed individuals from outside to make it inside the hotel premises. That led to one occasion unfortunately homeless people sleeping inside the entrance of the property by the lift. On top of that one night I had the wonderful experience of a drunk person knocking on my door and trying to enter at 2am in the morning.

Business

8/10

Excellent

08 Apr 2025

Verified traveler

The hotel doesn’t order breakfast at the hotel but at a coffee place next door
Don’t book it at the hotel as you will overpay

Business

4/10

Poor

19 Mar 2025

Sarah

We received a phone call from this property when we were enroute asking when we would be checking in. Never had this before and thought it to be quite pushy as there are no times set out on the listing as to when you have to check in by. It was only an hour after check in time.
Also the room had a musty smell, possibly due to poor ventilation in the bathroom. The side tables in the bedroom looked like they hadn’t been dusted in months and some of the bedding was dirty.
The bed was however comfortable, shower hot and tv worked so not completely awful. Maybe just a couple of things to improve on.

Leisure Family

8/10

Excellent

17 Mar 2025

frazer

would recommend and stay again

stayed for one night. hotel easy to find and parking is reduced. when checking in very welcoming. cleanliness was good but used normal cleaner on glass and stainless steel leaving streaks. would stay again

Partner

10/10

Exceptional

11 Mar 2025

Keitha Hayes

Location location

Lovely run, great location, excellent facilities. Shower is fantastic.

Partner

6/10

Pleasant

02 Mar 2025

Owen

Needs some maintenance ...

The hotel staff were lovely, check in very quick, and a good central location. The hotel itself is old however.

The first room I had the a/c didn't work and there was a small and noisy blower heater on the bedside table, and a half full bottle of coke that had leaded in the fridge. The safe was also broken.

Moved to a different executive room, the a/c was temperamental and refused to turn on two different days the bedhead fabric was torn, glue spilled on the large writing table top and chair, the safe was broken (apparently they are in all rooms).

The glass recycle garbage truck parks directly opposite the window at 05.40am to collect the bottles from the pub, making enough noise to wake the dead.

Self

6/10

Pleasant

22 Feb 2025

lang

Very good location with economical parking option. Room is in good size and looks nice at first sight, however, when walking around the room, the floor is sounds, the fan in bathroom is sounds. And room clean service looks like not available every day, during 4 night stay my room only been treated twice.
Been visited Leicester many times, this one is most central ever but hope it improves.

Business Self

10/10

Exceptional

26 Jan 2025

Carl

Was lovely all will say is the rooms are not soundproof as i kept hearing shouting at ine point and then when first checked in i could hear persons phone call word for word

10/10

Exceptional

15 Jan 2025

Good

8/10

Excellent

29 Dec 2024

Janet

The building

Leisure Family

2/10

Poor

10 Dec 2024

Verified traveler

Great location but small rooms with single glass windows means there is no way to get a good night sleep

Partner

4/10

Poor

02 Dec 2024

Tony

1st Impressions. Arrival and checkin were fine, the room was on the top floor adjacent to the reception (meaning all guests walked past this room).
When 1st stepping into the room it was really hot, the heating had been left on maximum, it took some time to reduce this. The coffee cups in the room were stained snd clearly had not been cleaned, as a result I didn’t trust the overall cleaning of the room. I did report this, the cups were replaced, it just didn’t feel clean. If you can’t get the basics right….
The bedding cover was quite thin and didn’t offer any comfort,
We overlooked the street and had noise from traffic, people in the street and sirens for what seemed like most of the night.

Booked the hotel based on location, and it is very close to the City Centre, but I wouldn’t book again.

6/10

Pleasant

29 Nov 2024

Mark

You wanted to know!

I was impressed by the room but the unfinished salad in the wardrobe by presumable the last guest shouws that the cleaners let the hotel down. Also the toilet wad not clean.
I have a photo of the salad but it wont let me upload.

Business

2/10

Poor

25 Oct 2024

Verified traveler

Terrible.

The room was very spacious but had lost of damage done to it. There were stains on the wall and the paintwork not done correctly. There was sains on the glass table. There was also one plug socket that was
not painted around and could see the electrics. Also the flusher for
the toilet was smashed. There was marks on the Bathroom Mirror and
grime around the Shower. The Kettle had a build up of limescale within it. The bed was poorly made as there were multiple creases on one side of the bed as if someone just stopped laying in it.
My stay there was for business and there was a power cut in the room making me miss multiple important meetings. I raised this with the dtaff and they got back to me 7 hours later. The power cut lasted 4
hours. I tried to get the attention of someone at the front desk and
no one was there. Not the first time as on check in there was no one
at the front desk and left me waiting for 30 minuets. I get people can be busy but none of the other staff recognised that I was standing
there. In addition to this they had no black pens to do a sign in
signature.
I had the do not disturb sign on the door as I was working. This was
ignored by staff and they started banging on the door and trying to
force an entry. There was no need to have a forced entry to my room as there were no questions of wellbeing. Upon opening the door this was when they apologised for the power cut.

Business

2/10

Poor

16 Oct 2024

Dale

Absolutely terrible

This hotel is nothing like as described
Had to get into a dirty lift to get to reception
No one there to check in
Had to call a mobile number to check in
The reception and corridors were dirty
Random people just mulling around the hotel
And I didn’t even go back to sleep there
So £125 wasted
And I booked into another hotel

AVOID at all costs

Self

4/10

Poor

12 Oct 2024

Farida

It was not 4 star property at all .

Business_and_leisure Family

2/10

Poor

11 Oct 2024

Natalie

Terrible!

This hotel is definitely not a 4 star! it is nothing like the pictures. It is run down, unclean and tatty. We asked for a refund and left immediately.

Business

6/10

Pleasant

03 Oct 2024

Ellie

It is ok.

Business

4/10

Poor

29 Sep 2024

Samuel

Poor beyond belief

Worst stay so far, the room was filthy with doffdremt strands of hair littered across tbe floor and bedding. Upon initially accessing the room, it had a strong stench of smoke. My room was also accessed in my absence amd it was not for room service. I checked in, had a look at the room. Went to get my partner and bags. The \"do not disturb\" sign was on the floor. Baring in mind i left it on the handle in the inside of the room, why was it outside on the floor? Staff could not explain this. Overall felt unkept and unsafe. We had to book another hotel for the nigt.

Partner

8/10

Excellent

17 Aug 2024

Thomas

Leisure Partner

2/10

Poor

03 Aug 2024

Verified traveler

Not good accommodation

A/con wouldn’t work and on further looking, the filter was disgusting! Room was very small

Friends_and_family Friends

2/10

Poor

11 Jul 2024

Christine

Wouldn’t recommend

Worst hotel I have ever stayed in…walls like paper and floor boards no words!! No sleep because of hearing everything a couple was doing in the next room!!!

Business

2/10

Poor

01 Jun 2024

Verified traveler

Don’t even

Booked the “deluxe suite”

Upon arrival there was a vile smell in the room, the rug was damp and the shower was leaking

When we woke up the next day we discovered the bed had collapsed beneath us, there was a dead pigeon hanging from the window and the rug was soaked in piss

Please avoid at all costs. The price is too good for a reason

Partner

10/10

Exceptional

29 May 2024

Gavin

Loved this hotel, will return

Absolutely loved my stay here, bed was extremely comfortable, felt like home from home. The car park was literally around the corner, great to see the price for £6 over night cheapest in the whole city by far with 24 hour access.

Business

2/10

Poor

22 Apr 2024

Alan

Death Moth in my bed on arrival along with some long hairs. Tv did not work. Bit of a dump hole to be honest.

Business

4/10

Poor

22 Apr 2024

Daniel

Basic

Very basic hotel. Only one way in: via a lift. Stairs back out.

Lots of commotion and police were in the hotel on the night of my stay.

Self

8/10

Excellent

30 Mar 2024

Tim

Staff were lovely, the room was very nice although the \"soundproofing\" wasn't very soundproof.
I would certainly stay again 👍

Leisure Partner

6/10

Pleasant

17 Mar 2024

Ricci

Positive experience despite criticism

If all you need is a bed after a night on the lash like us then this place is great and I would stay again. If you're looking for a nice hotel for a romantic getaway then it's not.

Positives - Hotel staff friendly and helpful. Great location for city access. Discount on public parking fee. Comfy bed. Good shower. Mini fridge in room.

Negatives - Strong smell of cannabis in and around the hotel. Not sure if some of the rooms are residential instead of hotel rooms. Our room looked a bit worn. Could do with freshening with paint, new curtains etc. General cleanliness was OK, however room could do with a deep clean. Under the bed was dirty. Toilet wasn't the cleanest. Window nets were starting to go mouldy. No tea or coffee facilities in room.

Partner

8/10

Excellent

17 Mar 2024

paul

Exactly what I expected for the price.

Paid 75 pound for a Saturday night stay, and was interested to see what we got with all the mixed reviews.
We had the economy room with queen bed, it was at the front 2nd floor just above the taxi rank. The space was tight but had smaller, the bed and shower were both wonderful, only thing missing was tea and coffee in the room. The roof top bar was quite something too.
I decided to have a deeper look at things because of the mixed reviews, yes I found some dust, a little mould and we had a brown burn on a towel, but we only found it because I went looking for it. I would never have noticed it otherwise, I have stayed in much worse hotels.
Seriously if you want 5* book a Radisson or something, and get real, this hotel was great for the price.
The best thing about this hotel is it's position bang in the centre and the 6 pound 24 hour parking in the high cross car park shouldn't be overlooked either, bargain!
It has a wetherspoons seconds away for breakfast too. We expected to have noise due to the taxi rank and it being Saturday night, but we honestly didn't hear anything and the wife is a very light sleeper.

If you want to be right in the centre of town this hotels location for the bars is as good as any, it's probably more 3 star than 5, and if you take 6 pound parking in central Leicester in to account, this price probably can't be beat.
If you want 5 star sorry your going to have to pay more somewhere else for that.

Partner

4/10

Poor

10 Mar 2024

Adam

Taxi rank right below the hotel with loud noise until the early hours. Night club/bar next door again with loud noise until the early hours.

Partner

6/10

Pleasant

01 Mar 2024

Roselyn

We had a room at the back which was very quiet but I believe the ones at the front you can hear noise from the road.
The manager was extremely accommodating.

Business_and_leisure Partner

8/10

Excellent

18 Feb 2024

Tracy

Clean and central hotel

Great central location in Leicester. Clean and modren hotel. Only negative was the pillows were very uncomfortable. We would stay again (just take our own pillows)

10/10

Exceptional

09 Feb 2024

JAMES

I had a very good experience at this hotel. It was a beautiful room and I didn't experience any of the negative stuff someone else has written - someone out there is being a bit of a ***** to post all that nonsense! The hotel was clean, the room was perfect, the staff were really helpful and I will definitely be staying here again.

Business_and_leisure Self

2/10

Poor

29 Jan 2024

Carla

The hotel room was dirty and full of mould. I paid for an executive room, the only thing different was it was slightly bigger than the standard, which my daughter stayed in.

Instructions were unclear for car park and was instructed different instructions by three different members of staff, which resulted in us paying £24 for parking for one night, rather than the £6 stated.

On arrival to Leicester we got a little confused whether we should drive down the road which states ‘just for lorries’. I called the number for hotel. It doesn’t work.

No one was available at desk on arrival.

£85 for a night in an unclean room that had nearly a full beard from the last guests face in the sink. Mould on windows and in bathroom. Among other things, there was no hair straighteners as stated, plug sockets didn’t work, no soap left in shower, half a toilet paper for us.

The good points! The tv worked so did Netflix.
Would not recommend!.

Business Partner

2/10

Poor

20 Jan 2024

John

Property not 4 star, false advertising

Leisure Partner

2/10

Poor

18 Jan 2024

Verified traveler

Keep looking

Sorry, tired and smelly, takes a lot for me to complain normally I just get on with it, but this place is a joke. Reception is on the top floor, the lift takes on average 5 minutes to take you from the ground floor to level 3…. Then you have to wait an age for it to come back once you’re checked in. My room was supposed to be deluxe, it had no working heating, it absolutely stank, it was a mixture of drain and chucking paint at some battered old mouldy walls, the flooring was mucky, the shower head looked like it hadn’t been cleaned since ww2 and it did make me wonder if I would survive the ordeal. You should never feel muckier coming out of a shower than when you first went in it. One good point was the TV, someone who had previously been subject to that room left their Netflix logged in… cheers. They have tried to make an effort with redecorating but you shouldn’t roll a turd in glitter.

Business

6/10

Pleasant

08 Jan 2024

Tracey

Great location, but tired and in need of updates.

The hotel is in a great location for access to everything related to King Richard III. However, reception was unattended at 1pm and multiple phone calls were not answered. Our room, which had a balcony and city view, was tired and in need of several Basic repairs. I would not recommend it to those who are expecting luxury accommodation - as described on their website.

Partner

2/10

Poor

19 Dec 2023

Anisa

Not happy with this hotel we did not stay due to giving us a room that stank and not the room we booked online so they quickly upgraded us just to have the same issue we didnt end up staying in this hotel now they are refusing a refund after not staying or using the facilities poor hotel would not recommend

Business Partner

10/10

Exceptional

26 Nov 2023

Matthew

It was great i loved it

Leisure Self

10/10

Exceptional

20 Nov 2023

Tom

Perfect location for a city centre weekend away

Great city centre location hotel, clean, quaint, friendly staff, other than a blown bulb on arrival to room we couldn't fault it, perfect for a one night or weekend stay in Leicester

Partner

2/10

Poor

08 Nov 2023

sheree

Avoid this Hotel!!!

Mouldy stained pillows, the room was was not clean and the drain in the bathroom was blocked. Mouldy stained pillows is just not acceptable!!!!!!!!

Contacted the hotel to share my experience and after ignoring me for few weeks , they told me there is nothing they can do about it.

Business Self

6/10

Pleasant

05 Nov 2023

David

The websites describe this as a four star hotel and I can't see how that is. There are some terrible reviews that we only saw after we'd booked but we actually had a very pleasant time there, over two nights. Good location.
Good big bed too, slept well, not much noise even with the lift right next door to us. We were at the back, with a view of a bare brick wall, away from the weekend post-pub stuff out front. Weird square cushions instead of pillows.
There were two safes in the room, neither of which worked, a fridge that worked well but had nothing in it, and a kettle but no coffee sachets supplied.
Lots of storage space that we didn't really need and the room was spacious, with a good big bathroom off. Good shower.
It was average. Next time, we'll find somewhere above average, that's better value for the money.

Leisure Partner

2/10

Poor

03 Nov 2023

KATHRYNE

Never stop here again

Booked a deluxe room with king bed and city view with balcony but was given room on second floor looking out at a Wetherspoons pub when I showed the reception the pictures on hotels.com of the room I had booked the reception said I don’t allocate the rooms tea and coffee was pathetic so had to go to reception to ask for them went to wash and sink was blocked off to reception again and the receptionist said she would sort it out which she did personally as she was the only staff member on duty

Partner

6/10

Pleasant

01 Nov 2023

Iris

Loved the room, however the fragrance in the ac was a tad strong. Noisy pub across the street into the wee hours was not ideal but great location for central Leicester.

Leisure Partner

8/10

Excellent

22 Oct 2023

Kate

There was no blind in the bathroom in room 14 which meant you could clearly be viewed in the shower from another overlooking room. Room.was too warm and air conditioning comtroller wouldnt work.

Leisure Self

4/10

Poor

19 Oct 2023

Verified traveler

Disappointed

Second trip here. This time I chose a smaller room. Pictures showed a kettle but none in the room. Spoke to staff but they couldn't accommodate at all I asked to speak to a manager which she said she would pass on but nothing came from that.
Other issue's were the bed was made but inside out (so was pillow) and a strong smell of cigarette smoke in the bathroom. Not sure where it was coming from as no window. Overall disappointed with lack of interest by the management and although they have nos cganged the eordjng tk show no tea/coffee in that room, the photo still shows it which is therefore misleading and untrue

Self

10/10

Exceptional

13 Oct 2023

CLAIRE

well worth the money, very good service

Very good location for city centre
Staff extremely helpful
Room was a good size with comfy bed
Decor is a little tired but that is not a complaint, it did not affect our stay at all
facilties were good

Partner

10/10

Exceptional

13 Oct 2023

Chelsey-marie

Absolutely amazing room really pleased and loved the little jouned seating area

Partner

4/10

Poor

29 Sep 2023

Verified traveler

Not good

Stayed only 1 night. Bearing in mind that I booked a Deluxe room… The room was dirty, bathroom unwashed. Dust and staines everywhere in the room on carpet, walls, light switches, desk, side tables. I moved the side table to reach the plugs on the wall… well I wish I didn’t! So dirty. The coffee tray was filthy.
The hair dryer was lethal! dirty and visibly broken and making an awful noise when I tried to turn it on. I obviously turned it off straight away. I felt like it was going to blow in my face.
Not a great experience. Would not recommend and certainly will not return!

Business Self

2/10

Poor

24 Sep 2023

Verified traveler

Booked a room with a king bed, on arrival it was a room with a double bed went to reception and was told I could have a refund.
There was no time to book a other hotel. We ended up staying. Room was dusty, lights bulbs needed replacing. This hotel is not worth the price. Won't be staying there again.

6/10

Pleasant

22 Sep 2023

Antoine

Needs updating

Leisure Self

8/10

Excellent

14 Sep 2023

Nicholas

Had a great one night stay for an early morning graduation ceremony. Perfectly placed and a good price.

Leisure Family

8/10

Excellent

12 Sep 2023

Kingsley

Excellent customer service

10/10

Exceptional

10 Sep 2023

Nicola

Excellent location. Good communication before stay. Great views.

Leisure Partner

6/10

Pleasant

09 Sep 2023

laurence

Disappointing stay.

Air conditioning did not work in first room which was changed without complaint. Not much better in second room.
TV volume locked at a very low level and could not be adjusted..
No toilet roll holder and half of the flushing button missing.
Staff were very friendly and helpful but overall a very disappointinh stay.

Partner

8/10

Excellent

30 Aug 2023

Michael

Nice spacious rooms. Distinctive smell in corridors

Business Self

8/10

Excellent

29 Aug 2023

Adele

The girls on reception were excellent when changing our room due to the air conditioning leaking, very kind and quick to act! The room itself was clean and cosy, with a nice size shower.

Leisure Partner

6/10

Pleasant

20 Aug 2023

Jack

This would be a 5 star review if there wasn’t a couple shouting all night long in the hotel . Yes you can do much about it but it ruined my experience . From around 7 o’clock in the evening to 4am , I think next time they should check up on customers to see if they are okay in the future . Other than that, it’s been a really good stay.

8/10

Excellent

17 Aug 2023

Robert

Very good for the price, just in need of a little maintenance in areas

Business_and_leisure Partner

8/10

Excellent

12 Jul 2023

Verified traveler

Lovely decor, very calm feel, the colours and accessories used were a brilliant choice.
It was great having a balcony to use with fresh air. Comfortable bed, chair and room overall.
Location of room was slightly noisy as floor outside was very loud when anyone walked past.

Self

8/10

Excellent

22 Jun 2023

Clive A

Very comfy and practical

Partner

2/10

Poor

30 May 2023

Andrew

Poor

Paper thin walls and right next to a night club and the roof top bar is a late night one so you get no sleep whatsoever. I had very upset engineers staying here

Business

10/10

Exceptional

03 May 2023

Chinoye linda

Everything

Business_and_leisure Self

2/10

Poor

28 Apr 2023

Craig

Water dripping through corridor ceiling, smell throughout hotel, stained towels and bed sheets in room

Business Self

8/10

Excellent

15 Mar 2023

Clive

Very comfy and clean

10/10

Exceptional

15 Mar 2023

Tracy

Comfortable visit

Pleasent check in on arrival,
Spacious room.. Heating lovely and warm!
Large bath/shower..
Great location Close to all amenities.. Great coffee/food next to it
Overall really great stay!
House keeping can't do enough for you!

Self

8/10

Excellent

10 Feb 2023

Verified traveler

Welcoming

Very cute and polite day time receptionist who was very helpful and have a positive experience on my stay

Self

2/10

Poor

26 Jan 2023

Verified traveler

Do not recommend.

Honestly I wasn't expecting much for the price, but I was expecting some comforts. Cold water only in the shower and the sink. The shower barely had room to turn around in. Bedding was very scratchy and made it difficult to have a good nights sleep. Very poor telephone mannerisms when contacted beforehand.
Would not recommend at all.

Self

2/10

Poor

08 Jan 2023

Verified traveler

Do not go to this hotel!

Didn’t even stay in the room requested a refund back as the room was horrible ! Dirt all over the bed ! Dust everywhere you touched ! & it smelt really bad in the room

Partner

4/10

Poor

31 Dec 2022

Verified traveler

Awful stay

There was poo on the sheets when we got there, it was freezing the whole time, when we walked in it smelt like weed and we were unable to sleep due to the fire alarm going off several times throughout the night. Very bad stay, wouldn’t go again

Partner

8/10

Excellent

26 Dec 2022

Anne

The room(s) was fantastic! Very clean and comfortable.
It would help if staff knew exactly how to best manage parking in the high cross rooftop parking so as to explain well when asked. Also, the basin in the bathroom would not drain away well at all.

Leisure Family

2/10

Poor

17 Dec 2022

Zoe

Not what you think.

Photos are outdated. Rooms are dated, tired and unclean. Hotel is above a club, next to a taxi rank. If the club doesn’t keep you awake the road sweepers will. Reminded me slightly of a hotel that would be paid for by the hour… improvements needed and I wouldn’t return

10/10

Exceptional

14 Dec 2022

Carol

Great

Leisure Self