Name: Croft Hotel
Address: 3 Stanley Road, Leicester, GB

4/10

Poor

31 Jul 2026

Marie

Overall the room was pretty clean however there were no hot water or heating in the room, I did complain about this but nothing was done.
Plenty of parking available.

10/10

Exceptional

06 May 2026

Ruth

The Croft Hotel is in a very quiet location but a short bus journey or drive from the city centre and ideally located for the De Montfort Hall. Our room was spacious, with good natural light by day and electric lighting by night. It was a large room which was very clean and comfortable with ample storage for belongings and plenty of power sockets and windows that you can open! Our bed was extremely clean and comfortable and the shower was easy to regulate. The hotel has a bar and a TV room. The staff were as friendly and helpful as they could possibly have been, making sure that we were comfortable and giving advice as needed. It was a great place to stay and I'd not hesitate to return there should I ever return to Leicester. I do have one suggestion for the owner and that is to consider replacing the curtains in the ground floor room we stayed in. Currently, the curtains don't quite cover the windows, which didn't bother us but might be a problem for future guests.

Partner

8/10

Excellent

07 Dec 2025

Philip

Stunning building with deep pile carpets in reception. Well lit, warm, friendly, clean & cosy.

Self

4/10

Poor

24 Aug 2025

Fayaz

Not so good, place needs updating tv didn’t work also towels were dirty etc

Friends_and_family Friends

2/10

Poor

21 Jul 2025

Gavin

The curtains were falling down. There were stains on the stair carpets. Hotel smelt of cigarette smoke and weed.

Looked as if it is being used as a halfway house for the druggies and homeless.

I WOULD NOT stay here or recommend it.
Called Expedia asking for a refund as i felt unsafe. They say they called the hotel, i was stood by the phone. It did NOT ring. I believe they lied and now refuse my refund.

This place should not be on their web page for the safety of their customers.

Leisure Self

4/10

Poor

18 May 2024

Kevin

Never stay here again would rather sleep in the park across the road before i stay here again.

Leisure Partner

2/10

Poor

01 Apr 2024

Michael

This property had no heat (40F outside) and was extremely cold. Mildew in shower and mold on ceiling and window frames. Loose carpeting tripped wife at top of stairs. Staff failed to explain that the heat wasn’t working. Also, room not as described. Supposed to be two bedrooms with three beds but was one tiny room with two beds. Was not offered compensation and wanted to charge more for additional space.

Leisure Family

8/10

Excellent

17 Mar 2024

Jodi

Leicester visit

Hotel is being renovated at moment so rooms are basic but was in right location to visit o2 academy .
Check in guy was lovely, car park aswell so suited our needs for one night.

Friends_and_family Friends

2/10

Poor

04 Feb 2024

Jesse

The room was filthy the bed was old and worn the mattress was all wavey from being old the loo roll holder was hanging iff the wall the shower door handle was hanging off. The extractor fan wa filthy the ekectric heater was broken the mirror in the room was broken there where hokes in the wall behind the door wall paper torn and had parts missing... no hot water and the sink was blocked... avoid at all costs

Leisure

2/10

Poor

21 Jan 2024

Ryan

Awful

Terrible. We arrived and room was freezing, staff said they would make sure it was warm when we came back. Still hasn’t been touched at 01:30. Came with a small heater had to sleep with clothes on. Big damp patch on ceiling, bathroom cold and damp with radiator hanging off.

Friends_and_family Friends

4/10

Poor

03 Dec 2023

Michelle

The room was ok, nice and warm very basic. But it was a cheap stsy. Only one glass, and not much milk for tea and coffee.
Bed comfortable. The stairwell going up to the room was hard work. No lift.
Ok for a night. I would not stay again.

Partner

4/10

Poor

28 Nov 2023

L

I arrived and had to go back to reception for toilet paper because none was in my room.
I could barely get in to the shower as the doors only opened to about 50cm and we're far too narrow for anyone to fit in.
Wish I hadn't as once I was in there was no hot water - it worked in the sink.
The staff were helpful but overall it was not good

Business Self

6/10

Pleasant

28 Oct 2023

Verified traveler

Service was good, the hotel is in the process of being worked on, the tiles and floor weren’t fixed or flat the door wouldn’t close properly and there were lights that didn’t work hopefully they get this all fixed soon

Friends_and_family Family

6/10

Pleasant

23 Oct 2023

colin

It is somewhere to sleep

No heating, water off when arrived, the wardrobe was 4pieces of chipboard with a rail, mould in bathroom plus floor tiles missing old bar of soap on the floor by sink,
Draws not sure if I touched them they would stay standing, waking up cold was no fun, there was washing drying on landing

4/10

Poor

08 Sep 2023

Anthony

Not to be recommended

It seems this hotel has been claiming the \"sorry we're renovating\" story for 3 years now and that doesn't ring true to me. Whilst my room was clean it needs complete refurbishment with missing floor tiles in the bathroom, missing drawer in desk and for goodness sake, anaglypta on the walls! Worst was the mattress which gave no support so I had a dreadful nights rest.

Business

8/10

Excellent

20 Jul 2023

Annie

A lovely, warm welcome from Vijay... A beautiful Victorian guest house, under renovation (this did not interupt my stay). The room was clean, very comfortable bed, furniture was purposeful, excellent hot shower. Breakfast is not offered at the time of writing this review.

One minor glitch with an over powering and nauseating smell of cigarettes in the bathroom.... Staff were very keen to rectify with air freshner, but despite keeping the window open all day and night, the smell didn't disappear - No fault of the staff at all.

I had a very good night's sleep... I would visit again... I recommend a visit to the museum and sampling the range of culinary delights in the London Road restaurants..... 😀 😋

Leisure Self

4/10

Poor

05 Jul 2023

Stephen

The property lacks some cleaning and I didn't sleep well at all

Leisure Partner

2/10

Poor

27 Jun 2023

Sarah

The building in general is need of some serious renovations and upgrade. First of all rooms are pretty inaccessible to people with disabilities and the stairs themselves have loose carpet. The rooms stink of smoke, are unclean and lack basic facilities such as a shower head placed at head height. We just couldn't stay at this hotel and demanded a refund which I was glad that the staff helped us with straight away - this was about the only positive from the experience.

Business Family

6/10

Pleasant

30 May 2023

Verified traveler

Basic, not far from centre

To be fair, the condition of the room and state of the hotel is reflected in the price, so that is fair enough.
The only issue I had, was that on two of my three nights, there was a huge amount of noise from other guests, in and out of their rooms, all night, leading to two very poor quality nights, sleep wise.
The hotel is basic, room very much in need of tlc, although shower was working, and was clean.

Self

8/10

Excellent

21 May 2023

Paul

I mainly chose it for its proximity to Leicester University, where I needed to be. Reasonable price, basic but satisfactory, certainly for the one night I stayed.
It's an old building so the plumbing sounds a bit antiquated!

Leisure Self

4/10

Poor

02 Oct 2022

Grace

Bed wasn’t comfy, only had 1 pillow so didn’t get a decent nights sleep. Window was open and it was too far out for me to close. Wardrobe and desk table was broken, cleaning lady came round to the round while I was still in there

Leisure Friends

2/10

Poor

17 Jul 2022

Claire

Very shabby but cheap

The location of the hotel was really good for the university where we were visiting. The room was very dirty and decor very tired and worn with bits of wall hanging off and towel rail was broken. The service was adequate but were disinterested in us when we arrived and when we left.

8/10

Excellent

18 Jun 2022

Godbless

Cool stay!

Business Self

8/10

Excellent

13 Feb 2022

Neil

Good night.

Easy book in, quite peaceful night. Cheep and cheerful. Clean.

6/10

Pleasant

04 Feb 2022

Andy

The location was spot on I needed to be near where I was going the next morning but in the morning at 8:00 the shower only gave out cold water (although there was still hot water in the hand basin tap) Nowhere convenient to put anything down while in or on the bed (no bedside table) The bed was comfortable and the room was if anything too warm

Business Self

8/10

Excellent

26 Jan 2022

Nicholas

Fine for the price.

Being renovated which is desperately required. However, it was clean and beds were comfortable. It was also quiet.
For the price, i was quite happy.

Friends_and_family Family

2/10

Poor

21 Jan 2022

Dan

TERRIBLE - AVOID

AWFUL! The place was a building site, absolutely filthy. Decided to fine us for stopping in their car park because we were not paying guests as we refused to stay the night. AVOID

Advertised free parking then charged us £100!

Business

4/10

Poor

07 Nov 2021

John

Hope the renovations are finished to a good standa

I knew it was being renovated before I got there, so that wasn’t the issue. We had a room on the 2nd floor which was I’d say partially complete. Looked to me like the bathroom was finished, with reasonable fittings, but the workmanship standard was poor. The cleanliness of the room was poor too, even if not finished, I’d expect the room to be clean if guests are staying. The bed sheet was also threadbare.

I hope they get it right, as it’s a beautiful building and finished to to a good standard would be lovely.

Friends_and_family Family

8/10

Excellent

28 Sep 2021

Stuart

The hotel was in the midst of re-decoration and so I'm sure it will look a lot better when it is finished. The stairs and carpet are definitely in need of it. The rooms are basic but functional. Shower and toilet worked fine. There were tea and coffee facilities in the room. Convenient for visiting university. Parking was free, but some spaces have to be vacated by 08:30 as they are then reserved for the dental surgery next door.

Leisure Family

2/10

Poor

27 Sep 2021

Satbeer

Dead flies everywhere
Dirty
Insects on floor
Dirty overall

Partner

2/10

Poor

20 Sep 2021

Leanne

The hotel is under renovation which isn’t in itself a bad thing so there is building debris everywhere. That in itself does not excuse the deplorable condition of the rooms which are filthy. I was in 11 which had dirt piled high on the skirting boards, a smashed window, toothpaste all over the sink, no bin and a mattress that was all springs. I’ve stayed in £4 a night hostels that were more comfortable than this.

Self

2/10

Poor

09 Sep 2021

Inder

Renovation work being carried out. Hotel room was horrible. Did notice the room was disgusting however we had an important phone call and did not complain right away.

We booked knly to have a hotel room for the day time as we had a family gathering in Leicestershire. I asked at reception i want a refund but was refused as have been there for 2 hours already and not reported any concerns.

Hotel manager refused to change room and look at how disgusting the room was.

Business Family

8/10

Excellent

23 Aug 2021

Simon

No frills lodging in a once grander building. More for contractors rather than honeymooners, but this is fairly reflected in the pricing. On site parking, friendly service by owner/occupier, and improvement works in evidence, for what I paid it’s what I expected. Fair sums it up, with scope to enhance.

Business Self

4/10

Poor

08 Aug 2021

chuthita

Noisy during sleeping time till 2am ,
dusty , no air circulation , we got two towels and pillows for 3 guests , we asked , parking spaces was good ,

Friends_and_family Family

2/10

Poor

26 Jul 2021

Verified traveler

Not worth it

Family

8/10

Excellent

31 May 2021

Harpal Singh

Overnight stay

Good stay
Basic hotel with no air con or fan facilities
Breakfast was suspended due to pandemic
Friendly and prompt service

Partner

6/10

Pleasant

18 Sep 2020

Verified traveler

Bed bugs

There were bed bugs.

Business

8/10

Excellent

17 Feb 2020

Lorenzo

Really comfortable, an hotel in british style

I've spent & slept just a night but the organization was nice, I've really appreciated how was comfortable my bedroom, a little bit old but the bed was comfy, the shower aswell. The breakfast was good, the classical english-one.

Self

4/10

Poor

09 Jan 2020

Rosalind

Very basic, needs updating urgently

The hotel urgently needs some renovation and decoration. Some aspects of cleanliness were well under the standard I would expect of even a budget hotel. I have never found a duvet without a cover, or even a sheet under it! The shower curtain was unclean and needed replacing. The basic cleanliness of the bathroom and bedroom was ok apart from the above issues. The hotel is noisy with doors banging however the receptionist had put me in a quieter area. All the staff I met were lovely and very helpful.

Self

8/10

Excellent

13 Oct 2019

Verified traveler

Value for money. Good location. Free wifi, free parking and cooled breakfast included. Good for overnight stay.

Business Self

4/10

Poor

28 Sep 2019

Verified traveler

Interesting building but small old fashioned room. Breakfast was cold as it had been pre-cooked and left. It seemed to be occupied by several guests housed there on a temporary basis. A plus was free car parking and near to a bus route. I would not stay there again.

Friends_and_family Family

2/10

Poor

28 Sep 2019

Matthew

Worst 'hotel' I have ever stayed in.

This is not hotel. It's a doss house. It smells, the carpets are beyond thread bare. The bedding had holes (multiple) in it and I had to run around the creaky shower cubicle to get wet. I had no choice. I had places to be. Avoid at all costs.

8/10

Excellent

27 Aug 2019

Verified traveler

I enjoyed the breakfast and the amenities provided in the property. it was a pleasant stay

Leisure Partner

8/10

Excellent

27 Aug 2019

Verified traveler

I liked the shower it was very warm and relaxing and also there was minimal noise around.

Leisure Partner

2/10

Poor

18 Aug 2019

Verified traveler

Very old and smelly. Shouldn’t be on expedia
Staff not helpful and they messed with our booking.

Leisure Partner

4/10

Poor

07 Aug 2019

M

have experienced far better rooms for less ££

The noise travels between rooms, even tv at a low volume or someone else suing a shower. The bed was very uncomfortable and the shower temperature changes without user input. The room was adequate and acceptably clean, electrics were rather questionable (out-of-date pat tests and sockets held to walls with tape).

Self

6/10

Pleasant

06 Aug 2019

Verified traveler

.i liked the breakfast and the service the room was pretty big and the tele was a decent size.

Leisure Partner

4/10

Poor

25 Jul 2019

Verified traveler

unprofessional lack of knowledge

Staff did not know about booking.

It was very unprofessional

Business

6/10

Pleasant

22 Jul 2019

anna

Nice people faulty hotel

Our stay was a contrast of a nice hotel staff and a faulty hotel (Faulty Towers).While staff was helpful and charming, even changing our room to try helping our problems; there was no drinking water in the rooms or bathrooms. They gave us glasses or bottles of crystal waters to drink from time to time. The hotel was generally filthy and dirty, especially the windows and tills. It was not possible to close or open windows; it was not possible to close the door of the bathroom. There was no reading lamp (when they kindly gave us one, there was no extension cable so the result remained). Breakfast was served in a small room insufficient for the number of guests, and while again staff was nice and helpful, there was no variation or fantasy in breakfast, making it a little boring and in-attractive. Breakfast time was limited from 8 till 9 a.m., too late or too early for many guests and further increasing the jam of people in the small breakfast room. The bedroom was very small for 2 people, in one there was no table at all, in the other one (kindly changed for us) its little size made it unusable as a table (we used computer sitting on the floor). There was just one chair, one cup and saucer for two persons in the room reflecting some lack of attention.

8/10

Excellent

12 May 2019

Yousuf

All ok

Family