Sun Island Kuta

10/10

Exceptional

28 Feb 2026

Jane

Prime location. Walking distance to shops and restaurants which made everything so easy. The pool view rooms were lovely and comfortable. Just note that depending on the room, you may need to use both the elevator and stairs to access it.

Breakfast was good with decent variety.

The reception staff were absolutely amazing and extremely helpful. A few of them went above and beyond assisting our family during airline and bank transfer emergencies. We are so grateful for their support during a stressful time.

Highly recommend staying here!

Family

10/10

Exceptional

03 Feb 2026

Deepak

The clean room and friendly staff stood out the most. Everything felt comfortable and well taken care of.

Leisure Family

10/10

Exceptional

22 Dec 2025

Omer

Good place to stay for a short visit. This was my second stay at Sun Island and i would love to be back soon. Thanks for the service ; specially Deva at reception is awesome guy. Cheers

Leisure Friends

10/10

Exceptional

11 Dec 2025

JOSE

Everything was really great. Staff have great attitude to serve. Nice room, good food.

Leisure Self

8/10

Excellent

27 Oct 2025

Tulay

.

Leisure Family_with_children

8/10

Excellent

20 Aug 2025

Abshir

You can hear the noise from the hallway,the breakfast was ok but can be improved.The bathroom and the room need painting.The staff were great and helpful.

Leisure Self

8/10

Excellent

27 Jun 2025

Vicky

Good breakfast, clean room. We had a pool view room. Was very noisy with kids in pool, very noisy at night due to the dogs barking and people partying close by. It’s close to airport and convenient when catching a flight. Staff were lovely.

Leisure Partner

8/10

Excellent

12 Jun 2025

Ahmed

it is nice, but the room is not silent. The sound of the water 24 hour because the swimming pool has something like a front they make noise 24 hour. It’s coming direct to your room to your bed.

Self

10/10

Exceptional

07 Jun 2025

Justin

The most fantastic stay in Kuta. A great location to two shopping malls walking distance. Restaurants and the beach not far away from the hotel. The room was huge and the balcony was a great bonus. Pool was large and easy access from the room. The staff talked everyday to me with big friendly smiles. The buffet breakfast was delicious, fruits, bacon, omelette, fresh bread etc. Will definitely be staying again next year. Thank you.

Leisure Self

8/10

Excellent

06 Apr 2025

Ralph

Shower not working

Electronic keypad cover fell off.

8/10

Excellent

17 Mar 2025

Timothy G

The property is good value for your money and only 8 mins from the airport!

Leisure Partner

6/10

Pleasant

05 Mar 2025

Tracy

The hotel was nice but run down and in need of some maintenance. At breakfast there were minimal staff working, and it was sometimes difficult to find a clean table. The service in the restaurant was not on par with comparable four star hotels and staff were not well presented. The staff at front desk however were always polite and helpful.

Leisure Family

8/10

Excellent

20 Feb 2025

Anil

It is conveniently located.
Good breakfast

Leisure Partner

4/10

Poor

30 Jan 2025

Gina

The staff were amazing but the property had a very limited menu and it was extremely noisy

Self

10/10

Exceptional

26 Dec 2024

keith

It’s been spot on, no complaints. Nice stay

Self

10/10

Exceptional

22 Nov 2024

Mr Jamie

Close to airport, lots of things around the area nice shopping centres restaurants etc

Leisure Self

8/10

Excellent

13 Nov 2024

Sarah

We only stayed 1 night, so didn't really get a chance to use the facilities, the hotel is good value for the price, the rooms were nicely decorated, spacious and clean, with a large comfy bed and good aircon. The reception staff were very friendly and check in and out was a breeze.The other big plus is that the hotel offers free water stations on every level. Sadly the facilities, especially the pool are looking rather dated. The biggest negative for us was the buffet breakfast, we have stayed here before and remember a very good selection and great quality, unfortunately that wasn't the case this time, there were plenty of options, mainly Asian orientated, no egg station and the quality of the food was very poor, tables werent being cleared or cleaned and food kept running out on the buffet. No one checked our room number, so anyone could just walk in off the street and help themselves, the restaurant staff were disinterested as if they didn't really want to be there, no friendly smiles or warm greeting.

Leisure Partner

8/10

Excellent

07 Nov 2024

TROY Shelby

Great location close to everything......

Business_and_leisure Family

6/10

Pleasant

18 Oct 2024

SHANA L

The property is a little dated. No entertainment. Tiny ants roaming around. No bar.

Leisure Friends

10/10

Exceptional

11 Oct 2024

Amanda

Lovely hotel, quiet, clean and friendly. Good location.

Leisure Friends

2/10

Poor

17 Sep 2024

Steve

Awful breakfast..noisy at night. Loose tiles in the pool...towels stained and grey ..shower in bath tub ..over all very disappointing. Would not recommend.

Leisure Partner

8/10

Excellent

12 Sep 2024

john p

Is in a good location for dinning and shopping friendly helpful staff

10/10

Exceptional

02 Sep 2024

Juan Camilo

All good

Leisure Partner

10/10

Exceptional

27 Jul 2024

Kathryn

Nice place to stay

It’s the second time I have been there, I like the comfort, and will go again

Self

2/10

Poor

13 Jul 2024

Hamdi

There was leak in our bathroom annd the wifi kept disconnecting. But the managers were polite and took care of it for us. However the area was really loud and party buses and people parting around which ultimately leave the hotel.

Leisure Family

10/10

Exceptional

24 Jun 2024

Lyn

The only downside of this hotel is that the pool area is too shaded, you only get sun from 11-1pm to sunbath in

Leisure Friends

10/10

Exceptional

05 May 2024

Gholam Hazarat

Great place to stay, staff are very friendly, rooms kept clean and tidy. Pool was great.

Leisure

8/10

Excellent

19 Feb 2024

Clinton

Great place to stay, staff are very friendly, rooms kept clean and tidy. Pool was great. Only thing i could fault was the food wasnt the best compared to other places.

Leisure

6/10

Pleasant

23 Jan 2024

Dana

Breakfast was dead cold every morning, the last day there was even bugs all over the fruit and nothing being done about it.
I ended up having toast each morning for breakfast which was really disappointing.
Good location and basic rooms

Leisure Self

8/10

Excellent

26 Nov 2023

Mohd Noor Akmal

Nice place, happening nearby to make eateries and shopping places

Business Self

8/10

Excellent

24 Oct 2023

Tanya Faye

Good location close to airport shopping and restaurants. Bathroom could do with upgrade don’t like showers in the bath can be dangerous.

Leisure Partner

2/10

Poor

21 Oct 2023

Vivienne

Horrible. The room was ok BUT OMG the photos on the internet are not what is there . Pool area dirty , old , wood is rotten, no pool bar, lose tiles in the pool , pool not lit like is shows I. Photos. The website photos must be over 10 years old and that’s being kind. The room cleaners hit and miss , tolitrolls and soap was on a rashon . Most days no hand towel. very poor standards. Needs a lot of money spending on it . not impressed . Would not ever recommend this hotel. A poor hotel lucky to be a 2 star , no idea where 4 star came from . very disappointing .

Leisure Partner

6/10

Pleasant

20 Oct 2023

Dale

Stayed in Room 311. Shower head didn’t work properly needs replacing. Changed rooms 2nd night as aircon not working. Was moved to ground floor, noisy room near pool. Bed comfortable and room spacious. Water coolers on every floor a great idea.

Leisure Self

10/10

Exceptional

08 Oct 2023

Kath

Absolutely nothing to complain about, was excellent

8/10

Excellent

07 Oct 2023

Jodi

Lovely staff. Basic rooms, get location if you want to be close to Waterbom

Leisure Family

6/10

Pleasant

09 Aug 2023

Aachal

Great location

Friendly people, but had some issue with management communication to staff. I had booked airport pick up and was confirmed my management, but staff were not told and no one turned to pick me up from the airport.
Hotel is big in a great location, but could do with some maintenance. Lighting in room is very dark and air conditioner need a clean, they were very mouldy and smelly.
For the price and location it was a reasonable stay.

Self

8/10

Excellent

31 Jul 2023

Gregory

Breakfast was very basic, and it was cold quite often.

Leisure Self

6/10

Pleasant

22 Jul 2023

Tuncay

It’s not to bad.

8/10

Excellent

06 Jun 2023

Shannon

We had a lovely stay at Sun Island in Kuta. It was central to all our favourite places. The staff were very helpful. Would highly recommend.

Leisure Partner

10/10

Exceptional

23 Apr 2023

Sandeep

Good rooms and amenities, would definitely recommend other friends

Leisure Partner

6/10

Pleasant

13 Jan 2023

DIANE

Work needed

Hotel itself was ok, not as nice as the pictures make out, needs a bit of TLC. Resort is noisy, streets and beach are dirty. Pestered every 2 steps they do not take NO for an answer, they are obviously struggling to recover after Covid.
Led to believe Bali is hit and miss, some places are outstanding others are like this one

8/10

Excellent

24 Oct 2022

Ajay singh

Was good and staff speak politely. All good.

Leisure Family

8/10

Excellent

23 Oct 2022

Robert

Great Position

Hotel is old and run down and in need of some TLC. Great position though. Staff were helpful.
Understand still coming back from Covid but reception didn't know what 24-hour room service were doing. Horrible WIFI

Friends_and_family Friends

4/10

Poor

24 Jul 2022

Rui

This property has really deteriorated over the years I have been staying. The condition of the property is disgusting and it should not be open for tourism until they fix it. Not acceptable. The staff need proper training and kitchen and dining options is non existent even though we get charged for a room with breakfast.

Leisure Family_with_children

6/10

Pleasant

01 Nov 2019

Verified traveler

Very good location.
The cleaning is not the best, needs a big improvement plus linen needs to be replace it..

Leisure

4/10

Poor

30 Oct 2019

Colin

Staff were good very frendly,the onlything to let down the hotel wasthecleaner who did not clean the room for 3days. We went for breakfast at 9 am and put the clean my roomsign on the door. We went out for the day,came back at 5 pm and the room had not been cleaned.we complained to thecleaner andjust got clean towels this happened for 3 days the towels are ver old and worn they must be very old no way this hotel is 4 star be lucky to get 2 star colin blakeley perth

Leisure Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

Staff were excellent, very happy,polite and helpful. Room was at high standard and cleaners were efficient and trustworthy

Leisure Self

6/10

Pleasant

30 Aug 2019

Verified traveler

I like the location easy access to everything you need very close to the airport also.

I didn't like when staff not honest for example I had a spa treatments which suppose to be 4 hours treatment but the girl rush it up and only provided me with 2.5 to 3 hours treatment which was very disappointing.

Another example is that the front reception pushing you to use hotel transport but charges you triple amount of a taxi fare to the airport just because you are a foreigner they think you are a rich man.

So honesty is first and should be prioritised at this hotel.

The pictures not matching the hotel 100% which was disappointing too.

Leisure Self

8/10

Excellent

25 Aug 2019

Verified traveler

Its clean and convenient location.
Not sure why the design not having the elevator on the same floor, have to take the stair to get to the elevator?

Leisure Partner

8/10

Excellent

18 Aug 2019

Verified traveler

Ideal location. Great staff ,friendly and helpful.

Leisure Partner

4/10

Poor

18 Aug 2019

Verified traveler

Didn’t like the food or room
Tried to charge us for breakfast when it was part of our deal

Leisure Family

10/10

Exceptional

10 Aug 2019

Verified traveler

The place was fantastic, staff were so helpful and accommodating.. assisted with anything we could have asked for

Leisure Friends

2/10

Poor

09 Aug 2019

Verified traveler

This property has an amazing location but the property itself is far from a 4 star resort. I would say it is more like a 2 star. My bed had stains and the towels were grey not to mention the room had roaches . Just not a very clean resort . Will never return

Leisure Family

8/10

Excellent

07 Aug 2019

Verified traveler

Staff were lovely, and the bar and restaurant good.

Business_and_leisure Self

10/10

Exceptional

06 Aug 2019

Vinu

Great central location, excellent staff especially Angga who went out of his way to help us. One of only hotels where the managers ask for feedback and ways for improvement. We recently will be back with the level of service.

Leisure Family

8/10

Excellent

01 Aug 2019

Elkie

Good hotel in a central location

The hotel was very good, pool was nice. The only downer was the breakfast which could have been better

Family

10/10

Exceptional

01 Aug 2019

Verified traveler

Overall the the experience at Sun Island was outstanding 9/10. From the very easy going staff members (front desk, cleaners, security staff and restaurant staff) Nothing was a problem I highly recommended this hotel as part of a holiday stay. We were even upgraded to a family suite with no extra cost to us bravo bravo excellent staff and amenities highly recommended by an easy going Aussie.

Leisure Friends

8/10

Excellent

28 Jul 2019

Verified traveler

Great hotel. There is room for improvement on the upkeep of the facilities such as the showers needs curtains or door, drainage in the tub is very poor, need drawers for clothes.

Overall I did enjoy my stay and would stay here again.

Leisure Partner

10/10

Exceptional

17 Jul 2019

Denise

Great hotel! Close to shopping waterbom great restaurants and massage places! Staff speak excellent English are very friendly and always go out of their way to assist. Excellent rooms we have stayed in the deluxe, pool across room and honeymoon suite (family suite) couldn’t fault the hotel at all. We always stay at this hotel when we go to Bali

Leisure Family_with_children

10/10

Exceptional

17 Jul 2019

Verified traveler

Amazing friendly staff, great hotel, very clean and tidy. We only choose this hotel when we stay in Bali

Leisure Family_with_children

2/10

Poor

18 Jun 2019

Verified traveler

This property is rated good but its poorly maintained with cockroaches in room. Very limited breakfast option. In Kuta, we have much better properties to stay.

Leisure Family

6/10

Pleasant

13 Jun 2019

Elin

Nice hotel but really noisy during the night

The service, the room and the hotel was nice but the noise from the street during the night was really bad. So loud we thought the balcony door was open (it wasn't)

Partner

10/10

Exceptional

02 May 2019

Marina

Beautiful resort very peaceful and fabulous staff who go out of there way for you

Leisure Family

10/10

Exceptional

02 May 2019

Alexis

Sun Island Kuta

Stay at Sun Island was good. The only downside is the Deluxe Room has very low light and very difficult to even reading or do work on laptop. I wish to have more brighter light. Overall is very good place to stay.

Partner

8/10

Excellent

09 Apr 2019

Shane

Nice hotel

Clean comfortable hotel close to restaurant and shopping

Partner

8/10

Excellent

22 Jan 2019

Verified traveler

Staff are very friendly & eager to assist.
Bedding & Room very comfortable.
Location is central to airport, shopping, massage salons. Short walk to the beach & Waterbom Park, art markets & shopping malls. Many great restaurants close by.

10/10

Exceptional

12 Nov 2018

Brett

Great hotel with wonderful, cheerful and very helpful staff

6/10

Pleasant

01 Nov 2018

Emir

It wasn't as good as described, only one swimming pool, clean but damaged tiles ,too much chlorine irritating eyes,no bar next to it or any stuff attending towel area.
Room towels are pretty old and when replaced,clean but with a kitchen smell.
Place buy itself is pretty noisy and next to the main road so the noise from a swimming pool, main road,breakfast area,and big families with a kids started from early mornings.

10/10

Exceptional

15 Oct 2018

Verified traveler

Only thing preventing this hotel to be a top class hotel is that the upkeep and maintenance of the hotel itself and facilities need better attention.

8/10

Excellent

09 Oct 2018

Suzi

Great location - tucked away on the main street

We had adjoining rooms on level 1 overlooking the beautiful pool area. The resort was lovely overall. Breakfast was enjoyable although cold by the time you were to eat. The staff don't compare to somewhere like the Febris though - front of house staff were pretty good, brekkie staff quite limited in their English, experience and their service efforts. The showers in both rooms were great but the shower screen was so short that if you showered normally you drenched the entire bath area. Location was great - close to Discovery, the beach, bars, restaurants.

10/10

Exceptional

07 Oct 2018

Bob

Gem of a hotel

Lovely hotel with great friendly & helpful staff. Great pool, breakfast and comfortable bed, what more do you need. Location is great, close to discovery shopping centre, beach and various food options

Family

4/10

Poor

07 Sep 2018

caroline

Old & looking run down

I stayed here 3 years ago & in this time hotel has gone down. Pool bar is no longer open & we had to search for staff when we wanted a drink whilst sitting at pool.
Breakfast is awful. Other than eggs there is no hot western food. The local food they had was cold. Cereals were catered for kids. How about muesli or Bircher, I’m past coco pops at my age!! The first morning we didn’t even get served coffee we had to help ourselves, which I don’t have a problem with but they walk around with coffee pots serving tables.
Staff at reception & housekeeping were lovely, welcoming & friendly.
I won’t be staying again which is a shame as great location.

6/10

Pleasant

01 Sep 2018

Chloe

We had a pool access room which was nice however the bathroom needed some work as the shower screen didnt stop any water going out of the shower and the room needs some sound proofing as you can hear everything thats happening outside the hotel all night long.

Partner

10/10

Exceptional

25 Aug 2018

Ralu

Awesome trip

Hotel was excellent, the hotel staff very friendly and polite. One thing we did not like was the fact that all their bedding were smelly from the humidity but that what Bali is about, humidity and hot .

6/10

Pleasant

22 Aug 2018

Joe

Very average hoel

All good except breakfast is bad. cold coffee and tea, need to ask for cutlery and salt and pepper all time. Rarely get Bacon. Staff are very helpful but need to ask them.
Room service not great. They miss to top up the coffee sachets and always they keep one hand towel not 2 do not know why? you have to ask them every time to put 2

8/10

Excellent

10 Aug 2018

Karen

Family getaway

Enjoyed it thoroughly. Travelled with a group including a one year old as a surprise and all the room were close together. Pool access room was fabulous and will be even better when the maintenance is complete and the noise abates. Day spa is lovely and clean and really cheap. Staff very friendly and car with driver hire really cheap too. Only issue was the shower was over the bath and hard to get in and out of for one of our group but staff happily moved her to another room with a walk in shower

Family

10/10

Exceptional

16 Jul 2018

Faiz

One of the most pleasant hotel around the area

Pleasant hotel compound and rooms. Greeted with welcome drinks and assisted with hassle free check in and out. Friendly hotel staff who assisted me in extending my stay there for an additional 1 night, patiently helped me to print out my airline itinerary for my return flight. Stayed in pool access room and the Room are clean, comfy and spacious. Worth it.

8/10

Excellent

18 May 2018

Chris

Nice hotel -great location

Great staff , very friendly polite and professionals , nice facilities , definitely try the spa and their services at a great price , the breakfast was a bit monotonous

8/10

Excellent

19 Apr 2018

fiona

Was a great 1 night stopover
Close se to airport and shops

8/10

Excellent

09 Apr 2018

Carolyn

Nice hotel breakfast was the same each day. Smokers annoying near dining area.
Pool clean. Pool access rooms very convenient. Staff are wonderful and helpful.
Our room didn't seem to be cleaned until we left the hotel.
The bathroom flooded as the shower screen was not covering further enough.
Good location for dining, Waterbom, Lippo Mall and beach.

4/10

Poor

18 Feb 2018

martin

Disappointed

Bathroom leaked when showering..air conditioning leaking on floor. Only supplied 2 umbrellas to pool area. Breakfast disappointing.. would not recommend to friends.

10/10

Exceptional

10 Jan 2018

Chloe

Lovely hotel with great staff and perfect location

The hotel is in the perfect location, very central in Kuta. The room was nice and as expected and the staff were so friendly and helpful throughout our stay. The only thing I would say is that there is no pool bar actually in the pool, there is one to the side of the pool but it wasn't open at all during our stay. Maybe because we went when the volcano was erupting and Bali itself (and the hotel) was very quiet so there were never more than 3 families in the pool at once and most times the pool was empty (it probably wasn't worth having the bar open). However I am young so thats something i would have valued but not a huge issue at all, you were still able to order food and drinks around the pool it just wasn't a vibrant pool setting like id hoped. All in all, id definitely recommend Sun Island to friends and family and i myself would stay here again.

8/10

Excellent

04 Jan 2018

Sri

Room it’s good, only the shower or wrong. Every time we have showers all the water fill the bathroom should put the shower cartain.
The breakfast was very bad.

Family

8/10

Excellent

04 Sep 2017

Leo

Happy customer

It was amazing.... I've been telling my friends about the hotel and the staffs are friendly and the breakfast was great.... if I ever go back to Bali I'd like to go back and stay there again.....

Partner

6/10

Pleasant

28 Jul 2017

Ophelia

Get what you paid for

Very average hotel, nothing that fantastic about it. Staff were friendly, rooms were not overly clean, the aircon vent was very dirty and corners of the bathroom were dirty. Do not bother upgrading to a pool access room, the bath shower was horrible. Was very close to Discovery and Waterbom Park. Stay if you are just looking for a cheap place close to Kuta

4/10

Poor

25 Jul 2017

Verified traveler

The most disappointing part was the breakfast.

The breakfast was too limited. Not interesting and the food was poor quality

4/10

Poor

13 Jul 2017

Rae

Disappointing Stay- Loud with Tour groups

I just spent 2 weeks at the Sun Islander during this time the resort had lots of tour group which made breakfast near impossible to get a table. The food was usually cold, omelettes pre made. The pool only had sun for middle of the day so in the afternoon when wanting to relax by pool not inviting. The room size was good but need a good clean. Was unable to sleep in past 8am due to noise from pool so not a hotel for relaxing I stayed at about 15 other hotels and resort in Bali being more expensive and budget but would not return to this hotel due as not relaxing or inviting to stay around during the day.

6/10

Pleasant

01 Jan 2017

KLO

Nice Hotel close to beach and shopping

Whilst the rooms were clean and staff pleasing it was very noisy . I am young and understand that people love to swim including myself, but this was through out the night.

10/10

Exceptional

03 Dec 2016

Carlos

Great hotel

Stayed 2 nights at the hotel, great location, friendly stuff and delicious breakfast

Partner

8/10

Excellent

23 Oct 2016

Heidi

Great Hotel

Enjoyed our stay at the Sun Island Hotel. Our room was stylish & modern. Staff was generally very friendly & eager to help.

10/10

Exceptional

25 Sep 2016

Khairul Azman

Convenient and near to shopping areas

Amazing stay at the hotel. Service was excellent the room is spacious with nice balcony where u can relax and view the city area.

Family

8/10

Excellent

18 Sep 2016

Amanda

Lovely hotel, great location and walking distance of everything with many restaurants, bars and the shopping centre which access the beach is only a few minutes walk.
The staff were more than welcoming and this made my stay all the more enjoyable.
Buffet breakfast was ok, possibly catering for the customer base at the time. I did eat lunch at the hotel also which was very good.
Overall would definitely recommend, all positive

6/10

Pleasant

05 Sep 2016

Verified traveler

Sun Island Hotel Kuta Review

Good location, friendly staff but towels frayed and need replacing. Breakfast was not good, too much asian options and the western food was not good. King bed comfortable. The expectation of a 4 star hotel was disappointing hence in a nutshell this hotel should be rated as 3 star and not 4 star.

10/10

Exceptional

31 Aug 2016

Joe

Central Kuta Great açcess to main street

Need to cut through other hotels or discovery shopping centre to get to beach but everything else in easy walking distance.

8/10

Excellent

20 Aug 2016

Verified traveler

nice and clean hotel.

good hotel, close to the beach and shopping area. But the breakfast is not so good.vegetables is not fresh. and the taste is verry bad.

8/10

Excellent

05 Aug 2016

Craig

Great location and nice hotel

Was a short 3 night stay but was comfortable and well located. Staff were helpful and friendly. Good facilities and comfortable rooms

10/10

Exceptional

03 Aug 2016

lee lee

Great hotel

Great hotel very clean staff are polite and helpful food is great all round excellent hotel

8/10

Excellent

30 Jul 2016

Verified traveler

The room had a weird design

Walk through the bathroom to get to the bedroom, no privacy if you need to go to the bathroom. The facilities at the resort were great and the staff were friendly.

10/10

Exceptional

26 Jul 2016

Jeff

Nice Hotel and Near to the Airport

A very nice hotel and near to the airport and to the beach and restaurant. It's a very awesome and a peaceful place to stay with your loveones...

10/10

Exceptional

25 Jul 2016

Verified traveler

Recommended

The hotel room was spacious and well appointed. It was clean and located in a great position. Staff were helpful and friendly, breakfast was nice, mostly Indonesian food which we love.