Name: Kuta Paradiso
Address: Jl. Kartika Plaza, PO Box 1133, Tuban, Kuta, 80361, ID

4/10

Poor

02 Aug 2026

Tina Kam

Good breakfast and great housekeeping and service staff. Really bad maintenace and not 5 star at all

10/10

Exceptional

31 Jul 2026

Sandy

The reception were fantastic, helpful with late checkout. Love the pool area. Will come back. Thankyou

10/10

Exceptional

31 Jul 2026

Debbra

Staff are just amazing.

6/10

Pleasant

25 Jul 2026

Jaqueline

Need many more repairs and it looked great on paper but up close is much decaying

6/10

Pleasant

22 Jul 2026

Rudiger

The hotel is in a central location in Kuta close to the beach, but no direct beach access. Lobby and pool are look impressive. Rooms are spacious and in good shape.
Unfortunately the hotel was quite rigid. Check-in starts at 2 pm, we arrived at 1:30pm, were told we'd have to wait until 2pm. It took until 2:45 until we could enter our room.
Part of the package was a massage voucher. Even though we stayed for 3 nights the spa could not find an appointment until 1pm on our departure day, after checkout time of 11 am. We asked the hotel whether we could keep the room until after the massage and they insisted we be out at 11.
The hotel advertises free airport transport. Our flight departed at 7:20 pm and they only have a shuttle bus at 6 pm and 9 pm. What a joke.
The individually ordered food was great. The breakfast buffet was ok.

Family_with_children

10/10

Exceptional

22 Jul 2026

Michael Andrew

I found the Paradiso excellent, from the room to the staff and everything in between.
Can't fault it, breakfast was top notch too
11 out of 10

Partner

8/10

Excellent

21 Jul 2026

Kim Lynette

This is the second staff with Kuta Paradiso, the Staff are so friendly and helpful, always with a smile & hello. The room staff do a great job. The breakfast is amazing with a huge variety to choose from and you even get bacon just ask at the egg station. I loved sitting on the balcony of an evening watching the sunset over the beach & the nightly fireworks all along the beaches. The hotel offer free massages, airport transfers & plenty of discounts to be used throughout the property. The only thing I didn’t like is the Hotel doesn’t have TV Channels and when I asked was told to use YouTube or login to my own Subscriptions. I think if this is in place the hotel should provide logins. Lastly the location is great with some amazing restaurants around it & easy access to the beach.

Self

6/10

Pleasant

21 Jul 2026

Vladimir

I was in a room where mosquitos and dust went to the room through AC. Doors are not working perfectly. Power outlets are outdated. Some lights cannot be off without turning off a main switch.

Self

10/10

Exceptional

17 Jul 2026

Ella

Amazing breakfast!! Staff was very helpful. They do a free airport pick up service too!

Friends

10/10

Exceptional

13 Jul 2026

Barry

Great location
Great pool area
Great breakfast

Family

10/10

Exceptional

13 Jul 2026

Jesse Oluwasegun

Very clean and nice hotel

Friends

6/10

Pleasant

12 Jul 2026

Simon

You can see the hotel would have once been a lovely oasis amongst the hustle and bustle of the area, however it looks to have had little investment since then, however I'm fairness, it was priced accordingly so can't complain.
Our family suite was very large with two separate rooms, the beds were hard but reasonably comfortable, however we also had a second room within our party, and their bed was like a wooden slab
Buffet reakfast was plentiful and good quality.
Pool is great for kids, not so much for swimming

Family_with_children

10/10

Exceptional

30 Jun 2026

Louise

Love this hotel!

Friends

8/10

Excellent

27 Jun 2026

Paul

Excellent location but not on beach . Good breakfast .Great staff reasonable gym although limited . Good big clean rooms but beginning to show wear and tear . Free airport shuttle every 3-4 hours . Would recommend for location and good value for money

Self

10/10

Exceptional

24 Jun 2026

Bradley

Fabulous breakfast and wonderful pool had a great view of the beach from my balcony had a problem with room fridge was replaced within one hour and restocked with my provisions fantastic service

Friends

8/10

Excellent

19 Jun 2026

Alan

The hotel is in a great location close to bars, restaurants and shopping. The staff are brilliant very helpful, friendly and professional and the breakfast is excellent . Unfortunately the hotel is a little tired and could do with a bit more TLC but that being said is is great value.

Partner

10/10

Exceptional

14 Jun 2026

Kellie

Love this place it’s home away from home

Family_with_children

10/10

Exceptional

10 Jun 2026

Rebecca

A great hotel within walking distance to everything you need. The facilities are great and the staff are absolutely wonderfull! Breakfast has many options available and it is a no fuss way to start the day. We will be back for another stay shortly. Thank you again for looking after us so well.

Partner

10/10

Exceptional

08 Jun 2026

John

We were very impressed with the staff friendliness and willingness to help/find solutions
and general attitude. The room was clean and well presented though starting to show some wear and tear in the bathroom /basin area. Would we stay there again,absolutely.
I just remembered there were barking dogs during the night on wing we were in which woke us during the night. Room 319 fyi.

Family

8/10

Excellent

06 Jun 2026

Bunny

Amazing views from poolside deluxe.

Self

6/10

Pleasant

05 Jun 2026

Israel

This is a standard hotel. Breakfast was great and pool facilities. Rooms are not great. Cobwebs in the bathroom. Doors not functioning well. Slams on you. There is no robes provided. No PowerPoint near bedside. Grateful to the manager who changed our room upon request as the view we booked wasn't given to us in the 1st place. Overall, I might not go back here for a luxury holiday.

Family

2/10

Poor

04 Jun 2026

Giuseppe

No live TV

Self

10/10

Exceptional

03 Jun 2026

Rachael

Really enjoyed my stay here. Great value for money. Food and drinks were nice. Staff were helpful and friendly

Friends

8/10

Excellent

31 May 2026

Cassandra May

Wonderful service

Partner

8/10

Excellent

31 May 2026

Kevin

clean and great breakfast, good location

Partner

10/10

Exceptional

31 May 2026

Durand

This was my second stay since my last visit in 2017 and it was just a nice as before. Thank you to the staff of Kuta Paradiso... I will stay here again on my future trip(s).

Partner

10/10

Exceptional

30 May 2026

Norman

I can't say enough about the staff and amenities. Absolutely brilliant the way i was treated. Counting the minuts till i can get back.

Self

10/10

Exceptional

28 May 2026

Paul

The service delivery around the swimming pool by Jacob was excellent, the same excellent service at the hotel’s sports bar Matilda with Antari… will definitely recommend this hotel to all my friends that come to Bali

Self

10/10

Exceptional

27 May 2026

Iuliia

It was always clean room,staff was amazing and helpful, breakfast with different varieties of food and of course awesome cocktails from the best bar! Thank you Kuta Paradiso!

Family_with_children

8/10

Excellent

26 May 2026

Linda

Located next to Kuta beach and in a busy street with tons of shops and restaurants. Hotel is pretty dated; although it’s labeled as 5-star hotel, it is really a 3-star one given its condition and amenities, compared to other 4-star and 5-star ones I stayed before. Hotel room is spacious , and buffet breakfast is reasonably good.

8/10

Excellent

26 May 2026

elpidio

Location good

Partner

4/10

Poor

23 May 2026

Richard Michael

This was the 5th time I’ve been to this hotel and will be the last. Sadly it’s just going downhill so much and is in need of major renovations. The hotel was only 50% full and sadly at night nobody uses the restaurant or bar.
The perks they gave you are no longer unless you book directly through them which I feel will be a game changer. They only issue you one key card which is madness and I found reception staff very rude and abrupt.
No signal on the room TV and constant plumbing problems from poor water flow, temperature and sink issues.
The good bits are the breakfast and hardly anyone uses the sun beds so you can sunbath in peace. The gym is very limited with free weights only going up to 20kg.
Apart from the reception staff, the rest of the workforce are brilliant. If you put the cleaners and security staff on reception then the aura would improve immediately. The hotel is like the Titanic, sinking and deteriorating but kept alive by the lovely workers. The hotel needs a new manager who is customer focused and can bring this once great hotel back to its glory but until then there are far better hotels in the area that I will now use.

Partner

6/10

Pleasant

21 May 2026

Benjamin

TV didn’t work properly, furniture was really old. Staff are very friendly., breakfast was surprisingly good. Overall the hotel is very dated and needs a revamp by the breakfast was surprisingly good and I enjoyed the gym.

Partner

10/10

Exceptional

19 May 2026

Rutcher

Yes

Self

4/10

Poor

17 May 2026

Tracy

Rooms very old, fridge had mould ,bad chemical smell front desks answer was send housekeeping with a oil burner

Family

10/10

Exceptional

16 May 2026

Lauren

Great overall experience

8/10

Excellent

13 May 2026

Ellen

The property was in a great location & the two food areas out the front were great with very friendly helpful staff. Our room was in need of a bit of tlc was cleaned daily but maintenance could be better.eg, fridge freezing up drinks, curtains were dirty! The swimming pools were nice but needed a really good scrub as mould was quite bad but water was kept clean. All staff in & around hotel couldn’t do enough for us so friendly & very helpful. We enjoyed our 11 days here. Thank you 🙏

Friends

10/10

Exceptional

12 May 2026

Soliu

The breakfast was fantastic

Family

10/10

Exceptional

04 May 2026

Julie

That staff is really wonderful here. They made me feel special and was so helpful

Self

10/10

Exceptional

03 May 2026

Richard Holmes

Wonderful service

6/10

Pleasant

03 May 2026

daw

Problems with airport shuttle,

4/10

Poor

03 May 2026

Letty

The staff are polite and excellent. Free airport shuttle is great and the driver communicated well. However, the free shuttle from hotel to the airport had fixed time departure, so please check with the hotel if free shuttle is necessary.

Breakfast was good. Gym was good. Swimming pool was good. Room service was efficient. They take tap and go for payment.

I had a family room for 5 nights, however the the bathroom is not well maintained. They had cracked tiles, toilet was stained. If you aren't too bothered with the bathroom being a bit old and not very well maintained. Then that's not a problem.

It's quite convenient, 10 min by car to the airport, 5-7 min walk to the waterbom park and about 15 min walk to the beachwalk shopping centre.

Overall experience was ok.

Family_with_children

10/10

Exceptional

02 May 2026

Bradley

Great breakfast and staff very friendly

8/10

Excellent

02 May 2026

Joseph

Overall it was a good stay at the Paradiso. The main draw back was the front desk and their service, which did not match the rest of the hotel. Food centers, porters, massage workers all had great service and went above and beyond. Did notice a few days into our stay that out sliding door was not properly attached to the wall which would explain the bugs getting in. Airport shuttle was convenient and easy to schedule.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Bradley

Great pool with spa great table service and food menu full of options

Friends

8/10

Excellent

27 Apr 2026

Fatu

Hotel was perfect for our stay...Staff were very friendly, welcoming and accommodating.
Rooms were great and also great to have TV services including Netflix, Disney, YouTube etc.
Didn't really use the bar and the breakfast was fine but would've expected to have more western staple options including mushrooms, Pastries, cereals and weren't sure why the bacon was being hidden away under the egg station so noone knew it was there. Otherwise it was ok but i found i only had eggs and toast and sausages each day. Was the only downside to our stay but not a major.

Family

10/10

Exceptional

26 Apr 2026

Kenneth

Best staff, breakfast happiest service I have come across in my vast travels thus far. Thank you very much for the great memories!

Friends

6/10

Pleasant

21 Apr 2026

Michael Edward

The breakfast will be good if you are from Asia the air conditioning in my room wasn't all that good at night time I could hear a lot of music and traffic but all in all the staff are very good and I had a good time

Self

8/10

Excellent

20 Apr 2026

Amene

Very nice hotel.. rooms are slightly dated and have a mildew smell but having an airport shuttle that picks you up in the middle of the night is priceless

Family

10/10

Exceptional

20 Apr 2026

Alan

Great value

Partner

10/10

Exceptional

17 Apr 2026

Kenneth James

Best staff ever

Self

10/10

Exceptional

16 Apr 2026

Laurie

The breakfast is always excellent with lots of choice

Friends_and_family Friends

8/10

Excellent

07 Apr 2026

Craig

Pool area is really beautiful and maintained to a very high standard. Staff (Drivers, Reception, Bar, Restaurant and Cleaning staff) are all profession and friendly and service is exceptional. The hotel walls and ceilings could do with a fresh paint and plumbing for the toilets could be better. I would recommended The Paradiso to others.

Family_with_children

10/10

Exceptional

04 Apr 2026

Shelby

Friendly kind staff, great help!

Self

8/10

Excellent

03 Apr 2026

Louise

Ok rooms, our room needed some maintenance- the paint was falling on the walls. In several spots. This didn’t impact us, but didn’t look great.

We only stayed one night, the location was good for what we wanted. Good breakfast.

I would stay again- for a night or two.
Didn’t use the pool or any other facilities- so can’t comment on that.

10/10

Exceptional

03 Apr 2026

Kelly

Another amazing stay at Kuta Paradiso. Spacious, clean Deluxe Pool View room. Buffet breakfast has everything you could ask for. Loved our Banana Pancakes each day! Grounds amd pool are exceptionally well kept. Laguna Pool Bar Cocktail Class was excellent as was the Cooking Class. BCouple Restuarant High Tea was delicious and Matildas Sports Bar Slider Trio and Pizzas were delicious. We can't wait to come back. Our sincere thanks to all staff. You are all fabulous and an asset to Kuta Paradiso. 🙏

Partner

8/10

Excellent

29 Mar 2026

Nicole

Fantastic location with all the amenities and facilities you need for an amazing Bali holiday. Close to shopping, the beach and a variety of restaurants on site to suit any appetite.

Self

6/10

Pleasant

28 Mar 2026

William

The hotel is clean, but a bit out dated and tired looking. Excellent staffs

Partner

8/10

Excellent

27 Mar 2026

Debra

Yes

Self

10/10

Exceptional

16 Mar 2026

Ewa

Room was clean, stuff were very good and kindly, spa was amazing. I had very good times in hotel 🏨☺️

Self

10/10

Exceptional

16 Mar 2026

Catherine Dianne Arevalo

The best experience i ever had. Staff are very friendly. Clean room service was top notch 👌 drinks and food were delicious.

Self

10/10

Exceptional

16 Mar 2026

Ross

Lovely hotel and staff

Partner

10/10

Exceptional

14 Mar 2026

RUBIROSA

The staff are very polite and attentive, swimming pool was amazing and always clean, the hotel is a bit old but it carries professionalism, ill be reccomending to family and friends…

Family_with_children

10/10

Exceptional

13 Mar 2026

David John

Staff were amazing. They could not do enough for us during our stay. Partner required medical treatment while there and the Hotel & Medical staff were outstanding. We will be back.

Partner

8/10

Excellent

10 Mar 2026

Douglas

Great pool for everyone

Partner

8/10

Excellent

05 Mar 2026

Abby

The hotel is in a very convenient location. The staff were lovely, the rooms are great and the cleaning service was awesome.
Breakfast was good, lots of variety and cooked to order options.

Friends

10/10

Exceptional

05 Mar 2026

KAMRAN

Airport shuttle was complimentary breakfast was very good all around 5 stars

10/10

Exceptional

03 Mar 2026

Douglas

Great location and an amazing breakfast. Also had a see view room. Very relaxing.

10/10

Exceptional

23 Feb 2026

Patrick

This is a fabulous hotel. It is in a good location and had very nice rooms. The pool area was magical. We didn't use it, but we could see it from our room and we felt the magic. Breakfast was delicious. Finally, the staff were friendly and courteous.

10/10

Exceptional

20 Feb 2026

Tara

Staff was amazing, great facilities

Partner

4/10

Poor

19 Feb 2026

Aruna

The hotel room we were given consistently had an unpleasant smell, similar to a toilet or nearby drainage system. The shower head was constantly dripping, and the hot–cold mixer tap in the shower was not functioning properly. The family room felt very cramped once the furniture was in place.

Breakfast was the same menu every day, with no local Balinese fruits included. There were only a few food varieties daily, which were quite limited.

Overall, this experience did not meet five-star standards, especially when compared to our many years of staying in similar category hotels across different countries. Although the hotel building itself is old, it requires better maintenance, and several appliances should be upgraded to improve the overall quality and guest experience.

Partner

10/10

Exceptional

18 Feb 2026

Stacey

Room was spotless. Staff was amazing. Lots of choice at the breakfast buffet! Close to everything. All around good vibe to end the vacation!

10/10

Exceptional

15 Feb 2026

Eric Lynton Stewart

Loved everything. Building is a bit older but the staff was great, the food was excellent and it is very central. Room was clean.

Leisure Self

8/10

Excellent

15 Feb 2026

alfred

Ok no problem. The sink very slow to drain and door to balcony was not latching well .

Leisure

10/10

Exceptional

12 Feb 2026

Muharrem

Amazing hotel.
All the staff are very helpful and incredibly happy to greet you and assist in any way they can.
Our room was maintained daily with no issues.
Breakfast was a huge buffet which always offered something for everyone's taste.
We've been there twice and will return again.
Thank you for the memories Hotel Paradiso ❤️

Leisure Family_with_children

6/10

Pleasant

10 Feb 2026

Yvonne

Left at the airport for 1.5 hours. no communication for pickup. Rang the hotel at the airport and the phones had been disconnected. I tried multiple times and so did other people. The date was the 6th of Feb. Need a decent coffee machine.

Business_and_leisure Self

10/10

Exceptional

10 Feb 2026

Robert

Helpful staff. Good location. Pretty good breakfast.

Partner

2/10

Poor

07 Feb 2026

Cathrine

Room 162 has leak the whole time i was there. Water dripping from the ceiling,the water in the sink does not go down right away,hot shower gets hotter and hotter the longer it use. Yet this hotel says 5 star it’s more of 3 star. Old structure hotel. The only best part is the breakfast was great. I told the concierge twice about the leak,i told the cleaning person twice about the leak put note right where the leak coming from and just keep saying it fix then they have a nerve to rush us to check out when no one apologize to us for the inconvenience. Then i book a specific spot by the swimming pool for my nephew birthday and last minute they give it to someone that book a cooking class without telling us and that made me angry. Then on their website it says “beach 5 min walk “ yeah not beach for swimming it’s for surfing it’s dirty and wave is strong. They should specify it the beach is only good for surfing. Very disappointed with hotel and we stayed 6 nights.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Kevin

...

10/10

Exceptional

31 Jan 2026

Mary

Wonderful

Leisure Self

10/10

Exceptional

30 Jan 2026

mike

Location, hotel, staff, food

Self

8/10

Excellent

30 Jan 2026

BUDDY

Front desks are very receptive. Quick response to any questions.

Self

10/10

Exceptional

30 Jan 2026

Ali

Very clean place to stay with. breakfast alot of options

2/10

Poor

29 Jan 2026

Sunita

Room,staff and amenities specially breakfast. Wifi as well. Not cleanliness inside the room. Specially floor. And the reception people were not helpful. I requested for transfer but didn’t get and asked for drying me clothes, which I was ready to pay but didn’t help me out.

10/10

Exceptional

26 Jan 2026

Rabia

The hotel was lovely, location , food and service was lovely :)
The only thing I’d say that the room wasn’t very clean but I didn’t make a fuss about it because everything else was lovely :)

8/10

Excellent

18 Jan 2026

Katherine

Room was clean, and ready by 11am for our requested early check-in which was fantasic. We were leaving late same night so our breakfast we had paid for was offered to us on the morning of our arrival which was also much appreciated. Staff were fantasic. Free airport transfer was also perfect for our needs.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Byongkeol

All of the things

8/10

Excellent

16 Jan 2026

Steven

Staff great

Self

6/10

Pleasant

07 Jan 2026

Sri Harsha

The room was not in good condition, water was leaking from the ceiling when it’s raining. Toilets were getting blocked often and the shower head was terrible, they could have atleast replaced the head

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Xuan

Bathroom is not good condition. Faucet is loose and not work properly. Staff are very nice and friendly. Good breakfast.

Leisure Friends

10/10

Exceptional

05 Jan 2026

Gary

Friendly staff

10/10

Exceptional

03 Jan 2026

Peter

An older hotel that provides excellent customer. The staff are all very friendly; nothing seems too hard when it comes to looking after guests. We stay here often and have never had a bad experience. Strongly recommended.

Leisure Partner

8/10

Excellent

01 Jan 2026

Edward

Yes i was generally satisfied with all , aspects , have stayed at the hotel numerous times >>E&Y.

Leisure Family

6/10

Pleasant

30 Dec 2025

Barbara

The people were friendly and location was good but the property was quite dated

Leisure Family

6/10

Pleasant

30 Dec 2025

Arkadiusz Ryszard

Breakfast was ok but felt like poor quality food we ended uo going to other resorts to buy breakfast from them. I found it very weird that bacon was hidden and you had to ask for it and if you didnt knke you missed out.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Kim Fah

Clean room and hardworking housekeeping crew. Very polite and helpful staff at the reception, quick check in for late arrival, helped me with arranging for pickup for my tour (Danny), polite and attentive (Nita - help with breakfast boxes due to early morning departure and Suwati). Good location, close to walk to Kuta Beach. Also good breakfast buffet and attentive staff at this restaurant. Look like a nice swimming pool, but did not get a chance to use it. Spa on this location was great

Leisure Family

8/10

Excellent

26 Dec 2025

Nena

Nice staff attitude . Very polite and friendly

Leisure Partner

10/10

Exceptional

24 Dec 2025

Diane

Clean room and lovely staff. The breakfast buffet was yum, with a wide range of food. The breakfast staff was very attentive and kind with our two children.

Family_with_children

10/10

Exceptional

20 Dec 2025

Rajni

Everything was perfect from the moment we checked in till the check out. This was our third time in bali and the second time at Kuta Paradiso. You guys didn't let us down. The big spread of breakfast buffet is superb and caters to all.
Any time we come to bali this hotel will only be our choice for yhe stay.
Its close to beach and the malls plus so many options of restaurants to enjoy your cocktails and massages.
Kerp it up guys

Leisure Partner

4/10

Poor

20 Dec 2025

Amara Jaide

Disappointing. I have stayed here before and had recommended the hotel to friends, but this time wasn't the best and I was embarrassed to have recommended it. From dirty rooms (toenails from the last guest still in mine) and dirty marks on the cabinetry in my friend's room) to reception being less than helpful, I won't be returning.

Leisure Friends