Name: Hard Rock Hotel Bali
Address: Jl. Pantai Banjar Pande Mas, Bali, 80361, ID

10/10

Exceptional

03 Aug 2026

Ruth

AMAZING! I cannot speak highly enough of our stay at the Hard Rock! We loved every minute, only wish we had stayed longer. I can’t wait to return. Fantastic for families! Lots of activities for kids, amazing facilities and pool, beautiful rooms, staff are so friendly and welcoming. Everything was wonderful!

10/10

Exceptional

31 Jul 2026

Sarika

Greta stay

10/10

Exceptional

27 Jul 2026

Robert

Staff family-friendly

6/10

Pleasant

22 Jul 2026

Randa

I would not stay here again as a family. If you expect a beach resort with kids amenities go elsewhere. They refused to refund us and let us leave when we said the place is not what we expected. Never pay this hotel upfront.

Cons:

1. Forget the Kids Club! We chose this hotel based on the advertised kids amenities. Be warned, their kids club charges PER HOUR, PER CHILD! When you ask them they say it is in the fine print. Not only this, but one day I tried to drop off my daughter at 5 pm (they close 6 pm) and they did not let her in claiming the last hour no play in the ball pit is allowed, only movie time. We stayed at Hilton Bali before this where all these amenities (kids club..etc.) was included. I hate hotels being shady about their costs. Tell me so I know whether this place works for us.

2. Queen beds are not actually queen beds, a bit smaller. So if you are a family, get the king room with the trundle sofa.

3. Kuta is extremely crowded, bad traffic to go anywhere else in Bali add 30-60 min extra time stuck in traffic.

4. They are not actually a beach resort. You can hardly see the beach and there is no private area for hotel guests on the beach. It is down a large hill, across the street and very public.

5. Front desk staff have a non chalant attitude and sounds like robots/ very unhelpful.

Pros:
1. Restaurant and cleaning staff are great. Great breakfast buffet options.

3. The pools are great for kids but beware they run out of towels by afternoon.

10/10

Exceptional

21 Jul 2026

Shane William

Fantastic hotel for families to enjoy, staff were excellent & made our holiday a treasured family memory. Our stay was during school holidays & we still couldn’t fault the hotel. A tip would be to book the cabanas before you arrive.👍

Family_with_children

10/10

Exceptional

15 Jul 2026

Marija

Our experience at the Hard Rock hotel Bali was very positive, enjoyable and relaxing.
Lots of extras we didn't expect. It was very busy at the main pool and slides and almost impossible to book a cabana.
However, at the gym wasn't busy and the spa, sauna and steam room were empty pretty much all the time.
The staff were fantastic.

Family_with_children

10/10

Exceptional

15 Jul 2026

Maria

The rooms where always super clean, they mane different animals with the towels made my daughter laugh every night… the staff are so welcoming and helpful

Family_with_children

10/10

Exceptional

15 Jul 2026

Nasim

We enjoyed with all amenities and food . Also helpful staff. Love it

Family_with_children

10/10

Exceptional

13 Jul 2026

Mitchell

Great for kids, decent pool and activities

8/10

Excellent

12 Jul 2026

Angela

The staff was friendly and welcoming. Pool area was the best I have been too. Foam party was fun. Room was clean.

Family_with_children

10/10

Exceptional

11 Jul 2026

Duc Van

Great family hotel, amazing pool!

Family_with_children

10/10

Exceptional

10 Jul 2026

Carina

Room was amazing and clean. Staff were so helpful and friendly. Nothing was ever to much. Very family friendly resort with all the facilities for both kids and parents. Looking forward to next year's trip.

Family_with_children

10/10

Exceptional

08 Jul 2026

keith

Good but the breakfast wasn’t great. For size of hotel was pretty limited options

Family_with_children

4/10

Poor

06 Jul 2026

Vineet

Smooth check in process. Outdoor pools were amazing. Great location, walking distance to the local shops and mall. However, rooms were very smelly, had to call housekeeping as toilets were not working. Breakfast was below average.

Family_with_children

8/10

Excellent

05 Jul 2026

Rebecca Jayne

staff were really friendly and welcoming. Better for younger families I would say. Breakfast was fantastic. Nice selection of activities for young children. Only down side is this is a pretty noisy hotel in the evening. Often families coming back around late and we had a room next to us that was obviously a joining room for another family but they were very loud and it almost felt like they were in the same room. We really enjoyed our stay but it was a little noisy at night. If you want a peaceful relaxing evening and have older children I would recommend a villa stay instead.

Family_with_children

10/10

Exceptional

03 Jul 2026

Barry

Staff were great and got early check in which was a bonus.

Family_with_children

10/10

Exceptional

02 Jul 2026

Karine S

The room was very clean, staff very friendly everywhere we were, very helpful everytime , pool was amazing, we came with kids, they had the best time with all the activities available for them everyday!!
We will be back!!

Family_with_children

10/10

Exceptional

27 Jun 2026

Sharmaine

.

Family_with_children

10/10

Exceptional

16 Jun 2026

Miriam F.K.

We had a fantastic time at the resort. The kids entertainment was fun and engaging. The spa was great and the people are very friendly.

Family_with_children

10/10

Exceptional

10 Jun 2026

Linu

Overall we had a good experience. Kids also enjoyed the stay and especially the pool.

Family_with_children

8/10

Excellent

05 Jun 2026

wahidollah

Beautiful resort. Kids had a lot of fun! It is a very busy resort and the staff are

10/10

Exceptional

05 Jun 2026

DARREN

Amazing place for kids

Family_with_children

2/10

Poor

02 Jun 2026

Amanda

Budget hotel

10/10

Exceptional

01 Jun 2026

Joo In

Very good hotel for family.. kids enjoy the pool

Family_with_children

10/10

Exceptional

01 Jun 2026

Benjamin

Clean room. Good size. Nice view over the pool. Great staff and easy check in. Food at the cafe was very nice. Bit of a hike to breakfast and the main pool. Our toddler loved the kids pool.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Shreta

I loved my holiday so much thanks to hard rock hotel and the welcoming staff!! Definitely coming back here

Family_with_children

10/10

Exceptional

25 May 2026

jasen

Went as family group and had a great time. Walkable to new shopping centte in kuta and lots of great food and massages very close by. Things for the kids and breakfast was great

Family_with_children

10/10

Exceptional

23 May 2026

Lisa Anne

The rooms were clean and tidy, enough room for 2 adults and 2 kids we had a double queen room. Pool is amazing! My children loved the water slides and the kids club!

Family_with_children

6/10

Pleasant

22 May 2026

Jarryd

Amazing and friendly staff and good quality amenities especially hair conditioner.
I found this resort while walking along Kuta Beach and thought it looked amazing, so we decided to book one night to try it out. The slides and kids’ pool were a great feature, especially for families. However, during our stay, the pool water appeared cloudy, we noticed some bugs, and there was an odor that made us personally less comfortable using it.

Family_with_children

10/10

Exceptional

18 May 2026

Louise

I wouldn't stay anywhere else with my kids!

Family_with_children

6/10

Pleasant

15 May 2026

Tom

The rooms were clean and well presented. The bathroom doors were not the easiest to open and caused a few issues for my daughter. The rooms are smaller than some rooms at other hotels we stayed in, but we did have a 2x queen bed room. The outdoor pool area was good, however I feel the pool bar is in need of a facelift. I personally wouldn’t come back, but thats mainly due to the area. Kuta was extremely busy and too much, I prefer the quieter areas.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Hayley

We absolutely loved our stay at the Hard Rock! The pool is huge with lots of activities for the kids! If you’re planning on a pool day, highly recommend getting a cabana!!
Buffet breakfast is delicious, so many options! The staff are all so friendly and helpful! I highly recommend staying here!

Family_with_children

10/10

Exceptional

11 May 2026

Arvind

We are pleased to stay here. We had a wonderful experience and the facilities were amazing. I recommend all to visit once this hotel.

Family_with_children

10/10

Exceptional

04 May 2026

Flolita

Friendly, had everything we needed in the one location

Family_with_children

10/10

Exceptional

29 Apr 2026

Amy

Great hotel- amazing look! Make sure you book a cabana for at least a day.

Family_with_children

10/10

Exceptional

27 Apr 2026

Travis

Pricey but well worth it

Family_with_children

10/10

Exceptional

27 Apr 2026

Kaushal

Hard Rock Bali was excellent in all aspects during our stay in Bali. The staff was great and services were excellent. I recommend this hotel for any families with kids.

Family_with_children

6/10

Pleasant

27 Apr 2026

Sarah

Clean room and well stocked but that’s as far as it goes. Poor service, raw food in the pool restaurant. Waited over an hr for 1 sandwich from the sandwich bar despite being the only ones there. Noisy loud hotel, music and bass until midnight every night. Rooms not soundproofed to deal with noise from bars. Poor value for money

Family_with_children

10/10

Exceptional

26 Apr 2026

Anibal

The pool was amazing, with water park, sand beach and warm water

Family_with_children

10/10

Exceptional

23 Apr 2026

Alexandra

Loved staying here, staff were amazing, good food, loved the bars and live music every night. Definitely come back

Friends

4/10

Poor

21 Apr 2026

Thomas

Very noisy full of kids

10/10

Exceptional

16 Apr 2026

Anna

We managed to score an amazing deal during school holidays so was thinking maybe it was too good to be true but no we were super impressed with the Hard Rock Hotel. Room was clean and spacious. We loved the pool area where they had so many activities for kids but also areas adults could chill. Happy hour cocktails and mocktails plus super friendly staff. We were doing an anniversary celebration plus our son’s 14th birthday and the hotel went above and beyond with a cake for each celebration aswell as singing happy birthday to him. Would definitely recommend and stay again - thanks for a great holiday!

Family_with_children

8/10

Excellent

15 Apr 2026

Dharmesh

Pros: Location and the Pool. Walking distance to Waterbom and other amenities in heart of Kuta. Kids lived the pool and the slides. Rooms were clean and neat. Staff was very friendly

Cons : Breakfast was a miss. Coffee machines make really bad coffee, brista coffees are not much better. Kids club is paid activity. Had to pay to hire a swimming floatie for my 6 yr old. Probably would not have felt this way if we didn't moved from a different hotel.

Family_with_children

10/10

Exceptional

13 Apr 2026

Rumela

I stayed at Hard rock with my family of 5.

We had an absolutely amazing stay. From the time you get out of the car to enter to the time you leave, the staff make the stay fantastic!

They are the most friendliest, warm and polite group of staff I have ever come across and it was completely consistent. They were ready to help any way possible and always had a smile on their face.

The facilities at the hotel are superb and the pool is the absolute highlight! It is huge, the temperature is perfect, there are so many different sections and the cabanas are brilliant.

The breakfast is varied and the halal options are amazing. The room size is perfect and very clean. The rooms have everything you will need and the entertainment around the hotel is exceptional. They have a great selection of activities, events and entertainment which is detailed on the TV for when you arrive.

The special touch of the staff addressing you personally when you call reception makes you feel like they care so well done for that.

My family and I loved our stay and wish we could have stayed longer. The location is fantastic! Next time I am looking for a hotel in any part of the world, the Hard Rock will be my fist choice. Its super family friendly.

Thank you to the Hard Rock Bali family

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Timo

We had a really enjoyable stay overall, with a few small things worth noting for families.
The family rooms were quite expensive, so we chose a double room with two sofa beds, which worked well for us. The kids’ club comes at an extra cost, which was a bit surprising as we’re not used to that from other hotels. However, it includes lunch and, most importantly, our kids had a great time.
While the girls were at the kids’ club, we enjoyed the spa – the peeling and massage were very relaxing. We also appreciated the F&B discounts across all outlets; the in-water pool bar quickly became our favorite spot.
The resort offers a wide range of facilities, including a karaoke/tone studio, photographers, a medical center, and a gym – there’s really something for everyone.
One downside was that the larger water slides are only accessible from 20 kg. Our daughters (almost 5 and 6) were very excited but unfortunately couldn’t use them.
What truly stood out was the staff – incredibly friendly, attentive, and welcoming throughout our stay.
Overall, a lively, well-equipped resort with great service – we would definitely recommend it to families and would happily return.

Family_with_children

10/10

Exceptional

12 Apr 2026

Kevon

Activities were fun and the pool was clean. Rooms had everything that we needed and the service was wonderful - especially by the pool. Would definitely recommend for families

Family_with_children

10/10

Exceptional

12 Apr 2026

Tristan

Staff were excellent and friendly

10/10

Exceptional

09 Apr 2026

Mariana

Very comfortable and spacious rooms, staff is super friendy, there is a lot to do at the hotel, swimming pool and water park is very cool, perfect for kids.

Family_with_children

8/10

Excellent

08 Apr 2026

RUBY

Great location with wonderful amenities—perfect for families. The breakfast buffet had a great selection and was definitely a highlight. The only downside was the paper-thin walls; you can clearly hear doors opening and closing from nearby rooms, which can be a bit disruptive.

Self

10/10

Exceptional

06 Apr 2026

Hyunglae

Nice and clean facilities. Kinds staff, good swimming pool, various entertainment.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Megan Rachael

Great for kidsnice resort good food

6/10

Pleasant

26 Mar 2026

Jagdeep

The most notable highlight of this property is its staff. The team is exceptionally professional, well-trained, and consistently courteous, providing a high level of service throughout the stay. Their attentiveness and hospitality truly enhance the overall guest experience.

However, it is worth noting that the property itself appears dated and could benefit from renovations or modernization to better match the quality of service provided.

Family_with_children

6/10

Pleasant

24 Mar 2026

Rabih Mohamed

Honestly the only good thing about Hard Rock is the pool area. Kids loved that as they would any pool.
The rest is outdated. The entire set up and trek to get to breakfast/pool/outside is a mission in itself. Do not rate the place for the money spent

Family_with_children

10/10

Exceptional

23 Mar 2026

Jake

Fantastic for kids, pool was amazing and clean. Breakfast is okay, staff were nice.

10/10

Exceptional

23 Mar 2026

Caly

Clean rooms, staff were absolutely fantastic. Great pools

Family_with_children

10/10

Exceptional

12 Mar 2026

Sean

Hard to fault , wonderfull staff

8/10

Excellent

11 Mar 2026

Chanel

Pool was amazing! 5 year old had lots of fun on the waterslides, pools were never crowded, plenty of day beds, option to hire cabana. Room was basic, enough for 2 adults 1 child although tiny balcony no chairs only standing room. Beds were too hard for me personally but husband had no issue. Buffet breakfast very basic. Great location staff very friendly. Did not utilise kids club.

Family_with_children

8/10

Excellent

09 Mar 2026

Carrie

Spacious room, friendly and helpful staff. The pool was amazing and kid friendly. Buffet breakfast was delicious, we would stay again

Family_with_children

8/10

Excellent

08 Mar 2026

Anneliese

Big resort with plenty to do. Utilised the pools, cabanas and the day spa. Splash restaurant served good food. Buffet breakfast was excellent. All were great. Wasn’t overly happy with a dish I order in the top bar. But minor issue. Rooms were clean and had everything you needed. Free movies a bonus. Bathrooms could use exhaust fans though. Overall would stay again.

Family_with_children

10/10

Exceptional

08 Mar 2026

Nikki

Absolutely amazing staff! Every single one greeting you as you walk by, so polite and attentive and so inclusive of the kids, my son constantly asking to see his friend (Ari at the center stage) she was the best! Pool = incredible. All of the food was delish and came out quick. I had a Balinese massage at the rock spa that was glorious. The garden area with playground and garden games was a highlight for my almost 3yo, he especially loved the fishies. The only fault is that the kids clubs were under renovations and the temporary rooms they had were underwhelming. Will 100% be recommending to other families and will 100% be back!

Family_with_children

10/10

Exceptional

01 Mar 2026

Martina Anne Pledger

We loves it and will definitely come back again

Family_with_children

10/10

Exceptional

27 Feb 2026

JAKE CONOR

Wow, the hotel was amazing! It exceeded my expectations! It was perfect for our young kids, sooo many daily kids activities! Kids club was amazing, my kids didn’t want to leave!
The pool bar was fantastic! Food was delicious!
Rooms were clean and beds were like a cloud!
Perfect central location!
Would stay again for sure!!!

Family_with_children

10/10

Exceptional

27 Feb 2026

Troy Michael

The whole resort was perfect and the staff were very welcoming and helpful, I would recommend to any family considering to visit Hard rock Bali to definitely do so. You won’t regret it.

Family_with_children

10/10

Exceptional

26 Feb 2026

Sanjesh

Rooms were amazing clean and modern.

Great place for families with Kids, pool is epic. Loads of activities for kids in the pool area. Perfect location in the heart of Kuta, easy walking distance to shops.
Would 100% go back.

Family_with_children

10/10

Exceptional

16 Feb 2026

Marium

Amenities and room

Leisure Family

2/10

Poor

15 Feb 2026

Damandeep

I booked this hotel through Expedia for 5 nights from 26th January 2026 till 31st January 2026. After checking in, I started getting breathing issues. There was mouldy smell everywhere in hotel and rooms. I opened balcony door to get some fresh air in the room but it didn't help much. Finally, I contacted reception. Reception staff was very helpful. They show us different rooms but it was same smell everywhere. Finally Maha (Hotel manager) see me and I explained my situation to him. I started getting panic attack as well as my asthma attack. Maha took me to see Doctor at the clinic within their hotel. Doctor checked my BP and oxygen level and advised me to calm down. I saw mould at the roof in that medical centre. I requested Maha to cancel my booking. Maha was very friendly. He talked to his boss and I was refunded for 4 nights only. It wasn't our fault that the air quality in rooms was so bad that it triggered my asthma. We checked out of Hard Rock and stayed our 5 nights with Pullman Bali Legian Hotel.

Leisure Family

10/10

Exceptional

12 Feb 2026

Belinda

Check in staff were lovely, room always beautifully cleaned. All staff are so friendly and helpful

Leisure Family_with_children

10/10

Exceptional

06 Feb 2026

Taitem Luke

Room was always spotless, staff were awesome and always friendly and helpful, the amenities were always great and the staff remembered us from day 1.

Leisure Friends

10/10

Exceptional

04 Feb 2026

Kyle

Spotless room, amazing staff, great location

Leisure Partner

10/10

Exceptional

03 Feb 2026

Abhirami

Gorgeous property. Love the pool and the underwater speakers. Great stay in Bali.

Leisure Family

10/10

Exceptional

03 Feb 2026

Maria Fernanda

Clean room with quite a large bathroom
Easy to use TV and space.
Staff were amazing whether in room (thanks Dewa for our animals on wing 5)
Pool is ultimate pparadise.
Kids splash area and slides an absolute hit but it doesnt atop there. The hotel also has
Indoor and outdoor kids areas for play. Kids and teen club was under renovation wo we didnt utilse intheir temporary location. However with what was already on offer we were very happy especially when Travelling with a 4 year old and 5 month old everything here was great.
Awesome things you can do if youre into music like hire a guitar and amp ro play in your room, photo shoot with the family or actually record something in their recording studio.
Plunge pool, sauna, steam room and whirlpool spa in the gym was also an unexpected surprise and so helpful for tired bodies
Great benefits and discounts
Will 100% stay again!!!
Only slight negative is some areas arent 100% accessible for prams but again everyone is so helpful that it was not an issue.

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Susi

Excellent place we love to stay here, clean and service is good

8/10

Excellent

26 Jan 2026

Jonathan

Room was a tad small but otherwise facilities were great. A little oasis amongst the chaos of Kuta.

8/10

Excellent

24 Jan 2026

Sabanabibi

Rooms are clean and staff was very helpful and polite. Enjoyed our stay.

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Sarah

Kids had an amazing time in the pool, while we where in the cabana, amazing service and facilities

Leisure Family

10/10

Exceptional

22 Jan 2026

Karen

Clean room ,staff were all great ,loved the activities for the kids ,could have had a few more umbrellas around the deck chairs

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Yuttal

It has been excellent stay for 7 nights..

The staff are very welcoming and polite.

Food was exceptionally well prepared including kids food.

Pool area was amazing.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

Falgun

everything was great

Leisure Family_with_children

8/10

Excellent

20 Jan 2026

Tahnee

Hotel was fantastic for us and our 2 kids. Always activities on in the pool for the kids. Rooms were spacious and the best bed I've ever slept in. The only negative I have is there is a Starbucks next door and you arent allowed to bring it back into the pool area. Its very expensive to eat and drink at the hotel.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Georgia Ann

Very clean, all the staff were lovely the kids had the best time! Such a good spot for family’s

Leisure Family

10/10

Exceptional

13 Jan 2026

Kelly

Amazing staff, great location in Kuta.

2/10

Poor

12 Jan 2026

Aaron

Price does not much as listed when purchasing

10/10

Exceptional

09 Jan 2026

Saumil D

Location is excellent to beach, shopping, food, massage parlors and air port is also close enough...Staff was great and breakfast was perfect with choices for family of all ages...

Leisure Family

6/10

Pleasant

09 Jan 2026

emma

Good location

Leisure Family

10/10

Exceptional

05 Jan 2026

Boris

Room nice and big enough. Houskeeping excellent.

Leisure Friends

10/10

Exceptional

03 Jan 2026

chaz

We loved our stay at the Hard Rock Hotel Bali. From the moment we arrived, the front door staff, concierge, security, and bell staff were incredibly friendly, helpful, and welcoming. Nothing was ever too much trouble.
The cleaning staff provided excellent service and maintained very high standards throughout our stay.
Our garden room was well equipped, clean, and spacious, with excellent air conditioning, making it very comfortable to relax in.
We also found the Discova third-party tour operator located at the hotel to be very informative and helpful. They planned our trips well, and everything ran exactly as expected.
The only minor drawback, and no fault of the hotel, is the heavy traffic around the hotel in the afternoons. A 20-minute walk can take up to an hour and a half by car, so walking is often the better option.
Overall, a fantastic stay with outstanding staff and great accommodation. We would happily return.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Kirby

The best resort for families! Our kids did not want to leave the pool. Everything was amazing.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Soo

Great layout and shower facilities in Hard Rock Hotel. Food was delicious and service was fantastic. Especially love the free family portrait session that gave us options to purchase photos that we like without feeling obligated to. Definitely coming back again!

Leisure Family

10/10

Exceptional

29 Dec 2025

Brett

Crazy how professional and helpful all the staff we met were

Leisure Family

10/10

Exceptional

26 Dec 2025

Andres Alejandro

Personnel very friendly and supportive, amenities are very well
Maintained

Leisure Family_with_children

10/10

Exceptional

25 Dec 2025

Muhammad Fahad

Very nice hotel for the family. Staff is amazing

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Lisa

Great resort lovely staff good breakfast buffet great pool

Leisure Family

8/10

Excellent

21 Dec 2025

erwin

Clean room, friendly staff and best pool we had so far.

Leisure Family

4/10

Poor

21 Dec 2025

Niamh

For the price we have paid, very overpriced, dirty pool with hairs( daily in pool!), plasters etc not cleaned well at all. Food at pool
Area sat for 10 min one day before being acknowledged, for 4 basic meals and 4 drinks cost 910,000 ridiculous especially when the quality of food was so bad! I will never stay here again and will most definitely return to our previous hotels that cost less but better service, food and cleaner. It’s a shame as we stay here 12 days and cost so much and the lack of attention is evident, just another big chain who charges a lot for terrible quality.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

david

C

10/10

Exceptional

20 Dec 2025

Nicolle Bianca

Clean room! It was spotless and the kids loved the upstairs loft!

Leisure Family