Name: ZIA Bali - Kuta
Address: Jl. Ciung Wanara No 17 Kuta Bali, 17 7, Bali, 80361, ID

6/10

Pleasant

06 Feb 2026

Megan

The room was basic, old, aircon was great used to as a day stay before late flight so the job.

10/10

Exceptional

27 Nov 2025

Mark

The staff were fantastic

Leisure Friends

6/10

Pleasant

18 Sep 2025

kyllieann-louise

Rooms were on the smaller side. Ok for a single or maybe two people if you don’t spend time in room. Bathroom needs some attention hose was leaking and very small. Couldn’t swing a cat in there. Rooms were clean and tidy. They don’t give you clean towels each day which is disappointing when we realised we had to leave them on the floor to get clean towels. Breakfast was terrible not worth it. Bread was stale and only had one option food was ok if you were Indian or a local. Not much for westerners. Egg and watermelon and boiled rice. Pool area was great on rooftop but don’t supply pool towels. Staff were lovely and very helpful at all times. Aircon could do with a good clean. But overall location was great. Little noisey with bikes at night. Other guests very noisey and inconsiderate of others. Mostly Indian guests and local tourists also. Would I stay again for a cheap holiday yes but only two to a room not 3. You have to sleep on top off each other no room left in the room have to walk sideways.

Leisure Family

10/10

Exceptional

30 Jun 2025

danielle

I actually really liked this hotel! Great value for money! In a walkable central location. I felt very comfortable and the staff went above and beyond.

The room itself was a great size and the bed was the most comfortable bed I’ve slept in since being in Bali (2 months).

The only complaint was that everyone was loud in the hallway in the morning and it woke me up every morning. But I was also sleeping in later than I should.

Leisure Self

2/10

Poor

26 May 2025

Theo

Writing a review can only be constructive if written genuinely, we stayed 1 week and the experience was disastrous.....NEVER to go back to this hotel, the pictures were beautiful like 4 star BUT in reality it was dirty and the pool very dangerous... 😢😢

6/10

Pleasant

30 Mar 2025

Alvaro Riquelmi

I like the people friendliness. I like the room i stayed in.
I hated the breakfast buffet. It was cold and old food. The food was not heated and lids were left open for the food to get colder. If you get up late, after 8am expect cold rice and food that have been outside without a warmer for hours.

6/10

Pleasant

18 Feb 2025

Samantha

Small and convenient. Perfect transfer one -2 day stay.

Leisure Self

10/10

Exceptional

03 Nov 2024

Mathew

Most of the staff friendly

Leisure Self

8/10

Excellent

20 Oct 2024

MR ALAN

This is a good hotel for budget travellers.

10/10

Exceptional

20 Sep 2024

Sharon Kay

I have had best time at Zia hotel just as good as a five star hotel and smack bang in the life style shopping beach culture

Leisure Self

6/10

Pleasant

16 Sep 2024

Toni

Firstly we arranged for transfer from the airport to the hotel. Nobody arrived. We had to then seek alternative transport. The booking was for 5 adults in 2 rooms. We paid for the accommodationat the time of booking. On arrival to the hotel we were told that the 2 rooms only had bedding for 4 & the hotel expected 3 adults to sleep together in 1 bed. However, they did advise we could have another bed for an additional cost. Another bed would definitely not fit into the small room, therefore 1 of the adults slept in a chair. Breakfast was included, however it was mediocre. I would not recommend this hotel.

Leisure Family

8/10

Excellent

13 Sep 2024

bilal

Very nice staff, good breakfast service. Great location, there is some stains on the sheets and towels and that’s my only complains.

8/10

Excellent

02 Sep 2024

Jason Ronald

Staff where very nice. Just a little disappointed for the 7am breakfast.

Leisure Self

8/10

Excellent

30 Jul 2024

neale

PLEASED TO STAY AGAIN AND WILL AGAIN

Leisure Self

2/10

Poor

18 Jun 2024

Mathew

It isnt gay friendly

2/10

Poor

17 Nov 2023

Donna

Warning Bed Bugs

This place was the only place i got Bed Bugs out of 4 different paid accommodations i stayed at over my 3 week hoiday in Bali.
Not only did i get bed bugs but i was 1st placed in a room, for me was near a 5min struggle to get to the elevator as i use a walking stick due to an accident 2yrs ago, had to ask to move to room closer to elevator, even tho they saw my struggle approaching reception on arrival, do not recomend this place at all.
Must add this is the only bad review i have given to any hotel in all my years of using Hotels.com

Friends_and_family Friends

10/10

Exceptional

22 Oct 2023

Mathew

Mever chamged the sheets on the bed

Leisure Partner

6/10

Pleasant

05 Apr 2023

Leanne

You get what you pay for .. sadly .. gym equipment was not working .. my bedding did not seem clean under the sheet coverage .. a little off putting. The pool was lovely but needs TLC.. breakfast I would not waste my money .. was happier ordering on grab.. I left after 4 days . No hot water at times .. please don’t stay there if you want even 3 star.. plus side .. everyone was lovely there .. and close to everything .. just speaking the truth

Leisure

6/10

Pleasant

26 Aug 2022

Verified traveler

Bed was comfy and fine for my one night stay btt there were lots of flies in the bathroom gathered around the sink. The sink smelt of stale water. The bedside lights did not turn off.

Self

6/10

Pleasant

10 Apr 2022

Karyl

Room didn't feel very clean, the bed and sheets felt a bit old and musty. The door was damaged, had a hard time opening and closing it each time. Wardobe door was also damaged, has a creaking sound when opening/closing and doesn't stay opened as the hinge wasloose.

Although the toilet door design was quite intelligent (able to swing 180 deg to segregate sink and toilet such that 2 people may use the toilet concurrently), the toilet was tiny and cramp and the door design made it difficult to open/close the door from inside.

Also, the main lift of the hotel was frustrating to use. The lift buttons felt like touchscreen / sensor but were often unable to respond when tapped.

Leisure Partner

10/10

Exceptional

06 May 2020

Mitchell

Very nice hotel with great service. Management were really good during this time.

Partner

6/10

Pleasant

29 Feb 2020

Verified traveler

Check in was good and the room clean and tidy. Very noisy as is close to a busy road. Unfortunately the windows in the common areas were left open so the noise was amplified into the room. Breakfast was very basic and the cooked food was cold which means it was prepared hours earlier. Disappointing.

Leisure Friends

10/10

Exceptional

26 Feb 2020

Verified traveler

Everyone was great from front desk to the cleaning staff

Leisure Family

10/10

Exceptional

28 Jan 2020

Marina

Great location and service
Staff all very good
Nice hotel
Breakfast suited more to Asian not at all western
Pool was ok

Leisure Family

6/10

Pleasant

03 Jan 2020

Shaji

Not a good stay. Choose only in desparation

Although it was shown a 24 hrs check-in we were told the rooms were not ready when we walked in around 2 PM. Staff was courteous and asked us to wait for sometime. There were no welcome drinks and we thought we will have lunch by the time. We ordered few items and figured out what would be the quality and standard from the food. Overall lunch experience was not good.
By the time we finished lunch, the rooms were ready and we picked up the luggages and moved in. The rooms were clean but bit old. The towels and bed linens were seemed like bought when the hotel was built. They weren't white but grayed over a period of years! Our room was facing a street and directly opposite to another hotel!
Many places the walls and roofs started peeling off due to leakages. The main entrance has a pond and the walls have plants adorning it and most pots were empty and gives a bad look. The pics and actual look completely different. Location of the hotel is good as it's closer to many shopping areas, beach and art market. The pool on the rooftop was ok and clean. But you need to remind the staff for towels many times.

The breakfast always have mainly Indonesian rice varieties and noodles. We were relying on the toast and made to order omlettes. Always there're shortages for spoons and forks. You need to remind the staff many times to replenish them. The service is overall average and needs lot of improvement.

Friends_and_family Family

6/10

Pleasant

29 Dec 2019

Elvina

A very convenient place to Kuta shopping area and eating places . Generally cheap hotel to stay for a few days . Pillows and bed is quite comfortable and there’s a sliding window so at least some fresh air into the room . Staffs are quite friendly. Breakfast was okie not much variety given its a 3.5 star hotel .

Friends_and_family Family

10/10

Exceptional

22 Nov 2019

Verified traveler

10 points. Check in and out was done in timely matter, room was very clean, and the staff on breakfast time were amazing, in special Tina, was in top of everything. We were contacted by a couple of managers to make sure that everything was ok. Thanks again, we had a great time.
Roberto Furlong

Leisure Family

10/10

Exceptional

24 Oct 2019

Verified traveler

Couldn’t commend the staff more; they were all so friendly and helpful and would never say no. We had an issue with arranging a collection from the airport and it not turning up, so double check before you fly that someone will be coming to get you! It was however dealt with and we received a complementary driver to take us to our next hotel. Only slight issues were that the shower pressure wasn’t the best, and the breakfast could have been improved - one day they had a specials section doing pancakes and waffles, the next day it was a salad bar which was disappointing. Overall, I recommend this hotel, comfy beds, friendly staff, good spa treatments, and Yudi from house keeping makes the cutest towel animals

Leisure Partner

10/10

Exceptional

08 Oct 2019

Claudiu

Everything was amazing, the stuff very friendly, and the rooms cery clean.i recomended to everybody

Leisure Friends

8/10

Excellent

05 Oct 2019

Verified traveler

Great location, clean room. Love the pool only sorry I didn’t get a smoking room as it’s not convenient

Business_and_leisure Self

10/10

Exceptional

26 Sep 2019

Verified traveler

Rooftop pool is nice but frosting on glass obscures view of city. Was black mould in shower room and one of the electrical sockets next to the bed was loose. Room service wasn't cheap but you got a decent quantity and quality for your money.

Partner

2/10

Poor

19 Sep 2019

Verified traveler

My partner and I booked this hotel for our 2 week stay. Upon arrival in the afternoon, our room wasnt ready to check into. We waited 30 minutes in the hotel lobby.

The first room we got into was disgusting. The shower smelt terrible, and the water did not drain. There was a 10mm sheet of water on the ground of the shower at all times.
The towels were stained all over, so badly i have no idea how the staff didnt pick it up.
The bathroom sink would fill up and not drain.
There was mould and rust in various parts in and around the bathroom.
The walls had several cracks.

The staff were very hard to communicate with. They did not understand english very well, nor could they speak it well either.

Twice we called room service, once to ask how to operate the safe, and once asking for new towels. No one came both times, we figured out how to use the safe and went and got new clean towels ourselves.
For the week we were there, our sheets were not changed.

The food was very average (room service and breakfast). We asked for eggs at breakfast and they didn’t understand. No one ever attended the pool bar.

Even though we paid for 2 weeks stay, we left and paid for another hotel. Before you read all the reviews and think this is such a great hotel, dont be fooled. I am not one to complain about much but this was a terrible stay.

I would never return here again!

Leisure Partner

8/10

Excellent

31 Aug 2019

laughing

Good location, near 24 hour McDonald's. Nice roof pool for sunning, relaxation. Has decent gym, and clean bathrooms. Room was also decent.

Leisure Self

10/10

Exceptional

24 Aug 2019

Verified traveler

Loved the roof top pool. Loved room service. I didnt really like the breakfast. Lots of things i didnt eat

Leisure Self

10/10

Exceptional

22 Aug 2019

Nusrat

Can not explain how amazing this hotel is. Best service the rooms are spotless. Can not fault them on anything. Breakfast is amazing and really raises the standards. Thank you for having me and my family. I look forward booking with you again

Leisure Family

2/10

Poor

04 Aug 2019

Lonardo

The premise is not expected,
But customer service are rude and arrogant and much of help
Food is not fresh and watching you at all time not privacy at all
Too expensive for this kind of accomodation
Overall give 2 stars
Definitely not coming again bad experience ever

10/10

Exceptional

01 Aug 2019

Erik

Very good hotel

I liked this hotel very much. Room was clean once they cleaned our room 2 times in one day :) Staff are friendly and helpful. On rooftop there is pool which is good to there is a bar too so you can order some drinks. WiFi was working without problem and breakfast was good too a lot of different foods. Maybe only bathroom was quite small this is only negative thing about my room.

Beach is 5-7 minutes away and on the way to the beach there are some restaurants. There is quite big grocery store around 100m away.

Next time if I will go to Bali I will take this hotel if the price will not change drastically

Partner

6/10

Pleasant

26 Apr 2019

Verified traveler

I liked that it was in the centre of Kuta and close to everything.
I didn't like that I organised an early wake up call for the airport which never came.
I was offered a free breakfast and a ride to the airport as an offer of apology.
I would stay there again, if you like it simple, it's a good hotel.

Leisure Self

10/10

Exceptional

08 Sep 2018

Syahidy

We had leftover food from our dinner and the hotel helped us to reheat the food at the hotel’s kitchen, twice. It was unbelievable and very friendly staff.

8/10

Excellent

27 Apr 2018

Matthew

Great Value (but it's still a cheap hotel in Kuta)

The price is great for what it is, location is right where we were wanting to be, and the breakfast was better than expected... some pros and cons:

Pros:
- Located right in the heart of Kuta yet down a little side street so it's not that noisy. We were there a couple days for shopping, so being right next to all the shops was ideal, and the beach is basically two blocks away.
- Breakfast buffet was sufficient and better than expected: eggs station saved the day, coffee notso good, but overall, tasty and good enough to fuel up for the day.
- Staff is very friendly and helpful: perhaps too much so, but can't really complain about that.

Cons:
- The room wasn't really that nice, but what do you expect for this price? Bed was clean and bathroom was fine. Very damp smelling when we first walked in though, and we had to open the windows in order to breathe.
- Loaded with tour groups: mostly Chinese and Indian, so one morning breakfast was over-crowded and these groups can be kinda loud when arriving and departing.
- If you're looking for a relaxing vacation in Bali, then Kuta isn't the right place, though resorts in the area might give you enough of a buffer to escape the madness: though quiet, this place is not one of those venues. This place is really in the thick of it.
- Some areas on the rooftop are still under construction.
- Pool looks dirty - wouldn't recommend swimming in it, so don't count that among the amenities.

Partner

8/10

Excellent

07 Feb 2018

gavin

Good Hotel for price and location

Good Hotel for price and the location was excellent for use. Excellent friendly and happy staff who did their best for you . Breakfast was good just ask for bacon if you want it . Believe this hotel was mainly used by people for short stays, a lot from Asia who unfortunately are not quite when coming back to their room at night . Will consider using again in the future.

8/10

Excellent

22 Jan 2018

Johnthila

Business trip up to bali

Excellent staff and breakfast only thing need more room to improve.
it was raining most of the day

10/10

Exceptional

18 Nov 2017

mike

Awesome staff!

Awesome staff, super friendly and helpful. Great location, close to everything but just off the main street so nice and quite.

10/10

Exceptional

25 Oct 2017

stephen

diving

I travel a lot and in all hotels I have never been treated better .all the staff new my name and did every thing to make my stay outstanding.

10/10

Exceptional

20 Sep 2017

MITEN

Centrally located & just 5 minutes walk to Kuta be

Pleasant & overall good.
Recommend . Value for money.

Family

10/10

Exceptional

18 Sep 2017

Belinda

Awesome budget hotel.

Staff were lovely. Clean room, great aircon. Rooftop pool was good (just need a little shelter). Great location. Easy walk to matahari, beach and markets (and Gloria jeans!!!). Breakfast included was the best I've had at the budget hotels. Everything good quality and fresh. Just wish they had an egg station (although I did ask them to make poached eggs a couple of times) and maybe a juice (only water and ice tea). Will definately stay here again. The best value for kuta!!!

8/10

Excellent

23 Aug 2017

Janet

good location, value for money

excellent location, close to shops, restaurants, beach etc. The room was not large but was lovely, clean and comfortable. Loved the view of the rooftops of Kuta.

10/10

Exceptional

20 Aug 2017

Cherry

Best of 8 Bali hotels i stayed in this trip

Excellent value for money. Close to Matahari but pavement bit awkward Leisurely stroll to Beach close to everything you need
Fabulous 360 view from rooftop pool area
Will definitely stay again

8/10

Excellent

07 Aug 2017

Zoz

pleasant staff and good location.......................................................................................................................................

6/10

Pleasant

17 Jul 2017

Verified traveler

Solid option if you are on a budget

There are some small problems with this hotel, but the staff is really good and will try to help you. Like I got a pillow sheet with a blood stain on it and they quickly gave me a new one and apologized. We ordered room service cause we got in late and there was a caterpillar in the salad which turned us off of their food. The pool has a lot of loose tiles like some things which are a little worn down. AC was good.

8/10

Excellent

18 Apr 2017

Bradley

Good location

Very clean hotel and in a good location

Family

8/10

Excellent

01 Mar 2017

Matthew

Well positioned - in the heart of it all

Couldn't find a better location in Kuta - right in the heart of it all! Almost everything a short walk away. Hotel staff are friendly and helpful and the roof top pool is a good size

Family

8/10

Excellent

23 Feb 2017

Chee Meng

Nice room enough for solo travellers. Location near kuta sqaure. 2 pillow of soft and firm to choose from . toliet have a foul smell but overall good

8/10

Excellent

22 Jan 2017

Mahbub

Overall quite pleasant!

rather good - quite liked it!

Partner

8/10

Excellent

31 Dec 2016

phil

Great location

Same h/inn express type as anywhere else. Still the only problem is no storage space (drawers etc). Live out of suitcase. Otherwise great experience.

8/10

Excellent

24 Dec 2016

Tari

The hotel such as one-stop-center for traveller!

The hotel was so strategic and conveniant! Its nearby everything that traveller want such as shops, art market, money changer, bank, restaurant and not least, the wonderful beaches view and seaside!

10/10

Exceptional

10 Dec 2016

Vivian

My family with 3 kids stay at holiday inn kuta square from November 29 to December 3. We enjoyed our stay because the staffs go out of their way to help us with all the issues we have from airlines tickets problem. The manager of the hotel took me to the airport and Thai airway office to solve my airline tickets issue that we have. When we have problem with currency exchange, he helped me take my money back. Breakfast menu change everyday. The swimming pool have great view.

Family

8/10

Excellent

07 Dec 2016

Benedict George

Nice hotel, close to Kuta beach

Good hotel for the price. Note too far from the Airport.

6/10

Pleasant

29 Sep 2016

stevef

Good location, but noisy and moldy

Room smelled musty and the bathroom was covered in mold and all the paint was pealing. The Windows were very poor quality so you could hear all road noise

4/10

Poor

24 Sep 2016

ai ting

Location is good

Is really bad experience because we stay here 4days no change the bed sheet ~ is near the street noise all the time not recommend

Family

10/10

Exceptional

20 Sep 2016

michael

Great location & superb staff

Amazing staff ratna & aku

Family

10/10

Exceptional

27 Aug 2016

BharatBhushan

World class hospitality with smile

Great hospitality by the hotel staff. We were warmly welcomed. The staff was always updated with required information. They were well mannered and well trained.

We will recommend it to others and come back to same hotel when we come back. I hope by that time they will have a few rooms with bath tub and room service started.

Family

8/10

Excellent

16 Aug 2016

Indah

Location location location

This hotel location is not to far or to close to where you want to enjoy your holiday in Bali.
From my brother in law inform me that this hotel not that old hotel.
But unfortunately seem they just let go for the maintenance.
For example on my room I saw a wall need some touch up plaster and paint in bathroom area. On bedroom they have hole besides the ac controller. The closet door need maintenance they nut are lose and have bad sounds if you open the door.
The food?? I don't know... Not making us feel want to have breakfast there. Cold , bland and to much to discuss here.
I informed this problem with Mr. Gusti and he act quickly and follow up with me.
He and his crews try the best they could to satisfied their guests.
It sad if Holiday inn look unmaintained. The light near the bed need to touch up... Look rusty.
One more thing... Maybe they can secure the launch chair on pool area. They are so dangerous... That chair can flip back and make the person hit the head to glass. I still have big bump on my head cuz that incident.
Anyway if the Holiday inn express can take my suggestion they will look much more better.

6/10

Pleasant

08 Aug 2016

peter

Just ok

Hotel is clean and modern but rooms and bathroom are small
Staff friendly but breakfast room is disorganised and with very limited selection

Partner

10/10

Exceptional

23 Jul 2016

Vinodh

Great Experience

Nice Friendly Staff, Excellent Buffet Breakfast, Great Location!!!

All in all a very good experience.

Definitely will Stay next time

Family

8/10

Excellent

26 Jun 2016

Paul

Outstanding Service

The hotel is basic. You get what you pay for.

The service, however, was outstanding. The lady at the front desk (her name starts with a \"V\", long black hair, petite) went above and beyond to make a booking for me, and subsequently changed the booking date upon my request. Wonderful....

Family

8/10

Excellent

23 May 2016

Daniel Boon Seng

Pleasant Hotel Staffs Service

Dear Sir,

This Hotel location is near (walking) to Kuta Square street shops, Discovery Mall and Kuta Beach. The main road of hotel outside is narrow which is norm to some Bali road.
The Hotel provided reasonable size of rooftop pool and reasonable equipment of Gym facility. sunset view can be view at rooftop Attic.
City view and kite at sky can be view on/ inside rooftop pool.
The room (city view) is cosy and well maintenance. No Bathtub in room.
The Morning breakfast is well serve with variety and yummy foods.
The Hotel staffs service are well professional and well trained. They provided warm and friendly smile and conversation any times.

This Hotel is recommended to stay. Thanks...

Family

8/10

Excellent

17 Feb 2016

Ferry

Nice and affordable hotel

This hotel is within walking distance to Kuta beach, where you can do all sorts of water sport and activities. There are plenty of shops nearby for all the necessities and your shopping needs. Highly recommended!

8/10

Excellent

03 Jan 2016

Laurent

Overall excellent

Good location , good price , good shopping around , simple but good breakfast, I will return.

Partner

2/10

Poor

03 Nov 2015

Mohamed Hafed

Don't pay in advance! U might change hotel...

One of the worst hotels I stayed in!! Changed room 2 times! First room was so bright light could come through straight in my eyes n noise from reception n lobby of staff n guests all night n morning!! Second room had a horrible smell coming from the drain in the shower! Bed linen n towels r so old they looked dirty!! other hotel guests smoke everywhere!in the corridor so the smell of cigarettes got to my room!! Hotel is in dirty n scary back alley n it's a long walk from bars n restaurants!! The best thing about this hotel is customer service n helpful staff!

8/10

Excellent

15 Aug 2015

Suresh B

Great location and value!

Great location! and value!
Friendly and helpful staff.
Great Breakfast Buffet!

Partner

8/10

Excellent

21 Jul 2015

Yvette Anna

Good location

Overall the hotel was good, only grouse would be that it doesn't have a restaurant and the ground floor rooms are a little cramped and claustrophobic

Family

10/10

Exceptional

02 Jul 2015

Angela

Great Hotel, definitely coming back!

The staff is very friendly and helpful. Very good location and powerful air conditioner, very important. We are definitely coming back.

6/10

Pleasant

04 May 2015

Rajat

All-right hotel ok neighbourhood

Good for the price. Be aware its in a narrow street though close walk t(5-10 min) to both Kuta beach and legian road. Staff very gentle and helpfull.

Partner

8/10

Excellent

04 May 2015

sf

Good location.

Good location. Easy access to beach, shopping and night spots.

10/10

Exceptional

16 Apr 2015

Adrian

Nice hotel close to Kuta Square

Hotel is far enough from the busy road to not hear the constant blaring of vehicles & horns yet within walking distance to Kuta Square. Rooms are comfortable for a travelling couple. We did encounter one problem, the bathroom drainage was clogged so the run-off did not flow smoothly during showers. The bath towels provided showed signs of ageing, discoloured, thinning and with stains. Staff are friendly and helpful. The complimentary breakfast only serves basic food with no option for ordering eggs, however the coffee station provides takeaway cups which you can have your coffee on the go.

10/10

Exceptional

16 Mar 2015

Li

Good hotel

I stay in Holiday Inn Express of Kuta for one night with two rooms, one for my father and one for me and my wife. Hotel location is very nice, only 5-8mins walk to beach. Staff there are helpful. Room is simple but comfortable. I will stay there again. However I leave my new shorts there..

Family

6/10

Pleasant

03 Feb 2015

Jessie

Stop over

Location is great, good service however bathroom was dirty, stains marks on the bath towel, it doesn't even look like its original color. Bed was smelly and room is noisy. Quite disappointed as its holiday inn express but it's cheap so I guess you can what you pay. Won't come back.

Partner

8/10

Excellent

02 Feb 2015

Eduardo

Value for money

Location is great. The room was clean and cozy. Price is reasonable. Friendly staff. I will defenitely stay here again when I go back to Bali with my wife, and will surely recommend this hotel to my friends and family. We had a great stay.

Partner

6/10

Pleasant

07 Jan 2015

Myungken

Worthy for price

nice location. worthy for payment

Partner

6/10

Pleasant

05 Jan 2015

Verified traveler

Stinking and overflowing bathrooms

We stayed at Holiday Inn Express Kuta square for 3 nights during new year's eve and was surprized to find that the bathroom in the room provided to us was stinking. It was unbearable stink and we were given different room. We had booked 3 rooms and in other room provided, water in the bathroom was overflowing. This room also changed. We arrived at the hotel at 10pm in night and hotel management had enough time to check but who cares. We complained so we got rooms changed. Hotel room is small, bathroom does not have locks. Common bathroom door which moves to become door for bath area. Almost same spread during breakfast on all 3 days. On positive side, hotel is close to Kuta square.

Family

8/10

Excellent

10 Dec 2014

Sin Yee

Nice and comfortable stay

nice and comfortable stay at Holiday Inn Kuta.

Family

8/10

Excellent

20 Nov 2014

G

Nice hotel close to beach & shopping area

Overall, it was a good experience. If you're staying for let's say 1 week like I did, then you'll find the Breakfast buffet to get repetitive after 3 days.

Otherwise very good. Staffs are FRIENDLY & HELPFUL.

10/10

Exceptional

13 Oct 2014

Carmelo

Regular visitor

Always happy to come back as good value for money, location of hotel is close to everything. Staff are very friendly and always helpful. Special mention to Oggy, Asiawan, Budi Arma, Yoga and Winaya. Also to Redi who does these amazing animal creations from towels.

10/10

Exceptional

12 Oct 2014

shawn

Great location, great price

No complaints!! The hotel was in a great location, was very clean, staff were very friendly and the price was great - breakfast was great also!!! I definitely recommend this hotel to anyone staying in Kuta!

10/10

Exceptional

10 Oct 2014

Carl

Good location, friendly staff

Great location close to beach, restaurants, Kuta Square and Matahari. Don't need a bike to hire everything is close walking distance. I found the room was always clean and hotel facilities were great. Breakfast was always enjoyable with a variety for continental breakfast, overall I thought the price for accommodation was value for money. The wifi was very good and fast, but most of all the staff was very friendly and helpful, special mention to Oggy, Winarya, Asianwan, Eckar, Budi Arma also to Redi who made amazing animals creation out of towels....awesome. Happy to come and stay here again when I come back to Bali. I highly recommend this place to everyone.

10/10

Exceptional

09 Oct 2014

Carl

Close to everything and friendly staff

Close to the beach, shopping malls and Kuta Square where you will find most things that you need. Good value for money, rooms are good and very friendly staff who are helpful, have to mention Oggy and Asiawan who were always helpful. Wifi and breakfast is good and upstairs where the pool is located you have an awesome view of Kuta. I recommend this hotel for singles, couples and families.

Carl C - Sydney Australia

10/10

Exceptional

06 Oct 2014

Verified traveler

Nice hotel and close to shops and beach

Nice hotel and close to shops and beach. the staffs were very friendly. I liked the location

6/10

Pleasant

01 Oct 2014

Sarah

Right in the thick of Kuta!

Service amazing, loved the rooftop pool. Enjoyed our stay, place was good but wouldn't choose Kuta again to stay in, we chose as wanted to be near airport as flight arrived late in the evening.

Family

8/10

Excellent

28 Sep 2014

Rashid Adnan

Good Location

Stayed for 3 days. Room was comfortable. Nice breakfast. Pool is situated on top of building with very nice view. Can see Mount Agung clearly. Overall excellent hotel.

Family

6/10

Pleasant

24 Sep 2014

Verified traveler

Less than expected

Dirty sheets

10/10

Exceptional

27 Aug 2014

Saurabh

Stay here if u just want to crash at night

The hotel is very well located at Kuta Square and next to the beach. The rooms are spacious but the washrooms are a tad not made well. I had water flowing all in the room from the washrooms. Also if u r not going with spouse then u may find no latch on the washroom door and glass partitioning from the room a lil disgusting

10/10

Exceptional

18 Aug 2014

Rima Syafinaz

Awesome hotel. Near to kuta beach and shopping spot. Clean rooms. Good service, friendly staff, great facilities and breakfast too. Reccomended hotel! Thumbs up!

Partner

8/10

Excellent

16 Aug 2014

Bahtiar Salamon

Very friendly staff

I stayed here for one night. I received a very warm welcome from the staff. I got my room very fast.
Room is very cozy. The only complaint is the warm water is some times taking too long to get and most of the time I couldn't wait, I simply shower in cold shower

10/10

Exceptional

08 Aug 2014

Dario

great hotel, good value for money

I have stayed in different location around Kuta but Holiday Inn was so far the best. Clean, comfy beds, friendly staff, located very close to Kuta Square. Good hotel for short holiday in Bali, definitely will come back

Family

10/10

Exceptional

07 Aug 2014

dasude luna

great

it was a nice hotel, we can go to the beach walking, the free breakfast was great also.

Family

8/10

Excellent

02 Jul 2014

Magic Job

Nice small hotel 8 minutes walk from the beach

It was a small, cosy and secure hotel a short distance off the side of kuta beach. It is near Kuta market. Basic breakfast, but new facilities and good security card activated lift.

8/10

Excellent

28 Jun 2014

HRopka

Decent enough

We stopped for 1 night before flying home, picked the hotel for location and expected consistency from Holiday Inn Express. Lived up to expectations, simple but clean room, pool was clean and tidy with decent amount of furniture, and staff were really helpful, allowing us to use pool / shower after check put before our flight. Location decent, close to beach and shops. Breakfast was pretty basic and a bit scruffy but you get what you pay for. Would recommend for a short stay for convenience rather than for comfort / facilities you may want for a holiday stay.

8/10

Excellent

25 Jun 2014

nurhudaaziz

Cheap, clean, comfortable and convenient

I stayed 4 nights in this property. Staff at reception were very friendly esp. Yadi and Oggy. Room was clean with basic amenities provided. Cable TV in room. Wifi was steady. Nice rooftop pool. Breakfast was just ok; nothing fanciful but for the price I pay for the stay, what was provided was sufficient.

8/10

Excellent

23 Jun 2014

DR

Good value for location

Pros: central location, easy walking distance to popular points in Kuta, modern and clean rooms and facilities, good wifi, cable, showers, and air conditioning in rooms, great breakfast selection, and friendly staff. Cons: The hotel lists it has a fitness center but as present it does not (it is not installed yet), the street it is located on is narrow and has lots of traffic and there are sections with no sidewalk, the roof top pool is nice but there is no bar as described. Overall, it is a good hotel and if they ever get a fitness center installed and remains at the same price, then it will be a great value hotel in a central location.

Family