Name: Hesperia Zaragoza Centro
Address: Calle Del Conde De Aranda, 48, Zaragoza, 50003, ES

2/10

Poor

27 Jul 2026

Steven

**One of the worst hotel experiences in Spain — stay away**

As someone who has traveled extensively all across Spain, this has to be by far one of the most disgusting, disappointing, and overrated \"hotels\" I have ever experienced. To start with a serious forewarning, it is situated in a terrible part of Zaragoza that feels very unsafe to walk around.

The room itself was claustrophobic, described best as the size of a shoebox. We were given an interior room that looked out onto a nasty, rusted metal stairwell used as a fire escape. The drapes were filthy, the blackout shades had tears all over them, and the old locks made the doors—which are paper-thin—feel completely untrustworthy.

Speaking of thin walls, the soundproofing is non-existent. You can hear every conversation from the rooms next door and across the hall as if the people are standing right inside your room. To cap off the night, I had the \"luxury\" of listening to a couple have loud s*x for an hour and a half.

Hygiene was a major issue. The towels were dirty and disgusting, as was the bathtub and shower. To top it all off, the restaurant—if you can even call it that—was rarely open and looked so poor that I didn't dare try it, nor did I want to pay an extra charge for what would clearly have been a disappointment.

The place apparently bills itself as a convention hotel, though I cannot imagine any legitimate company hosting an event there. Old and dilapidated even by Spanish standards. Was like a brothel.

6/10

Pleasant

09 Jul 2026

Caroline

Very basic could do with a bit of work but clean and fine for an overnight stop and sleep kind of trip

Partner

8/10

Excellent

24 Apr 2026

ANTHONY CHARLES

Nice hotel near easy 15min walk old centre. Staff very helpful and breakfast wide-ranging and good quality

Friends

6/10

Pleasant

23 Apr 2026

Marilyn

The AC was great and it was close to attractions, but didn't feel safe. Lots of illegal

Partner

8/10

Excellent

24 Oct 2025

Rosa

The only bad thing was that the air conditioner is available only in the summer. We opened the window but lots of noise from the street

Leisure Partner

6/10

Pleasant

20 Oct 2025

Jim

Disappointing service

First the positives: Decent sized room; clean; good natural lighting. Comfortable beds. Bathroom; good size; clean; toiletries provided. No internal noise. Effective blackout curtains.
The negatives: Very noisy outside – this is a route for 4/5 bus services and buses go past every few minutes. The windows are double glazed but don’t stop the noise completely. Impossible to keep the windows open for long, especially as there is a local hangout for youths 20m away.
The a/c wasn’t very effective but then it seemed to give up completely. When I went down to report this, the duty manager explained that they had just switched the system over from summer (cooling mode) to winter (heating mode) so nothing could be done. As our room was in full sun all afternoon, by the time we got back in the room was sweltering. Opening the window would have just let more hot air in (not to mention the noise). The manager did ask if a fan would help. Unfortunately, it was just a portable fan heater that was ineffective. So the last 3 days were very uncomfortable from early afternoon onwards.
Finally, we ere told that they only provided complimentary tea/coffee on the first day. They did however say they would try to provide occasional top-ups. I have never encountered such a policy in any hotel I have ever stayed in.
All in all, this is not a hotel I would recommend for anything or for anything other than an overnight stop.

Partner

2/10

Poor

20 Oct 2025

David

Pros: conveniently close to historic area and good variety of restaurants. Cons: the room at the top of the building, there was no air conditioner and no fan, and the temperature was over 40°C / 100°F+. I went downstairs and explained this problem to the manager and he said he could not turn on the air conditioner due to a royal decree. They told us that we could go out and return at night and open the window: we did and the noise was unbearable. We could not sleep well, and they did not attempt to move us toa cooler floor.

Leisure

10/10

Exceptional

18 Sep 2025

Michel

Buena localizacion cerca de todo

Leisure Partner

8/10

Excellent

16 Sep 2025

William

Clean and comfortable. Good breakfast buffett but Mgmt watching volume of food we consumed and even called our attention loud publicly. This is unacceptable. Will not return.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Alkarim

Convenience

Leisure

10/10

Exceptional

20 Jul 2025

Toni

Friendly staff! Close to everything.

Leisure Partner

6/10

Pleasant

19 Apr 2025

Sonia Noemi

Room was clean but no body wash or shamppo available in the room, even when we reported it, the service was not provided. No air conditioner in the room due to the season

Leisure Family

8/10

Excellent

24 Feb 2025

frank

Hector at the front desk always went out of his way to be helpful eg. calling a cab, helping us book train tickets etc. He greeted all clients with a warm smile and his English was excellent. His restaurant suggestions also were much appreciated.

Leisure Friends

4/10

Poor

10 Feb 2025

wilfredo

Stayed there 3 nights and it was ok. The only issues I had was the hotels parking. You have to take an elevator up and down and the elevator and the parking area was very tight with little room to maneuver

Leisure

6/10

Pleasant

27 Sep 2024

Monica

conveniently located. liked that it had a fridge. friendly staff

Partner

10/10

Exceptional

24 Jul 2024

Yansel

OK

Leisure Family

10/10

Exceptional

23 Jul 2024

JENNY

The restaurant was not open but the hotel was lively, the receptionist upgraded us as wed had an awful journey, he was so friendly. Breakfast was great.

Leisure Partner

6/10

Pleasant

09 Jul 2024

Snir

At the art of Zaragoza this hotel reside a very noisy neiguberhood, my room window was fasing another building windows in a way that I couldn't open the curtun to let some light in.
The wall are paper thin and you can hear every movement in the neerby room. One elevator didn't work and there is no parking if your car weighs more than 2000 kilos. the street was full of drunk people and the police are frequently visiting the area. the hotel staff was very good and kind, with good english and ready to assist with any problem.

Business_and_leisure Self

8/10

Excellent

30 May 2024

jabbar

Was awesome experience in our journey from Canada to Spain
Visiting wonderful plalace aljafaya
Amazing 1492 castle
Hope coming back again
Shahla and Jabbar from Edmonton Canada
May2024

Leisure Family

2/10

Poor

07 Sep 2023

Stuart

so discourteous

I booked a room for Tuesday night to break up a 1700km drive. My car broke down and I tried contacting the hotel to ask if they could change my booking to the following night as my car was being repaired.
The phones did not work/no one answered me or Hotels.com when they tried on my behalf.
Hotels.com sent them an urgent request which was ignored. I ended up having to sleep in the boot of my car.
The courtesy of a reply I would have thought the minimum. I will never use this hotel group again

Self

10/10

Exceptional

13 Jul 2023

Lucy

A hidden treasure

I was very impressed by the assistance and helpfulness given by Juanjo.

Self

8/10

Excellent

13 Dec 2022

sal

Property is alright, area is a bad neighborhood. Parking is very expensive we got charged almost half a night's stay just to park our car.

Business Family_with_children

10/10

Exceptional

17 Jun 2022

Verified traveler

A great experience

Very friendly and helpful staff. Central location, and an easy elevator-parking. We felt extremely comfortable.

Friends_and_family Friends

10/10

Exceptional

16 May 2022

William

Location was excellent, ideal for all the sights and restaurants in the old city. The parking was tricky - our car just fitted into their lift. Would not accommodate a large 4×4.

Leisure Partner

10/10

Exceptional

14 May 2022

Marion

Just a great hotel.

Excellent hotel in a great location in a lovely city. José on the front desk was more than helpful. He just rocks.

Partner

8/10

Excellent

02 Feb 2022

Julie

If you come by public transportation...

Good location and very near the bus stop which direct to Central Train and Bus. There were a couple of bottle water in the room which is nice. Breakfast was ok. It could be better. I recomend to add babanas. Room was big and quiet.

Self

8/10

Excellent

08 Nov 2021

Rachael

Clean, functional, well priced

Very clean, well priced and functional hotel for exploring the city. Comfy beds and friendly service at the desk. A good option for this price bracket.
Only drawback was the room was baking hot and the heating/control panel didn't seem to work. Luckily we could open the windows to let some fresh air in :-)
Would happily use again if in the city.
Pictures online representative of the experience.

Friends_and_family Family

10/10

Exceptional

06 Nov 2021

Giancarlo

Staff was friendly. Check in was easy and quick. Room was clean and my stay was comfortable

Leisure Self

8/10

Excellent

24 Oct 2021

Roberto

Fair value for money, on a bit depressive area.

I´ve been at this hotel few years ago, and the hotel quality and services have been decreased in general. A renovation should be done. There is not Breakfast service at a restaurant, of course they offer for free some fruit and coffee, a bit poor for being on a Hesperia Hotel I think. Good cleaning and bed are still good points.

Partner

10/10

Exceptional

24 Mar 2020

Verified traveler

I like it very much. If I return to Zaragoza I would stay, check in with there. The employee's are very helpfully and help you a lot. The hotel is near the historic center.

Leisure Partner

6/10

Pleasant

30 Oct 2019

Verified traveler

Not an ideal location if you come in by bus or train and a bit far to walk to the old town. No wifi in the room. Were warned by the local not to take side street at night. Very helpful staffs,

Leisure Family

10/10

Exceptional

28 Oct 2019

Verified traveler

Friendly and helpful. Good location a few mins walk from historic centre.

Friends_and_family Partner

10/10

Exceptional

25 Oct 2019

Helen

Great location, car park lift is v narrow!

Hotel in great location, 10 min flat walk to the main streets & tapas area. Bed & pillows were comfortable & bathroom nice with toiletries. Breakfast was decent too. The road noise outside is however constant day & night, so depending on the room location in the hotel, you may want ear plugs. We used the underground parking: Warning...you must be a good driver & with a car no larger than 3 series bmw, definitely no larger & not 4x4. There is a v v tight car lift & once you are on a parking floor, you return back out the same way with v tight turns around concrete walls! To change floors (i.e turn your car back around) to find a space on another floor is quite scary! Once parked, it’s fine, €16/night.

Partner

8/10

Excellent

20 Oct 2019

Verified traveler

in the city centre. good location for shopping and visiting.

Leisure Partner

10/10

Exceptional

11 Oct 2019

Antony

Lovely clean hotel with great aircon close to the old town and river. Friendly front desk. Great value.

Self

8/10

Excellent

09 Oct 2019

Mr Ronald

Good Accommodation at a reasonable price.

We actually stayed Sat, 05 Oct - Sun, 06 Oct

This hotel is certainly worth checking out, large spacious bedroom, very clean and modern with a generous size bathroom. An entrance hallway with wardrobe contained therein. Being a weekend we were able to park on the forecourt in front of the hotel thus avoiding the extra cost of using their car park. Fairly closely situated to the city centre & within easy walking distance of all the major sights.
The only disappointment was at breakfast and with a large coach party staying were unable to cope with the numbers. The coffee machine broke down and they had to resort to hot water flasks etc. Overall well worth considering though.

Friends_and_family Family

6/10

Pleasant

07 Sep 2019

Michael

The best part is the location!

A true three star hotel as expected. The best part is the location. It is just a short 10 minute walk to the Aljaferia and the same to Neustra Señora de Pilar and the old city. They have a aprking garage on premises, at a reasonable extra charge.

Partner

8/10

Excellent

07 Aug 2019

Robert

Great Location

Stop off on way to south of Spain. Hotel was nice and clean and in a great location. Room was large with a really big comfortable bed.

Partner

8/10

Excellent

30 May 2019

Verified traveler

The location was good, just a short walk from all the major sights in Zaragoza. Our room was spotlessly clean, large and with a very comfortable bed. The hotel is a little dated but very good value for money. We didn't have breakfast included, but there are a couple of good places for breakfast very near the hotel.

Leisure Partner

8/10

Excellent

01 Apr 2019

Verified traveler

Great

Great place to stay.

10/10

Exceptional

05 Nov 2018

Sarah

Highly recommend NH Hotel Zaragoza Centro

Firstly, we had an SUV with a roof box, the hotel underground car park door was broken and the height of the vehicle ruled out local public car parks. The duty manager allowed us to park in the covered portico area in front of the hotel which really saved the day. The rooms were comfortable and the location was perfect for easy access to the town centre, 5-10 mins walk. Overall a fantastic choice of hotel.

Family

8/10

Excellent

10 Sep 2018

Pat

Nice quite hotel. Stayed for a conference, would return for a holiday break.

10/10

Exceptional

21 Jun 2018

Verified traveler

Clean, great shower. Staff were very knowledgable of local sites and restaurants.

8/10

Excellent

13 Jun 2018

Verified traveler

Nice hotel in the center of Zaragoza

Lovely hotel in Zaragoza, within walking distance of town and easy to get to from train station (bus 34).
Room was well laid out and had all that we needed (including a fridge).
Ended up staying another night as was a relaxing and enjoyable place to stay.
Staff were very friendly and helpful.
Highly recommend.

8/10

Excellent

22 Feb 2018

al

good hotel central

good hotel, easy to find and in a good location. close to the market, close to the main galleries, staff are really helpful, and they know the good places, ( best churros, best fish restaurants, best walks, and some secret places.) so a comfortable hotel and great beds.

8/10

Excellent

02 Oct 2017

Steve

Close to everything / Comfortable Hotel

Only a few minutes walk from the main shopping areas. The hotel staff were very helpful. The rooms very clean and there was ample food at breakfast. The only fault was that you couldn't get a drink even a coffee because the bar was closed most of the time.

10/10

Exceptional

09 Sep 2017

Vanya

Good

Lovely hotel

Partner

8/10

Excellent

08 Dec 2016

Max

Nice Hotel If You can get to it!

We drove, I had updated my GPS before we left but it still wanted to take us down a street that you couldn't drive on to get to the hotel. They have build a tram line so make sure you know how to get there before you go. You use car elevator to get to the parking and the parking is very tight. Once you find it, the hotel is in a great location, close to the sights and the old town. Easy walking to everything.

4/10

Poor

27 Oct 2016

Verified traveler

A hotel not to come back

I am not the kind of person who spend a lot of time in a hotel room so I usually don't care much about them, but this one deserves a bad review.
The room was tiny, and I mean tiny. We had to bend to no touch the ceiling on some parts of the room.
The window was on the high part of the ceiling, so high we couldn't even open it or close it.
The toiled was dirty... disgusting.
The air-conditioning didn't work.

6/10

Pleasant

20 Oct 2016

Klaus

Affordable city center hotel

Prevent rooms to the front street, very loud.

Partner

10/10

Exceptional

05 Aug 2016

Elena

Super friendly staff in modern hotel.

Ideal hotel for us when visiting family in Zaragoza. 5 minutes walk to historical main center area, and with brilliant connections by bus and tram to everywhere else in the city, including the train and bus stations. Very friendly staff, always there to help, and specially nice with children. Reduced prices due to noisy and not particularly pleasant neighbourhood, but we were at the hotel only to sleep, so never a problem.

Family

8/10

Excellent

05 Jul 2016

Verified traveler

Great location at great price

Good location close to all attractions and the great tapas bars

Partner

8/10

Excellent

07 May 2016

Verified traveler

Convenient but noisy hotel

The hotel is pleasant and nicely located near all the attractions--but on a very busy street with inadequate soundproofing. So unfortunately you will hear busses, parties, arguments, all night long.

8/10

Excellent

19 Apr 2016

Peter

Great Location

Great hotel for staying to visit Zaragoza. Staff were excellent and local amenities FAB

If you stay there ask for a quiet room at the back of the hotel. We stayed in the front and there was quite a bit of traffic noise. It didn't distract from our stay

Family

8/10

Excellent

03 Apr 2016

Ellie

Nice hotel close to sights

A nice hotel close to the sights. The staff were friendly and helpful. The room was comfortable for our needs.
The town is a little complicated due to all the one way streets, but the local people were very helpful in showing you how to get there.

Partner

6/10

Pleasant

07 Jan 2016

Verified traveler

Nice but noisy

Nice and comfort hotel, great for business or a short stay, there is a big issue with the sound isolation with the adjacent rooms.

Partner

8/10

Excellent

12 Oct 2015

Gordon

Great stay in the Desert

Great place to stay. We lucked with the Pilar Festival.

Partner

8/10

Excellent

11 Oct 2015

Gordon

Great City in middle of nowhere

Great stay at start of Pilar festival. Worth the stay.

Partner

10/10

Exceptional

23 Sep 2015

ACF82

Couple trip

Good location, generous breakfast, rooms are clean and of good size, great value for money.

Partner

8/10

Excellent

04 Aug 2015

Mario

For a two star hotel this was a bargain as it was well kept and only 10 minute walk to the center. Staff were pleasant and rooms were clean. Would definitely recommend this hotel to anyone staying in Zaragaoza.

Family

10/10

Exceptional

27 Jul 2015

Verified traveler

Very good deal, very central location

Weird car elevator! Very nice staff, perfect for Zaragoza..

10/10

Exceptional

19 Jul 2015

Mum trip

Nice friendly atmosphere.

It's was nice and excellent attendance, we arrived very early and we got immediately the room, after long trip it was the best.

Appreciate

8/10

Excellent

21 Jun 2015

Richard

Good central location

Arrived in the afternoon and went to speak to reception about getting into the underground car park. Reception were very. Helpful. Once parked we were able to check in. In the lift to our room we. Found a notice saying that the restaurant was closed all weekend however breakfast was available. This was a disappointment as it meant we would have to find our own food on the first evening which was a very busy Saturday night.
Our room was at the back of the hotel so very quiet. We slept very well.
Breakfast each morning was the usual Spanish fare with the option of various cooked eggs and/or bacon and sausages.
The parking was great for us and our stay was very nice.

Partner

6/10

Pleasant

11 May 2015

Verified traveler

Bring you own food!

We had an excellent room and were well received at Reception on arrival.

Unfortunately, the resturant wasn't open and w were very hungry after a long drive. Not speaking the language, we found it impossible to find a café/resturant around the hotel area serving food and ended up in a pastry shop with nothing more than a roll and coffee at 9pm! Not the best diet!

Partner

8/10

Excellent

27 Nov 2014

Verified traveler

great customer service

Great customer service at a good price and good location. Large rooms and comfortable furnishings.

Family

8/10

Excellent

11 Sep 2014

Verified traveler

Good overall

Hotel was clean. Staff were very friendly and helpful. Good location as it was on the fringe of the old town so it was easy to get to.

8/10

Excellent

08 Sep 2014

garry

stäy in zaragosa

We enjoyed our stay in the hotel, receptionist was very welcoming, helpful in providing local info and sights to visit. The hotel itself including room was very nice and clean. The breakfast was excellent. Overall stay was very good. Good value for money.

10/10

Exceptional

22 Jun 2014

Allan Bjorn

great hotel at a good price

The hotel offered exactly what we needed and it is within walking distance from what you would like to see in Zaragoza. No nonsense and good service.
best regards Allan Bjørn

Family

8/10

Excellent

17 Aug 2013

Verified traveler

Acceptable hotel close to all major sights.

The room was spacious and well-equipped, though we didn't find a corkscrew in it. Upon closer inspection, it appeared worse than at first glance - the room was not very clean, with lots of hair lying here and there in the bathroom. Beds are good, though. Value for money could be better.

6/10

Pleasant

21 May 2013

Golfdude

Good Location for Walking the City

Room had no window(s) just small skylight. Very small room.TV remote did not work and they had a dickens of a time finding batteries.The Wi di went down soon after we arrived and did not get fixed as long as we were there. Parking is on site but you pay for it..not cheap! Bar food and drinks were overpriced as in most Euro hotels..they do not get the connection to greater sales. Great location and clean rooms. Friendly staff that speaks passable English

Family

8/10

Excellent

22 Oct 2011

Verified traveler

GREAT LOCATION

IDEALLY LOCATED FOR WALKING TO ALL THE MAIN ATTRACTIONS AND SHOPPING AREAS. WOULD RECOMMEND THE BREAKFAST. THERE WAS A CHARGE FOR PARKING BUT UNFORTUNATELY IT WAS NECESSARY AS PARKING IS AT A PREMIUM.

10/10

Exceptional

03 Aug 2026

Morgane

Hôtel super, très bien situé. La chambre est vraiment superbe.
Nous avons juste été désagréablement surpris qu’à notre arrivé, qu’il faille payer le parking en supplément alors que ce n’est indiqué nul part lors de notre réservation.

8/10

Excellent

02 Aug 2026

Carsten

Glimrende for kortere ferierejse, kort afstand til byen. Kunne bruge en ekstra rengøring, men ellers pænt.

10/10

Exceptional

23 Jul 2026

Albert

Se está increíble en la habitación y las camas son supercomodas

8/10

Excellent

24 Jun 2026

ISMAEL

Hotel dentro de la media, nada extraordinario
En Recepción podrían ser algo mas agradables y empáticos, por lo demás todo dentro de lo normal.

Business

8/10

Excellent

10 Jun 2026

Pablo

Hacen falta cajones en la habitación para guardar ropa. No servía la caja fuerte y no tenían plancha para planchar ropa

Family

8/10

Excellent

09 Jun 2026

Emilio

Hotel muy centrico. Perfecto estado de las habitaciones. Incluye pequeña nevera y botella de agua de cortesia. Silencioso pese a estar en una calle principal. El vecindario cercano es una zona de barrio popular muy transitado. El centro apenas esta a 300 metros. Personal muy amable.

Partner

10/10

Exceptional

07 May 2026

patricia

Très bon hôtel à recommander. Merci au personnel de service qui nous a renseigné avec le sourire

Partner

10/10

Exceptional

05 May 2026

Eva

Un hôtel tres bien placé avec un parking sur place payant mais le prix de 19.95 reste raisonnable pour un centre ville
Le petit déjeuner est aussi tres varié et excellent ! Grand choux de produits salés et sucrés

Self

8/10

Excellent

14 Apr 2026

J Alvarez

Aparcamiento dificil

Self

10/10

Exceptional

09 Apr 2026

Bernardo

Buen servicio muy limpio

10/10

Exceptional

26 Mar 2026

Sergio

Ok

4/10

Poor

19 Mar 2026

Cedric

Ni servicio de habitacion, no hay vista atras del hotel. Basico

Self

8/10

Excellent

16 Feb 2026

Miko

Kaikki toimi hienosti.

Self

10/10

Exceptional

01 Jan 2026

Isaac

El hotel excelente y admiten mascotas. La calefacción un poco alta, pero lo demás muy bien.

8/10

Excellent

29 Dec 2025

Teresa

Fue una estancia de menos de 24H.
Admite mascotas, y a pesar de no tener nada en la habitación(camita,bebedero), puedes desayunar junto a tu perro en un comedor diferente al del desayuno.
A destacar la atención de la señora del desayuno, muy amable y simpática con nosotros y con nuestro perro.

Leisure Pet

10/10

Exceptional

20 Dec 2025

miguel

Estaba muy limpio y tranquilo y el personal muy amable

10/10

Exceptional

09 Dec 2025

Wilma

Muy buena localidad. Fácil para transportarse. Lugar muy conveniente y de buen precio.

Leisure

8/10

Excellent

06 Dec 2025

MARIAN

Habitación comodísima, limpia y confortable.

Partner

10/10

Exceptional

30 Oct 2025

jean claude patric

perfectamente limpia, y, personal muy amable.

Partner

6/10

Pleasant

12 Oct 2025

Egill

We could hear the snoring from the room next door, and also when the guests were using the bathroom.

Partner

8/10

Excellent

07 Oct 2025

MARILENE

Ótimo café da manhã, funcionários atenciosos, sem estacionento

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Eduardo

El Hotel está excelente, con ubicacion bastante buena.
Hay personal dentro del Staff con muy poca atención al cliente y poca cortesía como la jefa de recepción o el mesero en jefe quienes son Inclusive déspotas.
No así Héctor y JuanJo, también de recepción, quienes salvaron la reputación del Hotel.
Gracias a ellos.

Partner

8/10

Excellent

25 Sep 2025

Arturo

No habia estacionamiento para la van

Partner

10/10

Exceptional

11 Sep 2025

NIDIA

Perfecto alojamiento

Fantastico alojamiento
Personal super agradable
Una recamara limpia y agradable todo el tiempo
Muy cerca del centro, al alcance de super mercados y restaurantes

Partner

8/10

Excellent

21 Aug 2025

Cathy

Hôtel à 10mn de la cathédrale mais dans un quartier bof bof. Pas de wifi

Partner

8/10

Excellent

21 Jul 2025

IVAN

Excelente y amables el personal de hotel. Buen desayuno . Precio excelente.