Name: Palafox
Address: Marques De Casa Jimenez, S/N, Zaragoza, 50004, ES

6/10

Pleasant

03 Aug 2026

Frank

Stayed as part of a 2 week trip round Spanish cities. The location was excellent and the staff freindly and helpful. Reception was impressive but sadly the rest of the hotel very dated and in need of modernising. Facilities not good, even no ice available from the bar. There is a big rooftop pool but it is surrounded by depressing pebbledashed concrete blocks and overlooked by ran down apartments. Zaragosa is well worth visiting though and the hotel served it's purpose for us but more like a 3 star. The other hotels we used in our trip were better equiped.

2/10

Poor

22 Jul 2026

Robert

Don’t stay here

10/10

Exceptional

13 Jul 2026

Sergio

Great stay in the heat of Zaragoza. Close to everything, Rooms were clean and comfortable and we really enjoyed our stay

4/10

Poor

29 Jun 2026

Deborah

Room was tired. No complimentary water. Double bed requested on booking 9 months before but only given twin option.

Partner

10/10

Exceptional

09 Jun 2026

Jane

Lovely location but bedroom’s a bit dated

Partner

8/10

Excellent

06 May 2026

Chakra

Very good breakfast. Wide selection.

Self

10/10

Exceptional

23 Apr 2026

Carlye

Breakfast was delicious, room was quiet. AC worked. Nice atmosphere. Staff very friendly & helpful.

Partner

8/10

Excellent

23 Apr 2026

Murat

It is very well located but expensive. Keep in mind that you have to pay 25 Euros/day for parking and breakfast (if not included into your booking). The undeground parking is a bit tricky with sharp curves to take.

Business Self

8/10

Excellent

17 Apr 2026

Ollie

Stayed here before, nice hotel in a good location. The rooms are a little tired now though & could do with a refresh.
TV hardly had any channels that would work. Nothing at all in English. The shower was also very disappointing as it had a very poor hose and shower head set up which wouldn’t angle, and would shut the water off if you had the shower head too high as it pinched the hose.
The bar area is nice, & the breakfasts were quite good. I’d stay again, just felt it was a little overpriced this time based on the room.

Self

10/10

Exceptional

14 Apr 2026

Carlye

Delicious breakfast quiet room, helpful staff

Partner

6/10

Pleasant

06 Apr 2026

Luis A.

It’s a fine hotel and not a 5 stars. The room did not have airconditioning. It was a very hot room. I had to ask for my real room which was a suite and they gave me just a regular room. Overall it’s a regular hotel. Breakfast was ok.

Family

2/10

Poor

13 Jan 2026

Justyna

I requested a refund due to a mistake. Still waiting for a response.

10/10

Exceptional

04 Dec 2025

Simon

Really enjoyed the old school feel to the rooms. Great hotel in a nice area

8/10

Excellent

17 Nov 2025

Natallia

Great place

6/10

Pleasant

16 Oct 2025

Terry

The rooftop would be neat but it was closed. The linens are old garbage. The non-movable twin beds are just dumb. That should be marketed as a standard room for couples. It is a double all over the world.

Leisure Family

4/10

Poor

03 Oct 2025

Richard

Never a 5 star hotel in 2025, maybe it was 40 years ago. Everything in the hotel is old and worn out, I only stayed there, as all other places were booked

Business

8/10

Excellent

04 Sep 2025

William

The hotel is in excellent condition but some modern touches like walk in showers and USB plugs would be an improvement.

Leisure Partner

6/10

Pleasant

18 Aug 2025

Verified traveler

Not worth money

Hotel does not deserve 5 star. Room was small and not comfortable. Service desk slow. Check in took too much time.

Partner

8/10

Excellent

03 Jul 2025

Francisek

Great location, very nice lobby and friendly staff. Hotel room was a bit dated and needs an upgrade, but then it was reflected in the price. All and all not a bad deal.

Partner

6/10

Pleasant

25 Jun 2025

June

Distinctly average - not 5 star

Whilst the staff are great and the foyer is beautiful, everywhere else, particularly the rooms, are extremely dated and in desperate need of modernisation. The luxurious sun beds in the photos are not the same either - in fact the pool terrace isn’t great either - again, needs updating - just 2 umbrellas. The breakfast was distinctly average and certainly not 5 star - you spend every day looking for staff to request that more butter or bread be put out of for the milk/water in the coffee machine to be filled up. Again - not 5 star!

Partner

10/10

Exceptional

25 Jun 2025

Rodolfo

Friendly staff, conveniently located.

Leisure Family

10/10

Exceptional

15 Jun 2025

Yu

If only the wifi wasn't so slow this place would be perfect

Business

10/10

Exceptional

20 May 2025

colin

Great hotel

Very luxurious hotel in a good location. Staff were very friendly and helpful. There was a huge tub with a whirlpool bath!

Friends_and_family Family

8/10

Excellent

08 May 2025

Houston

Dinners - Hotel Palafox and Virgin of the Pillar

When in Zaragoza, dinner at the Palafox is a must have. It is alone reason to travel to Zaragoza. The breakfast buffet was extraordinary as well.

Well situated to see Old Town Zaragoza as well where a most important cathedral-basilica has a home. It’s called Virgin of the Pillar

Partner

6/10

Pleasant

08 May 2025

Maxine

Not 5 Star

Not 5 star. Room tired, service ok, breakfast definitely not a 5 star breakfast.

Business

8/10

Excellent

27 Apr 2025

Mariano

Normal.
Un par de oportunidades:
Habitación junior suite muy pequeña, mobiliario anticuado
No repusieron la trenza aragonesa cuando se acabó en el desayuno,
Tardaron varias horas en hacer la habitación desde que dejamos el hanger.
No repusieron agua en la nevera; tuvimos que solicitarlo

Partner

10/10

Exceptional

04 Apr 2025

Jane

Excellent location. Lovely marble bathrooms. Flawless .. apart from a bit noisy on last night.
Would recommend highly

10/10

Exceptional

18 Jan 2025

Raymond

Comfortable and helpful staff

Partner

10/10

Exceptional

04 Jan 2025

Alicia

Have stayed here on previous trips to Zaragoza - always a great place to stay. Convenient to everything with coffee shops and restaurants around the corner. Very well situated in central Zaragoza.

Leisure Family

8/10

Excellent

23 Oct 2024

John

It was a good hotel for a one-night stop on the way by car to southern Spain.

2/10

Poor

29 Sep 2024

Richard

If this was a 5 star hotel, it must have been 50 years ago. The decor is very old and shabby The rooms look like they haven’t been refurbished in decades. They use out dated and obscure methods of storing details. The wanted to manually save my credit card number in their computer, instead of blocking my card for a set amount. meaning i had to pay €50 with a UK card and then refund me on departure. This mean i lose about £5 just to ensure a safe method of giving a deposit. The air conditioning didn’t cool the room and when i asked, they said, “just open the window”. that’s fine until the traffic noise starts in the morning. The door to my room squeezed continuously, every time i used it. I am on a long work trip for 20+ days, but decided to move hotels at the opportunity, i won’t be back , that’s for sure

Business

10/10

Exceptional

22 Sep 2024

Juan

Excellent hotel! Staff was magnificent!

4/10

Poor

20 Sep 2024

Andrei

An unpleasant welcome experience

At check-in, we were assigned a room, but upon entering, we were shocked by its condition, the smell, and the dirt. It was hard to believe that such a room could exist in what is supposed to be a 5-star hotel. The room was located at the farthest end of the third floor and appeared to be in this state because it was equipped for disabled guests and had likely been unused for a long time. Initially, I was informed that no other rooms were available, but fortunately, they eventually relocated us to a much nicer room.

Friends_and_family Family

10/10

Exceptional

01 Sep 2024

julia

Very pleasant stay

10/10

Exceptional

22 Jul 2024

S

Ideal

Lovely hotel , perfectly situated for us to visit the Old Town and watch our daughter in an orchestra tour.

Partner

10/10

Exceptional

13 Jul 2024

Daniel

Great property and location!

Friends_and_family Family

8/10

Excellent

07 Jul 2024

Jasper

Helpful staff contributed to a very pleasant three night stay.

6/10

Pleasant

21 Jun 2024

Richard

air conditioning very bad Hotel.in urgent need of refurbishment

10/10

Exceptional

18 Jun 2024

David

Zaragoza city

Good parking city center plenty shopping next door casino excellent

Partner

4/10

Poor

13 Jun 2024

alexis

Unfriendly staff

Leisure Friends

10/10

Exceptional

11 Jun 2024

Gianna

Beautiful and great service

Leisure Family

10/10

Exceptional

08 Jun 2024

Luis

Nice hotel with friendly staff

10/10

Exceptional

14 May 2024

ROBERT

While the hotel shouts out its historic five star rating, which is to say the least just a bit ambitious, it is nevertheless a value-for-money “go to” option for visiting Zaragoza. Well located for walking to the old city and host of lively tapas bars nearby, the standard room was spacious, with minibar, a sitting area for two and large bathroom. It did not have any tea or coffee making facilities in the room, but the breakfast was generous. We also dined in the hotel one night and rated the food highly. We would stay at this hotel again.

Leisure Partner

10/10

Exceptional

22 Apr 2024

Juanita

Thank you

Leisure Family

10/10

Exceptional

18 Apr 2024

Sarah

Beautiful hotel stay

Lovely stay in a grand hotel. The entrance was beautiful, comfy beds and breakfast buffet great!

Only downside was rooftop pool wasnt open on such a lovely sunny weekend!

Friends_and_family Family

8/10

Excellent

26 Mar 2024

James

Nice hotel, tho is a bit tired now.

Business Self

8/10

Excellent

09 Jan 2024

Deivy

The internet was not very good.

10/10

Exceptional

28 Nov 2023

Elhadji

Great customer services & very safe place.

Business_and_leisure Self

10/10

Exceptional

16 Nov 2023

David

Hotel Palafox is an Elegant Choice in Zaragoza

Hotel Palafox proved to be a delightful choice in central Zaragoza, and one which we would recommend highly.

Located on a short, quiet street, it is only a few minutes’ walk to busy commercial areas with numerous shops and restaurants. For example, the Basilica of Our Lady of the Pillar, perhaps the best known tourist destination in Zaragoza, is just a pleasant 15- or 20-minute walk away. The staff are professional and accommodating, while our room was spacious and warm.

Likewise, the on-site restaurant, Aragonia, served delicious dishes in an elegant setting — we liked it so much that we ate dinner there two of our three nights in the the city. We also ate in the well appointed bar and were very happy with our experience.

In short, Hotel Palafox is an excellent choice for travelers who want to pamper themselves in Zaragoza.

Friends_and_family Family

10/10

Exceptional

11 Nov 2023

Antonio

Very Nice and walkable

Leisure Family

6/10

Pleasant

29 Oct 2023

Mauricio

This is an OLD hotel with too much of everything in the room. I would clean the room out of wood, curtains and all the ugly stuff around the room. Food is great and service is good. But hotel needs renovation.

Leisure Family

8/10

Excellent

24 Oct 2023

Fey van der

The service and the breakfast is excellent

Business Self

10/10

Exceptional

15 Oct 2023

fernando

Definitely recommended for family

Leisure Partner

10/10

Exceptional

07 Aug 2023

donald

Wonderful surprise for a last minute one night stay. Cool older hotel with very nice upgrades. One of the best rain showers ever! Super friendly staff. Terrific value for the money.

10/10

Exceptional

11 Apr 2023

Michael

Quiet location, except for the Easter parade :-) Convenient location to walk the old town. Staff generally friendly and helpful. The room was comfortable but no views from the hotel. Pool wasn't open which was disappointing but probably too early in the season for the Spanish.

Leisure Partner

10/10

Exceptional

26 Mar 2023

Carlos

Did not like the Parking.

Business Self

8/10

Excellent

26 Sep 2022

Cameron

.

Leisure Partner

10/10

Exceptional

17 Sep 2022

Mary

Wonderful hotel with very comfortable rooms and excellent staff. Everyone I interacted with was courteous and helpful. And the hotel itself is close to everything. I would definitely stay here again.

Leisure Family

10/10

Exceptional

20 Jul 2022

Sean

Excellent standard

Friends_and_family Family

10/10

Exceptional

07 May 2022

Boris

Easy to get to by car, only 7 min walk to old town, save an clean with exception of rooftop pool.

Leisure Family

8/10

Excellent

14 Feb 2022

Mr John P

Great location

Great location in the city. Top hotel👌

Business

8/10

Excellent

26 Nov 2021

Verified traveler

Good hotel in Zaragoza a bit vintage but clean and well service

Business

10/10

Exceptional

08 Nov 2021

Esther

The hotel is good and has a great old vibe restaurant is amazing and personal super friendly; but it is a little tired, the carpets even if they are Clean they look so old, the courtains at least in my room where in very poor condition as well a the furniture.

Friends_and_family Family

6/10

Pleasant

22 Oct 2021

Lara

The design of the hotel is lovely and the bed was amazingly comfortable, in a very quiet room. However there was a lot that was wrong that made my stay disappointing. The pool and deck was closed even though it was very warm outside for all the days I was there. The gym and sauna are very tacky looking with terrible wall art. The room had no tea or coffee facilities. The carpets where worn. The shower was in the bath and leaked everwhere. The one tap handle was broken. And the bath plug didn't close properly. There was also mold in the corners and in the tiles. The wallpaper in the room was coming off the walls. A very disappointing stay for a 5 star hotel. I went on to stay in a 4 star hotel and that was a much better stay with better amenities, and an open pool even though the weather was cooler.

Leisure Self

4/10

Poor

19 Oct 2021

William

Used to be a 5-Star hotel

The hotel may have been 5-Stars a number of years ago, but it has stayed in the 20th century and needs a lot of refurbishment. The furniture was comfortable, but very dated. The room was darkly lit (one of the lights was totally out with no one to repair it on a Sunday). The heating did not work (only cold air coming out of the vent) so we had to turn it off completely. It couldn't be repaired until Monday, the day we left.

Partner

8/10

Excellent

01 Oct 2019

Verified traveler

Very good , nice classic hotel good condition but room carpets worn out

Business Family

8/10

Excellent

25 Aug 2019

Verified traveler

It's an older style place that has a lot of Spanish charm. However, because it calls itself a five star hotel, you are left a little bewildered because it doesn't compare to other five star hotels. The staff is friendly and helpful. And the area is very quiet. The suite we had enough room, but was definitely old style and could use a new face. But for being in the middle of a relatively quiet city, you have to adjust your expectations.

Leisure Partner

4/10

Poor

18 Aug 2019

Not5Stars

Air conditioning is awful. Very loud. Not 5 star hotel. Not even close.

Leisure Partner

6/10

Pleasant

04 Jul 2019

marianna

Just ok

Good location near the old town. The rooms are dated but nice enough and fairly comfortable. Front desk staff were helpful. The pool is very basic and the water was really cold. We paid extra for breakfast and it was a big mistake. The food was not good enough for what we paid. Very small hot food section and all the food that was supposed to be hot, was cold. The food was not being replinished and what was there, just didn’t taste good. We had to go in to town and get a proper breakfast. Glad we only stayed one night.

Family

8/10

Excellent

28 Apr 2019

Jenny

Good Base for Zaragoza

Very good check in, took care of the parking of the car for us, great help - The room was smaller than you would expect for a Superior room and very dark, quite clostrophobic, but the rest of the Hotel was charming

Partner

4/10

Poor

01 Jan 2019

Verified traveler

Not a five star hotel, rooms couldn’t be any more disappointing if you try

10/10

Exceptional

08 Sep 2018

Robert

Very nice hotel
Very comfortable bed
Close to city center

8/10

Excellent

06 Aug 2018

Blue

Nice renovated hotel. The rooms were specious in size and have the right features. I would recommend it for a families with teens. Great location

8/10

Excellent

07 Jul 2018

Verified traveler

Very unique built in wooden cabinets and interesting art work.

10/10

Exceptional

16 Jun 2018

Justin

Definetly recomend

Nice hotel in center of town , Shame i was working long hours

10/10

Exceptional

02 Jun 2018

Gilberto J

Great time in Zaragoza!

Great place to stay. Staff was very friendly and helpful. Hotel is just less than a block from the Center of town. Our room bathroom needs some work and remodeling

Family

2/10

Poor

01 Jan 2018

Gustavo

Won’t stay here again!

Definitely not the experience I expected from a 5-star hotel. Room was extremely hot because the cooling was turned off due to it being cold outside and only the heater was available. I understand it’s cold outside but that doesn’t mean it’s going to be cold inside. My room was so hot my family and I were sweating and couldn’t sleep. I called the front desk and they said sorry only heater is available, but you can open the windows and sleep like that. Sleeping with windows open and hot in a 5-star hotel??!! This is unheard of. I opened the windows and there is a casino outside with screaming and fighting throughout the night and both of my toddlers could not sleep and were sweating. That was my only problem but it was enough to ruin my two nights with no help from the staff.

Family

8/10

Excellent

05 Nov 2017

Tito

Nice hotel close to center & far away to be quiet

A Zaragosa two day visit from Barcelona. Worthwhile city to visit. Hotel nice, rooms large, due to time of year roof top pool was closed, hotel was within half a mile of were the Zaragosa night life is, and within mile of main plaza, easy walking.

Partner

10/10

Exceptional

29 Oct 2017

Glen

good location, concierge staff very helpful and efficient with car parking etc, great room.

Partner

8/10

Excellent

19 Oct 2017

Pedro

Fiesta del Pilar

Hotel is very nice but needs some updating specially in the carpets. It's very well located in the center of the city, easy walking to most places and lots of restaurants and bars in very close proximity. Would stay there again.

Partner

4/10

Poor

07 Oct 2017

Luis R

Nice property but dated rooms

The hotel took away the electricity from 1-6am and the heat inthe room was terrible. We could barely sleep all night. The management failed to warn us and we could not rest properly. The rooms are large, but quite dated-centrally located in a quite area.

Partner

6/10

Pleasant

14 Sep 2017

Verified traveler

Good location

But mean breakfast and no kettle in room. Room service charged 6 euros to deliver a jug of hot water and milk!

10/10

Exceptional

12 Sep 2017

Justice Tim

Very comfortable hotel in great location

Very convenient location- we took the bus from the airport and its terminus is only 5 minutes walk from the hotel. Nice pool, hotel bar a bit soulless, but no complaints overall.

8/10

Excellent

17 Aug 2017

YA

Nice hotel in central location

Nice hotel. Stayed there many times. In good location close to independence avenue, stores and restaurant. Fairly quiet. Ask for a room on the 7th floor.

10/10

Exceptional

09 Aug 2017

david

Great hotel in a great City

Partner

8/10

Excellent

28 Jul 2017

Verified traveler

S**t wifi, fantastic otherwise

Ridiculously bad wi-fi for a 5 star hotel. Other than that, everything was great.

Family

10/10

Exceptional

12 Jul 2017

Colin

Lovely hotel in centre of city, very helpful staff.

Partner

8/10

Excellent

10 Jul 2017

Verified traveler

room was nice the breakfast was good slso

I'm happy

10/10

Exceptional

07 Jul 2017

Verified traveler

Excellent Hotel, absolutely central to everything.

On the whole it was excellent. My only complaint was at breakfast (which was excellent). The breakfast staff had to be asked for coffee, rarely did any come over when you entered and sat down to ask if you wanted coffee, we always had to go and ask or get the attention. Mostly they seemed to be talking amongst themselves ...

8/10

Excellent

07 Jul 2017

Verified traveler

Not as expected

Very pleasant hotel, a little dated and breakfast left a lot to be desired .

Family

8/10

Excellent

29 Jun 2017

Ernest L.

History repeats itself

We booked a stay for our daughter, her husband and child in this hotel because my wife and I had stayed there for 3 days with our children in 1984. It was a high point in our 2 month European holiday, so when we discovered one of now-adult daughters and her family were going to be traveling from Barcelona to the Gallego region of Spain and remembered our visit from over 30 years ago, we decided to allow them all to relive and/or experience your wonderful hotel.
They were not disappointed, although they mentioned that the hotel has \"slipped\" a bit from 5 stars to maybe 4+, but still, they thoroughly enjoyed their visit. I reminded them that I was not quite the fellow I was 33 years ago, but still had some residual sentimental value. Best Wishes from the Levin family.

Family

8/10

Excellent

28 Jun 2017

Jimmy

Location amazing, very close to the party area

we had a good night, the beds super nice, the bathroom too, we had problems with the air conditioner, but the staff was excellent and they change us to another room. We would stay here again for sure.

10/10

Exceptional

18 May 2017

Verified traveler

Very nice hotel, albeit pricey.

Very nice hotel, with very good all-round service, in a central location. (Minor point but surprised that the in-room coffee was terrible).

6/10

Pleasant

09 Jan 2017

janna

The hotel needs to be renovated

The room we got first was dirty and very old, we changed it

6/10

Pleasant

11 Oct 2016

Verified traveler

They were not polite in the check in. You do not fell wellcome

10/10

Exceptional

27 Aug 2016

Colin

Great hotel in the centre

We had a superior double room which was well appointed, very comfortable and worth the extra expense. The staff were very friendly. The hotel restaurant was closed for August but this was not a particular problem as there are many places to eat nearby. The hotel is central and ideal for access to the city. We used the hotel basement car park; large spaces but very tight access.

Partner

8/10

Excellent

30 Jul 2016

Claire

Good hotel and location but lacking a few details

Great because it had a rooftop pool and terrace for the hot summer afternoons and double glazing so no outside noise as with some of the older hotels in the centre of town. But some things starting to show wear and tear - shower screen leaked and shower head was dripping a bit. Also towels for the pool had to be obtained from a cloakroom in the gym the floor below and then there was no where to put used towels after using the pool. Finally they provide a kettle with tea and coffee in the room but no milk, reception informed us that we Could get this by phoning phone room service - silly niggles but it just took the edge of the idea of luxury.

Partner

10/10

Exceptional

04 Jul 2016

bernard

great spot in Madrid

brand new hotel
very nice

Partner

10/10

Exceptional

26 Jun 2016

Alan

Zaragoza stopover

Two night stay as part of 3 week touring holiday. Difficult to find hotel car park initially but it was great garage. Hotel excellent. We only had breakfast as restaurant in hotel didn't appeal to us for dinner. Excellent location to explore and enjoy the city. Staff very helpful and courteous. Would definitely recommend this hotel.

Partner

6/10

Pleasant

23 Jun 2016

Salim

The bathroom wasn't in a \"good function\"

Family