Pennyhill Park Hotel and Spa

6/10

Pleasant

11 May 2022

Daniel

Underperforming Asset

For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor.
Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training...

Partner

10/10

Exceptional

03 May 2022

Abdoulie

I liked my entire stay and felt very welcomed
Thank you to the wonderful team at Pennyhillpark especially the Hillfield staff

Leisure Self

8/10

Excellent

05 Jan 2022

Henry

The food was not great.

Leisure Family

10/10

Exceptional

17 Oct 2021

Alexey

Na

Leisure Partner

10/10

Exceptional

20 Jul 2021

TEERTHA

The gift that keeps on giving

Once again this was an excellent place to come and relax. The spa is incredible, the food superb and the service is top notch. Drinks at the pool are pricey but one of life’s necessities. Stay for two nights and leave 5pm on the second day. Book spa appointments well in advance.

Friends_and_family Family

10/10

Exceptional

03 Jun 2021

Jeremy

Amazing as always

Friends_and_family Friends

6/10

Pleasant

01 Nov 2020

Verified traveler

Terrible check in experience- long queue then room not ready. Brasserie for lunch also terrible service. However the rest of our stay was good. Dinner in Brasserie much better (different staff who were great).

10/10

Exceptional

30 Oct 2020

F

Outstanding hotel with the most amazing spa and grounds.

Leisure Partner

6/10

Pleasant

20 Sep 2020

Verified traveler

I loved Pennyhill! And have been dying to go for almost 4 years. I booked to go back in January, of course nobody knew Covid would happen. However I was disappointed when I arrived, to find that most spa facilities including all the experience rooms were closed. I had no email prior to let me know, and nobody at check in told me when we arrived. So unfortunately overall I am disappointed which is a shame as I was so looking forward to it. If I had been told beforehand, we would have all chosen to postpone until next year when all facilities were in use

Friends_and_family Friends

10/10

Exceptional

28 Aug 2020

Jonny

A very enjoyable stay. Lovely time spent at the spa, room fantastic and great food at the Brasserie restaurant

Leisure Partner

8/10

Excellent

10 Aug 2020

Jolanta

romantic couple break

Really nice short couple break . Enjoy swimming pool and spa area . Breakfast was amazing

Partner

10/10

Exceptional

05 Aug 2020

Ian

Superb Break away

Simply superb, even with the C19 restrictions in place, the stay was lovely.

Partner

8/10

Excellent

29 Feb 2020

H

Good in summertime....

We have stayed here twice- once in July, and once between Christmas and New Year.
In summer it’s fab- using the space outside means it doesn’t feel crowded at all, and if the weather is good it feels like you’re abroad.
In winter, it felt packed and there were numerous groups of people who felt to be honest as if they were there because they’d found a cheap deal somehow? Maybe that was just for the spa. There weren’t enough loungers, so was impossible to rest in between swim/sauna sessions and overall I really didn’t enjoy it.

However the rooms are a good size and comfortable, and the bathrooms lovely. My one criticism would be that both times the room was sweltering and the windows barely open so impossible to get fresh air in there.

The Mitchelin star restaurant is superb, and the service and sommelier fantastic- worth the money spent for sure.

Partner

8/10

Excellent

26 Feb 2020

Stephen

Beautiful ground and building, the staff was really helpful.

Partner

6/10

Pleasant

12 Feb 2020

Peter

Very disappointing

Very Disappointing.

Pool hot tub - closed. The 3 Canadian hot tubs - closed. The only other hot tub outside - well, let’s just say it was as if Club 18-30 were having a drunken party in there!

Towels, dressing gowns littered the areas and the drunk ‘clubbers’ from outside just helped themselves to any gown and any flip-flops! The lady next to me in the sauna had to run out and save hers as it had her phone in it and they were just going to take it...??!! Nothing was safe. To make matters worse we went back to our room at 17:30 and they hadn’t even cleaned our room...!! The lady at reception didn’t really give a damn & wasn’t apologetic in any way. Thank goodness for the 2 concierge gents - they were superb and looked after us and made us welcome whilst we stayed in reception & waited for our room to be cleaned!

I have no idea how this can even considered 5 star. It’s not exclusive, the spa area / pool was nothing better than Coral Reef in Bracknell. Seriously felt like Club 18-30 in there!

Had room service, asked for some fruit too - didn’t get any, no explanation or apology.

There are lots of better spa hotels in the local area, all with better service, cleaner facilities and better value. Hugely disappointing.

Partner

6/10

Pleasant

27 Jan 2020

Verified traveler

Weekend Break

Visited with my husband for a weekend break. The room we had was nice and a good size, bed was also very comfy. Would recommend taking bottles of still water as you only get one small bottle in the room for 2 people plus one sparkling and not easy to get cold water from the mixer taps. Small bottles can be purchased for £5. The hairdryer was ok but the cord did not stretch easily from the distance between the low socket and the mirror height so if staying again would take my own. We enjoyed the food and drinks that we had in the bar and brasserie but there was not enough staff on in the bar at lunch and early evening so service was very slow and not great, you could see though the staff on duty were trying their best. We visited the spa Saturday afternoon and Sunday. Our experience on the Saturday was really disappointing as it was so busy we couldn't get loungers or able to use any of the spa pools. On the Sunday morning we had asked reception if it might be quieter and they were adamant it would be even busier and they wouldn't recommend it, we did give it a go however and did find it quieter than Saturday and we were able to use the spa pools and get loungers which made for a better experience. We found some areas dirty assumingly due to the sheer volume of spa users but the dirt was still there on Sunday which meant they hadn't been cleaned in between. In terms of service and experience it felt more like a 4* not a 5* hotel and is somewhat oversold by their marketing.

Partner

8/10

Excellent

26 Jan 2020

Verified traveler

Very busy! Service suffered as a result. Spa facilities are the draw with this hotel. Standards have slipped simce first stayimg at the property over 10 years ago.

Leisure

8/10

Excellent

05 Jan 2020

Olivia

Rooms are amazing - even basic ones. Spa was great. There was no space in brasserie for dinner so book ahead - we did a walk in in the bar which was really nice but service was awful and so slow.

Friends_and_family Family

10/10

Exceptional

03 Jan 2020

Torquill

Just the best place ever!

A totally amazing experience. The staff were amazing and everyone went the extra mile to make us feel special.

Partner

8/10

Excellent

29 Nov 2019

Zoe

Great service

A lovely hotel, and great service. The doorman who researched cigars for my husband was particularly good. A surprisingly personal feel, given how large the hotel is.

Partner

6/10

Pleasant

11 Nov 2019

Chris

Don’t think is a 5 star

Great hotel but the food was not up to scratch

Partner

10/10

Exceptional

07 Oct 2019

Verified traveler

absolutely beautiful!
We had such an amazing time, very relaxed.

Leisure Friends

10/10

Exceptional

17 Sep 2019

Verified traveler

Lovely stay for our anniversary. Room a little dusty but hotel very responsive rectifying this. Fab staff and quick service. Would highly recommend and would return to the hotel and spa.
Spa was wonderful, best massage I’ve ever had!

Leisure Partner

8/10

Excellent

15 Sep 2019

Mike

The overall experience was marred by a poor quality hot buffet breakfast, that was far from hot. It was very surprising that a 5 star hotel would not offer a freshly cooked hot full English breakfast. Whilst there were 3 or 4 a la carte options on the menu these referred to omelettes and kippers etc. Added to this, the fact that there was no Maitre d present or any other person of authority in the Dining Room added to a failure on the part of the hotel. The waiting staff consisted of two or three youngsters, that looked like school leavers.
For the price of the rooms, my wife and I expected a superior experience, however we left feeling that we had not received value for money.

Leisure Partner

6/10

Pleasant

07 Sep 2019

Verified traveler

The level of service from the staff was very good. Unfortunately there appeared to be a heating issue with the Spa and as such, a number of the Spa facilities were not working properly or closed. The room was comfortable however the TV in the bathroom did not work and the air conditioning unit fan was extremely noisy and as such had to be turned off which resulted in a poor nights sleep as the room was extremely hot

Leisure Partner

6/10

Pleasant

22 Aug 2019

Verified traveler

We went to the hotel for a 1 night stay to celebrate our 30th wedding anniversary. Our room was fine although the bed was uncomfortable, the bath was chipped and the windows barely opened. We had taken a bottle of champagne with us and found there was no ice bucket or an ice machine near to our room. My husband went looking around the hotel to try and find ice and was eventually told by the bar staff that they could not let us have an ice bucket, it could only be obtained by ordering room service and paying a £5 charge. The sausages at breakfast were like sawdust and the poached eggs were so rubbery I could not cut them with my knife. The staff serving our evening meal in The Brasserie were fantastic.

Leisure Partner

8/10

Excellent

19 Aug 2019

Verified traveler

All nice apart from breakfast. I was told it was just buffet then I saw people being served specific dishes (eg eggs benedict) that weren’t in offer at the buffet. I also had to ask for my coffee three times before eventually receiving it (15mins waiting for a coffee is unacceptable. Not 5* service and they should work on this. Food was nice though.

Partner

10/10

Exceptional

16 Aug 2019

Verified traveler

Thoroughly enjoyable stay. Would highly recommend. Facilities are excellent and weren't over crowded, dinner at the Latymer was superb and breakfast was one of the best hotel breakfasts we have ever had. Will be returning for sure!

Leisure Partner

8/10

Excellent

13 Aug 2019

Verified traveler

Great stay

Great hotel with a nice room, wonderful spa and grounds, and excellent service. Just the cooked breakfast not up to scratch but otherwise thoroughly enjoyed the stay.

Partner

10/10

Exceptional

09 Aug 2019

Verified traveler

There was nothing to dislike about our stay, the staff were friendly and helpful! The facilities were excellent and the spa treatment my parter has apparently was fantastic! The room was clean, spacious and well equipped. The room service was delicious and the breakfast was also. We thoroughly enjoyed our stay and will be back soon!

Leisure Partner

4/10

Poor

08 Aug 2019

Verified traveler

The property itself is in need of a deep clean or updating. Although the staff were generally kind and helpful, their uniforms appear to be thread-bare and need replacing. Too many cars are parked around the valet section of the drop off point causing trouble with access to the hotel itself. While the selection of breakfast available is fantastic, the natural yogurt was sour and had gone off. Once reported, this was rectified immediately. The bedroom itself was fine, however the rooftops it over-looked were filthy and littered. The spa is a little dated and treatments need to be pre-booked otherwise you will find yourself disappointed.

Leisure Family

4/10

Poor

06 Aug 2019

David

Disappointed

Upon arrival we were told our room would not be ready at the check in time. We were told to go for a walk on a nature trail. We were there for a spontaneous night of luxury and were not dressed for or wanting a ramble upon arrival at a luxury spa hotel. We were checked in at 3.30. The room was only one step up from a premier inn. Not 5 star. We were eventually moved to a lovely suite but by this time it was after 4.30. Overall this was NOT a good experience. The assistant manager did provide a bottle of champagne as an apology but the damage was done. Not worth the money.

Partner

6/10

Pleasant

05 Aug 2019

David

Question whether they deliver customer service?

Poor exit with a mess around my bill. They took money from someone else’s card without permission a right mess

Friends_and_family Family

6/10

Pleasant

03 Aug 2019

Verified traveler

The hotel check in was challenging not enough desks for the number of people checking in, then there was a fault with my car access. The bell boy tried to sort it but didn't I then went back to reception to say I couldnt get in my room, I went to the spa for a treatment by which time it was supposed to be sorted came back an hour later nothing had been done. I sat and waited for about 20 minutes to be escorted back to my room whilst they called maintenance. I had left myself an hour to get ready for dinner, this was now eroded I was stressed and was late for dinner. The door was sorted but the process of achieving this was poor. I phoned housekeeping for a safety pin whilst trying to get ready but it didn't arrive, in the end went down to reception with malfunctioning dress for their help, they found me one, by this time I was half an hour late for a late sitting at Latymer not ideal. The hotel itself was beautiful, and the spa treatment was amazing as was the dining experience at Latymer. However the service was not slick. I lost my best glasses too in the spa and no body handed them in which is really surprising. All in all a mixed bag.

Leisure Self

10/10

Exceptional

02 Aug 2019

Verified traveler

Perfect chilled out overnight stay

This hotel and spa has been on my bucket list for some time now and it certainly did not disappoint. The spa facilities were amazing and certainly was a very chilled out stay. Cosy room was amazing and had the best night sleep. All the staff were very friendly and nothing was too much trouble. Will look forward to our next stay.

Partner

10/10

Exceptional

30 Jul 2019

Suzanne

5 star

Hotel was amazing, very high standard and spa was second to none, most amazing spa I ever been. Was really disappointed in the food at the bar was not nice and very unimpressed which was really disappointing. My hotel room was boiling and was to I checked out that was told most of rooms have air con and I should of asked to be moved. But overall amazing trip will def he back

Self

8/10

Excellent

28 Jul 2019

Jeff

Pennyhill Park

Staff were brilliant - couldn’t do enough for us

Partner

10/10

Exceptional

22 Jul 2019

Verified traveler

The most fantastic hotel and spa, a great experience.

Leisure Partner

6/10

Pleasant

16 Jul 2019

Verified traveler

Sun bed area around the pool was very nice ,spa treatments a little expensive but very nice ,would have liked a bigger choice on the menus

Leisure Partner

10/10

Exceptional

15 Jul 2019

Verified traveler

The spa is amazing. The food is amazing. The rooms are beautiful. Overall its just a beautiful and relaxing place to be.

Leisure Partner

10/10

Exceptional

14 Jul 2019

Verified traveler

Another amazing stay at Pennyhill Park. Enjoyed the spa facilities and dinner at the bar with live music. Perfect London getaway.

Leisure Friends

8/10

Excellent

30 Jun 2019

Verified traveler

Fantastic hotel & facilities. Room we had was great but unfortunately there was a terrible smell in the room which was due to faulty air conditioning & decaying milk left in the coffee machine!
Efforts were made to improve the smell but it did linger on into the following day.
Overall an enjoyable stay.

Leisure Partner

10/10

Exceptional

20 Jun 2019

Verified traveler

We stayed on a Sunday (to celebrate two special birthdays) and were made to feel like VIPs wherever we went, from the reception and restaurant to the spa. All the staff were friendly and incredibly helpful - going out of their way to make our stay special. I had forgotten my hairbrush and one materialised in our room. (Not an easy task on a Sunday evening). The food and room were fabulous and the spa was exactly what we wanted. Well done! I have just booked a return visit with some friends in August.

Friends_and_family Family

10/10

Exceptional

18 Jun 2019

Verified traveler

Amazing hotel and spa. Staff couldn’t be nicer.
Rooms are huge with fantastic bathrooms.

Leisure Partner

10/10

Exceptional

10 Jun 2019

Verified traveler

VERY HAPPY WITH OUR STAY BEAUTIFUL HOTEL, PEACEFUL , RELAXING

Friends_and_family Partner

10/10

Exceptional

30 May 2019

Verified traveler

Excellent facilities and 5 star service. Spend the maximum time possible in the Spa to leave feeling relaxed and refreshed. All the restaurant areas serve top quality food, but the breakfast is magnificent

Leisure Family

10/10

Exceptional

28 May 2019

Rebecca

Amazing stay

Lovely stay! Hotel & spa is amazing. Staff really helpful & friendly. Food delicious
Best spa I've been too!

Partner

8/10

Excellent

27 May 2019

Hilary

Fab spa and room

Still advertised on a number of sites as a golf resort we were planning on playing the nine hole course to find there were only three hole remaining. Overall a fab resort now using bio degradable straws but still have plastic water bottles in the rooms and for sale in the spa

Partner

6/10

Pleasant

27 May 2019

Sarah

Mixed experience

Latymers was fantastic, room was spacious as comfortable. Service and quality of food at breakfast was poor - we had to wait for over 15 minutes to be seated even though the restaurant was half empty. Coffee cup was chipped and eggs were over done

Partner

8/10

Excellent

26 May 2019

Verified traveler

Lovely, luxury hotel. Spa is lovely, as are the grounds and we had a spacious junior suite. Appreciated the live piano bar. Spa treatments (massage and facial) were among the best we've had with lovely therapists.
Only downsides were: brasserie dinner was nice but not worth the almost Michelin star prices; thin walls meant we were awoken by the crying baby next door - disappointing not to get a good night's sleep considering the price. Service a little slow at times by the pool and at dinner.

Leisure Partner

6/10

Pleasant

21 May 2019

Verified traveler

The property is not as exclusive as the marketing says and for the price charged falls well short of expectations to someone that has been fortunate enough to travel extensively.

Business_and_leisure Partner

10/10

Exceptional

20 May 2019

stephanie

This hotel is a cut above

Amazing staff and lovely room. Spa is pure luxury!

Partner

10/10

Exceptional

19 May 2019

Megan

Forever my favourite place. Always the best of the best

Friends

10/10

Exceptional

06 May 2019

Verified traveler

Both the spa and the Michelin restaurant are utterly fabulous :)

Leisure Family

10/10

Exceptional

28 Apr 2019

Verified traveler

The grounds are wonderful for every occasion including the wedding I was attending.
The staff allowed me to extend our stay as my partner was under the weather (medically on going condition ) until the doctor was able to prescribe meds to alleviate the symptoms? Nothing was too much , I nod my head in acknowledgment of their kindness and understanding, both of us leaving a few hours after the official departure time.

Friends_and_family Partner

4/10

Poor

23 Apr 2019

Verified traveler

Parts looking very tired the pool area only allowed for parents with kids but nothing to ensure there was space for parents. All the outdoors facilities are tired and weathered and look or are very grubby. Rooms have been over used since last refurb.

Leisure Family_with_children

10/10

Exceptional

08 Apr 2019

Verified traveler

Everything about Pennyhill Park was great, the room, spa, staff and food.

Leisure Partner

10/10

Exceptional

01 Apr 2019

Joseph

Amazing getaway with friendly staff who helped me plan surprise for my partner. The spa is simply wonderful!

Partner

10/10

Exceptional

18 Mar 2019

Verified traveler

Wonderful spa and outside hot tubs. Beautiful room and friendly and efficient staff

Leisure Partner

10/10

Exceptional

17 Mar 2019

Sonia

Wonderful pre-birthday celebration

This was our first visit and we all had a fabulous time. Attended as a pre birthday celebration. Our only regret is that we should have booked for 2 nights.

Friends

6/10

Pleasant

16 Mar 2019

Verified traveler

Lovely Spa and nice room with comfy beds.Breakfast was not great!queued 10 minutes for a table and as this is a buffet breakfast.Very limited fruits etc and a lot of dishes needed replenishing and were empty.

Leisure Partner

10/10

Exceptional

10 Mar 2019

Aaron

Amazing Hotel and Spa!

Great hotel, Amazing Spa facilities would return again 100% 😍

Partner

8/10

Excellent

09 Mar 2019

Verified traveler

Did nt really like that a12% service charge was added every time you ordered a drink / food !... considering it was £58 for the cheapest bottle white wine it made a weekend there pretty expensive !... you could say you did nt want to pay the service charge , but made it pretty awkward every time !!... would rather have left a nice tip at the end !

Leisure Family

10/10

Exceptional

26 Feb 2019

Myles

Just Great

Great room, the meal at the Latymer was fantastic and the spa was brilliant as ever

Partner

10/10

Exceptional

26 Feb 2019

Verified traveler

Amazing stay

Great stay, checked in very late in the evening and it wasn't an issue. Beautiful rooms

Partner

10/10

Exceptional

24 Feb 2019

Matt

An incredible place with a spa fit for the gods on Mount Olympus

Partner

8/10

Excellent

23 Feb 2019

Verified traveler

Nice hotel and spa but spa very busy so not very relaxing

8/10

Excellent

19 Feb 2019

Maurice

Charming as usual

Lovely stay as normal,
Have stayed many times in the past and keep coming back as this place is exceptional from the staff to the rooms to the spa facilities!

Partner

10/10

Exceptional

17 Feb 2019

Samantha

Lovely relaxing getaway

Had a free upgrade to a suite which was a nice touch, very helpful staff, breakfast lovely.. and the spa was too, glad to see the outside pool was lovely and warm as most places this time of year are closed

Partner

2/10

Poor

15 Feb 2019

Verified traveler

Worst expericance ever in a spa . Spent over £300 for a night stay on Saturday . Spa was packed could not get a bed or a seat . Had to to stand . Jacuzzis etc were full pools were broke . Tv in room was broken and I complained and the manager was dreadful said he would give me £30 off next visit. Why could I come again and spend all that money when they could not even compensate me for the dreadful time I had that weekend . Totally over rated don’t go on weekend other wise you will regret it . Restaurant over priced for small average food . Worst weekend away I have ever had , followed by the most awful service from hotel manger , who even didn’t bother to email me when he promised . Save you money go else where

Friends_and_family Partner

10/10

Exceptional

11 Feb 2019

Shama

5 stars!!

Incredible stay as always would highly recommend

Partner

10/10

Exceptional

11 Feb 2019

Verified traveler

The location, the bedrooms, the main building, restaurant and spa were all first class. The service provided by the staff was friendly and more importantly engaging. A great experience all round which I would highly recommend.

Leisure Partner

10/10

Exceptional

10 Feb 2019

Verified traveler

Just loved everything about Pennyhill. Would definitely be going there again pretty soon. Hospitality was exceptional.

Leisure Partner

10/10

Exceptional

03 Feb 2019

Verified traveler

Romantic Night Away

Excellent! Will definitely stay again.

Partner

10/10

Exceptional

02 Feb 2019

Brian

A great stay

A comfortable stay, great facilities and fantastic food.

10/10

Exceptional

13 Jan 2019

Verified traveler

Lovely relaxing break

Very relaxing

Partner

10/10

Exceptional

04 Jan 2019

S

Lovely spa.
However sad to find that the bed cushions are stored on the floor under the bed for the turn down service. Please consider storing them in the wardrobe off the floor.

10/10

Exceptional

31 Dec 2018

Sally

Wonderful stay at Pennyhill Park

We spent two nights at Pennyhill Park over Christmas and it was just delightful.
The hotel is beautiful, the staff were so kind and very helpful.
Our bedroom was really nice and a huge bathroom.
The spa facilities and swimming pools are really excellent. We even swam in the outdoor pool as it was heated.
Looking forward to staying again. A very lovely place

Partner

8/10

Excellent

25 Dec 2018

Verified traveler

Steve from concierge absolutely amazing !
Great hotel staff . Very welcoming.

The spa, gone down a bit .

10/10

Exceptional

24 Dec 2018

Alyson

Luxury Spa retreat

We had an amazing time at the spa. We go every year and it’s actually the only time we completely chill out. Spa is fantastic and totally relaxing. Having the outdoor hot tubs are especially nice. Staff super friendly, polite and efficient.

Partner

6/10

Pleasant

21 Dec 2018

Graham

Disappointing given hotel reputation (and cost !)

The hotel and spa is excellent, but they made a series of errors with our booking (from getting our spa treatment time wrong, to not having our dinner booking correct, and then made an error on our billing too !) - I believe a new system had just started being used, because that was the reason we kept being given for the errors made

Partner

10/10

Exceptional

19 Dec 2018

Verified traveler

Amazing tho occ details overlooked eg mould on bathroom;meals very expensive but overall experience wonderful

10/10

Exceptional

12 Dec 2018

Mr

Lovely hotel and we really enjoyed the stay. Only one bit of feedback would be that some of the front of house staff seemed a little ‘over it’ apposed to smiley and welcoming!! To be fair it was a Monday and they had a new computer system being implemented!

10/10

Exceptional

10 Dec 2018

Verified traveler

A very pleasant short stay at Penny Hill Park. Staff were all extremely helpful. Service good. Very enjoyable.

6/10

Pleasant

09 Dec 2018

Daniel

Great Spa, hotel not so amazing as hoped

The spa was great and couldn't fault anything within side that building, from the staff, to the facilities. The hotel itself didn't live up to our expectations. It wasn't a bad experience but wasn't as good as we hoped, the main disappointment was the reception-check in was no more then 30 seconds, and wasn't the warmest of welcomes, no help with bags, no information on where things were and timings of breakfast etc. During our stay no one greeted us in the reception area or around the hotel other then one of the cleaners, guests were having to ask the McLaren staff where the breakfast room was. The room itself was pretty tired, and the bathroom is amazing and puts the rest of the room to shame, it just seemed to need a little TLC and touch ups (for the 5star room I was expecting). A cleaner barged in at about 9pm, realised the room wasn't empty and walked out, no offer of a turndown service. Breakfast room is really nice, and food was mainly good but the service again wasn't, the welcome was nice but after that no staff to be seen. Breakfast tables didn't get emptied and no plates were taken, or offer of more coffee so no cutlery once we had one course.
I think my disappointment was around the service, if that had been more friendly and attentive my whole stay probably would have been a lot better. I had stayed at another 5 star spa the night before and the service and room were impeccable, it was also cheaper!

Partner

8/10

Excellent

02 Dec 2018

Verified traveler

Lovely hotel. I was disappointed with the customer service when I arrived with my husband and baby. No one to greet, had to wait for staff to finish talking to each other before being acknowledged.

10/10

Exceptional

02 Dec 2018

Keste

Wedding Anniversary

We have been coming here for a few years to celebrate our wedding anniversary and absolutely love it. It’s like a little step of the hamster wheel and go back in time.
The service is exceptional, nothing is too much trouble, the lady that checked us in was just wonderful.
The spa is a whole day event and we felt totally chilled and relaxed.
We would definitely recommend this hotel and look forward to hopefully going back next year for our next anniversary.

Partner

10/10

Exceptional

28 Nov 2018

Matthew

It was an absolutely fantastic stay and the spa and other facilities were totally outstanding. From checking in, to using the pools, to having dinner in the evening, the service was unquestionably professional in every aspect. Being a use the spa till the following afternoon is a real bonus and means you really can relax the next morning. I would absolutely recommend Pennyhill Park to anyone considering it

Partner

6/10

Pleasant

27 Nov 2018

Verified traveler

The hotel is good but not great. Let down mostly by the attitude of the staff. Examples included reception staff not making an effort to assist with baggage, closing hotel bar early, grumpy when serving breakfast, charging twice for three nights stay and generally not customer focused. On the plus side the food was decent and rooms reasonably modern. More focused on the celebrity of English rugby. Expensive for what it is.

Partner

10/10

Exceptional

26 Nov 2018

Verified traveler

Fantastic stay at Pennyhill Park, everything that you expect from a 5* hotel and more. Super friendly staff, wonderful breakfast with a great selection of food on offer. The spa was the highlight of our stay, very relaxing with lots to enjoy.

Partner

10/10

Exceptional

26 Nov 2018

Chris

Fantastic hotel, with great spa facilities and extremely helpful staff. The room was large and well equipped. I can’t recommend this hotel enough.

Partner

10/10

Exceptional

18 Nov 2018

Ronnie

Lovely relaxing stay, everything about it we enjoyed. Dinner at Latymer was divine.

4/10

Poor

13 Nov 2018

Peter

For such an expensive hotel the room wasn't quite up to standard. It was hot but had no air conditioning. It was too cold with the windows open. The tea and coffee making facilities in the room comprised a capsule machine that simply wouldn't work with the tea capsules and could only be used to make espresso coffee. When we arrived back at the hotel after dinner we couldn't use the bar because there was a very rowdy private function there. WE wouldn't stay here again.

8/10

Excellent

07 Nov 2018

Tim

checking is at 3pm and check out is at 11 am if arrive early you will be ask to spend that time at the bar restaurant area until checkin time. only in the UK then we wonder why people would rather travel abroad rather than have vacate in Britain.

6/10

Pleasant

06 Nov 2018

Mike

We have been to many spa hotels and PennyHill Park is our number one choice. On this occasion we had a problems with fumes from the log fire entering our room. It was my wife’s birthday and we had just come back from the spa, on entering the room both our eyes started to water.

I reported the problem. A staff member arrived and entered the room and also smelt the fumes. We were moved to another upgraded room well away from the fire and given two glasses of Champagne at dinner in the Latymer.

We know the building is old, but I feel that a hotel of this standard should have measures in place to rectify the problem.

On walking along the corridors to checkout the next day, we could still smell and feel the fumes.

We love the hotel, but that was a disappointment.

10/10

Exceptional

05 Nov 2018

Jenna

Great excellent spa fab food friendly staff
...........

8/10

Excellent

29 Oct 2018

Verified traveler

Great stay

Service was amazing, worthy of 5 star. Hotel grounds and rooms very nice. Rooms could do with an update but still nice and very spacious

Partner

10/10

Exceptional

28 Oct 2018

Verified traveler

Luxurious and brilliant stay - especially the spa facilities are excellent.

8/10

Excellent

20 Oct 2018

Verified traveler

Lovely hotel and the spa is superb

I came here a few years ago and stayed in a lovely Modern room which I believe was called Azalea. For this trip I booked a “smart double” room which I assumed was going to be something of a similar sort, however the room had some modern features (mainly in the bathroom) but found the room to be dated. Has a coffee machine in the room but no option for tea? Room service menu for breakfast was limited only allowed a few options, however last time you could create your own?
Little bit disappointed this year.

10/10

Exceptional

02 Oct 2018

Russell

Luxury weekend away

My wife and I had decided to take a luxury weekend away - My wife had lost both her parents recently, I had been working hard and decided to get away for a total break - Apart from a slight hiccup on arrival we had the most wonderful couple of days - BTW we have already booked another couple in November when the Rugby is on!! The food was excellent, the staff could not do enough and even my dog had a waiter service - She ate her food that we ordered - It is my story that I am telling everyone by my Dogs silver service