Name: Macdonald Frimley Hall Hotel & Spa
Address: Lime- Off Portsmouth Road, Camberley, GU15 2BG, GB

10/10

Exceptional

01 Aug 2026

Michael

Pleasant stay lovely breakfast

10/10

Exceptional

26 Jul 2026

Joanne

All the rooms are dog friendly. Comfort cooling a bonus. Have stayed a few times over the last 4 years and have always been made very welcome. Feel safe and comfortable especially when travelling with our dog.

6/10

Pleasant

25 Jul 2026

Nina

Comfortable stay but was hoping for a bath, as booked executive club double room. Also, the toiletries were not Elemis, as stated.
The bar advertised Taittinger champagne but did not have any in stock. Bar food was good and it was pleasant to sit outside and be served.
Used the pool and steam room but, being a Saturday, it was busy and limited space to swim.

2/10

Poor

23 Jul 2026

Laura

Hotel room was poor standard, needs updating and windows would not open. Air con poor. Room service food expensive and was inedible. The steak was off and smelt sour. Staff would not let me order from the restaurant menu. One night cost 315 for one person room only. Terrible

10/10

Exceptional

16 Jul 2026

Lauren

What can I say? We avoided the expensive hotels in Central Woking in favour of a 20 min drive.
I can not fault them on anything, we were greeted with kindness, our room wasn't far, the AC in the room was amazing considering it was in the 30s outside. Shower was good. Beds were comfortable. We used the swimming pool. The breakfast was top quality. All of the staff were kind and attentive.
Would highly recommend.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Matthew

A very dated hotel, took me back to the 1990s. Worn carpets and tatty around the edges, especially the bathroom. Aircon was great though! They only start serving breakfast at 0800 on weekends which came as a surprise, it probably says so on the website but I missed it, so as we needed to be away before 0800 we couldn’t have breakfast.

Friends_and_family Friends

4/10

Poor

01 Jul 2026

Callum

It’s just very dated, needs a whole makeover.

6/10

Pleasant

30 Jun 2026

Wendy

The hotel is looking a bit tired and the photography of the rooms advertised is very generous, almost misleading.

The room we had, was dark and old looking; it was very underwhelming and could do with a refresh.

The building itself is amazing!

Partner

10/10

Exceptional

28 Jun 2026

Kelly

It's not the first time I've stayed at Frimley Hall, and it certainly won't be the last.

As always, I received a lovely warm welcome when checking in. Bozena was fantastic at breakfast, providing friendly and attentive service, and the barman was very accommodating by providing a fan during the current heatwave, which was greatly appreciated.

Another great stay from start to finish. Thank you to the whole team—I look forward to returning again soon!

Self

10/10

Exceptional

24 Jun 2026

David

Great overnight stay on a busy World Cup meets Ascot night for this excellent Surrey hotel
Outstanding service although England winning probably helped!
Will be using it again

10/10

Exceptional

18 Jun 2026

Joy

Room very clean and spacious, staff very helpful and friendly. Breakfast had a large choice however no choice of eggs only fried and bacon salty and rough. Free parking was a bonus.

Partner

8/10

Excellent

14 Jun 2026

Kerry

The staff were very helpful and efficient. The public areas were quite grand and impressive. However, some areas were a bit dated and need refurbishment. Our room was clean but dated, in need of attention. For instance, the curtains had a hole in them. The fridge cabinet doors need attention as they didn’t close easily.
On the whole a bit tired, but the staff were very good.

Partner

8/10

Excellent

10 Jun 2026

Annette

I liked the leisure complex which was obviously built more recently than the hotel. Lovely pool and steam room. The gardens were also lovely- you can sit out and have a drink- great when the weather is sunny.?handy for Aldershot and nearby army venues

10/10

Exceptional

02 Jun 2026

Mark

Very freindly helpful reception staff. Great pool and spa. Nice food. Would stay again.

Partner

8/10

Excellent

31 May 2026

Lisa

Not as good as it used to be. Friendly staff but property is run down. Needs a bit of updating.

Self

4/10

Poor

26 May 2026

Kuldip

Stayed Sun to Mon over bank hol wkend. Billed as a spa hotel in country so we thought we would relax. ...But the calamity of errors begun. I would not stay here again. Beautilul venue in a lovely setting, ruined by servises, staff, facilities with a \"no can do\" attitude.

Family_with_children

6/10

Pleasant

15 May 2026

David

Breakfast menu was limited, parking was fine, we were given a room for disabled person though we werent when i spoke to staff about it he claimed it was dual use .The gym area is quite small so feels very tight with few persons and the pool area has no jaccuzzi our stay was for leisure not going to go back again except if work relàted.

Partner

8/10

Excellent

12 May 2026

Simon

Excellent staff, very helpful and polite. The only problem I had was that drawing the curtains in my room was very challenging as the rings on the curtain pole didn’t glide smoothly and you had to wrench the curtain closed and open. Food was excellent and the room was quiet overlooking a peaceful garden. A good 4 out of 5.

Self

10/10

Exceptional

04 May 2026

Vladimir

It was my third stay and Frimley Hall provided excellent experience as always. Great massages, helpful staff, serene surroundings.

Would be great to see wider choice of wines and spirits in the bar - many wineries, breweries and cider producers in the area but nothing close to local at the bar.

Partner

10/10

Exceptional

28 Apr 2026

Peter

Fantastic hotel great staff and amazing breakfast

Partner

8/10

Excellent

20 Apr 2026

Sara

Spa wasn’t like the pictures also changing rooms filthy

10/10

Exceptional

20 Apr 2026

Matt

A

6/10

Pleasant

17 Apr 2026

Paul

Rooms were clean, staff friendly and ample parking space. Breakfast was nice, very busy and had to go in the lounge. This was more quiet than the restaurant so happy with that. Spa was a bit disappointing to others we had visited a bit smaller than usual experience. No jacuzzi which was disappointing and the sauna & steam room was very cosy.

Partner

10/10

Exceptional

16 Apr 2026

Martin

Good

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Mr Ashley

Very good hotel

Business

8/10

Excellent

04 Apr 2026

TERESA

Lovely room with comfortable bed. Very friendly and professional staff. Could do with hot plates for hot breakfast and disappointing coffee but otherwise super breakfast with cold and hot buffet. Book a bed and breakfast room if you will require breakfast.
Restaurant food prices expensive.

Partner

10/10

Exceptional

15 Mar 2026

Lucy

Absolutely beautiful hotel, I came for my birthday and the staff were so welcoming and thoughtful. The spa is amazing and the rooms are gorgeous, can not rate this stay highly enough!

Family

10/10

Exceptional

15 Mar 2026

Michael

Breakfast was good, room was clean and spacious. Staff were friendly and helpful.

Partner

8/10

Excellent

13 Mar 2026

Chris

Room was fine as was breakfast - disappointed at the lack of fresh coffee being served to the table. Also the spa was packed - a lack of beds by the pool. The gym was also quite dated and small.

Partner

8/10

Excellent

13 Mar 2026

Eleanor

Spa could do with being kept cleaner with the water being swept away more often fixtures and fittings need updating
Room spotless very comfortable but a little hot staff very friendly restaurant food very expensive for a country hotel

10/10

Exceptional

08 Mar 2026

Sara

Gorgeous hotel, great pool and very comfortable stay.

10/10

Exceptional

07 Mar 2026

Steven

An attractive and welcoming hotel, full of character and set in delightful grounds. The staff are friendly and helpful

10/10

Exceptional

02 Mar 2026

Stephen

The room that we had was excellent and the service and food was of a very high standard. The whole experience from the moment we arrived to the day we left was thoroughly enjoyable.

Partner

8/10

Excellent

01 Mar 2026

Maria

Special efforts made for my partners birthday. Breakfast was fantastic, the polish manager was very helpful and took pride in her area.

Partner

10/10

Exceptional

01 Mar 2026

Craig

Absolutely amazing. Stunningly beautiful hotel. Staff were extremely nice. Would recommend to Family and friends.

Friends_and_family Friends

8/10

Excellent

28 Feb 2026

Alexa

Pool was good - quiet when we went. Bedroom was compact and VERY hot. Make up on pillow case. Bar staff friendly

Partner

4/10

Poor

26 Feb 2026

Christopher

No atmosphere. Staff tried, but rooms tired, food expensive. There are much better for much less in the vicinity.

10/10

Exceptional

18 Feb 2026

Kealy

Fantastic staff at reception and in the bar. Friendly and helpful.

Partner

10/10

Exceptional

17 Feb 2026

Andy

Very friendly hotel, great room and nice facilities. Only used the gym part of the Spa

8/10

Excellent

14 Feb 2026

Ken

The room and hotel was very comfortable and the staff were all very helpful. The pool/spa facilities were very good. A characterful hotel with wonderful architecture.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Del

Wonderful hotel, very attentive staff and overall lovely experience

Partner

8/10

Excellent

30 Jan 2026

Robert

Spacious room, helpful staff. After waiting an hour for a salad, I complained to a member of staff, who swiftly sorted it out for me and offered a glass of wine on the house so many thanks to her for helping resolve the issue.

Business

6/10

Pleasant

28 Jan 2026

Grace

Really great room. the spa was nice but a lot of people in there even on a Monday. There lack of sunbeds being only 8 that can fit. The sauna had no door handle. The treatment wasn’t as good as other hotels in the area. The food wasn’t the best at all it wasn’t up to the standard that you would expect with a hotel as beautiful.

8/10

Excellent

26 Jan 2026

Simon

Clean comfortable rooms.

10/10

Exceptional

20 Jan 2026

Neil

Lovely clean room staff very friendly and helpful would stay again

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Sian

All the staff were incredibly helpful.

Leisure Partner

8/10

Excellent

11 Jan 2026

Charlotte

The staff were lovely, and the massage I had was great. The room was well appointed and breakfast was good.

Friends_and_family Friends

10/10

Exceptional

07 Jan 2026

Alejandra

The staff was very nice, good place to stay

10/10

Exceptional

04 Jan 2026

C

We love coming back to Frimley Hall. The perfect blend of simplicity with a feel of luxury, especially with staying in the gorgeous Prince Albert room, we had a wonderful time and a delicious afternoon tea. It’s particularly beautiful with the Christmas decorations and we always love heading to the spa. Can’t wait to go back.

Leisure Partner

8/10

Excellent

29 Dec 2025

Nichola

Very clean. Lovely original features. Friendly and helpful staff.
I must admit i wasnt expecting such a small four pister bed. I didn't know they made them that small.

8/10

Excellent

29 Dec 2025

Margaret

ROOM VERY NICE STAFF GOOD

Partner

6/10

Pleasant

28 Dec 2025

Elizabeth

First room overlooked a concrete flat roof and was very small. Asked for another which was slightly larger with a view of the car park and annexe rooms. It had a very.musty smell.
Definitely not worth the £130.

Leisure Self

4/10

Poor

26 Dec 2025

Lee

Room was ok but only booked as stated family hotel with pool, but found out when checking in pool was only available to children at set times which wasn’t stated while booking, also only booked as parking is included which is limited and wasn’t any available when returning in the evening due to it being a party venue, the party itself wasn’t a problem as our room was away from the noise but unfortunately wasn’t the best of rooms-something I’ve learnt to expect when booking through hotels.com, scaffold outside the window due to building works which wasn’t mentioned when booking, shame it is a lovely hotel with nice staff

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Sonny

Lovely warm room.
Breakfast could be better at a 4 star
There’s so much to improve for the dining.
Parking is great but can be a struggle if there’s hotel events
Kudos to Bozena! She’s very attentive and helpful.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Joseph

Polite staff, very comfortable and clean room. Great breakfast.

6/10

Pleasant

16 Dec 2025

Anne

The room was ok. There is no lift, so dragging cases up two flights of stairs is not much fun.
The bar area is very small and dated. Food in the restaurant was quite nice.

Leisure Family

10/10

Exceptional

16 Dec 2025

Mike

Friendly staff, very comfortable surroundings, nice pool and facilities.

Business

10/10

Exceptional

02 Dec 2025

Dennis

Nice place, room price very good, but food and drinks a bit expensive

Business

6/10

Pleasant

01 Dec 2025

Colin

---

Partner

6/10

Pleasant

21 Nov 2025

Valentin

Courteous staff and decent amenities but the rooms are in need of change

Business

10/10

Exceptional

15 Nov 2025

Wendy

Parking not great if busy but everything g else is great x definite be another visit

Leisure Partner

8/10

Excellent

11 Nov 2025

Jenny

The room was very clean, and every member of staff were exceptional. Really friendly and helpful. The food in the restaraunt was very good.

6/10

Pleasant

10 Nov 2025

Dominik

Breakfast was a shambles unfortunately. Not enough seating, very tight space, people tripping on each other and squeezing past each other spilling hot coffee and food on plates. Not ideal. The spa was extremely small and dated - not to mention the showers were absolutely useless. The water pressure was non existent resulting in queues to use the shower and us eventually just going back to our room to shower - not ideal when you're cold and wet!

Leisure Partner

10/10

Exceptional

09 Nov 2025

Richard

All excellent thank you

Business

10/10

Exceptional

08 Nov 2025

Charles

Yes and yes!

Friends_and_family Family

8/10

Excellent

07 Nov 2025

Jackie

Yes all of the above

Leisure Self

10/10

Exceptional

02 Nov 2025

Gregory

The whole experience was top notch

Partner

10/10

Exceptional

01 Nov 2025

david

Yes was very goid

Partner

4/10

Poor

31 Oct 2025

Jamie

Property tired; no hair conditioner, hot water tap design flaw so can’t open all the way; sound proofing poor

8/10

Excellent

29 Oct 2025

Alexandra

Reception and staff were great

Business Self

4/10

Poor

15 Oct 2025

Andrew

Asked for extra towels and was subjected to an inquisition. I didn’t know towels are rationed.

Partner

4/10

Poor

12 Oct 2025

Darren

Tight use of Elmemis products for shower and hand soap wash! Hardly any in both of them to use.. is it because the Hotel think i would steal/overuse it..? Expecting more after paying £240 for the night!

Business

6/10

Pleasant

30 Sep 2025

Rakibul

Spa was closed

Partner

10/10

Exceptional

24 Sep 2025

Jane

Brilliant spa and hotel break

We checked in tge hotel we had a lovely stay staff was pleasant and polite and service excellent. Would stay here again..

Had both nice treatments again lovely staff receptionist explained everything to us .

Partner

10/10

Exceptional

16 Sep 2025

Francis

Great for a reunion

10/10

Exceptional

14 Sep 2025

Wendy

Last minute booking requiring bed for a night-easy to find, welcoming staff-comfortable bedroom with all you need. Peaceful

6/10

Pleasant

06 Sep 2025

Andy

The bed was a bit too soft, the toilet took several times before it flushed. And the swimming pool was cloudy because of bad pool management. Can I claim a partial refund please?

Partner

8/10

Excellent

31 Aug 2025

Verified traveler

Great service

It’s clean, staff are good, food is good. But the room was a little dated. But perfect for what I needed it for.

10/10

Exceptional

25 Aug 2025

Darren

Lady at check-in was super helpful.
Afternoon Tea, quality of food slighty poor and fillings in sandwiches were thin. Scones ok and cakes ok. However, not

Partner

6/10

Pleasant

22 Aug 2025

catherine

The hotel itself is a pretty cool old manor style hotel.
The staff are very nice and friendly.
The food is very expensive for what it is though, (we ate there a few times) so for example..... you pay £6 for about 5 very bland tasting chips!

The spa next door is nice, but is not your typical spa per-say, as the pool is full of young kids and relaxing in the pool after a treatment is not an option you’ll have.

Business_and_leisure Partner

10/10

Exceptional

21 Aug 2025

Verified traveler

Convenient stay for a couple of nights when mixing business and leisure. Bedrooms slightly dated but comfortable. Excellent food in the dining room.

Partner

4/10

Poor

18 Aug 2025

Raymonde

It was an unmitigated disaster to start with. Placed in a room above a wedding disco ; asked to change rooms ; receptionist lied and said no other rooms. Went online and found they had them. Arrogant tall gentleman continued to argue and said it was my fault for booking late. No apologies or anything
Then after 30 minutes - left while he found duty manager who in the end did agree they had rooms and moved us to a nice room which was quiet.She said we would have to move back the next night which was rubbish and the saviour was AREEYA who the next morning immediately , politely and with a smile tap on the computer and said we could stay in our room.
BOZENQ in the restaurant was another star making us feel special.
One other negative was ; if you want milk which a sign says in the room 'call reception' - they want £8 tray charge !!!! Mega rip off ; we went and picked it up ourselves.
So a mixed bag but at a higher end hotel - the reception experience was one of the worst in my 40 years of hotel visits ( roughly 1-2 per week for context !)

Macdonald - must do better and reward your 2 exceptional staff

Leisure Partner

10/10

Exceptional

17 Aug 2025

Linda

The staff have all been exceptional. We have had a lovely stay.

Leisure Partner

8/10

Excellent

16 Aug 2025

Verified traveler

A night away.

Little disappointed that a late checkout wasn’t available. Like that the room had air conditioning for a warm night. Pillows not very comfortable. Would like for hotels.com to include suite as an option for booking. Want to come back and book the top suite next time. Super deluxe was lovely, wouldn’t want to stay in the standard room as that looks just like a normal building. Swimming pool nice and large and appreciate the adult swim times.

Partner

10/10

Exceptional

13 Aug 2025

Alexander

Just a very nice place to stay

Business_and_leisure Self

4/10

Poor

07 Aug 2025

Katia

The hotel staff, with the exception of the breakfast supervisor were completely disinterested. I contacted them several times on WhatsApp and they did not respond. The room was dingy, old and lacked basic comforts. The hotel is disappointing as it looks tired and lacks investment which is such a shame as it s a beautiful property. This is the second time we stayed when there was a wedding and it was complete chaos.
Overall we were utterly disappointed.
Only redeeming quality was the breakfast supervisor who was delightful.

Leisure Family

10/10

Exceptional

07 Aug 2025

Andrew

Amazing place to stay, especially with dogs x

Amazing friendly service, super dog friendly and thoughtful. Gorgeous hotel, lovely grounds, superb food, simply delicious 😋. The best meal was breakfast, we were looked after by the amazing Bozena, she made us feel like royalty every day xx

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Roland

Nice stay

Leisure

6/10

Pleasant

19 Jul 2025

Andy

It’s not a Spa hotel, at all. It’s an old fashioned 1990’s hotel with a pool which is more like the thing you’d expect in a leisure centre.

The building is great but this desperately needs brought up to modern standards.

Business Partner

8/10

Excellent

19 Jul 2025

janet

Nice hotel , good value with breakfast and nice spa facilities.

Leisure Partner

8/10

Excellent

14 Jul 2025

Susan

We stayed one night before travelling to LEGOLAND. The staff are all super friendly… dinnner was lovely.
I had a massage which I don’t think was worth the money… I’ve had far better and for less money. The changing rooms in the spa were very busy, and dirty. The therapist who I had seemed very rushed and didn’t make me feel relaxed… a bit of relaxation music wouldn’t go a miss

10/10

Exceptional

13 Jul 2025

Jason

Review

Wonderful place, very quiet, helpful staff

Partner

4/10

Poor

22 Jun 2025

Verified traveler

Very Disappointing

This is not a 4* hotel on any level.
Staff incompetence and slow to non-existent service made the stay very frustrating.
Parking was difficult as spaces are far too narrow for modern cars.
The only good thing about this hotel is their efficient air conditioning!

Friends_and_family Friends

8/10

Excellent

19 Jun 2025

Nigel

Hotel well situated hotel in pleasant grounds. Interior needs refurbishment but everything works. Staff were efficient and friendly. Restaurant staff were really helpful, attentive and went out of their way to help. Breakfast limited cold selection and reasonable warn choice that was of good quality. Food we had for evening meal was very good. The restaurant however needs refurbishment. We did not use the spa. We would stay again.

Partner

10/10

Exceptional

18 Jun 2025

anne lise

Just a two nights stay.
Nice, charming old hotel

Partner

6/10

Pleasant

17 Jun 2025

Michael

Great location, building, room. Everything else was just average. Hate giving negative feedback but just felt like they were understaffed. Outside tables full of empty drinks, staff repeatedly came out and didn’t tidy up. Bar ran out of beer, even although not busy. Empty bottles from rooms left on ledge for over a day.
Room staff did great but considering price/previous ratings kind of feels like staff are going through the motions. Stayed in London, York this trip in similar hotels…. Unfortunately this was not up to same standard.

Partner

6/10

Pleasant

31 May 2025

Nina

Comfortable and clean rooms.
Water on tap and coffee machine appreciated.
Toiletries were disappointing…hand wash and shampoo only, not quite the Elemis experience that was sold online.
Restaurant was dated, plastic (broken) plants and organised like a Victorian classroom…not sure who advertises that as elegant and romantic 😂
No views for us, other than the exit.
Service was ok, plates not cleared for ages and then not all plates taken until desserts ordered.
Food was good, although feel the starters weren’t prepared to order…
Buffet breakfast had a good selection of cold options but hot food limited - eggs were fried, no other options, and tomatoes had to be ordered 🙃
Spa could only be used between 2 p.m. and 11 a.m the following day…not great for us as we couldn’t check in until 7 p.m. and it’s children’s hour in the pool between 9 and 10 a.m.
Hotels with spas usually allow you to use the facilities after checking out and so, for that reason, I’ll not be staying at Frimley again.

Friends_and_family Friends

10/10

Exceptional

27 May 2025

Luke

Fantastic stay at Frimley Hall. A really lovely experience! The staff were fantastic and provided exceptional service! We want to come back again and would highly recommend this place for a lovely get away!

10/10

Exceptional

27 May 2025

Luke

Fantastic stay at Frimley Hall! Really lovely experience with all the staff looking after us with exceptional service!! We want to come back and would highly recommend this place for a lovely get away!

Leisure Partner

8/10

Excellent

26 May 2025

Anita

Lovely hotel friendly staff