Macdonald Frimley Hall Hotel & Spa

10/10

Exceptional

15 Mar 2026

Lucy

Absolutely beautiful hotel, I came for my birthday and the staff were so welcoming and thoughtful. The spa is amazing and the rooms are gorgeous, can not rate this stay highly enough!

Family

10/10

Exceptional

15 Mar 2026

Michael

Breakfast was good, room was clean and spacious. Staff were friendly and helpful.

Partner

8/10

Excellent

13 Mar 2026

Chris

Room was fine as was breakfast - disappointed at the lack of fresh coffee being served to the table. Also the spa was packed - a lack of beds by the pool. The gym was also quite dated and small.

Partner

8/10

Excellent

13 Mar 2026

Eleanor

Spa could do with being kept cleaner with the water being swept away more often fixtures and fittings need updating
Room spotless very comfortable but a little hot staff very friendly restaurant food very expensive for a country hotel

10/10

Exceptional

08 Mar 2026

Sara

Gorgeous hotel, great pool and very comfortable stay.

10/10

Exceptional

07 Mar 2026

Steven

An attractive and welcoming hotel, full of character and set in delightful grounds. The staff are friendly and helpful

10/10

Exceptional

02 Mar 2026

Stephen

The room that we had was excellent and the service and food was of a very high standard. The whole experience from the moment we arrived to the day we left was thoroughly enjoyable.

Partner

8/10

Excellent

01 Mar 2026

Maria

Special efforts made for my partners birthday. Breakfast was fantastic, the polish manager was very helpful and took pride in her area.

Partner

10/10

Exceptional

01 Mar 2026

Craig

Absolutely amazing. Stunningly beautiful hotel. Staff were extremely nice. Would recommend to Family and friends.

Friends_and_family Friends

8/10

Excellent

28 Feb 2026

Alexa

Pool was good - quiet when we went. Bedroom was compact and VERY hot. Make up on pillow case. Bar staff friendly

Partner

4/10

Poor

26 Feb 2026

Christopher

No atmosphere. Staff tried, but rooms tired, food expensive. There are much better for much less in the vicinity.

10/10

Exceptional

18 Feb 2026

Kealy

Fantastic staff at reception and in the bar. Friendly and helpful.

Partner

10/10

Exceptional

17 Feb 2026

Andy

Very friendly hotel, great room and nice facilities. Only used the gym part of the Spa

8/10

Excellent

14 Feb 2026

Ken

The room and hotel was very comfortable and the staff were all very helpful. The pool/spa facilities were very good. A characterful hotel with wonderful architecture.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Del

Wonderful hotel, very attentive staff and overall lovely experience

Partner

8/10

Excellent

30 Jan 2026

Robert

Spacious room, helpful staff. After waiting an hour for a salad, I complained to a member of staff, who swiftly sorted it out for me and offered a glass of wine on the house so many thanks to her for helping resolve the issue.

Business

6/10

Pleasant

28 Jan 2026

Grace

Really great room. the spa was nice but a lot of people in there even on a Monday. There lack of sunbeds being only 8 that can fit. The sauna had no door handle. The treatment wasn’t as good as other hotels in the area. The food wasn’t the best at all it wasn’t up to the standard that you would expect with a hotel as beautiful.

8/10

Excellent

26 Jan 2026

Simon

Clean comfortable rooms.

10/10

Exceptional

20 Jan 2026

Neil

Lovely clean room staff very friendly and helpful would stay again

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Sian

All the staff were incredibly helpful.

Leisure Partner

8/10

Excellent

11 Jan 2026

Charlotte

The staff were lovely, and the massage I had was great. The room was well appointed and breakfast was good.

Friends_and_family Friends

10/10

Exceptional

07 Jan 2026

Alejandra

The staff was very nice, good place to stay

10/10

Exceptional

04 Jan 2026

C

We love coming back to Frimley Hall. The perfect blend of simplicity with a feel of luxury, especially with staying in the gorgeous Prince Albert room, we had a wonderful time and a delicious afternoon tea. It’s particularly beautiful with the Christmas decorations and we always love heading to the spa. Can’t wait to go back.

Leisure Partner

8/10

Excellent

29 Dec 2025

Nichola

Very clean. Lovely original features. Friendly and helpful staff.
I must admit i wasnt expecting such a small four pister bed. I didn't know they made them that small.

8/10

Excellent

29 Dec 2025

Margaret

ROOM VERY NICE STAFF GOOD

Partner

6/10

Pleasant

28 Dec 2025

Elizabeth

First room overlooked a concrete flat roof and was very small. Asked for another which was slightly larger with a view of the car park and annexe rooms. It had a very.musty smell.
Definitely not worth the £130.

Leisure Self

4/10

Poor

26 Dec 2025

Lee

Room was ok but only booked as stated family hotel with pool, but found out when checking in pool was only available to children at set times which wasn’t stated while booking, also only booked as parking is included which is limited and wasn’t any available when returning in the evening due to it being a party venue, the party itself wasn’t a problem as our room was away from the noise but unfortunately wasn’t the best of rooms-something I’ve learnt to expect when booking through hotels.com, scaffold outside the window due to building works which wasn’t mentioned when booking, shame it is a lovely hotel with nice staff

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Sonny

Lovely warm room.
Breakfast could be better at a 4 star
There’s so much to improve for the dining.
Parking is great but can be a struggle if there’s hotel events
Kudos to Bozena! She’s very attentive and helpful.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Joseph

Polite staff, very comfortable and clean room. Great breakfast.

6/10

Pleasant

16 Dec 2025

Anne

The room was ok. There is no lift, so dragging cases up two flights of stairs is not much fun.
The bar area is very small and dated. Food in the restaurant was quite nice.

Leisure Family

10/10

Exceptional

16 Dec 2025

Mike

Friendly staff, very comfortable surroundings, nice pool and facilities.

Business

10/10

Exceptional

02 Dec 2025

Dennis

Nice place, room price very good, but food and drinks a bit expensive

Business

6/10

Pleasant

01 Dec 2025

Colin

---

Partner

6/10

Pleasant

21 Nov 2025

Valentin

Courteous staff and decent amenities but the rooms are in need of change

Business

10/10

Exceptional

15 Nov 2025

Wendy

Parking not great if busy but everything g else is great x definite be another visit

Leisure Partner

8/10

Excellent

11 Nov 2025

Jenny

The room was very clean, and every member of staff were exceptional. Really friendly and helpful. The food in the restaraunt was very good.

6/10

Pleasant

10 Nov 2025

Dominik

Breakfast was a shambles unfortunately. Not enough seating, very tight space, people tripping on each other and squeezing past each other spilling hot coffee and food on plates. Not ideal. The spa was extremely small and dated - not to mention the showers were absolutely useless. The water pressure was non existent resulting in queues to use the shower and us eventually just going back to our room to shower - not ideal when you're cold and wet!

Leisure Partner

10/10

Exceptional

09 Nov 2025

Richard

All excellent thank you

Business

10/10

Exceptional

08 Nov 2025

Charles

Yes and yes!

Friends_and_family Family

8/10

Excellent

07 Nov 2025

Jackie

Yes all of the above

Leisure Self

10/10

Exceptional

02 Nov 2025

Gregory

The whole experience was top notch

Partner

10/10

Exceptional

01 Nov 2025

david

Yes was very goid

Partner

4/10

Poor

31 Oct 2025

Jamie

Property tired; no hair conditioner, hot water tap design flaw so can’t open all the way; sound proofing poor

8/10

Excellent

29 Oct 2025

Alexandra

Reception and staff were great

Business Self

4/10

Poor

15 Oct 2025

Andrew

Asked for extra towels and was subjected to an inquisition. I didn’t know towels are rationed.

Partner

4/10

Poor

12 Oct 2025

Darren

Tight use of Elmemis products for shower and hand soap wash! Hardly any in both of them to use.. is it because the Hotel think i would steal/overuse it..? Expecting more after paying £240 for the night!

Business

6/10

Pleasant

30 Sep 2025

Rakibul

Spa was closed

Partner

10/10

Exceptional

24 Sep 2025

Jane

Brilliant spa and hotel break

We checked in tge hotel we had a lovely stay staff was pleasant and polite and service excellent. Would stay here again..

Had both nice treatments again lovely staff receptionist explained everything to us .

Partner

10/10

Exceptional

16 Sep 2025

Francis

Great for a reunion

10/10

Exceptional

14 Sep 2025

Wendy

Last minute booking requiring bed for a night-easy to find, welcoming staff-comfortable bedroom with all you need. Peaceful

6/10

Pleasant

06 Sep 2025

Andy

The bed was a bit too soft, the toilet took several times before it flushed. And the swimming pool was cloudy because of bad pool management. Can I claim a partial refund please?

Partner

8/10

Excellent

31 Aug 2025

Verified traveler

Great service

It’s clean, staff are good, food is good. But the room was a little dated. But perfect for what I needed it for.

10/10

Exceptional

25 Aug 2025

Darren

Lady at check-in was super helpful.
Afternoon Tea, quality of food slighty poor and fillings in sandwiches were thin. Scones ok and cakes ok. However, not

Partner

6/10

Pleasant

22 Aug 2025

catherine

The hotel itself is a pretty cool old manor style hotel.
The staff are very nice and friendly.
The food is very expensive for what it is though, (we ate there a few times) so for example..... you pay £6 for about 5 very bland tasting chips!

The spa next door is nice, but is not your typical spa per-say, as the pool is full of young kids and relaxing in the pool after a treatment is not an option you’ll have.

Business_and_leisure Partner

10/10

Exceptional

21 Aug 2025

Verified traveler

Convenient stay for a couple of nights when mixing business and leisure. Bedrooms slightly dated but comfortable. Excellent food in the dining room.

Partner

4/10

Poor

18 Aug 2025

Raymonde

It was an unmitigated disaster to start with. Placed in a room above a wedding disco ; asked to change rooms ; receptionist lied and said no other rooms. Went online and found they had them. Arrogant tall gentleman continued to argue and said it was my fault for booking late. No apologies or anything
Then after 30 minutes - left while he found duty manager who in the end did agree they had rooms and moved us to a nice room which was quiet.She said we would have to move back the next night which was rubbish and the saviour was AREEYA who the next morning immediately , politely and with a smile tap on the computer and said we could stay in our room.
BOZENQ in the restaurant was another star making us feel special.
One other negative was ; if you want milk which a sign says in the room 'call reception' - they want £8 tray charge !!!! Mega rip off ; we went and picked it up ourselves.
So a mixed bag but at a higher end hotel - the reception experience was one of the worst in my 40 years of hotel visits ( roughly 1-2 per week for context !)

Macdonald - must do better and reward your 2 exceptional staff

Leisure Partner

10/10

Exceptional

17 Aug 2025

Linda

The staff have all been exceptional. We have had a lovely stay.

Leisure Partner

8/10

Excellent

16 Aug 2025

Verified traveler

A night away.

Little disappointed that a late checkout wasn’t available. Like that the room had air conditioning for a warm night. Pillows not very comfortable. Would like for hotels.com to include suite as an option for booking. Want to come back and book the top suite next time. Super deluxe was lovely, wouldn’t want to stay in the standard room as that looks just like a normal building. Swimming pool nice and large and appreciate the adult swim times.

Partner

10/10

Exceptional

13 Aug 2025

Alexander

Just a very nice place to stay

Business_and_leisure Self

4/10

Poor

07 Aug 2025

Katia

The hotel staff, with the exception of the breakfast supervisor were completely disinterested. I contacted them several times on WhatsApp and they did not respond. The room was dingy, old and lacked basic comforts. The hotel is disappointing as it looks tired and lacks investment which is such a shame as it s a beautiful property. This is the second time we stayed when there was a wedding and it was complete chaos.
Overall we were utterly disappointed.
Only redeeming quality was the breakfast supervisor who was delightful.

Leisure Family

10/10

Exceptional

07 Aug 2025

Andrew

Amazing place to stay, especially with dogs x

Amazing friendly service, super dog friendly and thoughtful. Gorgeous hotel, lovely grounds, superb food, simply delicious 😋. The best meal was breakfast, we were looked after by the amazing Bozena, she made us feel like royalty every day xx

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Roland

Nice stay

Leisure

6/10

Pleasant

19 Jul 2025

Andy

It’s not a Spa hotel, at all. It’s an old fashioned 1990’s hotel with a pool which is more like the thing you’d expect in a leisure centre.

The building is great but this desperately needs brought up to modern standards.

Business Partner

8/10

Excellent

19 Jul 2025

janet

Nice hotel , good value with breakfast and nice spa facilities.

Leisure Partner

8/10

Excellent

14 Jul 2025

Susan

We stayed one night before travelling to LEGOLAND. The staff are all super friendly… dinnner was lovely.
I had a massage which I don’t think was worth the money… I’ve had far better and for less money. The changing rooms in the spa were very busy, and dirty. The therapist who I had seemed very rushed and didn’t make me feel relaxed… a bit of relaxation music wouldn’t go a miss

10/10

Exceptional

13 Jul 2025

Jason

Review

Wonderful place, very quiet, helpful staff

Partner

4/10

Poor

22 Jun 2025

Verified traveler

Very Disappointing

This is not a 4* hotel on any level.
Staff incompetence and slow to non-existent service made the stay very frustrating.
Parking was difficult as spaces are far too narrow for modern cars.
The only good thing about this hotel is their efficient air conditioning!

Friends_and_family Friends

8/10

Excellent

19 Jun 2025

Nigel

Hotel well situated hotel in pleasant grounds. Interior needs refurbishment but everything works. Staff were efficient and friendly. Restaurant staff were really helpful, attentive and went out of their way to help. Breakfast limited cold selection and reasonable warn choice that was of good quality. Food we had for evening meal was very good. The restaurant however needs refurbishment. We did not use the spa. We would stay again.

Partner

10/10

Exceptional

18 Jun 2025

anne lise

Just a two nights stay.
Nice, charming old hotel

Partner

6/10

Pleasant

17 Jun 2025

Michael

Great location, building, room. Everything else was just average. Hate giving negative feedback but just felt like they were understaffed. Outside tables full of empty drinks, staff repeatedly came out and didn’t tidy up. Bar ran out of beer, even although not busy. Empty bottles from rooms left on ledge for over a day.
Room staff did great but considering price/previous ratings kind of feels like staff are going through the motions. Stayed in London, York this trip in similar hotels…. Unfortunately this was not up to same standard.

Partner

6/10

Pleasant

31 May 2025

Nina

Comfortable and clean rooms.
Water on tap and coffee machine appreciated.
Toiletries were disappointing…hand wash and shampoo only, not quite the Elemis experience that was sold online.
Restaurant was dated, plastic (broken) plants and organised like a Victorian classroom…not sure who advertises that as elegant and romantic 😂
No views for us, other than the exit.
Service was ok, plates not cleared for ages and then not all plates taken until desserts ordered.
Food was good, although feel the starters weren’t prepared to order…
Buffet breakfast had a good selection of cold options but hot food limited - eggs were fried, no other options, and tomatoes had to be ordered 🙃
Spa could only be used between 2 p.m. and 11 a.m the following day…not great for us as we couldn’t check in until 7 p.m. and it’s children’s hour in the pool between 9 and 10 a.m.
Hotels with spas usually allow you to use the facilities after checking out and so, for that reason, I’ll not be staying at Frimley again.

Friends_and_family Friends

10/10

Exceptional

27 May 2025

Luke

Fantastic stay at Frimley Hall. A really lovely experience! The staff were fantastic and provided exceptional service! We want to come back again and would highly recommend this place for a lovely get away!

10/10

Exceptional

27 May 2025

Luke

Fantastic stay at Frimley Hall! Really lovely experience with all the staff looking after us with exceptional service!! We want to come back and would highly recommend this place for a lovely get away!

Leisure Partner

8/10

Excellent

26 May 2025

Anita

Lovely hotel friendly staff

10/10

Exceptional

22 May 2025

j

Great stay again

Excellent stay, very comfortable, clean and lovely gardens to the front.

Business

10/10

Exceptional

21 May 2025

Nick

Had what I can only describe as the perfect hotel room when I stayed here. Everything worked and it was quiet and comfortable. Also has a mini fridge.
Top class.

Business Self

10/10

Exceptional

15 May 2025

Richard

stayed here for a wedding ceremony very lovely hotel

Leisure Partner

6/10

Pleasant

12 May 2025

Evalene

The bar staff weren’t that helpful or knowledgeable how to make a cocktail. As it had a very limited cocktail selection.
We wanted a Stawberry daiquiri a pretty basic cocktail and they didn’t want to go that extra mile by making one. The menu at the Linden restaurant was very basic and not a lot of choice. The portions were very small. My friend had a Chicken Tikka masala at £24, hardly any chicken at all! I had the slow cooked belly of pork at £23 which was only served with potato rosti/ cabbage and one black pudding truffle ball. No other vegetables which I felt it needed as all very beige looking. We also had the afternoon tea the scones were lovely however the sandwich’s weren’t the bread was hard as if it’s been left out too long or prepared the day before.

6/10

Pleasant

10 May 2025

Verified traveler

Mum and Dad's night away

We was given a nice room but the toilet was broken so needed to be moved the new room and bed was a lot smaller but the reception staff were extremely accommodating
The hotel itself is not very accommodating to disabled guest it does not have a lift to the rooms and no disabled access to the spa especially the pool

Partner

10/10

Exceptional

09 May 2025

Angelique

Excellent

Not my first stay, and as always very happy.
Excellent breakfast - and although the bacon and eggs are already gluten free, they offered to cook some separately for me to ensure no cross contamination

Business

6/10

Pleasant

02 May 2025

Nathan

Clean enough but slightly dated. Unfortunately some of the bookings for dinner and spa had not been arranged (later transpired a system update had happened). Most of the staff we interacted with were lovely and did a great job, especially Charlie at dinner. But just felt like it was running on very low staff and there weren’t many around on reception, bar or at the spa.

Leisure Family

8/10

Excellent

30 Apr 2025

Ms J H

A very pleasant stay

It's a perfect hotel for a single traveller. Reception is very helpful. The manager of the restaurant is very attentive. There was a great choice of breakfasts on offer.

Friends_and_family Family

6/10

Pleasant

26 Apr 2025

teresa

I have stayed here a few times but it now looks very tired and in need of a refurbishment. The beds need updating as was not as comfy as when I stayed last year. The hotel was clean but the Spa was not, also in need of an update.
It seemed less value for money as food and drinks have increased quite a lot but I would condufer staying again as the Receptionist told me they were about to update rooms and amenities.
The breakfast was nice and had the usual choice of continental and full English.

Leisure Family

10/10

Exceptional

26 Apr 2025

Claire

Great

8/10

Excellent

13 Apr 2025

Moira

Tranquility and relaxation in an adorable Manor House surrounded by ancient woodlands, full of tweeting birds. Highlights include a 300 foot sequoia, top notch pool, sauna and steam room for wet time activities and fried potato scones at breakfast!

Leisure Partner

8/10

Excellent

06 Apr 2025

Tina

Not excellent, but a lot to like!

Very comfortable bed, but the room was quite small, and the air con doesn't work!!
Breakfast room very tired, badly needs a decorating upgrade!!
Breakfast hot selection good, but the continental selection wasn't good .... very poor bread selection, hardly any fresh fruit salad, so non hot food guests, would struggle for a good breakfast!!
And no-one clears tables, to get rid of dirty plates!!
No lift, so it's stairs only, and the fire escapes were left open, to allow guests in and out to the car park, but I'm sure that's not allowed!!!

Partner

10/10

Exceptional

24 Mar 2025

jonathan

Would stay here again

Stunning location, very nice staff, great breakfast. My wife used the swimming pool and sauna which she said was very nice.

Partner

6/10

Pleasant

12 Mar 2025

Kirstin

The property is pretty, but the room was in dire need of an update. Chipped woodwork, stains on the floor, bath had stains and large chips out of it, where the enamel was gone. Definitely in need of a large facelift. the cleaning staff were great, but other staff were nonexistent. The bar is a poor excuse of a bar, just a bar and a few seats in a hallway. there are no elevators, which made it difficult to carry suitcase up the stairs and no help was offered. The food was expensive, and the room service food was over proced and poor.

Leisure Family

8/10

Excellent

11 Mar 2025

Jessica

Really nice hotel, comfy beds and spacious rooms. Really helpful staff and easy check in process.

6/10

Pleasant

08 Mar 2025

Cheryl

Entrance and first days are beautiful

The rest is a bit tired and rooms small, net curtains need replacing & windows weren’t secure. Ellemis products fab.

Friends_and_family Family

8/10

Excellent

02 Mar 2025

Rachel

Lovely hotel perfect for a peaceful night away

Leisure Self

10/10

Exceptional

22 Feb 2025

dean

Good valve for money and nice facilities.

Stream room not working but all else good

Business

6/10

Pleasant

12 Feb 2025

David

Fawlty Towers??

At check in, the receptionist did not speak good English at all. I also had to ask him what room number he had scribbled down. I reserved a table for 8pm and my colleague was running late due to traffic so I popped my head into restaurant to advise them. I went to the bar next door to wait and saw the restaurant lady popping in a few times. When we eventually got to the restaurant, she advised that we were too late for a meal. I protested and she reluctantly gave us a table. Not once had she advised that the restaurant would close by a certain time. I had to wait about 10 minutes to be served in the bar, 1 member of staff on a go slow, not all his fault because only 1 card machine shared with restaurant to take payments ( no offer at check in for a card deposit), no Peroni draught which was like that 12 months before, just a glass over the pump, a bit like Fawlty Towers really. The food that we had was nice enough and the room comfortable

Business

8/10

Excellent

03 Feb 2025

Jonathan

Convenient location and quiet

Leisure Friends

6/10

Pleasant

19 Jan 2025

Matthew

The staff were brilliant however the overall experience of the stay was hampered by the poor quality of the facilities. On arrival the first challenge was parking with no free spaces and people resorting to any space including double yellow lines to park their cars. Then when checking in we were informed of the family swim sessions which on the days we were checking in ran from 4-6pm and then the next morning 9-11am. This meant the key times between check in and checkout had busy pool sessions and the spa facilities were very busy. The showers in the changing were poor quality with 1 of the 3 not working.
In the room heating was challenging and there were only 2 accessible plug sockets in the whole room. The shower in the room had broken controls and inconsistent water pressure.
I feel like the hotel tries to pitch it as higher quality however the facilities are not well maintained.

Leisure Partner

10/10

Exceptional

17 Jan 2025

Reece

Very beautiful period details and luxury feel

Leisure

8/10

Excellent

17 Jan 2025

Carla

Nice hiyel

Really great staff. Comfortable bed. Room was a little small but sufficient for our short stay. Good selection at the breakfast buffet.

Partner

4/10

Poor

01 Jan 2025

will

A nice place spoilt by the heating ad beds

Unfortunatly the poor quality beds and the relentless heating of the rooms and corridors made getting a good nights sleep impossible.

Friends_and_family Family

8/10

Excellent

18 Dec 2024

Alex

Comfortable and quiet room. Well appointed. Staff are always nice here.
The food menu I find a bit limited and not great value. A bit reliant on the fryer.
The location is good - great for RMAS.
The really great feature is the lovely pool.

Business

8/10

Excellent

17 Dec 2024

Mark

Its in the detail

It was a quick stay with a spa for my wife being the aim. We were let down unfortunately, not by the hotel as that was amazing but by the team in the Spa.

Partner