Name: Village Hotel Bracknell
Address: Bagshot Road, Bracknell, RG12 0QJ, GB

8/10

Excellent

20 Jul 2026

Yvan

Il nous ont donne une chambre dans air climatisé. Le lendemain ils nous ont donne la chambre d'à côté. Ont a perdu une nuit de sommeil donc sur 3 nuits . Une nuit de perdu .

Family

4/10

Poor

19 Jul 2026

Brian

Itv

8/10

Excellent

17 Jul 2026

Declan

X

2/10

Poor

12 Jul 2026

Matt

Hello, I’d like a refund on our stay for many reasons.

Since arranging our room has been anything but ideal. The air con wasn’t working and has been in direct sunlight all day. So that meant by the time we arrive with two young kids, the room was unbearable, even when arriving at 2300. We also messaged and ran the hotel to ensure a cot was already in the room, which they confirmed there would be and there wasn’t. The next morning after no sleep for anyone we noticed that the room hadn’t been cleaned properly and still had lip sticks marks everywhere. When we reported this in the morning before going to Lego land, they said it would be cleaned by the time we got back. Which it wasn’t. Air con still wasn’t fixed for the second night and having asked for a separate room or fans, nothing arrived / no support. With a 1 year old and a 5 year old that meant no sleep again in a 30 + room which also isn’t safe. We also had some food in the restraunt sat evening and this wasn’t worth the price with 90% of this being left dispute another £57+ bill. I love staying at village hotels as I stay at them all the time with work, but this wasn’t the ideal birthday trip for my 5 year old. A refund would be great or at least speaking to a manager about our very disappointing stay

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Paul

Always a good stop off when you’re going to events in the area .

Self

10/10

Exceptional

09 Jul 2026

Andrzej

Very pleasant stay plenty of parking space

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Cheryl

Hotel was very busy when I stayed as a couple events on at the time. Some rowdy people. But staff handled it well. Compact room was clean, a bit drafty from the Velux window but managed as the weather wasn't too bad. Plenty parking, didn't struggle considering gym/swimming onsite for local residence. Interactions I had with staff was pleasant. Great location and town centre not a far drive away. Park not far a walk away either. Reasonably priced, but doubt I'd stay there again.

Partner

8/10

Excellent

05 Jul 2026

Peter

Very busy property, great gym, breakfast pretty good, tired in parts,

Self

8/10

Excellent

04 Jul 2026

Steve

We arrived later than expected so did not use the pool which was one of the things we were looking forward to. However the meal and drinks were much better then we expected as vegetarians there were a
Only 1 thing on the menu however my wife had the Asian salad and we had broccoli instead of duck my veggie burger was one of the best I have had to be honest. Breakfast was good and again very helpful staff as we asked for vegetarian sausages and they were great

Family

4/10

Poor

03 Jul 2026

Owen

The room itself was fine, but the amenities were poor. The room is only made up if you're staying more than two days, and even then it's only on request. Our bins were never emptied in a week. Tea and Coffee was not refilled. The self check-in procedure worked badly, and required an extra £10 per day parking fee, which I was still charged even when not using the car park.

Despite trying to position itself as a family hotel, access to the pool is limited for families, and the onsite restaurant has almost no child friendly options.

In short, this felt like a large, expensive gym with a hotel attached as an afterthought.

Family_with_children

6/10

Pleasant

30 Jun 2026

lesley

Disappointed overall. Long queues at the bar.

6/10

Pleasant

28 Jun 2026

Andreas

Great room , bed perfect. very quiet , great A/C, Bathroom could have been a bit cleaner ( attention to detail - previous occupant's hair grips were on the floor).
Biggest let down was Breakfast. very transport cafe. Staff seriously struggling to keep up with turnover of customers .

Family

8/10

Excellent

28 Jun 2026

Sarah

Staff great, clean hotel, great swimming pool, changing rooms had hair dryers and straighteners. Bar, good, food classic sports bar food.

Self

8/10

Excellent

27 Jun 2026

Ghazal

N/a

6/10

Pleasant

23 Jun 2026

Simon

I had a noisy fan and asked for another room all sorted bit got another noisy room
Foods great bars good rooms are noisy the air con or the fan in the bathroom noisy
This was ground floor maybe higher are better

Self

8/10

Excellent

23 Jun 2026

Anna

Clean room comfortable beds and good location

Friends_and_family Family

4/10

Poor

16 Jun 2026

James

Upon booking my room and two others I took the pub & grill upgrade. £75 for a £90 voucher for myself and two friends. It took two hours to get staff to understand that I had upgraded. I paid the full food & drinks bill which was just over £123. I was then debited from my card £123 (bar/food bill), £75 (upgrade fee), £5 parking! I am £198 out of pocket and rang everyday with the promise that a manager would call back. I’m still waiting and will now proceed to contact consumer rights & take legal action. I have stayed at village hotels numerous times but this will be the last.

Friends_and_family Friends

6/10

Pleasant

14 Jun 2026

Adrian

Friendly and helpful staff, the rooms were big and spacious. Feel the carpets, furniture and design are in need of a refresh. There was a musty smell throughout the corridors and the room smelled sweaty. Fortunately I arrived at 11pm so I opened the windows and aired it out which helped with some of the smell. The corridors were dingy and musty tho.

Family_with_children

2/10

Poor

14 Jun 2026

Hollie

Room was clean But smelt so strongly of bleach/chlorine which was overbearing, I presume our room was directly above the pool/gym area after then being woken at 7am by blaring music beneath the room which we guessed was from the gym.
The night prior we ate in the restaurant which was so busy staff were all over the place and run ragged, when one of the meals arrived it was cold and when I sent it back it came out 20 mins later with no sides it originally came out with. We ordered a second round of drink which never arrived after 40 mins I asked at the bar for a refund and was told by who I presume was a manager she would look into it and come back to me but then began to serve other people waiting at the bar. We waited patiently another 20 mins but ended up just leaving as was so fed up of sat around waiting. Overall shocking service from village hotels which is disappointing as they are normally our go too hotel when travelling in the UK.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

DAVID

It’s stupid that there is an additional charge for parking. It’s not like it’s the middle of town

8/10

Excellent

08 Jun 2026

Cheryl

Room was clean, steam room, sauna and pool was nice. Restaurant was nice but breakfast not recommended.

Family_with_children

4/10

Poor

08 Jun 2026

Nicola

On arrival we were impressed with the reception areas and staff.
Until we checked into our room to find a steal ceiling joist, plaster board and a whole section of the ceiling open. So as we entered the roo. I fell over and was folled by the children then falling over me. When we went complain, we were offered free starbucks drinks for use in the morning. We were swapped to another room and then offered breakfast. But coming home it has dawned on me how serious that could have been. Had it fallen as either myself or my children entered the room.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Richard

The walls of the room (at higher points) were not clean.

The cafe was ok but not cheap

No problem with staff

Partner

6/10

Pleasant

02 Jun 2026

Dean

The second time i have stayed here. The first time, the room was great and just what I needed. The second time, I booked a compact room which was ridiculously hot and despite having the air con on full blast and coldest temp, it never cooled down. The air coming out of the air con was very weak and i struggled to sleep at all through the night, even with the desk fan on next to the bed.

Self

10/10

Exceptional

01 Jun 2026

Katrina

Bedroom was clean and tidy. Staff polite and helpful.

Self

8/10

Excellent

01 Jun 2026

Anna

Family swim on website says till 6pm
At 5 they closed off half the pool for lane swimming

Room - dreadful roller blind doesn’t black out the room at all as light seeps through both sides

Air con - couldn’t change it to warm so we’re all freezing all night

Friends_and_family Family

6/10

Pleasant

31 May 2026

Barbara

The room was clean and delightfully cool. The lack of overhead light at night was irritating. Checking in was a nightmare. Being older we struggled with the online check in. However, young families were struggling too. Despite help there were not enough people available to ensure ease of registration. Breakfast good. We were charged for parking. This, despite it clearly stating no cost at the weekend on the website and the in room Village news. This is illegal. I was refused refund. Overall a good hotel for young families not for the elderly.

Partner

10/10

Exceptional

30 May 2026

Lyn

When we arrived to our room, the room was very hot and there was no way we would be able to stay and sleep in there as a family of 4 and the air con was not working (in the UK heat wave). I went down to reception and spoke to Maria who went above and beyond to help us more rooms. There was no more double rooms to fit us but was moved to interconnecting rooms. So just wanted to say Maria was fantastic and a credit to the hotel team.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Karen

We just stayed for one night clean and tidy room satisfied

Friends_and_family Family

10/10

Exceptional

27 May 2026

Ron

The amenities (gym and pool) were appreciated

Partner

10/10

Exceptional

27 May 2026

Martyn

Lovely clean hotel full of friendly people.

Self

8/10

Excellent

25 May 2026

Emily

There was a mix up where the room we had originally booked had been oversold so they gave us 2 separate rooms instead of one family room. Our daughter thought it was great

Friends_and_family Family

8/10

Excellent

25 May 2026

Corrin

Nice hotel with helpful staff

Partner

6/10

Pleasant

22 May 2026

Mary

Amenities are very good. Sauna, Steam room and Family swimming.
However, not so soundproof. People stamping and running around on corridors. Group gym starts early and you can hear the music from even 2 floors up. Paid extra for comfort but seems like it was better off booking at Travelodge, at least I expect less. Shower poorly maintained. Mould formation on the. shower.

Family_with_children

6/10

Pleasant

17 May 2026

Alex

We were disappointed to have to pay extra for the pool and then be crammed into a tiny portion of it with other families and kids, as most of it was off limits for lane swimming and one single swimming lesson. Others felt the same

Corridor on third floor smelt strongly of cigarettes and cannabis.

Car park was full, hard to find a space.

Breakfast was very good and bed was comfortable.

Friends_and_family Family

8/10

Excellent

14 May 2026

Paul

Standard Village hotel, with everything that you would need. Having EV charging was really helpful although parking at the hotel was a real challenge as the hotel was extremely busy.
Despite this I would stay again.

Self

8/10

Excellent

11 May 2026

MALCOLM

Slow service in bar

10/10

Exceptional

10 May 2026

Catherine

Nice size swimming pool, friendly staff, clean big bedroom. Definitely we will stay with them next time.

Friends_and_family Family

8/10

Excellent

05 May 2026

Nicholas

Lovely hotel, clean, spacious rooms, good WiFi - only one issue being my room was above/close to the gym on site, meaning you could hear the thumping bass from the workout classes when trying to work in the room. That aside, nice hotel, very convenient location with a big supermarket and petrol station across the street.

Self

10/10

Exceptional

04 May 2026

Katie

Friendly welcome, plenty of parking, huge comfortable bed.

Friends_and_family Friends

10/10

Exceptional

01 May 2026

Mr Ashley

The Village are always good

Business

8/10

Excellent

01 May 2026

Robert

Was very good and a nice location too! Very friendly staff!

Partner

10/10

Exceptional

26 Apr 2026

Robin

Bit noisy on the road opposite, I think the windows need more soundproofing.

Self

10/10

Exceptional

20 Apr 2026

Rob

.

Self

10/10

Exceptional

13 Apr 2026

ian

Excellent stay

Partner

8/10

Excellent

09 Apr 2026

Isaac

The breakfast was tasty and fresh.
Room was clean and staff were friendly and helpful.

Partner

4/10

Poor

09 Apr 2026

Arnoud

Restaurant vastly overpriced

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Narish

I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff.

Room Issues
Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation.

Dinner Disaster
At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a \"children's buffet.\" Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal.

Breakfast Rudeness
The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology.

Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels.

Family_with_children

8/10

Excellent

29 Mar 2026

Billie

Didnt eat as didnt feel safe eating with coeliac disease

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Winchester

Overall the stay was great. We did have access issues into our room on our last day but with feedback provided this will help others on their future stays.

2/10

Poor

27 Mar 2026

Lester

I’ve marked terrible because I felt parking charge wasn’t clearly displayed. I drove 200 miles arrived at 1.30am and go hit

4/10

Poor

27 Mar 2026

Marcus

The breakfast was served in such a way condensation and moisture was present in the breakfast which wasn't pleasant. The 3rd floor had a musky smell in the time I was there which wasn't nice. Club room was average, couldn't see where the value was?

10/10

Exceptional

26 Mar 2026

suzi

What a bargain. Fab room for three of us, clean and well equipped. Would definitely stay at a village hotel again

Friends

10/10

Exceptional

09 Mar 2026

Carole

Clean room. Friendly hrlpful staff

10/10

Exceptional

25 Feb 2026

Lucy

All good and very helpful

10/10

Exceptional

24 Feb 2026

Gillian

Lovely room, great atmosphere in the bar. Gym great too, will definitely be back.

Friends_and_family Friends

2/10

Poor

23 Feb 2026

Chloe

I filtered to find a booking with a swimming pool and parking, because I used this app to book, neither were included in my booking ( despite this being my search criteria). Both came at an extra cost, but the leisure access was extremely restrictive for children so we were u able to use it. Our room ( despite booking with a child) was located directly above the fitness studio that booked music from 6am. The carpet was riddled with bugs that give my don a reaction all over.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Sara

We enjoyed

4/10

Poor

22 Feb 2026

Ajay

Vhhcv

Friends_and_family Family

8/10

Excellent

14 Feb 2026

Vanessa

Staff good

Partner

10/10

Exceptional

07 Feb 2026

Kiera

Clean room and amenities

Partner

10/10

Exceptional

01 Feb 2026

Derek

Everything

8/10

Excellent

30 Jan 2026

Cormac

Funky spot, good amenities, rooms a bit tight and a hint of a smell but super big TV in the bedroom.
Nice breakfast and staff

Business

4/10

Poor

06 Jan 2026

James

You asked me to rate the check in not the stay. The check in touch screens weren't working so had to get a lady (who was on duty anyway- 3 of them) to do it on her pad.

Business

10/10

Exceptional

01 Jan 2026

Sue

Comfortable room, everything was brilliant for my one night stay, very reasonably priced asqell

8/10

Excellent

30 Dec 2025

Dannielle

The heating in our room wasn’t working. Someone came up instantly to have a look, realised he couldn’t fix for us straight away so gave us an electric heater. Issue was dealt with so fast!

Breakfast was nice, not as many options as others we’ve been to but plenty to fill us up on.

Room was exactly what we needed.
Starbucks onsite was definitely a bonus too!
Would come back again.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Rebecca

Fantastic

10/10

Exceptional

21 Dec 2025

Joanna

Menu was fresh. Hash browns delicious.
Would have liked to see the allergens included on the signs to see what my daughter could eat as staff were unsure when asked.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Katherine

Staff are very friendly and helpful, hotel is modern and clean.
Our room had clearly had repairs done but these were not finished, large sections of wall damaged and filled in but not redecorated, there was also mould on the bathroom ceiling. The room is also very dark, due to lack of ceiling lights, not a problem in summer when light would stream through the nice big window. But in December, trying to get a family of 4 dressed and ready early in the morning in the dark was not ideal.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Melanie

The front of house staff in the restaurant went above and beyond to be helpful, attentive and friendly at both breakfast and evening time. We were travelling with two excited children at Christmas time and they were both very chatty and accomodating which made the meal times easy!

Friends_and_family Family

4/10

Poor

15 Dec 2025

Michael

Noisy, sinking bed, toilet didn't flush properly, used dishes etc in corridor on arrival and food in bar/restaurant was overpriced and absolutely horrid. This was our 2nd visit but we won't be back.

Leisure Family

10/10

Exceptional

15 Dec 2025

James

Clean and efficient

10/10

Exceptional

14 Dec 2025

Nicholas

Lovely big comfy beds

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Scott

The lady on reception Amelia was really welcoming and helpful, the staff behind the bar were rude and did not seam to know what they were doing

Leisure Family

10/10

Exceptional

14 Dec 2025

Lee

Clean, functional hotel - ideal for an overnight stay when visiting friends.

Friends_and_family Friends

4/10

Poor

12 Dec 2025

Richard

We visited the hotel during December and it was geared up for Christmas parties. We arrived late and on arrival we had to battle with our suitcases through crowds of drunk people smoking at the entrance. There was nowhere quiet to eat as we wanted food as the main bar area was overtaken by party goers. The self check in was easy, but a member of staff rushed over and took over. She then asked me to scan a QR and leave her a review (even taking my phone to press the 5 stars and enter her name)…we had only just arrived and weren’t ready to leave a review. Assistance when in the room is all via a web chat which the team were slow to respond to and I was told I couldn’t eat due to my dietary requirements as they were too busy cooking food for the Christmas parties. Then at 10pm someone started to vacuum the hallway outside the room. I went to bed hungry and frustrated. Breakfast was better and someone far more friendly helped us check out. I wouldn’t recommend visiting in December again if not part of the Christmas parties.

Partner

10/10

Exceptional

11 Dec 2025

Tom

Clean room & friendly staff

Business Self

6/10

Pleasant

09 Dec 2025

Ian

Room was great, comfortable bed. TV was okay, wifi I had to log back into as it logged me out. Car Park was busy and cost £5, which I think was not great as the room cost was over £100 for one night. Venue did not have decaf tea bags.

Business

10/10

Exceptional

07 Dec 2025

Kieran

.

6/10

Pleasant

06 Dec 2025

Jennifer

Room was very clean and basic. Was surprised at how basic it was in comparison to other village hotels. Sheets didn’t fit the bed properly so mattress was exposed at the top when you moved the pillows. Lovely food in the restaurant. Staff were friendly.

Friends_and_family Family

2/10

Poor

05 Dec 2025

James

Unclean room, after multiple requests to clean the room staff ignored. Would not recommend staying.

2/10

Poor

03 Dec 2025

Sammy

The smell of the room and

2/10

Poor

02 Dec 2025

Carmel

We had an awful night sleep at this hotel, we were placed in a family room above either the gym or workout room as the music did not stop, it was so loud at 1am that I put in earplugs and I could still hear the music and vibrations through the pillow- to make matters worse at 6.15am a class started and the music was turned up even louder, waking both children.
The actual hotel was nice, well maintained and good facilities but we basically paid to not sleep!

Leisure Family

8/10

Excellent

01 Dec 2025

Joy

Clean room, slick check in, friendly staff

Partner

10/10

Exceptional

29 Nov 2025

Abigail

Spacious and clean room and two comfortable double beds. Good shower room. Really quiet on 3rd floor especially given Christmas party night going on amd the busy pub on ground floor. Reasonable prices and more facilities than a premier inn which is probably a comparable standard. Pub food was average but some good offers on food and drinks if you join the rewards club app, breakfast buffet was better than dinner food. Really friendly staff at reception and in the pub/bar.

Leisure Family_with_children

10/10

Exceptional

27 Nov 2025

Julie

Easy check in, very clean lovely bar good food and Starbucks on tap

Friends_and_family Family

6/10

Pleasant

25 Nov 2025

Mr M A

Two night stay, Saturday and Sunday night. On the Saturday the place was horrendously business and it was as if we had stepped into a nightclub with the noise from the bar!
They have self check in which is a bit of a nightmare but luckily a person became available to help.
The place is very well presented and maintained and our room which was on the first floor was small yet comfortable.
The bathroom had a great shower but poor extraction, so by the end of a shower the walls were dripping with condensation and there wasn't a dry spot in the bathroom!
The rooms are not soundproof and you hear everything. We were disturbed many times during the night with people walking down the corridor talking and slamming doors.
Thankfully on the Sunday night it was quieter but we were then awoken early by loud music from below. It then turned out that we were above a studio room in the gym where they were holding exercise classes. No lie in for us!
All in all, very mixed opinions about this place but will probably never use a Village Hotel again

6/10

Pleasant

18 Nov 2025

Stanley

Good clean room, well appointed; in-room dining a disappointment, with a thin menu and too many 'pub grub' choices, and pricey.

Business

8/10

Excellent

16 Nov 2025

Charmaine

Staff were really friendly and helpful. Room was clean and a good size, pillows weren’t that comfortable. We used the pool but were disappointed to find that kids could only swim till 5, check in wasn’t until 3 so by the time we got sorted there wasn’t much time. We ate at the restaurant and we were pleasantly surprised by the food it was really good, only complaint was that it’s a big open space so was loud and gives a sports bar vibe. We would stay at village again.

Friends_and_family Family

6/10

Pleasant

11 Nov 2025

Wendy

Good facilities, including room service and easy app streaming on the TV. However, the room had an unpleasant damp smell — I even tried masking it with perfume, but it kept coming through. The socket next to the mirror also didn’t work; thankfully my hair straighteners have a long cable, so I had to use a plug across the room.

Business

8/10

Excellent

11 Nov 2025

Wendy

I didn't use the amenities but staff were great and helpful the room was clean really enjoyed my 2 night stay i did order room service food was lovely and plenty for one person

Leisure Self

4/10

Poor

09 Nov 2025

Carys

Misleading check in offers on restaurant credit. Late breakfast meaning we didnt actually get to have any! Couldnt use pool as it was full. Families only get 3pm-6pm
Overcharged £50

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Jordan

Lovely hotel

10/10

Exceptional

02 Nov 2025

Anna

Clean room, nice staff, good food, very good price

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Mr Ashley

Village hotels always good

Business

10/10

Exceptional

18 Oct 2025

Samuel

Nice cheap stay

Leisure Friends

6/10

Pleasant

15 Oct 2025

Ali

The room is so dark,need better lighting

2/10

Poor

12 Oct 2025

Ian

There is no light in the main room. Nd a bed side lamp only on one side. The was another lamp near tv but coldnt hve bothkettle and light on. Electrics were terrible.
Bathroonm had no fn which ment mirrors were unable for all. Poorest designed room i have ever been in . I expected more from village. Thought they were a good brand by so so disappointed. Staff were good and helpful.
Poo

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Martyn

Very clean

Business

10/10

Exceptional

05 Oct 2025

Paul

Two day stay very comfortable