Name: Macdonald Berystede Spa
Address: Bagshot Road, Sunninghill, SL5 9JH, GB

2/10

Poor

11 Jul 2026

Sayda

Our stay was extremely disappointing. The hotel was old, dated, and in desperate need of refurbishment. The toilet in our room didn’t flush properly, which was unacceptable. The swimming pool smelled strongly of urine, making it unpleasant to use. The breakfast was awful—most of it was barely edible, with very poor quality food and very little choice. Overall, the hotel did not match the standard we expected, and we would not recommend staying here.

Partner

10/10

Exceptional

05 Jul 2026

Mark

We stayed here whenever we go to Ascot or Wentworth. The hotel facilities are great and the food is always great. The hotel is busy and sometimes this reflects on the buffet breakfast. This will remain our first choice every time we are in the area.

Partner

8/10

Excellent

03 Jul 2026

Tori

Lovely hotel, great pool/spa and breakfast, bathroom smelled weird, hair dryer didn't work. But dusty in parts of room.

Family_with_children

10/10

Exceptional

07 Jun 2026

Dmitry

A very nice hotel with versatile spa facilities, good restaurant in splendid Ascot area

Pet

10/10

Exceptional

01 Jun 2026

Mark

Beautiful facility with touches of old and new and great location. Rooms were very nice, modern bathrooms and air conditioning. Easy, secure onsite gated parking.

Indoor pool and out door spa/hot tub was a great added benefit.

Nice bar, did not use the restaurant so I can't share much other than nicely designed and well kept.

Close to many things, longer walks but easy drives.

Family

10/10

Exceptional

08 May 2026

Matt

Clean, nice brekkie

6/10

Pleasant

04 May 2026

Victoria

Lovely pool area for children and adult areas in the spa. It was really busy with a lot of spa guests we couldn’t get anywhere to sit and realised when we left that spa guests had rudely left wet towels on the loungers after they’d left making us think they were taken. The entrance hall is lovely but has stairs whichever way you enter which is odd when they know people will bring cases. The rooms are really dated but clean. Our lamps didn’t work by the window, only half the room could be lit up. We had a family room with 2 single beds set up, one had a mattress and topper, the other just a topper so it sunk down without any weight on. We asked reception twice to rectify it but they didn’t. Breakfast was lovely and the waiting staff were excellent and polite. This is our 2nd visit, not as good as our first one and I don’t think we’d return, sorry

Family_with_children

10/10

Exceptional

03 May 2026

Peter

Ideal for racing at ascot.

Self

10/10

Exceptional

02 May 2026

Paul

Wonderful hotel, highly recommended

Business

8/10

Excellent

30 Apr 2026

Phoebe

Nice hotel. Spa is good unfortunately the pool was very cold and steamroom broken.
Rooms were okay but need a referb, especially the bathrooms.
Water stations along the corridor with still and sparkaling water was a nice touch, would be good if they came out ice cold rather than tap temperature.
Plenty of parking on our stay.
Breakfast was as you expect.
Overall, for the price a good stay.

8/10

Excellent

20 Apr 2026

Nathan

Located close to Ascot, but maybe far enough to drive as over a mile. Sunninghill is about half a mile up the hill. Hotel is a little tired, but does the job. The bar is fine, as is breakfast - what one would expect. The spa and pool ar ok - although two lanes for swimming aren't wide enough for two people, and often there are kids fighting with long noodle floats. The steam room is good some days, smelling clean and fresh, but other days it smells sweaty and dull. There's an outside jacuzzi.

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

Chris

Room is a little tired. Window locks for example all broken and no one has pulled the bed out a hoovered the dust. We had to ask for a room move as the bathroom fan was so noisy but this was sorted very quick. Breakfast lovely. Outdoor pool could do with a drain a scrub a the glass descaled but otherwise nice a warm.

Partner

6/10

Pleasant

01 Apr 2026

John

The Spa was the best thing I enjoyed at this hotel thank you Needs an undercover visit to iron out some of the issues I'm not putting on here. Food and Drink very expensive for what you get Thats all on here

Self

4/10

Poor

18 Mar 2026

Nikki

Not sure if I got the gritty room because I paid with my points or if most of the rooms are so tired and dated? Shower hanging out of holes in the wall tiles, paintwork flaking around doors, dirty marks on walls, tv so old that the remote still has a “teletext” button! If I got such a bad room because I wasn’t a fully paying customer then shame on The Berystede. I won’t be rushing back.

Self

10/10

Exceptional

16 Mar 2026

Carmel

Excellent swimming pool and spa facilities and warm welcome from staff

Partner

8/10

Excellent

14 Mar 2026

Tiwone

Room was lovely - spacious, clean and good temperature control.
Spa was nice and relaxing.
Restaurant (food and staff) was a real let down. Very disappointing

6/10

Pleasant

11 Mar 2026

David

Wouldn’t know. All out of order

10/10

Exceptional

07 Mar 2026

Scott

Great staff, exceptional gym and leisure facilities. The food is of a very high standard, particularly the prawn tikka masala I had on this trip. My go to choice and stay at least 10 nights throughout the year for business.

Business

8/10

Excellent

26 Feb 2026

Richard

Nice hotel overall, nice room, good gym, lovely pool/spa. Good bar and restaurant

8/10

Excellent

24 Feb 2026

Sean

Good large clean room which had a separate shower and bath.

6/10

Pleasant

24 Feb 2026

Jackie

Staff were lovely - reception, bar and restaurant

The food was pretty good - fish beautiful, steak cooked well, sauces full of flavour - just chocolate fondant sadly overdone.

I love the chilled & sparkling water tap!

However, rooms are looking very tired, old and in need of a refurb. Better pillows, USB ports and adding some soundproofing would be good too

On the whole great service, food & drinks but poor rooms and sleep quality

Business Partner

8/10

Excellent

23 Feb 2026

Steviejo

Tasha in the spa reception is absolutely amazing!!! Hotel lovely, couple of minor thing could make it better like a coffee machine in the breakfast area. But all in all a wonderful stay

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Gary

Rooms are very tired and need some attention the rest was fine

Leisure Partner

6/10

Pleasant

02 Feb 2026

Mihai

The room was fabulous. But the old windows can't be closed, and the noise from the cars, trucks, and buses passing can be heard very loudly.
The food menu isn't great.

Business

10/10

Exceptional

30 Jan 2026

Garry

Yes

Business

6/10

Pleasant

15 Jan 2026

David

The room was tidy but needed a paint and a refurb tbh. Staff good and spa facilities really nice.

very noisy room and had i been staying more that 1 night i would have asked to move rooms

Business

2/10

Poor

01 Jan 2026

Nicola

Terrible, rude staff, very poor to non existing management. Overpriced food. Breakfast was very poor quality and badly cooked food and very badly organised. Bedroom clean but very cold. Outside spa pool was nice but dirty around the edges. Steam and sauna broken and spa closed earlier than stated. Lack of decent friendly staff is very obvious problem at this hotel sadly and no management in site. Sadly can't recommend this hotel and won't be back

10/10

Exceptional

30 Dec 2025

Mrs Janet F

Great hotel would recommend

6/10

Pleasant

28 Dec 2025

Emma

Roman lovely & spacious. Comfortable beds & bedding, room was cold but we managed to warm it up. Staff were friendly. Bathroom & furniture was a bit shabby & no shower gel in the dispensers. Would stay again though despite these things.

Partner

6/10

Pleasant

28 Dec 2025

Fuk Kwong

The website photos presented a more luxurious hotel than our experience. What attracted us to book was that it is advertised as a hotel with a spa, and we were most looking forward to the small heated outdoor pool. Unfortunately it wasn't clear when we booked that on Boxing the pool/sauna/steam room closed at 6pm, so as we couldn't arrive until after 6pm, we could only use the spa facilities the next morning for a short time. Also disappointedly, the outdoor pool was broken over Christmas, which made this a very ordinary spa experience. The salt room also wasn't working. Our deluxe double room was comfortable, but it and the corridors could do with a little TLC. The carpet and curtains seem dated, and the woodwork paint was a bit worn. Our fridge didn't work. Breakfast was poor for a 4 star hotel, in terms of variety and quality. On the plus side, all the staff were excellent, and the hotel was very clean. Our room's bathroom has been modernised, unlike the room itself. So all in all, it was an OK stay but the hotel is not really as the image it projects itself to be.

Partner

4/10

Poor

27 Dec 2025

Fabio

The hotel needs an urgent renovation. The room is very outdated and worn out. Bathroom sink was broken. Smells come from the dirty looking carpet - I guess because I saw many dogs - and even one doing a wee on the carpet floor. Breakfast was very limited and a latte or a cappuccino is extra charged. The swimming pool and saunas are nice though!

Leisure Family_with_children

6/10

Pleasant

24 Dec 2025

Louisa

Mattress was poor, woke up with pains in my neck from

6/10

Pleasant

19 Dec 2025

Stuart

Room was noisy. And smelt odd. No phone in room. Breakfast ok, but the eggs were very unusual. Like rubbery white part! Sausage cold in middle. Not warm - cold. Spa ok but steam room lit up like Wembley floodlights. Bar is nice area.

Business

8/10

Excellent

18 Dec 2025

Suzie

Lovely characterful, traditional hotel, helpful staff. Good place to stay on a business trip.

Business Self

4/10

Poor

18 Dec 2025

Miro

Room smelt a bit. Noisy. No upgrade given despite Expedia level. Opening window not possible. No fridge in room. Couldn’t see aircond. Basic.

10/10

Exceptional

15 Dec 2025

Stewart

Nice, safe and peaceful

4/10

Poor

07 Dec 2025

david

Room was old and in need of updating. Sound proofing no existent and we could here everything in rooms either side. No internet and poor evening meal. On the upside great cooled breakfast.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Philip

Good breakfast

Business

6/10

Pleasant

21 Nov 2025

Mark

Had stayed here a few days. Foyer and exterior on arrival is excellent. Rooms felt very tired and dated. TV didn’t work ;was reported and the staff couldn’t get it fixed either……. No channels). Breakfast service was pleasant enough. Nice setting. Just felt like it had been warned from the day before (sausages and bacon). Cheese looked like it had been left out too long and was crying out for help. - bed was comfortable enough, and had a good sleep. - Staff were very friendly and all clearly did the best they could within their control. - Spa was clearly having maintenance, so couldn’t use showers or mens dressing room. Pool was pleasant enough, my limited on this visit

Partner

8/10

Excellent

16 Nov 2025

JUDY

Spa is good and pool is a good size but the outdoor jets were not working which was disappointing. Good sound booking though.

Leisure Partner

8/10

Excellent

03 Nov 2025

Joanna

A comfortable bed with nice linen. The bathroom is dated and needs replacing.
Could be better lit from the car park to reception. Breakfast was fine - not terrible not great.

Self

6/10

Pleasant

29 Oct 2025

Sarah

The water didn’t run either cold or hot just like warm. There was a messy area outside our window with roll pallets and crates. We were in a room by the stairs and the creaky floor boards were very noisy. On the first day at 3pm I had to request our room be made up and then on the second morning we were woken up at 8pm with house cleaning wanting to make up our room which we were vacating that morning.

Leisure Partner

10/10

Exceptional

27 Oct 2025

mark

Great service from booking in til leaving, everything was spot on spa food and room

Partner

8/10

Excellent

23 Oct 2025

catrin

The room was clean and the beds were comfortable. However the bedside lamp on the left was missing which was inconvenient. The safe didn't work again inconvenient probably due to non working batteries which were exposed. The TV remote didn't work probably due to dead batteries.
All these issues were inconvenient but as we were only staying for one night we managed. These issues were reported to reception .

Leisure

10/10

Exceptional

21 Oct 2025

David

Good spa service and excellent meal.

Leisure Friends

2/10

Poor

20 Oct 2025

David

I’m afraid this was totally disappointing. The room upgrade arranged in advance wasn’t done to accommodate our son, meaning we had to move from one room to the other. The mattress was knackered and they failed to change it after two requests. We intended to stay two nights but in the end left after one after my partner and I failed to get any sleep. I wasn’t charged for the second night and intend on ensuring we get a refund for the first night via the hotel or through a chargeback via our credit card.

Friends_and_family Family

4/10

Poor

02 Oct 2025

Thomas

Corporate hotel that did the job that was required

Leisure Friends

4/10

Poor

01 Oct 2025

Natalie

Dirty rooms

The room had dirt on the walls and curtains. The bath was broken and had brown stains on it. Not what I was expecting from this hotel. Had to pay extra for a latte as only ‘normal coffee’ was included in the breakfast. Ordered a vanilla latte and a plain latte arrived. Was then told they didn’t have syrup. To then be told they could get one from the bar. Latte was then cold by the time they brought syrup over. Very disappointing stay

Friends_and_family Family

8/10

Excellent

30 Sep 2025

mary

Bed was very comfy 😁
Bathroom was a bit tired but very clean
Pool and spa facilities were a nice treat

Partner

10/10

Exceptional

27 Sep 2025

laura

A wonderful break away , with excellent facilities. Spa was great , especially the thermos pool.

Leisure Partner

4/10

Poor

15 Sep 2025

Terry

Stayed in better premier inns

Very disappointing stay. Hotel is unloved worst 4* ive stayed at booked a deluxe room there was nothing deluxe about it no little touches not even water in the room. The water dispenser outside the room was running warm water when i asked for water was told to go to level above. Breakfast is basic buffet again nothing special pool is dirty not looked after changing rooms full of rubbish dirty towels pool not manned so kids running riot jumping in the pool everywhere facilities all in all not good all mouldy in need of redecoration no robes given for spa hotel. Steam room wasnt working the costume dryer was broken. There was room service plates left out and not cleared up for over 12hours disguising to walk past. All the hotel is worm needs redecorating and carpeting. We were woken at 6am by tradesman talking on phone and everytime the people walked across the floor in the room above it sounded like plates shaking. The only positive thing i can say is there is elemis shampoo and tolitries we will not return!

Partner

10/10

Exceptional

03 Sep 2025

TIMOTHY

Excellent Spa & Pool facilities if a little dated & tired. Emily on hotel reception was excellent - attentive, professional & caring … a real gem & a credit to the hotel!!

Leisure Partner

8/10

Excellent

28 Aug 2025

Amy

Its all about class

Nice room but my was it expensive. Was one of the only rooms left and i had to get it as i was part of the wedding that day. Felt like i could have spent a long weekend in spain for the one night here lol was ok tho.

Friends_and_family Family

6/10

Pleasant

26 Aug 2025

Janine

We went for my grand daughters 2nd birthday and chose this as close to London with grounds for dog walking and a nice pool. Would have been much improved if the check in had been friendlier (don't be early!) and more considerate of the struggles to get a toddler and a dog and all our luggage along miles of corridors which were not buggy friendly (even to get to the lift involved stairs). No one bothered to say we could have driven the car to within a few feet to unload and park! General feeling was of being at a conference centre. Room a bit run down, decrepit put you up bed for our toddler, not a child friendly room - every surface had a glass sheet that could be dragged off, the wardrobe was missing a sliding door and our little one pulled the ironing board onto herself because the wardrobe was fully open. We stayed two nights but the room was not serviced on the day between (we stayed out until 4 to allow for this) so we had wet towels and no tea bags or loo roll by the middle of Saturday night. The pool area is great with family swimming 9-11 and 4-7. Nice but expensive supper in the bar area which felt more child friendly than the restaurant (btw fish 'goujon's are not fish fingers) and for families you can't walk from here to anywhere else so car rides to eat out are essential. Staff were lovely to the baby but otherwise disinterested in the guests and whole place feels very understaffed - only one guy on reception all weekend day and night?

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Daniel

Lovely mini-break for our anniversary. Great breakfast, fab spa facilities and attentive, friendly staff.

Leisure Partner

6/10

Pleasant

17 Aug 2025

C

Food Great but Spa A Real Let Down

Food was Fantastic
Spa was really disappointing - very old / mould in areas / way too busy as let non residents in / just very dated and should not be advertised as a spa in this day & age

Partner

8/10

Excellent

10 Aug 2025

Sandra

The property was lovely, the room just needed a bit of tlc lamp in room was broke only 1 window opened

8/10

Excellent

10 Aug 2025

Nick

Nice hotel near Ascot

Nice place, good location for Ascot racecourse. Spa facilities are very nice, hotel is comfortable and everyone was friendly!

Friends_and_family Friends

4/10

Poor

06 Aug 2025

Verified traveler

Hotel a bit tired. But Ascot location was handy.

A repeat stayer here at the Berystede, i expected a room that was better thani got. It was a very long walk from reception. Furthest possible. Room was ok. Bathroom was tired. Rusty stuff under shower screen on bath. A put off. And the sink tap dripped all night. Constant dripping.
The spa is ok, but no towells in changing room itself, just in reception.
Btreakfst is always the same. Eggs, bacon and sausage. Mushrooms. Standard and it's ok, except fried eggs. No scrambled eggs offered. Coffee is ok.

Self

8/10

Excellent

29 Jul 2025

Sandra

We dined every day and the food was reasonably priced and really good quality ..delicious and good variety !
Beds very comfortable …

Leisure Family

10/10

Exceptional

24 Jul 2025

Marc

Great hotel with character and very friendly staff. Some of the rooms could use a refurbishment but otherwise can’t wait to stay again.

Leisure Family

10/10

Exceptional

20 Jul 2025

Marc

Great stay, returning in a few months. Hotel is a mix of renovated and non renovated rooms in a historic or 1970’s style building. Staff are wonderful, especially restaurant staff.

Leisure Family

10/10

Exceptional

10 Jul 2025

Ian

Comfortable with friendly staff

Leisure Partner

10/10

Exceptional

07 Jul 2025

Helen

Great area to sit in the sun around the spa, felt pampered after treatment.

Leisure Friends

4/10

Poor

22 Jun 2025

HEATHER

Prices were high due to it being Royal Ascot it was hot and we had no aircon .. apparently none were working on our floor ! No hot water in shower .. sink waste not working so had to run water to wash etc !
Breakfast was not great and only filter coffee included anything else was extra !

Partner

8/10

Excellent

20 Jun 2025

Jackie

Convenient location for Ascot racecourse. Clean rooms & surrounding area. Nice little bar & good outdoor area.

Partner

10/10

Exceptional

16 Jun 2025

Richard

The staff and the spa was amazing and the deluxe room was lovely

10/10

Exceptional

09 Jun 2025

carolyn

Staff were friendly and not overly formal - just the right mix to work with people from across the world. They were attentive to their guests needs. The grounds were lovely.

10/10

Exceptional

05 Jun 2025

Bryan

Very nice hotel and spa was lovely

Business

10/10

Exceptional

02 Jun 2025

Alison

Lovely hotel

Loveky hotel. Well maintained and characterful. Staff all friendly and welcoming. Room beatiful and roomy. Ned very comfortable. Dinner in restaurant delicious

Partner

6/10

Pleasant

25 May 2025

Marc

Annoying to be charged extra for an other than filtered coffee / why not charge 1-2GBP extra in the breakfast at the booking stage and offer any coffee ?? Hotel is tired and in my opinion for the rate needs an upgrade to the rooms

Friends_and_family Family

10/10

Exceptional

11 May 2025

Tony

A Day at the Races

Excellent hotel and spa within a resonable distance to Ascot Racecourse.
Really enjoyable spa experience
Excellent staff and service

Partner

2/10

Poor

10 May 2025

Nick

Television had very limited channels and the staff did not know how to tune it. Said that maintenance were the only ones who knew how to tune the televisions. No alternative was offered. And maintenance were not contactable until 7am. Ridiculous. Outside appearance away from the frontage very dilapidated and there were many areas that needed attention.

Business Self

4/10

Poor

07 May 2025

Graham

I walk with the help of a stick, my room was as far from reception as possible, with no offer of a closer one, despite not being full. Many small inconveniences with room which showed a lack of practical thought about guests.

Business Self

8/10

Excellent

06 May 2025

Sue

The staff were very helpful and friendly.

Leisure Family_with_children

8/10

Excellent

06 May 2025

Verified traveler

Nice hotel - Does the job!

Efficient check in.
Nice room.
Breakfast just ‘ok’.

Business

6/10

Pleasant

05 May 2025

Noel

Knob in shower was missing a piece, handle on cold water at the sink took two hands and muscles to turn. The building and grounds are gorgeous and feel historic which was nice. Dining staff is excellent. Would recommend despite hardware trouble in the bathroom

Business_and_leisure Self

8/10

Excellent

27 Apr 2025

John

Nice and friendly staff
Pool changing rooms a bit tiered

Business

4/10

Poor

06 Apr 2025

Mark

Rude ans very unwelcoming reception staff and staff that could not understand english in the dining area for breakfast. We were sat at the front and left sitting there as didnt know it was a buffet and this was not explained. Had no blanket in the room which was cold. There was no hot water for a bath in the evening or the morning and making poo looking stains around the overflow in the bath which i presume was rust. Very disappointed with the stay and probably would not stay again.

8/10

Excellent

03 Apr 2025

Verified traveler

Handy location at reasonable price

Check-in was good. Room in main house. Room was good but the bathroom had a window that people from outside could see into. Bar is fine - as is restaurant. Breakfast was also nice.

Business

10/10

Exceptional

15 Mar 2025

Jenny

Fantastic holiday stay for 4 days

We loved our stay here. The staff seemed happy and were very helpful and kind throughout. The spa was busy and we needed to time going with the kids, though the facilities were lovely and we would definitely stay again.
Really nice sized room for us and the two kids, food at breakfast was great and lots of choice. Service was fantastic - thank you to all who made our stay so enjoyable

Friends_and_family Family

4/10

Poor

12 Mar 2025

Verified traveler

Not great!

I travel a lot and this was a poor all round experience and didn’t feel welcome at any point. Room had seen better days, customer service sadly lacking and finally dining at the restaurant recieved my meal undercooked, told it would be replaced, then received the same reheated food again. Appalling service, asked the service if they thought I should really pay for it, just got shoulder shrugs, no apologies. Will not be back!

Business

10/10

Exceptional

02 Mar 2025

Donna

Beautiful building, staff very friendly and welcoming. visit Ascot only a few minutes drive away.
Would recommend

Leisure Partner

10/10

Exceptional

25 Feb 2025

Geoffrey

Enjoyed our stay at this hotel. Excellent pool and travelling into London was easy via train.

8/10

Excellent

07 Feb 2025

Slagyan

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Leisure Family_with_children

6/10

Pleasant

06 Feb 2025

Verified traveler

My review

Hotel is nice on the entrance, however the facilities need a huge renovation. The room was dark and with a bed in a weird layout.

Partner

10/10

Exceptional

03 Feb 2025

Rodney

We really enjoyed our stay at the hotel, the room was lovely and the staff couldn't have been more helpful.
The gym while not the biggest had a lot of equipment, good cardio machines and weight section.
The pool was really good and we really liked the outdoor jacuzzi. The cocktails in the bar were incredibly good. I would definitely stay here again.

8/10

Excellent

30 Jan 2025

himanshu

The spa is lovely, and staff were helpful. Breakfast good.
Some areas of the hotel look as if they need a little renovation.

Leisure Partner

6/10

Pleasant

27 Jan 2025

Christopher

Disappointing service.

Beautiful hotel and facilities. However, was kept waiting 10 & 15 minutes respectfully on both occasions I visited reception. There wasn't a queue, it just wasn't manned at peak evening times which I thought strange. 2 male members of staff entered our room unannounced whilst my partner (a female) was getting dressed, prior to the 11am cutoff. Outrageous.

Partner

6/10

Pleasant

24 Jan 2025

David

This is a nice hotel, although quite dated. The heating in the room took sometime to warm it up & the hot water wasn't very hot. Also I asked for a quiet room but was given a room next to the roadside which was quite noisy.

The gym facility is good; but I cannot comment on the spa as I didn't use it.

My meal in the restaurant was very good & the bar is quite nice & cosy.

Business

6/10

Pleasant

19 Jan 2025

Stephen

Rooms small and dated - Bathroom needs painting and shower leaked. Everything else is fine

Friends_and_family Friends

10/10

Exceptional

18 Jan 2025

Giacomo

Overnight stay ….very happy guests

Loved the facilities and the restaurant menu very pleasing with very attentive staff although we were disappointed with the poor communication regarding arranging a late check out this issue was resolved as the Manager Mathew did leave us feeling happy as we departed as he took the trouble to explain the situation
Based on our experience we will certainly stay again
Highly recommend this hotel

Friends_and_family Friends

10/10

Exceptional

02 Jan 2025

Stephen

Goods clean nice staff

2/10

Poor

01 Jan 2025

Ashna

Worst hotel I’ve ever stayed in

It was simply awful. The hotel is completely run down, stinks of staleness everywhere. It is desperately in need of a lick of paint at the very least. Our walls were peeling, the furniture in the room was dusty and crusty. We dared not sit on the armchairs which had the fabric clinging on for dear life. Was so upset - had New Years Eve ruined by booking here. Having been for a spa day at this hotel two years ago - I was so looking forward to staying for the first time and had the worst experience. At breakfast we had to queue up for 40 mins, had to ask for drinks and waited another 30 mins for food to be replenished. I feel for the staff who were all nice but exhausted and embarrassed by the shabby hotel. The owners need to sharpen up. Simply awful, desperately wanting a refund for a miserable stay.

Partner

6/10

Pleasant

30 Dec 2024

Tunde

My stay

Staff was excellent, food was good too however the room was a bit dark and being put into a disabled room…….wellness section was okay however they should provide more individual changing rooms as this triggered my anxiety quite badly, having to change in front of everyone into my swimming suit and back again while people was staring at me was pretty uncomfortable.

Partner

8/10

Excellent

23 Dec 2024

nigel

Overall an excellent hotel. Pleasant staff, easy parking, nice bar, very comfortable bed.. breakfast nice. Only downside was traffic noise at night.

Business Self

6/10

Pleasant

08 Dec 2024

Timothy

Average. Expected more.

Nice building and spacious room. Bathroom tired and basic. Fire alarm went off late one evening and in the morning. Breakfast was nice but the staff were clearly not a well oiled machine. Asked for tea and coffee three times and they kept forgetting. Parking was also not easy. We did not use the spa facilities.

Partner

8/10

Excellent

30 Nov 2024

steve

Dirty room

Leisure facilities good room was very dated and not clean

Business

8/10

Excellent

17 Nov 2024

Tom