Barceló Hamilton Menorca -Adults Only

10/10

Exceptional

18 Oct 2025

Adrian

Well appointed hotel with friendly staff.
Included breakfast buffet had good choice of menu options, although some 'hot plate' dishes disappointed (not kept properly hot). Cooked to order eggs / omelettes was a good option however.
Swimming pools were clean but quite small for any serious swimming.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Heather

Always a quality choice on offer. A well stocked buffet.
The staff are very efficient and friendly. Food delicious.
A special mention goes to Monica and to Paki one of the chefs.

Partner

8/10

Excellent

22 Sep 2025

Stella

Lovely room with extra big bed, good shower. Sea view and balcony a bonus.
Huge choice for breakfast. Nice bread and pastries - even cava! Coffee machine with nice coffee.

Partner

10/10

Exceptional

22 Jul 2025

Roger

Great hotel in perfect location

My wife and I had a wonderful week at Barcelo Hamilton. The hotel is in a perfect location above where the promenade of the picturesque harbour of El Castell begins. From there it’s easy to tale a leisurely stroll with plenty of places to stop for drinks, meals, and shopping. We had a superior room with a spectacular sea view which was ideal for watching the never ending procession of boats of all shapes and sizes entering and leaving the port at Mahon. The staff are helpful and friendly. We stayed on a bed and breakfast basis and the breakfast was excellent with choices for all tastes. The pool and the rooftop jacuzzis are great, as is the rooftop bar with panoramic views. All in all it’s a great hotel in a perfect location.

Partner

8/10

Excellent

10 Jul 2025

Eva

ADULTS ONLY OASIS

We stayed for a week here & found it a nice Adults Only oasis away from little people. It is nicely located with great sea views and very tranquil. There are plenty of restaurants and bars within walking distance and the restaurant does an excellent breakfast menu with plenty of choice. Staff are friendly and welcoming too.

Partner

10/10

Exceptional

17 Jun 2025

Lorna

This was our 3rd stay at Barcelo Hamilton and wouldn’t consider anywhere else in the neighbourhood. East stroll round to Cales Fonts in 5 minutes, equally up to bus stop to Mahón and beyond. Be sure to get a sea facing room with balcony, possibly more expensive but worth every penny.

Partner

6/10

Pleasant

12 Jun 2025

Abigail

Great place to stay if you don’t want to stay in the capital, walking distance to the bus stop for trips into town and connecting bus to anywhere on the island.

Leisure Self

8/10

Excellent

10 May 2025

Lorraine

Fantastic Hotel

Beautiful hotel in a lovely location. Although our room was over where work men were working, would have preferred a sea view.staff were helpful and friendly , they plenty of choice for breakfast.

Friends_and_family Friends

10/10

Exceptional

06 May 2025

Mrs Jayne

Second stay at this property and once again it didnt disappoint.
The sky bar was open this time which was great. Plunge pools and.plenty of sunbeds mademit a really relaxing stay.

Reception staff are all so friendly and helpful.

Great breakfast options.

Loved our stay and will definitely return.

Leisure Friends

10/10

Exceptional

09 Oct 2024

Trevor

Return to Menorca for first time in 5 years. Hotel was excellent. Friendly helpful staff, fantastic room with spectacular views over the entrance to port Mahon.

Partner

8/10

Excellent

02 Oct 2024

Simon

We wanted a convenient base for exploring Menorca and the hotel provided it. Our room was very comfortable and the sea view well worthwhile: it was surprisingly enjoyable watching the harbour traffic come and go. Breakfast was fairly good, though very busy at peak times which led to shortages of cups and cutlery. Also, some food items (e.g. bananas and nuts) only appeared occasionally. Almost all our other meals were taken elsewhere. In the evenings we ate at the very good local restaurants in the town of Es Castell and round the harbour at Cales Fonts (special mention for the excellent Sa Punta, 5 minutes’ walk away).
Disadvantages mainly related to the nature of the hotel. It is much larger than the usual ones we use, and provided services like loud evening entertainment in the bar that we don’t have any use for. Although the staff were friendly and helpful, the servicing of the rooms was a little unpredictable. In summary, it wasn’t our favoured type of hotel but it did deliver what we wanted and we had a lovely holiday.

Leisure Partner

10/10

Exceptional

09 Sep 2024

Shelagh

Lovely hotel with a stunning roof top sun deck and bar. Amazing views over the harbour.

Leisure

10/10

Exceptional

04 Aug 2024

Gabriela N

Would definitely return!! Loved the staff and property

10/10

Exceptional

19 Jun 2024

Karen

We enjoyed the hotel very much. We were upgraded to VIP with complimentary room mini bar for the day. The hotel was modern, clean, good selection of food on the buffet, great music, loved the roof top sun deck and the staff was wonderful.

Leisure Partner

8/10

Excellent

15 Jun 2024

Lorna

Wonderful.

We have stayed here previously and would always recommend that you specifically request a balcony room, if that’s what you want. Do not assume that as “most” rooms have balconies, that’s what you will get. Our issue was sorted with good grace (and a change of room) and we immensely enjoyed our stay.

Partner

8/10

Excellent

13 Jun 2024

Diana

everything was very good. However the rooms are too small. Bathrooms are barely adequate. Modern but tight on space. Products are only marginal and very limited.

The images on network do not show an honest image of the room.

Towels for three pools should be available on all floors. NOT at reception desk.

Cold food excellent. Hot food could be improved.

The hotel lacks the luxury anticipated. However we will return.

Leisure Family

10/10

Exceptional

12 May 2024

Fernando

Excelente, buen ambiente, agradable la atencion, buena ubicacion.

Leisure Partner

10/10

Exceptional

07 May 2024

Mrs Jayne

Lovely hotel right by the sea. No beach, but was perfect for a weekend away with friends.

Leisure Friends

10/10

Exceptional

10 Oct 2023

Elizabeth

Lovely relaxing stay

Lovely staff breakfasts good receptionists amazing fantastic room 102

Partner

10/10

Exceptional

04 Sep 2023

Ben

Great place

Leisure Family

10/10

Exceptional

18 Jul 2023

Simon

Loved everything

Leisure Partner

8/10

Excellent

06 Jul 2023

Rosemary

Excellent views from superior sea view room, always something to watch on the channel to Mahon. Disappointing that there was no access to sea bathing but pools were pleasant. Bed very comfortable. Breakfast buffet was standard and the evening buffet we tried one night only as rather basic. Staff all very positive and helpful

Leisure Partner

10/10

Exceptional

16 May 2023

Kelly

Staff brilliant. Excellent breakfast.

Leisure Partner

10/10

Exceptional

04 Oct 2022

STUART

Great location in lovely Es Castell.

Great location, and mostly accessible (my wife is temporarily physically challenged and uses a cane to slowly get around). Receptionist Nicole (with the Scottish accent) was superb and made our stay even better! She is a treasure!
As a retired architect, I noticed items that are in need of maintenance. The baseboards in the hallways need to be replaced with correct materials that will withstand wear and tear (entirely the wrong material, currently), and corner guards should be installed. The lobby bar could be better, with a greater range of drinks and a bit more \"atmosphere\". Apart from these minor issues, we would recommend this hotel to everyone!

Partner

10/10

Exceptional

24 Sep 2022

Julie

Lovely clean hotel, fabulous facilities with one of the best breakfast buffets we have experienced

Leisure Partner

8/10

Excellent

16 Sep 2022

Laura

Lovely stay in Es Castell

Lovely hotel in great location. Friendly staff, nice pool area. Good rooftop bar with whirlpools. Breakfast buffet was very good with lots of choice. Would recommend

Partner

10/10

Exceptional

09 Sep 2022

Hugh

Friendly and helpful team providing excellent service. Sea view room best option.

Leisure Partner

10/10

Exceptional

04 Sep 2022

Yvonne

Hotel was great everything
Was fantastic
Only negative was having to
Leave

Leisure Family

10/10

Exceptional

06 Jul 2022

Pablo

Great views of the bay and ideal location for walking around Es Castell

Leisure Family

6/10

Pleasant

22 Jun 2022

Mark

The air conditioning was warm at best ..tried 2 rooms …for a new hotel totally unacceptable,
In the plus side great location awesome staff amazing views.

Business

8/10

Excellent

10 May 2022

Laurence

Great looking property, in the room the shower hose leaked, a lot of the fittings were loose. The tube light did not work and the air conditioning seemed a bit hit and miss.

Leisure Partner

8/10

Excellent

04 Sep 2021

Jorge Luis

Hotel is in a very good location and the lobby and pool are very good. The port is nearby with very good restaurants.
Did not like the set up of the bathroom with little privacy. Parking in the hotel is somewhat complicated as you have to use an off the property lot.
Had a hard time plugging in my electronics since its a different system. Hotel dis not have the adapters and had to walk to the Chinese bazaar (about a 10 minute walk) to buy the adapters.
Front desk and breakfast staff were always very polite and very helpful. The room was cleaned and served nicely every day.

Leisure Partner

10/10

Exceptional

02 Sep 2021

Manuel

Friendly staff. Great facilities.

Great facilities. Remodeled. Nice pool area. Friendly staff.

Partner

10/10

Exceptional

31 Aug 2021

Colin

Fantastic

Great hotel, lovely staff, absolutely fabulous location!. Will definitely book again.

Partner

10/10

Exceptional

21 Aug 2021

Verified traveler

Property is exactly as described and as per the photos. Great location and views. Rooms have great air conditioning. Highly recommend.

Leisure Partner

10/10

Exceptional

01 Aug 2021

Graeme

Really, really nice hotel

Absolutely lovely hotel. Lovely suite, excellent breakfast, and a short walk to a delightful bay full of bars and restaurants. A drink on the roof is a must.

We hadn't booked it - hotels.com helpfully cancelled the hotel we had booked then refused to help, meaning we had to book this hotel with no notice.

Partner

10/10

Exceptional

18 Jul 2021

Verified traveler

Good for solo travellers

Great location, lovely staff.

Self

8/10

Excellent

03 Aug 2020

Rob

Clean, comfortable and sane stay amid Coronavirus

First trip since lockdown began due to the Coronavirus outbreak. Both hotel and staff working _very_ hard to operate in line with restrictions. I felt that everything was organised, clean - and I felt safe. However, couldn't quite give the max stars as there were some things removed due to lack of guests/restrictions (e.g. coffee in room, sky bar was closed)

Self

8/10

Excellent

01 Oct 2019

Verified traveler

Well positioned, bright, clean and well equipped. Would recommend rooms with sea view balconies.

Leisure Partner

10/10

Exceptional

06 Sep 2019

Verified traveler

Wonderful location with bonus of 2 pool areas (one on the roof with stunning views).Close to bay with parade of lovely bars and restaurants.
Buffet excellent value (b/fast and eve).Staff very efficient and friendly.

Leisure Partner

10/10

Exceptional

05 Sep 2019

Verified traveler

I liked the views and the staff. Good breakfast and awesome pools

Leisure Family

8/10

Excellent

01 Sep 2019

Roger&Claire

The location of this hotel was good and the roof terrace sun deck with the jacuzzis and amazing view of the harbour entrance was outstanding.
We were B&B only, breakfast was good with fine selection.
Rooms were very clean if not huge, we had a slight faff not getting a room with a balcony as requested (resolved next day) and very minor point that tea and coffee in the room wasn’t always replaced.
Stay there again, definitely.

Leisure Partner

8/10

Excellent

27 Aug 2019

Verified traveler

Lovely hotel, with room some room to improve.

Pros:
-Beautiful hotel with wonderful pool and roof mini-tubs.
-location fantastic.
-good service although some staff didn’t seem particularly happy (understandable).
-good facilities to use pre/post check-in/check-out (showers downstairs etc)

Cons:
-A lot of added costs to factor (eg the safe in the room costs €30 to “activate” and pool towels are charged €3 for a “refresh” after a €20 deposit per towel). This is quite strange given how much you pay for the room already!
-Our room (330) smelled incredibly damp and had a foul sewer smell coming through the drains - admittedly we didn’t ask to move as we were only there for 3 nights but it wasn’t pleasant.

Partner

10/10

Exceptional

10 Aug 2019

David

Excellent

Lovely modern hotel made even better by the staff. From check-in to the cleaners very friendly. Pool area slightly shaded but changes as the sun moves around not a bad thing in the heat of the summer! The blue ‘sky’ bar on the other hand is the opposite! ..It can get windy up there! Stunning views too. Out of the hotel hook a right and follow the coast round to a little harbour and there is a good selection of restaurants 5-10 mins walk. Go the other way and through the narrow streets of the village to the bus stop and less than €2 will get you into Mahon itself. Definitely worth a visit. Get a hire car to go to the beaches though... something like 200 around the island. Again well worth it. Lots of history through the eons to see. Biggest advantage for us at least is it’s adults only!

Partner

10/10

Exceptional

24 Jul 2019

TonyG

An adult only hotel with very helpful staff and relaxed atmosphere.

Leisure Partner

8/10

Excellent

17 Jul 2019

Verified traveler

Great property. Clean. But it’s hard work to get the things that should be simple. During our stay (5 days) the temperature did no drop below 30C yet Water was never replenished. This is poor.

Safe requires a 50€ Deposit and a daily charge. Poor.

Several other things. These aren’t deal breakers, but as a laying guest these should be laid on and @just happen”

Leisure Family

10/10

Exceptional

13 Jun 2019

JA

Great location for couples. Great local bars and restaurants. Stylish, very comfortable hotel.

Leisure Partner

10/10

Exceptional

16 May 2019

gina

Really relaxing ... just what we needed. Stayed here last in 1977, so it has changed quite a bit. Adult only now. Check in was easy. Stayed in Junior Suite with sea view. Not sure about the semi open bathroom but we managed. Bed was comfy with plenty pillows
and the toiletries were brilliant. Buffet breakfast was ok. Coffee machine kept breaking down. Staff were friendly.

Partner

10/10

Exceptional

12 May 2019

Lorna

Ideal for getting away from it all.

Ideal for what we wanted - a complete break from it all. The hotel is located a short stroll from various eateries in one direction, with a short simple bus ride into Mahon in the other, Bus is a flat fare into Mahon, every 30 mins. There was a slight paperwork issue on arrival ...... they didn’t seem to be expecting us, but after an initial scary 15 minutes or so, it was all resolved.

Partner

10/10

Exceptional

22 Oct 2018

Eleana

Excelente location. Good Breakfast included. Walking distance to everything. Good entertainment at the end of the day and activities during the day. This is a plus in this hotel. Good spa service.

8/10

Excellent

21 Oct 2018

Verified traveler

Sun, Spa, and Sea

This was my second visit to the hotel and it was as good as I remember. The facilities, food, staff, rooms, and spa were excellent as always. The roof top pools have awesome views. The reception desk would benefit from more staff as check out was quite slow but that could have been because it was towards the end of the season. But as always, it was perfect for a long weekend break and will visit again next year.

8/10

Excellent

05 Oct 2018

Lauri

Nice plcase. Clean rooms and lovely roof bar. Great enetertainment each evening although full of older people.

Only issue was that I could hear snoring from a neighburing room. Could have better sound insulation. Also the jaccuuzi sas a bit chilly.

Partner

8/10

Excellent

26 Sep 2018

Sueb

Beautiful hotel, small pool but sky bar ( roof top) bar very nice, lovely walk along to Calas fonts

10/10

Exceptional

15 Sep 2018

Helen

Amazing views

I stayed with my mum for 5 days and although we had bad weather the sea view room was great. We could see the whole harbour on the sunny days or great storms. Staff were friendly and helpful. Everywhere was clean tidy and modern. Great food and drink selection.

10/10

Exceptional

02 Sep 2018

Verified traveler

Excellent service and staff, close to many restaurants. 15 mins in a taxi from airport. Thanks

10/10

Exceptional

01 Sep 2018

Couple

Nice hotel; good location, food & views

Good location, enjoyed going for walks, drinks and food around Cales Fonts. Friendly and helpful staff, especially Juan Vicente (who works in the restaurant by the sea). Good breakfast, wide variety of tasty and fresh food. Good entertainment on Saturdays at the bar by the lobby; live music. Good views and GTs at the roof top bar; be there at sunset. Clean, modern and comfortable rooms.

6/10

Pleasant

07 Aug 2018

Verified traveler

Nice enough hotel.

In general, we found our stay at The Barcelo Hamilton okay. Some staff memebers were friendly, while some were aloof.

Thought we think that the design concept of the hotel is modern, we did not find the layout of the room to be well executed. Having the sink outside of the toilet and shower area did not seem efficient.

I’m not entirely sure if we were given the non smoking area that we asked for, but I think the air vents should be checked because our bath towels smell of cigarette smoke. We are non smokers and the towels were changed everyday.

We loved the sea view from our room. Especially when the morning light comes in.

Partner

8/10

Excellent

07 Aug 2018

Neill

Great hotel, couple of things let it down...

We stayed for 3 nights and overall really enjoyed our visit. A couple of things could be improved upon. We stayed half board and were a bit disappointed with the quality of the hot buffet food on offer at dinner. Also, with the exception of Margarita in the restaurant and the guy in charge of entertainment around the pool, the staff weren’t especially welcoming/friendly. Otherwise the hotel was very clean and modern, the pool area was perfect for us with lots of sun beds and the rooftop bar was great with views across the water. We would come back, but probably only stay B&B next time as there are plenty of local restaurants in the nearby harbour area.

Partner

10/10

Exceptional

30 Jul 2018

Jeanette

Best breakfast ever at best hotel.

Everything about this hotel was exceptional. The pool areas were lovely and not busy even in the height of summer. The staff were extremely helpful. Es Castell is a gorgeous place with beautiful bars and restaurants. The breakfast in the hotel was the best we have ever had. Gorgeous fresh fruits, pastries, great coffee, cooked breakfast, the choice of everything you can imagine! And adult only - so peaceful. We will always try and go adult only in the future. I work in a school and love children, have two grown up children too, but it’s just bliss!!!

10/10

Exceptional

15 Jul 2018

E

Second visit. Really good location, friendly staff, choice of pools a massive bonus.

6/10

Pleasant

07 Jul 2018

M

Expected better quality and service

As a budget traveller we normally stay in hotels that are a lot cheaper. But to treat ourselves we decided to splurge a little and stay at the Barcelo Hamilton. Too be honest it was quite disappointing. It looks nice, the beds were comfortable, the rooftop was pleasant and the breakfast very good. But there were a lot of things very average considering the price you pay. The staff is very slow and not service orientated (like slower than usual in Spain where everything is slower anyway). Check-in took about 10 mins per room and if you just had a simple question you were waiting a long time if unlucky. No iron in the room (which is fine) but when we asked reception they simply said no we don't have it now. We then asked them if they could call one of the rooms that is currently using it to ask if they are done and they were almost rolling their eyes because they had to do work...
The room was also quite small and if we had bigger luggage than just our carry on bags there would have been no space to walk. Towel situation at the pool was also a bit annoying as you had to pay a deposit but also if you're up on the roof you have to go get a token first and then go to the pool downstairs to get the towel.
I guess it's just not what we expected from a hotel that we paid so much more from than the hotels we usually stay at that I think have much better service and are still pleasant and comfortable. Won't be staying here again and wouldn't really recommend it either.

8/10

Excellent

06 Jul 2018

Howard

Good Hotel, Good Location

Good hotel in great location within a few minutes walk of Es Castell harbour with many bars and restaurants. Although the hotel is quite new and very clean and comfortable, there were several disappointing aspects. On check-in we were allocated room 224 and then, without explanation switched to room 112. We later discovered that this was a much inferior room. The reception staff were not forthcoming - no welcome drink was offered and no luggage assistance was available. Everything is charged for as extra - the in-room safe, tea and coffee in room (although there is a kettle), and even pool towels. Needless to say, the bar prices are outrageous and - \"for quality reasons\" - bringing any food and drink from outside is expressly forbidden. Service at the pool bar was poor and grudging, and there was no waiter service. It is such a shame that a beautiful hotel was not promoted in a way that gave an overall satisfying holiday experience.

10/10

Exceptional

02 Jul 2018

M

Really lovely boutique hotel

Stayed for 3 nights with friends, staff friendly, close to town & reasonable prices. Definitely recommend.

8/10

Excellent

19 Jun 2018

Raq

Breakfast good-reception slow

The breakfasts were the best thing about this hotel, together with the view. There were, as is to be expected in an adult only hotel, the sunbed hoggers who were there at 8.30, towels out, for the day. This was by the pool not on the roof terrace where it was more relaxed. The views were amazing which made it seem odd that the roof terrace and its bar did not stay open very late-this is the main attraction of the hotel and yet you couldn't spend evenings there when you wanted to. The hotel was very clean and the cleaning staff were lovely. Check-in was a slow experience due to only one staff member being present. If they prohibit sunbed saving and open the roof terrace and bar each night it will be a lovely experience all round.

10/10

Exceptional

22 Oct 2017

Net

Great mini break

Lovely hotel and location for our October mini break

Partner

10/10

Exceptional

11 Oct 2017

Joy

Lovely hotel and outstanding views

We stayed at this hotel for a few days in October and it was lovely, just as advertised. Modern, stylish, clean and friendly helpful staff. We used the spa and gym every day. The rooftop sunbeds and jaccuzi pool were brilliant with views over the town and the sea. The drink and food was very reasonably priced and the buffet restaurant was good quality. But there are also a few small restaurants just minutes walk away. Would absolutely visit again.

10/10

Exceptional

09 Oct 2017

Selsometer

Anywhere else is a risk

This being at least our third return back to back, we know what to expect from Barcelo Hotel Hamilton. After a busy year, we are so glad to return to this quiet corner of Menorca with its superb views over the water of the inlet, the fort and little islands. We love the setting with the picturesque little bay of Cales Fonts and its few restaurants and tiny bars round the corner, the modern design and soft subdued lighting of the interior, soft ambient incidental music, the comfort of the air-conditioned rooms (we went Deluxe this time!) and even the public sunning areas - with service. Everything is well thought out. Front house staff are very pleasant. The place is set up for relax and recuperation and serves our needs perfectly.

10/10

Exceptional

08 Oct 2017

Andrea

Great Location

Definitely worth getting a room with a sea view as the hotel is situated in an amazing location with fantastic views. The roof top terrace makes the most of these views and is a great place to sit and relax.

4/10

Poor

03 Oct 2017

louise

Nice location to walk in to Es castell

We booked a sea view room and were put in room 101 which is in a corner overlooking lobby and the side of other rooms we complained and were moved to 104 which was more central but still the balcony is overlooking the ceiling of the lobby which is noisy at night because they have bar entertainment. Having said this I'd rather be over the lobby than the otherwise which is the car park and breakfast room. You need to book next room category up to get off this floor but be careful with suites because everyone on the balcony can see straight into your room!
Service in breakfast room is awful you don't even get shown to your table or offered a cup of tea it does feel like a canteen
sorry I'm not one to leave bad reviews but I was genuinely disappointed for the price

10/10

Exceptional

24 Sep 2017

suzanne

Hotel on water edge

Beautiful hotel on waterfront. Amazing views from bar on roof terrace and close proximity to water edge friendly restaurants serving tapas and fresh fish.

4/10

Poor

18 Sep 2017

perry

Disappointed on arrival there were no cups in our room although we had kettle tea bags etc took 3 attempts and one hour to get some same again next day. On our last day we had no milk so requested some from reception told it would be brought to us, ten minutes later had a phone call to inform us that expedia guests were not entitled to this facility. Also would have expected to be served tea/coffee even at a buffet breakfast . Had buffet dinner on first night even though we were b&b, very mediocre and Luke warm food on cold plates. I choose this hotel because I had previously stayed in a \"Barcelo of the same rating, booked through expedia but there was no comparison as I felt we were treated as second class clientele.

10/10

Exceptional

16 Sep 2017

Tony

Quiet adults only hotel

Stayed here for a short break, hotel was immaculate, staff very helpful & excellent choice of food for breakfast. Would highly recommend to anyone

Partner

8/10

Excellent

12 Sep 2017

Julia

Good, but..

Stayed at other Barcelo hotel in Lanzarote which was better than this one, however the overall experience is very good just really dislike being charged for tea and coffee even though an above standard room was booked. Even the Travelodge gives you that.

Partner

6/10

Pleasant

10 Sep 2017

Roger

Well located modern hotel

The Hamilton is well placed in the small town of Es Castell just 10 minutes bus ride from Mahon and within easy walking distance along the promenade of a host of harbour side restaurants, pizza parlours and bars.

A smart modern hotel with fine sea views out over the entrance to Mahon harbour with a regular flow of pleasure and fishing boats and the occasional large cruise ship passing by.

The rooms are adequate and reasonably equiped but on the small side with limited storage space.

Extras that one might regard as standard fare are charged for, such as room safes 5 Euros per day with a Euro 30 deposit and towels which attract a Euro 10 deposit each. After the first day tea bags, coffee sachets, sugar and milk in the room are charged at Euro 4 per day. Bottled water is also chargeable.

Breakfasts again are adequate with reasonable choice of hot and cold dishes but the food is of average quality. Dinners are expensive and better to eat out locally.

Again the swimming pools are adequate but small and not pool facilities are not luxurious.

Staff friendliness could be improved with a few smiles and convivialities. On checking out a mere \"OK\"
was all I received on my departure after 5 days from the receptionist.

The location saves this establishment but this large hotel group could do more to improve facilities and ambience.

Partner

10/10

Exceptional

25 Aug 2017

David

Great location

Checked in late , no problem, nice room , great location to walk to local bars & resturants , handy to city of Mahon , parking a struggle if don't pay for hotel hotel space !

Partner

6/10

Pleasant

20 Aug 2017

sandra

Style over substance

weekend spent at hotel . Deposit for pool towels seemed petty. No clear explanation of hotel facilities at checking.

8/10

Excellent

07 Aug 2017

Verified traveler

Half way there

We asked for a twin room and it was a double - rather than putting us in another room, we had to wait for the cleaner to come and redo the beds for us. The room was really small considering what we we paying and just wast what was shown in the pictures. You also have to pay a deposit of 20euros per beach towel, they don't have them just stacked up by the pools and when we asked for our deposit back, we were questioned about why we didnt have a receipt from paying the deposit ) which was clearly a protocol stuff up internally. The rooftop bar/pools and the breakfast were what saved it for us - both really lovely. Overall, its overpriced, customer service could have been much better and we wouldn't stay again.

Family

10/10

Exceptional

06 Aug 2017

erictheaardvark

first class location

5 min walk o good selection of good bars/restaurants in Es Castell. Top floor bar is a must in the evenings watching the boats return and the sun go down. Drinks prices as expected for 4* but not excessive. Excellent breakfast choice. Shame that safe is not free to hire( they should add to basic cost and no one would know?). 10 min walk to bus stop for bus to Mahon (€1.65 ea way per person). Car hire 5 mins away. Small supermarket 10 mins. Hotel pool ok but generally in shade most of the day. Pool service available but slow. No local beach to walk to. Topfloor bar provides ample sun if required! . Es Castelll is unspoilt small harbour and this hotel is perfect for couples looking for quiet week.

Partner

4/10

Poor

03 Aug 2017

Julia

Terrible service

It was a shame that such a lovely hotel is completely let down by the service. We found our check in experience to involve a long wait and then rude staff. To use the \"free\" wifi you have to agree to sign up to your details being passed on! We didn't come across a single friendly member of staff. O and they were unable to fix our broken toilet even though we told them about it on our first night! Disappointing.

Family

10/10

Exceptional

03 Aug 2017

craig

Amazing customer\nService

This was our 1st \"kid free\" holiday and we couldn't be happier, it was also my partners 30th birthday and the hotel staff helped me arrange a birthday suprise, it was so special that I asked my partner to marry me (with the help of the staff).

She said yes! We were both very happy with all aspects of the hotel.

Highly recommend this hotel to anyone.

10/10

Exceptional

01 Aug 2017

lorrsine

Excellent weekend break

A very short stay. Hotel was an excellent choice. The roof top bar is worth the visit alone. Decor modern and clean. Staff very helpful. Breakfast good. As with most modern hotels the bathroom is pretty much in the room - a challenge when travelling with a friend. Room a little bit on small side. Brilliant location. Well worth s wander to harbour for great choice of bars and restaurants. The hotel air conditioning is centrally controlled. I would have preferred cooler but it a minor point.

4/10

Poor

26 Jul 2017

Verified traveler

Great roof but not worth money

Hotel has a good location but staff and value is disappointing. Anything additional is extra, slow service, and loud for being adults only. I am stilling working on obtaining a refund for one night thru booking with Expedia- a hassle with front desk entire trip!

4/10

Poor

17 Jul 2017

Verified traveler

A hotel in financial trouble??

Beuatiful hotel, BUT it is not maintained very well
- electrical sockets with protruding live wires,
- none of the hot tubs on the roof work, except one;
- no shade/parasols on the roof,
- the sound system throught the hotel is faulty - keeps stuttering and despite telling staff, they did nothing and played the same 4 mp3 files / CDs over and over again;
Guests are left with an uneasy feeling that the hotel is in trouble - they charge for absolutely everything, deposits for towels, then €3 per day to have them renewed, charge for safe, no replenishment of tea and coffee in rooms after the first time using them - then you are charged, no stock in the minibar without pre-paying for filling the whole thing, regardless of whether you want all the products, no water in the gym (its locked in the spa - really dangerous if someone fainted in the gym). All the staff are very very young therefore cheap, but unfortunately this means they are inexperienced and lack customer service skills, and yet it is obvious no-one has invested in any training for them.
Reception are very badly behaved - laughing and and riduculing guests who moan, and they are very indiscreet about it.
There are a few good staff, and 1 amazing member of staff - Rita - who does all the entrtainment, fitness, DJ-ing and inadvertantly, provides a friendly point of contact for disgruntled guests. She should be snapped up by a much better hotel - she is wasted here.

Partner

10/10

Exceptional

09 Jul 2017

The Girls

Grown up chill out vibe

Excellent modern rooms and fabulous roof top sun bathing area and bar. Internal pool area gets sun and shade and is very pleasant. Great breakfast. Close to harbour with little restaurants and bars.

6/10

Pleasant

26 Jun 2017

Jim

Somewhere to stay not far from the airport

Used the hotel for bed and breakfast, so got the essentials, a bed and a shower. Had a superior room, but it did not have a balcony, which seemed a bit odd.

Partner

10/10

Exceptional

24 Jun 2017

Verified traveler

Great hotel ideal for those looking for a quiet break. Two good pool areas, great views on rooftop and well located with bars/restaurants just a walk along the pier. Not your usual tacky tourist area either, slightly mor upmarket. Room was cleaned every day and breakfast more than sufficient

Partner

10/10

Exceptional

19 Jun 2017

Verified traveler

pricey but pretty good

great breakfast - great rooftop bar with stunning view - quiet pool area but little in way of air movement - great location - great variety of local tapas bars - so easy access to Mahon for only €1.65 by bus - but annoying Muzak plays everywhere apart from your room.

Partner

10/10

Exceptional

05 Jun 2017

Arick

Great hotel. One small issue.

Fantastic hotel with fantastic views. Very clean. Friendly staff. Excellent food and service. The only problem we encountered is that they do not turn the air conditioning on until it is above 26C outside. We had a thermostat control in our room but the air conditioning was not turned on in the hotel to allow us to have a/c in our room to our liking. That made it hot and humid, especially for sleeping. So therefore, it wasn't as comfortable as we would have liked.

Partner

8/10

Excellent

05 Jun 2017

Susan

Very clean, modern hotel with beautiful views.

Very pleased with the facilities of the hotel, especially the roof terrace with the Jacuzzis overlooking the bay!
However, disappointed with the charge to use the room safe and the fact that it took the hotel 2 days to fix our air conditioning in the room. We also expected the tea/coffee making facilities to be replenished daily but were told they're only complimentary on the first day. Other than that, a lovely hotel and would definitely return for another holiday break.

Partner

10/10

Exceptional

04 Jun 2017

Robert

Service excellence

One of the most enjoyable hotel stays ever. We often stay at nice hotels on vacation and this was the best of the best for us. Everything you need for a special stay was available and the service was outstanding.

Partner

8/10

Excellent

01 Jun 2017

andy

nice modern hotel with a great location. a true 4*

we stayed for a week. nice modern hotel. nie size room. we had the bnb option. all good superb location, very peaceful area. the only thing that cheesed me off, was i really chose this hotel for its location. its right on the edge and some massive ships pass. and when we walked in. no balcony and sea view was limited. i thought, no please. it was the reason i booked it. so i went to reception bla bla. thing is i never complain about stuff. anyway, she said she could move us in two days. two days passed and we were a fair distance away when hotel called. we can move you now, but you must come now mush mush. anyway it was impossible to get there fast and besides were on holiday. so i said dont worry well stay where we are. they did try at least. i would stay again. which i never do, as we like trying different places. but id want that sea view (without twisting me neck) and a balcony) 8/10 nice hotel

8/10

Excellent

29 May 2017

Verified traveler

Smart hotel on sea front (not beach)

Bed and breakfast stay in perfectly positioned hotel. Extremely good choice of food and drink at breakfast. Dining staff very friendly and efficient. Beautiful bays; great views from public areas and sea facing rooms. Ours was a superior double with sea view (no balcony!!). NOTES: Balconies are small, if you get one. From conversations, 'all- inc' guests were unhappy about restrictions. Photos of pools are misleading and roof top bar frequently closed.

8/10

Excellent

26 May 2017

Verified traveler

Lovely hotel close to harbour

Great holiday hotel is located well with bars and restaurants close by.

10/10

Exceptional

17 May 2017

Jonathan

Boutique style hotel in a sleepy town just a short transfer from the airport.

Partner

10/10

Exceptional

13 May 2017

tim

Lovely hotel

The hotel was lovely situated in a quiet location away from it all made the experience brilliant. The only thing that let us down was Thomas Cook airlines, think we're stick to monach. The flight out from bhx was awful and the return wasn't much better either.

10/10

Exceptional

30 Oct 2016

Chris

Excellent position on the Mao bay

We had a problem with our booking which was not the fault of the hotel. They were excellent and provided really good customer service. Everyone was friendly and did all they could to make the holiday a true break.

Partner

10/10

Exceptional

17 Oct 2016

daniel

Great stay. The staff were excellent and the rooms comfortable. It's a new hotel. The gym had everything I needed....cardiovascular/weights. Would do it again.

Partner

6/10

Pleasant

16 Oct 2016

Liz

Noisy rooms, you can hear TV's, toilets flushing

This could be a great hotel. However, we felt it was very noisy. You can hear everything going on in the rooms next to you. T.V.'s blaring at all hours. Staff in the dining areas were great, reception staff could do with smiling. Great selection of breakfast food - we did not dine there. The roof top bar has 6 hot tubs however only 3 of them can be described as \"hot\" the other three were freezing. We never saw anyone using the 3 which were cold. Seemed a waste of time. We complained twice about the temperature but nothing was done.

Partner

10/10

Exceptional

04 Oct 2016

Karen

Fabulous hotel with lovely harbour views

Had a fabulous stay at this hotel. Lovely harbour views. very close to some lovely restaurants and bars.

Partner

8/10

Excellent

01 Oct 2016

PHILIP AND JOAN