Antica Residenza Dellangelo

Italy , Lucca
LUCCA, Via Beccheria 11
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50 reviews shown

4/10

Poor

27 Apr 2026

Daniel

Firstly it's in a great location right inside the beautiful town of Luca.
Please note there may not be anyone around when you check in. Their website says there is someone there between the hours of 3pm to 6.30pm but we didn't see anyone and believe it is false advertising for the owner to put that down in his website.. Therefore please have your passport to scan and follow the instructions. I would much rather see humans but automated entry seems to be the way it's going.
Everything is fine unless you have issues which we did. The main issue was the lack of hot water which made showering impossible unless you like intermittent cold with a little hot every now and again.
I sent email requests before arriving which weren't answered and then asked for the hot water issue to be fixed but no reply.
After 4 hours without reply I decided to call via WhatsApp and thankfully the owner answered and came to the apartment. He tried to say that the water issue wasn't a problem but I got him to look in the boiler room and he eventually agreed that it was at the wrong setting and fixed it. We also asked for coffee and tea which wasn't provided even though we they provided lots of sugar. But the next day we still didn't get coffee. It's only a small thing but it felt like we were an inconvenience to the manager for asking. I don't usually complain but felt necessary to leave a poor review.
So if you have to contact the manager contact him via WhatsApp..hotels.com messaging doesn't work

Partner

2/10

Poor

22 Apr 2026

Joe

We were only in the area for one day, so we chose this hotel purely for convenience and somewhere to rest. Unfortunately, the experience was terrible from the moment we arrived.

When we got there, the front door was locked, which was already unusual. I checked the Hotels.com app to see if I had missed any instructions, but there was nothing helpful. I repeatedly called the contact number listed and got no response. Eventually, I received a message from the hotel via the app with a door code and some vague instructions.

Inside, there was no receptionist just a very basic self check-in machine. After entering my details, I was unexpectedly asked to pay an additional €60 on top of what I had already paid. This was never mentioned beforehand. I tried calling every number provided, but again, no one answered.

It got to a point where we did not even check in, and had to leave the area which wasted both out money and time. I then received an email, to ask us to review our check in process, which we did not even complete.

Overall, the lack of communication, hidden charges, and poor check-in process made this a very frustrating experience.

Avoid this hotel at all costs.

Partner

10/10

Exceptional

04 Oct 2025

Doug

Lucca is a beautiful city and this property was in the heart of all the shopping and walkable to museums and cathedrals.

The check in and out was automated so we didn’t have interactions with the staff.

Leisure Family

6/10

Pleasant

25 Sep 2025

Kourtneay

property is full self check-in. Lots of stairs but it’s old Italy so as to be expected. Room was on the larger side but view was of a back alley/restaurant unlike the pictures in the website/booking. I had try to contact them many times without any reply other then an auto response to “let them know if i needed anything”… got back to our room on our second day and the power would not work, luckily ran into the owner in the hallway. She was helpful but if not for running into her at the perfect time i’m not sure how we would have gotten that working. Website and booking said breakfast was included and that was not true. Overall it was clean and in a good location but would probably not recommend.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Holly

Great hotel with easy self check in, rooms are really spacious and clean. Great location!, really central/ be prepared it is noisy at night from the streets due to location- so bring earplugs.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Eva

Great location and beautiful accommodation.

Partner

6/10

Pleasant

06 Jun 2025

Sian

Issues with getting into room no answer when trying to call, then hot water didn’t work. We were moved the next morning, was made to sound like an upgrade but in actuality was a smaller room with no balcony. 1/4 of our stay had no hot water and hotel aren’t being helpful with any refunds owed.

Friends_and_family Friends

10/10

Exceptional

28 May 2025

Gemma

We had a wonderful stay. It was a great location for bars and restaurants but not right by the super touristy areas. The room was nice and the communal area was right next to the canal where you can enjoy a drink. I would fully recommend this hotel.

Leisure Partner

10/10

Exceptional

19 Sep 2024

Shaun

Very spacious apartment could not have been more central to all the sights and brilliant, varied dining options.
Rachel, who checked us in, went well beyond her remit. She sorted out a digital interactive map of Lucca for us, tea bags, suggestions for dining from breakfast, ice creams, value suppers to high end. And she organised our taxi at thr end. We had the benefit of a fridge and brought yoghurt and fruit back, only to realise no bowls or cutlery are provided so Rachel brought us some of her own! Would suggest a minimal selection of plates and cutlery would be a bonus.
All in all a fabulous 2 nights. 3 days and we didnt want to leave!

Leisure Partner

10/10

Exceptional

19 Sep 2024

Alexandra

We had a great stay! The hotel was very charming and had a perfect location. Rachel provided great dinner and activity recs to do in lucca and was very responsive over text. Will definitely want to come back and stay here!

Leisure Partner

10/10

Exceptional

12 Sep 2024

Kyle

Can't say enough about Rachel and her service. She clearly loves, and takes pride in what she does.
Thanks for a great stay !!!!

Leisure Partner

10/10

Exceptional

06 Sep 2024

Agnes

Rachel was most helpful in recommending places to visit and the place was clean and very nicely decorated. Loved the bathroom tiles a lot.

Leisure Partner

2/10

Poor

22 Aug 2024

Nicko

This property will not take care of you. I booked the hotel on Expedia as a last minute booking as I was on my way to Lucca from Turino which was a 3 hour drive. I was going to be checking in late and of course the small print says you have to let them know 48 hours in advance and within 2 minutes of me booking it I realized that I had booked it for the following week. So I immediately contacted Expedia and the hotel and because it was non refundable they couldn't do anything. I get it. But minutes after I just booked it. They never responded. I even hit them on WhatsApp and they responded with hello. That was it. So I had to book another room for the night that I needed with another hotel. Definitely don't go there if you need any help or replies or have a problem once you're there.

8/10

Excellent

10 Aug 2024

Mark

Rachel was a fantastic host, very attentive and responsive!

Leisure Partner

10/10

Exceptional

24 Jun 2024

Valerie

The place is right next to Piazza San Michele. Lots of restaurants and shopping around.
It’s an historic building. Room is beautiful and large. Bathroom is covered in beautiful mosaics.
Note that there is no lift and that the rooms are distributed in two different storeys.
This is not an hotel so there is no reception so make sure to liaise with Rachel before checking in, not like me…
Ps: Rachel the manager is a gem. Very responsive. I can not thank her enough for helping me out.
I would surely book again if I ever come back.

Leisure Self

10/10

Exceptional

07 May 2024

Andrew

Brilliant location, lovely spacious room, perfect for travelling with our small, well behaved dog, staff so helpful, friendly and accommodating. We hope to return.
We didn’t like the rain which made us cut our visit short.

Leisure Pet

2/10

Poor

28 Dec 2023

Kim

I was charged twice for my stay, once by Expedia and then again by the hotel. This property charged 2 nights stay to my credit card without my authorization. Use caution when providing your credit card to the front desk. I tried to have the funds returned by contacting Expedia and the hotel directly but with no luck!

Leisure Family

8/10

Excellent

28 Oct 2023

Megan

Enjoyed our stay! Lovely Property, really enjoyed the balcony and location. Everything was nearby.

Only Feedback was that the listing stated “upper floors accessible by stairs only,” when it’s really ALL floors, not just the uppers. The reception alone is 2.5 floors up. We were fine with it, but my husband found a guest struggling with her luggage and she slipped down the stairs. Just something to be mindful of!

Leisure Family_with_children

8/10

Excellent

15 Oct 2023

Karen

Lovely big room, would have liked tea and coffee facilities in the room.

Leisure Partner

10/10

Exceptional

10 Oct 2023

Lindsey

Loved my stay!

Absolutely amazing balcony with views of the bell tower and church! So fun! 😄

Self

10/10

Exceptional

15 Sep 2023

celia

Magical place , very clean , quiet and close to everything , if I’m back to Lucca , definitely be there again
the magic place 😊
thank you so much

Business_and_leisure

8/10

Excellent

10 Aug 2023

JANE

Very close to a piazza with restaurants and buskers, as well as a variety of shops. Located in the old walled city with lots of character and interesting buildings. No lift in the building, you'll need to go up flights of stairs

Leisure Partner

8/10

Excellent

14 Jul 2023

Kurt

Ideally located, beautiful rooms. Not suited for disabled people and people having difficulties to climb three long stairs with all the lugguage.

Leisure Family

8/10

Excellent

27 Jun 2023

Caroline

Leisure Friends

6/10

Pleasant

19 Sep 2019

Randy

The location is superb! I would have rated it higher if they provided a better description of what to expect. It's a long climb with no elevator, the terrace is private for unit #3 (?) only and it is very loud since several of the shared walls do not go up to the ceiling and/or are simply a single layer of plywood. Hauling two suitcases up 59 step (I counted them) could have been to much for some travelers.

It appears that they are in the middle of some serious renovations and they have done a good job of not making it obvious or allowing it to be a major inconvenience. Once the renovations are complete and \"real\" walls, etc. are in place I would stay hear again. My only real complaint is that they should be more informative and forthright with their descriptions.

Leisure Partner

6/10

Pleasant

10 Aug 2019

Verified traveler

My only complaint is that the air condidioner did not work well enough to keep the room cool. It was difficult to sleep in the heat. Also, there is rarely any staff at the front desk, so don't expect help. I did not know how to get in touch with a staff person.

Leisure Partner

2/10

Poor

30 Jul 2019

Verified traveler

AC did not work. Staff Rude and lied about coming to fix problems. The bed was infested with many, many roaches and)or bedbugs. I have multiple photos to document this. So not stay here.

Leisure Family

8/10

Excellent

09 Jun 2019

Verified traveler

Lovely room with two windows and a patio. Didn't know we needed the key card to get the lights on. There isn't anyone on staff to help you if you need anything, but felt safe with an amazing view and great bathroom.

Leisure Family

8/10

Excellent

24 May 2019

Verified traveler

A lovely small hotel, but no lift and MANY stairs.

Friends

10/10

Exceptional

25 Oct 2018

Daniel

Great location
Beautiful large rooms highly recommend

Friends

10/10

Exceptional

16 May 2018

Verified traveler

Very comfortable,clean,great breakfast & location

Superb Hotel. Big room, all the comforts, clean, great breakfast, helpful staff. Fully recommend for anyone visiting Lucca

6/10

Pleasant

28 Sep 2017

jeff

impossible to park a car, no breakfast

I was there for the rolling stones concert on Sept 23rd, which the excuse to tell me there was no possibility of parking , and the person told me to ask the police where I can park which is totally useless. no water in the room, and despite an excessive price there was no breakfast. I will definitively never come back to this hotel.

10/10

Exceptional

13 Jul 2017

leo

The very best in Lucca!

EXCELLENT! Rang for guidance re where to park and received great advise. Greeted by lovely lady who showed us the accommodation. Great 3 bed suite and a double for us. Very high standard, clean and overall faultless. Position is absolutely central, particularly if attending any Lucca music festival events. Love this place!

Family

6/10

Pleasant

12 Jun 2017

Ellis

Where the action is!!

Great location. Three very tall flights of stairs to climb. Facilities are nice. Staff okay.

Family

10/10

Exceptional

22 May 2017

Verified traveler

Great central location

Able to walk everywhere. Have to go up 40 steps to reception & apartments though. Was fairly noisy at night but so tired still fell asleep no problem. Receptionist had very little English but we managed.

4/10

Poor

24 Mar 2017

Carrie

Advertised suite with terrace doesn't exist.

I booked a suite with fireplace balcony-terrace, and when we arrived Marco spent 15 minutes hunting and pecking on his laptop before asking to see our reservation. I produced this and he spent another 10 minutes typing, after which he said he has no suite with terrace, only a room with a double bed (turned out to be king size) with terrace and that will be an additional 20 euro. I booked this suite specifically for the terrace so I paid up.
Meanwhile my daughter got busy and looked up this room and found all of the photos of the terrace, fireplace, suite that accommodates 4 people, etc. We were able to figure out that he didn't have our room because he has remodeled the suite, dividing it into two rooms (3 and 7). Worst yet there is only a partial wall between the two resulting rooms. We saw and heard Marco go into room 7, which he said he couldn't give us because it is booked (apparently by Marco himself). Once he even let himself into our room while we were on the terrace. He claimed to let us know how to turn on the terrace light, but we were super creeped out.

Family

10/10

Exceptional

26 Apr 2016

Verified traveler

Fantastic stay. The place is more like an apartment - very spacious with all mod cons but in a lovely restored historic townhouse. Lots of stairs with no lift so not ideal for those with mobility problems.

10/10

Exceptional

08 Jul 2015

Francesca

Great Hotel, close to town center

The hotel could not have been better for our stay in Lucca. We were there for a concert and the location of the hotel was just down the street from where the concert was held.

Partner

10/10

Exceptional

02 Jul 2015

Mark

Great place but lots of stairs!!!

Great location and the staff was very friendly and helpful

Family

10/10

Exceptional

14 Sep 2014

Bernie Horan

The perfect stay

We arrived at the hotel without expectation. When Tanya opened the door to our suite we were in awe. A beautiful livingroom, 2 spacious and comfortable bedrooms with elegant bath and a rooftop patio overlooking the square. Easy access from train of by auto. Wonderful shops and restaurants nearby.

Family

6/10

Pleasant

01 Apr 2026

Lena Rai

Partner

8/10

Excellent

08 Sep 2025

Katharine

Very central

The self check in didn’t work & it took a long teams call to get me checked in. The room was great with a small balcony and lovely bathroom. I would consider staying again as it was very central in Lucca.

Friends_and_family Family

4/10

Poor

25 Jul 2025

Håkan

Dåligt!

Fullständig nonchalans att vi inte kunde låsa ett rum och på de frågor vibstälkt om frukost. Ett par fick försöka sova med öppen dörr. Väldigt spartanskt inrett gör att vara i centrum av Lucca och vi hade ändå svit. AC som väsnades och dålig effekt.

Partner

8/10

Excellent

02 Feb 2025

Laura

Struttura buona e la posizione è ottima ma ci sono troppe scale da fare per accedere alle camere

Leisure Partner

10/10

Exceptional

10 Jan 2025

Rene

Unique experience

The place is unique, perfectly located in the center of Lucca. The host/ hostess are extremely helpful and nice, the room is worth seeing and live in and w orthodox the price. Just be sure. To announce your arrival in time and be prepared for many steps to get to your room

Partner

2/10

Poor

11 Aug 2024

Pacôme

Lieu peu recommandable, service où il faut attendre à l'accueil plus d'une heure pour attendre qu'on vous réponde à votre message. Chambre sale

Friends_and_family Family

10/10

Exceptional

18 May 2024

Jobst

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Leisure Family

10/10

Exceptional

15 May 2024

maurizio

Posizione ideale, nel centro dentro le mura di Lucca. Bella struttura, silenziosa, pulita, camera grande. Staff gentilissimo e professionale! Consigliato!

Leisure Partner

10/10

Exceptional

19 Apr 2024

Francesco

Struttura tipica in un contesto meraviglioso, Lucca é una città magica e vale la pena visitarla tutto l’anno. Questa struttura é moto caratteristica.

Business Friends

10/10

Exceptional

30 Nov 2023

Marco

Struttura nel cuore di Lucca,pulita , ampia camera, ben curata personale discreto e disponibile. Consigliato